Formula Sun Reviews

Based on 90 ratings Aus Ranking

  • 5 star 39
  • 4 star 49
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.56
  • System Quality
    4.52
  • Customer Service
    4.76
  • Installation
    4.75

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About Formula Sun, Solar Installers

Formula Sun
Gold Partner
Formula Sun is a Solar Power Installation company based in White Gum Valley and serves WA. Here are their reviews as submitted by visitors to SolarQuotes

Formula Sun Solar Reviews

SolarQuotes made the job of obtaining three quotes extremely simple. We chose Phil from FormulaSun. His easy going no pressure approach made it a pleasure to deal with. My only regret is not getting solar earlier! Show additional information
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Excellent Service & Installation

Just had a 6.6kW system with 21 panels installed this week. The service from Phil at Formula Sun was excellent right from the first contact. He explained the differences in the components offered and the benefits of each system. Formula Sun took care of all applications to Western Power & Synergy. 3 weeks later I have a fully functioning system installed. Installation went smoothly, no issues and only took about 5 hours. Time will tell regarding how much I will save by early indications are good! Price was great too! Show additional information
Good experience from the beginning, Phil was easy to talk too and answered all my questions. Went with the Fronius Primo inverter and Longi Panels. Neat job from installers and no mess left behind, had trouble connecting the smart meter to Solar.web to begin contacted Phil and installer come and rectified straight away. Happy with the finished outcome thanks Formular Sun and Thank you solarquotes. Show additional information

Very happy

Phil was very quick with the detailed quote (same day) and the SolarQuotes vetting form was already completed in the documentation. I was initially concerned that no site visit was carried out but after sending a photo of my switchboard and talking to Tom on the phone I realized there probably is no need for a standard install and it's one of the ways these guys keep their costs down.

Installation day the guys turned up on time and got into it. Leon was happy to move the position of a couple of panels from the original plan and agreed on a good place for the Inverter. The guys were very polite and professional. When Leon went to fit the isolation breaker to our switchboard, he found that a previous electrician had taken some shortcuts so he spent extra time tidying up the wiring for us. When the guys left, the Inverter was generating and I could see all the info on my iPhone. Have not had to call them since.

The installation looks good to me - I went up into our roof after they left and everything looks properly done. After the install, Phil sends and email with an Instruction manual, serial numbers & wiring diagram for the installation.

The install was only last week so still getting used to the system but so far I'm very happy with Formula Sun and SolarQuotes. 5stars in all categories might seem a bit over the top but I can't really fault them in any way. I would definitely recommend them to friends & family.

Brian
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Very happy with price and quality.

Install job was done with no issues.
the guys were really helpful with some broken tiles that were there before the install begun, helped me by moving them to a new spot.
Super fast, no mess.
Would recommend.
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Easy to deal with, polite, helpful, and the installers were a delight to have in the house. A great job done. Show additional information
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Very happy with Formula Sun

At all stages through the process from quote to install Phil and his team were excellent. Highly recommended. Show additional information
Easy, efficient and good to deal with. Only criticism is having them show up to deal with a few loose ends without phoning ahead as we requested. Turned out ok since we were home, but if we hadn't been the work would not have been completed to our liking. Show additional information
No Fuss honest customer service. Show additional information
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Professional all the way and very happy customer

Phil was professional and polite in all of our phone conversation and communication
The installation was tidy, and done beautifully
The Goodwe inverter that we bought was very good value for money.
I would recommend Formula Sun Solar to any of my friends.
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From start to finish our experience with formula sun has been fantastic
Phil was very informative about the system and everything was taken care of by them with synergy etc.
The team who did the installation were great .
They never stopped and cleaned up after themselves.
Would highly recommend this company infact 2 of my friends have had their solar installed by formula sun on my recommendation
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Good all round. Very knowledgeable and professional
Installation via 3rd party also top guys.
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Only had the installation done on Tuesday 23/4/19 so a bit hard to fully judge yet Show additional information
Bit early to rate some of the QA and performance output just yet but the supply and installation went very well. Show additional information
Phil from Formula Sun is not a pushy salesman. He provided sound advice based on years of experience in the industry, selling hardware that has proven to be totally reliable, but not necessarily the most expensive option. Installation team were professional, clean and engaging.
A great process from start to finish.
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Phil was knowledgeable and was keen to recommend a good value solution Show additional information
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Phil has given incredible service all the way through the process, without ever once being pushy.

The install was within two weeks of my deposit being paid, the installation team was friendly, professional, conscientious, and took the time to go over all my questions.

Phil has been great with his after sales support too.

Highly recommended.
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We are very happy with Phil Mercer and would recommend him Show additional information
Not only did we receive a great price upfront, but Phil was super easy to deal with. Not pushy like some of the others we encountered. Gave us loads of information, then time to digest it. Installation was great. Show additional information
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Addition to previous review. Estiaan and Juan were top guys and proper tradesmen felt at ease throughout.

Supplier Reply

Thank you Sam. Show additional information
A great experience from start to finish, Phil was easy to deal with and had all the knowledge regarding the product.
His installation team at our property were 2 lads from South Africa who were very professional and knew their stuff, excellent workmanship and the site was cleaner when they left than when they arrived I think.
They even repaired a tile or 2 that I had broken on a previous visit I had made up on the roof.
We would not hesitate at all in passing on our 5 star experience with Formula Sun to friends and Family .
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Prompt & efficient service from initial quote to final install. Show additional information
The whole team from the Phil and Walt in the office to the installers were all fantastic, very helpful polite and knowledgeable. Happy to answer any questions I had and replied promptly. Highly recommend them. Show additional information
On the day of installing Phils team suggested a far better location for the inverter than I thought would be best, and they replaced several old broken tiles I didn’t know were broken. They also took the time to update and set up my old smart phone as a monitoring device. All the electical work was done professionally and tidied up some previous poor work far less than the best quotes I had. Show additional information
We enjoyed terrific personalised customer service from beginning to end. Phil, Walt and team were really helpful throughout and clearly value excellent customer service. We went with Formula Sun on the basis of a recommendation from a friend. The installers were friendly, punctual and efficient. The only minor detail that could be improved would be to include a thorough clean up after installation. But this is is a really minor quibble and I wouldn't hesitate to recommend Formula Sun to others. Show additional information
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Great experience. Phil was friendly, reliable and honest. Show additional information
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Formula Sun stood out from the others, nice to speak to someone who is not a salesman and who obviously knows their stuff.
They didn’t try to up sell and quoted all the different brands. I was then able to speak to them again and had all my questions answered. I then had time to decide on the best system for us.
The install team were amazing and worked hard all day to get it done, Job well done.
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Formula are good to deal with and initial paper work and panel placement was excellent.
John the instaler managed to get all the panels facing North so no shading a win for us.
Purchased 5 KW Fronius Symo inverter together with Longi 300 watt solar panels which was Formula Sun's recommendation.
Our first choice was LG panels but could not justify the price.

Installation was trouble free and all rubbish removed on completion.
285 watt panels were delivered first not 300 watt as quoted and invoiced.
The comment was they were probably out of stock and supplied 285 watt in lieu.

Were not impressed so Phil checked with the wholesaler and evidently they were picked incorrectly at their store.
300 watt panels were subsequently couriered so all worked out okay.
A case of buyer beware as i have no doubt if we did not check them the 285 watt would have been installed.

The system is performing as per conversations with Formula Sun averaging 39 to 41.9 KW per day for the last 8 days

Supplier Reply

We do have a system in place that picks up on potential warehouse picking errors, whereby we scan the panel serial numbers and our app automatically pre-checks with the client specifications loaded for the job. So this error would have been picked up and rectified prior to panel installation. It's unfortunately impossible to do this at the warehouse in the mornings as the jobs are pre-packed so well to avoid transport damage and simply forklifted onto the trailer.
Embarrassing in this case as the client picked up the problem before our system did, not our intention, just a case of human error.
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Much better experience than dealing with a bigger company with salespeople. Nice to actually deal with the guys doing the installation! Show additional information
Great to deal with, no BS just great price for good quality gear and installed very soon after agreeing to go ahead.

I found the installer through Solar Quotes but was not one of the 3 initial quotes through Solar Quotes.
Found Solar Quotes extremely useful for information, reviews, etc.
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One quoted and we went with them but the service they offered was rubbish - didn't answer emails etc. Formula Sun were great.

Supplier Reply

This was a very tricky job, fully customised double storey Modern Architectural home with beautiful folded aluminium roof pressing, and then logical and discreet inverter position in attached garage... yet switchboard positioned under the stairs inside the house (I mean come on?).

So i'm not really surprised that my initial quotation was more than the others, but I'm also not very surprised that it may have been difficult to find confident installers for this job. But we are Fremantle specialists and we do like to work on the challenging ones. All good solutions in the end and great to add solar to an impressive eco friendly design.
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Phil and his team were very friendly and professional. From the first enquiry to installation and beyond their service was impeccable.
The system is top rate and the installers did a great job.
Would definitely recommend them to anyone wanting to get a solar system installed.
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I went with Formula Sun Solar as they were recommended by my son-in law and son, who were both impressed with their systems and the installation team.
I was just as impressed.

Phil the proprietor explained how everything would progress from start to finish and it did. The installers were just as good, answering all my questions on the day.

We have a few minor sags in our roof but all the panels sit flat on my roof. So well done! All the work was done very professionally and neatly.

After the install I got an email to say... We are only a phone call away if you have any questions or require help.

Bottom line: Excellent Service, Installation, Product, and After Sales Care.

Supplier Reply

Thank you Caroline, and it's true, as we stick to a small sized business you can email or call me at anytime and I will be fully conversant with your job. I think this does offer superior service than the giant retailers can achieve. Show additional information
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