SOLAXS PTY LTD Reviews
4.6
Leave a review Based on 132 ratings Aus Ranking
- 5 star 57
- 4 star 73
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.47
- System Quality 4.53
- Customer Service 4.78
- Installation 4.79
Timeline
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SOLAXS PTY LTD is a Solar Power Installation company based in Port Macquarie and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
SOLAXS PTY LTD Solar Reviews
because i changed provider at the time system was installed i am still waiting to have the smart meter installed the system was installed 4/06/19.
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On time, great communicator, value for money, very friendly staff
Fantastic, very pleased, great customer service, can highly recommend this local business Show additional informationFirst rate installer from start to finish.
Contacted SolarXs after recommendation by a colleague.Terry (owner) contacted me that day and we organised a meeting for the following week.
Terry was courteous, forthright, and patient with two very un-knowledgeable clients.
His quote was not only far more affordable than others we had received, but it's quality of product for that price point is where it really stood out.
Installation is now complete, and every step of the process has completely transparent and stress free.
Highly recommended! Show additional information
No1 Recommendation for the Port Macquarie Area
Great experience and customer service from beginning to end.Kept up to date, quick turn around and great at answering any concerns I had.
High recommended. Show additional information
Very pleased, have not used any power since install
Sales and quoting was excellent no deposit and no pressure to signThe installation was hassle free, the team were punctual, polite and easy to get along with. Being a licensed Electrician I was extremely pleased with the quality and attention to detail regarding the aesthetics of the installation.
The grid connection was organised by Terry and is now in the hands of the network provider, here's hoping they are as efficient as the team at SolaXS.
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Using solarquotes gave me the information I needed to ask the right questions and the suggested install company where more than accommodating to our request and requirements and questions, we feel very confident in our choices, looking forward to seeing the results
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I started the solar search a month ago got hounded by solar mobs up down the coast decided to try local sent a email to Terry from solarxs he got the panels I wanted Within a week I had a 10 kW system installed by Glen and there boys had excellent communication with Terry the install was top quality I would highly recommend salarxs for your solar needs.
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We were warned that our particular type of roof tiles were very prone to breakage during installation. We did have spares, but the installation succeeded without breakage.
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From the quote process to the installation Gary, Terry, Glen & Rod were terrific.
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All positive. The anticipated roll out for the service ran to plan. Communication excellent. Information received on options for post service efficiency.
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SolaXs were very prompt responding to my request for quote, were knowledgeable and professional and installation was very efficient.
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The team arrived on the dot at the time we had been led to expect them. They worked flat out the whole morning. By the time they left after lunch we were generating electricity. They were friendly, helpful and ready to explain the system to us. Couldn't fault any aspect of the installation. We would definitely recommend SolaXS to friends and family. Great experience.
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Had some questions about the system after installation, got back to me straight away, great service
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Terry was fantastic, no BS at all.
Installers are top bunch, great workmanship and the Electrican done neat and tidy work and cleaned up everything afterwards.
Explained clearly how it all works and how to shut it down when rqd.
Side note. Out of the 3 quotes, one for a company in Byron bay... never contacted me. And to far away for service for me.. why choose this ??
The other company was in Old bar.... he sent an email quote only and was 2 weeks after I accepted Solaxs quote. Took way to long and was more expensive and didn’t offer wifi inverter anyway. Show additional information
Installers are top bunch, great workmanship and the Electrican done neat and tidy work and cleaned up everything afterwards.
Explained clearly how it all works and how to shut it down when rqd.
Side note. Out of the 3 quotes, one for a company in Byron bay... never contacted me. And to far away for service for me.. why choose this ??
The other company was in Old bar.... he sent an email quote only and was 2 weeks after I accepted Solaxs quote. Took way to long and was more expensive and didn’t offer wifi inverter anyway. Show additional information
Installers were very professional
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Super helpful and explained everything clearly. Provided a Solar solution to exactly what I wanted within our budget.
Staff are awesome and thoroughly professional and we couldn't be happy with our system and the knowledge we have someone local to deal with if we ever need assistance. Show additional information
Staff are awesome and thoroughly professional and we couldn't be happy with our system and the knowledge we have someone local to deal with if we ever need assistance. Show additional information
Great service. On time and overall nice people
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Terry was very good explaining the system, particularly the advantages of the Huawei inverter. The installation, on Feb 8 2019, was completed very professionally, even including some extra work to get the panels in the right position. Glen was the leader of the installation team and did an excellent job. They would get 5 stars. Terry had advised he would come round and go through the management system with me but was away that weekend. I contacted him after his return and he advised a day he would come round, which was the Friday after the installation. He did not turn up and I have not heard from him since, hence only the 4 stars for customer service.
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The final layout of the panels was changed on the morning of installation - we ended up with 9.8/10 [in my view] as I couldn't grasp and assess all of the changes on the spot - whilst there has been no interest from Terry in tweaking the design afterwards at MY expense, it probably would make only a little difference to the efficiency but I have not been given the opportunity to consider the option's potential cost. Having said all that, I admit the performance of the system as is, has seemingly been excellent to date.
Finally, I've rated Value at 4 rather than 5 as I only have 1 other quote to compare and assessing what is "equivalent hardware" is too difficult - I would give 4.5 if I could. Show additional information
Finally, I've rated Value at 4 rather than 5 as I only have 1 other quote to compare and assessing what is "equivalent hardware" is too difficult - I would give 4.5 if I could. Show additional information
Right from the very first contact Terry and the team could not do enough to make the experience of selecting and installing our Solar system a pleasant one. The system was delivered and installed quickly and neatly. I couldn't be happier with the results.
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Service is exceptional nothing seems to be a trouble for them to respond to. Had a problem with switchboard which caused power to drop out intermittently. As it turned out not Solaxs problem but they replaced a faulty main switch just the same. Company is very service orientated.
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Not overly impressed by your service as the company I chose was already on my list. No one else replied
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Early days but to date follow up service has been very good and installation team were fantastic, very professional, quality workmanship, and fully explained operation of system. In all very happy the company and the product provided. Would recommend.
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We would recommend this company to anyone looking at getting a solar system.
SolaXs was the only company to come out to quote and explain how the system works,the other two companies quoted with out see the property.
Gary was very professional in the way he handled any questions we had and.the sale.
Highly recommend this company to anyone looking at getting solar fitted. Show additional information
SolaXs was the only company to come out to quote and explain how the system works,the other two companies quoted with out see the property.
Gary was very professional in the way he handled any questions we had and.the sale.
Highly recommend this company to anyone looking at getting solar fitted. Show additional information
The installers were very professional and did a fantastic job. We were extremely pleased with how neat the unit looks and I would certainly recommend them!
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Terry & his team were prompt & professional. The installation is very neat & was carried out in a very acceptable timeframe.
The system is working very well. I would highly recommend Terry & the team to others thinking about solar power. Show additional information
The system is working very well. I would highly recommend Terry & the team to others thinking about solar power. Show additional information
Never too sure if you are making the right decision when it comes to these types of purchases but I can honestly say that SolaXs are the best trade based company I have ever dealt with. Friendly and competitive quotes, explained the products clearly, The office kept us informed of our progress and when the install team arrived - within 2 weeks of the order being placed they were amazing - courteous, friendly efficient and did a great job. Recommend SolaXs 100%. What you see in the reviews is what you get - top notch Company Thanks Terry & Glenn.
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Terry provided a professional and friendly service from start to finish and also provided follow up assistance with the app so we can see how the system is going. His team was also professional, efficient and friendly. Overall, Solaxs was a pleasure to deal with and we have no hesitation in recommending them to anyone needing a solar system
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In a very competitive market the selection of products and prices available were confusing but after talking to several companies we chose Solaxs and were amazed at there professional approach to all aspects, from contact to quotation. We decided on Solaxs and were not disappointed from Kathy in the office to Terry’s knowledge and the install team led by Glenn, the job was first class, they were professional, informative and very tidy. Nothing was too hard with our double story installation. Our bill has gone from $370 per month to $103 thanks Solaxs your the best
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We already have solar and thought we should increase the number of panels we have. After speaking with Terry, he explained that we were already getting the best we could out of it. He was truthful and ensured that even if we increased our production we would gain no benefit from it. I really appreciated his honesty and that he didn't try to "sell" us something we didn't need. In future I hope that SolaXs will be able to install a battery system that will be suitable and give us benefits. At this time the battery system will not benefit us. Overall, I found Terry extremely pleasant and helpful. Highly recommend.
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Positive
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Could not fault this company. Designed a very difficult - very large system. Nothing was too hard. Price was spot on and the boys turned up on the day they said they would, did a great job, got it all up and running. They were polite, respectful and happy to work with us if we had any changes. You will not be disappointed with Terry's service and Glenn's install team - very rare to get that level of service these days. After installation we had one very minor issue that we queried over the phone and Terry literally dropped everything and travelled over an hour to come and address it and this was something that could have been done over the phone. 100% recommend Terry & Glenn service is excellent!
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From quotation to installation SolaXs were professional in all aspects. From Gary who gave us a complete understanding of our off grid system to Terry who designed and assisted on the install lead by Glenn and his team. I would recommend SolaXs to anyone thinking of installing solar
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The above boxes don,t really cover my reasons for going with SolaXs .
Gary the sales person had by far the best knowledge of solar systems of any of my quotes ,answered all my questions and more .Really appreciated that he gave me several options as to which panels , inverters batter ready or not etc .
Glen the install and crew did a great job not to mention being polite and punctual .
Office staff got back to me and nothing was a problem .
In short Im very happy with SolaXs The service and system they installed for me .
A pleasure to deal with and wouldn't hesitate to recommend them . Show additional information
Gary the sales person had by far the best knowledge of solar systems of any of my quotes ,answered all my questions and more .Really appreciated that he gave me several options as to which panels , inverters batter ready or not etc .
Glen the install and crew did a great job not to mention being polite and punctual .
Office staff got back to me and nothing was a problem .
In short Im very happy with SolaXs The service and system they installed for me .
A pleasure to deal with and wouldn't hesitate to recommend them . Show additional information
The service we received was amazing. The installers were very professional, informative and nothing was too difficult.
Left the work site very clean.
Explained how the system worked in terms we could understand.
Great company. Show additional information
Left the work site very clean.
Explained how the system worked in terms we could understand.
Great company. Show additional information
Put service as average as I have not completed my dealings yet with Terry at SolaXs May well change this answer at a later date but because of this reason I would prefer that you do no post my review on you website.
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Promptness. pleasant attitudes.and quality of workmanship
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A professional, personable operation. Well done team.
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SolaXS was by far the best to deal with. They had aerial photos, plan of house etc. Was able to place panels in best location on roof. Nothing was too much trouble.
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All the guys were polite and helpful. The job was done in quick time and we are stoked with the whole service
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Very happy with the installation and the service. Completed the installation within two weeks of acceptance of quote and no payment until job finished. When connected feed in power was 32kWh per day.
Not happy with service from Origin Energy for install of metering. Still waiting since 22/2/18.
Regards
Sid. Show additional information
Not happy with service from Origin Energy for install of metering. Still waiting since 22/2/18.
Regards
Sid. Show additional information
