Solar Power Direct Reviews

Based on 57 ratings Aus Ranking

  • 5 star 16
  • 4 star 39
  • 3 star 1
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.42
  • System Quality
    4.39
  • Customer Service
    4.60
  • Installation
    4.65

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About Solar Power Direct, Solar Installers

Solar Power Direct

Reviewers report paying: $4,000 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solar Power Direct is one of Adelaide's leading solar panel installation companies, empowering South Australians since 2011. Solar Power Direct specialises in the design, planning and installation of high quality solar power systems. Servicing Adelaide and South Australia with an award winning electrical team, based in Welland, quality, honesty and integrity are always at the forefront of our minds. We ensure you get the attention, service and solution that works best for your home or commercial building requirements. Providing both residential and commercial solar panel and battery systems, we take the hassle out of getting your solar panel system and you get to produce your own energy and save! Solar Power Direct prides itself on being a Clean Energy Council Approved Solar Retailer, so you can be assured that we follow Best Practice measures and activities when selling Solar Systems.

Solar Power Direct Solar Reviews

Friendly and knowledgeable people!

We purchased a Tesla Powerwall 2 from Power Solar Direct. Everything was smooth and straight forward from the beginning to after installation. The only hiccup was that the communication between Power Solar Direct and Plenti was somehow broken and all government grant allocations had been taken up so we were forced to go to the lower grant tier. Power Solar Direct in the end accepted the quote with the loss towards themselves (we had to fork out another $262 extra though), but this would’ve been prevented if the communication was clearer. Show additional information

Professional and hassle free

Extremely happy with this company. From the first point of contact to some questions I had after the installation they were extremely professional and responsive. The installation team was first class, well presented and did an amazingly neat job I cannot fault. Show additional information

Very Professional. Value for money.

Very professional from beginning to end. Steve is an excellent salesperson. My installation was stuffed up a little but Paul (MD) made sure that its done on time. Installation team was nice and friendly. Show additional information

Quality Products at competitive pricing matched with amazing customer service

i had the experience of dealing with Steve as a sales person who was prompt and professional in his dealings, i further recommended 2 more friends and Steve provided us with an unmatched deal with an amazing customer service. The thing i loved the most was that i was'nt pastured with phone calls and emails once i was quoted the price like other solar companies and forced to make a decision ASAP, rather Steve was patient in answering all my queries. The company has its own in house technicians and installers which was one of the reason to go with them. I had a direct chat with the owner Paul as well who had taken out time to resolve any queries or concerns that i might have had. Great experience and a no hassle install. Show additional information

Decided to go with a well established local company for peace of mind and ease of communication.

Preliminary research indicated that the sola installation was as important a factor as was the panels and inverter.
I chose Solar Power Direct after informative discussions with their representative Adrian Hansen.
Adrian presented a comprehensive picture of what I needed re panel selection and positioning and the best choice of Inverter.
The installation was conducted by SPDirect employees (not Sub Contracters) which was aligned with the company's high standards,
I have no hesitation in recommending Solar Power Direct to those considering similar installations.

Garry
West Lakes
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Great sevice from a local SA business

Solar Power Direct were recommended to us by 2 other customers in our street, The whole process was easy with no high pressure salespeople. Installation was completed on the day designated and its operation explained. Show additional information

Fabulous!!

I did quite a bit a bit of research and sourced a number of quotes. Solar Power Direct came out ahead in all aspects of my decision making. Knowledgeable sales person, as I had done so much research I had a number of “tricky” questions. He didn’t hesitate to call the company MD to clarify immediately and provide accurate technical information. Extremely profissional company in all areas. Install was booked and their in-house team (not sub-contractors) turned up at agreed date and time. I left them there and went to work. On my return, they advised that they had a little accident during install. They had drilled through a water pipe (not even I knew it was there). They had a plumber come out and repair it. They showed me exactly where and why it happened. They could have easily have hidden this from me and I would have been none the wiser. Speaks to their honesty and integrity. Great install, clean, tidy and very detailed handover. Office team sent through information pack and all detailed as promised too. I can’t recommend this company highly enough. Well gone guys !!! Show additional information

100% satisifed

I have nothing but praise for Solar Power Direct. Great price, excellent workmanship, excellent support staff. Show additional information

Knowledgeable with good customer service

Sales consultant was great. Answered all questions and provided appropriate information. At no point did I feel I was being pressured of upsold. All correspondence afterwards was polite and promptly felt with any issues.

My own misunderstanding of some of the process lead to a slight delay (my mistake) and Solar Power Direct went out of their way to solve the issue.

Installation went smoothly and quickly with little disruption. Electricians were polite and tidied up afterwards.

Systems works great!
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A Great Combination of price and quality

We considered this company in our 4 quote process initially due to our neighbour's recommendation.
So glad we did, because the sales consultant Martina was pleasant and knew what she was talking about...no BS and was upfront with everything. Attention to detail and a credible installation plan on our roof as well.
We did our research with SolarQuotes, so were armed with questions that needed to be asked. A quality system and install combined with a sharp price was our aim, and we got exactly what we were after!
ALL connection and allied paperwork was attended to with no hassle by hard working Ruth, who constantly kept in touch regarding readiness and the install itself was fast, tidy and with a minimum of fuss by fully qualified tradesmen who actually work for the company....NO subcontractors!
Solar Power Direct is a company i will have NO HESITATION in recommending to anyone who wants a system and installation second to none....
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Professional experience from initial contact to installation

Solar Power Direct made the whole process seamless from quote through to installation and commissioning of the system.
The job was completed on the day promised with professional installers and Electrcian and the site left tidy. A really pleasing experience.
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Very happy

Quoting was good and we were able to negotiate a price we were happy with. The whole process was easy. We were well informed, everything happened as they had explained and on time. Everyone we dealt with was polite and helpful. We were very happy with our choice. Show additional information

Top team

A top experience from initial contact through to completion. From quotation through to acceptance was flawless with Jason willing to advise, alter and confirm matters at the slightest request. Installation was on time, with no fuss and the system operated without any problems from the moment it was switched on. Installers were professional, in contact with the smallest of questions and left details for immediate contact if required. I could not ask for anything better. Show additional information

Very competitive and good customer service Solar

Very comprehensive explanation of Solar options and return on investment.

Efficient sales process, plus timely installation and left property very clean and tidy. Competitively priced.
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Solar power direct excellent

From quote to installation and clean up excellent on all counts Show additional information

Unprofessional no after sales service and threatening

From my experience strongly recommend do not use this company. Their after sales service is non existent very very slow they even threaten to charge on a warranty fault of the inverter that's only 8 months old?? The quotation process was flawed with the so called expert advising me no problem with the local council in quickly approving panels fitted to tilt frames only to discover that I needed comprehensive engineering report on panel uplift forces $800 and 3 months later I finally received approval. When fitting commenced the installer advised me they could not fit the panels on to the tilt frames. Absolute circus. I strongly recommend you use another provider in SA. Gob smacked this company gets a 4 plus star rating.

Supplier Reply

Hi Tony

Thank you for raising your concerns about your experience with Solar Power Direct. We pride ourselves on providing exceptional sales and after sales service, so were quite surprised to hear of your recent feedback.

We would like to address your feedback, as there are some facts which have been misrepresented.

Solar Power Direct does not charge its customers for the replacement of an inverter/panels if covered under warranty. In your situation, there appeared to be a wifi connection issue, which stemed from a faulty communications card. Under the product warranty we were able to change this free of charge. A charge only applies when the fault (for Wi-Fi issue) is due to a third party intervention ie NBN contractor. Sorry this was not clear to you.

In relation your installation in 2018, whilst in many cases, council approvals may not take much time, the council approval process and timeframe is governed by the council itself, and unfortunately we nor any other solar company, can push any application through faster. The engineering report required was imposed by your council not us. We are unable to control the fees charged to you by the engineer for the report required by your council.

We acknowledge that the sales consultant advised that it would be a quick process, as in some cases that is true. Since then, we have addressed this will our staff and we no longer provide any timelines for council applications, and recommend all customers contact their council direct for this information.

We appreciate your frustration when all panels were not able to be installed as per the approval, we have created new site checks since your installation in 2018, to ensure this doesn’t occur in the future.
Since your post we appreciate the time by phone you gave to our Manager Director Paul to explain your situation. I believe that now your Wi-Fi issues have been rectified and overall you are satisfied with our comments regarding your issues. It is also great to hear you have saved more than $1,000 per quarter on your electricity bill and the system is performing better than expected.

Solar Power Direct offers great sales and after sales service which can be proven by our high star ratings across multiple review sites including Solar quotes, Google and Facebook. Your 1 star review, whilst rare, has been noted and feedback has been given to the relevant departments.
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Excellent company

Excellent service, fantastic advice (could not be more helpful), so easy to deal with, great value for money and great work!! Thank you so much. Show additional information
The Delta hybrid inverter installed by Solar Power Direct over 12 months ago has been excellent in its overall operation.

After sales service has been very good along with a resent upgrade of solar panels to take the existing system up to 4kw being good value for money.
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I am very satisfied with quality of system and installation. Also very have with questions and support provided about performance of system.
Thanks again Tony
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The service was great, we didn't need to do anything, it was all taken care of.
Great email contact.
No issues what's so ever
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Direct Solar Power were fantastic in lead up, sales and installation of our panels. No problem at all. Very impressed with everything re our purchase. We are yet to see if it works as our energy provider Energy Australia are not turning up, making excuses re connecting and continually fob us off re when they are going to connect and turn it on. They have breached the requirements re connection time. We have now involved the Ombudsman who has been fantastic with helping us. Hopefully Energy Australia get their act together soon and connect the system. Wouldnt recommend Energy Australia but 10/10 for Direct Solar Power installation and have recommended them to everyone! Show additional information
I didn't have a clue about the inverter until I read the manual. Show additional information
Overall very happy with the quality and service provided. Thank you Show additional information
I would recommend this company to everybody for their professional approach, the quality of solar system and installation. Show additional information
The sales person was really good at his job and did well in showing us everything that would happen in a timely manner. Installation process was quick and easy. The installers were a good bunch of fellas with the electrician at the end giving me a brief on how to operate the system and read the meter. Show additional information
I can genuinely say that my experience with Solar Power Direct was excellent from the quote process to the installation.
I checked with a number of companies both locally and interstate and found that for quality, best price (very competitive) and local knowledge, this company was the best.
The Salesperson Jason, took the time to answer all my queries regarding location of the inverter (Fronius), whether there was any potential noise issue, and location of the panels. He was very good and came across to me as very transparent in his appraisal. This was the deciding factor along with being a local company in SA. When it came to the fitting of the panels (Lingo 300w Mono) and inverter, the Installers were excellent. They listen to where I wanted the inverter and made sure I was happy with their work. Since the installation I have been generating 40kw/h on a clear day and 16-20kw/h on a cloudy day. I am very happy with the work, the admin support and all round performance. It was a very good price as well! I would be the first to say if this company did not do what it had quoted but I am very happy. I would highly recommend them to anyone who wasn't sure about what company to go to for Solar.
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Installers turned up on time. Company provided continued support and assistance throughout and after the process. Prices were the same/similar as other companies, but perosnalised service made us go with SPD. Show additional information
We had the Solar panels installed October 2018 . everything was smooth from initial consultation to installation. All done in 1 day and the installers replaced some broken tiles and cleaned up after the install. The price was good had better for the same system but decided to go with a local (S.A.) company. Had some questions regarding the Fronius inverter after the installation the response was quick and to my satisfaction. I would recommend the Q cell panels and Fronius inverter. Show additional information
Was very happy with service Show additional information
I wil use them again Show additional information
Martina came to my home to discuss the in's and out's - the only company to do this. Not only was the price great (after researching about a dozen companies), but the panels were the best on the market and the installers were fantastic on the day. System was installed within a couple of weeks and the follow ups from the office have been great. 10/10 - highly recommended. Show additional information
When You need to get a job done on your property all you want is for the contractor to do as they say in a timely manner.
Solar Power Direct did all of that. Their installation team together with their office support were top.
I have already recommended them to some of family.
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Martina the sales consultant was great, and the system was installed within a couple weeks. Took longer for the smart meter to be installed, but that was all to do with my electricity supplier.
Solar Power Direct couldn't have made the transition to solar any simpler.
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The two tradies who undertook the installation were well presented, courteous and went about their work in a professional manner. Arrived on time, went about the job promptly and cleaned up afterwards. Show additional information
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A stunning well sited system that has produced large amounts of power even on cloudy wintery days. Show additional information
I was only contacted by 2 suppliers who continued to email and call even though I asked for time to evaluate their proposals. We did not want to be pushed into making a hasty decision given the amount of money we were spending

One sales person insisted my husband needed to be with me when he explained his proposal. Unfortunately this was not appropriate for us. I took a morning of annual leave to meet with him but he was over 1/2 hour late and when I rang him to say I could not wait much longer he insisted that he had tried to ring me several times (wrong number it turns out). When he finally explained his proposal, it did not take into account potential winter shading of our roof from a neighbors tree until I pointed it out and then suggested that I ask the neighbour to prune it. There were some other things that

The other sales person pushed a really big system. He kept emailing asking if we were going ahead with his proposal but did not reply once I emailed back that we could not afford this amount so would not be going ahead with his company’s proposal.

As only 2 suppliers contacted me I did some research on your site and contacted Solar Power Direct as their business is quite close to where I live. The sales person asked me many questions (many more than any of the others) and sent me quotes for several different sizes and priced systems with written explanations of differences and did not push for a decision. They we also available to discuss issues after hours which was really helpful for us but not provided by the other companies. The sales person stopped in at our house to take photos of the house and electricity meter And assisted with all applications. Their installers were quick, polite, professional and extremely helpful.

Would definitely recommend Solar Power Direct
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Martina Maglio was the most knowledgeable representative, knew all the ins and outs.
The 6.4 kW QpeakCells and Fronius Prima 5.0-1 Int have preformed as expected averaging 12.3kWh for the last 11 days, which are the worst days of the year for day light. (15 June to 25 June)
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I was impressed with the information I received from you, and the follow up was excellent! Just a shame we had no joy from the quotes received.

We are expecting it to be installed any day now. Holidays have meant that it was not possible before.
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I got quotes from two of the 3 installers recommended by solar quotes, Braemac and Westside. Didn't go with either, Braemac weren't competitive enough, and I had doubts about Westsides quality of work. I was surprised I was only given middle rated installers by solar quotes, I then just went to their "leader board " where there were better rated installers that serviced all Adelaide including my area - got quotes from Greenlife solar, Adelaide Solar and several others. Why wasn't I offered these first?
Because I was lookingfor the best possible price but still quality components, I did more online searches and found Solar power direct, who offered a price match service and quality components at competitive prices. Had on site meeting and spoke to an electrician rather than a salesman, which I much preferred, straight forward explanations, good prices and products and a very tidy installation completed within 4 weeks. Highly recommend them and their head electrician.
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What I have learnt from this process is that most solar installers have their particular brand of solar panels that they spruik. More often than not their panel brands are different making comparisons very difficult. As a result the consumer really needs to do their homework to decide which panels and installer provides the best value for money. This is where your website proved invaluable. In the end I stayed away from those companies that specialised in just solar energy because their quotes were much higher as they had to cover the costs of their sales staff. Their quotes were some $2,000 more expensive for the same panels and inverters! The best offers were from those businesses that did not just rely on solar energy for their sales. For example both Goliath Electrical and Solar Power Direct are Electrical Retail Businesses headed by Electricians or Master Electricians, and installing solar systems is only part of their overall business. Both companies had been installing solar systems for many years. In the end I went for Solar Power Direct based on price, quality of the system and experience of the installer. I purchased 5.72kw system with the latest G4 QCells and a SMA 5000 TL Inverter for $8,000. I was very happy with this price especially as I am getting the latest G4 QCell panels to hit the market. I hope to have the system installed sometime in July. Show additional information
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