SOLAXS PTY LTD Reviews

Based on 149 ratings Aus Ranking

  • 5 star 68
  • 4 star 79
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.51
  • System Quality
    4.55
  • Customer Service
    4.80
  • Installation
    4.82

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About SOLAXS PTY LTD, Solar Installers

SOLAXS PTY LTD
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SOLAXS PTY LTD is a SolarQuotes Client (what does this mean?)
ABN: 45 616 802 834  ABN active since 16 Jan 2017 | Solaxs Pty Ltd
verified
ACN: 616 802 834  ACN active since 13 Jan 2017 | Solaxs Pty Ltd
verified
SOLAXS PTY LTD is a Solar Power Installation company based in Port Macquarie and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

SOLAXS PTY LTD Solar Reviews

Great communication, excellent service and price

First time buying solar and kathy was very helpful with all the questions I had and what needed to be organised with electrical company. After initial quote I wanted to use REC panels and huawei inverter which they sourced for me and still have a very competitive price. installation is very neat as is on a new home and can see all the wires run through the frame. Show additional information

Knowledgeable, prompt and professional.

Terry was great explaining all available options and made the process really easy.

The installers turned up on time, offered professional advice on best location for panels, their work was to a high standard and no mess.

Everything has been organised for us with prompt communication for organising grid connection.

We are extremely happy to have been able to deal with a local company.
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Top Notch Company

Sales and quoting simple and all questions answered to my satisfaction. Installation team arrived on the day i was told and were extremely efficient and helpful, had a problem with my energy retailer which the guys at Solaxs fixed up for me more than satisfactorily, above and beyond what was required. I was initially recommended Solaxs by a neighbor and now pass on that recommendation myself 5 stars. Show additional information

Couldn’t be more happier on my solar installation.

Excellent. Terry was great, very helpful and knowledgeable. He answered all my questions and concerns. The installers came on time and also answered all my questions I had. Definitely recommend them to all my friends. Show additional information

Very efficient installation completed in a morning

Installation was as arranged they were on time and very efficient happy with the complete job.
Only waiting on meter being installed
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Excellent Job. Highly Recommended!!

We had a fairly difficult job that we thought would be a problem but SolaXs made it look easy. Quote was competitive but using great quality gear. Can’t Fault Terry in his design and expertise and when Glenn and his boys turned up they were polite, professional and explained things clearly. They did a bang on job and we can’t fault them. Show additional information

Could not fault the service from start of sales untill installation but listen to there advice on the best set up for you i tried to be the expert but they are highly recommend

Sales informative and thorough.
Very quick and efficient.
I could only say don't go past them.
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Professional Sales, Administration and Installation

Very professional from sales quote through to installation and organizing grid connection with retailer.
Would recommend SolaXs to anyone thinking about installing Solar on the Mid North Coast NSW.
Installation completed within 3 weeks from quote acceptance.
No deposit requested and invoice delivered the day of installation.
Energy retailer have booked a service call to change meter within 15 working days from request by SolaXs.
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Wow that was so easy

Solaxs is the most efficient and friendly company to deal with. Nothing was any trouble from start to finish they organised the lot. The job was completed on time and they left the place spotless. Would not hesitate to recommend them Show additional information

Good work

Was easy to talk to, cleaned up after him self. Good customer service Show additional information

Fantastic service

- Process from start to finish was painless and stress free.
- Quote was straight forward and explained clearly.
- On the day of installation, supervisor turned up on time, introduced himself and ran through what was happening.
- Not long after the rest of the team showed up and were in fall swing, all introducing themselves and very professional
- Excellent installation and exceptional product.
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Service is exceptional nothing seems to be a trouble for them to respond to. Had a problem with switchboard which caused power to drop out intermittently. As it turned out not Solaxs problem but they replaced a faulty main switch just the same. Company is very service orientated. Show additional information

professional, competitive, friendly

Solar XS provided a professional and competitive product with outstanding customer service. The installation and followup was completed in a timely fashion and without any issues. Advice on howto use and monitor the was given provided without hesitation and useful tips for FAQs. Show additional information

Happy Customer

Quotation delivered promptly, no hard sell,
Installer was very professional, explained the install in detail, took extra care during & whilst in & on the roof, sealed all roof fasteners & fittings, removed all waste material from site on completion of work,
Set up power meter & explain online local & remote monitoring,
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Excellent installation

1. the sales quoting process was very good
2. The installation team were punctual did the job well as a team and left everything very tidy
3. customer serve was excellent as terry came and discussed all the details of the solar system and on completion the grid connection was organised by them
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SolaXs Solar Installation

SolaXs recently installed a 6.6kw system to our house. Prior to quoting, Terry visited and talked us through the options. The quote was detailed and happened to be the cheapest of of 3 quotes by a small margin. We liked his honest approach and felt comfortable with him. The process from then was seamless and the 4 man team arrived as planned this week. They had the system installed and running in a little over 4 hours. The installation looks very professional and we couldn't fault them. The system is producing more power than we expected and we look forward to greatly reduced power bills and doing our bit to reduce carbon emissions. SolaXs also arranged the installation of a smart meter for us. I have no problem thoroughly recommending them. Show additional information
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The salesman had an alternate layout for the panels which required removing some trees but allowed me to fit all the panels in the best direction. One of the other installers had said that I would only fit 3 kW of panels. The installation was very quick, I just had time to repoint the roof and remove the trees. Show additional information

Professional and Informative

The quote and sale system was smooth and informative. There was no pressure in the sales process. Installation went as planned with the installers being professional and very polite. They were punctual and left everything tidy and clean. We had an initial problem with my provider and I had to wait awhile for my meter to be installed however once this was sorted Solaxs ensured that everthing went through immediately. Show additional information
because i changed provider at the time system was installed i am still waiting to have the smart meter installed the system was installed 4/06/19. Show additional information
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On time, great communicator, value for money, very friendly staff

Fantastic, very pleased, great customer service, can highly recommend this local business Show additional information

First rate installer from start to finish.

Contacted SolarXs after recommendation by a colleague.

Terry (owner) contacted me that day and we organised a meeting for the following week.

Terry was courteous, forthright, and patient with two very un-knowledgeable clients.

His quote was not only far more affordable than others we had received, but it's quality of product for that price point is where it really stood out.

Installation is now complete, and every step of the process has completely transparent and stress free.

Highly recommended!
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No1 Recommendation for the Port Macquarie Area

Great experience and customer service from beginning to end.
Kept up to date, quick turn around and great at answering any concerns I had.
High recommended.
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Very pleased, have not used any power since install

Sales and quoting was excellent no deposit and no pressure to sign
The installation was hassle free, the team were punctual, polite and easy to get along with. Being a licensed Electrician I was extremely pleased with the quality and attention to detail regarding the aesthetics of the installation.
The grid connection was organised by Terry and is now in the hands of the network provider, here's hoping they are as efficient as the team at SolaXS.
Well done Guys.
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Using solarquotes gave me the information I needed to ask the right questions and the suggested install company where more than accommodating to our request and requirements and questions, we feel very confident in our choices, looking forward to seeing the results Show additional information
I started the solar search a month ago got hounded by solar mobs up down the coast decided to try local sent a email to Terry from solarxs he got the panels I wanted Within a week I had a 10 kW system installed by Glen and there boys had excellent communication with Terry the install was top quality I would highly recommend salarxs for your solar needs. Show additional information
We were warned that our particular type of roof tiles were very prone to breakage during installation. We did have spares, but the installation succeeded without breakage. Show additional information
From the quote process to the installation Gary, Terry, Glen & Rod were terrific. Show additional information
All positive. The anticipated roll out for the service ran to plan. Communication excellent. Information received on options for post service efficiency. Show additional information
SolaXs were very prompt responding to my request for quote, were knowledgeable and professional and installation was very efficient. Show additional information
The team arrived on the dot at the time we had been led to expect them. They worked flat out the whole morning. By the time they left after lunch we were generating electricity. They were friendly, helpful and ready to explain the system to us. Couldn't fault any aspect of the installation. We would definitely recommend SolaXS to friends and family. Great experience. Show additional information
Had some questions about the system after installation, got back to me straight away, great service Show additional information
Terry was fantastic, no BS at all.
Installers are top bunch, great workmanship and the Electrican done neat and tidy work and cleaned up everything afterwards.
Explained clearly how it all works and how to shut it down when rqd.

Side note. Out of the 3 quotes, one for a company in Byron bay... never contacted me. And to far away for service for me.. why choose this ??
The other company was in Old bar.... he sent an email quote only and was 2 weeks after I accepted Solaxs quote. Took way to long and was more expensive and didn’t offer wifi inverter anyway.
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Installers were very professional Show additional information
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Super helpful and explained everything clearly. Provided a Solar solution to exactly what I wanted within our budget.

Staff are awesome and thoroughly professional and we couldn't be happy with our system and the knowledge we have someone local to deal with if we ever need assistance.
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Great service. On time and overall nice people Show additional information
Terry was very good explaining the system, particularly the advantages of the Huawei inverter. The installation, on Feb 8 2019, was completed very professionally, even including some extra work to get the panels in the right position. Glen was the leader of the installation team and did an excellent job. They would get 5 stars. Terry had advised he would come round and go through the management system with me but was away that weekend. I contacted him after his return and he advised a day he would come round, which was the Friday after the installation. He did not turn up and I have not heard from him since, hence only the 4 stars for customer service. Show additional information
The final layout of the panels was changed on the morning of installation - we ended up with 9.8/10 [in my view] as I couldn't grasp and assess all of the changes on the spot - whilst there has been no interest from Terry in tweaking the design afterwards at MY expense, it probably would make only a little difference to the efficiency but I have not been given the opportunity to consider the option's potential cost. Having said all that, I admit the performance of the system as is, has seemingly been excellent to date.
Finally, I've rated Value at 4 rather than 5 as I only have 1 other quote to compare and assessing what is "equivalent hardware" is too difficult - I would give 4.5 if I could.
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Right from the very first contact Terry and the team could not do enough to make the experience of selecting and installing our Solar system a pleasant one. The system was delivered and installed quickly and neatly. I couldn't be happier with the results. Show additional information
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Early days but to date follow up service has been very good and installation team were fantastic, very professional, quality workmanship, and fully explained operation of system. In all very happy the company and the product provided. Would recommend. Show additional information
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We would recommend this company to anyone looking at getting a solar system.
SolaXs was the only company to come out to quote and explain how the system works,the other two companies quoted with out see the property.
Gary was very professional in the way he handled any questions we had and.the sale.
Highly recommend this company to anyone looking at getting solar fitted.
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The installers were very professional and did a fantastic job. We were extremely pleased with how neat the unit looks and I would certainly recommend them! Show additional information
Terry & his team were prompt & professional. The installation is very neat & was carried out in a very acceptable timeframe.
The system is working very well. I would highly recommend Terry & the team to others thinking about solar power.
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