Sunboost Reviews
See Ratings Over Time
About
Bell Solar Pty Ltd, trading as Sunboost, is a solar retailer headquartered in New South Wales and operates Australia-wide.
The company doesn't reveal much in the way of background on its web site, but Sunboost is a part of National Solar Energy Group (NSEG), which claims to be the "largest integrated solar company in Australia".
NSEG states Sunboost has installed more than 200MW of solar power systems across the country - and the company has achieved that in a relatively short time.
Sunboost reviews here on SolarQuotes submitted by Australians who have had solar panels installed by the company tend to be mixed in terms of ratings and feedback on quality of service and installation, as you'll see below.
Contact Details:
- Trading Address: Suite 216, 10-12 Flushcombe Road, Blacktown NSW 2148 (note: by appointment only).
- Phone Number: 1300 786 266
- Email Address: [email protected]
- Website
Reviewers report paying: $3,341 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
EV Charger brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Sunboost Reviews (313)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 58
- 4 star 134
- 3 star 29
- 2 star 31
- 1 star 61
18 June 2025
19 May 2025
Affordable installation
Great customer service from quote to after sales.The installation was done by subcontractors which wouldve been nice to know from the quotation stage. The installers were punctual and didn't break too many tiles however the roof brackets could've been better.
Yes, it was seamless and the grid connection was done after installation so no action was required. I was shown how to use and monitor the system.
The only complaint I had was the payment was requested several times and also had to be made prior to the installation which is very unusual for such a big company.
06 April 2025
Easy solar
Easy from start to finish. Good value quotation. The communication was excellent. They offered flexibility with size of the system and inverter manufacturers.Panel rating: 4/5
Inverter rating: 4/5
09 March 2025
Decisions
Decision was hard to make even with the help from solar quotes. Decided from adds and hopefully made a correct decision. Remove and dispose of old system.06 March 2025
Fantastic installer/ subcontractor
Installer subcontractors were great. But sunboost harassed about full payment even before the system was installedPanel rating: 5/5
Inverter rating: 5/5
28 February 2025
Clearly explained the installation process, affordable price, good customer service
Great serviceHustle free installation
Affordable and approchable
Good explanation
27 February 2025
Trying to get my deposit back
Salesperson was good at his job. He had me pay a deposit before I received the quote. Dumb thing for me to do I know. Anyway, the quote I received was for 7.5KW when we spoke of 10KW so straight up I am getting less than I would have been paying for. I called the salesperson who was quick to respond when he realised I wanted to pull out of the deal but when he could not convince me to stay and I wanted my deposit back, he then said he was "on another call" and could he call me back. . . . 2 calls, 2 texts and 3 days later and he still has not followed me up. I have made a complaint via email. I will wait and see if I get any response. Lucky I only paid $300 deposit. Some reviews I have read said they paid $1000 deposit.So many other companies to choose from. Do your homework and go with a company that has been around for a while and is transparent.
I have rated value for money, quality of system and installation as 3/5 because we did not get this far so I rated in the middle.
05 January 2025
Good: Price, Installation and quality. Bad: No pre-install site visit
I had 3 quotes via this site and they all came in over about 25k for 13kw system with 10kwh battery . I contacted Sunboost separately as their ad had appeared when I did the initial google search.Sunboost quoted for virtually identical system (just different make of panels) and was significantly cheaper than all the other quotes. IMO getting solar is a lottery and the quality of the final system depends largely on the quality of the installers. In my case at least the installers were superb, so I guess I was lucky. I’ve been up on the roof and every part of the installation is high quality. The wiring and conduit is all correctly rated and the whole system has functioned flawlessly for the past year. I couldn’t be happier with it. My only gripe with Sunboost was the lack of a pre-installation visit. They do everything over the phone. As a direct result of this, there were a few surprises for the installers (and particularly the excellent electrician) which resulted in a few minor delays which could have been avoided if someone had come out to scope the job earlier. In the end Sunboist shipped some extra parts out from their office by Uber (which they paid for), so no great drama really, but I spent quite a while with the electrician before he could even start work as it turned out solar batteries can’t just be shoved anywhere. Post installation I received several calls from Sunboost asking how my system was going. I got the impression that they were VERY keen to get good reviews and were trying very hard to improve customer service to achieve that. I have a Sungrow 10Kw hybrid, 3 phase Inverter and 9.6Kwh battery. The electrician helped me setup the Sungrow app on my phone and it has also worked flawlessly for this past year. I used to pay well over $1000/quarter for electricity and now all annual bill is less than zero.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
25 December 2024
All good
Value for money, nil install problems, reasonable instructions how to use All goodInverter rating: 4/5
19 September 2024
Sunboost very efficient
Very efficient with the whole process and installation time was ok. They did however take my ladder and had to return it.Panel rating: 5/5
Inverter rating: 5/5
21 August 2024
Trouble free installation, excellent customer support.
Quotation process efficient both via email and Personal contact.Installation completed without any issues, very professional
Excellent customer service from beginning to end.
Panel rating: 4/5
Inverter rating: 4/5
30 July 2024
Very good job.
Great job for the price. Sales person was always on the job. Installer was polite and prompt, with good service. Very happy with the whole process.Panel rating: 4/5
Inverter rating: 4/5
28 July 2024
Good value system terrible after service
Salesperson was attentive but a bit pushy, quote was quick. They were happy to talk and revise quote many times. We got a 20kw system, Jinko pannels with solis 15kw inverter. Installation was ontime and installer polite.After sales service was ok but we realised an important componant was missing from our inverter in order to have full app functionality (see power going out). They were not that co-opporative and in the end reluctantly said they would install it for an extra $1500! A bit disappointing. Will be getting our battery elsewhere.
Panel rating: 5/5
Inverter rating: 4/5
20 June 2024
Great value for money and reasonable product.
After receiving a number of quotes from Canberra based companies that we over priced I chose Sunboost at half the price. Not just on price but also got sick of local suppliers saying don’t trust unreliable Sydney installers/prices. And you won’t get any follow up support.Thanks the great resources at solar quotes I was able to identify the products quoted by Sunboost were reasonable quality. Customer service was good and install seems ok so far.
Inverter rating: 4/5
EV Charger rating: 5/5
12 May 2024
Never deal with Sunburst company
Sales quoting salesperson has manipulated my original booking to suit himselfinstallers did not measure prior to installation how panels to be installed on roof and sunboost did not send information on directions on roof installation format
they did organise grid connection with difficulty - red light still on battery and did not take time to explain how to use charger.
18 February 2024
No help from installer
No help at allInverter rating: 1/5
07 February 2024
Very disappointing
System installed 3months ago and doesn’t show pv generation in real time.System was not setup properly as well and changes were made several times
Calling service is extremely frustrating and they don’t answer simple questions. They didn’t understand what I was asking either and thought that real time generation, consumption and grid isn’t possible
Sadly this will end up in court
Inverter rating: 1/5
01 February 2024
Sunboost we’re fine this far as we have had installed this week. On Top Solar n Electrical installed system they were prompt professional and appear to have done a good job.
Good apart from sunboost did not do pre site inspection just an online. Installers had re configure placement which was fine once explained why.31 December 2023
Sunboost were able to provide the exact quantity system I wanted. The installer was exceptional
They were a little pushy wanting money up front.They did have the best price for what I wanted.
I had to take charge of the design of the system as the salesperson didn’t have much of an idea.
It was all done ver the phone which wasn’t ideal.
The contracted installer was excellent and communicated well. He worked with me on designing the best configuration for placement of panels and inverter.
Overall happy but thought the sales side of the experience could have been better.
Panel rating: 5/5
Inverter rating: 5/5
20 December 2023
Unsatisfactory response from the customer service team.
Unsatisfactory response from the customer service. Hard to believe that they are dragging the client for no answer at the end. Extremely poor service and cannot be recommended to any third party. Installers are far most worst that they do not plan what they need for the installation viz site inspection and walked away cool without any feedback about the issue that they faced. Simply wasting the customer's time for nothing.Panel rating: 5/5
Inverter rating: 5/5
15 December 2023
Cost effective choice
I considered 5 quotes before making a decision. 3 of these were organized by Solar Quotes. The variation in system capacity and associated cost were enormous. While most people quoting appeared quite knowledgeable from a technical aspect, very few focused on the financial aspect namely the projected payback period. Eventually I took a leap of faith (in spite of several bad reviews) and went for the cheapest system that (all going well) will give me a projected 2 year payback. Be prepared to negotiate with this company and make sure you have everything in writing. Having said that, once we were through finalising the quote everything has gone very smoothly. At this time I would happily recommend Sunboost Solar.Panel rating: 5/5
Inverter rating: 4/5
30 November 2023
Not working
When it worked it worked well but to walk away from any responsibility just 6 weeks out of warranty speaks volumes for the company. I think people need to be aware of the type of company they are dealing with.Inverter rating: 1/5
31 October 2023
Excellent
We are very happy with our solar system. Our system was installed on time and very efficiently. The installation guys were brilliant and spent time explaining how the system works. Sales staff were extremely friendly and helpful. Had to call service desk for help on the app only because of my own stupidity and they were very helpful. Our electricity account has halved and will come down even more when I train the wife when to do washing /cooking etc. one very happy customer thank you. Based on my experience I have no problem recommending Sun Boost.Inverter rating: 5/5
30 October 2023
Stole Money
Wanted to purchase a system and was told by them that he would have to up the price by $50 so the system could make the relevant discounts ... First Red FlagNext $1010 was taken as a deposit instead of the $1000 stated ... never mentioned the surcharge if done by card and i asked if there was any difference if bank transfer or card and he responded "no it just gets approved quicker by card" .... Second red flag.
Now they are saying its mine and the banks problem to follow up ... terrible customer service and lies to get you to sign with them
23 October 2023
great value for money
Thanks to Solar Quote website I was armed with information on which products to buy. We have the Solis inverter with Jinko panels. All working well. Installation was done quickly and on time.The phone sales people were pretty aggressive and not overly helpful. You could tell all they wanted was a sale. I was able to get the system supplied and installed for around less than half the price of the 3 companies that Solar Quotes sent.
Without the Solar Quotes information I would have paid $11000 for a 10kw system. Instead I looked around and found the same products for $5400.
Panel rating: 5/5
Inverter rating: 5/5
13 October 2023
Hopeless
Hopeless, I feel conned. Cannot recommend this supplier. But they're not concerned.Inverter rating: 1/5
11 October 2023
Timely install and neat work
Sunboost offered a cheaper solution of the same products quoted through solarquotes04 September 2023
System hasn't worked since installation
System hasn't worked since installation. And they don't reply to emails or phone calls03 September 2023
The system was purchased based price. The supplier did try to extract extra funding for working on a tile roof, however this was denied as the supplier was aware of this fact when they quoted.
Quote was lowest of all suppliers who contacted us.The installation when well. No hassles.
Everything worked correctly after install
Inverter rating: 1/5
31 July 2023
Original Review on 17-09-2022:
Installation completed
Installation completed and having a quick look at production before turning system off till power company updates meter box, it seems to work great. Happy with production despite it being overcast. Installation was delayed due to bad weather but when they returned it went smoothly and everyone was polite and professional.11 months later we asked Sune: "Are you happy with the performance of your system so far?"
Yes. Should recover costs within 3 years, all going well.30 July 2023
The unit was installed 11 days after i gave the okay. I was given a full rundown and they helped me set up my mobile so i could monitor the system
1- sales and quoting process was a bit daunting as i kept getting calls from all over Australia from different offices about info that was required2- installation was done 11 days after the go ahead and the workers onsite removed my old system and stacked it and all the rails neatly onsite for me to recycle
3- all connections and approvals were quickly and efficiently handled by the company
Inverter rating: 5/5
26 July 2023
Good price and service
Their quote was considerably lower than others and the service I received was excellent.24 July 2023
Safety of Installation
SunBoost are not a good company. They suck you in take your money and that's where the customer service ends. Sunboost will not bother to rectify even if it is a safety issue such as not having installed Isolator Switch. They will not send a representative out to look into problems and they have no technical backup or support. Upon insisting for several months I had original installer attended the site . Even though he is Licensed Electrician and CEC accredited he will do only what Sunboost wants, even if he considers it is an issue. They are a disgrace and should not be allowed to continue operating in Australia.Inverter rating: 2/5
24 July 2023
Very happy
SunBoost were very professional from sale to installation!! I dealt with 1 representative through the whole process & he was polite, informative, efficient & available. It all went smoothly, quickly & at the best price for the same product.23 July 2023
Great service
Was told by other companies to be very careful if I went with Sunboost ...... had no problems so farInverter rating: 4/5
16 July 2023
Smooth Process from Quoting to Installation to Post-Sale
Their customer service was great and always replied to my questions promptly from quoting to post-sale. The installation team arrived around 7:40am and finished the job around 2pm, they answered my questions politely and professionally. The installation was great and tidy. The team helped me to install a large inverter cover with a small extra cost.04 July 2023
Excellent Installer
Professional ,punctual ,very polite installers.The overall installation looks greatPanel rating: 4/5
21 June 2023
Amazing value
Submitted online enquiry. Received a call back checking details and address etc. the price advertised was the same price quoted. Paid 10% deposit in instalments. I kept them in the loop about the progress of our build despite major delays they were fantastic and extremely understanding of our situation. They honoured our quote and deposit despite not being installed for 18 months (due to no fault of theirs, it was on our builders).Panel rating: 5/5
Inverter rating: 5/5
12 June 2023
Original Review on 16-08-2022:
Nothing was a problem. Turned up on time, walked me through the system. Couldn’t ask for more
Your quotes were delivered on time and visitation was very amicable. The price and quality was what swayed me to Sunboost. Others did not come close sorry!I thank you for your service - it was very professional
Cheers Lloyd
10 months later we asked Lloyd: "Are you happy with the performance of your system so far?"
Let you know !!07 June 2023
24 May 2023
Great value and great service
They offered us a deal too good too refuse. Excellent service and communication. They organised everything.02 May 2023
Fast and effective
No complaints so far, everything has been connected and the installer ensured any cracked roof tiles were replaced, he also noted old cracked roof tiles and replaced those as well which were not part of the installation. During the Autumn period prior solar panels I was averaging around 52 kw per day. Since the installation my usage is around 23 KW per day.Inverter rating: 5/5
30 April 2023
Very satisfied with the installation. Professional
Work carried out professionally and installed efficiently and on time as arranged.Inverter rating: 4/5
26 April 2023
Highly Recommended
Great to deal with. Half the price of 'I want Energy'. I got good panels and a recommended inverter with excellent warranties. Install team were professional, quick and communicated very well. They sent the paperwork to the wrong energy retailer but are fixing that.24 April 2023
Cost competitive system with quality installation
Helpful and knowledgeable sales and service people. Willing to negotiate on size and type of equipment, as well as price.20 April 2023
Totally Stressful and incompetent Company stay clear!!
Beware of SunBoostWho have managed to has mess up quotes, changed prices with surcharges, messed up install and now at the last hurdle they have fallen again, with the grid connection.
They have lied (written in emails and on voice calls) and blamed installers for delays when they weren't able to supply them with panels, blamed installer for re-scheduled due to weather when they hadn't booked them and now blaming installers for wrong meter connection and therefore wrong EWR paperwork being submitted to Origin/Energex
All errors I have had proof from messages sent to installers, always when they never instructed correctly.
This order process started on 26th Jan 2023 for early February instal. Now 20th April and still no connection surcharges and now more meter connection delays due to incomplete meter work wrongly instructed... WTH!
This has been the worst and most stressful out of 4 solar instals in SE Qld we have carried out!
Be warned!!!
Ps just so you know I am not just a grumpy old man. I am happy to celebrate many businesses positive behaviours and have posted many, but also as likely to dish out if they are un-trustworthy or unreliable and offer bad customer service.
13 February 2023
Sunboost installation
Good and negotiable sales processInstallation was completed quickly, installers very helpful and polite, grid connection paperwork completed within a day
23 January 2023
Best price but couldn't fit planned system.
Best price for panel and inverter combination.Staff were slow in communicating install dates, etc.
On install at had to downsize to 5kw as couldn't fit 6.6kw system on roof
22 January 2023
26 December 2022
Straight forward
I had gathered as much information I could in regards to the brand of panels and inverter. Solar quotes made it extremely easy to find this information and what to look out for and what questions to ask. Resulting in making my choice confidently.Was updated by the sales person often of where they and I was in the process of installation. Was open to discuss different sizes of systems and inverters as well as providing official documentation for each product. Installation was completed smoothly, installers answered any questions I had.
Grid connection is yet to be completed. Given that it is Christmas they have informed me they will be updating me shortly after New Year’s Day.
Yet to be Installed
With the combination of State and Federal subsidies yet to come in to place, my new system is yet to be installed.Unfortunately when I contacted the recommended company, the salesperson spent a great deal of time rubbishing the completion and seemed disinterested.
I sent in the requested photos and information and heard nothing back.
Given the lack of response I went elsewhere
I can't actually rate the installation as it will only be post 1/7/25