Ahlec Pty Ltd Reviews

Based on 60 ratings Aus Ranking

  • 5 star 29
  • 4 star 29
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.55
  • System Quality
    4.55
  • Customer Service
    4.70
  • Installation
    4.79

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About Ahlec Pty Ltd, Solar Installers

Ahlec Pty Ltd
Gold Partner
Ahlec Pty Ltd is a SolarQuotes Client (what does this mean?)

Ahlec Solar is a family owned business based on the Sunshine coast that has been installing Solar PV across Queensland since 2010.

 

- We do not use sub-contractors, with all of our installations carried out by our own in house electricians.

 

- We are licensed electrical contractors which means that we can and do employ our own teams of installers to carry out the work.

 

- The whole process is carried out in house from a site visit to explain how Solar PV will work for you right through to completion of the Solar system installation as well as a post installation follow up service.

 

- As Solar installers we have carried out many thousands of Solar PV installations which is why we really understand Solar PV.

 

- We supply Solar PV systems which are grid connected and we also supply off grid solar systems with batteries for the more remote situations.

Ahlec Pty Ltd Solar Reviews

Exceptional on all fronts!

The sales process was excellent, met several times to determine the best system to suit our needs. Answered all questions so that we had a clear understanding of what outputs to expect.
Installation team was first class. Tidy, punctual, polite - even removed a snake that was living in the roof space!
Customer service has been excellent - organising everything we needed.
Highly recommend.
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Easy as 1, 2, 3

Austin was extremely helpful, without being pushy. Described what Ahlec could no for us, and advised his thoughts for our situation.
He even went through our power bills and gave us tips on how to best use the solar system
The installation guys were great. They even moved our electric box around the corner which allowed the inverter and the box to be hidden from a first impression view!
A great experience, with zero stress . Highly recommended!
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Customer service at its very very best!!

PLEASE READ!
This is a saga but bear with me as this is customer and after sales service at its very very best!

My solar journey began with 3 quotes. Ahlec's wasn't the cheapest..or the dearest, but I knew from meeting Austin that I wouldn't go wrong getting him to install my system. He was patient, explained what would happen, how it all worked and he assured me he would be there through the whole process and beyond. I accepted his quote.

Solar was installed. There were no problems. Everything was working correctly and being monitored remotely by Austin to ensure everything was working as it should.

Austin asked me to contact him when my first electricity bill arrived so he could go through it with me and explain the details.

When it finally arrived I was flabbergasted as it was DOUBLE any I had received in the past.
There was something wrong and after seeing it Austin agreed.

On calling my supplier, I was told the problem was the solar system as there was nothing wrong with the meter.
I had no satisfaction from them and due to my own ignorance couldn't argue the case.

At this point Austin asked me to add his name to my energy bill with my supplier so he could deal with them on my behalf.
You cannot imagine how relieved I was at this, as my experiences with my supplier had been really demoralizing.

From this point Austin took over all communication with my supplier.
They continued to insist it was a problem with the solar and not the meter as they said they had checked that.
As it turned out they had only checked the meter remotely and hadn't sent anyone to physically check it.
Austin sent Andy to have a look and surprise! surprise! Andy found that the meter had been wired incorrectly when it had been installed and all the solar that I was generating was being billed to me as useage!
Andy took pictures of the mistake. These were forwarded to the supplier to illustrate the error.

It took many calls by Austin to reach anyone with authority and slowly my problem did climb the chain but the process was so slow Austin finally involved the energy ombudsman.
Once they were involved things moved faster until finally, after over a year of trying to resolve the issue, the wiring was corrected and my supplier agreed to review all my bills and reissue them with some 'credit' for the inconvenience that had been caused.

I cannot express my gratitude enough to Austin and his team for their care and support through this whole process.

All I can do is post this review to inform everyone who is looking for an honest supportive solar company, to look no further............you have found who you are looking for.
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I found your website extremely helpful. I drove myself crazy looking up reviews about panels - mono/poly; efficiencies, degradation,etc and in the end trusted my own judgement going with a panel from the medium to top end of Finn's chart. Too early to comment as electrical work only completed a couple of days ago but looking forward to seeing how we fare! Show additional information

So relieved we Called Andy!

After many months of research and discussions with suppliers/installers from our first contact with Andy from AHLEC we knew we were on a winner. He came straight to the job site and provided us with a wealth of information and advice and a competitive quote to boot. What we loved about the AHLEC team is that there is no sales pitch, just accurate and honest information and it felt like they really had OUR best interests at heart. The rest of the process was seamless and it has been the easiest part of our off grid build by far. Show additional information
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Totally Amazing Service !!!

Andy and his team are amazing!! When Andy came to house to discuss our solar needs, he had already been monitoring where the sun was on our roof for a few days. So he knew exactly where the best place was to install the solar panels. From start to finish they were very professional and only too happy to answer any questions we had. The customer and after sales service is amazing and the best I have seen in a long time. We would highly recommend them to anyone l!!! Thank you so much. Show additional information

Customer service isn't dead while these guys are still in business

My off-grid system shut down on me and the original installer wanted nothing to do with it. Ahlec sorted out what I needed, and had it up and running again as quickly as could be expected. This included upgrading the system with more panels, and putting in a SMA inverter system. It was all done, and up and running in two days. Brilliant!

They also sorted out the best way to charge my electric van without damaging the house batteries, and set the whole thing up for me.
The whole experience was a real eye-opener, and they are a really great bunch of people to deal with. I can't recommend them enough.
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I paid more but the finnished work is v/good Show additional information

No.1 Sunshine Coast Solar Installation Company

Excellent customer service, prompt, reliable, technically savy to provide the right solar system for your situation. Installation team were professional and a pleasure to deal with. All paper work with Energex and STC credits handled efficiently. The Ahlec team are excellent at what they do, highly reccommend for a great solar installation experience. Show additional information
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Ahlec were very wonderful and their customer service could not be beat. I’m so happy with their service and price. Show additional information
I had searched the Internet for reviews of installers, particularly after what appeared to be an overpriced quote from another installer. The reviews I found about Ahlec encouraged me to contact them. I asked Ahlec to provide a rough quote on exactly the same panels and inverter as the other company. Austin got back to me quickly and even sent by email a complete quote (subject to site visit). His quote was over $4000 less than the other! I arranged for Austin to come to my house and was impressed with his knowledge and manner and gave him the go ahead.
The installation was completed yesterday and the installers even repaired a faulty ceiling fan switch. They replaced the switch mechanism rather than the fan and control rather than the controller plus fan that has been done in the past by two other electricians. Can’t praise these guys enough!
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Austin Eccleston and installation team from Ahlec did everything that could be asked of them. This was our third house were we've had PV panels installed so we had some experience! and experiences! Go Ahlec. Show additional information
We found it was difficult to compare systems and potential value for money, particular with a poor understanding of technical details.

However the Ahlec rep was up front and honest about potential issues regarding an asbestos backing board in the meter box, issues which other reps avoided.

Ahlec's price was towards the lower end of the range, so we went with them. So far very happy with the service, and our investment ...
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Fantastic process from start to finish. Were professional from the start and very friendly and not pushy. I highly recommend this company. Show additional information
I would thoroughly recommend AHLEC. Out of all the sales people we spoke to, Andy and Austin really knew their stuff. There was no pushiness and they were very patient in answering all our questions. I have been tracking the solar production with the app and it looks like the savings are going to be great! Show additional information
With our unusual roof design the most we could fit was a 3.3 kilowatt system.
Austin went to a lot of trouble to show us the most cost effective way to put the maximum amount of kilowatts on our roof. Thanks for the good work.
We would recommend him to anyone.
Thanks again
Ron Logan
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I was extremely impressed with the level of customer service by Austin and also the two young guys installing the system. The job was done very promptly and with a minimum of disruption and fuss. Would highly recommend this company. Show additional information
It was just over a year since we have had the solar panels installed and are extremely happy with the results.
We have been so pleased with the service and follow-up that we have recommended the company to friends.
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Great guys, completed the install on short notice and did a nice neat job. Great customer service. Show additional information
I got 3 quotes decided on Ahlec their price was the middle of the 3 prices.
Sam and his team arrived did a great job cleaned up everything before they left really impressed with Ahlec from start to finish.
Would have no problem recommending them for a solar install.
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Sam and the Ahlec team installed a 6.6kW system for me about 12 months ago. Everything from the pre-sale advice to the post sale follow-up was excellent. Overall, I couldn't be happier with the system, and considering my quarterly electricity bill is now almost zero, I'm well on my way towards the system paying for itself! Show additional information
A great family owned Queensland company who I was told about by a very good friend who also had a large solar system installed by them.
From top to bottom this company oozes integrity, professionalism and total respect to each other and their client.
No question was too simple (particularly from my point of view) so every one down to the smallest detail was answered.
The follow up service they have offered to me is second to none.
I feel truly honoured by what this company has done for me.
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Austin was very helpful from the initial appointment as well as follow up emails as requested, nothing was a problem for him.
The Brothers (Installers) were very efficient and again nothing was a problem for them. Since it was such a hot day it was pretty amazing that 3 brothers could work together so harmoniously and not have one fight throughout the day. (not that I heard anyway)
Andy the owner of the business and Father of the boys followed up the next day to see if all was ok. Andy is a calm relaxed operator.
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They fitted the wrong inverter, but did not argue when I contacted them. They promptly fitted the more expensive inverter the next week. Very pleasant people to deal with and fitted the system immediately after finance was approved. Show additional information
From start to finish it was a fantastic experience, very professional and pleasant from a family base company with an eye for detail. Friendly, reliable and on time. A pleasure to deal with.

Austin was very helpful and informative he gave all the facts we needed for an informed decision. He never tried to oversell the product and we never felt rushed or pressured.

The installation was completed on the day Ahlec said it would be.
The installation team were great - very polite, helpful and knowledgeable when working here on a very hot day, leaving everything clean and tidy.
A pleasure to deal with and would definitely use them again and recommend them to everyone.
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They were great, corrected a couple of small problems with prompt attention. Show additional information
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Prompt, friendly, efficient service. Installers were knowledgeable and helpful and gave quick, friendly response to my phone calls/queries. Their quote was the most viable for the system I finally decided on. I have only had the system for a week but so far am very happy with it. Show additional information
What a fantastic experience from start to finish. Family base company that has a eye for detail. Friendly, reliable and on time. A pleasure to deal with, definitely use them again. Thanks Andy & Boys Show additional information
looking forward to getting cheaper power Show additional information
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They were knowledgeable and patient. Genuinely interested in the system that best suited our usage. No hard sell hassle. On top of that, they matched the lower of the three quotes.
Great service, highly recommended.
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Austin the Sales Rep was fantastic and obliging by making a return visit, in his own time to explain the advantages of going solar. Great service. The installation crew were very prompt, efficient and friendly. Great work boys. Show additional information
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This is our second install with Ahlec. Once again we got honest and clear advice, no trying to up-sell something that wasn't right for us. Good value, good quality, and above and beyond service. Took time to explain things and make sure everything working and tidy, including our connection to see our system performance and monitors this and checks in to make sure we are happy with how the system is performing. We have recommended to friends who have also been really well looked after. Show additional information
From start to finish the whole process went very smoothly we found the company to be very efficient and professional a pleasant experience from start to finish we highly recommend this business Show additional information
Really impressed with AHLEC's level of service. Andy from AHLEC visited our property and guided us through the options, answered all of our questions and explained really well how the new system was going to work for us. Sam & his team arrived promptly and installed the new solar system as well as LED lighting. Really neat work no complaints at all. Also set up the solar system so that we can see it working on our mobile phones.
Really pleased AHLEC thank you.
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Impressed with Sam and team during installation, they continued working through rain to get the job done. Show additional information
Very prompt, professional and informative team, very good quality components available, a job well done. Show additional information
I wouldn't hesitate to recommend Ahlec. They did a great job all round. Show additional information
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Still waiting on getting hooked into grid but Ahlec team fantastic. Show additional information
Great to deal with knowledgeable staff, happy to discuss different options Show additional information
Project not started Show additional information
Andy from Ahlec was most helpful and a pleasure to deal with, from receiving a photo of our house to him arriving in Hervey Bay to confirm our requirements and quote. On the day of installment everything went with precision.Very friendly and experienced crew. I would Highly recommend Ahlec anyday. Show additional information
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From start to finish it was a very professional and pleasant experience.
Austin was informative and gave you all the facts you needed to know for your needs.
What I liked was he never tried to oversell me.
The installation was done promptly and on time.
Sam did everything even down to setting up the internet access to monitor it.
I now enjoy the energy from the sun and a very happy customer.
Thank you AHLEC!
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