Sunboost Reviews

Based on 124 ratings Aus Ranking

  • 5 star 15
  • 4 star 59
  • 3 star 16
  • 2 star 11
  • 1 star 23

Average Customer Review

  • Value
    3.79
  • System Quality
    3.63
  • Customer Service
    3.35
  • Installation
    3.67

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About Sunboost, Solar Installers

Sunboost
Sunboost is a Solar Power Installation company based in and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes

Sunboost Solar Reviews

Very suspicious of this company

I contacted Sunboost and paid a $300 deposit for a 6.6kw system for $3,600, fantastic price for regional Australia. Unfortunately the standard contract I was asked to sign required me to pay up front in full on arrival of the contractor, before any install work is done. Obviously this contradicts fair trading guidelines and common sense. I tried to negotiate and offered a progress payment of 50% when the panels and inverter arrived and 50% when I received the Certificate of Compliance for Electrical Work, again as per fair trading guidelines. I also wanted to know who their subcontractor was before I signed the contract so I could look them up. Sunboost counter offered 90% when the materials arrived and 10% when the certificate was issued approx 6 days after installation. They also refused to tell me who would be doing the work unless I signed a contract. I cancelled the order and asked for my deposit back. Nobody should pay solar contractors up front, that is crazy and there is a real risk you will lose your money or worse, your roof leaks or your house catches on fire. Show additional information

BEWARE.......Dishonest and unreliable

This is not a review of an installed system rather the very unscrupulous and dishonest sales team. After a promised high end inverter and solar panels over the phone we paid a deposit, but on receiving the quote via email which included a base entry inverter not the one we agreed on, we cancelled immediately over the phone as is our rights under consumer law. "Clay" the ever polite sales rep promised a refund of the $300 but two and a half weeks later we are still waiting despite numerous phone calls and one stalling tactic after another. We now are lodging a claim with NCAT because Sunboost have scant regard for customers or ethics. We would advise strongly against dealing with them regardless of the "too good to be true" quotes. Show additional information

Steer Clear of Sunboost - Don't be fooled by the Allen Border ads

My father paid a deposit on 30 May 2019 and to date he is still waiting for a receipt and any documentation i.e. contract. Sunboost website claims the longest installation wait time is WA with an eight week approval - I'm in NW Qld. Sunboost were happy to take the deposit but I don't believe not fully knowing where Mount Isa was. Following several phone calls to Sunboost, my father finally got some action happening and a local electrician turned up out the blue early October to say he had received a job from Sunboost to install the system and it was being freighted up for installation.

Installation commenced on 10 October and is yet to be finished. During my own phone call to Sunboost on this day I was told there were no installers in Mount Isa and they had to get someone to travel from the coast. It would seem Sunboost are very happy to provide false information, particularly when there are approximately 12 installers in town and the actual installer being used lives 500 metres down the road!!!!

At this point I am unable to comment on the reliability of the system as it is still not fully installed and up and running and will be able to provide an edit in the future. I may add, other than the initial deposit, I understand the system is not yet paid for but could well be the customer is yet to receive any documentation and invoice notification.

I would advise to steer clear of Sunboost as my research has uncovered conflicting addresses and payment is asked to be made to a company called Bell Solar. Sadly my elderly father got taken in with the gloss.
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Be careful

The sales agent was lovely and plausible. Assured us that our supplier would do the install. We believed him and noted his advice we need a much bigger system than we actually did. But after a day when i received an email with wrong calculated price, i realised that they must be dodgy people. I immediately cancelled and requested my $200 back. But this is my second day. heard nothing until now. even still i am in cooling off period of 5 days. Show additional information

Bad

Bad installation, installer had a bad attitude, office people ask you a question and ignore your reply. Bad experience Show additional information

BE careful

The sales agent was lovely and plausible. Assured us that our supplier would do the install. We believed him and noted his advice we need a much bigger system than we actually did. Upon phone our supplier, they told us they did NOT install for anyone but themselves. We immediately cancelled and requested our $200 back. We heard nothing until we took advice from a solicitor friend who told us to go public and mention the former Australian Cricket Captain who is the masthead media person for the company. Lo and behold after two weeks of NO response, till we made the mention of the Former Captain...the money appeared in our account...Just BEWARE of this mob. Show additional information
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Good value for money system with Aussie support from manufacturers. Quick installation by Sunboost Solar Show additional information

WARNING GO SOMEWHERE ELSE

South East Qld - Once they have your deposit it is very hard to get in contact with them, no response to our emails or phone calls. BEWARE, the hidden costs especially if you are going through finance. The price they quote is not the amount financed, they say its the interest but they are pocketing that interest amount for themselves, it is not being charged by the finance company. Also beware if they ask you to resubmit your finance documents after the cooling off period because something went wrong with the first agreement. They're increasing the finance amount hoping you don't notice. Obviously alot of red flags before installation and thankfully we cancelled beforehand. Fingers crossed on a refund of our deposit. I thought going with a company that had alot of good reviews, we would have no problems with them, but from my experience i found them extremely dishonest and dodgy. Maybe it was the bad reviews i should have looked at more closely. 0 stars Show additional information

Oh how disappointing

System installed today = Of course we can't use it. For the first time we hear that a smart meter must be installed and Sunboost informs the energy provider 7 days after payment . Of course this couldn't be done before installation of the system. So we are expected to pay for a system we can't use and this is after harassment by their sale staff from the beginning.. They seem to have a reasonable product but are so obnoxious to deal with. Show additional information
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Would NEVER Recommend SUN BOOST

BEWARE! All the representatives have been well drilled in being nice and what to say. Sometimes, they were hard to understand. We requested for a hot water time switch. Sun Boost said we can organize this ourselves for approximately $400. But the rep said Sun Boost can do it for $200 by sending a solar panel installer who is also an electrician.
The installer was a nice, young electrician who said he has done everything Sun Boost had asked by installing the changeover for the hot water timer switch.

We phoned and left messages for the electrician on 3 different occasions. He never responded. It wasn't until the electrician from our electricity supplier came to change our meter, that we found out that Sun Boost and their young electrician never installed an inverter switch for the hot water system. They still haven't had any explanation why they took our money but never gave us this service. We had been using hot water for 3 weeks, believing we were using solar.
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Never got installed canceled before got to far

It was a frustrating process, we went back and forth with emails for 7 days in the end we worked out that they cant best the local installers.
They wanted payment in full before installing the equipment that left me with no faith in the installation.

They said they was number one company and could beat any quote from other contractors. But this was not the case they would send new quotes but try to substitute with a cheaper product and say it was same so each time I had to investigate and find the products are not same and are of lower quality. It was very disappointing all i can say is do your home work. Don't trust what they say
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Maybe not politically correct but I found the language barrier with the supplier very stressful, but considered the price I had to pay to acquire the reasonable deal on offer. Show additional information

Great Price

All of the suppliers that provided quotes were great, Sunboost just came in cheaper for kW (even though some of the otehr suppliers had possibly better standard systems). Show additional information

Dodgy install and poor after sales service

Sales process was very smooth right up to install. No site visit so the contractor turned up with no idea on what the install should require and no flexibility to change what he had. The contractor was less than helpful. The job was not finished on the install date as a part for the inverter was faulty. Contractor left promising to return with the part and hasn't been heard of since. Called Sunboost to have them follow up snd they didn't reply first time and after more calls to their office am waiting for someone to call back because they say install is complete from their side. If your in the market for solar go elsewhere and find a company that offers service and follows through to complete their install. Hope i never need to try out their warranty! Show additional information

Rated One Star, because there is nothing lower !!!

Gave me the run around after full and final payment was made in August/September 2018 - yes 2018 !!!

- Sent initial installer to site on multiple occasions without correct materials
- initial installer opted to not attend site as promised on multiple occasions
- alternate installer refused to proceed with installation citing "safety concerns" with the design/site
- Sunboost refused to provide written response addressing "safety concerns" raised by their contracted installer
- Sunboost cancelled contract in March 2019 but as at September have yet to remit refund
- Sunboost initially proposed to deduct admin costs for their non-performance from (yet to be paid) refund
- Sunboost will not contemplate compensation to me for their non performance
- Sunboost have not provided any reason as to why they cancelled the contract
- Sunboost contact via use of multiple phone numbers and staff, apparently no staff member has a surname or takes 'ownership" of the issue
- Sunboost consistently fail to return calls at agreed times, writer has been caused to keep in touch.
- Sunboost have consistently preferred spoken word to written confirmation response
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Gave me the run around after deposit was paid.

Extract from email sent to Sunboost on 2nd May 2019:

"Have refused to supply contact details of a local installer.

No evidence of having supplied my details to a local installer.

Stated the installer could not be contacted due to being out of town.

Stated the installer could not be contacted due to being in Victoria.

Have failed to return calls at agreed times, writer has been caused to keep in touch.

Promised time frames for installation have lapsed three times.

Sunboost representative has stated that promised work had not been organised as he (representative) had stayed on holidays longer than expected.

Have failed to confirm installation date by agreed times.

Have preferenced spoken word to written documents."

Sunboost were advised that their services were no longer required, no telephone conversations on the matter would be entered into, and their staff or representatives where hereby prohibited from entering my property.

As of August the 14th 2019, Sunboost persists to attempt contact via frequently changing phone numbers.
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Sun Boost, the supplier were spot on when it came to service. Setting up the wifi, contacting me and my electricity supplier. The quality was better than proportionate to the price. Highly recommend. Show additional information

Warning- if you have a two storey house – it may just be too much trouble for the installers.

I initially did my research, I sort of knew Sunboost were one of the “fastfood outlets” for Solar installations. I had a friend in the same suburb use them and everything turned out well for her. After cancelling one day for the install, on the new date the installers turned up. The manager wanted to initially change where the panels had agreed to go so that it would be closer to the fuse box. He was concerned about length of cable he would have to use. After it was determined they needed to go where planned, he said the roof was too high to safely get the panels up. I said they were welcome to carry the panels inside to a second storey balcony where there was easy access to the roof. They were not interested, panels too large. However not as large as the sofa that was carried up last week. He then said the roof pitch was a bit steep. After that it was all action deciding which job they could get to next – hopefully a single storey house with an easy install.

I felt that with so much work on, the installers could cherry pick the easy jobs and one’s like mine which would take longer and would be more difficult, they were not interested in. One installer said if I hired a lift from a hire store for about $300 they could go ahead. When Sunboost eventually came back to me they said they could do the job for another $1,200. Good one.

If you have a simple install, why not risk it, it didn’t work for me, but I can understand the economics of it as they probably get paid the same irrespective of how long the install takes.

Note – still waiting on my deposit to be refunded after 3 follow up calls over 2 weeks.
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I found that I could get a wholesale price if I looked hard enough. No need to waste my hard earned money on lining peoples pockets unnecessarily I feel.
Thanks for your help though Finn
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Sun Boost report.

After a lot of searching for a quality solar system we went with Sun Boost. Great quality, great price , fast clean installation, extremely happy. Show additional information
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Month+ to get solar meter. Show additional information
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They initially quoted 6.6kw of panels (24 275 watt panels) even though it was obvious by the latter quotes I got from solar quotes preferred suppliers that only 20 would fit, when I complained I was supplied with 20 300 watt panels which is 6Kw. The installation was fast and neat with no damage to the roof???? so all up I’m happy but it’s early days and am still waiting for Origin to install smart meter so I can’t comment on the system performance. Show additional information

Best Service ive had for years

Positive all the way through, Sales staff are up front, there job is to explain and sell you a Solar system that you want. Once we decided to go with Sunboost, it was all great, Good OLD fashioned service, I was given a installation date, and I thought "OH Yeah", like this is going to happen, Being a fussy tradesmen myself and a born critic of every body else's work, I was ready to pounce on any short comings, Well they stuffed me, Everything went to plan exactly as they said, ladies that dealt with the finance side of things were precise, and a receipt arrived instantly after every payment.

I got exactly what I paid for, and the staff work very hard at being the best, and it sure pays off. I have no hesitation recommending Sunboost to anyone thinking of buying solar. We live several hours out of Brisbane, fully installed for $3400, They used local top tradesmen for the installation, not one hiccup. Well done to all the Sunboost team, 5 star for sure.
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Value for money

Well done Sunoost sales team were good and not too pushy Show additional information
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If you want a proper Solar system installed, DO NOT USE SUN BOOST

I meant what I said in my title.

I have nothing good to say about Sunboost, all they want is their money after they tried to sell you their products.

After all, you will get a system that is poorly installed by their dodgy, unqualified contractors. They had to come 3 times to complete the installation and still they didn't install the system properly. The installers came and said they didn't bring the racks to fit the panels and said they can install the panels first and come back to re-fit the racks later on. After numbers of contacting their so called customer service or technical department they finally send out the "boss" of the installer to check the installation. Then all he could have told me is there is nothing he can do about re-fitting the racks because it has already been installed.

My solar system is not working to how it's supposed to work, most of the panels are gathering dust and collecting water because of the fitting angle of the panels are only 5 degrees. the "boss" of the installer told me I just need to get on the roof myself and clean it every few months? Like I need to do it myself to keep it clean. How crazy is that.
I have the system fitted for almost 1 year and I have spent at least 6 months trying to have the issue rectified even through making a complain to NSW fair trading.

Only to get a reply back from fair trading saying that because they are not responding at all so they can not process my claim any further???

" Although I am unable to provide you with a resolution to your complaint, you can lodge a complaint with NCAT (NSW Civil and Administrative Tribunal)."

Seriously this is not what we needed it as a consumer. I paid $8000 for the system because they told me I need to have micro inverter fitted.

If you need a solar system installed and you would like to have "warranty" or "aftersale services", DO NOT GO WITH SUN BOOST.

I AM DEAD SERIOUS, DO NOT GO WITH THEM.
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Above Average quality of Panels and Inverter with expert installation team.

Only the app assoc with the inverter took a bit of clarification but once this was cleared then all good.
Overall experience 4/5 stars.
Thanks Sunboost AND of course Allan Border.
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Extremely Satisfied

The team at Sunboost was excellent to deal with and the customer service that I received from Rex was second to none. I will definitely be recommending Sunboost to all my friends and family. Show additional information
I decided not to go with 11kw system with 40 solar panels. Was given a new quote in the afternoon and system was installed the very next morning. Had a choice of different panels and inverters and I chose 21 Trina Mono 285W honey max and Solis 6Kw 3 phase inverter with wifi monitoring. It is impossible to work out wifi as it has a separate network and does not use my nbn wifi. Can scroll up and down from the panel and inverter placed in garage as I requested. Tariff rate of 7.5 cents per Kw and Fairdeal 33 discount is ok for the time being. Show additional information

WARNING DON'T DEAL WITH SUNBOOST

My experience with sunboost has been a mix of lies and shonky deals. I should have given more credit to the multitude of bad reviews they have on the net, they're all true. When the original deal wouldn't fit on my roof, I was strung along with a number of very suspect offers, including the use of heavy industrial rated panels. I kept saying that I wanted to opt out of the deal, but Jordan kept saying "give me another chance, I've got a great deal to offer you". These all turned out to be more expensive, or using bad quality panels. When they finally accepted that I didn't want to continue, they told me I needed to fill out a form to get my deposit back, but took ages to send it to me. I finally filled it out and returned it, but they still didn't return my money. I rang and asked what the problem was and Jordan said it was all ok and it would be in my bank within a week. It's now more than a week later and still no money. I told then that if they didn't transfer the money by today that I'd write a bad review and go to Consumer Affairs, but they still haven't transferred my money. Do not deal with this company, unless you want to be lied to and ripped off. Show additional information
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Excellent. Great customer service

They provided a quote promptly. The installation was done smoothly, and the installers were friendly and easy to deal with. Arrived early to do the job too.

The Sunboost team is very professional in handling any queries, they reply emails and would call. All the paperwork were handled properly. They informed us along the way of how things were. Very happy with their work. Highly recommended.
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Good Value for Money Installer

Price was the best I could find after months of research. Found that the phone sales person wasn't the most knowledgeable person on solar. However the sort answers to my questions and gave me options to suit my needs. Installation was done quick within a week of giving deposit. They broke a couple of roof tiles and a ridge tile during installation. Put a ton of silicon on them as a remedy. I had to replace them later. I went with mid range quality Seraphim Mono 300W tier 1 panels and a Solis 1P5K-4G-MX Inverter. Performance of panels has been great in the first 8 weeks. Have averaged 25kWh to 29kWh on sunny days. The worst cloudy day was 12kWh. Location is Northern Beaches of Sydney. Have knocked my electricity bill down by 70%. Show additional information

Pushy Sales People but Good Service Ultimately

They were quite forceful in getting me to sign up. Deposit paid and then the installation occurred three weeks later. I’m very happy so far. Show additional information
Guided through by Adam very quick satisfactory installation. Great savings on my solar system. Show additional information
Very strong almost pushy sales, but eventually got a reasonable price. Paid extra due to a difficult property, which I have into because I was over it all. Show additional information
The after installation backup assistance was very good. Zara was very good on the phone to correct a alarm on my system caused by a switch in my meter box. OK. Overall it was a smooth process start to finish. Thanks very much. Show additional information
I have repeatedly contacted Sunboost for an email for warranty and other information re my solar system. I have received no reply, their service is poor, and I would not have chosen Sunboost if I had read the reviews first. Show additional information
Sunboost installation team was reliable, friendly and efficient. The back-up from Sunboost was excellent. am now whether it is all completed with as much efficiency and success as I have experienced so far.

I did not go with any of your 3 quotes because 1 did not respond and the other 2 were more expensive although one of those two was very helpful nevertheless. Your assistance through Solar Quotes was extremely helpful even though I did not go with the quotes and is appreciated.

Regards.
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Excellent service with installation in 10 days although connection to the grid took a further 4 weeks. We have yet to see what feedback credit to the grid will result in as it is now approaching winter but our expectations are high ! Show additional information
There was some communication issues with the salesmen, hard to understand but eventually we got there. We agree on a price but was asked for another $250 more for the inverter on the day of the installation. I agreed to $150 and Rex covered the other $100 because the inverter was supplied by the installation contractors who were excellent and very professional to deal with but over all very satisfied with job. I can't wait to see the difference this will make on my next power bill... hopefully alot. Cheers Sunboost. Show additional information
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