SOLAXS PTY LTD Reviews

Based on 116 reviews

  • 5 star 52
  • 4 star 62
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.48
  • System Quality
    4.52
  • Customer Service
    4.78
  • Installation
    4.78

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About SOLAXS PTY LTD, Solar Installers

SOLAXS PTY LTD
Platinum Partner
SOLAXS PTY LTD is a Solar Power Installation company based in Port Macquarie and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

SOLAXS PTY LTD Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Terry was fantastic, no BS at all.
Installers are top bunch, great workmanship and the Electrican done neat and tidy work and cleaned up everything afterwards.
Explained clearly how it all works and how to shut it down when rqd.

Side note. Out of the 3 quotes, one for a company in Byron bay... never contacted me. And to far away for service for me.. why choose this ??
The other company was in Old bar.... he sent an email quote only and was 2 weeks after I accepted Solaxs quote. Took way to long and was more expensive and didn't offer wifi inverter anyway.
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Installers were very professional Show additional information
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Super helpful and explained everything clearly. Provided a Solar solution to exactly what I wanted within our budget.

Staff are awesome and thoroughly professional and we couldn't be happy with our system and the knowledge we have someone local to deal with if we ever need assistance.
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Great service. On time and overall nice people Show additional information
Terry was very good explaining the system, particularly the advantages of the Huawei inverter. The installation, on Feb 8 2019, was completed very professionally, even including some extra work to get the panels in the right position. Glen was the leader of the installation team and did an excellent job. They would get 5 stars. Terry had advised he would come round and go through the management system with me but was away that weekend. I contacted him after his return and he advised a day he would come round, which was the Friday after the installation. He did not turn up and I have not heard from him since, hence only the 4 stars for customer service. Show additional information
The final layout of the panels was changed on the morning of installation - we ended up with 9.8/10 [in my view] as I couldn't grasp and assess all of the changes on the spot - whilst there has been no interest from Terry in tweaking the design afterwards at MY expense, it probably would make only a little difference to the efficiency but I have not been given the opportunity to consider the option's potential cost. Having said all that, I admit the performance of the system as is, has seemingly been excellent to date.
Finally, I've rated Value at 4 rather than 5 as I only have 1 other quote to compare and assessing what is "equivalent hardware" is too difficult - I would give 4.5 if I could.
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Right from the very first contact Terry and the team could not do enough to make the experience of selecting and installing our Solar system a pleasant one. The system was delivered and installed quickly and neatly. I couldn't be happier with the results. Show additional information
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Service is exceptional nothing seems to be a trouble for them to respond to. Had a problem with switchboard which caused power to drop out intermittently. As it turned out not Solaxs problem but they replaced a faulty main switch just the same. Company is very service orientated. Show additional information
Not overly impressed by your service as the company I chose was already on my list. No one else replied Show additional information
Early days but to date follow up service has been very good and installation team were fantastic, very professional, quality workmanship, and fully explained operation of system. In all very happy the company and the product provided. Would recommend. Show additional information
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We would recommend this company to anyone looking at getting a solar system.
SolaXs was the only company to come out to quote and explain how the system works,the other two companies quoted with out see the property.
Gary was very professional in the way he handled any questions we had and.the sale.
Highly recommend this company to anyone looking at getting solar fitted.
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The installers were very professional and did a fantastic job. We were extremely pleased with how neat the unit looks and I would certainly recommend them! Show additional information
Terry & his team were prompt & professional. The installation is very neat & was carried out in a very acceptable timeframe.
The system is working very well. I would highly recommend Terry & the team to others thinking about solar power.
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Never too sure if you are making the right decision when it comes to these types of purchases but I can honestly say that SolaXs are the best trade based company I have ever dealt with. Friendly and competitive quotes, explained the products clearly, The office kept us informed of our progress and when the install team arrived - within 2 weeks of the order being placed they were amazing - courteous, friendly efficient and did a great job. Recommend SolaXs 100%. What you see in the reviews is what you get - top notch Company Thanks Terry & Glenn. Show additional information
Terry provided a professional and friendly service from start to finish and also provided follow up assistance with the app so we can see how the system is going. His team was also professional, efficient and friendly. Overall, Solaxs was a pleasure to deal with and we have no hesitation in recommending them to anyone needing a solar system Show additional information
In a very competitive market the selection of products and prices available were confusing but after talking to several companies we chose Solaxs and were amazed at there professional approach to all aspects, from contact to quotation. We decided on Solaxs and were not disappointed from Kathy in the office to Terry's knowledge and the install team led by Glenn, the job was first class, they were professional, informative and very tidy. Nothing was too hard with our double story installation. Our bill has gone from $370 per month to $103 thanks Solaxs your the best Show additional information
We already have solar and thought we should increase the number of panels we have. After speaking with Terry, he explained that we were already getting the best we could out of it. He was truthful and ensured that even if we increased our production we would gain no benefit from it. I really appreciated his honesty and that he didn't try to "sell" us something we didn't need. In future I hope that SolaXs will be able to install a battery system that will be suitable and give us benefits. At this time the battery system will not benefit us. Overall, I found Terry extremely pleasant and helpful. Highly recommend. Show additional information
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Could not fault this company. Designed a very difficult - very large system. Nothing was too hard. Price was spot on and the boys turned up on the day they said they would, did a great job, got it all up and running. They were polite, respectful and happy to work with us if we had any changes. You will not be disappointed with Terry's service and Glenn's install team - very rare to get that level of service these days. After installation we had one very minor issue that we queried over the phone and Terry literally dropped everything and travelled over an hour to come and address it and this was something that could have been done over the phone. 100% recommend Terry & Glenn service is excellent! Show additional information
From quotation to installation SolaXs were professional in all aspects. From Gary who gave us a complete understanding of our off grid system to Terry who designed and assisted on the install lead by Glenn and his team. I would recommend SolaXs to anyone thinking of installing solar Show additional information
The above boxes don,t really cover my reasons for going with SolaXs .

Gary the sales person had by far the best knowledge of solar systems of any of my quotes ,answered all my questions and more .Really appreciated that he gave me several options as to which panels , inverters batter ready or not etc .

Glen the install and crew did a great job not to mention being polite and punctual .

Office staff got back to me and nothing was a problem .

In short Im very happy with SolaXs The service and system they installed for me .
A pleasure to deal with and wouldn't hesitate to recommend them .
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The service we received was amazing. The installers were very professional, informative and nothing was too difficult.
Left the work site very clean.
Explained how the system worked in terms we could understand.
Great company.
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Promptness. pleasant attitudes.and quality of workmanship Show additional information
A professional, personable operation. Well done team. Show additional information
SolaXS was by far the best to deal with. They had aerial photos, plan of house etc. Was able to place panels in best location on roof. Nothing was too much trouble. Show additional information
All the guys were polite and helpful. The job was done in quick time and we are stoked with the whole service Show additional information
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All good thank you Show additional information
The hunky team of men arrived on the date expected under 4 weeks from the date of quote. The install was quick and done in a professional manner they answered all our questions nothing was a problem. They gave us a run down on how it worked and the company was great to deal with. Show additional information
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From start to finish, this team was amazing. Prompt contact from the office - Kathy - when I first made my enquiry and then professional and expert service from Terry during the quoting / design stage. Terry was very informative and really knew his products. The install team turned up within. a week of me accepting the quote. Our house was a difficult double storey but the boys just hooked in and got the job done with no fuss. Glenn and his team were amazing and nothing was a problem. Left the site clean and tidy and gave us a complete run down on how to use the system and even connected my wifi. I could not recommend SolaXs highly enough. Real professionals from start to finish. Show additional information
Terry and his team are very professional right from the first contact through to a very neat installation and set up of the inverter. Kathy in the office keeps you updated on installation, Gary has a good technical knowledge and can recommend a system to suit your needs, Glen and the rest of the install team do a very neat and professional install of the equipment. I highly recommend SolaXs. Show additional information
Trades people where on time at the date specified, were polite and proffessional Show additional information
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Excellent service, quality install, very happy. Show additional information
I had great service
Installer kept me up to date when they were coming to install
Great installion every thing was neat and well done
I am so happy with every thing and have referred Solaxto to other people wanting to get solar. Very satisfied customer
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Very punctual, explanations straight forward and clear, top marks for professional approach and installation.
Four people in team 2 seniors and 2 juniors, all well mannered and polite a credit to their employer.
Office staff also very professional, kept up to date with emails and information as it came to hand.
Many thanks for a job well done
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The men came to our house and like a well oiled machine with professional leadership and just made it happen. The System was installed,neat and tidy, all waste was cleaned up, I was given a reasonable understanding of how the system worked.
First contact with the sales people was with no pressure and very helpful, we chose a cost-effective system, we didn't need the best of the best and the salesman helped us all the way. The office kept in touch,all the paperwork was done or we were assisted to do what we had to do.
Overall "It just worked".
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Terry has been very helpful with quotes, connection and communicating with us during the process Show additional information
Highly recommend Terry and his instillation team. Really helpful, knowledgeable and honest. Tidy workmanship. After sales help excellent.
Kathy in the office is awesome too!
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From start to finish SolaXs was a great company to work with. They came recommended by a friend, and with good reason. Firstly, we spoke to Cathy, who efficiently arranged our appointments and subsequent payment requirements. Greg, our Salesman was patient and informative, taking the time to explain everything to us and to answer any questions we had. Glen and his team of installers were fast, clean and efficient. Again, Glen spent time explaining things to us using simple terms.
A follow visit from Terry topped up a very successful day. We know that we can confidently contact them if we have any follow up questions. We would have no hesitation in recommending SolaXs to anyone.
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Efficient and very professional from the quote to the installation. Wonderful service and would recommend to other people Show additional information
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Terry and his staff were excellant and provided a great service very efficent and friendly Show additional information
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