AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews

Based on 73 ratings Aus Ranking

  • 5 star 17
  • 4 star 54
  • 3 star 1
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.24
  • System Quality
    4.35
  • Customer Service
    4.54
  • Installation
    4.55

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About AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar, Solar Installers

AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar
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AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar is a SolarQuotes Client (what does this mean?)
ABN: 61 164 268 919  ABN active since 14 Jun 2013 | Ac Electrical & Air Pty Ltd
verified
ACN: 164 268 919  ACN active since 14 Jun 2013 | Ac Electrical & Air Pty Ltd
verified

Bundaberg/Fraser Coast/Gladstone Solar have been servicing the Wide Bay/Burnett/Capricornia area since 2009. We only use tier 1 panels and focus on high quality inverters. Our solar equipment and installation is backed by our own qualified CEC accredited electricians (no sub-contractors). We service what we sell.

We have installed 1000's of solar installations on many iconic locations in our local area both residentially and commercially. We pride ourselves on offering onsite consultations with our customers, walking through the entire solar process from sale through to installation with ongoing after sales service

AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Solar Reviews

Great service and installation

Quoting and sales was awesome. Have never had such a concise quote for any other product before.
Installation was brisk. Work was tidy. Workers conferred with house owner during process.
They did organise the grid connection with the energy provider and this was completed in a timely manner.
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Great work done by all involved

Geoff was great. Down to earth bloke.
Installation was easy. The guys was polite and did a great job with no rubbish left.

The guys gave us a run down on how things work. they organise the grid connection for us.
Would highly recommend them.
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I haven't had a chance to see the system yet, but, will you know . Show additional information
bad weather set us back but finally got it installed. Show additional information

Very happy consumer.

The solar system was delivered and installed quickly, neatly and efficiently. Bundaberg Solar prepared all the paperwork for us to sign and they were able to answer all our questions confidently as we undertook our research. We have found them to be an honest firm acting with integrity. Show additional information

Great customer service

Geoff was excellent in answering my questions and very patient whilst I did my research after the first quote and happily supplied me with updated quotes on request. I had my questions answered in relation to the different types of inverters and panels before I finally arranged everything. Installation was prompt after the deposit was paid. This was a system for a rental house and the tenant was happy with the installation. There has been a prompt follow up to see what is happening with Ergon Energy changing the meters, which I know the tenant appreciated. I have another system in the pipeline that i will also purchase from Geoff and his team. Show additional information

fantastic

Thank you - excellent and prompt work; this joo as managed by our real estate manager Ascot Show additional information
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Sunpower Beauty

Great job with installing 2 x air conditions and a 8.96kw solar system on my shed. 28 panels fitted nicely facing north, where other companies said it couldn't be done. Top job would highly recommend. Show additional information

Great service from a local company

Great service and assistance with all the info that’s available.
We are very happy with the service and installation process. System is all connected to the grid now, just waiting for the next account!
Would definitely recommend Bundaberg Solar.
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Excellent installation and service

We had a solar panels installed on our shed roof connected to the house which was the obvious and best choice. A few other companies were not able to this. The installation was great and the job left tidy and clean. The installation team were polite and punctual and helpful. We would definitely recommend to others. The extra price paid included the digging, cable to our house metre box and a converter box inside the shed. Show additional information
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I have had half of the system installed, just waiting on the solar panels to arrive from overseas. So far my experience has been great. Show additional information
Problem with Ergon Energy and connection of solar to their system. Trying to rectify this now Show additional information
Not yet installed as only moving to Hervey Bay at end of this month. I have paid deposit and will get them to install at end of August. Show additional information
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Very easy to deal with. Installation was carried out with a miniimum of fuss and took 1 day. Show additional information
Very happy with salesperson's knowledge and also the efficiency of the installers. Happy with purchase. Show additional information
The workers were very helpful did the work quickly and cleaned up.
Still waiting for the energy company to change other the meter to see how well the panels work and how much money they will save us
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We chose this supplier as they could install the system earlier than the other comparable quote. Everything from the first visit by the sales person to the final installation went smoothly. We are very happy with our choice. Show additional information
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Both Bundaberg Solar and Solarhart - who we got to quote - were approved supplier for Qld govt loan. This is why we contacted them. Solarhart had their own finance which they promoted and did not go into Qld govt loan options. Bundaberg solar only had Qld govt loan. both no interest but 4 years @ 250ish per quarter Solarhart vs 53 month for 84 months Qld govt. Bundaberg Solar also $1000 less. system panel and inverters similar standard. Went with Fronius and SunPower.
Both Salesman were knowledgeable and pleasant and good representatives of their organisations.
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The team were very professional. Nothing was too much trouble and they left the area clean and tidy. They also did some extra electrical work while on site for me. Show additional information
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great communication, and even started the install earlier than planned. Show additional information
Excellent service during the whole process, from Geoff coming out to give us a quote through to the installers doing an excellent job. Thank you all. Show additional information
Geoff has been amazing to deal with from the initial quote right through to installation. He took the time to make sure we got the right system for our family and took the time to explain the process and how we could best utilise the system to save money. His installation team were a pleasure to have at our home, polite, on time and also took the time to explain the unit. They are also one of the only tradesman we have had at our home this year who cleaned up after themselves.
I will be recommending AC Electrical to all of my clients, family and friends.
Thank you
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Geoff was good and informative and the tradesmen were very good and efficient and went about there job in a good manner, however I thought when they left and the installation was finalised I thought we would be sending back to the grid straight away but NO we have to wait for ergon to do their stuff and boy what a wait that is(very disappointing) as were not told we had to wait that long ( 3 weeks so far) So the 3 weeks we have been waiting, where is the solar power going??? I wonder ??? ergon maybe gaining the benefits??? and not passing on to customers. If we had known this we may have taken a different option.


Grant & Carol Williams
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Very Happy with the service, installation and the end product. Geoff and his team were able to answer all by questions. showed up on time to do the work and there were no nasty surprises at all during the process. Show additional information
Our solar was installed on 2/11/18 and we are still waiting for Ergon to complete the installation - so I can't say whether our solar is working efficiently or not.
Our salesperson - Geoff was very friendly and amenable and he spoke to us in language that we could understand. We did however have to wait an extended period for our installation of air-conditioning and solar (initially ordered on 6/9/18) - due to solar panels being delayed from overseas. Overall we are pleased that we chose this company.
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The system has only been installed for 24 hrs so I can't really comment about the system functionality yet..
What I can say I'd that right from the start the salesman (Geoff) was excellent. Then the installation process was carried out very efficiently by a young crew who were on time, courteous and extremely helpful. They were very professional and explained everything I needed to know about my new system, and more. Couldnt ask for better service.The end product looks good and I have no doubt it will perform as advertised..I have no hesitation in recommending Bundaberg Solar to anyone thinking about installing Solar power.
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Used Solar Quote.
First to reply, very friendly, knowledgeable and willing to answer all questions.
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The installation was done in a different configuration to what was stated on the original quote. This was done without consulting me. I only found out when i asked the installers how things were going. Later when I saw how the roof panels were being located I expressed a concern about the possibility was rain water sliding past the rain gutter onto the ground. I stated that I have trouble with the yard becoming waterlogged and water entering the small shed in the yard. The installers were dismissive of this. After some more questions they said that they would put the panels as far up the roof as possible. These installers then left and the panels were put in place by another team the following day. I thought that they were still to close to the rain water gutter. Before they left we did test the rain water run off with a hose and it did not seem to be to bad. Since then we have had heavy rain and there has been water in the small shed. It is impossible to say if the configuration of the roof panels made any contribution to this, but I would still have been happier if they had been put in as per the original quote. I also believe that I should have been consulted before the change was made not afterwards and more consideration should have been given to my concerns.

Supplier Reply

Hi Charles, thank you for your feedback. We fully understand your concerns and express our apologies for the lack of communication in regards to the change of layout of panels. This should have been discussed prior to work commencing and it is unacceptable on our behalf to not have this conversation with you. As discussed on the phone earlier we have arranged to return to your home and place the panels as per original design. I hope this will rectify any concerns you may have had. We hope we can continue a strong relationship and be there for you if any after sales service is ever needed in the future.”

Kind Regards
Geoff
Sales & Business Development Manager
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I found all 3 recommendations excellent in their response and follow up. One had the micro inverter system which I was very keen on but felt the extra cost was outside our budget. Another and AC Electrical were very close in their quality of panels and inverter and even though AC Electrical were marginally dearer in their quote, their salesperson came out to our home to quote whereas Solargain quoted by phone and internet. Also AC were local at Bundaberg which could mean a lot if ever service is required.
Thankyou Finn for your great website.
Bruce and Daphne
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Fanstastic to deal with, happily answered all of our questions. Installation sooner than expected. Great service thanks! Show additional information
I have increased my kWh from 10-13 per day to 28-32 in August Show additional information
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I couldn't be happier with the professional way AC Electrical conducted themselves in this process from start to finish :)
I love my new solar system, Thank you
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Bundaberg Solar were very professional and helpful while evaluating my premises, helping me along with all the technical stuff, explaining how it all works. Although they weren't the cheapest quote, the way the process went was the most professional.
The installation went smoothly and was finished when they said it would be. The installers were professional, neat with their work and cleaned up after they were done.
I highly recommend Bundaberg Solar for any of your solar/energy needs.
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AC Electrical only supplier to respond promptly. 24/7 reply 10 days later with a forceful sales pitch which left me unimpressed. No other quotes. Very satisfied with AC Electrical. Show additional information
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I couldnt be happier with AC Electrical
Their guidance & installation on my new solar was very proffessional
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Geoff was very easy to deal with. He explained everything in detail and gave me a fair quote for what I wanted done. When I showed him a cheaper quote for pretty much the same system, he got back to me. Although he didn't quite match the quote, his willingness to go to the trouble to try and match it and give me a great system was pretty much the decider on who I went with, that and his company was local.
The men who came out and did the installation did a terrific job, and had it done in the time frame they said. So far it's working well and I am glad I went with them.
High marks to all who were involved.
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Geoff from Bundaberg Solar has left no stone unturned to meet my rather picky requirements. I requested the SunPower 360W x 18 panels with the Fronius International 5kW inverter plus the Fronius digital meter. In addition, I required a satellite dish and ornamental owl to be moved / removed. I am very impressed by his service and that he was never a pushy sales person. Show additional information
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