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AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews

Based on 50 reviews

  • 5 star 10
  • 4 star 38
  • 3 star 1
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.17
  • System Quality
    4.33
  • Customer Service
    4.51
  • Installation
    4.50

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About AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar, Solar Installers

Bundaberg/Fraser Coast/Gladstone Solar have been servicing the Wide Bay/Burnett/Capricornia area since 2009. We only use tier 1 panels and focus on high quality inverters. Our solar equipment and installation is backed by our own qualified CEC accredited electricians (no sub-contractors). We service what we sell.

We have installed 1000's of solar installations on many iconic locations in our local area both residentially and commercially. We pride ourselves on offering onsite consultations with our customers, walking through the entire solar process from sale through to installation with ongoing after sales service

AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Excellent service during the whole process, from Geoff coming out to give us a quote through to the installers doing an excellent job. Thank you all. Show additional information
Geoff has been amazing to deal with from the initial quote right through to installation. He took the time to make sure we got the right system for our family and took the time to explain the process and how we could best utilise the system to save money. His installation team were a pleasure to have at our home, polite, on time and also took the time to explain the unit. They are also one of the only tradesman we have had at our home this year who cleaned up after themselves.
I will be recommending AC Electrical to all of my clients, family and friends.
Thank you
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bad weather set us back but finally got it installed. Show additional information
Geoff was good and informative and the tradesmen were very good and efficient and went about there job in a good manner, however I thought when they left and the installation was finalised I thought we would be sending back to the grid straight away but NO we have to wait for ergon to do their stuff and boy what a wait that is(very disappointing) as were not told we had to wait that long ( 3 weeks so far) So the 3 weeks we have been waiting, where is the solar power going??? I wonder ??? ergon maybe gaining the benefits??? and not passing on to customers. If we had known this we may have taken a different option.


Grant & Carol Williams
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Very Happy with the service, installation and the end product. Geoff and his team were able to answer all by questions. showed up on time to do the work and there were no nasty surprises at all during the process. Show additional information
Our solar was installed on 2/11/18 and we are still waiting for Ergon to complete the installation - so I can't say whether our solar is working efficiently or not.
Our salesperson - Geoff was very friendly and amenable and he spoke to us in language that we could understand. We did however have to wait an extended period for our installation of air-conditioning and solar (initially ordered on 6/9/18) - due to solar panels being delayed from overseas. Overall we are pleased that we chose this company.
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The system has only been installed for 24 hrs so I can't really comment about the system functionality yet..
What I can say I'd that right from the start the salesman (Geoff) was excellent. Then the installation process was carried out very efficiently by a young crew who were on time, courteous and extremely helpful. They were very professional and explained everything I needed to know about my new system, and more. Couldnt ask for better service.The end product looks good and I have no doubt it will perform as advertised..I have no hesitation in recommending Bundaberg Solar to anyone thinking about installing Solar power.
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Used Solar Quote.
First to reply, very friendly, knowledgeable and willing to answer all questions.
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The installation was done in a different configuration to what was stated on the original quote. This was done without consulting me. I only found out when i asked the installers how things were going. Later when I saw how the roof panels were being located I expressed a concern about the possibility was rain water sliding past the rain gutter onto the ground. I stated that I have trouble with the yard becoming waterlogged and water entering the small shed in the yard. The installers were dismissive of this. After some more questions they said that they would put the panels as far up the roof as possible. These installers then left and the panels were put in place by another team the following day. I thought that they were still to close to the rain water gutter. Before they left we did test the rain water run off with a hose and it did not seem to be to bad. Since then we have had heavy rain and there has been water in the small shed. It is impossible to say if the configuration of the roof panels made any contribution to this, but I would still have been happier if they had been put in as per the original quote. I also believe that I should have been consulted before the change was made not afterwards and more consideration should have been given to my concerns.

Supplier Reply

Hi Charles, thank you for your feedback. We fully understand your concerns and express our apologies for the lack of communication in regards to the change of layout of panels. This should have been discussed prior to work commencing and it is unacceptable on our behalf to not have this conversation with you. As discussed on the phone earlier we have arranged to return to your home and place the panels as per original design. I hope this will rectify any concerns you may have had. We hope we can continue a strong relationship and be there for you if any after sales service is ever needed in the future.”

Kind Regards
Geoff
Sales & Business Development Manager
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Fanstastic to deal with, happily answered all of our questions. Installation sooner than expected. Great service thanks! Show additional information
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I have increased my kWh from 10-13 per day to 28-32 in August Show additional information
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I couldn't be happier with the professional way AC Electrical conducted themselves in this process from start to finish :)
I love my new solar system, Thank you
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Bundaberg Solar were very professional and helpful while evaluating my premises, helping me along with all the technical stuff, explaining how it all works. Although they weren't the cheapest quote, the way the process went was the most professional.
The installation went smoothly and was finished when they said it would be. The installers were professional, neat with their work and cleaned up after they were done.
I highly recommend Bundaberg Solar for any of your solar/energy needs.
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AC Electrical only supplier to respond promptly. 24/7 reply 10 days later with a forceful sales pitch which left me unimpressed. No other quotes. Very satisfied with AC Electrical. Show additional information
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Not yet installed as only moving to Hervey Bay at end of this month. I have paid deposit and will get them to install at end of August. Show additional information
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I couldnt be happier with AC Electrical
Their guidance & installation on my new solar was very proffessional
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Geoff was very easy to deal with. He explained everything in detail and gave me a fair quote for what I wanted done. When I showed him a cheaper quote for pretty much the same system, he got back to me. Although he didn't quite match the quote, his willingness to go to the trouble to try and match it and give me a great system was pretty much the decider on who I went with, that and his company was local.
The men who came out and did the installation did a terrific job, and had it done in the time frame they said. So far it's working well and I am glad I went with them.
High marks to all who were involved.
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Geoff from Bundaberg Solar has left no stone unturned to meet my rather picky requirements. I requested the SunPower 360W x 18 panels with the Fronius International 5kW inverter plus the Fronius digital meter. In addition, I required a satellite dish and ornamental owl to be moved / removed. I am very impressed by his service and that he was never a pushy sales person. Show additional information
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They know what they do and back up their product. Had them do a lot of extra electrical work and nothing was too hard. Top service and great tradesmen and quality apprentices thanks so much!!!!! Show additional information
We were working to a tight deadline and the company fitted our job in as promisied , the installers were on time and very professional in their work and attitude to the job.The installation was first class and their workmanship second to none.
Highly recommended
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The team turned up on time, were professional looking and clean.
They completed the work and tidied up the areas they worked in.
All done in the allotted time frame, job well done!!
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I had a good experience with the guys from Bundaberg Solar, Ashley, Geoff & David. They were always there if I had a question. Would thoroughly recommend them to any potential customers. Alan DLP Show additional information
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Good company to deal with Show additional information
They are a really good company to deal with, explained everything from quote to installation and were here to instal when promised. They have been very professional with follow up and with any questions asked. Highly recommended! Show additional information
I found all 3 recommendations excellent in their response and follow up. One had the micro inverter system which I was very keen on but felt the extra cost was outside our budget. Another and AC Electrical were very close in their quality of panels and inverter and even though AC Electrical were marginally dearer in their quote, their salesperson came out to our home to quote whereas Solargain quoted by phone and internet. Also AC were local at Bundaberg which could mean a lot if ever service is required.
Thankyou Finn for your great website.
Bruce and Daphne
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AC Electrical gave us fantastic service and always promptly returned calls. They were happy to answer any questions and followed up even after the installation. While the price was a little more than we initially wanted to pay, the quality of the product and the service we received, we felt was worth the extra investment. We would definitely recommend them. Show additional information
Great experience all round Show additional information
Very happy with the service we recieved Show additional information
Very professional service and attention to detail Show additional information
Yes I was happy that this company was good enough to give me the quote and I then paid a $500 deposit and they were happy to hold their price until the settlement date of our house, Unit yet to be installed. Show additional information
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I have not purchased my system yet but from 5 suppliers this company was the only one to get back to me. Geoff Dettl was well informed of his products ,made relevant and truthfull statements and was prompt and thorough emailing information.I confirmed his recommendations with my son who is an electrician and he confirmed the price was OK and the systems recommended of high standard.
I feel confident these guys will provide what I REQUIRE and I will be contacting them when I finally wade through the mountains of Govt. red tape required to gain permission to build our home.

SAM WARNE
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Personal approach as visit by sales rep to discuss system etc Show additional information
Bundaberg solar were very helpful, informative and friendly. They kept us up to date every step of he way and were available to answer questions at any time. Show additional information
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