Solaire Connect Reviews

Based on 77 ratings Aus Ranking

  • 5 star 28
  • 4 star 42
  • 3 star 6
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.40
  • System Quality
    4.52
  • Customer Service
    4.67
  • Installation
    4.59

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Solaire Connect, Solar Installers

Solaire Connect
Gold Partner
Solaire Connect is a SolarQuotes Client (what does this mean?)
ABN: 49 234 070 416  ABN active since 20 Apr 2009 | The Trustee For Solaire Lifestyle Trust
verified
ACN: 136 676 385  ACN active since 20 Apr 2009 | Solaire Lifestyle Pty Ltd
verified

Reviewers report paying: $5,490 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solaire Connect is a Solar Power Installation company based in Joondalup and serves WA. Here are their reviews as submitted by visitors to SolarQuotes

Solaire Connect Solar Reviews

Excellent

Very Efficient
Installation on time, tidy polite and punctual
Grid connections where trouble free
Show additional information

Fantastic company

Kevan from Solair Connect kept me in the loop from start to finish, responding promptly to all my queries both before and after installation. He was personable and willing to negotiate the final cost. The grid connection and meter upgrade was all organised for me making it a very simple process on my part. The installation team were punctual, friendly, efficient and tidy, leaving no mess behind. A minor problem with the Modbus wifi connectivity was rectified the very next day following installation. The monitoring app has been very useful in learning to understand and modify our power usage in the 3 weeks since installation. I was suprised to see that we were generating more than enough power for our needs even on a cloudy day while still exporting to the grid. Very happy with the process and the outcome. Show additional information

Down to earth, factual and no pressure

The quoting process was informative, explaining product and price comparisons with absolutely no pressure.
The installation was punctual and very tidy by polite and friendly tradesmen.
Customer service very helpful.
Show additional information

Easy to deal with

Easy company to deal with. Quotes were competitive, installation went smoothly and so far there’s been no issues with the system Show additional information

Fantastic service and great savings on our bill!!

I found the process from the start to finish very prompt and professional. Kevin was extremely knowledgeable and always answered my questions very quickly if I emailed him..
The installation guys were great, cleaned up their mess and friendly.
Show additional information

Comprehensive solution, no fuss installation.

Sales process was timely and accurate, covering all questions. Well priced system for commercial building.
Kept us informed on progress with required approvals.
Punctual and expert installation with no disruption to ongoing workflow of my business.
Show additional information

All fairly straight foward

The sales person was polite and supplied a system which I thought would best suit my needs and budget. Multiple options were available to choose from.
The installers were very prompt and did a very neat and tidy install. And were happy enough to talk about the system and go more in deep about the install process.
Solaire connect organised everything and so all I had to do was accept the quote and pay the bill once it was installed.
Show additional information

Making power!

We had many questions which were answered thoroughly.
The installation was delayed a couple of weeks due to supplier issues, but was completed in the two days quoted. The crew were great. Punctual & tidy.
By day three the system was working as promised. The app is so informative.
Show additional information

Beautiful installation

Quoting process was very good. Installation was courteous and efficient. Communication from main office less so. Bill arrived on the day of installation, still waiting for electrical certification and website access. Show additional information

Great Experience!

The salesperson was not aggressive, just stated facts and answered all my questions. Installation was fast-tracked due to a cancellation with another customer, which was much appreciated. Installation crew was very efficient and polite. The system is generating more power (on average) than originally quoted, now just waiting to receive my first bill to see the savings. Show additional information

Good design and quality install

I am very happy with the install.
My house is near established trees and so shade is an issue. Solaire connect came up with a good design to work around this.

I am very happy with the outcome.

The installers were really good too. Careful and good at their jobs.
Show additional information

Great service

From the quoting process, Danny was awesome gave me the facts and answered all my questions professionally and no hard sales pitch. Installers where polite, punctual and great to talk to and where meticulous in what they did. A great experience converting to solar Show additional information

Very Happy

Very Happy with all aspects and fitted early because they had a cancellation Show additional information

Great customer service

Ended up purchasing a solaredge system which was expensive but is performing well. Hard to know if the extra money was worth it as friends with cheaper systems are also satisfied, however the sales and customer service experience with Solar Connect has been brilliant. Polite, tidy and punctual. Organised everything and are now monitoring our system so if there is a fault they will be informed and will assist, which is a fantastic arrangement (I am sure I will get tired of checking the systems performance soon!!). Thanks to the team! Show additional information

Excellent service from quote to installation

Solair Connect provided a detailed quote with 3 options. The option with 25 year product warranty panels (REC) was the most competitive out of all the quotes I got. Once I accepted the quote they organised everything with Synergy and Western Power very efficiently. The installation team arrived on time, were friendly, professional and left the place tidy. By the time I was eating lunch that day I was logged in to the SMA portal checking out the performance of my new solar system. I would recommend them to anyone. Show additional information

Smooth running and clean install

Sales process very straight forward and unassuming. No sales talk or reteric, appreciated the honesty and logic. Arrangement and install was nice and easy. Installers did a fantastic job - inverter install was very clean with no conduit and cables kept hidden in walk cavity. Thanks kindky Show additional information

Professional and efficient

All quotations were prompt and detailed. Selected the option that we thought best suited our house conditions and for future flexibility. Installation was very good, starting with good communication on arrival and finishing with good handover and clean-up. The system's been running for a month now and is delivering slightly better than forecast; probably thanks to clean panels and ideal weather! So far, very good. Show additional information

Excellent service

I was initially disappointed that there was only one company that was able to give me a quote on a solar system, but as they were recommended by you I thought I would still go ahead. I found Kevan to be very helpful and knowledgeable, and a genuine person. Kevan organised everything, kept me updated and everything went to plan.
The installers were great. They were punctual, explained everything they were doing and cleaned up when they had finished. I haven't received an electricity bill since the install, nevertheless I am very pleased I have taken the leap to solar power. I have recommended Kevan to friends of mine who are looking to upgrade their solar system.
Show additional information

Fantastic service

Solaire Connect were great to deal with from the moment Danny came to do the quote. It was installed on time by a couple of fantastic guys on a very hot day. They did a brilliant job and explained everything and left the place neat and tidy. Lynne in the office also answered all my questions
and kept me up to date with what was going to happen. Highly recommend this company. I decided to go with Solaire Connect after doing a bit of research and reading other reviews on this site.Thank you very much Solaire Connect for great service.
Show additional information

Fantastic installer

Sale and quote process was really great
Installation was quick, polite and efficient
Customer service was A one and did every thing for us
We ended up with a 3.3KW system
We would recommend them for the service and cost
Show additional information

A job well done

The guys at Solaire were good from beginning to end. They answered my questions and took care of the process. My installation went smoothly and I am looking forward to watching my ever growing power bills reduce in size as I take full advantage of my new solar system. Show additional information

Solar made easy

From Quote to install very happy.
A minor issue with connecting to the inverter, was sorted without drama or extra cost.
Couldn't be happier.
Show additional information

Excellant installation

Sales process was good , the salesperson I chose was the only one who recommended moving the 2 existing water heating panels to another roof to allow more panels on the roof where we needed them . Installation went well , punctual , competent and thorough .Grid connection organised . Show additional information

Good Experience, Recommended retailer

Sales process was good. The salesman answered nearly all of our questions and changed quote several times.
Installers were polite, efficient, on time and cleaned up after themselves.
There was a slight problem with solar inverter than needed fixing the following day, but was completed to my satisfaction.
System seems to be working efficiently and saving us lots of money!
Show additional information

Overall great

Great quality system, good value for money, friendly and knowledgeable staff. Fair bit of mess and rubbish left after the installation which was disappointing but not something that would stop me from recommending as this is an easy thing to address. Show additional information

Smooth, super-fast install. Great service

Dealing with Solaire was great. When quoting they were transparent about pricing and provided me with all the information I needed to make a decision without trying to force a particular configuration on me. Rather than a tedious back and forth trying to get a system that I was comfortable with, Brad from Solaire simply gave me a printout of all the different system configurations they could offer me at different price points with notes on each about how much it would cost to upgrade any given part of it. I felt that the system I went with was good value. Their payment terms were excellent compared to other installers and I was quoted a two week turnaround to get it installed. Other installers were quoting 4-8 weeks, so I thought there was a good chance it would be delayed. But I went with them anyway.

But two weeks later, my install was underway. Everything was done in the morning, it took around six hours with the installers showing up on time. They were very polite, a pleasure to deal with and were happy to answer questions. The install was very tidy with the inverter placed exactly where I wanted it and cables run through the roof. On the day, the installer adjusted the panel layout slightly to maximise the number of panels on the second storey which I was very happy about as this reduced the number of panels subject to shading. They cleaned up afterwards very well too.

Every time I have needed to phone or email Solaire, they have been friendly and resolved my inquiry quickly. I'm quite used to having to chase things up several times and it has been a pleasant surprise not to have to. Everything is just done smoothly, how and when I ask. I was initially a bit hesitant to go with Solaire as they are a bit smaller and didn't have as many reviews. In the end though, I'm glad that I did and would wholeheartedly recommend them to others. My system's performance has been excellent.
Show additional information

Ten years of excellent service

Solaire Connect first installed a 2.5kW system at our property in Edgewater (WA) during February 2010. That system generated power for slightly more than nine and a half years until the inverter finally failed during September 2019.
By the time the system failed it had easily paid for itself plus some, and so we chose to have Solaire Connect install a new 5kWh Solar Edge SE5K inverter with 22 Solar Edge SPV300-60MMJ panels and Modbus meter system from in early October 2019.
The new system is now producing approximately 40kWh of power per sunny day, and even though we will now only be receiving the basic grid feed-in tariff from Synergy, I estimate that the system should return our full financial investment in 5 to 6 years.
Show additional information

Professional

Of the 5 quotes, Brad was the only one who turned up prepared with a portfolio for me, rather than others who just showed me the information on the computer and scribbled on a piece of paper. Brad also followed up with a phone call a week later, and then weekly for the next 2 weeks after he sought my permission to do so. There was no harassing to make the sale (hubby and I just hadn't sat down to discuss). The installation team were polite, professional and they cleaned up after themselves. I was a difficult customer, in that the day prior to installation I wanted something changed, the team were prompt to respond and clarified exactly what I wanted and listened to what I had to say. They are a very organised team and I highly recommend to anyone considering solar Show additional information

Great speedy and efficient service

A very slick experience from start to end. Excellent information up front, not pushy or pressure like a few others. Turned up whn they said they would each time and completed all aspects in consultation with me really well.

Great all round experience so far.
Show additional information

Excellent start to finish.

Solaire offered $5500 for REC panels and Fronius inverter; the best price for the best package. The installers were punctual, likeable and very efficient; only took 4hrs and were happy to talk me through the setup, fitted the roof isolator shade covers and setup the Fronius bonus warranty and production. Show additional information
Show additional information
Danny the sales person was very informative and the guys doing the installation were great. Show additional information

Neat and quick job

Very quick and good job done. VERY neat install. Good mid rage quality for good price Show additional information
Sales rep was knowledgeable and helpful
All questions answered and additional follow ups returned promptly.
Show additional information
Initial experience with getting a quote and onsite assessment was positive. Excellent communication via email. Show additional information

Perfect service

From start to finish everything was too eaisy and simply perfect. I couldn't have been happier and strongly suggest Ben and his team. Show additional information
Show additional information
Show additional information
Neil Van Der Walt is not the best salesman out there. He doesn't give you a sales pitch.

What he is, however, is an incredibly knowledgeable technician who has worked in the industry for many years. He tells you in a straight forward manner what the system will do and what savings you are likely to achieve. Perhaps more importantly, he answers your questions honestly and takes a great deal of time to ensure you fully understand the concepts and the information you need to in order to make sense out of quite a technical subject and in order, therefore, to be able to make an informed decision about how best to invest your hard earned cash.

Neil's knowledge and expertise convinced me that these guys know their stuff. What's more, their pricing is extremely competitive and they were happy to tailor a 15kW system to suit our needs. The installation was handled well and was completed in less than a day.

I can't fault these guys and would recommend them highly.
Show additional information

Fantastic installation and customer support

I did my fair share of research into solar and spoke to at least 6 companies comparing pricing and products. Solaire Connect were not the cheapest quote I received but definitely provided the best customer service, time, professional conduct and seemed trustworthy. They provide quality products at competitive prices and are happy to help you build the system you desire. The installation was seamless and they even had to come twice to install an extra panel they gave us and it was no trouble to them at all. Danny was a great salesman and although he must have hated my 50 questions he was always happy to take the time to help me out. If you are looking for a hassle free product, company and system then I would recommend these guys to you. Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
Solaire Connect were very professional from the initial quote through to installation. They have been extremely helpful with my after installation queries & I would not hesitate to recommend them to anyone looking to install solar. I will certainly be using Solaire Connect to install my battery storage system in a few years time. Show additional information
Overall my experience dealing with Solaire Connect was a good one. The main reason I chose them is that they were the only company who sent their sub-contractor out beforehand to discuss the installation which for me sealed the deal, meeting the person who was going to be in charge of the job and discussing some of the finer points and confirming a few things was very reassuring from my perspective. No one else did this. The Solaire Connect installation contractors did a great job, I had one small issue after the install which was immediately followed up on and resolved. Weren't the cheapest but quality of components and install was really good. About six weeks on now I am disappointed nobody directly from Solaire Connect has contacted me to make sure everything is OK and to just provide a general follow up. There was plenty of follow up from the rep when chasing the business however. Having said this I am happy to recommended Solaire Connect. Solar Quotes were the catalyst that got me motivated initially to install solar panels to my home and the info provided and available was of great assistance including Finn Peacock's Solar Guide book which I purchased. Thank you David Lauder Show additional information
I had my solar installed by Solaire Connect. Had a issue with the install, some panels didn't line up perfectly, but nothing major. The company returned to my rural area to rectify the issue without complaint. The system is working very well, overall very pleased with Solaire Connect and would recommend them to anyone. Show additional information
System works as expected but so will any other system right after installation. Need 5 to 10 years to answer these questions. Show additional information
Show additional information
Show additional information
 To get your quotes, please enter your postcode: