Solaire Connect Reviews

Based on 114 ratings Aus Ranking

  • 5 star 46
  • 4 star 60
  • 3 star 7
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.45
  • System Quality
    4.59
  • Customer Service
    4.69
  • Installation
    4.62

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About Solaire Connect, Solar Installers

Solaire Connect
Gold Partner
Solaire Connect is a SolarQuotes Client (what does this mean?)
ABN: 49 234 070 416  ABN active since 20 Apr 2009 | The Trustee For Solaire Lifestyle Trust
verified
ACN: 136 676 385  ACN active since 20 Apr 2009 | Solaire Lifestyle Pty Ltd
verified

Reviewers report paying: $4,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solaire Connect is a Solar Power Installation company based in Joondalup and serves WA. Here are their reviews as submitted by visitors to SolarQuotes

Solaire Connect Solar Reviews

Great customer service

Kev took the time to come to my place and answer all my annoying engineering questions.
Very polite and punctual. The whole process was well explained upfront and followed up later.
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Great service

Very helpful with questions I had about the system. Process was quick and the installation was very good Show additional information

Great overall experience

Great process from start to finish, Kev was great at explaining the available systems, all aspects were taken care of by Soliare including all the applications etc for a new meter and grid connection. Install was quick and efficient by the team, No issues at all. Would recommend. Show additional information

Happy with my Choice

We selected Solaire Connect because of the product offering plus project history. (SMA 3phase paired with Q-Cell)
Kevan and his team were professional and prompt.

We had a slight issue with the pitch of the roof which could have impacted worker safety. Kevan did not compromise on workers safety.
We did have an onsite quotation consultation however the roof pitch was not picked up by the estimator.
Without fuss or additional costs Kevan arranged for a scaffold, and the project was completed within the promised timeframe.

Trevor
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Fantastic service, great quality

Lovely sales person visit, no arrogant experts telling you how they would do things better! Slick process, excellent price for the quality of system I installed. Seamless install, complete, clean and operational within 4hrs Show additional information

Excellent job, very clean installation!

Excellent sales process, very competitive price, excellent installation, no visible conduit from the 2nd story roof to the inverter. The installers took the time they needed to route the cables down a difficult wall cavity then in between the slab and ceiling in the garage, so it looks great. Show additional information

Really good company to deal with

The sales experience was not pressured or stressful. They listened and responded to my specific requirements and were quick to respond. Installation went smoothly despite rain challenges and they were good with communication at all stages. Show additional information

Making power!

We had many questions which were answered thoroughly.
The installation was delayed a couple of weeks due to supplier issues, but was completed in the two days quoted. The crew were great. Punctual & tidy.
By day three the system was working as promised. The app is so informative.
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A Good experience

All companies requested to quote made a site visit and gave a comprehensive quote. All questions clearly answered.
Solaire quote was clear, was products I preferred and after acceptance handled negations with western power.
Advise on installation was timely and occurred as discussed. The unit was handed over and left operating. The installation shows a professional finish.
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Good installation

The whole process from start to finish was professional.

The installation was on punctual and tidy.
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Honest and informative installer

Kevan was very helpful from our very first conversation, through site visit and many subsequent questions as my knowledge grew.
Everything was clear and honest regarding products, installation and service.
Quotes were clearly explained and competitive for the quality and brands I was looking for.
Actually ended up getting upgraded more efficient panels than originally agreed at no extra cost.

Installation was hassle free, on time and with friendly installers who obviously knew what they were doing.

So far so good - looking forward to many years of solar power.
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Quality

A lot of information during the quote to help make an informed decision.
Install was well done and on time.
A good company to deal with
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Top quality products and installation

Excellent facts driven sales process, lots of questions answered during initial meeting and later via email. I had Wayne visit, and he's big on giving information to sell the product and wants his customers to make an informed decision.

I looked into some technical detail that the Solaire team are able to provide that verifies my need for an SMA which has a great derating factor, and will perform well in the high heat my garage gets to in summer. It's that level of information which allows you to make the right choice.

Excellent installers. Punctual, clean and tidy workers and installed to my requested layout as best they could with the roof space I have. Electricians were always happy to answer any questions I had.

The customer service was excellent, grid connection and approvals all sorted by the team in the background. Big thanks the Ben and Kevan for answering questions and following up.

I was happy to pay more than what other installers charge for a great quality system, installed by quality installers. In saying that, I did get some quotes from other installers that were around the same price for lesser panels/inverter, so I say Solaire Connect are good value, you get what you pay for and it's worth paying a bit more for something that's likely to last you more than 10 years.
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Choosing Solaire Connect

Everything about Solaire Connect worked for me - good quality products, fair price, polite, no pressure informative sales person, quick to answer questions, installation went without a hitch. Still waiting for my app, which is odd. Show additional information

Great service

Solaire Connect were so easy to deal with. Quotation process was smooth with no forced sales pitch. Customer service was of a very high quality with Solaire Connect dealing with all external agencies. Installation team were punctual and very polite, ensuring they left the work areas as they found them. Would highly recommend them if you are looking for a Solar system. Well done Solaire Connect. Show additional information

Good honest no bullsh^* service at a fair price, using quality components

We wanted to get as much free power as we could from a system, after contacting 2 companies and telling them of our requirements only one came back to us with a plan to meet our needs. We wanted to drastically reduce our power costs and required the maximum Quality panels to be installed and as they were the only company to provide this service, we went ahead. Show additional information

Great experience.

The sales rep was informative and knowledgeable and processed our quote quickly. The office staff were communicative and helpful, while the installers were friendly and got the job done very quickly and efficiently, despite threatening weather. The Solar Analytics meter had to be installed after the main installation but that wasn't a problem and the system seems to be working very well. Very happy. Show additional information

Our solar system project

We decided to look into a solar system for a couple of reasons:
- Do the right thing in relation to sustainable energy as opposed to fossil fuels and their inherent pollution.
- Reduce our energy costs long term; the system should pay for itself within 2.5 years and from then on our energy bill should reduce dramatically for the foreseeable future.

The input from Finn Peacock and access to the resources on his website were invaluable in understanding solar technologies and selecting a system based on products technical specs and manufacturers profiles.

The sales/quoting process was professional, very informative and without pressure.

The installation is due in a couple of weeks so i cannot comment on this but i expect it will go well.
Once we signed the contract, the application to the energy provider and replacement of the power meter occurred in a matter of days.

We are satisfied we selected the right product at the right price - based on our budget - from a company i would recommend to any party thinking of getting solar.
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Very happy with the whole deal

Only one complaint, the price I wrote down as the quote was $50 less than what I was charged but I accept that I may have not got that correct in the first place Show additional information

Quality system

Very thorough explanation of the options. Installation was interrupted weather, so it took several days. Prompt response to some commissioning issues. Show additional information

Great company to deal with, excellent install and after sales service

Overall very happy with the whole experience from start to finish Show additional information

A great experience

Brad at Solaire Connect provided us with a couple of quotes to consider. He was extremely helpful and informative, making the whole process very easy. The installers Jimmy & Matt kept us fully informed throughout the process and did a fantastic job. Would highly recommend Solaire Connect to anyone considering installation of a Solar System. Show additional information

fast, efficient sevice

2 weeks from quote to go, still waiting to see the results Show additional information

Easy stress free from go to whoa

Happy with All aspects of the process from initial meeting to quotes and insulation.. The price and quality of system were excellent.. very happy Show additional information

Quality system, install and sales person

The sales rep did not bag the other companies but simply stated why his product and service was better.
The rep took the time to come to site which I think is a convenient excused during the Covid pandemic not to.
The install crew despite quite inclement weather persevered on and did a streamlined install and removed my existing system within the quoted price - not extra!!
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Excellent start to finish.

Solaire offered $5500 for REC panels and Fronius inverter; the best price for the best package. The installers were punctual, likeable and very efficient; only took 4hrs and were happy to talk me through the setup, fitted the roof isolator shade covers and setup the Fronius bonus warranty and production. Show additional information

Quick install

Quote process, they added $200 more
Installation was quick, tidy and punctual
Company organised connection
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Problem Free Installation

The proposal and quote process was good. No pressure sales and we discussed the pros and cons of the different systems available. Appeared to be a good price for system we selected . Everything was delivered and installed on time. Had to change the original proposed layout for the panels when the installers checked the dimensions of the roof which affected the exposure of a couple of panels but this was a fairly minor problem with the one and half panels being in shade for an a couple of hours in the morning. The installer discussed this with me before he started giving the reason for the change and the consequence. All round I am very pleased with the system to date. Show additional information

Quality system, quality installation and flexible to deal with

Quoting and follo up was punctual
Installation team was great. Slight delay in commissioning but as I paid full amount after this was no issue for me. Due to my roof structure not being able to support the quoted number of panels I was given the option to change the lesser number of panels to higher wattage ones on the day of the installation. Installation team were great to deal with.
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An Amazing system and good advice

Kevan and his team were amazing from the initial sales enquiries,technical aspects and options considering it was a complicated 2 storey steep pitched, 3 phase home with battery set up. The lead up process was long and technical and always quick with replies and follow up.. Had no hesitation in selecting them and interesting the only ones that wanted to do anything with batteries. Installation was smooth and on time despite my technical aspects that drew it out a bit -no fault of theirs. Grid connection was smooth as a whistle and the Modbus was brilliant from the word go..I now see a complete real time monitoring of my panels, grid usage and battery feed in at any given time. Well done can highly recommend them if you want more than just a basic system. Show additional information

Happy

Everything was organised for us... Nothing to do but just gave it installed. Very fast and organised Show additional information

Good start. We'll see how it goes over the next 20 years

Good customer service. Installations guys were great & easy to deal with and its all worked well so far (but only had the system for a few weeks so far.) Show additional information

Good information service and installation

Sales representative was factual and not pushy. The price for a good quality system was competitive and the installation was on time and looks good. The performance so far is meeting the expected levels plus receiving a daily report on the SMA inverter output. The system is only 2 weeks old so early days yet. Show additional information

Great Experience

Solaire Connect in Joondalup recently installed REC panels and a SMA inverter at my property. The process of arranging an appointment at home was dealt with efficiently at the office. Wayne March, the consultant answered all my questions in-depth and provided additional information at my request. I appreciated all the time and effort he spent with me during the visit and information provided via phone calls and in emails.
The installation was completed by Tim, Ben and Nick and I'd like to thank them for their efficient work and leaving the premises tidy before leaving. Tim also spent time with me registering the SMA inverter online and ensuring everything worked correctly.
Many thanks to everyone at Solaire Connect for a professional job!
Claudio
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Easy to talk to, and efficient installers

Pleasant staff, explained the process well, answered any questions I had and installation was seamless. Show additional information

Well executed project.

The sales quotation was provided in practical and easily understood terminology.
The installation was carried out to meet my own work schedule dates to ensure the system would be up and running prior to an interstate trip, this was agreed between both parties during the quotation phase and achieved on the day with a crew of four technicians and a couple of apprentices to ensure a satisfactory completion.

Customer service was handled by the company without my involvement other that provide basic details of my account etc. the new meter was installed a week prior to the main installation by the energy supplier.
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Great service

The whole process was very quick and efficient. Kevan was very professional and easy to communicate with. Everything was organised for me and the system was installed at a reasonable price with no issues. Other companies I had quotes from asked for a few hundred extra to remove my old pool water heater on the 2nd storey roof. Solaire Connect not only beat their price but even included the removal of my old heater and replaced my TV antenna with one under the roof to prevent it from casting a shadow over the panels. The installation team were also very friendly and completed the job promptly and neatly. I am very happy with the service provided by Solaire Connect and will definitely recommend them. Show additional information
Initial experience with getting a quote and onsite assessment was positive. Excellent communication via email. Show additional information

Very competent installers. Great office and sales people

The whole process was effiicient and seamless. I didn't have to do anything except pay after installation. Show additional information

Great service

Excellent customer service, very good communication, super easy setup and installation process. Show additional information

Excellent

Very Efficient
Installation on time, tidy polite and punctual
Grid connections where trouble free
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Fantastic company

Kevan from Solair Connect kept me in the loop from start to finish, responding promptly to all my queries both before and after installation. He was personable and willing to negotiate the final cost. The grid connection and meter upgrade was all organised for me making it a very simple process on my part. The installation team were punctual, friendly, efficient and tidy, leaving no mess behind. A minor problem with the Modbus wifi connectivity was rectified the very next day following installation. The monitoring app has been very useful in learning to understand and modify our power usage in the 3 weeks since installation. I was suprised to see that we were generating more than enough power for our needs even on a cloudy day while still exporting to the grid. Very happy with the process and the outcome. Show additional information

Down to earth, factual and no pressure

The quoting process was informative, explaining product and price comparisons with absolutely no pressure.
The installation was punctual and very tidy by polite and friendly tradesmen.
Customer service very helpful.
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Easy to deal with

Easy company to deal with. Quotes were competitive, installation went smoothly and so far there’s been no issues with the system Show additional information

Fantastic service and great savings on our bill!!

I found the process from the start to finish very prompt and professional. Kevin was extremely knowledgeable and always answered my questions very quickly if I emailed him..
The installation guys were great, cleaned up their mess and friendly.
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Comprehensive solution, no fuss installation.

Sales process was timely and accurate, covering all questions. Well priced system for commercial building.
Kept us informed on progress with required approvals.
Punctual and expert installation with no disruption to ongoing workflow of my business.
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All fairly straight foward

The sales person was polite and supplied a system which I thought would best suit my needs and budget. Multiple options were available to choose from.
The installers were very prompt and did a very neat and tidy install. And were happy enough to talk about the system and go more in deep about the install process.
Solaire connect organised everything and so all I had to do was accept the quote and pay the bill once it was installed.
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Beautiful installation

Quoting process was very good. Installation was courteous and efficient. Communication from main office less so. Bill arrived on the day of installation, still waiting for electrical certification and website access. Show additional information

Great Experience!

The salesperson was not aggressive, just stated facts and answered all my questions. Installation was fast-tracked due to a cancellation with another customer, which was much appreciated. Installation crew was very efficient and polite. The system is generating more power (on average) than originally quoted, now just waiting to receive my first bill to see the savings. Show additional information

Good design and quality install

I am very happy with the install.
My house is near established trees and so shade is an issue. Solaire connect came up with a good design to work around this.

I am very happy with the outcome.

The installers were really good too. Careful and good at their jobs.
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