Forwood Energy Group Pty Ltd Reviews

Based on 29 ratings Aus Ranking

  • 5 star 21
  • 4 star 8
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.93
  • System Quality
    4.86
  • Customer Service
    4.79
  • Installation
    5.00

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About Forwood Energy Group Pty Ltd, Solar Installers

Forwood Energy Group Pty Ltd
Silver Partner
Forwood Energy Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 42 632 009 744  ABN active since 03 Mar 2019 | Forwood Energy Group Pty Ltd
verified
ACN: 632 009 744  ACN active since 03 Mar 2019 | Forwood Energy Group Pty Ltd
verified

Reviewers report paying: $3,500 - $4,400 for depending on hardware choice and installation difficulty ( how is this calculated? )

Forwood Energy Group have 3 years experience in the solar industry, they were previously operating as Forwood Energy.

They are the industry leaders who provide honest and affordable solar solutions for your home or business.
Forwood Energy’s team will provide you with a solar solution to maximise your solar panels in terms of positioning on your roof and optimising your roof space. They will also fully tailor a solution to fit your budget and your needs.

All of their panels and inverters are fully CEC accredited and come with above industry standard warranties.
If you already have panels and an inverter, and you need additional panels feel free to contact Forwood Energy for an upgrade solution.

Forwood Energy Group Pty Ltd Solar Reviews

Excellent service value and products

Forwood Energy truly put the customer first. Quoting process was transparent with clear explanation and justification for the recommended products. All my queries were answered in non technical terms. Prompt and expert installation within the week with all mess removed.

Great customer service, quality products And expert installation can still be delivered for a very competitive price.
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Forwood Energy Group

This company were fantastic to deal with. No sales pressure, just answers to all my questions. Their installers were punctual. The after sales service has been good too. I was encouraged to research each company and panels. The reviews for panels and inverters on SolarQuotes was really helpful too. I would not hesitate to recommend Forwood Energy Group. Show additional information

Very happy with my Solar panels

I was lucky to get my solar panels fitted earlier due to a cancellation. Installation took 4 hours and went without a hitch. The installer was very accommodating. Everything is working perfectly to date. Show additional information

Excellent installation of a system suited to my situation

After considerable research and deliberating over the three quotes organised by Finn & the team I came to the conclusion that the Forwood Energy Group proposal to install a cheaper system, at half the cost of the high end systems being proposed by the other two, was the best option for me.

The low price was initially a big concern but as all the proposed items were on the SolarQuotes recommended list, albeit at the lower end, I felt comfortable about proceeding.

James was very patient with my ongoing enquiries and even organised a conference call with Ben the installer (I was an electrician many years ago) to discuss the technical requirements for the installation of the conduit. Ben was excellent, the installation quick and very neat, made all the more so thanks to his advice and willingness to let me to bring an existing conduit up to current requirements.

The only minor negative was a delay in a response when James was required to take a few days off during the pandemic but apart from that it all went very smoothly.

After the first complete month of operation in June the system exceeded the quoted average daily output.
Overall good service, product and price.
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Finally, I found a professional

After months of research and conversations with 'salespeople,' I finally spoke to James from Forwood Energy. James is happy to chat technical or non-technical and can sift through the information with you so you understand it better. James is definitely not the salesperson so was an easy decision to move forward to buy. Ben, the installer, is equally as professional. Good service, good product, good price... why bother wasting your time on other companies. Show additional information

Excellent service

We have found our experience with Forwood energy very professional to deal with, would highly recommend Show additional information

Well Done FORWOOD ENERGY

When I typed 'Solar panels' into Google I was simply inundated with all sorts of offers. So many that in the end I just sat on my hands and did nothing and time went by. James of Forwood Energy eventually reached out again with helpful information and an educational approach not a "get it now" sales pitch. It just seemed natural to go ahead with Forwood Energy. The price was fair. The installers were professional, helpful and did a great job. The components were good quality and everything just worked. The plant is a 6.6kW panel set with a 5kW inverter and wifi connnector. Its coming into winter and the azimuth is not the most optimal at this time of year but I can see the system achieves its promised 5kW and everything is working seemlessly. I have no hesitation in recommending James and Forwood Energy.


When you yourself google solar panels and the offers start flying in, and you can't tell the good from the bad....maybe just ring James and be done with it?
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Solar Installation

James was great to deal with organising everything and answering all my questions. The installers were first rate. I would recommend Forwood Energy Group Show additional information

Fantastic

Super easy to deal with they where the best price and did a fantastic job super clean and tidy we are very happy. Show additional information

quick & easy

James of Forwood Energy seems to know his product
Installation was very professional neat &tidy, both installers appeared to be very experienced.
Not connected to grid yet
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Looks great. Neat installation

We had our solar system installed at our home in Shailer Park at the beginning of January and have been very pleased with the result. Quote was comprehensive and there was no surprises. The install was quick , only 3-4 hours and extremely neat. The panels look very smart on the roof. Payment was dead easy too...just did an electronic bank transfer to Forwoods nominated account. I was so impressed that I referred them to my brother who lives at the Glasshouse mountains and he has been happy with his install as well. Would happily recommend Forwood Energy for a quality, no fuss install for a very competitve price. Show additional information

Fantastic business with the customer's best interests at heart

James and the team from Forwood Energy were a pleasure to deal with. The solar industry is vast with many different brands, warranties, performance capacities etc. James was very genuine in wanting to get us the best value for money, but without compromising on quality. His pricing (relative to brand) was highly competitive and he employed well qualified installers. Were it not for some foot steps on my roof and the odd power tool I would never have even known they were here. In summary, James went over and above to make sure we were happy with the final product and was very generous with how he conducted his business. I'd happily recommend them to anyone looking for a solar system. Show additional information

Nice system

James and the crew were very patient as we waited for our hail damaged roof to be replaced prior to installation. On the day, the installers were punctual, professional, quick and tidy. We are delighted with our system and would recommend. Show additional information

Great installer, smooth installation great communication and affordable!

James from Forwood Energy was great to deal with, always polite and installation was a breeze. An affordable installation and i couldnt ask for more, would happily recommend to anyone. Show additional information

A Good Experience

Answered my initial questions professionally. Good information and advice, then left me alone to decide. When I called back James provided more details as needed. No pressure. Written quote was comprehensive, well set out. Price was competitive and he gave me enough info/advice to make informed decisions about choice of panels and inverter.

Installation went without a hitch. No unpleasant surprises and the job was done just as the quote and discussions with James had outlined. No hassles, no mess, no broken tiles. The electrician who set our phones up with the inverter was thorough and patient, explaining everything we needed to know. I phoned him later to clarify something we had forgotten (!) and he was very courteous and helpful.

Good customer service before, during and after the installation.

Early days yet but the whole thing looks very promising.
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Great job well done

Forwood listened to what I wanted and quoted a very ambitious system - as much as would fit on our roof - at a very reasonable price, with a couple of extra requirements thrown in when I asked for them. I couldn't ask for more. Show additional information

Very happy customer

It was a pleasure dealing with James. He was prompt in his responses, and did a great job in explaining the pros and cons of the various options that I had available.

The installers, Ben and Guy were super-efficient and made sure all of the cabling /conduit was extremely neat to appease my OCD tendencies. They were also very happy to explain how the system works and get me setup on the Fronius solar portal. I am more than happy to recommend this company to do your solar installation.
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Outstanding

Fantastic service before and after.
Amazing install and price.
Received my follow up call the other day 1 year after to see how I am finding everything and to recommend a new provider.
Recommended to family and friends many times .

Thanks Team Forwood
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Don't expect help after install

Prior to install they were great to deal with. Install day came and the guys were great. All went really well and I've been happy with everything this far. Since install I have never been able to connect to the inverter and have asked for assistance multiple times nothing has happened. I then referred an 18kw system sale and have been promised a referral voucher, I keep checking my letterbox, nothing despite all the messages promising assistance non has been forthcoming.

Supplier Reply

Hi Jason ,

Thanks for your message and is something we will Certainly take on board.
We take Customer service very seriously and is the first review we have ever had of this nature.
Your monitoring was set up on the day of install and we can see it closely what is producing .
It was emailed on seperate occasions and we can see it live and kicking but understand your frustration, again have Re emailed this morning .

We appreciate the referral - He actually posted a 5* review about our after sales service after having issues with his system 3 months later due to wifi dropping out when he was away and us attending to for him straight away.

We are constantly growing and learning and take things like this very seriously so will see where the breakdown has happened.
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Prompt, cooperative and excellent communication

James from Forwood energy had clear and prompt communication. The quote was competitive and good value for money; the proposal provided also gave a good idea about possible output of the system, savings and other important relevant details. The best part was to get the job done with 2 days! James was prompt in arranging the approval and the installers are nice people as well. My old system was decommissioned and removed from the roof quickly and new system was up and running within 5 hours on the installation day.
Overall I had a great experience and hope Forwood Energy will be a pleasure to deal with should any after sales services are required.
I can highly recommend Forwood Energy based on the positive experience I've had.
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Fantastic Installer, Good Service, A little weak on communication after we committed.

Sales Process Good
Installation excellent. All of the above.
No follow up with Origin for New Metre
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Fantastic installer and service. Best price for high quality. High level of confidence in warranties and after sales service.

James was very giving of his time answering all my questions and gave me full confidence in the company. Ben and Guy did a great install with no fuss and to a high standard which I am very happy about. Delighted that my electricity bills will all be credits from now on refurnish $200 a month in summer months! Thanks guys. I highly recommend you and have already made two referrals. Show additional information

Awesome Company

Just had our solar system installed by Forwood Engery group Pty Ltd, and we couldn't
be happier, everything went smoothly, and system installed earlier than anticipated.
James, and the instalation team are very friendly, knowledgeable and helpful
and could answer any questions thrown at them. The Forwood Solar team are very
professional, cost effective, and efficient and we would highly recommend
them to anyone looking to install Solar..Ps will update in a few months
and let you know about the saving..
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Great installers

Thankyou to the team at Forwood Energy, very happy with the product and installation. Highly recommend this company.
Jack and Cheryl Burpengary.
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Awesome service and perfect installation - Best Solar Company :)

A few months ago my wife and I made the decision to install solar, I spend weeks researching and obtaining quotes from all different companies ranging from the (cant say names) cheap end of town to right up there. To be honest its quite daunting when you start diving deeper into the crazy world of solar as there're some horror stories out there (mostly from the cheap solar deals). From my research the things you must look for in a solar company is - service,parts used and ongoing support. Anyway after 6 or more quotes and lots of reading I came across Forwood Energy Group and I was blown away by their honesty and service, the quote I received was tailored to my system and energy requirements. It goes over what I could expect per month (pending weather of course) throughout the year and how much I will save. Installation day ran like a well oiled machine, both the gents that installed our system were prompt, polite, tidy and answered any questions we had.


If your in the market for a Solar system and want to avoid all the time I wasted go to these guys, I cant recommend them enough.
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Fast, Neat, Easy

Would have no problems recommending Forwood Energy to install a solar system on your home. The whole process was so easy and painless. The install happened only a week after I gave the go-ahead. Tradesmen arrived on time and installed the panels and inverter in a matter of hours. I was feeding electricity back into the grid that afternoon. Thanks guys! Show additional information
I spoke with many companies about solar but James at Forewood Energy was the only one that took the time to explain the differences in all aspects. He provided great customer service and his team of friendly installers did a marvellous job and even took their rubbish away. If you’re going to install Solar, I would thoroughly recommend you chat with these James and his team before you sign with anyone else. Show additional information
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