Ahlec Pty Ltd Reviews

Based on 89 ratings Aus Ranking

  • 5 star 49
  • 4 star 38
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.64
  • System Quality
    4.64
  • Customer Service
    4.79
  • Installation
    4.79

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About Ahlec Pty Ltd, Solar Installers

Ahlec Pty Ltd
Gold Partner
Ahlec Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 35 155 046 003  ABN active since 25 Jan 2012 | Ahlec Pty Ltd
verified
ACN: 155 046 003  ACN active since 09 Jan 2012 | Ahlec Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 74709 Ahlec Pty Ltd 
verified

Estimated pricing for system: $3,995 - $7,000 depending on hardware choice and installation difficulty ( how is this calculated? )

Ahlec Solar is a family owned business based on the Sunshine coast that has been installing Solar PV across Queensland since 2010.

 

- We do not use sub-contractors, with all of our installations carried out by our own in house electricians.

 

- We are licensed electrical contractors which means that we can and do employ our own teams of installers to carry out the work.

 

- The whole process is carried out in house from a site visit to explain how Solar PV will work for you right through to completion of the Solar system installation as well as a post installation follow up service.

 

- As Solar installers we have carried out many thousands of Solar PV installations which is why we really understand Solar PV.

 

- We supply Solar PV systems which are grid connected and we also supply off grid solar systems with batteries for the more remote situations.

Ahlec Pty Ltd Solar Reviews

They weren't the cheapest but they are the best

When I started looking for quotes I was bombarded with the promise of holidays, unbeatable deals etc but with such an important purchase we wanted quality and reliability and Ahlec fulfilled our needs and then some. From Andy the owner, Austin the estimator and the installation crew who worked diligently in hot and humid conditions. The training these boys receive is outstanding right down to their ability to drink all day and not once visit the toilet. My wife was amazed and asked if she could send me (her 75 yo husband) along for some Ahlec Bladder Training. Show additional information

Very good service all round. Polite informative efficient and reasonable price

The quoting process was personalised based on a site visit and my requirements. I did not feel pressured at any stage during the process. The installation went smoothly and each step of the process was clearly explained. The only slight problem was the loose bricks that were left in the wall. I had an electrician returning to finish installation of an air conditioner and he fixed the loose bricks up with mortar. The installers left my place clean and tidy.
I'm just waiting now for Energex to change my meter to digital before i can switch the Solar system on.
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Top Firm

Seamless process from quotation to installation. Professional and courteous. Thoroughly recommended. Show additional information

Top Class

Thoroughly professional from giving a quote to the finished job. Great to deal with. Highly recommended. Show additional information

Great company

Austin was our first contact he was very honest with the quoting and their knowledge (no bull) was what sold me he knows his stuff Austin did all the paperwork required to get the job started and when approved were there to do the job asap.The guys arrived on time and carried out the installation of the system in a professional manner, the two guys were a great team together and answered any questions that i had at the time very polite and helpful to me and left the place all clean and tidy picked up all the wiring insulation pieces and any other remnants from the installation the system appears to be working as expected but only 1 day old at present this system was a boost for my old system to help us be more power efficient. I would recommend them with no reservations for any solar work you may require. they wernt the cheapest but you get what you pay for, and i would have professionalism over anything. Payed a little more but got proffessional service and instalation from start to finish thanks Ahlec Show additional information

Good Decision Choosing Ahlec

We originally obtained 3 quotes for solar in October 2019. Some major differences in pricing and product for the 3 companies who quoted. A close friend of ours had solar installed by Ahlec in 2017 and were very happy with everything. So we asked Ahlec to quote. Austin came out to our premises and made recommendations. He is very knowledgeable and answered all of our questions. There was no hard sell that the other companies used so decision making was very straight forward.

The installation team were very efficient and had the system up and ready to go the same day. Great work.

We are delighted with Ahlec and would be happy to recommend them to anyone considering solar.

Barry & Jen - Tewantin
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As I said above installation is to come. They applied the same day as I agreed to the quote. Show additional information

Very happy with whole process easy Company to deal with

Quote process friendly and honest
Installation was efficient, professional and the men were easy to have working at our house
Grid connection currently in the system, all information provided to us for this process.
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Very professional and explained everything in detail. Very helpful.

Professional, polite & punctual.
I felt that the team really knew their products and installation process and were willing to explain things to me in detail/
I liked how they insisted that if anything went wrong or I had questions I could contact them immediately.
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Excellent provider and back up service.

Installation and time frame to instal was great. Friendly and helpful company. Gave honest opinion on options available and prices. Have found they readily available for any follow up queries. Show additional information

Professional from start to finish

I felt very comfortable from the first meeting with Austin, he was very knowledgeable and above all else listened. When they arrived to install the system they explained exactly what was to take place. They were courteous, very professional and cleaned up after themselves. I would recommend these guys to anyone considering Solar they are a family business and look after their customers. Show additional information

Very professional start to finish.

Hi, I had a 6.6 KW system installed on the 11 December by Ahlec Solar one of your recommended installers.
The system is
Fronius Primo 5.0.1
19 x 350 W Longi Hi-M0 X panels
I am very happy with the performance so far, apart from a few really cloudy days it has produced up to 41.7 KWh per day. Ahlec were very professional from start to finish. I would recommend this family business to anyone considering Solar.
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Very customer focused

I found the company very customer focused. They went a little further to give me the required level of comfort about the level of service they provide and the quality of the products., Show additional information

Proffessional, Helpfull Team

From quoting to after sales help everything went smoothly, Friendly people, lots of knowledge and great service. I would definitely recommend this company if you are looking to install solar panels. Show additional information

Professional Team,

Five Star,
- Quotation informative and detailed.
- Installation team processional
- Quality system
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Very happy with our solar installation and the whole process of getting it

Ahlec are a very professional, capable team and the sales person and installer were very communicative and accessable Show additional information

Precise & Professional

Extremely happy with the service from the AHLEC team. From initial quote through to extensive questioning to install they went the extra mile to ensure the system we had installed was the optimum one for our site location and needs. All staff members were personable and kept the work site tidy both during and after the installation. Thanks all, much appreciated. Show additional information

Top team

Andy and his team were very professional throughout the whole process, communication was very clear and concise from start to finish. All work was completed on time and to a very high standard. Would not hesitate to recommend them. Show additional information

Efficient and knowledgeable installer

Ahlec have been a great company to deal with, listened to what we wanted and provided compatible alternatives without pushing products, including understanding the requirements for multi phase export. Installers were efficient, tidy and clearly experienced. Removed an existing dead system, changed the location of the inverters and installed the new panels with a minimum of fuss and disruption.
Very happy with the service and communication, and would not hesitate to recommend Ahlec, and will also use them again when we extend the new system in a couple of years time.
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VERY satisfied

All three suppliers were professional and very helpful.
My decision was based on service and knowledge. All three were local. Pricing was similar . It was more a personal choice based on the front end work done by the representation (salesperson). This was more a refinement of my preferences towards future expansion and the options provided - finally going with microinverters.
As I had split arrays in three areas , Ahlec provided a customised approach. With a personal check by senior manager on the installation plan. The install was completed in one day. Very organised install and a neat job, no mess left behind. The final placement is very compact and looks great. Grid connection was quickly sorted. Now producing to the grid. We are very satisfied.
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great install they explain what they was going to do that day.

great service, great install, friendly and on time, will recommend them. Show additional information

What a Professional Team

What a professional Company , from the in depth Consultation with Austin answering all the question for a novice about the Solar System Industry and then there Professional installation Team- Andy, Sam, Brendon and boys. The wealth of Knowledge that this team has is exceptional and we are very happy with the solar system that Ahlec designed and installed.It has meet over and above our expectations.Do your self a favour get in touch with Austin and Andy before signing up with any other company, these guys really care about giving the right system and the right after care. A BIG THANK YOU Show additional information

Local, easy and efficient

After being totally confused by internet offerings we decided on a local family company. Andy Hall visited and gave a good competitive quote and we went with him. We needed to upgrade our ancient power board as well which was done by him and the system was then installed . The installers were efficient, thorough and polite even though it was stinking hot on the roof that day. Thanks guys Show additional information

Great Installation

The AHLEC Solar team was great. Super efficient, they were able to fit us in on a tight schedule and we didn't have to worry about paperwork because they were already on top of it. Great price and awesome team :) Show additional information

A pleasure to do business with an honest company.

Austin from sales, no B.S, not pushy and answered all my questions, they did the installation, ( on my tricky, non standard property) on time, on price as quoted, clean / neat installation. A pleasure to deal with a professional quality company, Show additional information

Highly recommended

Very happy with our installation. Customer service, install and price were spot on. System was pumping power back into the grid before the boys had even pulled out the driveway. Happy to recommend a company when they exceed expectations ???????? Show additional information

Installation of a new 6.6Kw solar system.

The quoting was accurate and flexible. The installation was hassle free and the staff were polite and professional. Customer service continues all the way through even after the installation is complete. Show additional information

Top class installer

I could rave on with all the superlatives, which they deserve, but instead I’ll just say, you won’t do better for quality work, helpful advice and friendly service all at a very competitive price. Great job. Show additional information

Highly recommended installer

Ahlec were recommended by a work colleague who had their system installed by them. Glad they did as all ran smoothly and were very easy to deal with. Install was great and system has been pumping out the kW's since. Very happy and have no hesitation in recommending them. Show additional information

Exceptional on all fronts!

The sales process was excellent, met several times to determine the best system to suit our needs. Answered all questions so that we had a clear understanding of what outputs to expect.
Installation team was first class. Tidy, punctual, polite - even removed a snake that was living in the roof space!
Customer service has been excellent - organising everything we needed.
Highly recommend.
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Easy as 1, 2, 3

Austin was extremely helpful, without being pushy. Described what Ahlec could no for us, and advised his thoughts for our situation.
He even went through our power bills and gave us tips on how to best use the solar system
The installation guys were great. They even moved our electric box around the corner which allowed the inverter and the box to be hidden from a first impression view!
A great experience, with zero stress . Highly recommended!
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Customer service at its very very best!!

PLEASE READ!
This is a saga but bear with me as this is customer and after sales service at its very very best!

My solar journey began with 3 quotes. Ahlec's wasn't the cheapest..or the dearest, but I knew from meeting Austin that I wouldn't go wrong getting him to install my system. He was patient, explained what would happen, how it all worked and he assured me he would be there through the whole process and beyond. I accepted his quote.

Solar was installed. There were no problems. Everything was working correctly and being monitored remotely by Austin to ensure everything was working as it should.

Austin asked me to contact him when my first electricity bill arrived so he could go through it with me and explain the details.

When it finally arrived I was flabbergasted as it was DOUBLE any I had received in the past.
There was something wrong and after seeing it Austin agreed.

On calling my supplier, I was told the problem was the solar system as there was nothing wrong with the meter.
I had no satisfaction from them and due to my own ignorance couldn't argue the case.

At this point Austin asked me to add his name to my energy bill with my supplier so he could deal with them on my behalf.
You cannot imagine how relieved I was at this, as my experiences with my supplier had been really demoralizing.

From this point Austin took over all communication with my supplier.
They continued to insist it was a problem with the solar and not the meter as they said they had checked that.
As it turned out they had only checked the meter remotely and hadn't sent anyone to physically check it.
Austin sent Andy to have a look and surprise! surprise! Andy found that the meter had been wired incorrectly when it had been installed and all the solar that I was generating was being billed to me as useage!
Andy took pictures of the mistake. These were forwarded to the supplier to illustrate the error.

It took many calls by Austin to reach anyone with authority and slowly my problem did climb the chain but the process was so slow Austin finally involved the energy ombudsman.
Once they were involved things moved faster until finally, after over a year of trying to resolve the issue, the wiring was corrected and my supplier agreed to review all my bills and reissue them with some 'credit' for the inconvenience that had been caused.

I cannot express my gratitude enough to Austin and his team for their care and support through this whole process.

All I can do is post this review to inform everyone who is looking for an honest supportive solar company, to look no further............you have found who you are looking for.
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I found your website extremely helpful. I drove myself crazy looking up reviews about panels - mono/poly; efficiencies, degradation,etc and in the end trusted my own judgement going with a panel from the medium to top end of Finn's chart. Too early to comment as electrical work only completed a couple of days ago but looking forward to seeing how we fare! Show additional information

So relieved we Called Andy!

After many months of research and discussions with suppliers/installers from our first contact with Andy from AHLEC we knew we were on a winner. He came straight to the job site and provided us with a wealth of information and advice and a competitive quote to boot. What we loved about the AHLEC team is that there is no sales pitch, just accurate and honest information and it felt like they really had OUR best interests at heart. The rest of the process was seamless and it has been the easiest part of our off grid build by far. Show additional information
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Totally Amazing Service !!!

Andy and his team are amazing!! When Andy came to house to discuss our solar needs, he had already been monitoring where the sun was on our roof for a few days. So he knew exactly where the best place was to install the solar panels. From start to finish they were very professional and only too happy to answer any questions we had. The customer and after sales service is amazing and the best I have seen in a long time. We would highly recommend them to anyone l!!! Thank you so much. Show additional information

Customer service isn't dead while these guys are still in business

My off-grid system shut down on me and the original installer wanted nothing to do with it. Ahlec sorted out what I needed, and had it up and running again as quickly as could be expected. This included upgrading the system with more panels, and putting in a SMA inverter system. It was all done, and up and running in two days. Brilliant!

They also sorted out the best way to charge my electric van without damaging the house batteries, and set the whole thing up for me.
The whole experience was a real eye-opener, and they are a really great bunch of people to deal with. I can't recommend them enough.
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I paid more but the finnished work is v/good Show additional information

No.1 Sunshine Coast Solar Installation Company

Excellent customer service, prompt, reliable, technically savy to provide the right solar system for your situation. Installation team were professional and a pleasure to deal with. All paper work with Energex and STC credits handled efficiently. The Ahlec team are excellent at what they do, highly reccommend for a great solar installation experience. Show additional information
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Ahlec were very wonderful and their customer service could not be beat. I’m so happy with their service and price. Show additional information
I had searched the Internet for reviews of installers, particularly after what appeared to be an overpriced quote from another installer. The reviews I found about Ahlec encouraged me to contact them. I asked Ahlec to provide a rough quote on exactly the same panels and inverter as the other company. Austin got back to me quickly and even sent by email a complete quote (subject to site visit). His quote was over $4000 less than the other! I arranged for Austin to come to my house and was impressed with his knowledge and manner and gave him the go ahead.
The installation was completed yesterday and the installers even repaired a faulty ceiling fan switch. They replaced the switch mechanism rather than the fan and control rather than the controller plus fan that has been done in the past by two other electricians. Can’t praise these guys enough!
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Austin Eccleston and installation team from Ahlec did everything that could be asked of them. This was our third house were we've had PV panels installed so we had some experience! and experiences! Go Ahlec. Show additional information
We found it was difficult to compare systems and potential value for money, particular with a poor understanding of technical details.

However the Ahlec rep was up front and honest about potential issues regarding an asbestos backing board in the meter box, issues which other reps avoided.

Ahlec's price was towards the lower end of the range, so we went with them. So far very happy with the service, and our investment ...
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Fantastic process from start to finish. Were professional from the start and very friendly and not pushy. I highly recommend this company. Show additional information
I would thoroughly recommend AHLEC. Out of all the sales people we spoke to, Andy and Austin really knew their stuff. There was no pushiness and they were very patient in answering all our questions. I have been tracking the solar production with the app and it looks like the savings are going to be great! Show additional information
With our unusual roof design the most we could fit was a 3.3 kilowatt system.
Austin went to a lot of trouble to show us the most cost effective way to put the maximum amount of kilowatts on our roof. Thanks for the good work.
We would recommend him to anyone.
Thanks again
Ron Logan
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I was extremely impressed with the level of customer service by Austin and also the two young guys installing the system. The job was done very promptly and with a minimum of disruption and fuss. Would highly recommend this company. Show additional information
It was just over a year since we have had the solar panels installed and are extremely happy with the results.
We have been so pleased with the service and follow-up that we have recommended the company to friends.
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Great guys, completed the install on short notice and did a nice neat job. Great customer service. Show additional information
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