Solahart Reviews
4.0
Leave a review Based on 191 ratings Aus Ranking
- 5 star 27
- 4 star 118
- 3 star 27
- 2 star 14
- 1 star 5
Average Customer Review
- Value 3.86
- System Quality 4.14
- Customer Service 4.03
- Installation 4.14
Timeline
Reviewer supplied photos:
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Solahart lays claim to being one of Australia's leading manufacturers of solar hot water systems, as it provides energy efficient solutions to more than a million households across in excess of 80 countries.
The company dates back as far as 1901, although its solar hot water operations began in 1953. By the mid-1960s, Solahart had developed systems that would function in a variety of different Australian climates.
In the present day, Solahart designs and manufactures the majority of its solar hot water heaters and components in Australia. Comprehensive warranties are offered to customers so they can rest assured their systems will function in the long term.
Solahart Solar Reviews
Solahart pv installation
Salesman turned up a couple of times.Installation was fine and any questions I had were answered. They cleared up afterwards.
5 minutes late to arrive and they were contractors.
Install was 2 days ago on Friday so I'm looking forward to the next step. Show additional information
Solarhart Melboune West used cowboys
Blew off two appointments and attended site three times. 1st time they didnt have enough rails to attach pannels to the roof. 2nd time they ran out of cable. 3rd time they said it was good to go. Inspection failed the job due to non compliance and disconnected the system so my house didnt burn down. New crew had to come in and re-install the system. This all took 5 months. Show additional informationFlawless Installation
The quotes and interaction with SolaHart Port Macquarie, Apex Solar, Future Energy Company and Solaxs was very positive and Apex Solar and FEC were particularly impressive. All quotes were provided in a timely manner. The differentiator was that SolaHart provided specific advice about seeking the best retail electricity plan to match our circumstances. We went with the Origin Solar Boost Plan with a FiT of 18.0 cents per kWh.Our installation started at 7:30am and was completed by 4:00pm on the same day, with everything working as it should and the mess cleaned up. All workers were punctual, polite and diligent. The work was tidy and we were very happy with the standard of the installation. The panels and inverter have worked flawlessly since installation.
SolaHart Port Macquarie's customers service is excellent. Rod, David and Tahney have been proactive throughout and have followed up to ensure the system was working correctly and to ensure our expectations had been met. Show additional information
Nothing but issues that are costing me money but know 1 on there end seems to care I'm fed up, ill be going to to Ombudsman soon if not resolved
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Good installation.
Prompt installation, very neat and tidy job. They cleaned up afterwards. Sale follow up could have been better. Show additional informationQuality Product disappointing service once installed
Quality product but disappointing service through installation and connectionFelt like they got sale and wiped their hands. Show additional information
Thanks for your help. Some of the information that helped me through the Solar PV experience was obtained from your site or links from your site.
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Another company came to house and I never heard back from them with a quote. Solarhart offered 60 months interest free.
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quick installation
1. the sales quote was very easy for us to understand.2. The installation was completed in one day. There was no rubbish for us to clean up.
3. The grid was connected at the end of the day Show additional information
Quality product
3kw system with 5kw invertor so we have the option to add more panels. Show additional information
Solahart was the only company which came to our house, everything was explained to our satisfaction. Five Star Power Mackay, I only can highly recommend them for their professional service.
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They actually came out to look at roof (NOT JUST A QUOTE OVER THE PHONE) and also took old solar panels down free of charge where as another company had quoted 1000.00 to do that.
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My hot water solar system floods my downstairs living area as overheats and sprays out hundreds of litres of steaming hot water until it empties itself - originally the tradesmen left me a bucket for the 'overflow' - I could of filled a swimming pool by now!!! had it installed six months ago and just got my water bill - it is double. Was told to 'run the house taps to alleviate the pressure' - no-one has come to look at the problem so I filmed it on my phone and sent them the USB of the footage - they still continue to act like they don't know me and hope I disappear. Just completing an unsafe product report to the office of fair trading - this nightmare cost me $5000 - and has cost me money instead of saving money as the product and company boasts - will never recommend them to anyone - EVER so rude and non existent customer service
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System installed on time and no problems. The power being generated is more than we were estimated. They are not the cheapest but quality and service very good.
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The installation itself went great. However their customer service is truly terrible. I would have to make a minimum of at least 3 phone calls for each issue I needed to raise before I got a response. They would promise to get back within a time period and never follow up. If you have deadlines or time pressure then I would no recommend using SolarHart.
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The boys arrived on time and after a small hiccup, they did a great job and super clean. Big thanks to Todd who really sold me the system.... very passionate about the product! Although it wasn’t the cheapest,
I had had a Solahart before for over 20 years with no problem so it was obvious I would choose the same. Especially it being Australian made too!!
I did promise I’d hunt him down if it didn’t work right ( joking) but I don’t envision any problems. Show additional information
I had had a Solahart before for over 20 years with no problem so it was obvious I would choose the same. Especially it being Australian made too!!
I did promise I’d hunt him down if it didn’t work right ( joking) but I don’t envision any problems. Show additional information
Thank you very much, the information on the website was very helpful. Quotes were great most of them. The Finance company that works with Solarhart is very easy to deal with and the deal is very competitive.
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Solarquotes were only able to organise two quotations and I thought I would get a third from the local Solahart installer. The Solahart installer was the only one who came to the house and discussed our requirements in detail. May have paid just a little over the other two but it's difficult to know if you're comparing apples with apples. Happy with the system we have so far. Thanks for your help and info.
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I have been stuck in months of limbo with Solahart partially completing an installation.
I paid them a deposit in March but then found I had to change the meter to a digital smart meter so I arranged that (took 2 months to get that sorted).
They then came to install the system in mid July but it was raining on that day so they installed the Inverter only.
They have delayed completing the installation as they said it was too dangerous as there was some moss on the roof so we had to wait til it was dry.
In August, I contacted them again saying it was dry from mid morning and then again in early September when it was completely dry.
They still have not gotten back to me to complete the installation. There has been weeks of sunshine in Sydney and only recently has there been rain so the delay has been incredibly frustrating and they still cannot get back to me on when they will have the installation done by.
Do not recommend. Show additional information
I paid them a deposit in March but then found I had to change the meter to a digital smart meter so I arranged that (took 2 months to get that sorted).
They then came to install the system in mid July but it was raining on that day so they installed the Inverter only.
They have delayed completing the installation as they said it was too dangerous as there was some moss on the roof so we had to wait til it was dry.
In August, I contacted them again saying it was dry from mid morning and then again in early September when it was completely dry.
They still have not gotten back to me to complete the installation. There has been weeks of sunshine in Sydney and only recently has there been rain so the delay has been incredibly frustrating and they still cannot get back to me on when they will have the installation done by.
Do not recommend. Show additional information
Also installing solar hot water
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I would recommed solarhart as I felt at easy with them.
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Went with them as was told would be installed with in a month only to be waiting 6 months for installation. In the end no ETA cancelled the order cost me $99 to set up account and lost out not impressed and would go elsewhere in future.
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Only just had the system installed however service has been excellent so far, salesman very friendly and knowledgeable about the product. Installers were professional and cleaned up afterwards.
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3 months after the installation work was done I have multiple issues that seem too hard to fix or they don't want to fix and I'm still waiting on the $200 gift voucher that was promised when I signed up to install the new system. Now going to Consumer Affairs and if I don't get my issues resolved I'll be taking them to the Consumer claims tribunal.
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In home quote with well trained salesperson who was able to answer all questions asked. System supplied consisted of 22 x 290w REC twin peak panels with otimisers and Solaredge HD inverter. I wanted a system that would deliver as much as possible and this system met my needs.
The installation was quick with well trainer installers. Show additional information
The installation was quick with well trainer installers. Show additional information
Hi Finn
Many thanks for the assistance and your website had great information. We ended up choosing the local Solarhart installer as we recently had HW installed by then which was a very nice install. They offered us a decent price on an install that should be next week.
We elected to go with a smaller quantity of panels but spend a little more on an inverter capable of more panels and a battery at a later date.
We will definitely look at your site again when we feel an upgrade is feasible. Show additional information
Many thanks for the assistance and your website had great information. We ended up choosing the local Solarhart installer as we recently had HW installed by then which was a very nice install. They offered us a decent price on an install that should be next week.
We elected to go with a smaller quantity of panels but spend a little more on an inverter capable of more panels and a battery at a later date.
We will definitely look at your site again when we feel an upgrade is feasible. Show additional information