Airlec Australia

Airlec Australia Reviews

About

Airlec Australia specialises in the supply and installation of affordable solar power, air conditioning and general electrical services.

The Company provides services to clients in both South East and Western Queensland and is committed to delivering quality products and services and tailoring solutions for customers that are best suited to their needs. 

The Company prides itself on delivering a superior customer experience by offering an excellent standard of workmanship and industry knowledge, quality products and safe working procedures and practices.

Airlec Australia’s Mission statement:

Airlec Australia will provide exceptional solar, air conditioning and electrical solutions for our customers in line with current workplace health and electrical safety standards and regulations.

 

We will strive to continue to build long term and repeat clientele by not only meeting, but exceeding our client’s needs and expectations by providing a prompt and responsive service that values quality and integrity. 

 

Airlec is committed to being ahead of the field by keeping up to date with industry changes, new products and technologies to be able to pass onto our client base.

Reviewers report paying: $5,150 - $6,100 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Airlec Australia Reviews (15)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 12
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Great customer service

Transparent and reasonable, only just recently purchased. Not yet installed.
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Looks good, great service.

Highly recommend if your in the toowoomba area. Service was excellent.
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Team Arlic

Will and his team were a very well oiled team. All members of the group were tradesman like polite and helpful in letting us know about the process. I would be happy to recommend the lads and lady to any body considering solar thanks
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Original Review on 14-11-2020:

wonderful company and a very good job. panels look great

sales and quoting was within our budget

installation definitely polite tidy and punctual

yes grid connection was organised
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Chris: "Are you happy with the performance of your system so far?"

I believe it is. Loving the low power bills
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Good value for money and a friendly & professional team.

Will was very knowledgeable about different options and getting the best value for money.
The installation team were all polite and professional. They left everything looking really neat and tidy and the end results look fantastic on our house.
The office staff were really helpful throughout the whole process and nothing was too much of a hassle for them. Airlec has a great team and I'd definitely recommend them.
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Original Review on 03-11-2020:

Arlec Aust Toowoomba

Outstanding people to work with.
Explained everything and organised everything
The workers were great and very polite
Would not hesitate to recommend them to anyone.
A very good experience all-round
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Bob: "Are you happy with the performance of your system so far?"

Outstanding decision to go solar saving heaps of money and have had no problems whatsoever
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Original Review on 04-09-2020:

Solar Part 1

System purchased, not installed yet, that's several months away, this is a new house build.
Airlec won the day simply by have more options, we went out looking for the "standard 6.6kw system with 5kw inverter" all the other two quotes just gave what we asked for, Airlec, spent the time going thru other options and built a system that should out perform the others by some margin, it's more expensive by about 1/3, but at 9.6kw with 8kw inverter will give better returns, and it still come in under our budget.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Graeme: "Are you happy with the performance of your system so far?"

We have been in house now for 6 weeks, after a very slow build.
Solar system so far is out performing my expectations,and with careful use I can see us having almost no power bills in the future. With the large system we have we can cover our usage during the day even on a cloudy day.
House is fully insulated with double the minimum requirements, so we should have little to no heating requirements in winter, only need to cover the cooling over summer.
Next step would be a battery, once the technology improves a little more.
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A worthwhile endeavour

Will from Airlec was knowledgeable, polite and not pushy re the services he offered. He fully explained the solar systems. Price was right/fair, installation was quick and professional and his young staff were well mannered and hard working. My home was cleaned when they left of all work debris. I would recommend Will and Airlect to anyone who wants competent, professional, friendly service.
Inverter rating: 5/5
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Good decision

Received prompt quotes on two grades of solar panels. They were receptive to our requested changes and installed our 11kW system professionally in one day. Also assisted with getting connected to the grid.
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Great installer

Airlec's service was efficient, starting with the quote process through to installation.
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A Great Experience

Will and his team were very punctual, polite and quick, they were genuinely concerned to ensure that we got the best system for our needs within our budget and kept in the loop throughout the whole design and quote phase, and were the only providers that conducted a site survey before they would quote on our system to ensure there were no "gotchas" or problems that would occur.

The install went very well, they were punctual, and polite and cleaned up as they went, leaving no mess behind post install. The install itself is very neat and professional, they went the extra mile to make sure everything was as it should be. The system was commissioned and grid connected the same day.

Will took the time to explain the operation of the system and followed up to make sure everything was functioning within the design specs and was running without problems.

Highly recommended,
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Great Value and good communication

Really happy with our install. 6.6kw w/ winaiko panels and fronius Inverter.
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Fast, efficient and super-responsive service

We have a tricky build - South facing and lots of trees shading the roof, we wanted quality and had some preferences regarding sourcing panels. We were ready to go with a more expensive option but decided to get the three quotes offered through this platform. Will's was the fourth quote we got and we are so pleased that we explored further!

Will could not have been more professional, he offered us a great balance of new technology (SolarEdge hybrid inverters and a Power Catch device) and quality components (LG panels) for a price that beat his opposition. We both work and were juggling the quotes at night - Will answered a lot of queries after hours which really sped up the process. The install was quick - within a week of the final quote, and the boys were polite, efficient and tidy. We were able to negotiate some tasks e.g. trenching and relocation of existing wiring and Will was later able to trouble shoot for us when it became apparent that we have local power quality issues. Very happy customers!
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It was great to receive such good service nowdays!

I highly recommend Will & his team from Airlec Toowoomba for our solar installation recently. Very approachable, professional, with a high standard of workmanship on all aspects of the job. Definitely a pleasure to deal with this Company.
Panel rating: 5/5
Inverter rating: 5/5
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Was a pleasure to deal with

William, who services the areas west of Toowoomba (and I assume Toowoomba as well) rang me only hours after I asked for the 3 'solarquotes'. Great phone communication, it was friendly, informative and William gave good advise, which checked out when we did research. He visited our property and made sure everything was goo for installation. He checked the transformer across the road from us as well and then contacted Ergon about adding the 6.6kw system to our existing 2 kw system that we were sold by a shark telling us it would be plenty big enough for our needs, about 10 years ago. So we were on the look out for another shark/cowboy and I feel confident to say William from Airlec is not one of these. Unfortunately however, Ergon refused to let us add to the extra solar even though they had replaced the old 5 (kw ?) transformer for the larger 10 (kw ?) since our first solar installation, citing a problem with their technical ability to take the power to the grid. Of course, we would not have been pushing much power to the grid as our kw use per day is larger than what we would produce, but I expect they have an excuse for that. So although I am not happy that we cannot go ahead and install more solar, and Ergon have a monopoly out here, I am extremely happy to recommend Airlec Australia and William in particular to anyone in his area that could use his services. Because they were impressive in every aspect of our dealings. When or if I can put in a battery system, or our situation changes with the supplier, I will definitely call this company for a quote.
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