Helioenergy Reviews

Based on 93 ratings Aus Ranking

  • 5 star 33
  • 4 star 55
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Helioenergy, Solar Installers

Gold Partner
Helioenergy is a SolarQuotes Client (what does this mean?)
ABN: 64 141 600 991  ABN active since 21 Jan 2010 | Helioenergy Pty Ltd
ACN: 141 600 991  ACN active since 21 Jan 2010 | Helioenergy Pty Ltd
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 243029C Helioenergy Pty Ltd 

Reviewers report paying: $5,400 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Helioenergy is a Solar Power Installation company based in Rydalmere and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Helioenergy Solar Reviews

Dec 20 Solar Edge inverter/Trina panel Installation

Helioenergy (Shan in particular) made the whole process fuss free and simple for us. He answered all our queries and concerns, took time to come out on site and his team of installers (roofers, electrician etc) worked so efficiently on the day and were punctual and polite. It was nice to deal with the owner rather than a salesperson. They organised grid connection and provided all the paperwork. We have already recommended Helioenergy to our friends and family.

Only required to gently follow up quotes but well worth the wait.
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All good - very good information on system very efficient installation grid connecti. Show additional information

Good all round

Good price. good system, several quotes to make a decision from, fast install, organised for smart meter connection.
Great to deal with and nothing to do.
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Very Knowledgeable + competitive pricing

Shan from Helio Energy P/L is a very nice fellow to deal with and has a team who work quietly and in a cohesive manner to do a very good quality job.
Small details are not left to chance as the system takes shape through the day.
A very tidy, very polite, nothing is a problem team who know their work and work well together.

I am an electrician/TAFE Teacher and I know what a quality job looks like!
Very impressed with the workmanship.
Pricing is good, could be cheaper elsewhere, maybe? but it is true that you do get what you pay for here.

What price premium do you put on knowledge, ability to perform all day, work as a well co-ordinated team + more??

I am very happy with the overall process from go to woe.
I am not the easiest customer to deal with given my knowledge in this area and my desire to push the limits. Shan (mostly) put up with my painful at times questioning well.

Well done Shan and well done to your team!

I wish them all the best for the future,
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Flexible approachable honest and value for money

Shan is very approachable and provides honest and diligent answers , suggestions.

Seamless installation and billing process
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Great value for money and professional installation

Pretty happy with all the steps from quoting and installation Show additional information

Really nice job

Gave the most detailed quotes with various different options out of all the quotes I received which made it much easier to make decisions on what we wanted. The system was installed well within the time frame quoted and they did a good job. There were a couple of things that needed to be changed after the install and they were promptly fixed. Shan the owner came by after the final fixes and spent time with me going through the details of the system and the supporting app. So far the system is working exactly the way we were expecting. Have not received our first electricity bill yet but we can already see the system has made a dramatic impact on our usage. Show additional information

Good efficient install and quality product so far

Plenty of good info from the three quoters, a good range of products and flexibility. Decided to go with the lowest price for good quality 6.6kW panels and high-end 5kW inverter. Excellent installation, all professional, punctual, good comms, polite and tidy. Grid connections sorted, as was smart meter reporting (I still love checking it through the day!). Very happy with all aspects and the outcome. Show additional information

Fantastic Installer

Communication and quote process was bit slow but the installation was relatively quick. They even worked on Saturday and rearranged my switch board to accommodate room for net meter without any extra charge.
They designed the panels on the roof in such a way that according to my solar analytics the system is performing well above expectations.
Great price and Good customer service all the way and absolutely no sales pressure felt at any stage. They have completed the paperwork and now I am waiting for net meter.
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Great Installer

Shan was excellent. He has a very good understanding of solar and provided a clear explanation of the pros and cons of various systems. He was easy to deal with throughout the whole process, including when we needed to make a minor modification to our installation. Show additional information

Fantastic install, clear & detailed explanations

An efficient and tidy installation by the Helioenergy team. What set Helioenergy apart from the rest was the patient and detailed answers to our questions. Pricing was very competitive as well. Show additional information

Smooth Installation, Excellent Service, Honest Advice, Good Price

Shan was prepared with plenty of questions about what we hoped to achieve from the system and was able to provide honest advice. I had already received a number of quotes prior to engaging with Shan and he was able to offer a competitive price - but what really sealed the deal was his honesty and flexibility with providing what I required.

Shan's team work very hard and get the job done as quickly as possible.

I can recommend Helio Energy without any hesitation.
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10kw SolarEdge w QCell Duo

Came to site to inspect and discuss options before quoting, pricing was the most competitive And many options provided.

Followed through on all promises and the installation went smoothly

Very happy with them and the product
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As expected

The salesman is an engineer, I like his approach. A lot of of detail explanation. Show additional information

Great Price for a great system

My house is an inner city terrace house. It is quite high and although it was a problem Shan found the solution without extra cost. The system was better than we thought we could get for the money and we eventually got more power than we need to accomodate for future expansion. We don't have air conditioning at the moment but will probably get it later on so that was great.
His guys were very profesional and did the job quickly and efficiently.
He had the best price / quality combination in my opinion.
Shan is a very good comunicator and is very easy to deal with.
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Very knowledgeable, competent and able to put together a custom system with equipment meeting specific requirements.

All was seamless and rather easy, lots of relevant info supplied and advice provided plus an ability to provide accurate advice. Installation was timely, neat, very clean and no fuss. Show additional information

Honest advice

Honest and quick install. I did not feel like Shan was trying to up-sell me. Show additional information
Clear and good advice from the installer. Punctual and easy to work with. Show additional information
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I now recommend your service to anyone who will listen - and even to those who don’t. Show additional information
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Solar & Battery

The sales/quoting process was a breeze, and the installation was on time, precise and tidy.
And above all, Shan Gao the owner was on hand from start to finish with a follow up call to make sure everything is ok! Our grid connection was arranged after installed and our Meter will be swap over in a couple weeks
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Old customer up-grade solar system to 5Kw

1. Mr Gao is very nice and quote me 2 options (a) Fix 1.9K old system, or(b) fix + up-grade to 5Kw new system;
2. Installation staff are Polite and Tidy, very good service;
I am very happy to get their excellent service again.
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Shan and team were excellent. System fitted, clean and professionally installed.
No question too silly and no rush or pressure. Came out and discussed requirements and options in person. From the other two recommended suppliers got one who wanted to just talk over the phon eand the other just didn't follow up.
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PV made easy

After a few months of research mainly with the SQ site, we worked towards obtaining 4 PV quotes, 2 from SQ, 1 from Council initiative and 1 from a Community preferred supplier. As we live in a heritage house in a heritage precinct the Council has an approval process to go through, issue was mainly around "minimal impact" in the heritage precinct which minimised the number of north facing panels visible from the street. From the 4 quotes and the Council approval constraints, Shan was the one who consulted / worked with us for a PV solution of 3 PV arrays on 3 roofs with 2 strings and taking into consideration the tree shading issues.

Provided the deposit, within the week installation underway and done in 2.5 days and was very neat and tidy, no rubbish left on site. I asked a few question of the installers and received very good answers and demonstration of how stuff worked and this was from the apprentice electrician.

Shan just makes it easy for you, answers your often PV misunderstanding questions and provided technical guidance so you can understand. Final quote, invoicing, payment and grid connection / meter exchange all easy.
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Excellent customer service from start to finish

Went through the 3-quotes process and ended up with 2 excellent solutions proposed by 2 well recommended providers.

Have 3 phase power and a large flat roof space but significant shading from a gum tree during winter so needed some form of panel optimisation. Ended up having a choice between SolarEdge single phase inverter and Enphase microinverters with both solutions tied to mid range Tier 1 panels.

Both providers were very attentive, knowledgeble and both had reps come onsite. Shan from HelioEnergy provided more compelling arguments for the microinverter solution. Shan's technical background and patience in explaining the technology and installation process was most welcome.

Ended up installing 40 QCell Duo G5 panels each fitted with an Enphase IQ 7 microinverter. Individual panel monitoring plus household consumption is provided via the Enphase Enlighten app. The installation process was trouble free. The HelioEnergy team started and finished on time, were friendly and cleaned up upon completion.

After more than a month, the system is operating very well... The whole family loves monitoring the power flows.

Thanks very much to Shan and the team at HelioEnergy.
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Fast, efficient and hassle free.

Highly recommended Shan Gao and the team did a great job very polite, on time and clean up after the installation,
The system perform as expected.

The price is comparable to 2 other solar quote recommended installer, however Helio system include the 3 phase inverter at no additional cost.

Thanks again Shan and the team for great installation, job well done.
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Top Marks all round

Owner Shan Gao from Helio Energy wqs the last company I made contact with and only 1 of 2 companies out of the 5, I had quotes from, to come out and inspect property. All other quotes to this point had recommended the 6.6kW to 8 kW systems. After discussing with Shan my needs long term,Shan was the only Company to recommend using 10kW systems who also gave me 3 options. I had it mind to take the dearest quote, but after asking Shan which was the better overall system he would install if this was his property,it came in being option 2, which I went ahead with "saving me an additional $2,000".
Installation took 2 full long 12 hour days,Shan's staff were fantastic,hard working and very polite and afterwards have organised change of meters as well. Very professional,patient and answered all my questions with additional information/examples where needed.

I would highly recommend Helio Energy Pty Ltd to anyone.
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Highly recommended

HelioEnergy and Shan made the whole process easy, clear and professional from initial discussion, through quoting and installation to commissioning.

Very satisfied and do not hesitate in recommending.
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Install has taken a while. Waiting for energy supplier to install meter. Helioenergy very helpful and polite. Install very neat. Good communication. Show additional information
Of the three suppliers referred to us, HelioEnergy (Shan Gao) impressed from the outset. Shan called in person and was patient and generous with his time helping us clarify our solar system needs and explaining the technicalities and answering many questions. We needed a large 20-22KW system to supply our 60 Apartment 5 storey building’s Common Area Electricity usage.

The HelioEnergy quote was competitive with the other two quotes we got. The two men doing the installation under Shan's supervision were very good, careful, polite and hardworking - they know their jobs.

One of the other installers sent an overpriced quote and later asked what discount they needed to give to get the business. Others overestimated the ROI and payback period and were very light on technical specifications. Warranties varied greatly and were largely ambiguous. It was not until you read the fine print and pushed for details that you really saw that the loosely claimed warranties came with many caveats.

Our panels are flat mounted on a 2-degree sloped Klip Lok roof. We chose flat rather than angle mounting as this avoids additional wind loading and also gives a longer and flatter output over the day and seasons. It also means that you don’t have to seek council permission for the installation. We also had to make sure that the roof would carry the load of the panels which came to 1700Kg all up. This load required us to obtain a Structural suitability Compliance Certificate before work could start. HelioEnergy was able to provided us with an independent consultant at half the rate of the original consultant used by the builder of our complex.

As Shan and I are both Electrical Engineers, it was a pleasure to be able to discuss the electrical details of our installation with him. He showed no bias in the pros and cons between the various brands of panels and inverters and answered all the questions I raised.

We settled on 72 Jinko Solar JKM310-M60 310W panels, a Fronius 3 phase SYMO 20kW inverter and Solar Analytics Monitoring for our panels, these components being the best value for money taking into account claimed panel and inverter longevity, warranty and output per panel plus extensive monitoring.

We opted not to go with micro-inverters or optimisers as our panels are never shaded during summer from sunrise to sunset and very minimally early morning during winter. I always opt for the simplest system where possible and appropriate - fewer components mean greater reliability.

As I mentioned earlier, we opted to use the Solar Analytics Hub to monitor the panels’ performance and also breakdown of individual panels. This is a much more sophisticated monitoring system than that included in the Fronius itself. Solar Analytics monitor the actual solar insolation in your area and compare that with the output of your Solar System on a daily basis. This is graphically shown on their excellent App together with many other performance criteria apart from cost savings etc etc. It’s uncanny how the performance graph shows exactly to within a few minutes when clouds pass over the panels.

Our Solar Analytics system is connected via 3G mobile to their website. Apart from a Master Account, they also set up an additional read-only account of our system on their website so that all apartment owners can monitor our Solar System in real time. Shan also organised a Lifetime subscription with Solar Analytics for us, an option no other supplier even mentioned or offered in their quotes, and is a big saving long term.

Coming to the Inverter now, the best location for mounting it turned out to be down in our MDF Basement room. This was due to the fact that a 20kW inverter, running at full capacity, and even with a 97.5% efficiency, still puts out around 500W of heat. This meant that we could not mount it inside one of our sealed Electrical Cupboards on the top floor and required us to run the six DC strings all the way to the MDF room. More expensive, but much safer from the point of possibly overheating the Electrical Cupboard (cutting vents in the Cupboard doors is prohibited).

As it turned out, mounting the inverter in the basement MDF room was a good choice even apart from the heat factor. The Inverter, when running at full power, and even well below that, puts out a fair bit of fan noise. Had we mounted it the Electrical Cupboard, it would have been too noisy for the apartments on that floor.

Our MDF basement room has very poor to no mobile reception. Although I was told that the Solar Analytics Hub stores up to 14 days’ worth of data, and can therefore cope with intermittent loss of mobile connection, Shan went the extra mile and came back to reinstall our the 3G antenna in a better location, ensuring that we always have an uninterrupted connection. This makes Live monitoring properly real-time (every 10 seconds) and also means that we get an immediate warning if one or more of our Solar Panels becomes defective.

Installation of our system was carried out in a thoroughly professional manner with Shan keeping a close eye on the job and often doing some of the work himself. He also looked after the application process for our Solar connection to the grid so that we would be credited for our feed-in power.

Admittedly, this is the first and only solar installation I have been involved in, but I was impressed with the quality and timeliness of the work and would recommend his team without hesitation. HelioEnergy have been in business for more than 5 years (this was a must for us as it eliminates most fly-by-nighters) and is big enough and with sufficient resources to handle up 100kW systems, yet small enough to give personalised service. Shan's installers work directly for him, so quality is much better controlled than if the installation is subcontracted.
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First call from an intern was a little underwhelming, but sent a detail quote with many options. Later on, Shan Gao (owner) contacted us, and came to visit the site. Shan was able to answer all my questions on the spot and was willing to do the installation neatly as I required. I went ahead with the installation. Shan Gao and the team came and did a very good installation. They all were very kind to answer questions and explain what they were doing. I am very happy with the installation. One loose connection on one of the string was detected the next day and fixed within 30 mins or so. i also had two optimizer installed on two panels and an overall consumption meter. I am glad i bought a consumption meter as it helps to see production and consumption on the same graph. Overall I would highly recommend Helio Energy. Show additional information
Appreciate Solarquotes for the information and Shan and his awesome team from Helioenergy making what seemed like a risky and unknown investment ( For me ) so understandable. The Helio team were professional,polite and craftsmen like in their execution and watching the numbers come off the system every day makes the decision to take the plunge with you both very satisfying Show additional information
Shan was very professional. My install was a bit tricky with the placement of the inverter and Shan nailed it. It turns out one of my work colleagues also used Shan and he, liked me thought his team was professional and knew what they were doing. I have no hesitation recommending Helioenergy! Show additional information
Solar quotes were able to take a lot of the guesswork out of what’s required for a competent solar system
The companies recommended were all very professional
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My many questions were answered promptly and in detail. Clear expectations of the process and timeframes were provided.
I had specific installation requirements and the pros and cons of these requirements were conveyed and addressed.
Shan and his team performed in a thoroughly professional manner to provide a solar installation we can be proud of.
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The system is not installed yet but will be over the next couple of weeks which will give us a much better indication of the system and overall experience. Show additional information
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I would highly recommend Helio energy to anyone. Show additional information
I would recommend Helioenergy's Shan Gao and his team to anyone contemplating solar without hesitation. Show additional information
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Amazing from start to finish, knowledgeable, no BS, fast and efficient, quality job first and foremost. Show additional information
Insalation date October 2018.
His installers were great, hard working and tidy.
Had problems with alinta energy getting the meters changed over however Shan Gao was great at getting that sorted out.
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