SOLAXS PTY LTD Reviews
4.7
Leave a review Based on 168 ratings Aus Ranking
- 5 star 82
- 4 star 84
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.53
- System Quality 4.58
- Customer Service 4.83
- Installation 4.84
Timeline
Reviewer supplied photos:
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SOLAXS PTY LTD is a Solar Power Installation company based in Port Macquarie and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
SOLAXS PTY LTD Solar Reviews
Great Service
The team turned up on time and did an amazing job, clearly outlining what they were going to do and how long it would take and left the site as they found it I would highly recommend Solaxs. Show additional informationExcellent Installation
Whole process went smoothly from quotation to installation. Sales representative was very knowledgeable and not pushy. He spent the time explaining the products and processes clearly and did not rush the process. Installers and electricians were professional, courteous, clean and did an outstanding job. Show additional informationWell organised team, very professional and friendly.
The process was very smooth. All things were explained thoroughly and simply. The installers were punctual and polite. The work area was left clean and tidy. At all times the staff have been nothing but helpful. Show additional informationGreat local service and local installers
fantastic local company .use their own staff to install.easy company and staff to talk to .
very professional and friendly. Show additional information
Great installer
The only ones that actually came to our home to give an accurate quote on what we needed. Boys that did the job were very efficient, friendly and cleaned up after they were finished. Grid connection was organised as well. All in all we are very happy with the whole process. Thanks Terry and all the team at SolaXS Show additional informationHassle free installation, clean neat job.
The title says it all. They arrived when the said they would, did a quick neat job, all very stress free, once panel layout had been clarified. with regard to Value for money and quality of system, only time will tell, but all working perfectly at the moment. Show additional informationHappy Chappy (Lex)
Terry (company owner) came to my house for the quoting, it was obvious he knew his stuff and answered all of my questions, the face to face was important to me not just a voice on a phone. Once I accepted the quote Kathy in the office was an excellent communicator keeping me up to date the whole time. The installation crew came and were very professional and pleasant, I am a tradesman and I could not fault their work. I have no complaints and would recommend this company to anyone. Show additional informationGreat work, thanks to terry glen and the team you did a great job; very happy with the service . A big thank you to kathy. I will be happy to recommend you, the whole job has been very quick thank yo
Great service from quote, to office with kathy and job done thanks guys Show additional informationExcellent Team - SolaXs
Terry had installation all organised. Very professional team. Could not fault their workmanship. Show additional informationExcellent work all-round
My wife, who saw three Salespeople while I was at work, was very impressed with the SolaXs Rep's presentation (he took care to explain everything in a non-technical way, with an easygoing, low-pressure manner). Customer Service and quality of system and value for money was far above the others. While the installation was slightly later than the booked date (fair enough, it happens to us all, and they let us know straight away), it was completed quickly, tidily and, evidently, quietly, as I was sick in bed at the time and slept through the whole process. We really can't recommend SolaXs highly enough, 10+/10. Excellent work! Can't wait for our next power bill! Show additional informationExcellent Service
Excellent Service and Help from the Quote right through to the Install. Excellent Thank you. Show additional informationTop pick for Tamworth
SolaXs made the installation process easy. Flexible , yet made it happen even though had to jump through a number of hurdles. Thanks Terry and Kathy. Show additional informationGreat Company - Went the extra mile to help!
Installation was smooth, professional and friendly. The guys even helped trim some trees, cleaned up after, and fixed my gate latch - true gentlemen! Show additional informationGreat process
The whole process went very smoothly. I went with quality over price and cannot be happier. Already producing great returns and supplying our house easily. Would recommend. Show additional informationInstall 25/10/2019
Garry arrived on time for my quote was very knowledgeable was able to answer all my questions he explained the warranties and product specs. The quote came quickly and was comparable to other local companies (was slightly more expensive than out of town companies) A local company was important to me.Install day the guys were polite and done everything I asked of them and cleaned up taking away all their waste I highly recommend this LOCAL company!! Show additional information
Great Business to Deal With - Highly Recommend
From the start of our experience, we have had a great deal of assistance. Installation happened more quickly than expected by courteous and professional people. Show additional informationExcellent provider
We took our time making a selection, once made, we went with a local company for after sales service value for money and informative sales. Installation was done 3 weeks earlier than arranged. Request for connection has been made, but as yet we are yet to be contacted by our provider. But installation was done two days ago Show additional informationGreat Communication, Excellent Installer, Very Professional
Terry was great with his explanation of my options on panel and inverter selection, didn’t try to push a particular product but gave me enough information and confidence to select the system that I did.The installation was arranged and Glenn & Rod turned up on time and were great. Very pleasant and communicative, explained the installation process, removed my old system and installed the new one with no issues. I had some spare roof tiles in case they broke any (which the didn’t), they found a few up there and replaced them for me while they were up there.
The customer service from the start to the end of the process was first class.
Not the cheapest quote that I had, but my comfort level with Terry and his honest approach was the clincher. One of my friends has also arranged a quote from SolarXs. Show additional information
Great communication, excellent service and price
First time buying solar and kathy was very helpful with all the questions I had and what needed to be organised with electrical company. After initial quote I wanted to use REC panels and huawei inverter which they sourced for me and still have a very competitive price. installation is very neat as is on a new home and can see all the wires run through the frame. Show additional informationKnowledgeable, prompt and professional.
Terry was great explaining all available options and made the process really easy.The installers turned up on time, offered professional advice on best location for panels, their work was to a high standard and no mess.
Everything has been organised for us with prompt communication for organising grid connection.
We are extremely happy to have been able to deal with a local company. Show additional information
Top Notch Company
Sales and quoting simple and all questions answered to my satisfaction. Installation team arrived on the day i was told and were extremely efficient and helpful, had a problem with my energy retailer which the guys at Solaxs fixed up for me more than satisfactorily, above and beyond what was required. I was initially recommended Solaxs by a neighbor and now pass on that recommendation myself 5 stars. Show additional informationCouldn’t be more happier on my solar installation.
Excellent. Terry was great, very helpful and knowledgeable. He answered all my questions and concerns. The installers came on time and also answered all my questions I had. Definitely recommend them to all my friends. Show additional informationVery efficient installation completed in a morning
Installation was as arranged they were on time and very efficient happy with the complete job.Only waiting on meter being installed Show additional information
Excellent Job. Highly Recommended!!
We had a fairly difficult job that we thought would be a problem but SolaXs made it look easy. Quote was competitive but using great quality gear. Can’t Fault Terry in his design and expertise and when Glenn and his boys turned up they were polite, professional and explained things clearly. They did a bang on job and we can’t fault them. Show additional informationCould not fault the service from start of sales untill installation but listen to there advice on the best set up for you i tried to be the expert but they are highly recommend
Sales informative and thorough.Very quick and efficient.
I could only say don't go past them. Show additional information
Professional Sales, Administration and Installation
Very professional from sales quote through to installation and organizing grid connection with retailer.Would recommend SolaXs to anyone thinking about installing Solar on the Mid North Coast NSW.
Installation completed within 3 weeks from quote acceptance.
No deposit requested and invoice delivered the day of installation.
Energy retailer have booked a service call to change meter within 15 working days from request by SolaXs. Show additional information
Wow that was so easy
Solaxs is the most efficient and friendly company to deal with. Nothing was any trouble from start to finish they organised the lot. The job was completed on time and they left the place spotless. Would not hesitate to recommend them Show additional informationGood work
Was easy to talk to, cleaned up after him self. Good customer service Show additional informationFantastic service
- Process from start to finish was painless and stress free.- Quote was straight forward and explained clearly.
- On the day of installation, supervisor turned up on time, introduced himself and ran through what was happening.
- Not long after the rest of the team showed up and were in fall swing, all introducing themselves and very professional
- Excellent installation and exceptional product. Show additional information
Service is exceptional nothing seems to be a trouble for them to respond to. Had a problem with switchboard which caused power to drop out intermittently. As it turned out not Solaxs problem but they replaced a faulty main switch just the same. Company is very service orientated.
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professional, competitive, friendly
Solar XS provided a professional and competitive product with outstanding customer service. The installation and followup was completed in a timely fashion and without any issues. Advice on howto use and monitor the was given provided without hesitation and useful tips for FAQs. Show additional informationHappy Customer
Quotation delivered promptly, no hard sell,Installer was very professional, explained the install in detail, took extra care during & whilst in & on the roof, sealed all roof fasteners & fittings, removed all waste material from site on completion of work,
Set up power meter & explain online local & remote monitoring, Show additional information
Excellent installation
1. the sales quoting process was very good2. The installation team were punctual did the job well as a team and left everything very tidy
3. customer serve was excellent as terry came and discussed all the details of the solar system and on completion the grid connection was organised by them Show additional information
SolaXs Solar Installation
SolaXs recently installed a 6.6kw system to our house. Prior to quoting, Terry visited and talked us through the options. The quote was detailed and happened to be the cheapest of of 3 quotes by a small margin. We liked his honest approach and felt comfortable with him. The process from then was seamless and the 4 man team arrived as planned this week. They had the system installed and running in a little over 4 hours. The installation looks very professional and we couldn't fault them. The system is producing more power than we expected and we look forward to greatly reduced power bills and doing our bit to reduce carbon emissions. SolaXs also arranged the installation of a smart meter for us. I have no problem thoroughly recommending them. Show additional information
The salesman had an alternate layout for the panels which required removing some trees but allowed me to fit all the panels in the best direction. One of the other installers had said that I would only fit 3 kW of panels. The installation was very quick, I just had time to repoint the roof and remove the trees.
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Professional and Informative
The quote and sale system was smooth and informative. There was no pressure in the sales process. Installation went as planned with the installers being professional and very polite. They were punctual and left everything tidy and clean. We had an initial problem with my provider and I had to wait awhile for my meter to be installed however once this was sorted Solaxs ensured that everthing went through immediately. Show additional information
because i changed provider at the time system was installed i am still waiting to have the smart meter installed the system was installed 4/06/19.
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On time, great communicator, value for money, very friendly staff
Fantastic, very pleased, great customer service, can highly recommend this local business Show additional informationFirst rate installer from start to finish.
Contacted SolarXs after recommendation by a colleague.Terry (owner) contacted me that day and we organised a meeting for the following week.
Terry was courteous, forthright, and patient with two very un-knowledgeable clients.
His quote was not only far more affordable than others we had received, but it's quality of product for that price point is where it really stood out.
Installation is now complete, and every step of the process has completely transparent and stress free.
Highly recommended! Show additional information
No1 Recommendation for the Port Macquarie Area
Great experience and customer service from beginning to end.Kept up to date, quick turn around and great at answering any concerns I had.
High recommended. Show additional information
Very pleased, have not used any power since install
Sales and quoting was excellent no deposit and no pressure to signThe installation was hassle free, the team were punctual, polite and easy to get along with. Being a licensed Electrician I was extremely pleased with the quality and attention to detail regarding the aesthetics of the installation.
The grid connection was organised by Terry and is now in the hands of the network provider, here's hoping they are as efficient as the team at SolaXS.
Well done Guys. Show additional information
Using solarquotes gave me the information I needed to ask the right questions and the suggested install company where more than accommodating to our request and requirements and questions, we feel very confident in our choices, looking forward to seeing the results
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I started the solar search a month ago got hounded by solar mobs up down the coast decided to try local sent a email to Terry from solarxs he got the panels I wanted Within a week I had a 10 kW system installed by Glen and there boys had excellent communication with Terry the install was top quality I would highly recommend salarxs for your solar needs.
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We were warned that our particular type of roof tiles were very prone to breakage during installation. We did have spares, but the installation succeeded without breakage.
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