AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar

AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews

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4.6

Based on 146 ratings

About

Bundaberg/Fraser Coast/Gladstone Solar have been servicing the Wide Bay/Burnett/Capricornia area since 2009. We only use tier 1 panels and focus on high quality inverters. Our solar equipment and installation is backed by our own qualified CEC accredited electricians (no sub-contractors). We service what we sell.

We have installed 1000's of solar installations on many iconic locations in our local area both residentially and commercially. We pride ourselves on offering onsite consultations with our customers, walking through the entire solar process from sale through to installation with ongoing after sales service

Reviewers report paying: $6,000 - $7,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar Reviews (146)

Show Most Recent reviews from All time

Average Scores

4.5/5

Value for money

4.5/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 64
  • 4 star 77
  • 3 star 3
  • 2 star 2
  • 1 star 0

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Great local company

After receiving 3 suppliers names from solar quotes all of which may have been equally as good as one another selling similar systems for similar prices. Bundaberg solar was the first company to make contact and arrange a time to come out and talk to me about the type of system i wanted. After talking to the remaining companies over the next few days i decided to go with Bundaberg solar as they are a local company that do their own installs and service and don’t use contractors, they had a competitive price for a tier one system. I wasn’t game to use a large out of town company selling cheaper systems. The installation was very quick and was done the same day that they had told me even though we had some showers. They organised every thing for me all i had to do was sign the contract by email and pay the fee less gov rebate after the install. I have ticked 4 star for quality of system and value for money just because i have nothing to compare it with other than what i have read and it has only been a month since it was installed so far so good, time will tell if i made the right choice.
10.56 kw system Suntech Ultra V Pro panels on a 8kw Fronius hybrid inverter
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Great job all round from rep quote to completed job

I would like to thank the whole team from first contact with Jeff the rep to the installers arriving on time, polite, friendly and took pride in there workmanship, cleaned up there rubbish before leaving, sparkies were methodical and again clear and concise on there work, informative directions on use and again workmanship and pride in there job, all in all a great job and would not hesitate recommend AC Electrical , just a side note it was extremely hot and the guys in the roof cavity went about there job without complaining of the stifling heat on the day, thanks to the whole crew for a easy transition to solar.
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Great Solar installation

We installed a 10kw solar system and are very happy with the product, price and service.The whole process from an on-site quote to installation was simple and straightforward. We were kept updated on when installation would take place. Installation went without a hitch and the system was up and running straight away. They went over and above helping out with installation of another product while onsite. I wouldn't hesitate to use them again or recommend them to family and friends.
Inverter rating: 5/5
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An incentive was offered by AC Electrical - Bundaberg/Fraser Coast/Gladstone Solar for this review. Learn more here.

Happy with my new solar

The salesman came on time walked us through what he was suggesting, then gave us a quote there and then.
The installers arrived on time and didn’t stop until finished.
The office staff were very helpfull with paper work payment ect.
The grid connection was organised by the company. Electrical company kept us updated with a day to install there connection.
The system is working well and I am enjoying watching the data on my mobile phone
Also updated air conditioning at the same time.
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Awesome

The guys came on a very windy day, they didn’t think they were going to be able to put the solar panels on, but they managed to power on & had the job done in no time, a great bunch of blokes who were very professional & efficient.
Would recommend AC Electrical for your Solar installation.
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Amazing Job!!

We can only praise the team at AC Electrical. From the first on- time visit and accurate quotation, to the installation of our panels and solar system. Very smooth and efficient process, from start to finish. We have told all our friends and have been extremely satisfied with the team and how professional and neat they were, leaving a tidy site and some very happy customers. Thank you AC Electrical!!!
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Job well done

To maintain eligibility for the 44-cent feed-in tariff I am currently on, I required a similar system to the one I originally had. Through my own research I was able to find an inverter within the parameters required. Whilst this new system was a bit more expensive AC Electrical were able to source an inverter from Fronius (the Inverter I wanted). They were friendly and accommodating throughout the whole process.

I was having my roof replaced at time of installation. When asked they were able to remove the old ones from the roof the day prior to the roof being removed therefore reducing down time of system

The people who installed the Panels and Inverter were polite and had system installed and up and running. They also seem to take pride in their work as the installation was tidy and they cleaned up aft.er themselves.

I would highly recommend AC Electrical.
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Fantastic and installed way before advised.. a big bonus

Everything was great, quoting very prompt and informative, installation the people were polite respectful and punctual.
Yes, customer service great, and organized the initiation for the grid connection.
After service excellent as well.
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Happy customer

Good communication throughout the whole process. Friendly and professional install followed by excellent backup/support.
I had to wait a few weeks for Ergon to officially register the system on the grid but that was unfortunately out of bundaburg solar’s control. Highly recommend.
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Straightforward Solar Solution

Having had a number of quotes from local Solar companies we went with Geoff from A C Electrical (Bundaberg &Fraser Coast Solar) he was by far the most informative and straight talking of the people we engaged with.
The speed of install was awesome and Kaleb & the crew were punctual, prompt and professional. They happily adjusted the install plan for us to ensure the most efficient performance possible due to a shade issue from a structure.
We are very happy indeed with the whole experience. The only drawback for us was Ergon lack of infrastructure in our area where we are unable to get any feedin whatsoever sadly. This is why we only hit a 6.6kW system to run everything we can during the day instead of a 11.6kW system for input returns for our nighttime use.
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Good sales and install process, unit just works.

We are happy with this installer, the salesman turned up on time, answered all my questions, and the install was done in one day. Since then, everything has been working fine, no problems whatsoever.
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Too easy

Sales person very knowledgeable by suggesting different approach for installation. installed, site cleaned, instructions given all in a day. Very happy.
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Original Review on 24-07-2022:

Great experience with AC Electrical

The quote process was detailed and covered off all the items in the Solar Quotes comparison table. The installation commenced late last week but was delayed due to rain on Thursday/Friday. Hoping for the panels to go up tomorrow. The installation guys were great and very professional. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Daryl: "Are you happy with the performance of your system so far?"

System is performing well, nil problems and I get a credit of $10-$20 every month from Ergon. No more power bills. I look forward to getting my bill to see how much credit we earned each month!
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Original Review on 13-04-2022:

Very good experience

Sales person very prompt in contacting and arranging site visit.
Arrived on time, very friendly and information presented was in line with what had been researched prior to visit.
Installation was done with no problem .
Company liased with electrical company in regards to power box upgrade.
Overall very good experience, would recommend.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Katherine : "Are you happy with the performance of your system so far?"

yes it has performed up to expectations couldnt be more happier
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A great experience

Thank you for doing the solar at the Baffle Creek Men's Shed, it has been a great experience to work with your solar team, the installation crew were fantastic.Be proud of your pleasant and efficient staff.
Panel rating: 5/5
Inverter rating: 5/5
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Love it, thanks guys.

Seamless from the start, one day install, meets all expectations.
Inverter rating: 5/5
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Fast and easy Hassle free

The team at A/C Electrical were quick to return my query. They came out and assessed the house and gave me multiple options which best suited what I needed. Installation was completed all in the one day with no dramas. The whole team was awesome and helped run me through the whole system and how it works. Top Job!!
Panel rating: 5/5
Inverter rating: 5/5
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Easy, simple, quick!

The whole process from quote to install was simple. Customer service and communication was great. They were very quick to install and kept every nice and tidy. Very happy.
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Great service

Geoff was able to answer all my questions & even suggest things I didn't know.

Was very happy with AC Electrical with how quick from when I paid deposit to actual installation date.

The 3 guys who installed my unit where very courteous and quality of installation was top notch.

Would highly recommend them & have already done so to some of my friends & work mates that are chasing solar installs.

Keep up the great work guys.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Experience from Quote to Install

AC Electrical was the only company to actually visit my property for a quote. Geoff was very friendly and answered all our questions and concerns. He walked us through all the options and explained in clear language the process, pros and cons. The quote process was quick and documentation well laid out.

Once the install date was arranged the team onsite were fantastic. Very professional and a pleasure to work with. Everything is working perfectly and it is all so neat and tidy with the cabling nicely finished. I am really impressed and glad I went with AC Electrical for the work.
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Fantastic

They were very professional,pleasant and helpful. They did every think we had to do nothing .
Panel rating: 5/5
Inverter rating: 5/5
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Extremely easy to deal with.

Very easy quote. I originally only wanted, or needed, my inverter replaced, then I enquired about the possibility of adding extra solar panels. Within a few hours l received an email with an Aerial view of our house, showing a picture of our existing panels as well as a picture of the new array of panels in the position they would be installed. They did all the work with Ergon to find out how many panels I was allowed etc….

Very competitive price and all done over the phone or via email.
Installation was easy and quick, and 4 days earlier than quoted. Panels look great, my only concern was the excess rail, or track, that extends 150mm from both end of the panels, but looking around it appears fairly common.

Customer service was great, I didn’t have to do a thing to have them connected to the grid, they did the lot, they even ran me through how to get the app for my phone and how to connect it to my inverter. Now I can see all my Solar Inverter data on my phone no matter where I am.
Very happy with the company, service and the product.
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From start to finish, a wholly professional job and team.

From the office staff to the installers, everyone is friendly, professional and helpful. All we had to do was ring for a quote, organise a date and time for installation and they did everything else. We used them on our previous residence, so it was natural that we would use them again for our new residence.
Panel rating: 5/5
Inverter rating: 5/5
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Installer very professional in workmanship

Installers turned up when they said they would and completed the job in a timely fashion.
Thank you.

Panel rating: 5/5
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Impressive sales advice and installation

An experienced and helpful sales person who answered all questions patiently and followed up promptly. Installation was arranged smoothly, fitting in to dates the suited us, and the install crew were a dream to have on the property - polite, clean, helpful and very efficient.

The workmanship appears to be excellent (but I'm not getting up on that roof).

The grid connection is not complete yet, and this will be a real test, as some people have reported that the follow up is where delays can happen and paperwork can get lost. We shall see....
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Friendly customer service and good quality work

My enquiry via solar quotes was quickly responded to with a phone call from Geoff who gathered enough information about what I wanted and what I knew about solar and this was followed up with an email with 3 system configurations containing photos of potential panel layout.

Geoff followed up with an inspection at the house where he provided plenty of information directed to our level of knowledge about solar (we had solar at a previous house) and ensured the layout from the quotes would match the property. Geoff was personable, knowledgeable and avoided any pushy sales tactics. When the inverter we had decided on became unavailable, Geoff contacted us with options and we got the newer model at the original quoted price.

When our order arrived the team arranged a time to fit the system that suited us. The installation team were friendly and professional. They finished the job in the one day, fit an finish was of a high standard and they explained the shutdown procedure and WIFI connection before they left.

It is only day 3 of the installation at this stage but so far we have been very happy with everything. Everyone we dealt with in all stages of process were polite, professional and knowledgeable. We are planning on using the business for air-conditioning and battery installation in the future.

We highly recommend this business.

Inverter rating: 5/5
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Amazing to deal with from start to finish!

From the first phone call, the team at Bundaberg Solar was amazing. Geoff promptly came out for a site inspection and answered all our questions, explained the whole process and made sure we understood everything. No pushy sales techniques or exaggerations - just good old fashioned honesty.

The installation team were prompt, professional and hard working. They explained everything they were doing, and worked all day to get the system installed, before coming back to finish the wiring and hook up the inverter. They were all super friendly, and their work is top-notch. All wiring is clean and tucked away which is a bonus - you can tell they take pride in their work.

I cannot recommend Bundaberg Solar higher. If you're looking to get solar installed, at a good price and high standard of workmanship then look no further.
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Professional

Installation all went as the salesman said it would. Very professional.
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Detailed quote, prompt service, excellent follow up.

The quote supplied by Geoff was detailed, informative and prompt. Geoff is very knowledgeable and personable, he was a pleasure to deal with. While we took our time to decide the follow up from Geoff / AC Electrical was excellent and any changes we wanted were no problem. By the time we made our decision the install was quick and professional. The team were lovely to have at our home and did a super job.
Overall we're really happy with our choice.
Sadly it's the electricity provider now who holds it all up before we can start to enjoy the savings!
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Prompt and professional

The quote was professional and promptly done, with two tiers of options provided. They were open and helpful in amending the quote to specifics I wanted to add. Explanations on technical aspects of the installation and products were helpful and easy to understand.

The installation was fantastic, the workers were tidy, punctual, professional and polite. The installation looks great. I also appreciate that the Sungrow inverter was correctly setup and connected to our wifi. Connection to my inverter via the app was simple.

Ergon came and did their bit and that was no hassle

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 27-12-2020:

Good workmanship, but would have been good to be immediately hooked up to App

Sales and quotes-fast and obliging to chance things
Installation was prompt, but only got 12 hrs notice so had to go to work while they did the install. Good workmanship
Good customer service up to the point of installation, they did organise grid connection. However as inverter doesn’t have screen, you need the App to see if system is working. Whilst plenty of paperwork supplied, no information supplied on App, the login process etc at time of installation. This required follow up phone calls to the company to resolve. This could be improved.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked Andrew: "Are you happy with the performance of your system so far?"

Yes, our monthly bill is now $5-30 depending on whether our teenage son has been home for a week or two running the split system air conditioning or we have had to put the booster on for the solar hot water. This is with a $25 monthly fee from electricity provider. System has worked well.
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Best Service

Customer service, installation and professionalism was/is amazing. Highly recommend this company for solar installation. They turn up on time! Great follow-up service. One VERY HAPPY customer!
Inverter rating: 5/5
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Friendly and helpful

Friendly and helpful staff from initial quote to installation, great service.
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Highly professional team

The team who installed our solar panels plus hot water system worked well as a team highly professional . Very polite would highly recommend them Thankyou Geoff
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Great local company

AC Electical were processional and easy to get along with. The team worked very efficiently together and were very polite and had good communication skills.
The installation of our system was well done from start to finish, we are happy the the product they have recommended. We would definitely recommend them.

Panel rating: 5/5
Inverter rating: 5/5
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Honest & Reliable

Tried getting quotes from other companies and we were given the run-a-round. Contacted AC Electrical and the response was same day.

The guys came around and checked the old system and discovered a faulty panel. They quickly removed this and had the system up and running again.

We decided to replace old with new and I have nothing but praise for the service including timing. The installers were polite and removed all the old panels to be recycled. Excellent work.
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Hybrid solar ready for battery.

13.26Kw hybrid solar system ready for battery install at a later date.

After getting callbacks after using solar quotes I went with AC ELectrical Bundaberg because they called back promptly and gave me heaps of information and answered all my questions without trying to sell me anything I didn't want.

Geoff the salesman came out to answer more questions and spent the time to make sure I was getting exactly what I wanted.

After the electricity supply company approved the installation was arranged for a couple of days after that.

The team of 4 installers arrived exactly when they said they would and hopped straight to work and worked efficiently all day, they were all very friendly and cleaned up after themselves as they worked.

The installation was very neat and tidy looking.
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Good installation

I found Geoff to be very informative and thorough in the information he gave me during the quotation, he was very helpful in all aspects and I was only too pleased to accept the quote.

The guys were very efficient during the installation and seemed to work very well together. There was no mess left behind and they consulted me if they had any queries about where conduit etc, should be routed.

They organised the grid installation for me and it is now fully operational.
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Great experience from start to finish

The whole process was easy from start to finish. Very professional in all communications and installation. Highly recommend
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Excellent customer service and top notch installers

Very happy with the end result of my solar installation from AC Electrical in Bundaberg. The installers despite arriving a little late than expected still installed our solar system within the same day. Jake and the guys were efficient and very knowledgeable of their products and services, they even made sure that all my questions/queries were answered. We are now enjoying the system and I particularly like how I can track my usage through the app. Last but not least a big thanks to Geoff and the whole team for making all of this possible, could not be happier with the level of customer service I received. Well done AC Electrical I will be recommending you to anyone!!!
Panel rating: 5/5
Inverter rating: 5/5
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First class all the way,

Geoff and the team were excellent highly recommend the whole process was easy and top quality workmanship.
Panel rating: 5/5
Inverter rating: 5/5
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Well done

Well explained thanks Geoff .Installers Done great job up and running same day.overall very happy thank you.
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Solar @ Childers

Installed a bit behind original schedule (3wks).competent/professional installers.unsure if system is signed off by Ergon & will check.
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Oh what a lovely feeling!!

Quote in December 2020 for installation mid January 2021. Installed as quoted on time without fuss or drama. Installers very helpful. The system is functioning as installed. Customer service was 100 %.
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Solar installation to be proud of!

I had been studying solar before calling Geoff from AC Electrical. Geoff was honest and helpful in explaining the system and how it would operate under our current electrical demands. Installation was excellent and the boys even sorted out a couple of additional electrical problems with the house. All at a reasonable price with a payback of 7 - 8 years with approx. calculations. The system has been running for just under a month without issue. The 2 x 4.8kWh Sungrow batteries run the house at night, in the morning they recharge using the 9.6kW PV solar. The batteries are fully charged by 9:00am then the PV solar heats the hot water system in the middle of the morning. In the afternoon I charge my electric car while the sun remains in the sky. All powered by the sun. Also the peace of mind with sustained Battery Backup. Even during prolonged grid failures or black outs, the house continues to run, powering fridges, lights, power points etc. I have used only 11kWh from the grid so far. Very happy and highly recommend Geoff and the team.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Faultless service & installation

From the beginning to the end of Solar installation it was well coordinated. The team worked well together, very tidy and respectful. The installation of solar and 2 other projects completed in just over one day.
We would highly recommend AC Electrical Bundaberg for any electrical work & solar installation, very efficient team.
Thanks to all.
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Free the Sun

I bought this place in Bundaberg in July.
And have been going about getting back into the 21st century, Solar is a no brainer if you are a home owner today, and of course, if your house is in the sun a lot.
Firstly I needed a new roof, as the person quoting suggested it, was at least todays standard, e.g roof screws not nails.
and they would have to remove and replace these anyway (the nails not the roof)
I went about and got an entirely new roof, This was some months after the quote, I called and said the roof was done, and they were here within a couple of weeks.
I was surprised as to the efficiency of their team.
It took only a day and a half for it all to be done,, I had a lot of other stuff installed as well, 15 downlights, several room fans, powerpoints, but still only 1.5 days, amazing.

The price was the best part, I didn't bother going to one of these ads on the telly, prefer to keep it local.
Equal to if not better than the pressure sellers on TV.

I got a 5.5 kw and am now enjoying FREE air cond during the day, I look forward to my first Ergon bill.
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Great company to deal with prompt service and great after sales service I would strongly recommend them for any solar needs

The whole process was perfect from the sales (who went out of his way to explain everything to us thanks Geoff )to the installation guys and after sales service great work they made the experience easy I would strongly recommend them for all your needs
Inverter rating: 5/5
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Awesome service

When we contacted Bundy solar we had our quote in under a week and installation within the following month great quality prompt and efficient service and a very competitive quote!! Couldn’t be happier
Cheers guys and a huge Thankyou to Geoff

Inverter rating: 5/5
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Good product, non-existent after sales service

Good installing, good sales work, nice product, but absolutely no after sales service.
Had to ring them heaps of times to come out here, they just don't seem to care.
One month to answer emails.
I paid $15,000 for this solar panels and battery and they don't seem to care once they have my money.
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