SOLAXS PTY LTD Reviews
4.7
Leave a review Based on 194 ratings Aus Ranking
- 5 star 104
- 4 star 88
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.57
- System Quality 4.62
- Customer Service 4.83
- Installation 4.85
Timeline
Reviewer supplied photos:
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In business for over 4 years and employing nine people, SolaXS is proud to have installed over 2,000 systems in that time.
Our largest job to date is a 220kW system, and we have also installed systems for community housing projects to provide clean, green power.
We install brands that give the best bang for buck to homeowners looking to reduce their electricity costs.
We also sponsor local Junior Hockey, Junior Netball and an upcoming young surfer in Port Macquarie.
Why choose us?
Our reviews below reflect who we are - we are honest, reliable and do a fantastic job. We are local and employ local people.
Rural, residential or commerical - we're your local solar and battery experts.
SOLAXS PTY LTD Solar Reviews
Good Co to deal with, Terry is clearly keen to get the best quality deal for his clients.
Easy to work with, not pushy, in fact I had to chase them. Installation took the better part if a day for the 6.5KW system and was an excellent job quality wise. Good advice on the where to situate the panels, all wires hidden away with minimal changes to the house. The install team were professional, respected social distancing and had their own hand cleaners. Left the job tidy and clean. No complaints what so ever.I had the monitoring App and was connected and up and running that day.
Great job team SolaXs Show additional information
Spot On
From the quote to the after service everything was fast smooth and efficient, everything was organised for me with no problems, the installation was neat and tidy and meter change was organised for me.Great Job Very Happy. Show additional information
Highly Recommend
Thanks so much. The work was completed quickly and efficiently. Looks terrific! Highly recommend! Show additional informationthe waiting period for installation was short. The contracted tradesmen did a excellent job and were very efficient and polite.
The quoting process was explained very clearly.The installation was very professional, the tradesmen were polite, tidy and punctual.
The company organised for the new meter and grid connection. Show additional information
Professional Sales, Administration and Installation
Very professional from sales quote through to installation and organizing grid connection with retailer.Would recommend SolaXs to anyone thinking about installing Solar on the Mid North Coast NSW.
Installation completed within 3 weeks from quote acceptance.
No deposit requested and invoice delivered the day of installation.
Energy retailer have booked a service call to change meter within 15 working days from request by SolaXs. Show additional information
SolaXs
Relatively happy so far with the process. When I receive my first electricity bill I will really find out if the system is performing the way I believe it should, and the way the sales person said it would. The sales person wasn't pushy and was prepared to answer all questions patiently. Installation was done professionally but a couple of hours later than advised (truck problems apparently but they did not let me know, I had to ring them to find out what was happening). I went with a fairly local person and hopefully that will mean if I do have problems in the future (hopefully not) they will respond as promised. However, I have had a couple of minor queries and have been fairly disappointed with the customer care response - or lack thereof. Show additional informationVery efficient installation completed in a morning
Installation was as arranged they were on time and very efficient happy with the complete job.Only waiting on meter being installed Show additional information
Smooth Process
Everything was perfect from the day we inquired to the day it was installed. From the lovely lady in the office, to the boys on site installing - nothing was an issue - and the boys on site cleaned up EVERYTHING. No rubbish was left behind.They arrived at the time they said they would, installed the panels and inverter and gave us the run down of how things worked. The boys on site were very polite and happy to answer any questions we had for them. Show additional information
First Class
Excellent service polite & first class tradesmen will recommend Solax’s to my friends good to see tradies take pride in their work Show additional informationGreat install crew
Sales quoting was good, Glenn and his team from the installation side of things did a fantastic job and all went smoothly. Show additional informationSo Impressed
After going through this website to obtain quotes for my work I was so impressed with the knowledge of the sales rep from Solaxs that I decided to have him quote solar for our home. It has been the most pleasurable, fuss free experience. I received quotes, selected Solaxs as my preferred installer because they guided me to a calculator where I could input the three quotes and work out who could offer me best value for money. All I have had to do is forward a copy of my latest electricity account to Solaxs, the rest has been taken care of. The installers were friendly, efficient and left no mess behind. They painstakingly took us through the procedures and answered all our questions. They employ young local youths which is a plus in a regional area. I have worked for a builder and it had always been very difficult having solar connected and the correct paperwork in place but Solaxs took care of it all. If you live on the NSW mid north coast do yourself a favour and use Solaxs, hands down the best I have dealt with for solar installation. Show additional information5 Stars
Friendly, knowledgeable and very efficient installers. Mindful of the social distancing requirements. No hesitation in recommending Solaxs.. Show additional information
The salesman had an alternate layout for the panels which required removing some trees but allowed me to fit all the panels in the best direction. One of the other installers had said that I would only fit 3 kW of panels. The installation was very quick, I just had time to repoint the roof and remove the trees.
Show additional information
very efficient and polite
informatavepolite, punctual, tidy,
company was efficient with notifcation of the istallation, the problem occured with origin energy and the smart meter installation that will not take place until April 2 Show additional information
Reliable and Helpfull
Sales rep came to our home and was very helpful. his pricing was higher then the City blokes. We choose to pay more to help support local workers. Our Choice. The installation went well after a rain delay. No mess was left and we are very happy with the way the panels look. Big bonus that there was no damage to any tiles on the roof, which had just been rejuvenated. The customer service was always prompt and polite . Terry and Catherine and the team are a very professional outfit that I would recommend. Show additional informationGreat service, Ahead of schedule and would highly recommend them to anybody.
Price was best of the X 3 quotes I got. Sent out a guy to scope the job with photos etc so no surprise delays from the install crew. Install completed pre anticipated date. Great job, no fuss and prompt. Show additional informationVery Satisfactory Installation
The team of three were courteous and helpful. All my concerns were dealt with in a professional manner with the result being a very satisfactory installation. Show additional informationExcellent Install
Excellent Install with high quality products. The staff are very helpful and full of information. Would definitely recommend SolaXS!!! Show additional informationTOP JOB
Top install, all questions answered, no rubbish left turned up on time ,could not ask for more well done. Show additional informationtoo easy
Everything from their quote through to the installation was profesional and everything was so easy. the crew were great and answered any questions i had. Show additional informationFast & Efficient
Fast & Efficient service. Very helpful after install on operation of system. Show additional informationExcellent Service
Excellent service and a very professional insulation. We would Highly Recommend! Show additional informationProfessional in every aspect
Highly recommend this company. Professional in every aspect. Thanks Kathy, Jon, Glen,Rod,Kane,Torrone I’m extremely pleased with the installation.TC Show additional informationHappy
From sales office staff and installers all were professionals ,installed today Show additional informationhighly recommended company
Every aspect of my installation from the quote to the installation and support after was easy. All staff members were knowledgeable and able to answer all questions I had easily. I was very pressed with them all and will be recommending this company to anyone I know who is considering a solar I installation in the future. Show additional informationVery happy
The process from quote to completion was smooth with no issues. I found the staff to be professional and approachable. I highly recommend going local and use Solarxs for all your home solar needs. Show additional informationGreat team, best experience and quality gear
Sales easy, Installation efficient and fun, SolarXs organised the grid connection and the WiFi connection to inverter. We sit back and watch us saving money on power. SUPER Show additional informationGreat Service
The team turned up on time and did an amazing job, clearly outlining what they were going to do and how long it would take and left the site as they found it I would highly recommend Solaxs. Show additional informationExcellent Installation
Whole process went smoothly from quotation to installation. Sales representative was very knowledgeable and not pushy. He spent the time explaining the products and processes clearly and did not rush the process. Installers and electricians were professional, courteous, clean and did an outstanding job. Show additional informationWell organised team, very professional and friendly.
The process was very smooth. All things were explained thoroughly and simply. The installers were punctual and polite. The work area was left clean and tidy. At all times the staff have been nothing but helpful. Show additional informationGreat local service and local installers
fantastic local company .use their own staff to install.easy company and staff to talk to .
very professional and friendly. Show additional information
Great installer
The only ones that actually came to our home to give an accurate quote on what we needed. Boys that did the job were very efficient, friendly and cleaned up after they were finished. Grid connection was organised as well. All in all we are very happy with the whole process. Thanks Terry and all the team at SolaXS Show additional informationFirst Rate
Pleasing to get a company that delivers on their promises, arrive on the day allocated, the installation team well organised making the install go smoothly. Show additional informationHassle free installation, clean neat job.
The title says it all. They arrived when the said they would, did a quick neat job, all very stress free, once panel layout had been clarified. with regard to Value for money and quality of system, only time will tell, but all working perfectly at the moment. Show additional informationHappy Chappy (Lex)
Terry (company owner) came to my house for the quoting, it was obvious he knew his stuff and answered all of my questions, the face to face was important to me not just a voice on a phone. Once I accepted the quote Kathy in the office was an excellent communicator keeping me up to date the whole time. The installation crew came and were very professional and pleasant, I am a tradesman and I could not fault their work. I have no complaints and would recommend this company to anyone. Show additional informationGreat work, thanks to terry glen and the team you did a great job; very happy with the service . A big thank you to kathy. I will be happy to recommend you, the whole job has been very quick thank yo
Great service from quote, to office with kathy and job done thanks guys Show additional informationExcellent Team - SolaXs
Terry had installation all organised. Very professional team. Could not fault their workmanship. Show additional informationExcellent work all-round
My wife, who saw three Salespeople while I was at work, was very impressed with the SolaXs Rep's presentation (he took care to explain everything in a non-technical way, with an easygoing, low-pressure manner). Customer Service and quality of system and value for money was far above the others. While the installation was slightly later than the booked date (fair enough, it happens to us all, and they let us know straight away), it was completed quickly, tidily and, evidently, quietly, as I was sick in bed at the time and slept through the whole process. We really can't recommend SolaXs highly enough, 10+/10. Excellent work! Can't wait for our next power bill! Show additional informationFantastic customer service and great looking product.
They are a great local company to deal with, very helpful and easy to understand. I would highly recommend them. Glenn, Rodney and Kane did the install - great people, very professional, arrived on time and finished within estimated time frame. They also cleaned up when they were finished. Their workmanship is top quality. Show additional informationExcellent Service
Excellent Service and Help from the Quote right through to the Install. Excellent Thank you. Show additional informationTop pick for Tamworth
SolaXs made the installation process easy. Flexible , yet made it happen even though had to jump through a number of hurdles. Thanks Terry and Kathy. Show additional informationGreat Company - Went the extra mile to help!
Installation was smooth, professional and friendly. The guys even helped trim some trees, cleaned up after, and fixed my gate latch - true gentlemen! Show additional informationGreat process
The whole process went very smoothly. I went with quality over price and cannot be happier. Already producing great returns and supplying our house easily. Would recommend. Show additional informationInstall 25/10/2019
Garry arrived on time for my quote was very knowledgeable was able to answer all my questions he explained the warranties and product specs. The quote came quickly and was comparable to other local companies (was slightly more expensive than out of town companies) A local company was important to me.Install day the guys were polite and done everything I asked of them and cleaned up taking away all their waste I highly recommend this LOCAL company!! Show additional information
Great Business to Deal With - Highly Recommend
From the start of our experience, we have had a great deal of assistance. Installation happened more quickly than expected by courteous and professional people. Show additional informationExcellent provider
We took our time making a selection, once made, we went with a local company for after sales service value for money and informative sales. Installation was done 3 weeks earlier than arranged. Request for connection has been made, but as yet we are yet to be contacted by our provider. But installation was done two days ago Show additional informationGreat Communication, Excellent Installer, Very Professional
Terry was great with his explanation of my options on panel and inverter selection, didn’t try to push a particular product but gave me enough information and confidence to select the system that I did.The installation was arranged and Glenn & Rod turned up on time and were great. Very pleasant and communicative, explained the installation process, removed my old system and installed the new one with no issues. I had some spare roof tiles in case they broke any (which the didn’t), they found a few up there and replaced them for me while they were up there.
The customer service from the start to the end of the process was first class.
Not the cheapest quote that I had, but my comfort level with Terry and his honest approach was the clincher. One of my friends has also arranged a quote from SolarXs. Show additional information
Great communication, excellent service and price
First time buying solar and kathy was very helpful with all the questions I had and what needed to be organised with electrical company. After initial quote I wanted to use REC panels and huawei inverter which they sourced for me and still have a very competitive price. installation is very neat as is on a new home and can see all the wires run through the frame. Show additional informationKnowledgeable, prompt and professional.
Terry was great explaining all available options and made the process really easy.The installers turned up on time, offered professional advice on best location for panels, their work was to a high standard and no mess.
Everything has been organised for us with prompt communication for organising grid connection.
We are extremely happy to have been able to deal with a local company. Show additional information