Solahart Reviews
4.1
Leave a review Based on 151 reviews
- 5 star 21
- 4 star 97
- 3 star 19
- 2 star 11
- 1 star 3
Average Customer Review
- Value 3.89
- System Quality 4.21
- Customer Service 4.10
- Installation 4.19
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About Solahart, Solar Installers
Solahart lays claim to being one of Australia's leading manufacturers of solar hot water systems, as it provides energy efficient solutions to more than a million households across in excess of 80 countries.
The company dates back as far as 1901, although its solar hot water operations began in 1953. By the mid-1960s, Solahart had developed systems that would function in a variety of different Australian climates.
In the present day, Solahart designs and manufactures the majority of its solar hot water heaters and components in Australia. Comprehensive warranties are offered to customers so they can rest assured their systems will function in the long term.
Solahart Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Went with them as was told would be installed with in a month only to be waiting 6 months for installation. In the end no ETA cancelled the order cost me $99 to set up account and lost out not impressed and would go elsewhere in future.
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Only just had the system installed however service has been excellent so far, salesman very friendly and knowledgeable about the product. Installers were professional and cleaned up afterwards.
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3 months after the installation work was done I have multiple issues that seem too hard to fix or they don't want to fix and I'm still waiting on the $200 gift voucher that was promised when I signed up to install the new system. Now going to Consumer Affairs and if I don't get my issues resolved I'll be taking them to the Consumer claims tribunal.
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In home quote with well trained salesperson who was able to answer all questions asked. System supplied consisted of 22 x 290w REC twin peak panels with otimisers and Solaredge HD inverter. I wanted a system that would deliver as much as possible and this system met my needs.
The installation was quick with well trainer installers. Show additional information
The installation was quick with well trainer installers. Show additional information
Solahart Rockhampton is a joke. I paid for the optimised system to be installed they installed the lesser value system after trying to tell me i hadn't paid for the optimised system yet my quotes stated otherwise. They came out and fixed it, installing the correct system but now i am being stuffed around for weeks for the app to be setup to monitor my system. This business is an absolute joke with the worst customer service i have ever had to deal with. WISH I HAD NEVER GONE HERE BE WARNED.
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This price includes the Powerwall 2 TESLA Battery with the Solar Edge Inverter both with 12 years warranty
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Installed six years ago, replaced expensive thermostat (for the second time on 8 Dec, first time was just still under warranty, this time not) and don't have hot water AGAIN today. Three call outs and current problem not fixed ... in fact told phone call first thing this a.m would be returned, and still waiting. A FIVE YEAR warranty is insufficient when this kind of investment is made in VITAL home utility. About to have system torn out and replaced with tried and tested hot water system with LONG warranty. Went with Solarhart based on reputation...BIG mistake!!!
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Solarhart where the only installer that gave me a quote
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I have had installed 14 x REC 290W twin peaks panels, 14 x Solaredge P300 optimisers and a solarEdge HD wave inverter SE5000H by Solahart Sunshine Coast.
Too early to tell if value for money is anything but average - I’ll try and update this as the bills come.
The Installation and customer service are marked down because of delays in installation (the first I was warned about - the second was when 1 person showed up to do what was obviously a two or three person job), having to get them back first to reinstall a powerpoint removed during the conduit installation and second because they forgot to install the WiFi card in the inverter and not being told that the reporting could take some time to commence (it took about 18 hours). I will say that the follow up on these issues was quick and they seemed to take an interest in remedying their mistakes and the end result was a quality install.
The positives : the system went in where it was best positioned, is of high quality and in the ten days the monitoring has been operation has generated approx 180 kWh- and three of those days have had heavy cloud cover and rain (my worst full day power generation has been 6.54kWh). Show additional information
Too early to tell if value for money is anything but average - I’ll try and update this as the bills come.
The Installation and customer service are marked down because of delays in installation (the first I was warned about - the second was when 1 person showed up to do what was obviously a two or three person job), having to get them back first to reinstall a powerpoint removed during the conduit installation and second because they forgot to install the WiFi card in the inverter and not being told that the reporting could take some time to commence (it took about 18 hours). I will say that the follow up on these issues was quick and they seemed to take an interest in remedying their mistakes and the end result was a quality install.
The positives : the system went in where it was best positioned, is of high quality and in the ten days the monitoring has been operation has generated approx 180 kWh- and three of those days have had heavy cloud cover and rain (my worst full day power generation has been 6.54kWh). Show additional information
Unhelpful, unfriendly, unprofessional after sales service. No Customer service
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Bought a $4000 Solar Hot water Service and it has died after 6 years. Was told by the operator it was probably a small unit in the pump & it was normal ware/tear. Not impressed !!!
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Can’t seem to be able to get this system to work and it’s not my first. System was fine over winter but now the sun is out it’s a huge fail. Only works in the morning and late afternoon, or if I switch off half of the array. Not right.
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At this stage we totally regret going with them...it's been over a month and our system is still not connected! We had to get them back to move one of the panels they put in the wrong place, and when they came to rectify the meter box wiring they forgot to submit the forms to Energex.
Added to this is difficulties with our energy provider, so overall not a good experience. Show additional information
Added to this is difficulties with our energy provider, so overall not a good experience. Show additional information
I had absolutely NO satisfaction using your website, apart from the video explaining things.
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Hi Finn
Many thanks for the assistance and your website had great information. We ended up choosing the local Solarhart installer as we recently had HW installed by then which was a very nice install. They offered us a decent price on an install that should be next week.
We elected to go with a smaller quantity of panels but spend a little more on an inverter capable of more panels and a battery at a later date.
We will definitely look at your site again when we feel an upgrade is feasible. Show additional information
Many thanks for the assistance and your website had great information. We ended up choosing the local Solarhart installer as we recently had HW installed by then which was a very nice install. They offered us a decent price on an install that should be next week.
We elected to go with a smaller quantity of panels but spend a little more on an inverter capable of more panels and a battery at a later date.
We will definitely look at your site again when we feel an upgrade is feasible. Show additional information
Since we have had it installed and paid the bill they have not returned our emails concerning some operational parameters, have become very tired of emailing and calling, very bad after sales service.
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I'm most grateful for your Solar 101 lesson, which guided me in the choice of supplier & product.
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I got the solar hot water & solar panels put on at the same time about 7 years ago. they broke a lot of tiles on the roof which I didn't discover for months after they had finished the job when I got up to put up Christmas lights so there was nothing I could do about it. I had problems with water hammer with the hot water system which took weeks & lots of phone calls to get them to fix it. I phoned them to get my hot water serviced after 5 years & was told they would be there next week. about a month later I rang them because nobody had showed up & they simply had forgot & sent someone around the next day. I rang a month ago to get my solar panels serviced & they said they would call next week. I just rang again today & they said that a technician had rang in the middle of the day to do the job a couple of weeks ago & no one answered, this is after I told them I worked until 3pm, so no one bothered to call again. I told them not to bother coming & I will be looking for some one else to service my equipment from now on.
The customer service in Bundaberg is absolutely disgraceful & Solarhart main office should be looking into what is happening here because it is only hurting their brand name having a franchise with customer service so bad. Show additional information
The customer service in Bundaberg is absolutely disgraceful & Solarhart main office should be looking into what is happening here because it is only hurting their brand name having a franchise with customer service so bad. Show additional information
The franchisee that installed my system has disappeared and the new franchisee for my area refuses to honour their guarantee. I have had to have the rooftop isolation switches replaced at my expense and now the inverter has failed within the warranty period and I cannot get satisfaction from Solahart. I have a complaint pending with NSW Fair Trading.
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Very good experience with Solarhart. The salesperson always responded to my emails promptly before the installation and the questions i had after installation. The initial at home consult was informative, and wasn't pushy at all, and answered all my questions. I had done quite a bit of research on solar before getting quotes (through the blogs on this website, whirlpool forums, and other articles).
The installation itself was very tidy, the installers were efficient and friendly and kept me informed of any issues.
Good quality panels (REC 280watt) and inventor (SMA), although coming with a premium price.
The system has been installed for 2 weeks now, and have not had any real issues so far, and has been performing as expected (comparing to similar systems in my area on pvoutput.org)
My only regret is that i didn't request extra panels to oversize the total system. Show additional information
The installation itself was very tidy, the installers were efficient and friendly and kept me informed of any issues.
Good quality panels (REC 280watt) and inventor (SMA), although coming with a premium price.
The system has been installed for 2 weeks now, and have not had any real issues so far, and has been performing as expected (comparing to similar systems in my area on pvoutput.org)
My only regret is that i didn't request extra panels to oversize the total system. Show additional information
I find most companies have limited knowledge, tries to push their agenda for maximum pricing. Solahart accomodated me, but more importantly, they know what they were talking about.
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We did not receive quotes from all recommended suppliers
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The companies that you sent out were not interested doing the hard work eg measuring up, or even getting on the roof to look, wanting to put panels where there was shade but didn't look or get on the shed roof.
Solarhart were very efficient and they knew what they were doing. They measured up on the day, got on the roof of the house and shed and watched the shade as it was shading the shed roof. They did the hard work on the day. The panels were put up on Friday 30th June 2017 and are payed in full.
I don't know what the quote from one of the companies was, as I told him to go and never set foot on the property again ... I was so unimpressed with him.
The other company sent an email quote without even seeing the property ... I was not at all impressed. Show additional information
Solarhart were very efficient and they knew what they were doing. They measured up on the day, got on the roof of the house and shed and watched the shade as it was shading the shed roof. They did the hard work on the day. The panels were put up on Friday 30th June 2017 and are payed in full.
I don't know what the quote from one of the companies was, as I told him to go and never set foot on the property again ... I was so unimpressed with him.
The other company sent an email quote without even seeing the property ... I was not at all impressed. Show additional information
Solahart still have our business 10 Years after BUT IF they want to continue this relationship they better never repeat the fiasco of failing to turn up for Service that occurred earlier this year. Good Service is required not 95% of time but 100% of time. On the whole Solahart gets well over 95%.
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The supplier you recommended contacted me reasonably quickly with an over the phone quote based on Google Earth image and little else other than our average electricity bill. The Solahart representative came to our home, armed with data from Google Earth, and worked through calculations, including effects of feed in tariffs, to arrive at a recommendation for a system that would start small (2.5kW in panels) but with a 5kW inverter that will allow expansion later. It was the level of information and discussion that sold us.
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You had no-one "in our area" for quotes, when I found at least 3 companies that service the whole of Queensland.
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Tim from Soltek Eneregy was very helpful with information and explaining systems. He was very patient and knowledgeable about the product and was very accommodating with my enquiries.
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I spent a lot of time researching before buying and the things I found were amazing. Some of the cheap suppliers were really dodgy and their product even dodgier. My advise to purchasers is do your homework. The cheapest is not really the best way to go as you will be left in the lurch if the product fails or does not come up to expectations. I have gone with a well known company (Solar Hart) who was certainly not the cheapest (actually the 3.7kw price cost me more than 5kw prices quoted from the "cheapies") but I believe will be in the long run the best option for my needs. DO YOUR HOMEWORK.....Research,Research,Research.
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We had solar at our other house and had to have it at the new place
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Cheaper is not always the best, you only get what you pay for in the end,
I chose Solahart over 4 other quotes, because they offered quality and reliable components in their solar power systems. Show additional information
I chose Solahart over 4 other quotes, because they offered quality and reliable components in their solar power systems. Show additional information
The difference in price was very big, but no one could match the experience and the quality of Solarhart. I got to quotas from the people you recommend in my area. One was too intrusive in his questioning and wanted to know every thing from the other. None of them appears to be proffessional in their approach.
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