eSolar

eSolar Reviews

About

For over 30 years e-Solar has built a solid reputation in renewable energy with thousands of installations in Europe, Africa, Middle East and Australia…providing energy solutions in urban and most remote locations such as Somalia, Southern Sudan, Bahrain, Oman to name a few.

Such experience has enabled the company to develop a no-nonsense, cost-effective approach, not to mention longevity over the years in a rather unstable industry with so many players coming and going.

With Solar Technology constantly evolving, we strive to deliver innovations to reduce or neutralize our clients electricity cost.

Customer Service and clients feedback are an essential part of our identity and focus. Without them we would not be here.

Reviewers report paying: $2,750 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

eSolar Reviews (147)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.9/5

Customer Service

  • 5 star 98
  • 4 star 47
  • 3 star 1
  • 2 star 1
  • 1 star 0

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Very happy with the whole package

From Christy in the office to Addy, the friendly installer who I might add, installed the system on his own in 36° heat, leaving not a skerrick of waste and the system and app working without a hitch, to Ben who followed up the next day was nothing but outstanding. Thanks for making it easy for me.
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Fantastic installation by Callum and the team. Very professional and super friendly.

Great customer service throughout the process and very professional installation team.
Panel rating: 5/5
Inverter rating: 5/5
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Solar System

E solar did an amazing job. Everything was as they said and the installers were an excellent team.
System up and running and we are enjoying Power free from the Sun

Inverter rating: 5/5
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Quick and efficent.

This was our second solar installation by eSolar. The first one was over 10 years ago and we became used to not paying an electrical bill during that period of time. When the contract rebate ran out we went back to eSolar as we were very pleased with the first time we bought from them. The whole process from my enquiry to the finished product installation was carried out in a quick, efficient and professional manner. Thank you to Christy for all the information you sent. All the staff and installers were friendly, respectful and professional. A big thank you to Courtis and Harrison for being punctual, friendly, respectful, tidy and extremely efficient and proficient in the installation process. You did a fantastic job! We are very pleased with the installation and instructions you gave for the app. A big thank you for looking after my roof tiles - I very much appreciated that. I highly recommend this company if you are looking at getting solar.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service all round.

From the moment I walked in to the office for my first consult to the installation of the product, the service has been fantastic, I highly recommend this local company, To have assistance close by if required was a huge selling point to me, It gave peace of mind and great confidence in the product.
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Great Service

Great Service from office staff and installers. Always got a quick response to questions and queries.
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Perfect installation and service

Everything was perfect, they put the battery exactly where we wanted, service was amazing and i would highly reccomend them
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Highly recommend these guys

A very smooth install lovely friendly customer service, would highly recommend these Guys.

Competitively priced, very friendly installation team.
Good customer service and communication. I chose to use a local firm and I am glad we did.
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Great customer service!

I would recommend e. solar as the overall package was excellent.

There was no intense sales pressure after giving quote.

The installation went smoothly and after sales service was good!
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Fantastic supply and install of solar

This is the second time we have used E-Solar. We used them to install solar at our last property. We sold our last house and our new home did not have solar. We contacted E-solar as soon as our sale went through. Once again their service was fantastic. Very knowledgeable and not pushy. Answered all our questions, explained the pricing structure and left it to us to decide. Once our order was placed we didn’t have to wait long for the installer to make contact and book the job. Our installer did a neat and tidy job. Helped with setup and the app on our phone. I can highly recommend using E-solar. Thank you once again for a great service.
Inverter rating: 5/5
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Very impressed

Key points when choosing sola that we considered were, local company, good trading record, product knowledge, value for money.
Esola exceeded in all these categories' the process was simple from start to finish, Christy at Esola was very reassuring and answered all questions with ease.
We did look at other Sola companies but never got the same service and prompt interaction from them.
The install date was given and time set, again being contacted personally, the installers turned up spot on the set time, were very pleasant and removed all rubbish.
As for connection and checking the right meter etc Christy handled the lot.
Being local my wife can pop in on a face to face situation should we have any issues, we also liked the fact that Christy also monitors our system and is ready to step in and take action if she sees a fault etc.
Its a minefield out there with Sola companies and its not easy to choose, but do your self a favor and give Esola a ring!
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Excellent Value with No Fuss

I was extremely impressed with the e-Solar's customer service ethic. The quoting process was easy, with all the options laid out, so that I could make an informed decision. All my questions were answered promptly, and accurately. I was especially happy that I always got to speak with a real person that knows what they were talking about. I never felt like just a number on a job-card.

The installation went well. The installers were quick and efficient, and tidy. Every step of the install was explained. The install also happened ahead of schedule.

I didn't have to worry about a thing. All the grid connection and rebate paperwork was handled on my behalf. The inverter and smart meter WiFi setup was handled as well.

Am I super-impressed? ... You bet!

Panel rating: 5/5
Inverter rating: 5/5
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2nd time installation

Had eSolar install a 6.6/5 Kw system on our house in April last year which all went very well and when our daughter built her terrace style house we went straight to eSolar for a quote. Again they came up with the goods providing a competitive plan which we went with. Due to the position of some roof vents ( a site inspection was not possible due to COVID restrictions) a modification had to be made to the layout but all achieved with no fuss. Again the installation guys were efficient, helpful and left no mess. Would highly recommend eSolar
Panel rating: 4/5
Inverter rating: 4/5
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Great Company to deal with

Our overall experience with E-Solar was excellent. We have now had our system since October and our Electricity bill is now less than our service charge on our bill. Worth going with this company and we’ll worth the price that charged us overall.
Inverter rating: 5/5
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Excellent installers very professional

The whole job was so smooth from the quote to the insulation they were on time and very polite and helpful and explained how it all worked. the only down side was western power taking so long like 4 weeks to come and reset the meter but all is good and working properly now.
Inverter rating: 5/5
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Very professional excellent customer service and tidy installers

From Quote to final completion E-Solar provided a professional experience
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eSolar customer experience

The quoting experience was fast and detailed. Questions and clarifications I needed were answered promptly by email, phone and in person when I visited their offices.

The installation was smooth, all packaging disposed of, installation of the app to monitor system and other post-installation information handled well.
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Top Shelf service

Very Happy with our product and the team at ESolar. No pushy sales people, plenty of information, didn’t try to upsell, and the installers were great.

Appreciate it a lot and will certainly recommend you guys to everyone.
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Great Value and Very Efficient :-)

I was looking at having a Solar System installed in my newly built home - after a long research (too many operators out there - not all reliable) I decided to focus on 2 elements to make a decision: longevity in the Business (found horror stories online of operators installing Solar and going bust - goodbye warranty) and price/quality of install. I ended up choosing E-Solar for my System, the Team were great in recommending a Growatt Hybrid Inverter ( I originally wanted SMA but the Team showed my how to save 25% off my budget and get great quality) and Longi Panels. So far (install happened Nov 2020) my System has been producing an average of 1000 Kwh (my house is North West so not ideal - production stops at 2.30 - 3pm) - in summer days reaching peaks of 45 Kwh a day!!! Extremely happy with the install Quality and the overall experience with e-Solar from sales to installers were great and made the process easy - thanks E Solar!!!
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 28-07-2020:

good installation, local company, less sales pressure

They did everything and it all went well, so far no complaints. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Edward: "Are you happy with the performance of your system so far?"

exceeded expectations
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Great local company

The sales/quoting process was excellent. Not pushy, knowledgeable, happy to help, went in to the show room where they showed us a working system and the different inverters and just went through everything with us.
The installation team were polite, punctual, fast, got the job done with no problems.
They have organised the connection to the grid and are available to answer any concerns.

Panel rating: 5/5
Inverter rating: 5/5
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Great system, fantastic customer service

I dealt with Christy from E-Solar and she has been excellent from beginning to after intallation. She provided a quote quickly and answered all my questions. Installation was organised within 10 days and all went ahead without a problem. After installation I realised Western Power hadn't done their update of the meter, I contacted Christy who followed it up for me and with 2 hours Western Power came out and completed their work. Fantastic service!
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E Solar installation

The installation was completely free of issues, prompt, courteous, with a no time wasting happy installation team doing the installation.

Once the contract was signed, there was no further input needed from us from signing to "power on".
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Very Happy

The installers had to cancel on the arranged day due to rain, but worked a Sunday to make up. Tom and his team worked on a 37 degree day, on a two story home and did a fantastic job, despite the heat. Very polite, efficient and helpful. When they left all was working perfectly (and still is).

Thank you Tom and E-Solar
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Very happy with the solar panel installations

The eSolar Company in Canham Way Greenwood Perth have been really good to deal with. Always pleasant and helpful, providing us with quotes with no delay. Organising times for installation and answering phone queries ... they made sure everything went very smoothly.
The installers were really efficient, polite and friendly and quiet where possible. The connection to our Wifi was done so neatly and they cleared up really well before they left. Thank you to all from Moira and Race McCracken
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A genuine business and product

This is a level of service that you rarely get nowadays; a personal service and quality product at an excellent price. When you call the contact number, Silvio will always answer in a pleasant and respectful manner. We are extremely happy with the 6.6 Kw installation.
From the time of first contact to the follow-up calls to ensure we were happy with the product, Silvio always dealt with us in a professional manner.
Installation was done over 2 days and the crew left the roof and surrounds in a tidy condition.
Thank you Silvio !

Panel rating: 5/5
Inverter rating: 5/5
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Amazing Customer Service All Round

From the very start e-solar has been amazing. From the first contact who gave me all the information i was after with no pushy sales pitch, allowing us to take time to decide. Once we decided to go ahead with the installation the next contact was friendly and had us booked in so quickly - i was shocked at how quickly it happened, but very pleased. Then the guys that came out to instal the panels were also super friendly, knowledgeable and kept me in the loop throughout the day. I will be recommending these guys to everyone who needs solar panels. Such a pleasure to support this business! Thanks so much E-Solar :) Very happy customers!
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5+ star

Five star plus !

Fantastic company to deal with from start to end.
Prompt response with clear quote without hidden costs, dealing with one person from start to end apart from admin part which was very prompt, helpful and polite. Silvio is very knowledgeable and experience in the field, local guy and thankfully was able to stir me away from doggy interstate cheap deals. which later as I discovered were rated one star rating on this site.
The installation was easy , great guys , punctual, efficient and tidy . The electrician was also helpful with my other inquiries which were not solar related.
We had some hiccups due to insufficient space on my roof , but it was addressed promptly and professionally.
I would highly recommend ESolar to anyone in Perth.
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Solar purchase & installation

My dealings with e-Solar were positive throughout. Silvio answered and discussed every question I had. Likewise, the installers, led by Ahmed, were professional. Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
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First Class Installation

Very experienced sales and quoting team, well explained on all fronts inc cost differences and longevity expectations on various brands.

Installation on time but very pleased with dates to fit, as far sooner than expected . Team were courteous, and efficient .

Organised connection to WiFi and explained app etc very good customer service .
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Great experience from e-solar right from our first phone call right through to installation and beyond

Thank you so much guys at e-solar we couldn't be happier from our first phone conversation with you, your advise and quotation which included removal from our roof and premises of our old system and installation of our new 18 panel sola system, your installation team were so professional and Curtis the the electrician very kindly offered to install the app on my husbands smart phone he loves checking out on how well our new system performs compared to our original, our next door neighbour followed our advise and changed his system over and is just as happy as we are, you turned up on time and on the day promised and installed both systems as per quote and to our satisfaction, we would recommend your company to anyone interested in installing a solar system on their roof regards Bryan Gwelup
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Great sales and service

Silvo & Christy provide honest advice as to a system to suit your requirements.
Mark and his team were fantastic, the installation was realky great.

Panel rating: 5/5
Inverter rating: 5/5
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Competitive price, excellent service and office support. I would recommend e-Solar to everyone

Friendly customer service
The smoothest installation ever seen
On time clean and fast
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Good choice of installer

This installer was easy to deal with, helpful and factual. This was a good experience. They turned up on time and were helpful and flexible in location of inverter. They were polite and friendly and cleaned up before leaving. After completion the operation of inverter, the use of the App were explained and installed on our phones. The system was up and running, no hassles, and we are happy customers. They also checked later if how the installation went and offered any help if we thought we required it.
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I would recommend them to anyone.They are polite and helpful. Ten out of ten.

Tom and his team fitted my Solar-System on the 07/10/20.

They started 7.30 am and finished 13.30 pm.they done a clean job, they know what they doing.
I would recommend them to anyone.they are polite and helpful.

Thank you very much.
Bernd
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E-SOLAR

From start to finish the whole process went smooth...every thing on time and as advertised,no hiden extras.
Installers were polite and knowledgeable.
Would recommend E Solar without hesitation.
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Excellent all round

Great service from e-Solar. I received a phone call from the owner (Silvio) literally minutes after submitting a query on their website. The quote that followed shortly after was detailed and explained the various options well.

I was slightly surprised that the installation was carried out by a subcontractor but I can't fault the installer's work or professionalism.

e-Solar arranged the grid connection and my system was exporting as soon as the installation finished. I had a slight issue getting the inverter connected to my wifi but that was due to a miscommunication between myself and the installer and e-Solar had it sorted out promptly.

Highly recommended

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service, great price and quality products

Can't say enough good things about Silvio and Christy at e-Solar in regards to my purchase of a 6.4KW Solar System. Open and honest throughout the sales process, they provided me with all the information I needed to make an informed decision and didn't hassle me with the hard sell while I was looking at all my options.

Installation was a breeze, very professional throughout, arrived on time, very tidy and ran through the system before leaving the premises. The installation team did a great job with the installation of the panels, they put the invertor in the garage where I asked it to go and they left my premises clean and tidy with no mess and no fuss.

When they left it was up and running, producing power with no issues.

Panel rating: 5/5
Inverter rating: 5/5
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New Solar system.

From the minute I contacted e-solar , Silvio came back the next day with 3 different quotes and photos to match for installation purposes and full quotes which were self explanatory. From there it was up to me to make up my mind on which of the quotes we wanted.. I also got quotes from 3 other solar companies but only one came close to e-solar. After making the decision to go with e-solar everything went along in leaps and bounds with the company being in constant contact with me to explain were we were at along the way to installation. Even when the government changed the tariff structure they sent me an email in case I had missed the announcement, not that it affected me due to the prompt office staff. Then comes the installation and I could not be more impressed with Tom and his boys , explaining everything along the way. They made sure they cleaned up as they went so no paper blowing around. When finished Tom set it all up and made sure I understood everything. Even asked twice if I had any questions for him Certainly will recommend this company.
Inverter rating: 5/5
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After years of procrastination, it is one of the best investments I’ve made. Solar systems are a no brainer for Australian conditions. If you are wondering whether to invest in one, just do it!
Panel rating: 5/5
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Excellent Service

Fantastic service from e-solar, from the request for a quote through to the installation of the solar panels. They were efficient and helpful, always happy to answer questions about the systems available. The installers were great, and they left everything neat and tidy. Great job, would definitely recommend this company.
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Seamless and Professional

Friendly easy company to deal with. Good communication and prompt installation.
Tom and his install team excellent. Nothing was to much trouble.
Highly recommended.
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Fantastic Service

Guys were friendly, prompt and tidy
Extremely helpful with the grid connection, I didn’t need to do a thing.
Silvio’s service before and after install, fantastic!

Panel rating: 5/5
Inverter rating: 5/5
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Local company providing a professional service

Quote included a number of options from which I was able, with help from Silvio, to select one that suited my needs. The installation was done and completed on the date as given to me. I received great after sales service with connecting my wifi app. Very happy overall and can recommend this company.
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Quality

Very happy with the SMA 5.0 inverter and 410w Trina Panels. Thanks to Silvio for making this happen. Great transaction and install went well. If you have though a steep roof let them know. Highly recommended installer and CEC - Clean Energy Council Installer means a quality install job which means your system you paid for should be relatively maintenance and problem free. Don’t waste money on a cheap system. You get what you pay for.
Panel rating: 5/5
Inverter rating: 5/5
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Informative sales team & great installation team

Great installation team neat& tidy very professional
Sales team organised everything very informative and pleasant to deal with
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Thank you

Thank you Silvio for your great customer service
Installation was done last Thursday and completed by Friday due to the bad weather - what a wonderful team of Installers you have - Very Happy with our choice of Fronius Inverter -
Would define recommend you to our family and friends - Carlo - Attadale

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Experience!

The sales/quoting was extremely helpful in understanding the required system for my property.
Quote was provided with 24 hours with an outline of 3 options and applicable prices.
Silvio provided further information and was extremely helpful before making a final decision.

Very impressed, I liaised with Ben (installer) several times as the agreed install date had to be changed due to poor weather. This was not an issue and I appreciated a company that out safety of their staff first at all times. A week later the install was complete. Both installers were friendly and, punctual and once installed demoed the system to me via my phone app.

The customer service throughout the entire sales process has been great, I cannot fault the professionalism shown by e-Solar. The helped with grid connection post install which was fantastic.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional Installation

The sales/quoting process was fully explained and easy to follow.

The installation was done professionally and I was kept informed of the process.

Customer service to a high standard and follow up was much appreciated. They much sure the client is satisfied with the whole process.
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