Sunface Solar

Sunface Solar Reviews

About

Sunface Solar is an Australian owned and operated company that specializes in grid-connected solar electricity and battery storage solutions for residential and commercial customers. As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several Australian states making the top global 10 list for the highest cost of electricity. We are committed to providing innovative and cutting edge solar and storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power. 

We work to educate and empower our customers, whether they be residential or commercial clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini power station and support them in reducing the cost of their electricity bills as well as positively impact the environment. Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. We supply and install high-Quality Solar Photovoltaic high-efficiency solar modules, that is why the biggest benefit that Sunface Solar offers you is “Complete Peace of Mind”. 

Reviewers report paying: $5,480 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sunface Solar Reviews (56)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 38
  • 4 star 16
  • 3 star 1
  • 2 star 0
  • 1 star 1

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Excellent combination

All companies SolarQuotes referred provided excellent customer service. We chose SunFace based on prompt installation of enhanced panels, larger and optimised inverter with remote diagnostics, 20/25 year warranty and competitive pricing. It was a very inviting combination.
Panel rating: 5/5
Inverter rating: 5/5
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Fast fabulous in site quote and fast install turnaround.. didn't have to wait months

The team took care of finance and installation.. very happy customer
Inverter rating: 5/5
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Good price. Sales person followed up but was not intrusive

Sales / quoting process was good. Salesman was not pushy.
Installation was on time, polite, tiday and punctual. Had to re-schedule due to other issues and was never a problem.
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We got there in the end!

The quoting was good , the installation of the system was excellent although there were some issues that required to be worked out.
Customer service ie grid connection after system installation excellent!
Three months into commissioning of the system very pleased.

Inverter rating: 5/5
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Excellent Customer service

The installation of my solar system was good and was on time. I am very pleased with the whole process. Would recommend Sunface to friends and family.
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Original Review on 22-07-2021:

Quality workmanship

The salesman was very knowledgeable of the industry and the latest developments, and did not pressure us to spend more than necessary.
The installers were very experienced and seemed to know exactly what they were doing. They turned up on time, answered all my questions, and took away all the packaging.
It’s only been one day since the panels were installed, so I guess it will take a week or two before our electricity supplier contacts us after the paperwork is submitted by the installer.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Robert: "Are you happy with the performance of your system so far?"

The system has way surpassed our expectations, our last bill was only $80, and the output from the panels nothing short of amazing. A really sound investment.
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Original Review on 29-06-2021:

A good compromise.

We were lucky to get quotes from three different types of installer; an expensive and good system, a cheap one, and the third quote showed us a wide range of equipment and prices from which we were able to juggle the best compromise. Installation followed very soon and was done in one day - efficiently and tidy. Once installed, we had zero follow up until the bill was due to be paid. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 3/5

8 months later we asked John: "Are you happy with the performance of your system so far?"

Yes
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Awesome Installation, great price and excellent service

Sunface Solar provided a great quality system for a competitive price. They customised the installation to suit our property including some last minute changes on the day and the result is a very nice, highly productive installation. 34 panels on tilt up frames, with optimisers, consumption monitoring and hot water timers. We are producing ~ 90kw/h on a good day and couldn't be happier. Thankyou to Imran who provided excellent customer service and Jonathan plus team for the high quality installation & support.
Inverter rating: 5/5
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Good result after long, slow installation

The design and quotation process was well handled by Imran, who listened to what I wanted and designed an appropriate system. The system was very expensive, but that was mainly due to my insistence on Enphase microinverters and a Tesla battery.

The installation was slow, partly because we had an inadequate line in from the road which had to be upgraded before the system could be commissioned and partly because the contracted installer was based 140 kms away which made each trip a big deal. So, even though the line was upgraded 5 days later, it was another month before the system was commissioned - very frustrating watching all those sunny days roll by with an inoperative solar system sitting in the roof.

There were some other minor problems that had to be resolved, with a long delay each time, and the system wasn't completely functioning until 4 months after the initial quote.

Having said that, I have to say also that I am very happy with the result. I have a 10.9 kW system facing east with a tilt of only 14 degrees (because that's the way the roof is) that produces 80 kWh of energy on a sunny day and 40 on a bright overcast day.

Sunface Solar, through Imran, were always available to answer queries and handle complaints and I didn't receive a bill until everything was sorted to my satisfaction.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great Service

I have accepted the quote from Sunface Solar, but the installation is not possible until late January. I have paid a deposit of $720 and signed a contract.
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Disgraceful customer service - installed 3 years ago was never registered with power provider - not received any benefit & still paying it off. Have tried to contact & nothing back - Ombudsman

Customer service is the worst ever experienced - no grid connection & they will not respond to emails or phone calls.

Wry unhappy customer & have made complaint to Ombudsman
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Super happy

We’re super happy with the service we received from Sunface. Imran explained everything thoroughly and answered all the questions we had quickly. He also changed the system design on numerous occasions die to our indecision without fuss. The whole process ran smoothly and quicker and easier than we expected.

The install team(GJ Electrical) were friendly and explained a lot of information throughout the installation and we’re neat and tidy.
So far the system is performing great, even though our weather has been pretty average since the installation.
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Original Review on 17-03-2021:

A mixed bag

My main objective for the installation was to have a back up system in case of grid failure.
Sunface were to install the system but when the installer arrived he explained that the battery system would not do the job. The panels were installed but with a different inverter.
After a back and forth over the cost of the new system without battery backup I contacted Thomas Wolf Energy and they installed a Tesla Powerwall ( within 2 weeks of contact )and also ran some of the solar panel conduit internally in the wall cavity as it was rather unsightly.
So my recommendation in future ( if anyone asks ) would be to buy the system off the installer as the sellers do not necessarily understand a hybrid system and the actual installation .
From all 3 recomendations you gave me they all told me where they could place the components but on the day it was deemed by the installer to be not possible. So once more i think that a integrated seller / installer is the best way to go
Hope this helps
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 3/5

8 months later we asked Pete: "Are you happy with the performance of your system so far?"

yes and no
We have had a number of grid outages since install and with the Tesla , the change over hasn't always been "instantaneous" which caused a few problems with computers and timed devices
But overall it has worked well and the app is very helpful
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Quick and Tidy from quotation to installation and beyond

After a couple emails back and forth Sunface Solar was able to provide me with a detailed easy to understand quote. From us accepting the quote to the system being installed was only 2 weeks! Their installers where very professional and experienced. They had managed to place the inverter exactly where we wanted it in the garage. After installation Sunface Solar has been more then willing to answer any questions we have had. Will definitely be asking them to quote the second system when I eventually finish the shed.
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Effortless process

Imran of Sunface Solar was a pleasure to deal with. He was very knowledgeable about the available options, and took time to explain the advantages of each of them.

The installers communicated regularly about the progress of the installation, which was professionally carried out, and went extremely well.

Imran's customer service was exemplary, making all the necessary arrangements on our behalf, and mading the whole process from start to finish effortless.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent Service

Imran is polite knowledgeable about solar and does not do a hard sell.
The installation went smoothly including moving a TV aerial that was in the way.
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Top Job

Very professional, everything as advertised. All work done on time and any technical matters clearly explain by the reps. Very happy with everything.
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Fantastic system and bloody fantastic service from Imran. 34 panels with optimisers.

Fantastic service, good choice of panels and inverters, very knowledgeable rep. Took the time to look at our power bill and Taylor our system to suit our power use. Explained differences between the panels and inverters and options too, will be looking to add batteries in the future
Panel rating: 5/5
Inverter rating: 5/5
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Very Impressed

The three installers arrived on time at 8am and surprised me when they said they would be finished by 3pm. They worked continuously and only stopped when we gave them a well deserved coffee. The angle of the roof at 37 degrees was no problem. Matt the senior installer had arranged all the communication with Aurora Energy so when they left there was solar excess going to the grid and all we had to do was register for the SolarEdge App. I should add that they tidied up and left no debris around the place for which our dog is thankful. She will test taste new objects.

There was a small error with the App but it was fixed within 48 hours of mentioning it to Imran the salesman. Imran was a non-pushy salesman whose advice to get optimisers on the Trina 370W panels has proved to be correct as we get partial shading around 9am and 3pm.

So far (only installed a week ago) the 6.6kw 18 panel system has been producing just above 5.4kw in the middle of sunny days and around 33kWh over full sun days. For our electricity usage that would save us around $1000 a year off our power bills with the low 6.501c Feed in Tariff from Aurora Energy. Hence a payback of 7 years for the $7500 cost.

Would happily recommend Sunface Solar to do an installation.
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Professional & Courteous

Imran, together with the Installers Sam and Egan were very professional & courteous.
The resultant install went to plan and occurred on time and as quoted
Very pleased with the overall experience
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Excellent Service

The initial idea of installing solar panels seemed nerve racking to us but Imran put our mind at ease and got the whole process running smoothly. Our queries were answered promptly and he catered to our needs efficiently.
The installation guys did a fabulous job. The whole team worked in tandem and got the job completed without any delay. Would highly recommend Solarface !

Panel rating: 5/5
Inverter rating: 5/5
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Excellent install !

My interaction with Sunface Solar was very easy and productive. The quoting process was smooth and they listened to what I asked for, and also made informed suggestions.

The actual install was very smooth and efficient. The quality of the work is exceptional. All matters were discussed and I was informed of the process.

Customer Service has been great, they basically fully organised the connection to the grid. They have been willing to discuss and work through any questions I had in relation to the install and the App usage.

I would happily and confidently recommend Sunface Solar for a quality install.
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Very pleased with the whole process.

Every step was organised well. Prompt with all of our queries.
The installers worked hard all day.
Our connection was immediate as we did not have to change the meter. The installers ran through the system with us.
A follow up was made the next day to ask if we were satisfied with the work.
Very pleased with the whole process.
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Fantastic installer, too easy

The quote process was easy and installation a dream. Installer turned up on time and got the job done quickly and efficiently, even in poor weather! Very helpful and friendly, would recommend.
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Professional service and savings from the minute our service was connected

We highly recommend Sunface Solar.

They are very professional and provided immediate answers ro all our questions. Their communicate was clear and very helpful with making our decision about what system to go with.

The installation was seamless with all the information we needed. We benefited immediately and had a dramatic reduction in our monthly power costs.

We have now had our home and business installed with solar power and are very happy with the savings and the professional services that have been provided.

Panel rating: 5/5
Inverter rating: 5/5
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Great job, very happy customers

Imran had some really great information, when we were discussing what we wanted. I really enjoyed the conversation.

The original installation date got put back a week or two but when the day came they arrived on time, they pulled down the original system and installed the new one. The job looks neat and tidy the system is working great and we couldn’t be happier.
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Original Review on 22-11-2020:

A smooth installation

contacted others for quotes ,ranged from a "ph interview " to "give me a deposit now..."
Surprised that they all seemed reluctant to leave brochures of their products?

We opted for better products and was willing to pay a little extra and found it worth while shopping around for the same products.Time will tell if we have made the right choice in the long run.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 3/5

8 months later we asked L: "Are you happy with the performance of your system so far?"

A hick up in the begining with 2 faulty micro sensors , Very Hard to get them fixed but once they were all is fine .After 12 months of monitoring I'll look at getting a battery to carry us over peak period tariffs.
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Very good customer service

Installation went as planned.

They organised everything as I they promised
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Paul's solar

Installation was good and very quick but have not received any written info on how system operates or how I can monitor if system operating correctly.
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Valuable and quality system

The quote process is very professional, system was installed by certified installer. Happy with the whole process. Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
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Best Experience Ever

I was a little nervous about getting solar on our historic home. I can honestly say this is the most neat unobtrusive install I've ever seen. Being able to get 3 quotes enabled us to form a sound decision about a product we knew nothing about. Imran from Sunface Solar is knowledgeable and accessible for any follow up queries. We are generating more power than expected which is great to see. Overall this has been a great experience and I can highly recommend Solar Quotes and Sunface Solar. PS don't be like us and mock people who monitor their solar production because you will become those people!
Panel rating: 5/5
Inverter rating: 5/5
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Very happy with the attitude and the service that has been supplied

I’m very happy and have been very very happy with the quoting process they were very punctual very neat very tidy they cleaned up after themselves thank you very much..
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend Sunface solar

Great service and a great system, I highly recommend these guys if your thinking of installing a decent system at a decent price.
Inverter rating: 5/5
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Sunface solar installation

Found Imran at Sunface solar easy to work with and installation done on time installers worked tirelessly and done a great job.
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Fantastic customer service

The customer service from quote to the installation has been great. Real happy with our solar system and Sunface team.
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Great Installation and amazing Service

Installation team was very efficient what they did. Whole installation process was quick and easy. I am very pleased with Sunface Team. Highly recommended
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well done effcient and effective installation.

the guys turned up on time and ready to go
variations to original plans were sorted and the installation was smooth.
all cleaned up packed away well before the original estimated time
very professional
all queries and questions answered professionally and politely
grid connection is to be dealt with by tasnetworks
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Fantastic.

Great customer service
Great value
Quick installation
Great over all experience
Do recommend.
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The sales rep explained in detail each type of system as opposed to the other two how appeared to not be interested.

System installed and now waiting for electric company to complete the install. Customer service first rate.
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Professonal instalation

Very happy with the installation .the guys were friendly and very professonal. Am happy to recomend sunface .
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Solar

The installer was a local Electrical company they was Prompt and tidy Done a great job they Organized everything sunface was great to deal with as well new the Product inside and out.
Panel rating: 4/5
Inverter rating: 4/5
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Not the cheapest - but the best overall!

Sales rep was very helpful and informative. Changes were discussed with a satisfactory outcome.
Installers were punctual and tidied up afterwards. Problem was found in the ageing network system but was rectified.
The whole process was done and dusted in a few hours.
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Well done

I was very impressed with Waque he answered all my questions
I was a bit disappointed when someone else followed up
Installation was very well done they were right on time very impressed
When imram came to take me through the final process he was very good
Hopefully I am pleased with the solar panels for a very long time
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Best solar service provider in Tasmania

I have come across Sunface Solar randomly but I had great experience with their team. Team at Sunface had clear idea about different products available and what was best suited for m needs. They were happy to answer my questions and responded to my emails promptly.
They offer best value for money in Tasmania. Sunface used quality products and used efficient and leading installers for me.
I have referred Sunface to may of my friends and I am confident that they are doing a fantastic job.
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Great all round experience

Sales quote was very easy, personal, Imran explained everything clearly & precise. The installation went like clock work very happy. Excellent customer service Imran still willing to talk through any queries. Biggest decision for us was to still keep the panels discreet from the road side, Imran worked this out not only for the aesthetics but for maximum efficiency of the system, being a modern Container home this was so important.....awesome result.
Panel rating: 5/5
Inverter rating: 5/5
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Sales/Installation

The salesman that came to our home was very resourceful, organised and was able to answer all of our enquiries plus made suggestions on which solar panels was best for us.

The 2 man installing our panels were polite and was able to answer any questions that we may have. They were also on time for the job and they also tidy up after themselves..
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Stunning service, great installation what more can I say!

So pleased we went with these guys... just great service.
Inverter rating: 5/5
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Great installer

The whole process was quite smooth and for the most we where very happy
Panel rating: 5/5
Inverter rating: 4/5
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Happy

Good to deal with. From quote to installation. Inverter upgraded free of charge as was also given 2 extra panels in quote. Jonathan who overseen installation and wired the system up has a wealth of knowledge and made sure i qas gwtting the best savings by looking over my power bill pryor to setting it on what tarrif it needed. Highly recommended especially Jonathan for install. Bill has gone from $480 average to $110
Inverter rating: 5/5
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Great & efficient service

Imran from Sunface Solar was very professional , efficient and polite to deal with. Everything went very smoothly and given I am in Sydney and the property in Tasmania I was very concerned as to whether this would be difficult to coordinate- it couldn’t have been easier and I was kept informed throughout the process
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