Solaire Connect Reviews

Based on 96 ratings Aus Ranking

  • 5 star 37
  • 4 star 52
  • 3 star 6
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.44
  • System Quality
    4.57
  • Customer Service
    4.68
  • Installation
    4.64

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About Solaire Connect, Solar Installers

Solaire Connect
Gold Partner
Solaire Connect is a SolarQuotes Client (what does this mean?)
ABN: 49 234 070 416  ABN active since 20 Apr 2009 | The Trustee For Solaire Lifestyle Trust
verified
ACN: 136 676 385  ACN active since 20 Apr 2009 | Solaire Lifestyle Pty Ltd
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Reviewers report paying: $4,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solaire Connect is a Solar Power Installation company based in Joondalup and serves WA. Here are their reviews as submitted by visitors to SolarQuotes

Solaire Connect Solar Reviews

Quality system

Very thorough explanation of the options. Installation was interrupted weather, so it took several days. Prompt response to some commissioning issues. Show additional information

Great company to deal with, excellent install and after sales service

Overall very happy with the whole experience from start to finish Show additional information

A great experience

Brad at Solaire Connect provided us with a couple of quotes to consider. He was extremely helpful and informative, making the whole process very easy. The installers Jimmy & Matt kept us fully informed throughout the process and did a fantastic job. Would highly recommend Solaire Connect to anyone considering installation of a Solar System. Show additional information

fast, efficient sevice

2 weeks from quote to go, still waiting to see the results Show additional information

Easy stress free from go to whoa

Happy with All aspects of the process from initial meeting to quotes and insulation.. The price and quality of system were excellent.. very happy Show additional information

Quality system, install and sales person

The sales rep did not bag the other companies but simply stated why his product and service was better.
The rep took the time to come to site which I think is a convenient excused during the Covid pandemic not to.
The install crew despite quite inclement weather persevered on and did a streamlined install and removed my existing system within the quoted price - not extra!!
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Excellent start to finish.

Solaire offered $5500 for REC panels and Fronius inverter; the best price for the best package. The installers were punctual, likeable and very efficient; only took 4hrs and were happy to talk me through the setup, fitted the roof isolator shade covers and setup the Fronius bonus warranty and production. Show additional information

Quick install

Quote process, they added $200 more
Installation was quick, tidy and punctual
Company organised connection
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Problem Free Installation

The proposal and quote process was good. No pressure sales and we discussed the pros and cons of the different systems available. Appeared to be a good price for system we selected . Everything was delivered and installed on time. Had to change the original proposed layout for the panels when the installers checked the dimensions of the roof which affected the exposure of a couple of panels but this was a fairly minor problem with the one and half panels being in shade for an a couple of hours in the morning. The installer discussed this with me before he started giving the reason for the change and the consequence. All round I am very pleased with the system to date. Show additional information

Quality system, quality installation and flexible to deal with

Quoting and follo up was punctual
Installation team was great. Slight delay in commissioning but as I paid full amount after this was no issue for me. Due to my roof structure not being able to support the quoted number of panels I was given the option to change the lesser number of panels to higher wattage ones on the day of the installation. Installation team were great to deal with.
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An Amazing system and good advice

Kevan and his team were amazing from the initial sales enquiries,technical aspects and options considering it was a complicated 2 storey steep pitched, 3 phase home with battery set up. The lead up process was long and technical and always quick with replies and follow up.. Had no hesitation in selecting them and interesting the only ones that wanted to do anything with batteries. Installation was smooth and on time despite my technical aspects that drew it out a bit -no fault of theirs. Grid connection was smooth as a whistle and the Modbus was brilliant from the word go..I now see a complete real time monitoring of my panels, grid usage and battery feed in at any given time. Well done can highly recommend them if you want more than just a basic system. Show additional information

Happy

Everything was organised for us... Nothing to do but just gave it installed. Very fast and organised Show additional information

Good start. We'll see how it goes over the next 20 years

Good customer service. Installations guys were great & easy to deal with and its all worked well so far (but only had the system for a few weeks so far.) Show additional information

Good information service and installation

Sales representative was factual and not pushy. The price for a good quality system was competitive and the installation was on time and looks good. The performance so far is meeting the expected levels plus receiving a daily report on the SMA inverter output. The system is only 2 weeks old so early days yet. Show additional information

Great Experience

Solaire Connect in Joondalup recently installed REC panels and a SMA inverter at my property. The process of arranging an appointment at home was dealt with efficiently at the office. Wayne March, the consultant answered all my questions in-depth and provided additional information at my request. I appreciated all the time and effort he spent with me during the visit and information provided via phone calls and in emails.
The installation was completed by Tim, Ben and Nick and I'd like to thank them for their efficient work and leaving the premises tidy before leaving. Tim also spent time with me registering the SMA inverter online and ensuring everything worked correctly.
Many thanks to everyone at Solaire Connect for a professional job!
Claudio
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Easy to talk to, and efficient installers

Pleasant staff, explained the process well, answered any questions I had and installation was seamless. Show additional information

Well executed project.

The sales quotation was provided in practical and easily understood terminology.
The installation was carried out to meet my own work schedule dates to ensure the system would be up and running prior to an interstate trip, this was agreed between both parties during the quotation phase and achieved on the day with a crew of four technicians and a couple of apprentices to ensure a satisfactory completion.

Customer service was handled by the company without my involvement other that provide basic details of my account etc. the new meter was installed a week prior to the main installation by the energy supplier.
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Great service

The whole process was very quick and efficient. Kevan was very professional and easy to communicate with. Everything was organised for me and the system was installed at a reasonable price with no issues. Other companies I had quotes from asked for a few hundred extra to remove my old pool water heater on the 2nd storey roof. Solaire Connect not only beat their price but even included the removal of my old heater and replaced my TV antenna with one under the roof to prevent it from casting a shadow over the panels. The installation team were also very friendly and completed the job promptly and neatly. I am very happy with the service provided by Solaire Connect and will definitely recommend them. Show additional information
Initial experience with getting a quote and onsite assessment was positive. Excellent communication via email. Show additional information

Very competent installers. Great office and sales people

The whole process was effiicient and seamless. I didn't have to do anything except pay after installation. Show additional information

Great service

Excellent customer service, very good communication, super easy setup and installation process. Show additional information

Excellent

Very Efficient
Installation on time, tidy polite and punctual
Grid connections where trouble free
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Fantastic company

Kevan from Solair Connect kept me in the loop from start to finish, responding promptly to all my queries both before and after installation. He was personable and willing to negotiate the final cost. The grid connection and meter upgrade was all organised for me making it a very simple process on my part. The installation team were punctual, friendly, efficient and tidy, leaving no mess behind. A minor problem with the Modbus wifi connectivity was rectified the very next day following installation. The monitoring app has been very useful in learning to understand and modify our power usage in the 3 weeks since installation. I was suprised to see that we were generating more than enough power for our needs even on a cloudy day while still exporting to the grid. Very happy with the process and the outcome. Show additional information

Down to earth, factual and no pressure

The quoting process was informative, explaining product and price comparisons with absolutely no pressure.
The installation was punctual and very tidy by polite and friendly tradesmen.
Customer service very helpful.
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Easy to deal with

Easy company to deal with. Quotes were competitive, installation went smoothly and so far there’s been no issues with the system Show additional information

Fantastic service and great savings on our bill!!

I found the process from the start to finish very prompt and professional. Kevin was extremely knowledgeable and always answered my questions very quickly if I emailed him..
The installation guys were great, cleaned up their mess and friendly.
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Comprehensive solution, no fuss installation.

Sales process was timely and accurate, covering all questions. Well priced system for commercial building.
Kept us informed on progress with required approvals.
Punctual and expert installation with no disruption to ongoing workflow of my business.
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All fairly straight foward

The sales person was polite and supplied a system which I thought would best suit my needs and budget. Multiple options were available to choose from.
The installers were very prompt and did a very neat and tidy install. And were happy enough to talk about the system and go more in deep about the install process.
Solaire connect organised everything and so all I had to do was accept the quote and pay the bill once it was installed.
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Making power!

We had many questions which were answered thoroughly.
The installation was delayed a couple of weeks due to supplier issues, but was completed in the two days quoted. The crew were great. Punctual & tidy.
By day three the system was working as promised. The app is so informative.
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Beautiful installation

Quoting process was very good. Installation was courteous and efficient. Communication from main office less so. Bill arrived on the day of installation, still waiting for electrical certification and website access. Show additional information

Great Experience!

The salesperson was not aggressive, just stated facts and answered all my questions. Installation was fast-tracked due to a cancellation with another customer, which was much appreciated. Installation crew was very efficient and polite. The system is generating more power (on average) than originally quoted, now just waiting to receive my first bill to see the savings. Show additional information

Good design and quality install

I am very happy with the install.
My house is near established trees and so shade is an issue. Solaire connect came up with a good design to work around this.

I am very happy with the outcome.

The installers were really good too. Careful and good at their jobs.
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Great service

From the quoting process, Danny was awesome gave me the facts and answered all my questions professionally and no hard sales pitch. Installers where polite, punctual and great to talk to and where meticulous in what they did. A great experience converting to solar Show additional information

Very Happy

Very Happy with all aspects and fitted early because they had a cancellation Show additional information

Great customer service

Ended up purchasing a solaredge system which was expensive but is performing well. Hard to know if the extra money was worth it as friends with cheaper systems are also satisfied, however the sales and customer service experience with Solar Connect has been brilliant. Polite, tidy and punctual. Organised everything and are now monitoring our system so if there is a fault they will be informed and will assist, which is a fantastic arrangement (I am sure I will get tired of checking the systems performance soon!!). Thanks to the team! Show additional information

Excellent service from quote to installation

Solair Connect provided a detailed quote with 3 options. The option with 25 year product warranty panels (REC) was the most competitive out of all the quotes I got. Once I accepted the quote they organised everything with Synergy and Western Power very efficiently. The installation team arrived on time, were friendly, professional and left the place tidy. By the time I was eating lunch that day I was logged in to the SMA portal checking out the performance of my new solar system. I would recommend them to anyone. Show additional information

Smooth running and clean install

Sales process very straight forward and unassuming. No sales talk or reteric, appreciated the honesty and logic. Arrangement and install was nice and easy. Installers did a fantastic job - inverter install was very clean with no conduit and cables kept hidden in walk cavity. Thanks kindky Show additional information

Professional and efficient

All quotations were prompt and detailed. Selected the option that we thought best suited our house conditions and for future flexibility. Installation was very good, starting with good communication on arrival and finishing with good handover and clean-up. The system's been running for a month now and is delivering slightly better than forecast; probably thanks to clean panels and ideal weather! So far, very good. Show additional information

Excellent service

I was initially disappointed that there was only one company that was able to give me a quote on a solar system, but as they were recommended by you I thought I would still go ahead. I found Kevan to be very helpful and knowledgeable, and a genuine person. Kevan organised everything, kept me updated and everything went to plan.
The installers were great. They were punctual, explained everything they were doing and cleaned up when they had finished. I haven't received an electricity bill since the install, nevertheless I am very pleased I have taken the leap to solar power. I have recommended Kevan to friends of mine who are looking to upgrade their solar system.
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Fantastic service

Solaire Connect were great to deal with from the moment Danny came to do the quote. It was installed on time by a couple of fantastic guys on a very hot day. They did a brilliant job and explained everything and left the place neat and tidy. Lynne in the office also answered all my questions
and kept me up to date with what was going to happen. Highly recommend this company. I decided to go with Solaire Connect after doing a bit of research and reading other reviews on this site.Thank you very much Solaire Connect for great service.
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Fantastic installer

Sale and quote process was really great
Installation was quick, polite and efficient
Customer service was A one and did every thing for us
We ended up with a 3.3KW system
We would recommend them for the service and cost
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A job well done

The guys at Solaire were good from beginning to end. They answered my questions and took care of the process. My installation went smoothly and I am looking forward to watching my ever growing power bills reduce in size as I take full advantage of my new solar system. Show additional information

Solar made easy

From Quote to install very happy.
A minor issue with connecting to the inverter, was sorted without drama or extra cost.
Couldn't be happier.
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Excellant installation

Sales process was good , the salesperson I chose was the only one who recommended moving the 2 existing water heating panels to another roof to allow more panels on the roof where we needed them . Installation went well , punctual , competent and thorough .Grid connection organised . Show additional information

Good Experience, Recommended retailer

Sales process was good. The salesman answered nearly all of our questions and changed quote several times.
Installers were polite, efficient, on time and cleaned up after themselves.
There was a slight problem with solar inverter than needed fixing the following day, but was completed to my satisfaction.
System seems to be working efficiently and saving us lots of money!
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Overall great

Great quality system, good value for money, friendly and knowledgeable staff. Fair bit of mess and rubbish left after the installation which was disappointing but not something that would stop me from recommending as this is an easy thing to address. Show additional information

Smooth, super-fast install. Great service

Dealing with Solaire was great. When quoting they were transparent about pricing and provided me with all the information I needed to make a decision without trying to force a particular configuration on me. Rather than a tedious back and forth trying to get a system that I was comfortable with, Brad from Solaire simply gave me a printout of all the different system configurations they could offer me at different price points with notes on each about how much it would cost to upgrade any given part of it. I felt that the system I went with was good value. Their payment terms were excellent compared to other installers and I was quoted a two week turnaround to get it installed. Other installers were quoting 4-8 weeks, so I thought there was a good chance it would be delayed. But I went with them anyway.

But two weeks later, my install was underway. Everything was done in the morning, it took around six hours with the installers showing up on time. They were very polite, a pleasure to deal with and were happy to answer questions. The install was very tidy with the inverter placed exactly where I wanted it and cables run through the roof. On the day, the installer adjusted the panel layout slightly to maximise the number of panels on the second storey which I was very happy about as this reduced the number of panels subject to shading. They cleaned up afterwards very well too.

Every time I have needed to phone or email Solaire, they have been friendly and resolved my inquiry quickly. I'm quite used to having to chase things up several times and it has been a pleasant surprise not to have to. Everything is just done smoothly, how and when I ask. I was initially a bit hesitant to go with Solaire as they are a bit smaller and didn't have as many reviews. In the end though, I'm glad that I did and would wholeheartedly recommend them to others. My system's performance has been excellent.
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Ten years of excellent service

Solaire Connect first installed a 2.5kW system at our property in Edgewater (WA) during February 2010. That system generated power for slightly more than nine and a half years until the inverter finally failed during September 2019.
By the time the system failed it had easily paid for itself plus some, and so we chose to have Solaire Connect install a new 5kWh Solar Edge SE5K inverter with 22 Solar Edge SPV300-60MMJ panels and Modbus meter system from in early October 2019.
The new system is now producing approximately 40kWh of power per sunny day, and even though we will now only be receiving the basic grid feed-in tariff from Synergy, I estimate that the system should return our full financial investment in 5 to 6 years.
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Professional

Of the 5 quotes, Brad was the only one who turned up prepared with a portfolio for me, rather than others who just showed me the information on the computer and scribbled on a piece of paper. Brad also followed up with a phone call a week later, and then weekly for the next 2 weeks after he sought my permission to do so. There was no harassing to make the sale (hubby and I just hadn't sat down to discuss). The installation team were polite, professional and they cleaned up after themselves. I was a difficult customer, in that the day prior to installation I wanted something changed, the team were prompt to respond and clarified exactly what I wanted and listened to what I had to say. They are a very organised team and I highly recommend to anyone considering solar Show additional information

Great speedy and efficient service

A very slick experience from start to end. Excellent information up front, not pushy or pressure like a few others. Turned up whn they said they would each time and completed all aspects in consultation with me really well.

Great all round experience so far.
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