Your Green Planet Reviews
4.7
Leave a review Based on 46 ratings Aus Ranking
- 5 star 30
- 4 star 13
- 3 star 2
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.70
- System Quality 4.65
- Customer Service 4.70
- Installation 4.70
Timeline
Reviewer supplied photos:
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Your Green Planet is a proudly Australian owned business dealing in solar energy. We provide excellent service is energy efficient technology. We attempt to keep a constant eye at the market, looking for the latest innovations in the field and choose the best among the products. We proud ourselves in providing the high quality and energy efficient solutions for residential and commercial clients across Australia.
Our dedicated team is always ready to cater to all the queries of the potential clients with their excellent service. They offer the best advice and the best solutions to the customers’ needs. We also provide no-interest repayment plans with Humm, Brighte, Open Pay & GEM Visa.
Your Green Planet was founded in 2010 and has achieved meteoric heights in growth since then due to our team’s sheer dedication and quality of work. Your Green Planet is Northern Territory’s leading Solar Retailer for 2017 & 2018. Our customer base that has grown mostly by referrals of existing customers speaks volumes about our customer service.
Your Green Planet has a strong presence with offices in Darwin, Melbourne and Sydney.
Your Green Planet Solar Reviews
Excellent service, happy customer
Very happy with quote, installation and services delivered. The personnel were polite and happy to answer questions as well as assist with setting up the web monitoring system. Show additional informationSimple and effective
Every thing from the start to finish was explained intelligently and in simple terms.All the trademan turned up at the right time and did a professional job on the hottest day of the year with no complaints.After completion the follow up from customer service was excellent. I couldn’t be happier hopefully there will be no more electric bills Show additional informationGood morning Sunshine
Explained everything clearly, came back to clarify and answer my questions. Installation very good, on time, no problems. Good customer, organised connection to the grid. Show additional informationBest Quality system
The complete experience of sales and installation was fantastic. Very professional ,polite and explained everything clearly. They were punctual and after service brilliant.Cleaned my property afterwards.Could recommend them to anybody for solar.
The installers go over and above expectations. Show additional information
Happy with installation, solar panels, inverters, electricians
Amazing & quick service ; pleased with everything.No payment untill everything is installed that make me sign up. Show additional informationFantastic Service & Product
They dealt with Jacana Energy and Power&Water my behalf, so I didn’t need to do anything. Best part no upfront aswell. I was well explained by Ram, like no hidden cost as I have been explained everything in detail. Final words they also got ride of the asbestos board behind the meter aswell. Very much appreciated services. Show additional informationOutstanding service
Ram is absolutely amazing, I asked what’s the catch. The swift response and tidy install was complete within 7 days! Definitely the only people to work with regarding your solar Show additional information
A salesperson came to inspect and quote next day after I contacted them. They followed up after the quote, and answered any questions I hadn’t thought of at the time of inspection. When I finally decided to go ahead with the purchase, installation was complete within 2 weeks. Panels look great, and have been producing the output I expected. System is 6.6kW, 22 x Jinko panels, and a Fronius 5kW string inverter. Price was the best offered for same or similar components.
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Overall happy
Installed very quickly within 8 hours.Clean & very tidy install.
Can’t connect my wifi on installation day, i have to buy wifi booster which costed me $120 extra .
6.5 kw system is working perfectly fine.
Reason for 4 star on customer service:-
Left message on your answering machine no one called back and i have to call you guys next day again.
Thanks guys!! Show additional information
Fantastic Installation
Very happy with the results, as we have dealt people in the past & your green planet turned around to be the best out of rest. Very satisfied with my solar. Thanks a lot Ram. Show additional informationQuick and simple
Was very easy and explained well by Ram. Will recommend to anybody anyone after solar. Thanks again your green planet Show additional informationValue for Money
Good service, generally very happy with the way panels been installed. Delivered on time. Over all satisfied with everything from start to finish. Show additional informationReliable and experienced installers
Great quoting system, heaps of different range of options to choose from. Made a site visit & answered my all questions. They installed within 2 weeks. Installation process was flawless. Great app working shows what we are producing throughout the day. Bills from $1800/qtr to $149 quarter. Amazed with results. They deserve a nice review. Show additional informationVery good communication
We installed a solar with your green planetWe went through Denis
His communication was excellent
Everything he promises has done in very appropriate time
He is very helpful and best price in town
Highly recommended Show additional information
Awesome Installer! Good product recommendation.
We decided to go with Your Green Planet because they were the only company who actually showed up on our door to discuss prior to signing the contract. Other companies we contacted only sent us emails, but they offered onsite free consultation. They did not force us to buy and answered to all the queries we had. They went in detailed discussion about various products and warranties. Not just the service prior to signing the contract, the sales rep also attended after the installation for a follow up and show us the monitoring app, etc. The installation team were excellent boys. Show additional informationGreat quality and service
Extremely satisfied, great service and quality. Saved me dollars thanks for quick installation Show additional informationGreat customer service!
After a lot of searching for a quality solar system, we went with Your Green Planet! Great quality, great price, fast clean installation, extremely happy and satisfied!Received our first bill last week, from $700 quarterly bill to $136 in credit. Can’t be happier. They delivered what was promised! Show additional information
SPOT ON
We have no complaints about the product at all , everything seems good so far .The installation was efficient and friendly.Electricians arrived on time, friendly staff, got the job done quickly,Highly recommended as top quality gear. Show additional informationExcellent work
Fantastic work, Ram was very helpful for us as in a family to decide to choose what system was best for us for both my properties earlier & just called him to do the for the third one. Very very efficient, always on time. Overall job well done. Thumbs up to YOUR GREEN PLANET team for helping people like me to part sustainable future for coming generations. Thanks heaps. Show additional informationGood Value , Great install .
Your Green Planet staff was very helpful, I would say best customer service ever. We had to postpone our installation twice for few weeks due to other maintenance work which was going in roof, but Green Planet was very patient and they quite easily understood our situation. On the day of installation they were very quick,connected our phone to solar , clean up all cardboards everything. We would certainly recommend them. Show additional informationTIDY INSTALL
Got four quotes. All four was dearer than this company. They did tidy job. All panels installed on north facing roof on shed. Finished in almost 9 hours. I would surely recommend them. Show additional informationPrompt service
Sales/quoting was great, no mucking around straight to the point. Installation and hook up was very professional. All done within a week of signing the paperwork. Highly recommended. Show additional informationHighly Recommended Company
Couldn’t be happier with the service. Sale staff team , office team and installation team very professional and communication was excellent. My all queries & questions was answered. On average Saved $ 600 on my bills every quarter Great results and amazing service will have me recommending this company for years to come Show additional informationExcellent service and product
From my initial request for information to getting a quote and then installation I cannot fault Your Green Planet. Excellent company which I would definitely recommend. Special thanks to Dennis and the team of installers. Show additional informationFantastic installation
Very impressive price was good and processing for installation on Time no long waiting time. Highly recommend your green planet. Show additional informationGreat Team & Quality Work!
We must recommend you to everyone! From the second we put an enquiry on Facebook and till the time we got our system installed, it was just SPOT on with everything. Quotation was comparatively $400 cheaper than other company on the same products. (canadian+Sungrow). They got us hooked up to isolar cloud app so we can monitor. Sales rep was very informative. For us, it was 101/100. Show additional information100% Satisfaction
Great work by Denis and his team! The ongoing support as and when required has been exemplary! Hugely recommend this company! Show additional informationExcellent job
They doing the good job, I am really satisfied with the work. Delivered as promised. Thanks heap guys, keep up the good work. Show additional information100% Happy
I found Green Planet through friend & their quote was punctual and very detailed. Steve my partner is a roofist & he was very impressed with Green planet team and efforts they put to complete installation.The installation was completed in 7 hours with power & water changing smart meter. Team was more than helpful in setting up the App, so we can monitor our solar output - highly recommended. Show additional informationPoor performance
The 6.5 kw system sold to me by Your Green Planet has underperformed since new. In the dry season the system doesn’t reach over 4kw on a perfect day, build up it reaches 5kw for an hour or two on a perfect day. Staff are excellent at coming up with new excusesSupplier Reply
Dear Robert,Looking at your production for 6.490KW Solar PV System - Your system produced 979.19KWh last month (30 days), which is equal to $254 worth of electricity in one month. ($8.46/daily)
Looking at your production for this month - 20 days so far, your system produced 642.19KW, which is equal to $167 worth of electricity in 20 days ($8.35/daily)
Your Solar system is installed on multiple roofs due to your roof space issue and your system will not perform at 100% capacity throughout the day.
Even after being installed on different roof spaces, it is still performing very good.
Your system on an average produced 32kw/daily last month, I am not sure how else to make you happy.
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Tidy install
Clean, Neat , Tidy Install . Split cell Jinko Panels , Sungrow 3 phase inverter . Total System Size = 13.44 Kilowatt - 320 Watts 42 Panels & 10 Kilowatt 3 phase Sungrow Inverter . Best Part No deposit , Try for 2 weeks then pay for it. Show additional informationGood Service
Green Planet was very good went out of their way to answer all of our questions and gave us all the information we needed to make our decision and guide us system according to our needs. Show additional informationPurchase of my 9.310 kw solar system
I recently got 9.3 kilowatt jinko solar panels fitted with fronius inverter. Good knowledge,Quick turnaround time.LG was far better product but too expensive for my budget. Happy with what i got too Show additional information
Finance easy than Humm otherwise i would have chosen Gem
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Best after Sales service in darwin !
These mobs installed my solar 3 years ago. In wet season we had a direct lightning strike, almost all home appliances blew up with solar inverter. After calling them, Sparkies came within 4 hours to review my claim . Replacement new inverter fitted within 7 days. Solar again working now so these guys really deserve three claps for after sales service. Hardly any company offers same services in outback like they did for me. Show additional information
Top quality hardware at very good prices but they were let down a bit by confusion between parties on the install and the meter change over.
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YGP offered the same products as other suppliers but at a cheaper price. They understood our needs and were quick to respond to our upfront queries. Used ecosparks, a local elect company, and they were relatively quick to install. Too soon to tell about the after installation service.
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Awesome.
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My installation was completed in less than 2 weeks after placing order.
I received my first power bill today which is already 70% less of what we normally pay. I have only 56 days of solar in this billing cycle. Cant wait to have next bill and hopefully I wouldn’t have to pay bill next time. I had Canadian 22 solar panels and fronius inverter installed. Show additional information
I received my first power bill today which is already 70% less of what we normally pay. I have only 56 days of solar in this billing cycle. Cant wait to have next bill and hopefully I wouldn’t have to pay bill next time. I had Canadian 22 solar panels and fronius inverter installed. Show additional information
We bought a bigger system than we intended to get, we paid a lot more than we intended to spend and we got a heck of a lot more than we were expecting.
We chose to go bigger, buy quality that will go the distance and enjoy our retirement without the worry of forever increasing electricity bills.
Our supplier gave us a firm price quote and stuck with it despite having to include many unforeseen upgrades that were required.They were also very helpful in explaining how much savings,how solar pay itself off & FIT tariff.
Include this supplier in your 'get a quote from' list, and tell them Rob & Gina told you to. Show additional information
We chose to go bigger, buy quality that will go the distance and enjoy our retirement without the worry of forever increasing electricity bills.
Our supplier gave us a firm price quote and stuck with it despite having to include many unforeseen upgrades that were required.They were also very helpful in explaining how much savings,how solar pay itself off & FIT tariff.
Include this supplier in your 'get a quote from' list, and tell them Rob & Gina told you to. Show additional information
From start to finish getting Solar from Your Green Planet was very easy.
We rang and spoke to a consultant called Dennis, he was extremely helpful and patience answering all our questions on the phone as we were fairly new to looking into getting solar for our home. We even asked if we could go directly into there darwin office in winnellie to speak to Dennis personally. This request was quickly granted and a meeting was set up. At the meeting Dennis and a supervisor explained in great detail and showed us the benefits of getting solar for our home and the difference between the solar systems and the solar panels. We were there for about 2.5 hours and were not rushed and Dennis patiently explained everything. We were explained that they do all the checks for our system and make sure it is working and if it was not would come out to fix it for free. We decided to go a get solar with Your Green Planet. Completing the necessary documentation was made very easy with Dennis guidance. On installation day its easy and installed in no time, the installers even cleaned up afterwards and explained everything to us.
We were contacted by Dennis after installation to make sure everything was going great and if we had any questions about our new solar system.
All in all an excellent company, a very informative consultant dennis and the follow up and communication has been fantastic.
We are very happy with our solar system.
If your thinking of getting solar take a look at Your Green planet Darwin based company and ask for their consultant Dennis. Show additional information
We rang and spoke to a consultant called Dennis, he was extremely helpful and patience answering all our questions on the phone as we were fairly new to looking into getting solar for our home. We even asked if we could go directly into there darwin office in winnellie to speak to Dennis personally. This request was quickly granted and a meeting was set up. At the meeting Dennis and a supervisor explained in great detail and showed us the benefits of getting solar for our home and the difference between the solar systems and the solar panels. We were there for about 2.5 hours and were not rushed and Dennis patiently explained everything. We were explained that they do all the checks for our system and make sure it is working and if it was not would come out to fix it for free. We decided to go a get solar with Your Green Planet. Completing the necessary documentation was made very easy with Dennis guidance. On installation day its easy and installed in no time, the installers even cleaned up afterwards and explained everything to us.
We were contacted by Dennis after installation to make sure everything was going great and if we had any questions about our new solar system.
All in all an excellent company, a very informative consultant dennis and the follow up and communication has been fantastic.
We are very happy with our solar system.
If your thinking of getting solar take a look at Your Green planet Darwin based company and ask for their consultant Dennis. Show additional information
No deposit & interest free finance through Brighte given quick timeframes for each step and everything happened on the dates it was supposed to. Dennis was great to deal with, as were the installation team, Matt and his guys, whom arrived on time, were very polite, performed their work in a professional manner, and left my property the way they found it. Couldn't fault these guys and am happy to recommend them.
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Highly recommended from start to finish. Excellent pre sales communications and the installation was seamless. I’m confident of the after sales service being of the same quality.
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I love how awesome Your Green planet from sales service staff to after installation phone call.Really amazed with service i got when i live in bees creek 52km from Darwin city. Danny came to my home four times to help me clear my questions. Whole turnover time from signing up to installation 12 days including power & water meter change. Everything is completed and have referred this company to few of my work mates as well. If anyone any questions you can email me at [email protected] I sussed out 7 solar companies in Darwin & Your Green Planet amazed me with their best price and quality system. Now waiting for my first lower bill with solar.
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Great work from the boys at SEM Darwin, done a fantastic job with my installation. The whole process only took two weeks from my first phone call to Your Green Planet to the day the boys at SEM Darwin completed the system up and running.
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