Ahlec Pty Ltd Reviews

Based on 103 ratings Aus Ranking

  • 5 star 60
  • 4 star 41
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.69
  • System Quality
    4.66
  • Customer Service
    4.82
  • Installation
    4.82

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About Ahlec Pty Ltd, Solar Installers

Ahlec Pty Ltd
Platinum Partner
Ahlec Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 35 155 046 003  ABN active since 25 Jan 2012 | Ahlec Pty Ltd
verified
ACN: 155 046 003  ACN active since 09 Jan 2012 | Ahlec Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 74709 Ahlec Pty Ltd 
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Reviewers report paying: $3,995 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Ahlec Solar is a family owned business based on the Sunshine coast that has been installing Solar PV across Queensland since 2010.

 

- We do not use sub-contractors, with all of our installations carried out by our own in house electricians.

 

- We are licensed electrical contractors which means that we can and do employ our own teams of installers to carry out the work.

 

- The whole process is carried out in house from a site visit to explain how Solar PV will work for you right through to completion of the Solar system installation as well as a post installation follow up service.

 

- As Solar installers we have carried out many thousands of Solar PV installations which is why we really understand Solar PV.

 

- We supply Solar PV systems which are grid connected and we also supply off grid solar systems with batteries for the more remote situations.

Ahlec Pty Ltd Solar Reviews

I found your website extremely helpful. I drove myself crazy looking up reviews about panels - mono/poly; efficiencies, degradation,etc and in the end trusted my own judgement going with a panel from the medium to top end of Finn's chart. Too early to comment as electrical work only completed a couple of days ago but looking forward to seeing how we fare! Show additional information

Solar experts

Ahlecsolar quoting and system well
Explained with competitive quote
Installers courteous and easy to discuss issues with. Great customer service
Onsite and all neat and
Tidy
With the install, would recommend them for
Any solar installation
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Quick and effortless

Professional and comfortable quoting process. Factual and knowledgeable.
Prompt to do install and done quickly with a good finish and left tidy afterwards.
Good team.
Spent the time to explain how to organise grid connection and how system operates.
A most relaxing experience. Thanks guys.
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Very Happy with Ahlec Pty Ltd They went Above & Beyond expectations.

We are Very Happy with Austin, Andy & the team from Ahlec Pty Ltd. They went above & beyond all expectations. Austin was the first quote we got. We got several quotes. We wanted a local company to look after us. Local knowledge & support. We run a small business ourselves in the vegetation management industry & know the value of a local company in the community working together. We often get called out to deal with trees that are shading solar systems or overhanging client's roofs in preparation for solar system installations. We did get 2 similar quotes from competing suppliers. When we asked Austin questions about the difference in the componentry between the 2 closest quotes, both offering Sungrow 5kw inverters & Longi solar panels of different wattages. He was very knowledgeable & helpful. We also had a bit of an issue with designing our system because of the high drainage vents on our house. The shade of these vents traveling over the panels effecting their performance & the positioning of the panels on our roof. Again Austin was very helpful at providing us with information about this & our options. Even the installation which was postponed by the weather once. The installation team soldiered on in weather conditions that I was more then understanding if they called it on accounts of the rain & a thunderstorm with active lightning strikes within the area (Weatherzone, BOM & Higgins Storm Chasers Apps on our phones). Aftersales service again has been great. Austin has been in communications with us since with all the necessary paperwork to Energex & AGL our energy retailer, to get the solar meter & the tarrif feed in account organised. He has offered to go through our first bill with us after the system gets online & working with the feed in tarrif. The system has been performing above & beyond what he originally estimated. So in closing couldn't be happier. Show additional information

Fantastic installer. Nothing a problem and totally helpful.

Was very well informed and communication was 10 out of 10. The job was fantastic not to mention very competitively priced. Right through from the sales to the install when down perfectly. They even help through future power bills and make sure everything is on check. Recommend to all. Thanks guys Show additional information

Extremely Professional and Friendly

If you want amazing service and a great solar package, these are the guys to trust! Show additional information

Great service and support, great price, great workmanship.

We are very happy with the professional and quality installation of our 6.5kw system. From the initial quote by Austin and our follow up questions, everything was explained clearly and simply. When installing the system, we had further questions regarding the panel layout and number of strings. Sam and the team were very helpful in discussing the options and answering our questions. Post install, Austin visited twice to assist with the app set up and power monitoring and nothing was too much of a bother.A great local company who provides teriffic after sales support and does what they say they will do in a timely and professional manner. Show additional information

Great installers

Ahlec have good staff covering each stage of the process so you can be confident the end product meets your expectations.
They took extra care with the instal so the end product not only does the job but looks good too.
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Great Listeners to understand and meet my needs, then well executed

The whole team at Ahlec were great. Helped me through the whole process, came up with a great way to best make use of my 2 phase poer connection to the grid.
They came up with the best solution (and I talked to 8 potentil providers).
Installation guys were terrific, worked hard on a hot sunny Qld day. Very tiday installation.
Got help to install the Fronius monitoring app.
Austen followed up just after installation and then again by personal visit just after AGL had been to connect new smart meter.
All good and so far exceeding my expectations.
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Very good quoting ! NOT pushy! Young installers were punctual , curtious Proffesional .. After sales follow up still to happen , when we get our first Energy bill. Show additional information

What a great buying experience.

This company was the first out of the three quotes to contact us. The quote was very informative and detailed enough for us to decide to go with Ahlec.
The guys doing the install were friendly and very helpful with information on all of our questions about the work that was being done.
The site was left clean as all waste was removed by them. The wiring was installed very neatly, even in the ceiling. Very professional indeed!
The grid connection was more or less organised by them.
My hat off to Austin, Andy and his sons, and the apprentices, for getting this done in one day (with rain). Thank you!
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Great Family Company - would highly recommend!

From initial conversations to installation and after care queries..., absolutely great service!

Show their prices upfront, so hidden extras. You know exactly what you’re getting. No hard sale or phone for a quote, like some companies.

Would highly recommend to anyone looking for a honest, reliable solar company. Big Thanks to Andy, Austin and the team... made it so easy.

Thanks
Roly & Emma
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Great customer service

Would highly recommend Ahlec from the quote to installation team were very professional friendly and customer service was great. Show additional information

Harding working 2 young Poms / Aussies ! Punctual !

All good 100% from Austin Quoting to young boys Instillation yesterday 5th Feb20. Show additional information

Good Guys

I found Andy and his crew were very friendly and the work done was of good quality. All conversations with Andy and the team were informative and he took his time to explain the workings of buying his solar system. We found him easy to understand and we were extremely satisfied with the work done in a timely manner.His work was faultless and our experience from start to finish in purchasing a solar system from Ahlec was good. Finally we would have no trouble in recommending his work to my friends and family now and into the future. Lynne and Don Show additional information

They weren't the cheapest but they are the best

When I started looking for quotes I was bombarded with the promise of holidays, unbeatable deals etc but with such an important purchase we wanted quality and reliability and Ahlec fulfilled our needs and then some. From Andy the owner, Austin the estimator and the installation crew who worked diligently in hot and humid conditions. The training these boys receive is outstanding right down to their ability to drink all day and not once visit the toilet. My wife was amazed and asked if she could send me (her 75 yo husband) along for some Ahlec Bladder Training. Show additional information

Very good service all round. Polite informative efficient and reasonable price

The quoting process was personalised based on a site visit and my requirements. I did not feel pressured at any stage during the process. The installation went smoothly and each step of the process was clearly explained. The only slight problem was the loose bricks that were left in the wall. I had an electrician returning to finish installation of an air conditioner and he fixed the loose bricks up with mortar. The installers left my place clean and tidy.
I'm just waiting now for Energex to change my meter to digital before i can switch the Solar system on.
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Top Firm

Seamless process from quotation to installation. Professional and courteous. Thoroughly recommended. Show additional information

Top Class

Thoroughly professional from giving a quote to the finished job. Great to deal with. Highly recommended. Show additional information

Great company

Austin was our first contact he was very honest with the quoting and their knowledge (no bull) was what sold me he knows his stuff Austin did all the paperwork required to get the job started and when approved were there to do the job asap.The guys arrived on time and carried out the installation of the system in a professional manner, the two guys were a great team together and answered any questions that i had at the time very polite and helpful to me and left the place all clean and tidy picked up all the wiring insulation pieces and any other remnants from the installation the system appears to be working as expected but only 1 day old at present this system was a boost for my old system to help us be more power efficient. I would recommend them with no reservations for any solar work you may require. they wernt the cheapest but you get what you pay for, and i would have professionalism over anything. Payed a little more but got proffessional service and instalation from start to finish thanks Ahlec Show additional information

Good Decision Choosing Ahlec

We originally obtained 3 quotes for solar in October 2019. Some major differences in pricing and product for the 3 companies who quoted. A close friend of ours had solar installed by Ahlec in 2017 and were very happy with everything. So we asked Ahlec to quote. Austin came out to our premises and made recommendations. He is very knowledgeable and answered all of our questions. There was no hard sell that the other companies used so decision making was very straight forward.

The installation team were very efficient and had the system up and ready to go the same day. Great work.

We are delighted with Ahlec and would be happy to recommend them to anyone considering solar.

Barry & Jen - Tewantin
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As I said above installation is to come. They applied the same day as I agreed to the quote. Show additional information

Very happy with whole process easy Company to deal with

Quote process friendly and honest
Installation was efficient, professional and the men were easy to have working at our house
Grid connection currently in the system, all information provided to us for this process.
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Very professional and explained everything in detail. Very helpful.

Professional, polite & punctual.
I felt that the team really knew their products and installation process and were willing to explain things to me in detail/
I liked how they insisted that if anything went wrong or I had questions I could contact them immediately.
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Excellent provider and back up service.

Installation and time frame to instal was great. Friendly and helpful company. Gave honest opinion on options available and prices. Have found they readily available for any follow up queries. Show additional information

Professional from start to finish

I felt very comfortable from the first meeting with Austin, he was very knowledgeable and above all else listened. When they arrived to install the system they explained exactly what was to take place. They were courteous, very professional and cleaned up after themselves. I would recommend these guys to anyone considering Solar they are a family business and look after their customers. Show additional information

Very professional start to finish.

Hi, I had a 6.6 KW system installed on the 11 December by Ahlec Solar one of your recommended installers.
The system is
Fronius Primo 5.0.1
19 x 350 W Longi Hi-M0 X panels
I am very happy with the performance so far, apart from a few really cloudy days it has produced up to 41.7 KWh per day. Ahlec were very professional from start to finish. I would recommend this family business to anyone considering Solar.
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Very customer focused

I found the company very customer focused. They went a little further to give me the required level of comfort about the level of service they provide and the quality of the products., Show additional information

Proffessional, Helpfull Team

From quoting to after sales help everything went smoothly, Friendly people, lots of knowledge and great service. I would definitely recommend this company if you are looking to install solar panels. Show additional information

Professional Team,

Five Star,
- Quotation informative and detailed.
- Installation team processional
- Quality system
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Very happy with our solar installation and the whole process of getting it

Ahlec are a very professional, capable team and the sales person and installer were very communicative and accessable Show additional information

Precise & Professional

Extremely happy with the service from the AHLEC team. From initial quote through to extensive questioning to install they went the extra mile to ensure the system we had installed was the optimum one for our site location and needs. All staff members were personable and kept the work site tidy both during and after the installation. Thanks all, much appreciated. Show additional information

Top team

Andy and his team were very professional throughout the whole process, communication was very clear and concise from start to finish. All work was completed on time and to a very high standard. Would not hesitate to recommend them. Show additional information

Efficient and knowledgeable installer

Ahlec have been a great company to deal with, listened to what we wanted and provided compatible alternatives without pushing products, including understanding the requirements for multi phase export. Installers were efficient, tidy and clearly experienced. Removed an existing dead system, changed the location of the inverters and installed the new panels with a minimum of fuss and disruption.
Very happy with the service and communication, and would not hesitate to recommend Ahlec, and will also use them again when we extend the new system in a couple of years time.
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VERY satisfied

All three suppliers were professional and very helpful.
My decision was based on service and knowledge. All three were local. Pricing was similar . It was more a personal choice based on the front end work done by the representation (salesperson). This was more a refinement of my preferences towards future expansion and the options provided - finally going with microinverters.
As I had split arrays in three areas , Ahlec provided a customised approach. With a personal check by senior manager on the installation plan. The install was completed in one day. Very organised install and a neat job, no mess left behind. The final placement is very compact and looks great. Grid connection was quickly sorted. Now producing to the grid. We are very satisfied.
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great install they explain what they was going to do that day.

great service, great install, friendly and on time, will recommend them. Show additional information

What a Professional Team

What a professional Company , from the in depth Consultation with Austin answering all the question for a novice about the Solar System Industry and then there Professional installation Team- Andy, Sam, Brendon and boys. The wealth of Knowledge that this team has is exceptional and we are very happy with the solar system that Ahlec designed and installed.It has meet over and above our expectations.Do your self a favour get in touch with Austin and Andy before signing up with any other company, these guys really care about giving the right system and the right after care. A BIG THANK YOU Show additional information

Local, easy and efficient

After being totally confused by internet offerings we decided on a local family company. Andy Hall visited and gave a good competitive quote and we went with him. We needed to upgrade our ancient power board as well which was done by him and the system was then installed . The installers were efficient, thorough and polite even though it was stinking hot on the roof that day. Thanks guys Show additional information

Great Installation

The AHLEC Solar team was great. Super efficient, they were able to fit us in on a tight schedule and we didn't have to worry about paperwork because they were already on top of it. Great price and awesome team :) Show additional information

A pleasure to do business with an honest company.

Austin from sales, no B.S, not pushy and answered all my questions, they did the installation, ( on my tricky, non standard property) on time, on price as quoted, clean / neat installation. A pleasure to deal with a professional quality company, Show additional information

Highly recommended

Very happy with our installation. Customer service, install and price were spot on. System was pumping power back into the grid before the boys had even pulled out the driveway. Happy to recommend a company when they exceed expectations ???????? Show additional information

Installation of a new 6.6Kw solar system.

The quoting was accurate and flexible. The installation was hassle free and the staff were polite and professional. Customer service continues all the way through even after the installation is complete. Show additional information

Top class installer

I could rave on with all the superlatives, which they deserve, but instead I’ll just say, you won’t do better for quality work, helpful advice and friendly service all at a very competitive price. Great job. Show additional information

Highly recommended installer

Ahlec were recommended by a work colleague who had their system installed by them. Glad they did as all ran smoothly and were very easy to deal with. Install was great and system has been pumping out the kW's since. Very happy and have no hesitation in recommending them. Show additional information

Exceptional on all fronts!

The sales process was excellent, met several times to determine the best system to suit our needs. Answered all questions so that we had a clear understanding of what outputs to expect.
Installation team was first class. Tidy, punctual, polite - even removed a snake that was living in the roof space!
Customer service has been excellent - organising everything we needed.
Highly recommend.
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Easy as 1, 2, 3

Austin was extremely helpful, without being pushy. Described what Ahlec could no for us, and advised his thoughts for our situation.
He even went through our power bills and gave us tips on how to best use the solar system
The installation guys were great. They even moved our electric box around the corner which allowed the inverter and the box to be hidden from a first impression view!
A great experience, with zero stress . Highly recommended!
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Customer service at its very very best!!

PLEASE READ!
This is a saga but bear with me as this is customer and after sales service at its very very best!

My solar journey began with 3 quotes. Ahlec's wasn't the cheapest..or the dearest, but I knew from meeting Austin that I wouldn't go wrong getting him to install my system. He was patient, explained what would happen, how it all worked and he assured me he would be there through the whole process and beyond. I accepted his quote.

Solar was installed. There were no problems. Everything was working correctly and being monitored remotely by Austin to ensure everything was working as it should.

Austin asked me to contact him when my first electricity bill arrived so he could go through it with me and explain the details.

When it finally arrived I was flabbergasted as it was DOUBLE any I had received in the past.
There was something wrong and after seeing it Austin agreed.

On calling my supplier, I was told the problem was the solar system as there was nothing wrong with the meter.
I had no satisfaction from them and due to my own ignorance couldn't argue the case.

At this point Austin asked me to add his name to my energy bill with my supplier so he could deal with them on my behalf.
You cannot imagine how relieved I was at this, as my experiences with my supplier had been really demoralizing.

From this point Austin took over all communication with my supplier.
They continued to insist it was a problem with the solar and not the meter as they said they had checked that.
As it turned out they had only checked the meter remotely and hadn't sent anyone to physically check it.
Austin sent Andy to have a look and surprise! surprise! Andy found that the meter had been wired incorrectly when it had been installed and all the solar that I was generating was being billed to me as useage!
Andy took pictures of the mistake. These were forwarded to the supplier to illustrate the error.

It took many calls by Austin to reach anyone with authority and slowly my problem did climb the chain but the process was so slow Austin finally involved the energy ombudsman.
Once they were involved things moved faster until finally, after over a year of trying to resolve the issue, the wiring was corrected and my supplier agreed to review all my bills and reissue them with some 'credit' for the inconvenience that had been caused.

I cannot express my gratitude enough to Austin and his team for their care and support through this whole process.

All I can do is post this review to inform everyone who is looking for an honest supportive solar company, to look no further............you have found who you are looking for.
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So relieved we Called Andy!

After many months of research and discussions with suppliers/installers from our first contact with Andy from AHLEC we knew we were on a winner. He came straight to the job site and provided us with a wealth of information and advice and a competitive quote to boot. What we loved about the AHLEC team is that there is no sales pitch, just accurate and honest information and it felt like they really had OUR best interests at heart. The rest of the process was seamless and it has been the easiest part of our off grid build by far. Show additional information
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Totally Amazing Service !!!

Andy and his team are amazing!! When Andy came to house to discuss our solar needs, he had already been monitoring where the sun was on our roof for a few days. So he knew exactly where the best place was to install the solar panels. From start to finish they were very professional and only too happy to answer any questions we had. The customer and after sales service is amazing and the best I have seen in a long time. We would highly recommend them to anyone l!!! Thank you so much. Show additional information
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