HOTT Electrics Pty Ltd

HOTT Electrics Pty Ltd Reviews

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4.7

Based on 16 ratings

About

HOTT Electrics established in 2014 is a family business short for Hope & Scott Electrical. 
- We are proud to say we have 500+ 5 Star customer reviews making us the highest rated local solar & electrical company. 
- We are Master Electricians not salesman, you will be dealing with the actual electricians who will be installing your custom solar system, not a sub contractor who is only working for that company for the day. 
- Our No.1 focus is creating happy customers
- We give a lifetime warranty on our works & we truly care about installing your custom quality solar system but also helping you with your electricity tariffs to ensure you’re taking full advantage of your earnings. 
- I personally will be checking in with you after 3 & 12 months to ensure you are happy with your investment & still have app monitoring access etc. 
- We also regularly do giveaways, so you might also be one of our winners!
Our company motto on our vans is “Shockingly Great Service, Best At Watt We Do!”

Reviewers report paying: $9,000 - $14,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

HOTT Electrics Pty Ltd Reviews (16)

Show Most Recent reviews from All time

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.6/5

Installation

4.7/5

Customer Service

  • 5 star 9
  • 4 star 6
  • 3 star 0
  • 2 star 1
  • 1 star 0

View Timeline

Original Review on 11-02-2023:

Average

The whole exercise was average, but a good learning curve Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 3/5
Quality of System: 4/5
Installation: 1/5
Customer Service: 1/5

11 months later we asked Dave: "Are you happy with the performance of your system so far?"

Yes it has, my last 3 monthly bill was only $26.56
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Designed to my wants and needs. Not trying to sell a volume product

James was the only one to visit my home to get my specific wants and needs which I valued highly.

The install was done neatly and needed a second day to finish off the software config on the battery and inverter.

While not the cheapest the brands used and work done were of good quality.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent service from start to finish

The whole experience was outstanding. Clear information, great advice, knew about other requirements including roof tiles and removal of old aerial. Installation guys were excellent and post installation follow up was very useful too.
Panel rating: 5/5
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Fantasic service and honest pricing

Quote process was outstanding. Sales person did some videos to explain the process and costs and provided a number of options. The installation team were prompt and did exactly what they said they would do. And since install 6 months ago, their customer service for minor issues (with monitoring only - no issues with actual solar supply) is perfect. Thanks team.
Panel rating: 5/5
Inverter rating: 5/5
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Great installer

Done everything for me had to change from Origin but due to would of taken longer to get installed
Inverter rating: 4/5
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HOTT Electrics - Great guys to deal with!

Scott and the team at HOTT Electrics did a fantastic job installing my solar. Really nice down to earth guys and easy to deal with in all aspects. James and Scott spent a lot of time with me on the design and quoting, and explained all aspects of the system and the installation clearly. Many other strictly solar companies sent out sales reps that weren't able to answer all my detailed questions on the installation and electrical work that was needed.
Their installation was very neat and tidy, and worked with me to accommodate where I wanted everything mounted and where/how the cabling was to be run throughout the house. Highly recommended.
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Happy Customer

Hott did a great job going through our electricity bill and consumption as well as explainjng the different solar options. The quote received was well detailed and explained. The installation was very well done and looks good. Timely and great customer service overall.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 11-12-2022:

Good Workmanship / Punctual and great afterservice ,so far.

I did the organising the grid connection myself ( I presume that is the smart meter.) Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you so much for your review Jim.
Please keep in mind I will be in touch with you after 3 months and 12 months to check in and help with your tariffs.

We strive to continue to get better for our customers. Is there anything we could have improved on to make your experience even better?
Regards,
Scott

10 months later we asked Jim: "Are you happy with the performance of your system so far?"

G’day Fin, it’s hard to know how the system is compared to another . I’ll know better when the next Electricity bill comes. The system is working fine ,but with the changes in Electricity prices we have to wait and see.
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Excellent local Illawarra and Southern Highlands electrical contractors

Scott and his crew were top notch for three electrical upgrades to put home in the northern suburbs of Wollongong. The on site inspections of our needs and the suggestions made and the quoting process, we’re professional and easy to understand. Their explanations of the benefit of quality solar panels, what to expect from the electric retailers and way to extract maximum benefit were clear and easy to follow. They were the best of our three quotes by a clear margin.
The installation of our solar panels, heat pump hot water system and split system air conditioner were just fine. Minimal disruption, no fuss and clear advice on how to use our new systems to best advantage were clear and very useful. They even moved the passive heating system for our pool, to the other side of the house, so that the solar panels were most effective. Impressive.
They organised our connection to the grid with us and helped us to get a better deal from our supplier. After work service has been good too.
So we are happy campers and would commend Hott Electrics to anyone seeking quality electrical contractors.

Inverter rating: 5/5
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Very confident in choosing Hott Electics to install our Solar Panels

It was great to talk face to face and not a sales rep on the phone, Hott Electrics customer service was professional and informative, their installation team were punctual, polite and tidy, they even replaced an existing broken tile which was extremely appreciated by us. Above all, they are a local company and we feel very confident that should any problems arise in the future we will be able to contact them to have it resolved.
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Totally recommend Hott electrics

Very punctual professional and friendly. Communication was great, installation was on time and staff were happy to answer all questions and didn't rush when explaining the system to me. Would recommend this company to friends and family.
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Great Customer Service & Product

Scott and his team from Hoot have been doing all our electrical instillation on our new house after the handover 5yrs ago. So it was a no brainer to get them to quote on a battery system and extra panels when we decided to finally go down that path. Scott's go to man for solar is Sam, and his customer service and knowledge of such sytems is second to none.
Once we decided on the correct system to buddy up on our current solar and a price was agreed on and the deposit paid we had the team at our place 10 days later.
The culture that Scott has in place with his team is very evident. The boys were there first thing in the morning and by 4pm the job was complete. This also included adding some extra electrical items for outside and the main bathroom.
Unfortunaly through no fault of their own, a software issue meant that they had to return the next day to carry out a Blackout procedure to test the sytem. But apart fromn that it went as smoothly as clockwork. The new battery and extra panels are working perfectly as well as the other items installed. I highly recommend HOOT for all electrical work and solar instillation.
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Great installation with great customer service

HOTT electrics is not just a solar installer, they are master electricians who are knowledgeable and professional. They give you opinions about how to maximize your panel efficiency when designing your system. They also respond to you very quickly if you have any questions. In short, the whole installation process was smooth and pleasant.
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Professionalism, Punctuality, Quality, Responsiveness, Value

Hott electrics installed a 9.3 kW Solar System at my house.
We were very happy with the whole process. They provided various "options and good technical advice. The installation team were very professional and on time.
I would not hesitate to recommend them for a solar installation.

Panel rating: 5/5
Inverter rating: 5/5
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Professionalism, Punctuality, Quality, Responsiveness, Value

Installed my new solar system amongst other electrical work. Solar Experts , very knowledgeable and a great team to work with. Would rather go with a trusted local electrician where my warranty wont disappear a couple years later unlike the 'marketed' solar companies out there. Very fairly prices for all the quality work they have done for me.
Inverter rating: 5/5
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Great service, highly recommend

It's too early to comment about the product but the team seems to know what they are doing which is peace of mind when spending that much money.

Supplier Reply:

Thanks so much for your review Kapila.
Looking forward to keeping in touch about your system and ensuring it’s always producing what it was designed to.
Regards,
Scott
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