ProSolar Australia Pty Ltd

ProSolar Australia Pty Ltd Reviews

4.8

Based on 58 ratings

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About

At ProSolar, we pride ourselves on being the local experts when it comes to solar solutions in the Northern Rivers NSW and surrounds. We'll help you understand your energy usage, how to become more energy efficient, reduce your bills (save money) and lower the carbon output of our household and or business. 
Your satisfaction and helping the planet is our priority.

Reviewers report paying: $4,995 - $5,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

ProSolar Australia Pty Ltd Reviews (58)

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Average Scores

4.8/5

Value for money

4.7/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 39
  • 4 star 17
  • 3 star 2
  • 2 star 0
  • 1 star 0

Efficient installation, disappointing change of price due to Government rebate withdrawal

Ben was great and very helpful with the sales and quoting. I did feel sorry for him having to ring me and other customers after installation to tell me that the NSW government, contrary to what was expected, were ending their battery rebate scheme on 30 June so the NSW and Federal government rebates could not be stacked. Pretty annoying to be facing an additional $3000 after installation had actually occurred. But this was not ProSolar's fault and Ben did offer to modify the system if the price difference was a problem for me. He also provided a discount to help ease the pain.

The installation went smoothly and coordinated well with another company who was painting my roof and replacing guttering.

I will have someone come around and go through the system with me when the battery is turned on - after July 1 - but I did not have anything explained to me at the time of installation, as they were in a hurry to get to the next job. That is my only criticism. The guy in charge of installation told me that he would come back after he had sorted the team on their next job, but I didn't see him.
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Professional from start to finish

Excellent sales and service all around. On site assessment, engaged and clear communication. Rapid install within two weeks. Excellent install contractors, who listened and clarified design and details on the day. They demonstrated the inverter app. Fair price and reassurance of a local company with a local office in case of any future needs.
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Excellent installer, definately recommend

The owner of prosolar was very down to earth, didn't try to push at all, told us that the existing system was still alright, unlike the other company who told us we should remove it and put a completely new system up rather than adding to it. They were great with organising everything, turned up on time and left our place tidy and were all very polite and friendly. System is working great, very happy
Inverter rating: 4/5
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Good service and very competitive pricing

The sales and quoting process was done by phone, but was comprehensive and easy.
The installation was done shortly after the acceptance of the quote, all instructions were given how to use the converter and ProSolar also organised the grid connection after the panels installation. We are happy to recommend ProSolar.
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Highly recommend

Professional, friendly, accommodating service. Prompt replies to my queries, highly recommend, did not try to sell me something i didn’t need. Local company.
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Love ProSolar

Prosolar have been outstanding from first contact through installation and after sales service. Honest advice based on my needs not their profit. Patient to the end. I had so many questions. Thanks Ben and the team for making my choice easy.
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Excellent communication

Process was prompt and clearly outlined.

Installation took a little longer than I anticipated, however it was completed to our satisfaction. Installer gave excellent explanation and advice during this process. A few difficulties with wiring access were overcome and the few unsuccessful plaster holes were patched satisfactorily.
The installation was complete with grid connection and instructions to monitor using the App. When they left, the system was up and running.
Inverter rating: 3/5
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Great customer service

Great follow up service and communication, the process from quote to installation was super quick, they organised grid connection for me. Great experience. Highly recommend.
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Prompt and clear communication; great installation team; very neat installation

Sales/quoting - excellent
Installation - installation crew polite, respectful, efficient, punctual and tidy
I'm expecting contact today re grid connection etc (only installed yesterday)
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So far so good

Yes, great team work and communication. Showed me how to use it.
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Informative pre and post install with super quick and efficient install!

Ben and the team were great from answering all the questions we had pre sale and post install, to a super quick and efficient install! They were focused on finding us the best system for our needs, to integrate with our existing system. I would recommend them to anyone for their solar needs based on our experience so far.
Panel rating: 5/5
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Prosolar comments

From explaining system specifications, predicted performance and answering our queries through to installation were all done in a professional and friendly manner. The price was fair and our initial confidence was confirmed throughout the whole process..Grid installation was completed by the company.
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Professional from start to finish

I was expecting the whole process of getting solar installed to be long and complicated, but ProSolar made it all very straightforward and easy. I can highly recommend them.
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Great locFtoal guys !

From the outset, Pro Solar were straight forward and honest. Great genuine local people. The installers did a good job, all done in one day. I am very happy with their service.
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My choice of a non Finn installer

The sales information was clear and all my questions were answered quickly and satisfactorily. The installation occurred within 2 weeks of my acceptance of the quote. Workers (including the owner of the company) were punctual, polite, and tidy. I was asked where I wanted the 'box' installed. They took care of the paperwork for the grid connection, which also occurred within a few weeks of the installation. I couldn't be happier with the whole process.
Panel rating: 5/5
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Great service and value for money

ProSolar were excellent. They followed up immediately with a detailed proposal and was all organised at a great price and with a minimum of fuss. Ben and his team were great to deal with and I wouldn’t hesitate recommending their services to anyone ready to invest in rooftop solar.
Panel rating: 5/5
Inverter rating: 5/5
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Solar on Lismore Heights

From the first contact with Pro Solar I have been very pleasantly surprised. The information about the system and process of installation was explained fully and in a way that was easily understood. He bettered one of the other quotes substantially which helped out alot. The new meter is now connected to the grid so I'm now saving on my night time electricity usage.
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A local ethical sound small business

ProSolar provided excellent information on what panels and inverter were available and what size system would deliver to expectation. All requirements to ensure connection to the grid were well managed and stress free. Customer service was very good, with no hard sell, just purely what each product capacity delivers and what options were available to cover expected outcome; really appreciated heads up on ensuring I understood anyone installing a solar system should make sure they configured for 3 phase power. All in all a great job by an excellent team of professionals.
Inverter rating: 5/5
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Prosolar recommended

Sales and quoting process was professional. Installation was on time, efficient. Pleased to see female installer and a couple of apprentices.
Customer service polite and responsive. Helped organise grid connection after the install.
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Very honest and upfront

Great to deal with and left the job nice and tidy
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ProSolar did everything that was necessary very professsionally and would recommend them 100%

I already had a 23 panel system and was upgrading the original 9 panels installed in 2009 with 13 new panels .
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Fantastic customer service

Prompt service. Installed and operating within 2 weeks of getting the quote. Good quality, lower priced installation. Fantastic customer service.
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Delight to work with

Whole process was very smooth. World gladly recommend to anyone else seeking solar installation
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Great service from a local country business

I recently installed 6 x 5Kw systems on a block of units in Lismore - spending a fortune cleaning up after the floods, so why not spend more on solar! My main motivation was to help the tenants with the upcoming surge in energy prices. I also had an eye to future flooding and the possible impact on the Invertor (if it floods the panels, that's the least of my worries!). The owner of ProSolar (Ben) was great from the first phone call until after the installation.
Three guys worked in sweltering heat to instal the system and commission everything.
There was a minor glitch with one of the hot water timers but they were back on site the next day to fix it.
Great service from a small business and I would recommend them to anyone in the NSW Northern Rivers, NSW far north and QLD south east.
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Ben was easy to deal with and knowledgeable. Installation was seamless.

Pro Solar we’re informative and easy to deal with. Lead time for install was reasonable and no pushy sales tactics.
Installer is as nice and all ran smoothly.
Our grid connection has been organised we’re now just waiting for our power company to finalise so we can start reaping the rewards of solar.
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I was happy with every aspect of service from this ProSolar. From my initial enquiry, I was provided a quote promptly. I was pleased that the salesperson, Ben, who contacted me and inspected my home was a co-owner of the business as my preference was to go with a local small business. Ben provided me with all the information I needed and explained the complexities of solar to me in plain English. Unlike some of their competitors, ProSolar were not pushy at all and didn't try to sell me extras that I didn't need. The installation occurred a week after I paid my deposit. The installers were punctual, respectful and efficient. After the installation, ProSolar have contacted me twice just to check that I am happy. I definitely recommend this business.
Panel rating: 5/5
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Incredibly informative and reliable

Ben from ProSolar really informative.

I must have phoned and messaged Ben over a dozen times enquiring re; solar install. It was never a problem for Ben to answer all the questions I could think of regarding panels and inverter. Ben promptly got back to me and emailed easy to understand solar information and cost saving graphs.

Once we agreed on the price Ben organised install within a week and his lead installer Nick downloaded app on my husband's phone which indicates how much energy and $ we are now making.

Happy customer.
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Happy clients

Pro Solar installed a 10.79kW system last month at our house in Kingscliff, northern NSW.
We found the Pro Solar team efficient, informative, obliging and courteous. They managed the whole process professionally, from our initial enquiry, through several steps to determine the ideal size system and cost for our needs, and the installation.
Their quote gave us the best value of the companies we approached. A welcome bonus was their provision of expert advice on energy efficiency to help us minimize our carbon footprint on our blighted planet, and to ensure we get maximum value from our solar investment.
We haven't yet had a power bill to assess the results.
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Ben was super helpful

Ben was really thorough and answered all my questions (of which there were many!). The installation went smoothly and post-install customer service was great!
Inverter rating: 5/5
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Pro Solar

Excellent customer service, attended my home for an onsite quote. Helped me to understand features of solar and supported me to make an informed decision.
Inverter rating: 5/5
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Great local Installer

The whole process from initial quote to installation was very smooth and painless. Our installation date was changed due to weather conditions at the time, which was understandable and we were notified in a timely fashion so there was no inconvenience to us. When the rain finally stopped the installation went ahead on time and the installation crew were polite, informative and very efficient - we were impressed with their efforts. Since the start of winter our weather conditions have improved dramatically so the system has been able to operate near to full capacity. We've had no issues since installation and are very happy with our investment in the future.
Panel rating: 4/5
Inverter rating: 4/5
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Good people to deal with.

Quoting process friendly and well explained ,installation team on time efficient,polite, respectful and tidy. Team have kept in touch post installation to ensure things are on track.
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Very Happy

Prosolar were professional, polite and fast. From Ben in sales to the installers and after sale service. Everything seems to be operating perfectly. They dismantled the old system and stacked neatly, cleaned up packaging, and did a very tidy install job. Prosolar helped with grid connections and gave advice on how to use and best benefit from the system. Would recommend to anyone wanting solar.
Panel rating: 5/5
Inverter rating: 5/5
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More than I expected

Ben listened to what type of system that I wanted and explained the various options especially about batteries. He passed on the savings when the panel costs were reduced. Answered all my questions quickly and I was able to easily understand the reply.

Installation occurred right on time. Josh and his crew were friendly and more than happy to explain the process. They worked during very hot conditions with little down time. All the work was neat and tidy as well as professional. There was nothing to clean up after they left. Josh explained how the system will function and set up the monitoring process.

Had a problem with one set of panels as they weren't working. Contacted Ben and he organised for Josh to return in a few days to sort out the problem. Josh spent an hour or so changing all the connections on the panels which sorted out the problem. All of this occurred the week of Christmas. The company was actually closed but still came to fix it.

Jamie-Lee from the office contacted early January to find out how everything was running and made sure I heard back from the supplier for the grid connection, which I did. Questions about my old meter and the change over again were answered fully.
Panel rating: 5/5
Inverter rating: 5/5
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Highly Recommended, Excellent Experience

Would highly recommend Ben and everyone else at ProSolar.

I went with them because Ben seemed genuine and was really informative during the sales process, and I didn't feel like he was pushing me into the sale at all. This made me want to support the company moreso than some others where the sales people were pushy or condescending (always a risk when you're a solo woman buying some kind of technology).

On top of that, the price was the cheapest, they were able to install before the end of the year even though I'd left it fairly late to start the process, and, importantly to me, the installers were part of the team at ProSolar, not contractors.

Installation was a fantastic experience, as the guys who did it were really polite and friendly, and the inverter installation is neat and professional looking. It's been a very wet summer, and they were excellent about informing me where they were at, and arranging to come back the next day when it wasn't possible to complete the installation in one day due to weather. I honestly can't say enough positive about them.

ProSolar also contacted my electricity supplier to arrange the smart meter installation which saved me from having to do it. I've only had the system a month, but so far am very happy with the power generation (on sunny days, above 41kWh with a 5kW inverter), and really glad I chose to go with ProSolar.
Panel rating: 5/5
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Happy customer

Quote and sales service great.
installation all done on one day.
grid connection all done by company .
Help set up app on phone.
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'There is none better'

From the first up call, right through to post installation, Ben & his crew were fantastic.

Ben was clear from the start, his proposal was thorough & recommendations spot on.

The installers Josh & Jordan were on time, courteous, in fact, couldn't do enough.

Their job was professional, tidy & visually attractive, no mess, no hassle & clear with all instructions in relation to the inverter.

We couldn't recommend more to others, to choose local ,particularly towards faith in warranty & service.

"Top job fella's". Thanks so much!
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Happy to recommend ProSolar

Great communication and service. The advice and information given was very helpful. From start to finish the team were reliable, professional and efficient. Always polite and friendly. Ben even organised the grid connection after installation. We are looking forward to the reduced power bills :)
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Brilliant Customer Experience

Ben & the team at ProSolar were fantastic.

Very timely, courteous, friendly & professional service. The system installed is brilliant & we are very happy with the outcome.

The guys installed in no time & did a very neat job.

Couldn't recommend them more - they won't let you down !
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Great info & service

Ben leads a great team. Straight up, he provided easy to understand information that didn't over or undersell. The process was efficient, easy and relaxed. Installers were also efficient and friendly. I really appreciate the team being local and trust that should any problems arise in the future, ProSolar will be around to sort it out.
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Excellent Service

Ben and his team were so easy to deal with from start to finish. Punctual - considerate - and kind. I found it easy to ask questions, and was given answers that I could understand.

Local and efficient. Very happy with the results, and the timing was perfect.

Thank you to all of your team Ben
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If I had another roof is hire them again.

Ben and his team from ProSolar were awesome to deal with from start to finish - my wife and I have no hesitation in recommending him very highly.

Compared to other companies that quoted, Ben was highly motivated to ensure that we got a system that perfectly fit our needs and budget - and that's what we got.

His installation team were fantastic - they even stepped out the placement of the panels on the roof for us to ensure we were happy as they knew we were concerned about aesthetics.

But what impressed me most about ProSolar was their after sale service. When a few minor issues occurred (through no fault of theirs) well after money had changed hands it was sorted in a jiffy. Ben's communication and commitment to customer satisfaction are second to none.

Honestly, good be these guys a call.
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Satisfied customer

Ben and the boys did a great job installing my PV system.
Panel rating: 5/5
Inverter rating: 5/5
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Professional service and installation

Prompt response to initial enquiry. Excellent service, excellent customer focus, excellent team. Punctual and clean work. Highly recommended.
Panel rating: 5/5
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Professional, cost effective, communicative and friendly

From start to finish. Easy. Ben quoted and Josh and Logan installed.

They were all informative, easy to talk to, explanative and honest. It was an absolute pleasure to deal with each and every person.

The steps along the way were easy to understand and even easier to have installed.

Many thanks gentlemen. We are impressed with our new system.
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Ben from pro solar A++ rating

Can’t speak highly enough of the service, quality and installation.
Ben took care of everything, was competitive on price and wasn’t pushy.

Would use again!
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Client Focused Professionalism

The Sales & quoting process was timely.
The open communication and transparency of the quote and installation
process was what made me choose Solar Pro.
The Installation went well there were was 2 small hick ups which were rectified by the staff straight away.
The constant communication and updates were fantastic. I aways knew when they would be on site and where they were up to.
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Solar

The quote and installation process that goes with anything that you are having done to your home has a lot to do with trust.

In my town with a population of approximately 30000 people, reputation is everything.

Word of mouth is your best advertisement.

I asked Ben a lot of questions on the day he arrived to do the quote and we met again after that to discuss extra panels and the location of the inverter.

After accepting the quote he rang two days later to tell me that he would be deducting $200 from the price as he could add my materials to a bigger job he was starting soon and could thereby do a bulk buy from the manufacturers?

Josh and Logan ( Ben was on site too ) did a great job on installation day.

Everything was done well and no mess was left.
I know that I can call Ben at anytime in the future if I have a question.

I recommended him to a friend who wanted solar for his commercial property in town and he is going with Ben.

I’m happy I chose ProSolar and I must admit that knowing my electricity is being produced by the sun is very satisfying.
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Seamless Installation - Professional Service

From the outset Ben was able to answer our many queries and demystify "solar", providing information to enable us to ponder the pros and cons of solar installation and, ultimately, make an informed decision without coercion. We obtained three quotes for comparison. With each, we considered the quality of and warranties offered for both the panels and inverter, plus the after sales service offered and, of course, the price. Once our decision was made, the installation was a breeze. The crew obviously knew what they were doing, the job was completed and the working areas left clean and tidy. They were polite and professional and enjoyed a cold drink with us before they went off to their next job.
Thanks to Ben and his crew, we look forward to financial savings and a better environmental footprint.
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Fantastic from start to finish

From the moment I was contacted by Pro Solar I knew I would be getting them to do my solar installation. Ben was very professional and provided the best solar proposal for our needs. We got just the right amount of contact from him, he was not pushy in any way and was happy to answer any questions we had. The instillation was done efficiently and professionally. We would definitely recommend Ben and the team at Pro Solar.
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