Sunboost Reviews

Based on 92 reviews Aus Ranking

  • 5 star 10
  • 4 star 49
  • 3 star 15
  • 2 star 7
  • 1 star 9

Average Customer Review

  • Value
    4.07
  • System Quality
    3.92
  • Customer Service
    3.51
  • Installation
    4.06

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About Sunboost, Solar Installers

Sunboost
Sunboost is a Solar Power Installation company based in and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes

Sunboost Solar Reviews

Pushy Sales People but Good Service Ultimately

They were quite forceful in getting me to sign up. Deposit paid and then the installation occurred three weeks later. I'm very happy so far. Show additional information
Guided through by Adam very quick satisfactory installation. Great savings on my solar system. Show additional information
Very strong almost pushy sales, but eventually got a reasonable price. Paid extra due to a difficult property, which I have into because I was over it all. Show additional information
The after installation backup assistance was very good. Zara was very good on the phone to correct a alarm on my system caused by a switch in my meter box. OK. Overall it was a smooth process start to finish. Thanks very much. Show additional information
I have repeatedly contacted Sunboost for an email for warranty and other information re my solar system. I have received no reply, their service is poor, and I would not have chosen Sunboost if I had read the reviews first. Show additional information
Sunboost installation team was reliable, friendly and efficient. The back-up from Sunboost was excellent. am now whether it is all completed with as much efficiency and success as I have experienced so far.

I did not go with any of your 3 quotes because 1 did not respond and the other 2 were more expensive although one of those two was very helpful nevertheless. Your assistance through Solar Quotes was extremely helpful even though I did not go with the quotes and is appreciated.

Regards.
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Excellent service with installation in 10 days although connection to the grid took a further 4 weeks. We have yet to see what feedback credit to the grid will result in as it is now approaching winter but our expectations are high ! Show additional information
There was some communication issues with the salesmen, hard to understand but eventually we got there. We agree on a price but was asked for another $250 more for the inverter on the day of the installation. I agreed to $150 and Rex covered the other $100 because the inverter was supplied by the installation contractors who were excellent and very professional to deal with but over all very satisfied with job. I can't wait to see the difference this will make on my next power bill... hopefully alot. Cheers Sunboost. Show additional information
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I gave a deposit for a 6.6KW, they kept on changing the installation dates as they insist on same day 100% payment, but Bank will not pay the loaned amount until an inspector will approve... for this reason, they kept on moving the dates, until 4 months later, frustrated, I requested to refund my deposit, and opted for another installer suggested by Solar quotes, bingo!!!, done in 2 weeks!

Sunboost sales people are rude, never reply the emails when after they knew i am requesteing a refund. their phone calls are hidden numbers as always so you cant call them back. delayed the deposit until now... i need consumer affairs on this.
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Paid a deposit for the 6.4kW system to be installed Jan 2, 2019. However, when installers arrived they found that our rooftop was not suited to solar panels. Because the system will not work we requested for the deposit to be refunded. Jordan from Sunboost assured us that they will be happy to refund the deposit but said that we should consider buying the optimisers to make it work. Because the optimisers were expensive we decided not to go ahead. Since then, communication with Sunboost has been awful. They do not return phone calls or respond to emails. When we did get to speak to Sunboost, they keep insisting that we buy the optimisers to make it work, and will not take no for an answer. 3 months later, many exchanges of emails and phones calls they still insist we must buy the optimisers. Today (26 March 2019), Fiona from Sunboost had the decency to tell me that the cooling off period had expired and we are not entitled to the refund. This is obviously their tactic to keep delaying the refund till the cooling off period had expired. We will be taking this matter further with consumer affairs. Show additional information
Hi Finn
Thank you for your fantastic assistance
I have purchased
For the Supply and Installation of Complete Solar System [A] Total Cost (inc GST): 4690.00

Panel Details : 22 X 300 Watt Seraphim 300 W Mono Black Frame (SRP-
300-6MB) Panels.

Model : SRP-300-6MB
Inverter Details : 1 Fronius Primo 5 kW 1 Phase 2 MPPT-INT Ver Grid
Connect (5.0-1) KW Inverter
Model : Primo 5.0-1

[B] Paid To Date: 4690.00

[C] Balance Due: 0.00
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Worst company ever! Installed the system and cracked our roof then refused to take responsibility!
Very dodgy - Worst ever!
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It was a very seamless transaction from start to finish. Sales and installers were all very professional and helpful. Show additional information
Stay away!!!!
Bad communication, unreliable, arrogant.
They will quote you a price and once you have paid your deposit and after 3 months chasing them to see when they will install the system they want more money.

I cancelled the job as dealing with this company was very unprofessional.
They are quick to take the deposit (December 2018), cancelled job (late February 2019), I have to keep emailing them to get my deposit back and they don't respond.
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Promised for 6.4KW system to install within 2 weeks. Took 8 weeks to schedule. 18 Panels + 6 Free panels offered. Installed said on the roof he can install only 21 panels. Called them up and said can't refund for the remaining 3 panels because as per the deal it was free. Asked them to leave it with me without installing and said no.

So after long phone calls, they agree to refund $60 per panel ($180). So I ended up with 21 Panels. Not sure how much KW I would get.

Installer was nice. Mentioned this is their catch. Offer free panels and no use for average roof due to not enough space. Also said all panels are Chinese made poor quality.

I would not recommend these people. I feel I lost $4000 and not sure how long this system will last. Never expected this in Australia :( .
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Only negative was electrical installer took a while to send completed paperwork back to Sunboost which held things up a bit, however very happy with the service and installation of the system Sunboost sales staff very helpful and friendly overall good experience Show additional information
Just installed our solar panels today. The installer failed to notify that they drilled another hole on the rendered wall and put silicone. Not acceptable and not happy Jan?? Show additional information
Sunboost has excellent service, however the Electrical installer while he did an excellent job and was very helpful, however he cracked a skylight and failed to notify me, so when it rained my house got wet, he remains uncontactable even with the assistance of Sunboost. Show additional information
Today is the first day it generated electricity. My retailer had made the metering changes on the 8 February but did not tell me until I contacted them todat (14 February). Show additional information
Good value for money system with Aussie support from manufacturers. Quick installation by Sunboost Solar Show additional information
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I would have liked to have more information, but you only seem to deal with sales person. He was friendly and always got back with the info I needed. It was an excellent price - under $5k for 5kw system and they added another 1 kw, so in the end 6.6Kw. Installation was on time and to plan. System has been generating excellently from day 1+. There was a fault message on the inverter, so working erratically, and I had to work through a YouTube clip to work out how to adjust system. Overall a solid Pass, but I am left with the impression they are more interested in sales than service. It it worked out for me. Show additional information
We were extremely impressed with the professional way Greg Franich and his crew all worked and also their cheerful demeanour. It was a pleasure having them at our home. Workmanship first class. Show additional information
I ordered my system in November 2018. About 3 weeks later, got a call to say they could installed next day (mid December) or I could leave it til 30th Dec. I took the opportunity to take the next day.

Installers arrived about 1/2hr later than promised the next day. Whole system was installed and finished by lunch time and operational (as I already had a Solar Net meter).

I got the Solis 5kW Inverter with 6.6kW Seraphim panels. All working good with my exisitng solar systems (1.5kW and 3.2kW).

It has generated over 1MWh from the new system since day 1 (about 6 weeks now). So, going really well at the moment.

I had to pay an extra $200 as the DNSP wanted to export my limit from the new inverter as I had 11.3kW of panels on a single phase. But so far, the export limit has not kicked in. As I have a Tesla battery as well, so most of the solar energy is going to battery which can take 5kW charging rate, the rest is to house and excess to grid.
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Hopeless mob of BS artists. Wanted an extra $800 AFTER contract was signed. Installer failed to show up 5 times. Refused to respond to emails or take phone calls. 4 weeks later and STILL waiting for EWR so i can organise new meter and start putting electricity back into grid. Show additional information
No dramas, all good. Happened quickly and install was done by local Australian tradies. Show additional information
The information supplied by solar quotes was invaluable.
Particularly the tables showing brands and where they were ranked from entry level to high end. Thank you.
The system being supplied is Qcell panels with a Solax hybrid inverter.
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Ordered the system after calling the 1300 number and discussed the system with the salesperson on 04/01/2019, was promised an upgrade from 5 to 6 kW, salesperson advised that I would receive a receipt for the deposit via email that by the 05/01/2019 and the contract by 07/01/2019.
I'm still waiting for the receipt and the contract, the credit card payment advise has been submitted to my bank.
Sent them an email asking what has happened to the receipt and contract to date no reply.
After reading some of the reviews on this site about SUNBOOST I think the next step will be cancel the credit card deposit if possible and find another supplier, or just report this to Consumer Affairs.
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Maybe not politically correct but I found the language barrier with the supplier very stressful, but considered the price I had to pay to acquire the reasonable deal on offer. Show additional information
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In September I paid deposit ($400) for a system. Prior to installation or any site visit , and within the terms of the contract, I decided not to continue and cancelled the order.

Sunboost was not happy about this but initially agreed to refund my deposit. After several followup emails from me, there has been no refund.

I've listed the customer service as poor. The individual I corresponded with was always pleasant and helpful. But these pleasant interactions were not backed up by the company since they have withheld my money. They say one thing and have done another.
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Ordered system on-line, paid $300 deposit. They gave me an install date of December 10, installer did not arrive and nobody called. Phoned Sunboost who the asked installer to call, excuse was somebody had a bad back but they would be there Thursday. On Thursday again nobody arrived, I called Sunboost and installer eventually arrived, no install plan and wrong inverter. The installer said he would be there the next Tuesday.

The next Tuesday no installer, phoned Sunboost who then said they would do it Thursday, today, the 20th. No installer again, phoned Sunboost. numerous times and �they would get back to me�. Finally told them I was giving up and wanted my deposit back.

Installer just called and said it was a �a difficult� job and could he do it between Christmas and New Year, I figure my chances of that happening are small. Will continue to see if I can get a refund, going to be interesting.
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Quoted on Seraphim panels and Solis inverter both very poor ratings in my opinion so that put me off completely. Could upgrade both to something better but i was too put off by them initially offering an economical system but with crap panels and inverter. Beware. Show additional information
After assessing the quotes received fro the 3 suppliers referred, I originally thought that the paybacks periods were too high/long. I made a conscious decision to go to a bottom end supplier who was still rated by your website, using panels and inverters also were listed by the website. I knew that there was a trade off between quality and longevity of the system and customer service from the supplier, but got the feeling that I could live with that so long as the installation was sound. I was given some incorrect information prior to instillation, which was immediately corrected by the licensed (contractor) installer on the day of installation. I also found that the responsiveness of the supplier to queries was dramatically different after installation ( i.e. after I had paid for the system). Once again when the system costs less then half the cost of others this wasn't a huge surprise, and just took a bit of persistence to see it through.

The installation process was completed in one day. With was up and running within 10 days of purchase/deposit, which was fantastic as well.

I learnt a lot about solar during the process, and 80% of what I learnt was via the solar quotes website (the remainder via my experience with the supplier).
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Avoid like the plague. Lies from beginning to end. Promise the world, deliver nothing. Show additional information
Sunboost delivered as per quote, without fuss, price and installation was very good Show additional information
The sales and support persons are nice, but they have so many people employed, because the company uses a call center, that you are passed on from one to the other. I have spoken to 8 people and have had to ring over 20 times for this job :(

Also the installers are contractors; the first guy called on the installation day and said he could not make it - I'd taken the day off.
The next guy came 2 weeks later, and installed the panels but had the wrong inverter (Solis) not the one I purchased (Huawei). I had to chase the company for 3 days to get the right inverter installed and get a date confirmed.

And finally when the Compliance certificate came it had Solis on it. Then I had to chase them up another 6 times before they whited it out and resent the same certificate, but as it has come from their email address, I have retained it. It looks shoddy, but at least I can prove it was received that way.
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Sales delivered the best price and promised best service and a bonus coupon book gift. More than 5 installation dates came and went. No bonus coupon book. Over 30 emails back and forth. Better off saying we do not service Canberra than such poor customer service. Even now after 2 emails and 4 weeks I do not know if my system is commissioned as they do not reply to requests for information. I was promised the best but feel very disappointed by their service. Would give a one star but system seems to be working. Show additional information
Good pre- sales service and after signing of contract service.
Salesperson was kind, well mannered and patient throughout negotiations for the best deal.
Got it installed as soon as possible and on promised date. Company seems reputable after researching it. Also, Aussie based.
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I went with sun boost as they used well reported and top rated panels and inverter and they also use local installers. My installer lives just around the corner from my house and has been putting up panels by the truck load lately apparently. Very happy with the service from start to finish and we regularly generate over 35kw per day. Show additional information
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I save heaps of money going with Sunboost and their service was excellent Show additional information
Month+ to get solar meter. Show additional information
Edward from Sunboost was very helpful and easy to deal with.At the end he even called to ask if there is any questions I would like to ask. The team was very professional and had the panels done in a good amount of time. They were very tidy and cleaned up with no mess around. Thank you Sunboost for the installation and I would highly recommend to anyone who would like to have their Solar installed. Now just waiting from Origin Energy to install our net meter. Show additional information
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