EnergySA Reviews
4.6
Leave a review Based on 55 ratings Aus Ranking
- 5 star 23
- 4 star 28
- 3 star 4
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.42
- System Quality 4.63
- Customer Service 4.75
- Installation 4.75
Timeline
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Energy SA is a South Australian owned and operated Solar and Air Conditioning Company. With over a decade of experience in the industry, our mission is to provide South Australians with high quality and innovative systems at competitive prices.
"WE PRIDE OURSELVES ON OUR HIGH STANDARD OF INSTALLATIONS AND MATERIALS USED, AND OFFER QUALITY WORKMANSHIP EVERY TIME."
Our professional tradespeople are trained, licensed and reliable.
As experts in both Solar and Air Conditioning we provide:
Design and recommend systems that would best suit your individual circumstances,
Fully qualified, licenced and accredited Installers,
Quality installations with a 10 year guarantee on workmanship,
Solutions for both Residential and Commercial properties,
$10,000,000 public liability insurance,
Warranties on all our products, and only select the best systems available from the big name brands,
Financing solutions to fit in with your budget,
Quality Solar Panels with a 25 year output warranty guaranteed.
EnergySA Solar Reviews
Outstanding customer service!
From start to finish could not ask for better experience.Quoting was relaxed, informative without any pressure.
Installation of Air Conditioners and Solar was efficient, neat, on time and all the tradesmen where very pleasant and easy to deal with. Show additional information
Easy and stress free process
Very easy dealings had to modify size and were quick in response.Everything ran on time and installers were helpful in questions asked and left site as found, clean.
Would highly recommend Show additional information
Excellent Service
Friendly and reliable installers. Very good office staff coorrdinated all approvals. It was easy and painless. I recommend them. Show additional informationHighly recommend these designers and installers
The salesman was informative and not pushy, happy to answer any questions. The installers were on time, hard working and polite. The whole process was easy and their customer service was excellent. Show additional informationTop Team
Right from the outset of working with Energy SA the process has been a delight. All the staff, clerical and technical alike, absolutely own their jobs exhibiting their knowledge, skills and attitude in a friendly and professional manner throughout the whole process.I have no hesitation with recommending the company for solar panel installations and believe that all their services would be supplied with the same excellent candor.
Well done all! Show additional information
Let down by disorganized installation
I was impressed with the explanation of what the salesman considered the best system for me. I was also impressed with one other company that gave me a quote. In the end it had to get down to price. Unfortunately energy sa were very disorganized in doing the installation. It was done over four different days. Show additional informationVery impressive company
The sales and quoting process was thorough and professional. Easy to understand. Well demonstrated. Focus on quality products that will work for a given situation.Installation process was likewise very professional, efficient and thorough. All seemlessly coordinated with electrician.
Customer service was terrific - very seamless and EnergySA liaised directly with SAPN. Show additional information
Absolutely Trustworthy
Quite often, with the vast number of solar companies offering all sorts of deals, it's hard to know who to trust. Trust Energy SA !.Sam quoted our system and laid out all the options and was able to answer any questions on the fly. Very knowledgeable. Others focused on the downside of fly by nighters or persistently negative about the pitch of the roof (in our case). Sam addressed those issues without fuss but that was all.
Peter got the preliminaries sorted with the minimum of fuss and was mindful of the little things that a home owner finds important.
Robby called to give news of a reasonably lengthy delay with installation and despite my measured disappointment did an excellent job of rearranging schedules to get as close to back on track as he could.
Martin, Louis & Peter got the job done with good nature and consideration and had the system running within a week of start date. (With a slight delay for weather)
And finally, Stacey & Lisa, although unseen in the process, made sure that all the admin side was efficiently and promptly dealt with.
We would not recommend anyone else. Brilliant service and workmanship from start to finish. Show additional information
Friendly and professional
Every person that we dealt with in the installation process (initial salesperson, office staff, roof preparer, installer, electrician) was friendly, punctual and professional. We are happy with the installation and confident that if we need any after sales support, we will be dealt with in the same way. Show additional informationAwesome installer
Everthing was easy.. I was having a small bit of trouble with the wifi connection and they responded to assist in getting it setup instantly..such a great team all round. Show additional informationDifficult install done well
Difficult site and two roof pitches one 45'. Whole team was supportive and well organised. They kept me in the loop throughout the whole process.Very happy. Show additional information
Great to work with
Very smooth from quote to install. Only company to provide multiple quotes covering a range of products and price ranges. Installers did a great job - recommending a slightly different panel layout based on shading concerns. From quote to install in ~ 3 weeks without a hassle. Show additional informationGreat Installer
Arrived when they said they would. Very professional, friendly and clean work. Couldn’t believe how quick they were able to install once quote was accepted. Show additional informationWell done!
Couldn't be happier with the whole installation process! I was offered a few quotes to choose from and was able to choose a price and system that suited my needs. All the work was done promptly and all questions answered. The only issue I had was getting the WiFi inverter to setup with my phone so I could monitor the system, but sorted that out. Thanks to all involved. Show additional informationEnergy SA Five Stars
I recently had solar panels added to my townhouse by Energy SA. Robby was great as he attended my premises and gave me a detailed account of the job. Once sorted his installation people did a great job and were on time. Furthermore, the admin staff were fantastic as well. Always kept me updated and nothing was too much trouble. Show additional information
Its very hard to positively decide what is best value. Everybody says their panels and inverter are the best. We have gone with a Zeversolar with a 10 year warranty. According to EnergySA they have had very good experience with the latest model and back it up themselves for 10 years. They say Fronius is a lot more expensive and doesn't have as good a warranty as they offer on the Zevesolar. Others say Zeversolar are cheap and nasty with a 5 year return to Zeversolar for repair and we should buy Fronius. Time will tell.
My old Areosharpe 1.5KW still works after 8 years and most died years ago! Most agree Jinko are good value and we are getting 230W Black framed ones which at least seem to be the latest and a good choice.
Sam, the consultant from Energy SA, has been very helpful and patient with us. I am a fussy customer and want it as I want it and needed to research and understand everything about it before I would commit. The system is going to be located in 3 locations, 2 of which are slightly north of East facing and one slightly west of North. It is not the easiest and probably not the best for solar collection. All in a row on the west roof would be easy but part of my specification is I didn't want to see them from the front of the house Show additional information
My old Areosharpe 1.5KW still works after 8 years and most died years ago! Most agree Jinko are good value and we are getting 230W Black framed ones which at least seem to be the latest and a good choice.
Sam, the consultant from Energy SA, has been very helpful and patient with us. I am a fussy customer and want it as I want it and needed to research and understand everything about it before I would commit. The system is going to be located in 3 locations, 2 of which are slightly north of East facing and one slightly west of North. It is not the easiest and probably not the best for solar collection. All in a row on the west roof would be easy but part of my specification is I didn't want to see them from the front of the house Show additional information
Just waiting for origin ever to come tomorrow to do meter work etc then we who be operational
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Would definitely recommend this company, we had very little knowledge of solar power or systems but they made it very easy to choose by going through everything with us.
There was no "hard sell" as in another company we received a quote from and we could not fault anyone from sales, office or installation. Also installers were great and did a very good job of cleaning up after!
First contacted Energy SA on 21st January and everything, including meter change, completed by 14th February. Well done all. Show additional information
There was no "hard sell" as in another company we received a quote from and we could not fault anyone from sales, office or installation. Also installers were great and did a very good job of cleaning up after!
First contacted Energy SA on 21st January and everything, including meter change, completed by 14th February. Well done all. Show additional information
Do the shop around but make sure you compare apples with apples. Make sure you understand the products as this will get you on the same page as the sellers.
Energy SA is the way to go.
Brilliant from sales to installer to follow up. 10/10. Show additional information
Energy SA is the way to go.
Brilliant from sales to installer to follow up. 10/10. Show additional information
We do not have our solar system installed yet. We are still waiting on the installer who have nominated the 19th December for the install. That will be approximately 7 weeks since we signed the contract. Our energy provider, origin have already changed over the meter. Additionally, the installer has taken a while to get back to our queries. This is why we have rated the customer service average.
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Not installed yet!
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Fantastic service and workmanship. The whole installation process was smooth and well organised. We are well informed of the estimated time frame and what to expect. Robby is highly professional and customer focused. We had some issue with power points after installation and when I texted Robby re the issue, he responded immediately - though it was late at night, he turned up and rectify the problem for us. Highly knowledgeable and fantastic customer service ! Wouldn't hesitate to recommend.
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Joe the installer was a good person to deal with although there were some problems from his workers. One of them fell through the laundry ceiling which Joe had repaired.
At the moment I have a problem with my neighbour who has had minor damage done to her wall next to where the workers were. I am currently talking to Energy SA to try to get my neighbours wall repaired. Show additional information
At the moment I have a problem with my neighbour who has had minor damage done to her wall next to where the workers were. I am currently talking to Energy SA to try to get my neighbours wall repaired. Show additional information
EnergySA were recommended to us through word of mouth. We cannot fault the service provided, from the initial in home quote, installation and interaction with admin staff required throughout.
EnergySA have provided exceptional customer service and we would go out of our way to recommend them to other South Australian families. Show additional information
EnergySA have provided exceptional customer service and we would go out of our way to recommend them to other South Australian families. Show additional information
Superb service and highly recommended. Not the cheapest but I feel the best system and honest service
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Recently had a solar system installed by Energy SA and i am very happy with the installation and sales,i will recommend this company they did a great job.
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QCell panels with EnPhase microinverters. From first discussion to final installation , Robby kept us informed. Once meter was changed over, Install was arranged in the next week and it just happened. Panels installed on E,N and W facing roof. No mess left after. Great real time app to monitor system.
Happy to recommend. Show additional information
Happy to recommend. Show additional information
Our experience was fantastic from getting the quote all the way through to the installation process.
The whole team was always helpful to answer any questions...very approachable.
I will be happily recommending Robbie to all my friends. Show additional information
The whole team was always helpful to answer any questions...very approachable.
I will be happily recommending Robbie to all my friends. Show additional information
Of the many who had quoted before them, we chose to proceed with EnergySA, not just because they were fantastically priced, but because they took the time to listen to our needs. They offered sensible and grounded advice, helping to explain the pros and cons of different technologies and recommended the most efficient solution possible.
They're approachable, knowledgable and experienced; the kind of people you'd hope to work with in the long term. Show additional information
They're approachable, knowledgable and experienced; the kind of people you'd hope to work with in the long term. Show additional information
All 3 suppliers made contact promptly and quoted on same product brands which were to the top end and to my request. However they all quoted different panel numbers from 15 to 23 which resulted in a range of prices.
Whilst all three made initial phone contact only one requested a site visit at the same time to view where to instal and discuss the quote. Whilst we are still working to installation we have found the EnergSA team to be meeting our expectations as to service and provision of information. Show additional information
Whilst all three made initial phone contact only one requested a site visit at the same time to view where to instal and discuss the quote. Whilst we are still working to installation we have found the EnergSA team to be meeting our expectations as to service and provision of information. Show additional information
We obtained 9 quotes in total. Three from this site. Robby Mack was the only one to actually get on the roof and accurately measure up to ensure the system would fit. His service was second to none. His workmen were friendly efficient and willing to answer any questions.
I knew before I obtained any quote what inverter and what panels I wanted. Robby did not try and talk me into inferior equipment at higher prices like a few of the others.
Very pleased with EnergySA and would recommend them above many others. Show additional information
I knew before I obtained any quote what inverter and what panels I wanted. Robby did not try and talk me into inferior equipment at higher prices like a few of the others.
Very pleased with EnergySA and would recommend them above many others. Show additional information
Great service and very friendly. Installation went very smoothly. Great job ,Thanks guys.
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Technicians installing Solar tidied area or all packing prior to finishing work - Electrician was extremely helpful explaining the system - Highly recommend
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I was very impressed with the EnergySA owner/salesperson, Robby, when he came over to discuss what type and size Solar panel system would suit our current and future needs. His knowledge and explanations were excellent and quite easy to understand.
The EnergySA installation crew were very friendly and worked thoroughly to get the work completed. We are very happy with our new Solar panels and would highly recommend EnergySA. Show additional information
The EnergySA installation crew were very friendly and worked thoroughly to get the work completed. We are very happy with our new Solar panels and would highly recommend EnergySA. Show additional information
System added was GCL-P6/60 panels (20 X 275W = 5.5 Kw) and using Enphase Envoy-S to monitor solar usage,production, export, etc.
This was added to existing Kaneka Panels (20 X 60W = 1.2 Kw) installed in March 2009 Show additional information
This was added to existing Kaneka Panels (20 X 60W = 1.2 Kw) installed in March 2009 Show additional information
The quality of service up to, and including, installation was first class.
The people installing the system worked all day in trying conditions, but were informative and courteous throughout the day.
I would strongly recommend this supplier. Show additional information
The people installing the system worked all day in trying conditions, but were informative and courteous throughout the day.
I would strongly recommend this supplier. Show additional information
Energy SA provided excellent equipment along with good service willing to listen and understand our requirements both before, during and after installation.
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Out of a total of 6 quotes (2 from this site, one was a "no show"), we selected EnergySA because the manager, Robby, had and unlimited readiness to spend any amount of time discussing and explaining every aspects of the system, the installation, issues we were facing, etc. He, along with each of the tradies that came out, had an obvious seriousness and commitment to meet our needs and install the best system for us. Robby himself requoted our installation at least half a dozen times as our understanding and needs evolved. Unlike one of the quoters from this site, he was ready to listen -- actually listen -- to our needs and design a system specifically for us (one of the quoters from this site continually ignored our requests and kept trying to convince us we wanted some other system that he had obviously pre-designed).
We have a less than optimum roof situation and significant partial shading issues. We also had specific objectives to be able to run a large air-conditioner during summer without importing energy, and a few other requirements such as leaving room for the gutters to be cleaned. All of these were attended to and our needs completely satisfied in as much as the situation would allow. The system has been operational for two months, and is working beautifully, in fact is exceeding our expectations.
We also had an unfortunate warranty situation with one of the key components of our system. After weeks of stuffing around, the manufacturer declared there was no issue, which was ridiculous. EnergySA at this point took the warranty matter into their own hands. Swapped out the faulty device (an expensive one) and did some additional installation work ... all at their own expense! They say they will continue to chase the warranty situation with the manufacturer, but didn't want us to be dragged through any more. Now there is some serious customer service to you.
It is impossible for me to recommend EnergySA highly enough. Show additional information
We have a less than optimum roof situation and significant partial shading issues. We also had specific objectives to be able to run a large air-conditioner during summer without importing energy, and a few other requirements such as leaving room for the gutters to be cleaned. All of these were attended to and our needs completely satisfied in as much as the situation would allow. The system has been operational for two months, and is working beautifully, in fact is exceeding our expectations.
We also had an unfortunate warranty situation with one of the key components of our system. After weeks of stuffing around, the manufacturer declared there was no issue, which was ridiculous. EnergySA at this point took the warranty matter into their own hands. Swapped out the faulty device (an expensive one) and did some additional installation work ... all at their own expense! They say they will continue to chase the warranty situation with the manufacturer, but didn't want us to be dragged through any more. Now there is some serious customer service to you.
It is impossible for me to recommend EnergySA highly enough. Show additional information
Not installed yet, but the customer service has been very good and all questions answered swiftly.
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I dealt with Robby from Energy SA and he made the whole experience easy and pleasant. We had some issue with the energy retailer changing the meter over but Robby gave me all the information I needed and what their issue was to get the issue resolved quickly.
Very happy with the system and the service.
Would definitely use them again Show additional information
Very happy with the system and the service.
Would definitely use them again Show additional information
It hasn't been installed yet, as we are waiting for SA power networks to isolate street power so the fuse box can be relocated (or something). This will take some time. However the communication from energy SA has been good. System should be installed within the next few months hopefully.
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Paul/Robbie and their team were fantastic to deal with. If only all tradesman were like them and their team. Really happy with our Fronius 4KW Solar and 12.5KW Daikin A/C. Side by side with the other electricians these guys are top notch.
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I got 8 quotes, including the 3 you sent me. I selected EnergySA because I was impressed by the manager Robby's readiness to spend any amount of time discussing/explaining any aspects of the issue, as well as his seriousness and personal committment to meet our needs. We have a tricky roof situation and wanted to have the most efficient distribution of panels. He initially gave us a proposal, but through our discussions, changed the system (from string to individually optimised panels) the panels (to Qcells) the inverter (to Solar Edge).Robby took his ladder and went on the roof to measure exactly whether the distribution of panels on 3 sides would work. In a sense the project became a joint collaboration. Being qualified and CEC accredited electrician, he gave me the impression of a person with a passion for solar power rather than merely a salesman. His team were also very competent, efficient, thorough, friendly and happy to answer in detail everyone of my questions. Hardly a couple of hours after the end of the installation Robby rang me and offered to have a look at the finished job, and then came around, took his ladder and was again on the roof inspecting the finished job. Everything went smoothly and efficiently. Three days after the installation we had a hailstorm with hailstones the size of chicken's eggs. My wife's car had her back window smashed and roof pockmarked with hail impact. I worried about the newly installed panels. At the end of the storm, the monitoring panel showed all panels to be working at optimal capacity, as they have now for the last week since. The price was very competitive compared to equivalent quotes, about $1000 less than a quote with also a Solar Edge inverter, but with Sunpower panels, and also $1000 less than an equivalent quote withan EnPhase system. At this stage I can recommend EnergySA without reservations. I still keep my fingers crossed that we don't get too many hailstorms like last week though!
Kind regards
Rene
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Kind regards
Rene
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