SOLAXS PTY LTD Reviews
About
In business for over 4 years and employing nine people, SolaXS is proud to have installed over 2,000 systems in that time.
Our largest job to date is a 220kW system, and we have also installed systems for community housing projects to provide clean, green power.
We install brands that give the best bang for buck to homeowners looking to reduce their electricity costs.
We also sponsor local Junior Hockey, Junior Netball and an upcoming young surfer in Port Macquarie.
Why choose us?
Our reviews below reflect who we are - we are honest, reliable and do a fantastic job. We are local and employ local people.
Rural, residential or commerical - we're your local solar and battery experts.
Reviewers report paying: $4,870 - $6,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SOLAXS PTY LTD Reviews (243)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.7/5
Quality of System
4.9/5
Installation
4.8/5
Customer Service
- 5 star 140
- 4 star 100
- 3 star 2
- 2 star 1
- 1 star 0
View Timeline
18 May 2022
12 May 2022
Original Review on 12-09-2021:
Efficient team did install
All went well until we realised wrong quote had been implemented. Was quickly fixed to avoid unnecessary extra work.8 months later we asked Paul: "Are you happy with the performance of your system so far?"
Yes08 May 2022
Overall Review
The process for getting the system installed was excellent. The installation team were on time and did an excellent job. However, I have rated the Quality of System slightly low because there have been some issues with the inverter WIFI and the SEMS Home Kit monitoring application. This has mainly manifested itself in the loss of all monitoring. It was the monitoring system that influenced my decision to use SolaXS. SolaXS have, however, put in a great deal of effort to resolve the issue resulting in a new model of Smart Meter being installed. This has not fully resolved the problem but the SolaXS team are, once again, scheduled to investigate the new issue very shortly.Their Customer Service has been excellent and I am confident that they will resolve the current problem soon. I would still be willing to recommend SolaXS to my friends.
Panel rating: 5/5
Inverter rating: 4/5
31 March 2022
Poor communication
We had our 6kw system installed about 18 months ago. I went with SolarX as per one of your recommendations.The salesman looked at our installation and advised on where to put panels. Ie. some panels on a main roof and some on a adjacent structure.When installers arrived they would not do as requested and mounted all panels on the structure, much easier of course.
After installation I had trouble using the app to monitor the output. Huawei inverter would not communicate. The manager visited and could not fix. After some time and many attempts I got it working, but only if in the building, would not communicate via the web. Now I find it will not work at all.
Also the inverter trips out on overvoltage at about 10-20 times a day. This is because of a voltage rise between the installation and the street and a high voltage (257V) on the incoming mains,
I contacted SolarX to request data records so I could make a case to the power authority about the high voltage on the street mains. They advised the manager would contact me, but this didn't happen.
Just happened to speak to a neighbour who has the same inverter, also installed by SolarX, and they said they also had trouble getting any sort of follow up from this company.
Looks like I will have to have an expert solar company to sort this out for me.
I really hate leaving negative reviews, but feel this company is not providing adequate follow up service.
Inverter rating: 1/5
30 January 2022
Excellent customer service
Customer service was great and installation went smoothly. I was very happy with the company I chose.Panel rating: 5/5
14 October 2021
Original Review on 02-02-2021:
Happy with installation
The sales and quoting process was friendly and informative, without being pushy.The company kept me up to date with proposed installation date and flexible with making changes.
The installation was professional, quick and tidy. I was informed about the next steps and my questions answered.
Happy to recommend.
8 months later we asked Stephen: "Are you happy with the performance of your system so far?"
I can only compare early March to early September for 2020 and 2021, ie 6 months, including winter.General tariff consumption has approximately halved (by around 25 kWh/week).
Off Peak is roughly the same.
Plus Solar feed-in is around 2,600 kWh (100 kWh/week).
There was a blip in consumption and feed-in around the March storms and flood time.
My only gripe is that just after the smart meter was installed my retailer was taken over by a another retailer, who has basically been incompetent. I acknowledge that the previous retailer may have dropped the ball just prior to the take-over (understandable), and the new retailer may have problems with working from home under COVID restrictions. Even at a second attempt they failed to understand some basic details for the period prior to the smart meter.
09 August 2021
Wonderful from start to finish
Such a great experience with SolaXs. From the quote to the switch on and after sale service when the app crashed. Terry was flexible and fitted around my availability with the quoting process. Was honest and answered all my questions and suggested some websites to visit so I could learn more about the systems. Install was organised to fit around when I could be home and the team persevered through a wet and drizzly day with a slippery roof. Adam helped me with the app and then Kathy made sure everything was switched over with my supplier!Highly recommend SolaXs for your solar install and after sale service.
02 August 2021
Original Review on 01-12-2020:
Good Installer
sales and quoting was very punctualinstallation was very tidy and punctual
customer service organised everything
8 months later we asked Greg: "Are you happy with the performance of your system so far?"
Yes20 June 2021
Great product
The whole experience was very professionally handled from initial discussion with sales rep through to installation02 June 2021
Extremely Happy
Great people to deal with, friendly and efficient.I’m thinking now of batteries as well and if I do it’ll be these people I’ll be dealing with.
Panel rating: 5/5
Inverter rating: 5/5
09 May 2021
Great service
From start to finish with floods in between prompt service ,installation great and all done and dusted in 1 day30 March 2021
Highly Recommend SolaXs
Excellent service, from quote through to installation. Very impressed how quick it was installed. Highly recommend SolaxsPanel rating: 5/5
Inverter rating: 5/5
12 March 2021
A Very Happy Customer
The Installers were very knowledgeable about the product they were installing, extremely polite, clean and respectful at all times. The company should be proud of the manners shown and the way the boys conducted themselves in and around my home, I will definately recommend the company to everyone, word of mouth sells and I’ll definately be talking about this and recommending SolarXS to everyone.04 March 2021
Seamless process
The quoting system went as planned (the representative turned up as expected and was knowledgeable about the product). The quote for the all up installation cost was prompt.A date was booked in for the installation, a few weeks down the track the technicians arrived, were very polite and answered all the questions I asked. Five hours later a 6.6Kw system was installed and operating!!
That same day, SolaXs had emailed my electricity supplier with the information the supplier needed to organise my Feed In Tariff.
On completion of installation another email arrived from SolaXs with instructions on how to install the app which enables me to view live time on my mobile, the Kw output from the panels.
Very happy with the professionalism, promptness and ability to speak with SolaXs personnel over the phone!!
02 March 2021
Excellent job
From start to finish this was a perfectly professional job.Quoting was simple and the sales agent visited the property promptly armed with all necessary information.
(Two other quoters did not bother coming to inspect the property)
The installation went very well despite the small difficulty posed by a thick concrete slab in an awkward spot; the team found a good way around.
Instructions were delivered professionally and follow-up queries dealt with promptly.
I highly recommend this company.
28 February 2021
Impressive Experience
We were impressed with the efficiency and proactive installers.Explaining the workings of the app to download
Panel rating: 5/5
Inverter rating: 5/5
23 February 2021
Original Review on 26-06-2020:
Good Co to deal with, Terry is clearly keen to get the best quality deal for his clients.
Easy to work with, not pushy, in fact I had to chase them. Installation took the better part if a day for the 6.5KW system and was an excellent job quality wise. Good advice on the where to situate the panels, all wires hidden away with minimal changes to the house. The install team were professional, respected social distancing and had their own hand cleaners. Left the job tidy and clean. No complaints what so ever.I had the monitoring App and was connected and up and running that day.
Great job team SolaXs
8 months later we asked Graeme: "Are you happy with the performance of your system so far?"
Yes, the system has exceeded over all expectations. Gives a huge comfort that lights on and energy used during the day is free and... no power bills over all (in the summer at least anyway).18 February 2021
Very satisfied.
Very happy with the whole process. Easy sales/quoting process, prompt and efficient installation ahead of the initial estimated date. Electrician explained the inverter to us. Grid connection was promptly requested.05 February 2021
Nothing Short of Exceptional
From the initial quote right through to the install completion yesterday the staff from Solar Xs have been nothing short of exceptional. Their install wasn’t straight forward but the tech guy took the time to explain why they were diverting from original plan to ensure we had the maximum yield with no shadow over the panels. The crew was always happy even when the temp rose on the roof and the site was left spotless. Would highly recommend Solar ax’s to anyone thinking of getting solar and supporting local. Thanks againPanel rating: 5/5
Inverter rating: 5/5
20 January 2021
Original Review on 21-03-2020:
very efficient and polite
Informativepolite, punctual, tidy,
company was efficient with notifcation of the istallation, the problem occured with origin energy and the smart meter installation that will not take place until April 2.
10 months later we asked John: "Are you happy with the performance of your system so far?"
Yes, 16th July 2020 to 15th January 2021 in credit for $61 Very happy with the system and the company SOLARXS ????13 January 2021
Great Job
Got a quote from another compony who advertise on TV with a well known sportsman. Decided to do a bit of research on them. Canceled my job. found Solaxs on the web, gave them a call and a gentleman came out and checked our home for the job after he explained everything to us. We accepted the quote and had the job done soon after. The installers were quick, cleaning up after themselves and again explained the ins and outs of the system. Kathy and Terry in the office were extremely helpful with any problems or questions we had.The only problem that caused a bit of grief was trying to down load the app to my iphone. It wouldn't let me into the system or accept the password or user name supplied, but I eventually got it sorted.
Thanks to the team foe an outstanding job. Nothing was too difficult for them.
06 January 2021
Great service
Everyone we’ve dealt with at SolaXs provided great service and took the time to understand our needs and explain the process. Very satisfied with our experience and would highly recommend them04 January 2021
Professional and efficient
This is the second time I have used SolarXS. I made a call to get a quote and had a quote the next day after an on property visit to assess our needs. The installation process was completed within two weeks and the place was left clean and tidy. Customer service was professional and I didn't have to organise grid connection as all the paperwork was completed by SolarXS. I would highly recommend using this company, they are professional, efficient, competitively priced and local.Inverter rating: 4/5
04 January 2021
Fantastic service so knowledgeable and installers
From me contacting Solaxs to arrange a quote and then Gary coming out to our Property and advised the best way to go and what system to have installed. Gary is knowledgeable that we knew we were in safe hands with this company. Just so easy from then receiving the quote and going ahead and on install day the guys were professional and polite and cleaned up after themselves.I highly recommend SOLAXS for Solar.They have the whole package from the office, Gary and the installers it was so refreshing dealing with SOLAXS.
Panel rating: 5/5
Inverter rating: 5/5
04 January 2021
Great doing business with this company
Could not ask for a great team to have installed our solar system quote was on our price range and the insulation team was very good at the service they gave usThank you Terry and his great team at SolaXs port Macquarie nsw
27 December 2020
Great company to deal with from start to finish
Our experience with this company has been faultless. Even when our installation had to be delayed by torrential rains, the boys were there days later and pushed through bad weather that im sure some would have packed up and gone home in just to ensure we had our system up and running as fast as possible. They were friendly and polite and very tolerant of our often annoying dogs. Cant recommend them highly enough.22 December 2020
Very professional
Very quick to quote for the job, Organised smart meter for us.18 December 2020
Awesome!
The team from Sola Xs were awesome. The installers discussed the installation and the options for inverter position. At the end of the install they spent the time to explain everything to me. Highly recommendedPanel rating: 5/5
Inverter rating: 5/5
11 December 2020
Great communication throughout. Installation process seamless. Cannot fault
From the initial contact communication was polite not pushy. The follow up until installation was superb. Installation completed without too much disruption and neat and tidy completion.07 December 2020
Very Professional
Very professional and easy to do business with. Quote was clear and detailed Installation team was very efficient and cleaned up when done. Happily recommend.Panel rating: 5/5
Inverter rating: 5/5
07 December 2020
10 out of 10
10 out of 10 service from start with Terry inspecting the property to Kathy in the office and wow the boys on installation day no fuss got straight to work lPanel rating: 5/5
Inverter rating: 5/5
29 October 2020
Very happy customer
The whole process of having solar installed was very impressive.We were unable to be at home at the last minute on the arranged install day but they were still able to do the install. The installer rang me when they had completed the job.
We did not have to do anything, everything was organised by the company. *****
26 October 2020
A Great Experience
A great experience from Terry quoting through to Glen and Kane installing. Everything was explained, the guys turned up on time, we’re quick and polite.Panel rating: 5/5
Inverter rating: 5/5
22 October 2020
Island installation
Meticulous attention to detail at every stage of the process. Customer service was exemplary. Very professional, polite & punctual crew. Particular attention was paid to the best layout of the panels for maximum efficiency. The crew also cleaned up after themselves- bonus!!13 October 2020
Solaxs - Fantastic All round
The sales/quoting process was the key decider in us choosing Solax's. Gary was such a breath of fresh air after having multiple salespeople from other Solar companies pushing us to sign on the spot without providing nearly as much detail as Gary did. Gary’s honestly and integrity is an asset to this company.When we had followed up questions, Gary was more than happy to walk us through the detail, weeks after he had provided the quote.
On to the installation and to our delight the team arrived at the time they advised they would!
The guys were professional, helpful and non-disruptive to our day. They cleaned up after themselves, you wouldn’t even know they were here if not for the solar panels on our roof ????
Glen stayed back and explained in detail how it all worked and was more than happy to answer all our silly questions.
I would highly recommend anyone looking to get Solar to, at the very least, ensure Solax’s is a company you request a quote from, I have no doubt you will sign up with them.
09 October 2020
No need to look elsewhere!
SolaXs were very professional in all manner of ways.After contacting the company they gave us an initial consultation on site with Gary who was fantastic. He spent plenty of time discussing everything and anything about solar systems and the way forward with the system installation process and to future battery recommendation and timing of getting one put in place.
Other companies we contacted just ask for your address, pick a few different systems and quote you on those without any discussion or personal contact other than by short email. The 'couldn't be really bothered' attitude by those meant they missed out on possible business.
The installation by SolarXs was completed in a day. The installers turned up on time and all of the crew that were on site were very friendly, always considerate and helpful in answering any questions raised. They left at the end of the day leaving the place neat and tidy, cleaning up all excess materials/packaging etc.
The company is already completing the process of organising grid connection as I write (the day after installation) and I have just received a copy of the email they have sent to my electricity provider to get this process happening.
Overall a very satisfying experience with SolarXs...I would highly recommend them to anyone.
02 October 2020
Original Review on 03-02-2020:
too easy
Everything from their quote through to the installation was profesional and everything was so easy. the crew were great and answered any questions i had.8 months later we asked Ray: "Are you happy with the performance of your system so far?"
Above expectations and Im saving more money than I expected02 October 2020
Happy consumer
On site inspection by estimator and quote second to none.Inverter rating: 5/5
01 October 2020
Great technical advice on a cost effective system that meets our needs now and in the future
The sales technician, Gary, was very helpful in enabling us to come to a decision on which system and in what configuration best suited our location providing advice that was consistent with what other reputable local companies had provided. The installers Glenn and Kane turned up on time and further fine tuned the panel configuration to optimise the potential system output. The installation of the panels and inverter was very neat and they tidied up when the job was finished. I particularly appreciated that they explained how the system operated and how to safely shut it down and subsequently start it up again, if required. They have submitted the application for connection to the grid and I am currently waiting for the installation of a smart meter by the energy provider. Terry has subsequently organised for me to be able to access and monitor remotely what is happening with the system28 September 2020
Easy process from quote to installation
Completed all external requests on our behalf to get it all done correctly21 September 2020
Len
Great team to work with. Install team were extremely experienced and helpful. SolatrXs only uses licenced installers not like some others.17 September 2020
10 out of 10
Thank you for the no pressure professional work and advice that your team gave us. Well done 10 out of 10Panel rating: 5/5
Inverter rating: 5/5
16 September 2020
Great Service
Great service, from John who quoted on the job to Glenn and his team who did the install. They did a great job, very friendly guys and Glenn explained well. A++Panel rating: 5/5
Inverter rating: 5/5
16 September 2020
No fuss installation.
Solaxs were professional from start to finish. Installation great quality no problems. They were polite, tidy and punctual. They organised everything. Great service did not stop after installation and full payment. Would recommend this company. Very happy customer.Inverter rating: 5/5
13 September 2020
Great company
Great customer serviceWorkers were prompt & courteous
Waiting on grid connection, yes they did organise.
27 August 2020
Very happy with the process and the work completed.
The quoting process was simple and effective but I am totally convinced that using solar quotes and reading up beforehand enabled me to understand the differences between each quote.The installation was quick, effective, no fuss and very neat. The team was polite and patiently answered our questions.
All arrangements were completed without fuss by the company we went with.
Panel rating: 5/5
Inverter rating: 5/5
05 August 2020
Great Job
Glen's team did a great job installing solar on my high, sloping roof. He explained the ins and outs of the system and the best way to use the power of the sun.Panel rating: 5/5
Inverter rating: 5/5
04 August 2020
Great company
Great company to deal with, always keeping the customer well informed. Good advice on system requirements, install staff very professional.Panel rating: 5/5
Inverter rating: 5/5
02 August 2020
Original Review on 04-12-2019:
Great local service and local installers
fantastic local company .use their own staff to install.easy company and staff to talk to .
very professional and friendly.
8 months later we asked Roderick: "Are you happy with the performance of your system so far?"
yes30 July 2020
A top installation job
Solaxs were punctual, professional and polite. The job was completed on time and I'm now enjoying power free from the sun.I love the Fusion solar app that gives me real time performance indicators of how the system is performing.
SOLAXS
The Sales Staff (Gary) contacted me and offered to attend my house to explain Solar Panels. He was extremely helpful and answered all questions with immediate answers.The installation was quick and efficient. The Head Installer (Adam) ensured that the place was left clean and tidy. All staff attending were very polite. Adam spent time explaining the system. They were punctual.
Customer Service was efficient. Grid Connection was organized by them in a quick and timely fashion.
I have no complaints and would recommend them to anyone wishing to install Solar Panels.
Thank you