Airlec Australia

Airlec Australia Reviews

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88% 0%
4.9

Based on 43 ratings

About

Airlec Australia specialises in the supply and installation of affordable solar power, air conditioning and general electrical services.

The Company provides services to clients in both South East and Western Queensland and is committed to delivering quality products and services and tailoring solutions for customers that are best suited to their needs. 

The Company prides itself on delivering a superior customer experience by offering an excellent standard of workmanship and industry knowledge, quality products and safe working procedures and practices.

Airlec Australia’s Mission statement:

Airlec Australia will provide exceptional solar, air conditioning and electrical solutions for our customers in line with current workplace health and electrical safety standards and regulations.

 

We will strive to continue to build long term and repeat clientele by not only meeting, but exceeding our client’s needs and expectations by providing a prompt and responsive service that values quality and integrity. 

 

Airlec is committed to being ahead of the field by keeping up to date with industry changes, new products and technologies to be able to pass onto our client base.

Reviewers report paying: $5,700 - $6,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Airlec Australia Reviews (43)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.9/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 35
  • 4 star 8
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Highly Recommend

Painless and prompt quoting process. Did exactly what they said they would do in the timeframe specified. Planning and communication was excellent up to and on the instal day. Staff was knowledgeable, energetic, polite and the installation was seamless. Everything was taken care of including the grid connection. Certainly recommend this company.
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Solar power

Customer service and workman ship couldn’t fault them.
Would definitely recommend
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Great Team all round

Had a great experience with Will and his team. They did everything they promised in a timely manner. Neat and tidy and cleaned up after. His team kept me informed of everything along the way and were polite and professional.
Panel rating: 5/5
Inverter rating: 5/5
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Couldn't be happier, exceeded expectations

Everything was done efficiently, and with the utmost care. On arriving home, the place was spotlessly clean and tidy after their work.
In the lead up to the job, Will was very approachable and quick to answer my many questions with helpful and experienced advice.
The customer service was wonderful from start to finish.
In every aspect our expectations were exceeded. I highly recommended this fantastic local team.

Panel rating: 5/5
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Fantastic Solar Installation

We recently had the team at Airlec install a solar system on our house and I cannot recommend them highly enough. They were well-priced and took the time to explain system options for our house and roof structure. The installation process was then quick, seamless and I highly recommend them for any electrical needs.
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Great to deal with

Excellent service and I would recommend the team for your solar
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Top of their game

They were near first to contact me and easily the first to be on site for a chat.
Airlec covered all my key questions and listened well while also providing advice.
Very quickly after discussing options I received quotes and projections. All very prompt and very professional.
I received follow ups that were respectful of my time and my preferred process of decision making.
I had questions prior to my final decision and received answers in good time.
Then it just got better. Great office team and install team. Plenty of communication. Professional crew headed up with a lot of experience. They follow a process that is fine tuned to the customer and respectful of the home owner.
To top it off they gave me a premium stubby cooler to congratulate me on my entry into a sustainable future. So I cracked open a Balter and watched the last of the valuable sun rays set over the horizon.

Inverter rating: 5/5
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Fabulous work and workmanship

Airlec’s crew arrived at our home at the appointed time and began working straight away. It was all installed in a day and had it not been for a power outage that occurred in the suburb - some fallen powerline we would have enjoyed solar power right there and then. Thank you so much Airlec! We could not be happier!
Panel rating: 5/5
Inverter rating: 5/5
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Very Professional and great at explaining the system

AIRLEC Australia were very professional to deal with. I was impressed that someone came out to look at the property before giving me a quote. One quoter never laid eyes on the property but came up with a verbal quote using Google Earth.
I also liked that every question I asked was answered. I never felt like they were pushing me. They waited until I had every concern addressed. I had read about solar panels and had some concerns about quality and warranties.
They used good quality solar panels with long warranties. Their quote was actually cheaper than other companies per panel installed.
When I accepted the quote, the work was completed in a single day, they installed the panels, the inverter and organised with the electrical supplier to connect me to the grid.

I would recommend them to my friends and family.

Inverter rating: 5/5
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Thank you so much Finn and Will.

All a most pleasant and easy process. The experience in getting a quote and receiving advice and support has been fantastic. Thank you
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Great install awesome service

Sales and quotation was great
Service and installation was awesome
Airlec took care of everything
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Solar for our new shed

Airlec was a pleasure to deal with for our solar installation. Great advice and punctual service.
Inverter rating: 4/5
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Solar installation

Happy with all aspects of our solar installation. Would not hesitate to recommend this company.
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A stand out in a highly competitive market.

After much research into solar, review of products and discussions with Solar Dealers, I entered discussions with Airlec. They were highly knowledgeable and accommodated my solar needs exactly and with a reasonable and competitive price to match. I highly recommend them.
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Solar & Electrical needs

We highly recommend, Airlec Australia for any solar and electrical needs. Will, Anna and their team do an amazing job, always on time, professional and their quality of work is exceptional.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Positive experience from the start to the finished of the installation process.

After my initial consultation on the site with Will from Airlec I was confident that following his recommendations I would get a solar system which would suit my needs best and that the installation would be done by a competent crew. My subsequent experience has proved that I did not misplace my trust. The solar system was installed as agreed and in a timely manner and is performing well. The people involved in the installation were competent, pleasant to deal with and willing to answer any queries related to the project.
I would advise anybody to consider Airlec first, if they are thinking about installing a solar system in the Toowoomba region. Their customer service and professionalism was exceptional.
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Really knowledgeable installer

Sales quote was very easy to understand.. the crew turned up right on time and were all very friendly and polite and got on with the job very efficiently and tidied everything up afterwards all the paper work was done and the grid connection was done a very pleasant experience thank you
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Super Happy!

I was very happy with Airlec and would highly recommend them to anyone looking for a great solar company.

William was very accommodating during the quoting process and was always ready to answer any of my numerous questions at any time. I am very happy with the quality of the product and very happy with the installation, The guys were very punctual and polite and the installation was very smooth and nothing was a problem.

Overall, super happy!

Inverter rating: 5/5
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Courteous & Punctual Installer

The company manager was very courteous & patient explaining our different installation options, including advantages, disadvantages & costs. He also responded immediately when I contacted him with additional questions Our Solar System was fully installed in one day, only 3 weeks after requesting a quote. The team of 3 installers arrived on time, They were just as courteous as their manager, & installed the system exactly as quoted. They left our premises in a tidy state & organised the grid connection within the following 2 days. A big plus for us is that Airlec Australia is based in our local area, so easily available should we have any future problems. We would not hesitate to recommend this company to our relatives & friends.
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Excellent service and very professional

We installed a rooftop solar system through Airlec. It was a pleasure dealing with the Will, the owner of the business, who was very forthcoming with all the information we needed before making a decision. In the end, it was his professionalism that convinced us to go ahead, in spite of the fact that they were not the cheapest. Also, Will was able to show us the quality of the products he proposed, compared to some of the quotations we received. The installation went smoothly and Will's team were professional and effective. We have exactly what we wanted, and it is all working beautifully. I'd recommend this company to anyone who's considering a rooftop solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Extremely Happy.

The entire process from the onsite quote to the installation was enjoyable, professional and punctual.

The system is running well and the instructions on how to use the app and readout on the inverter was accurate and well explained.

Cannot recommend Airlec highly enough.

Inverter rating: 5/5
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Fantastic service, good communication

Smooth process from quote to actual job, very impressed with their professionalism
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Solar System Installation Excellence

The quote / sales process was very well explained covering all aspects of the system.
All my questions were answered.

The installation was performed to an excellent standard. the crew were punctual, extremely polite and professional.
The area was left in a very clean manner with all waste removed from site.

The crew leader explained how the system would be connected to the grid.

Overall My wife and I were extremely happy with the service provided by AIRLEC
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Exceptional!

The install team was fantastic and Will was very accommodating to my requests and preferences throughout the project. 10/10 very happy!
Panel rating: 5/5
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Great Installer, local business that listen

Very impressed with Airlec. From the initial contact, Airlec were professional, friendly and no pressure. Will came to our home, sat down with us and designed a system to meet our specific requirements. Installation was booked in, and the team arrived promptly the morning of install. There were a couple of minor things to tidy after the install - nothing major at all, and Will had someone there asap to correct this.

I couldn't recommend Airlec more highly for your Solar or general electrical needs.

Inverter rating: 5/5
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Execellent communication and service

Excellent quoting and sales process
Punctual, polite and tidy
Great customer service and organised the grid connection.

Inverter rating: 5/5
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Very professional service and advice

The staff from Airlec Australia were extrememly professional and offered us excellent non-biased advice on the choice of our solar system (including what size, brand and components to purchase.)
The installation was quick and efficient and we were extremely happy with the whole process.

I would highly recommend the SolarQuotes process as well.

Panel rating: 5/5
Inverter rating: 5/5
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Absolutely brilliant family-owned companies - with NO subcontractors. All legit AirLec tradies!

Absolutely impressed by Will and the team. I had a number of quotes from various companies for solar - but Will was just so approachable it made the decision easy. Had a 13.3kw system installed (36 x LG panels, and SolarEdge SE10000H inverter). Installation was excellent - even on a tiled roof (and the poor lads had to battle a few rainy days which made it a stop/start process, but no one can control the weather!).

Will responds very quickly to texts/calls, and he even worked with me after I wanted to tweak the layout a bit beyond the original quote - moving to 3 x MPPT strings rather than the original 2x (as we were new the house and I'd realised I have some winter vs summer early morning shading to deal with).

What most impressed me was the quality of the tradies working here on the day, no subcontractors, all were wearing AirLec shirts and were very friendly to any dumb queries I had. I honestly couldn't recommend them enough if you are in the Toowoomba region - just a great family run business with excellent tradies. They were so good in fact that now I've asked them to do our ducted aircon install.
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Great customer service

Transparent and reasonable, only just recently purchased. Not yet installed.
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Looks good, great service.

Highly recommend if your in the toowoomba area. Service was excellent.
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Team Arlic

Will and his team were a very well oiled team. All members of the group were tradesman like polite and helpful in letting us know about the process. I would be happy to recommend the lads and lady to any body considering solar thanks
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Original Review on 14-11-2020:

wonderful company and a very good job. panels look great

sales and quoting was within our budget

installation definitely polite tidy and punctual

yes grid connection was organised
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Chris: "Are you happy with the performance of your system so far?"

I believe it is. Loving the low power bills
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Good value for money and a friendly & professional team.

Will was very knowledgeable about different options and getting the best value for money.
The installation team were all polite and professional. They left everything looking really neat and tidy and the end results look fantastic on our house.
The office staff were really helpful throughout the whole process and nothing was too much of a hassle for them. Airlec has a great team and I'd definitely recommend them.
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Original Review on 03-11-2020:

Arlec Aust Toowoomba

Outstanding people to work with.
Explained everything and organised everything
The workers were great and very polite
Would not hesitate to recommend them to anyone.
A very good experience all-round
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Bob: "Are you happy with the performance of your system so far?"

Outstanding decision to go solar saving heaps of money and have had no problems whatsoever
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Original Review on 04-09-2020:

Solar Part 1

System purchased, not installed yet, that's several months away, this is a new house build.
Airlec won the day simply by have more options, we went out looking for the "standard 6.6kw system with 5kw inverter" all the other two quotes just gave what we asked for, Airlec, spent the time going thru other options and built a system that should out perform the others by some margin, it's more expensive by about 1/3, but at 9.6kw with 8kw inverter will give better returns, and it still come in under our budget.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Graeme: "Are you happy with the performance of your system so far?"

We have been in house now for 6 weeks, after a very slow build.
Solar system so far is out performing my expectations,and with careful use I can see us having almost no power bills in the future. With the large system we have we can cover our usage during the day even on a cloudy day.
House is fully insulated with double the minimum requirements, so we should have little to no heating requirements in winter, only need to cover the cooling over summer.
Next step would be a battery, once the technology improves a little more.
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A worthwhile endeavour

Will from Airlec was knowledgeable, polite and not pushy re the services he offered. He fully explained the solar systems. Price was right/fair, installation was quick and professional and his young staff were well mannered and hard working. My home was cleaned when they left of all work debris. I would recommend Will and Airlect to anyone who wants competent, professional, friendly service.
Inverter rating: 5/5
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Good decision

Received prompt quotes on two grades of solar panels. They were receptive to our requested changes and installed our 11kW system professionally in one day. Also assisted with getting connected to the grid.
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Great installer

Airlec's service was efficient, starting with the quote process through to installation.
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A Great Experience

Will and his team were very punctual, polite and quick, they were genuinely concerned to ensure that we got the best system for our needs within our budget and kept in the loop throughout the whole design and quote phase, and were the only providers that conducted a site survey before they would quote on our system to ensure there were no "gotchas" or problems that would occur.

The install went very well, they were punctual, and polite and cleaned up as they went, leaving no mess behind post install. The install itself is very neat and professional, they went the extra mile to make sure everything was as it should be. The system was commissioned and grid connected the same day.

Will took the time to explain the operation of the system and followed up to make sure everything was functioning within the design specs and was running without problems.

Highly recommended,
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Great Value and good communication

Really happy with our install. 6.6kw w/ winaiko panels and fronius Inverter.
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Fast, efficient and super-responsive service

We have a tricky build - South facing and lots of trees shading the roof, we wanted quality and had some preferences regarding sourcing panels. We were ready to go with a more expensive option but decided to get the three quotes offered through this platform. Will's was the fourth quote we got and we are so pleased that we explored further!

Will could not have been more professional, he offered us a great balance of new technology (SolarEdge hybrid inverters and a Power Catch device) and quality components (LG panels) for a price that beat his opposition. We both work and were juggling the quotes at night - Will answered a lot of queries after hours which really sped up the process. The install was quick - within a week of the final quote, and the boys were polite, efficient and tidy. We were able to negotiate some tasks e.g. trenching and relocation of existing wiring and Will was later able to trouble shoot for us when it became apparent that we have local power quality issues. Very happy customers!
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It was great to receive such good service nowdays!

I highly recommend Will & his team from Airlec Toowoomba for our solar installation recently. Very approachable, professional, with a high standard of workmanship on all aspects of the job. Definitely a pleasure to deal with this Company.
Panel rating: 5/5
Inverter rating: 5/5
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Was a pleasure to deal with

William, who services the areas west of Toowoomba (and I assume Toowoomba as well) rang me only hours after I asked for the 3 'solarquotes'. Great phone communication, it was friendly, informative and William gave good advise, which checked out when we did research. He visited our property and made sure everything was goo for installation. He checked the transformer across the road from us as well and then contacted Ergon about adding the 6.6kw system to our existing 2 kw system that we were sold by a shark telling us it would be plenty big enough for our needs, about 10 years ago. So we were on the look out for another shark/cowboy and I feel confident to say William from Airlec is not one of these. Unfortunately however, Ergon refused to let us add to the extra solar even though they had replaced the old 5 (kw ?) transformer for the larger 10 (kw ?) since our first solar installation, citing a problem with their technical ability to take the power to the grid. Of course, we would not have been pushing much power to the grid as our kw use per day is larger than what we would produce, but I expect they have an excuse for that. So although I am not happy that we cannot go ahead and install more solar, and Ergon have a monopoly out here, I am extremely happy to recommend Airlec Australia and William in particular to anyone in his area that could use his services. Because they were impressive in every aspect of our dealings. When or if I can put in a battery system, or our situation changes with the supplier, I will definitely call this company for a quote.
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