Solaire Connect Reviews

Based on 142 ratings Aus Ranking

  • 5 star 61
  • 4 star 73
  • 3 star 7
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.48
  • System Quality
    4.63
  • Customer Service
    4.70
  • Installation
    4.69

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Solaire Connect, Solar Installers

Solaire Connect
Platinum Partner
Solaire Connect is a SolarQuotes Client (what does this mean?)
ABN: 49 234 070 416  ABN active since 20 Apr 2009 | The Trustee For Solaire Lifestyle Trust
verified
ACN: 136 676 385  ACN active since 20 Apr 2009 | Solaire Lifestyle Pty Ltd
verified

Reviewers report paying: $4,000 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

We are local energy experts based in Perth, Western Australia. We are a family owned and run business providing solar solutions (solar panels, solar hot water, battery storage, electric vehicle chargers and more), for both residential and commercial customers. We have been in operation for over 11 years and are trusted for our technical expertise, honesty, professionalism, aftercare support and consultative, friendly approach.

At Solaire Connect, we can confidently back our warranties which has seen thousands of customers through our eleven plus years of operating. We believe there is a very simple key to our longevity and success in an industry that has seen so many stumble and fall. That key is calculated growth with reliable products and service

 

Solaire Connect Solar Reviews

A good experience from start to finish.

A pleasant and easy process, from the visit by the salesman/director to the prompt arrival of the installers.
Kev the salesman and director of the company explained why we were better off using a slightly more expensive system based on the orientation of our roof, and also offered black fittings and panel frames as we were a little uncomfortable with panels facing the street.
The installers arrived on time and finished with very little inconvenience to us. So far everything is working fine.
Show additional information

Good service

Sales process was simple and factual, installation was very well done in less than a day, everything left tidy and neat. Grid connection was very smooth, system now up and running for a bit over two weeks, produces just under 5KW at the middle of the day, after sales documentation, including warranties was very good, unlike the low bidder. The high bidder was too high! Show additional information

Great Job

Quoting process was great, Kevan was punctual, answered all our questions and to get a full understanding of the product we did have lots of questions! Our main concern was roof shading as we have a lot of trees which impacted where the panels could be placed. SolarEdge optimisers were the go. Installation was excellent, the boys turned up on time, patiently waited until the rain showers cleared and completed the instal. Being new to using the App, we did have questions which Kevan followed up straight away for us. Quality of the system is just too early to rate but we no complaints. Show additional information

Critical client. ( Ex industry)

3 wks. Post Installation: - 26/11/2020 -- Reference ask for by Finn Peacock’s Solar Quotes.
After looking closely at 9 Co.'s originally for my Perth installation., I selected three Co.'s, two of which were suggested to me by Finn Peacock of SolarQuotes.com.au, The one selected from Finn suggestions was SOLAIRE CONNECT.
Prior to making final choice however SOLAIRE had to be patient and sit with me, the client, and discuss in detail the design and the small matter of significant site shading issues. Our neighbours had presented us with very, very tall tree to negotiate around!
Finally with detailed planning, roof positioning, string sizes identified, component selection the 6.6kW system was ready for installation, The SolarEdge equipment recommended for the installation was unfamiliar to me but after a little research I was confident that this equipment, including the Optimizers and its current rating selected was suitable. Three was evidence the whole system had been well tried and teste and seen to be performing well in Australia and other major countries around the planet. Solaire were also able to estimate for me the expected solar power likely to captured by the installation and subsequent benefits to be gained. The did not over state their case!

"Solaire Connect" had patiently answered all my technical issues in detail, including Optimizers efficiencies, ( 12 yrs Manufacturers Warranty) the readiness of the installation to accommodate Battery Storage at a later date should they be required, the optimal positional of the panels on the roof and able to provided assurances on the quality of the installation.
All in all a very professional operation. Solaire took care of the authority approvals to connect to the supply authority Western Power's grid. Their work was carried out on the date advised, they were punctual and tidy workers. There was minimal disruption to the house hold and I would happily recommend this company, previously unknow to me, to anybody asking.
Show additional information

Professional at every level

Very happy with every aspect of our installation from Solaire Connect. Honest, knowledgeable, timely and professional team. I would certainly recommend them. Show additional information

Happy with my solar installation

The whole thing went very well, happy customer. Early days but so far system is working very well. Show additional information

Top Notch

Installation was quick and painless, I fell like they went above and beyond to ensure everything went as smoothly as possible.
The installers were punctual and did exactly what they said they would. A week in now and the system is performing well despite less than ideal weather conditions.
I would easily recommend Solaire Connect to anyone.
Show additional information

Would easily recommend

The Solaire rep' was down to earth, no pressure, and gave me great confidence in choosing Solaire.
Their installers are their own employees which was imperitive to me, and on the day they were just brilliant.. and fussy like me!
The price was excellent. I am very very happy we chose Solaire. Thanks
Show additional information

Professional, smooth installation

Great experience from the Sales Rep Danny to Kevan and his team of installers, it was smooth, professional and simple. The guys left the place clean and tidy and were great to deal with. We now wait and see how the panels go but we are expecting it all to be very smooth! Highly recommend if you want a local Perth installer who don’t sub-contract the work to others! Show additional information

Easy

Great information, not pushy, easy to deal with, on time. Show additional information

Installation was quick and efficient.Tidy and punctual.

All processes for this company was done efficiently and punctually. Price was competitive. Although not the cheapest quote we went with what we felt was the best quality for the price. Show additional information

Very happy

From the first contact with Solaire Connect we were happy and confident in their products and services. The sales person was very knowledgeable and nothing was too much trouble. We didn’t have to wait too long for the instal to happen, the installers turned up on time on the day and were quick, professional and did a great job. You could tell they’d done it many times before! Overall we’re very happy with Solaire Connect and would highly recommend. Show additional information

Absolutely awesome!

Can't fault these guys at all. From first contact through to installation all bases covered. Always let me know status of where things were at. The one thing I really liked in the fact somebody got off their ass and actually paid a visit to discuss options and answer any questions I had. This for me is something that seems to be missing a lot these days and so it is nice to see a company that still does this. It really was the tipping point for me as I still believe in customer service from start to finish.

Day of installation was great. Punctual and polite. Answered any queries I had. They were efficient on installing the panels and inverter and cleaned up after themselves and removed all rubbish off site.

I would totally recommend these guys to anybody wanting to install solar into their home.
Show additional information

Very professional and neat install. Too early to report on after sales service as system is only a month old.

Sales/quoting process - knowledgable, non pushy and professional presentation
The installation - on time, on schedule, very neat
The customer service - all aspects of the install were handled by Solaire Connect with minimal input from me
Show additional information

A difficult installation carried out very well.

The sales quoting was good. The only firm that came to the house with the quote. The installer wasn't informed of the 40degree roof pitch in different locations.It took 2 days to get it right but very patient and pleasant. The north face was covered by trees and I needed to get permission from a neighbour to lop them but they did not check if I was able to do that. The other firm avoided that and had more patches of panels out the back. The chief electrician very patiently at 7pm helped me get the ap on my phone as I don't have wifi.However all is going well now Also I was offered solar edge inverter that had $1500 rebate - Paid for the tree lopping. Show additional information

Very professional

Came on the dot.All the paperwork was done.Installers very polite
Workspace left tidy.No issues
Show additional information

Family companies are BEST

Salesman listened to what i wanted and gave me a couple of options .and some good advice.The installers were on time,everyone knew what to do and got on with it.Brilliant crew.One small problem the next day which was fixed straight away.All paperwork sorted by office admin. Show additional information

Quality

Company rep was friendly, helpful and knowledgeable. Addressed all questions clearly and used “simple English” so everything was easy to understand.
The installation crew were punctual, friendly and got stuck in to the job at hand. Everything was installed with care and quickly obtained advice as required. The inverter was a newer product and installation varied from standard type inverters.
The system was connected to Wifi and I was advised what I needed so I could monitor the system.
All visible parts of installation are clean, neat and “square”, plus did a great job cleaning up afterwards.
Approvals/authorisations etc were obtained quickly and hassle free.
I’d recommend these guys to everyone. They are not the cheapest but offer quality hardware that performs to an extremely high standard.
Show additional information

A Very Good Experience

Kevan Towers at Solaire Connect won the business and installed the solar panel system a week ago. The 4 man team arrived about 7.30am and were finished by 2pm. The job went smoothly and they removed all rubbish and boxing materials. the men were very pleasant to deal with. The system was producing power by about 12.30pm that day and now produces power to cover our consumption on a sunny morning from 6.45am.
The 370 Watt Longi solar panels, each fitted with a Solaredge optimiser device, send the power to our 5kW Solar-Edge inverter which has amazing software available. By graphic and numeric display it shows clearly when the power is produced and how much, what is being consumed by "self consumption" and what is being used by purchasing from the grid. Its so accurate that you can clearly see when the 2.2kW kettle is put on for a cup of tea, showing as a red spike above, in the graph. This visually helps maximize the savings in power cost by adjusting the times power is used when power is produced free. For example: instead of running the front loader washing machine at night and hanging the washing out before going to work, run the washing in the morning on solar power just before going to work and get your retired husband to hang out the clothes...win win.
Our system is teamed up with an iStore heat pump which is timed to run only between 11am and 3pm and therefore run when solar energy is most likely available.
Kevan kept me informed at all points and made the whole experience a good one. The software setup was easy to do over the phone with Ben.
One important note; before the day of installation, make sure your internet wifi is "discoverable" and not hidden. This means that if one of your friends comes to your house and looks for available wifi connections in your area, they must be able to see the name of your wifi; NOT your password which still protects from theft. You will give your password to the technician to setup the inverter and connect the inverter into your wifi to allow the inverter to transmit your power production and monitoring to the Solar Edge monitoring site so that when you log in, you get all the data.
Happy as can be with everything.
Robert
Show additional information

Sdolaire

Salesman had researched the sun movements over the roof over a year and made a recommendation. Show additional information

Quality product and service

Solaraire were great to deal with. They listened to what we wanted, and came up with a tailored solution after visiting our house. They offered a quality system at a good price. The installation team were professional and happy to answer questions and keep me up to date on the day. I would definitely recommend Solaire. Show additional information

Awesome

Excellent companies recommended and all provided genuine quotes. 2 of the three attended site, I went with one of these two.
Excellent install, pleasant tradies, very tidy.
Customer service so far excellent. Am having a little trouble installing the Solar Edge Monitoring app on my IPhone. Haven't followed up just yet.
Show additional information

Professional and knowledgeable

From our very first meeting with Kevan Towers from Solaire Connect we were very impressed with his knowledge and his explanation about solar panels and the quality of the panels and system he recommended... We went ahead with the installation and the job from start to finish was efficient and professional... We highly recommend Kevan and his team ... looking forward to cheaper electricity now and in the future. We are happy customers.... Anne and Peter Pike Lesmurdie Wa. Show additional information

A quick and clean job.

They have been great in all ways except there is no follow up by the Company or to ask if everything is OK. Show additional information

Quality Installation

Very professional presentation. It resulted in the same option as another supplier but this was at a substantially lower cost. The installation was done on the quoted day and was in my opinion a very high standard job. No mess and completely setup and operational at the completion of the job. I have no hesitation in recommending this supplier and product Show additional information

extremely happy

I am extremely pleased with the honesty and service from the company. No complaints from me Show additional information

Good quality system from reputable installer

Salesman was customer focused and had good technical knowledge. Provided quotes for a range of systems from budget to high end. Correctly advised that this was a commercial installation and required a building permit which Solaire Connect arranged along with engineers certification. Installation was delayed by council permit but Solaire Connect communicated well and rearranged timing. One panel was damaged on install but Solaire Connect immediately replaced it. System was commissioned same day with minimal power interruption. A few trips and errors on inverters in first few weeks but this was sorted by Solaire Connect after a few phone calls. Show additional information

Great customer service

Kev took the time to come to my place and answer all my annoying engineering questions.
Very polite and punctual. The whole process was well explained upfront and followed up later.
Show additional information

Great service

Very helpful with questions I had about the system. Process was quick and the installation was very good Show additional information

Great overall experience

Great process from start to finish, Kev was great at explaining the available systems, all aspects were taken care of by Soliare including all the applications etc for a new meter and grid connection. Install was quick and efficient by the team, No issues at all. Would recommend. Show additional information

Happy with my Choice

We selected Solaire Connect because of the product offering plus project history. (SMA 3phase paired with Q-Cell)
Kevan and his team were professional and prompt.

We had a slight issue with the pitch of the roof which could have impacted worker safety. Kevan did not compromise on workers safety.
We did have an onsite quotation consultation however the roof pitch was not picked up by the estimator.
Without fuss or additional costs Kevan arranged for a scaffold, and the project was completed within the promised timeframe.

Trevor
Show additional information

Fantastic service, great quality

Lovely sales person visit, no arrogant experts telling you how they would do things better! Slick process, excellent price for the quality of system I installed. Seamless install, complete, clean and operational within 4hrs Show additional information

Excellent job, very clean installation!

Excellent sales process, very competitive price, excellent installation, no visible conduit from the 2nd story roof to the inverter. The installers took the time they needed to route the cables down a difficult wall cavity then in between the slab and ceiling in the garage, so it looks great. Show additional information

Really good company to deal with

The sales experience was not pressured or stressful. They listened and responded to my specific requirements and were quick to respond. Installation went smoothly despite rain challenges and they were good with communication at all stages. Show additional information

Making power!

We had many questions which were answered thoroughly.
The installation was delayed a couple of weeks due to supplier issues, but was completed in the two days quoted. The crew were great. Punctual & tidy.
By day three the system was working as promised. The app is so informative.
Show additional information

A Good experience

All companies requested to quote made a site visit and gave a comprehensive quote. All questions clearly answered.
Solaire quote was clear, was products I preferred and after acceptance handled negations with western power.
Advise on installation was timely and occurred as discussed. The unit was handed over and left operating. The installation shows a professional finish.
Show additional information

Good installation

The whole process from start to finish was professional.

The installation was on punctual and tidy.
Show additional information

Honest and informative installer

Kevan was very helpful from our very first conversation, through site visit and many subsequent questions as my knowledge grew.
Everything was clear and honest regarding products, installation and service.
Quotes were clearly explained and competitive for the quality and brands I was looking for.
Actually ended up getting upgraded more efficient panels than originally agreed at no extra cost.

Installation was hassle free, on time and with friendly installers who obviously knew what they were doing.

So far so good - looking forward to many years of solar power.
Show additional information

Quality

A lot of information during the quote to help make an informed decision.
Install was well done and on time.
A good company to deal with
Show additional information

Top quality products and installation

Excellent facts driven sales process, lots of questions answered during initial meeting and later via email. I had Wayne visit, and he's big on giving information to sell the product and wants his customers to make an informed decision.

I looked into some technical detail that the Solaire team are able to provide that verifies my need for an SMA which has a great derating factor, and will perform well in the high heat my garage gets to in summer. It's that level of information which allows you to make the right choice.

Excellent installers. Punctual, clean and tidy workers and installed to my requested layout as best they could with the roof space I have. Electricians were always happy to answer any questions I had.

The customer service was excellent, grid connection and approvals all sorted by the team in the background. Big thanks the Ben and Kevan for answering questions and following up.

I was happy to pay more than what other installers charge for a great quality system, installed by quality installers. In saying that, I did get some quotes from other installers that were around the same price for lesser panels/inverter, so I say Solaire Connect are good value, you get what you pay for and it's worth paying a bit more for something that's likely to last you more than 10 years.
Show additional information

Choosing Solaire Connect

Everything about Solaire Connect worked for me - good quality products, fair price, polite, no pressure informative sales person, quick to answer questions, installation went without a hitch. Still waiting for my app, which is odd. Show additional information

Great service

Solaire Connect were so easy to deal with. Quotation process was smooth with no forced sales pitch. Customer service was of a very high quality with Solaire Connect dealing with all external agencies. Installation team were punctual and very polite, ensuring they left the work areas as they found them. Would highly recommend them if you are looking for a Solar system. Well done Solaire Connect. Show additional information

Good honest no bullsh^* service at a fair price, using quality components

We wanted to get as much free power as we could from a system, after contacting 2 companies and telling them of our requirements only one came back to us with a plan to meet our needs. We wanted to drastically reduce our power costs and required the maximum Quality panels to be installed and as they were the only company to provide this service, we went ahead. Show additional information

Great experience.

The sales rep was informative and knowledgeable and processed our quote quickly. The office staff were communicative and helpful, while the installers were friendly and got the job done very quickly and efficiently, despite threatening weather. The Solar Analytics meter had to be installed after the main installation but that wasn't a problem and the system seems to be working very well. Very happy. Show additional information

Our solar system project

We decided to look into a solar system for a couple of reasons:
- Do the right thing in relation to sustainable energy as opposed to fossil fuels and their inherent pollution.
- Reduce our energy costs long term; the system should pay for itself within 2.5 years and from then on our energy bill should reduce dramatically for the foreseeable future.

The input from Finn Peacock and access to the resources on his website were invaluable in understanding solar technologies and selecting a system based on products technical specs and manufacturers profiles.

The sales/quoting process was professional, very informative and without pressure.

The installation is due in a couple of weeks so i cannot comment on this but i expect it will go well.
Once we signed the contract, the application to the energy provider and replacement of the power meter occurred in a matter of days.

We are satisfied we selected the right product at the right price - based on our budget - from a company i would recommend to any party thinking of getting solar.
Show additional information

Very happy with the whole deal

Only one complaint, the price I wrote down as the quote was $50 less than what I was charged but I accept that I may have not got that correct in the first place Show additional information

Quality system

Very thorough explanation of the options. Installation was interrupted weather, so it took several days. Prompt response to some commissioning issues. Show additional information

Great company to deal with, excellent install and after sales service

Overall very happy with the whole experience from start to finish Show additional information

A great experience

Brad at Solaire Connect provided us with a couple of quotes to consider. He was extremely helpful and informative, making the whole process very easy. The installers Jimmy & Matt kept us fully informed throughout the process and did a fantastic job. Would highly recommend Solaire Connect to anyone considering installation of a Solar System. Show additional information

fast, efficient sevice

2 weeks from quote to go, still waiting to see the results Show additional information
 To get your quotes, please enter your postcode: