Better Call Solar

Better Call Solar Reviews

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About

Better Call Solar

We were founded under the simple idea of seeing your Solar system as a means to provide an ongoing service instead of a one-time transaction. Our founder Rhys Winn had worked for a couple of other Solar businesses prior to establishing Better Call Solar and was frustrated with the lack of post-install accountability for results. With time to think during the initial 2020 lockdown, Rhys founded the company and after a slow start given the timing, we have now completed many high quality installs ranging from Dubbo to Dee Why.


At the end of the day, if you’ve made it this far into your Solar research phase – in that you’re reading company bio’s on a vetted page like SolarQuotes – you clearly aren’t looking for the ‘hot offer’ provided by the Cowboy companies. Smart move – pay peanuts, get monkeys. At this point you’re simply after someone you can trust to help you achieve your goals with this investment. Most Solar systems vetted by this page will be installed well, use reputable products and will certainly save you money off your electricity bill, but as a client of Better Call Solar we go beyond the bare minimum to ensure you have the most holistic experience in the industry. We promise all our clients 4 things:
 
1. We will listen to your and cater to your needs no matter the extent 
- Initial discovery call, pre-assessment site inspection to account for quotation variance, in-home consultation with all relevant decision makers 

2. You will have your system designed and installed to the highest standard 
- Pre-install roof assessment + design documentation provided by Electrical Engineer 
- Design installed by our hand selected team of Electricians  

3. Communication at all stages of the process will be a 6-star experience  
- 24/7 access to the entire company via a personalised WhatsApp group  

4. You will save more money due to our post-install Account Management processes  
- Incorporating the Solar Analytics monitoring data, we provide quarterly recommendations on consumption habits based on what other clients with the same array are finding effective, aswell as ongoing rate analysis to ensure you’re on the best plan for your situation.
- Given the ever-changing nature of the current wholesale energy market, our clients are finding by simply being on the right tariff for their system that they’re better off by a further $600 - $1000 per year.
 
Our two main goals as a business are as follows:

- To be the top rated business on this page
- Give you such a great feeling about your investment that you tell your family and friends about it

To achieve these goals, all clients must be treated like our 1st - your experience will be no different.

 

Reviewers report paying: $7,000 - $9,250 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Better Call Solar Reviews (83)

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Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

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Amazing service and Professional Instalation

The sales quoting process was detailed and easy. They customised my system to exactly what I wanted, and provided communication in a timely manner.
The lead up to the install was seamless and proffessional. They use WhatsApp to keep the entire team in the loop.
I was given all the information I requested prior to the install team arriving.
The installers arrived on time and did a very proffessional job. They even changed some minor items at my request without any issues. The team was courteous and left the site cleaner than when they arrived.
The follow up service has been awesome with the director of the company arranging a call to check on my system and to guide me through the monitoring system.
They have exceeded my high expectations. I could not be happier. Thanks guys.
Panel rating: 5/5
Inverter rating: 5/5
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Very happy. Well worth it. Great experience.

My experience with Rhys, Ben and the team at Better Call Solar has been seamless, outstanding, and reassuring from the start. Excellent communication, personalised and thorough service, tailored recommendation to suit my power needs, proper prep and engineering solution for installation and great follow up support and advice once operational. Our bills have gone from $1500/quarter to $300/quarter and that was Aug-Oct. Well worth the exercise and investment and have already referred friends who have found the same.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing service!

Going to start off by saying that the Solar market can be extremely confusing. There are hundreds of companies out there, each one offering different prices, plans or solutions so it can get overwhelming.

We were recommended Better Call Solar by a family member who has had work with them done and is satisfied with everything so we decided to give them a call.

From the initial contact, to the consultation, to the installation and now the after sales service, Rhys and his team have been absolutely amazing. They take the time to understand your individual needs and treat you as a valued customer rather than just another number. They tailor a specific plan to suit your circumstances and are there every step of the way to make sure things go to plan.

I can't thank them enough for their hard work and I would 100% recommend them to anyone looking to get solar installed!
Panel rating: 5/5
Inverter rating: 5/5
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Couldn’t be Happier

Such an awesome company! Month to month check ins to provide the best return on investment. Couldn’t recommend them more!
Down to earth people that want to help you every step of the way!!
System details - 12kW risen panels and Goodwe inverter, installed in November 2022
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Absolutely amazing experience

These guys are absolutely fantastic. The level of service they provide, the detail during installation, and the ongoing support is second to none! The programs they use and recommend are amazing too - I get live updates on how much power is being used and generated; everything is smart and reliable. I highly recommend Rhys and the guys at Better Call Solar. I know of a few other people that have had solar installed with other companies and they didn't get the service and quality that I received. Go with Better Call Solar!
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended for anything solar

Sales/quoting – Rhys was very professional and explained everything during the initial quote. We had a lot of questions and he answered them honestly and in layman's terms. He was very passionate when talking about solar systems and seemed up to date with current events.

Installation – Was pleasantly surprised with how clean the overall installation was, from start till end. The team on-site was very friendly and punctual, answered questions professionally. There was a mishap which was rectified on the spot and communicated promptly.

Customer service – If I had to sum up Better Call Solar in one word, it would be "reassuring". Everyone on the team is friendly and reply so quickly. It's very convenient to have the Whatsapp group chat for that sense of accountability. After the panels were installed, that wasn't the end of it. Follow-ups, advice on switching to a better energy provider for savings, personalised recommendations etc. It wasn't the cheapest overall, but the customer service from these guys is priceless.
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Reliable, transparent, and supportive.

Great communication.

Transparent.

And service that continues after installation.

Highly recommend.
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There’s No One Better than Better Call Solar.

You can’t do better for service, quality and after sales support than the team at Better Call Solar. From the first contact through to installation and ongoing support 3 years later, it has been a totally pleasing experience. No hard sell, no hidden costs, no drama. The installers were equally friendly and pleasant, even to the point of cleaning up birds nests under old panels that they removed, and advising of a couple of cracked roof ridge caps they observed during the install.

In summary, I couldn’t recommend Better Call Solar more highly. Other companies can take lessons from them on customer service!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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6 months on and still going strong

We had our panels installed in April and the Better Call Solar team are still really engaged with us. They provided a better provider based on our situation after just the first bill. They updated our Analytics really quickly and everything is going great.
They're really helpful and I don't think they lie whwn they say they stay in communication with you throughout. Really helpful as well with any questions you have. Can't fault this service.
Panel rating: 5/5
Inverter rating: 5/5
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Professional from quote to completion

Really great team from the initial consultation through to installation and then the post installation support.
Every step of the process was seamless and everyone was a pleasure to deal with.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer!

The entire team at Better Call Solar are nothing short of amazing. From first meeting them knocking on my door asking if I'm interested in installing solar up to the follow up calls to check if I'm happy with the service and my now lower electricity bills they have been nothing but professional and a delight to talk to each time. Highly recommend going with Better Call Solar.
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Excellent company 5 star

Initial quote was very easy straight forward, everything was explained easy to understand what I was paying for and honest expectations Rhys was very professional and honest with great knowledge. Installation was done timely manner. The installers were very polite, tidy and friendly he even changed some roof tiles for me. It took them all day to install and they took all rubbish away with them. Customer service has been superb, the team helped with the grid connection. They have WhatsApp that I go onto if I have any questions and they reply promptly. They give advice and tell me each time I receive bill if I am better off with different provider. I am very happy with better call solar team and very highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic Installer

Excellent customer service and communication with a great end product and professional install. Also supported with energy providers to get the most from the system
Panel rating: 5/5
Inverter rating: 5/5
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Great all Round

Amazing service from start to the end.
They have simplified the process of solar installation and have been great from the beginning .
I highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
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Could not be happier with the customer service

These guys are AMAZING!
By far the BEST customer service we have received from any company (for any service)
They are always available to chat and give advice and go above and beyond with their service before during and after install
Help with choosing and switching suppliers and help with sorting out billing problems
Everyone we have dealt with from the sales team, electricians, install team, analytics and who ever else I have forgotten has been amazing
A great Aussie company 100% recommend giving these guys a call if your thinking about installing or upgrading solar
No hard sell no up sell
They keep you informed from start and ongoing support is top notch!
Install July 2022 and still receiving amazing customer service in regards to which provider to use for the best deals and how to get the best out of our solar
Thanks Rhys and the team
Danielle and Brien (Harrington Park)
Panel rating: 5/5
Inverter rating: 5/5
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5 star service

Extremely professional team. Kept us updated throughout the entire installation process and delivered everything they promised on time. Nothing was too much trouble, and they are always available to answer any questions or queries. Plus their after care service is excellent. The continual monitoring to make sure we are getting the best deal monthly shows just how much they care about their customers. Would highly recommend them to anyone looking to get solar installed.
Panel rating: 5/5
Inverter rating: 5/5
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An amazing installer to work with

I could not recommend the team from Better Call Solar enough. A great group of people to work with. They made the entire process easy right from the start and even post installation the team have always kept in touch. They have also helped me with exploring the best available deals from the electric companies to get the best bang for my buck.
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Fantastic team for Solar

The team at Better Call Solar have been amazing in setting up our solar.

They’ve exceeded our expectations with all the information provided, analytics and exceptional customer service. They’ve even helped us stay on top of the best energy deals to ensure we’re in credit on our bills.
Definitely recommend to anyone looking at installing solar panels.
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Fantastic company. Easy to deal with

Our experience has been exemplary! Everyone we have dealt with have been friendly and professional. They all took the time to get to know our needs and have explained every step clearly.

We would highly recommend Better Call Solar and look forward to many sunny days with them in the future.

Their post-sales service has also been fantastic. They check in with us every few months to ensure that we are on the best plan, the system is working properly, and that we are satisfied with our solar purchase.
Panel rating: 5/5
Inverter rating: 5/5
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Wish we had done it sooner!

Fantastic service, deliver on their promises and fantastic aftercare. I’m so happy we went with Bettercall and I can’t recommend them enough!
Aftercare has been phenomenal and they are still helping us out with power pricing nearly 2 years later.
Inverter rating: 5/5
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Outstanding service and outcome

Rhys first door knocked me around 3 years ago and I wasn't quite ready for solar. Rhys followed up (without hassling me) over the next few years by e-mail, phone and even dropping by when he was in the area. When I signed up in early 2021 the design and installation process was efficient and professional. We now have an 11kW system very neatly installed delivering outstanding savings every day and I could not be more pleased.
Panel rating: 5/5
Inverter rating: 5/5
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Highly Recommend, trusted solar company

These guys explain in great depths about the analytical data and insights to get best out of you solar system. Could not recommend any other company but these guys moving foward.
Made this whole experience easy, educational and insightful.
Panel rating: 5/5
Inverter rating: 5/5
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Honest and professional company, best installer best quotes

Better Call solar were professional and provided a great prompt and professional service. I found then to be very informative and honest, I was informed fully throughout the process, suggestions that I made to my unit were heard and were accommodated. The install was performed by a very professional group and fully cleaned my yard and roof post install, you would never have known that they had been. They even allowed me consultation in where to place the system in the house. And not surprising they were right the solar savings are amazing, have have only had one very small electricity bill since the system was Installed. I should have installed before I did, I know why I didn't its cause this great company had not approached me, If you get a chance to speak with anyone from better Call Better Solar then listen it will change your life and the savings that I am seeing are worth it.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Better Call Solar for this review. Learn more here.

Amazing company

Thank you for showing me how to get the best out of my app and for the amazing customer service!
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Great team and installation

We were recommended Better Call Solar by a friend who used them and they were excellent. Explained everything and were not pushy, the installation team were amazing and very tidy and respectful. We have also been really impressed by their after sales service, advice and responsiveness. Highly recommend them.
Panel rating: 5/5
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Top notch

If you are considering solar, I thoroughly recommend that you contact the guys at ‘Better Call Solar’. They are friendly, informative and efficient from start to finish, and I receive regular updates about the performance of my system. I also really appreciated getting informed advice using my data on which energy company to be with in order to maximise my savings. Thanks so much!
Panel rating: 5/5
Inverter rating: 5/5
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Great Solar! Great Team

The team is really professional, knowledgeable and easy going. From the get go the whole process was super easy and stress free. Every quarter the team review your current bill and find you the best next deal to help keep the costs down. Highly recommend these guys and you won’t be disappointed.
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Unrivalled value for money & customer service

With SO many “great deals, and save now” noise in the market when it comes to solar, it is very easy to make a short sighted decision.. being such a big expense, we took our time and so glad we did!
Rhys from Better Call Solar stood out from the “rest”. From our 1st interaction, it wasn’t about the ‘sell’. He took the time to understand our needs and educate us on the way.. his model was more than just a sale, it was more focussed around helping us (the customer) to optimise every part of our solar journey - not just the panels, but our usage and managing to an optimal energy provider.. I have been in sales for most of my career and it was enlightening to see a team that is truly focussed on customer outcomes!
No, these guys aren’t the cheapest up front - they provide the best gear that will last longer than it matters, but it’s their service model that will drive far more value than the initial price!
I don’t do these “recommendations”, but when we get GREAT, you should share it
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Good system, great install and support from Better Call Solar team

The team at Better Call Solar have been excellent service providers. Rhys Winn, the MD of the firm, was very thorough in outlining the options open to us prior to our agreement to proceed.
Their communication with us was excellent and the installation of the panels and inverter was conducted smoothly and efficiently.
The team also makes recommendations about the best energy provider deals available.

Well done Better Call Solar.
Panel rating: 5/5
Inverter rating: 5/5
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Best in the business, Look no further

If you're considering switching to solar, look no further. These guys looked into my recent bill and provided and informed presentation on how solar would benefit me. Price was great. They installed it with no fuss and tidied up after. They've been communicating throughout which has been great compared to other install and never speak again providers you hear about. Would recommend these guys
Panel rating: 5/5
Inverter rating: 5/5
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Excellent overall experience

Rhys was excellent to interact with and provided an outstanding overall experience. He took the time to explain all aspects of the install and provided valuable information. I strongly recommend Better Call Solar.
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Beyond amazing company !

After having the solar installed the team is still in contact with me consistently ... alerting me to ways where we can save money as a family ! Honestly I cannot fault the seamless execution from Better Call Solar!

Ben was so helpful and great with communication - well informed and very knowledgeable on the analytics of solar ... and more importantly what will benefit our household !
Inverter rating: 5/5
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Number One all rounder Solar Solution

From the very first call we were impressed with how knowledgeable these guys were with their business I don’t recall ever asking a question not being answered immediately, from the well drilled team pulling down the old system replacing it with the newer bigger more efficient system to the constant help from the analytics team keeping the best priced tariffs visible for us to regularly see in this ever changing market I believe comfort and piece of mind is paramount and Better Call Solar grant us this ..
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installation

Better call solar we’re fantastic from start to finish, from customer service, installation, communication and the list goes on, Ben is still communicating with us and helped us find the best electricity company that suits our needs.
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Professional, efficient and first class customer service

Only have positive things to say about Better Call Solar. We’ve just had our system installed and it’s performing to right on expectation. Looking forward to seeing the savings on our first bill!
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Excellent

Received a faulty inverter from the get go. Rhys and the team organised everything. Kept in constant communication until it was sorted. Very helpful and persistent. Would recommend to anyone. The after-care is amazing. Thanks guys.
Panel rating: 5/5
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Exceptional service and quality

Exceptional customer service and after sales support. Blown away by the follow up calls and support received to ensure I’m getting the most from my system and my provider
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended solar company - they deliver what they promise!

We were looking for installing a Solar System for sometime and finally decided to go with Better Call Solar. It was a great choice we made..... Throughout the process they kept us informed of all the steps via Whatsapp or phone and answered all our queries. Onboarding process was very smooth and the whole team is so cooperative. Everything was done as promised and in close consultation with us. Also the company and its team is very flexible for fixing a mutual time and very professional and polite. Our place was left tidy and neat when they finished and all installation was done to the best standards. We got a big system > 13kW and at this stage it appears from the system app and performance that we are going to save a lot of money....we are excitingly waiting for our bill. I recommend Better Call Solar and rate them 5 Star. They deliver what they promise!
Inverter rating: 5/5
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Super happy with our choice!

We hadn't been looking at solar company's but a random knock at the door and a few convos later and that was that!
It had to make dollars and cents for us and the team really took the time to work it out and explain how it works and it just made sense.
They are super passionate and genuine guys, great to deal with!!
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A great experience

I had a very good experience dealing with Better Call Solar. From sales to install to post install it has been fantastic. The whatsapp group is an absolute game changer in terms of communication. The process was clear from the onset, all my questions were answered in little to no time and all personnel I dealt with were extremely pleasant and informative. It’s now approximately 8 weeks post install and I’m already reaping the rewards whereby my first MONTHLY bill is $197 in credit. The panels will pay for themselves in no time. I can’t recommend better call Solar enough.
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The best

We were approached by Rhys on a door to door round in December 2021 regarding solar installation and prospective options for us, and after a visit from Todd and a run through of what we'd be looking at in terms of cost and output we were up and running by Feb 2022.

But the driver for this review and feedback is that nearly six months later, there is still full investment in how our system is performing, if we're with the best energy provider, and if there's anything that can be done to get more bang for our buck.

We've had issues flagged by Rhys and his team that has worked out to us saving a lot of money and really getting the most out of our solar system.

So if you (like me) become an illiterate serf when reading a power bill and want real support above and beyond what you'd ever expect - Better Call Solar.
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Ryhs and his electrical engineer were excellent.

Everything went to plan the specification was perfect they used very high quality fittings and nothing was cut short on the job.
Inverter rating: 5/5
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Nice and easy

Great business. Whole process of installing solar was pleasant and efficient. Communication was kept open to update me on everything and alleviate any questions I may have, even after all the installation was complete.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer, great system.

Better call solar installed panels for us several months back. The system works great and we are really loving the app so we can see how the system is performing. The Better call solar team have been awesome and are always there for us to answer questions, and are always checking to see if we should switch electricity providers to get a better deal. I can't recommend better call solar enough. Thanks guys.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing service!!!!!!

We recently changed our roof so were in the market for a new solar system. After months of research and a fair bit of disappointment with the lack of customer service out there my Husband stumbled across Better Call Solar and we are so grateful that he did. While at first I was hesitant as I thought I had found a suitable company and Better Call Solar was only a newish company on the market, my husband assured me that Rhys came across really well on the phone and he had a good feeling. He was one of two companies out of the 10 or so we approached who offered to come and see us so I thought why not. Within a minute of meeting Rhys my thoughts changed. Here was a young ambitious guy who oozed passion and really knew his stuff. He was polite, took his time, answered our endless questions and didn't bat an eyelid when we challenged him. We walked away from that meeting better informed (we did double check some of what he said and yep - he was right) and confident we had found our company. Not only did the installation go perfectly under Rhys and Ahmed's watchful eye but the ongoing support we have and continue to receive from Rhys, Ben, Sophie and anyone I missed has been great.

What really makes Better Call Solar stick out is that they clearly really do care. Their system design is next level to maximize the entire day meaning our system is generating more than we would have gotten with another company. They are there to offer you a long-term solution, not just a quick sale where they forget about you before the ink has even dried.... and they do not charge through the roof.... to be honest for what you get, they probably could!

Whatever you do, do not look past this company.
Panel rating: 5/5
Inverter rating: 5/5
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A Ray of Sunshine to Deal With!

I cannot recommend Rhys and the crew from Better Call Solar highly enough. From initial consultation through to after sale support, the team have been amazing and above all super professional. Now looking forward to seeing my power bill decline. Thanks legends!
Panel rating: 5/5
Inverter rating: 5/5
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Great team. Super efficient. Very reliable

Sales and quoting with Rhys was really friendly, fast and efficient. They made a lot of adjustments to accomodate my changing mind based on pricing and were very helpful in finding cheaper alternatives without sacrificing quality and length of warrantee. They were able to move very fast but our planned date got rained off. They were able to reschedule within 3 business days and the sun came out. I had panels installed on 8 different roof areas making it a tricky job, so it took 2 days rather than one, but at no extra cost to me. Team was super professional and really friendly to boot. They also took down my hideous 6-meter antenna and supporting cables and disposed of it for me and replaced every dodgy or chipped tile on my roof (about 25 of them) with the spares I had in my garage, all at no extra cost.

System is humming away beautifully and generating above my expectations thanks to the Tigo optimisers they recommended.

I cannot recommend these guys enough!
Panel rating: 5/5
Inverter rating: 5/5
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HIGHLY RECOMMENDED - Excellent service, Knowledgeable, Great company and top quality solar

I highly recommend Better Call Solar. The entire process from start to finish was positive, pleasant and easy. Rhys and the team were very knowledgeable and took the time to inspect, review and provide options that were suitable for our house. The Better call Solar team explained everything in detail and guided me through the whole process.

On the day of installation, everything ran smoothly. The team were very professional and hard working. They arrived on time and ensured the system was fitted to perfection. Following the installation Better Call Solar coordinated all the necessary documents and sent to the appropriate network suppliers and energy retailers. They managed the whole process and made life easy for me. We paid $14K for the system and have seen instant savings on our electricity bill.

I STRONGLY AND HIGHLY recommend Better Call Solar to anyone who is looking for fantastic customer service experience and professional installation of their solar system. They are a reliable company to choose for your solar purchase. Following the installation, they have maintained in contact and answered any questions I had.

A company that truly understands customer service.
Panel rating: 5/5
Inverter rating: 5/5
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Better call solar

You won't find a better company to install your solar! Rhys and his team are professional, highly knowledgeable and passionate about what they do. We were extremely happy with the quality of service we received during our consultation and installation.
We had our Solar installed in June 2021. Better Call Solar installed 10.6kW, Jinko panels and Fronius inverter for $14, 000. We were even more impressed with the service we received post installation. Rhys and his team have remained in contact with us. They provide ongoing support, monitor our system and inform us about better deals with electricity providers. We really appreciate the time and effort the friendly team at Better Call Solar give us and would not hesitate to recommend them to our family and friends.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing ongoing communication. Fantastic installer.

We had our Solar installed in November 2020. Better Call Solar installed 10kW, Suntech panels and Fronius inverter system for 14k. We have saved so much money by having this system installed.

There are a number of reasons why you should use Rhys and the team at Better Call Solar:

- they are very friendly, experienced and knowledgeable and gave us a lot of their time, since I had a million questions.
- everything was explained to us in detail and with visual aids to help us understand and feel comfortable with taking the step to install solar.
- their communication is ongoing, as they create a WhatsApp group chat with the homeowners and all the important people within the company (owner, engineer, admin etc). This allowed us to ask questions when we needed to. The team replies quickly. There’s no need to wait on hold or even call. It’s super convenient.
- they helped us with changing over our energy plans and prepared us for what to expect from the energy company. Rhys checks in regularly to see that you are getting the best feed in rates and the best deals with your energy company. He does the research and passes on the information. Total time saver.
- the setup and installation was professional. The engineer came out to ensure that panels were going to be setup in the right place to maximise the Solar intake. The electricians came on time and kept communication open during the process.
- we’ve had our system for nearly two years and we have had no issues with the products because they are of a high quality.

We couldn’t be happier with the products and the ongoing superior customer service that Rhys and his team still provide today. They use high quality products and have experienced team members. The biggest stand out with this company is their professionalism and dedication to their customers. This is an honest and experienced solar company that I recommend to people that ask about our solar system.
Panel rating: 5/5
Inverter rating: 5/5
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