Trione Solar Reviews
About
Trione Solar is a Solar Power Installation business based in Tullamarine VIC. Here are their reviews as submitted by visitors to SolarQuotes
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Trione Solar Reviews (73)
Show Most Recent reviews from All time
Average Scores
4.3/5
Value for money
4.4/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 28
- 4 star 33
- 3 star 6
- 2 star 4
- 1 star 2
View Timeline
20 October 2023
11 September 2023
Original Review on 15-11-2022:
Great service and value for money compared to the other quotes
Pranav was fairly priced and delievered on what was promised.10 months later we asked Troy: "Are you happy with the performance of your system so far?"
No issues at all. So far so good.27 December 2022
Fantastic experience overall
Very good experience from quotation to installation. Installer had years of experience and did a very clean and neat job. Everything was organised by them including paperwork.Panel rating: 5/5
Inverter rating: 5/5
20 February 2022
Great experience
From the first contact to installation and follow up, I can't fault Trione Solar.They were the only ones who truly considered out needs rather than just focusing on what would get us the maximum rebate.We were in the process of putting in a pool and hence our energy need would be changing. Whilst that information was shared with the others Pranav from Trione was the only one that took that into consideration.
Installation was smooth and the team checked up well after themselves.
Follow up was also great and we've seen our usage reduce significantly.
Inverter rating: 5/5
Supplier Reply:
Tim Thanks for taking the time to write such a positive feedback. Trione Energy aim to do our best for all our customer by providing premium service and products. Please feel free to contact us with any inquiries. Thank You15 December 2021
Best value for money in Melbourne
On my solar journey, I got several quotes and one from Trione was the best in terms of panels and inverter used.The installation itself took time to arrange due to rainy days in Melbourne, but eventually, it was installed. Haven't used it yet as I'm still waiting for inspection.
But there was reasonable communication with the company therefore happy with the process so far.
I will mention that SolarQuotes did help me a lot in terms of understanding this landscape. Even though I didn't use the recommended companies, I think I was able to make decisions on my own based on the info from this channel. So I really appreciate what SolarQuotes is doing in the country.
26 October 2021
Original Review on 24-02-2021:
Very good
The sales process was good. Questions were replied to promptly. When the original installation date couldn’t be met, I would have expected to be informed of a new date. Unfortunately I got a new date only after a few phone calls. When there was a problem with the final payment (which was entirely my fault), they were flexible and nice about it.The installation crew was friendly and answered all questions I had. The electrical inspection happened only 3 days later and the inspector didn’t need to correct anything.
The inspection happened today and the installer is going to organise the grid connection.
8 months later we asked John: "Are you happy with the performance of your system so far?"
The system was operational from March 2021.Comparing the actual power generation with those calculated by Nearmap, we are 8% ahead of expectations.
In dollar terms, the predicted investment return was some 4 years. With current rates this turns out to be about double that. This has to do with very favourable rates from our energy retailer and the drop of the government regulated feed-in tariffs. The bottom line is, that our investment returns about 12.5%; much more than any safe alternative investment. So we are not complaining.
08 October 2021
Reasonable quote, prompt service and installation
Received the most reasonable quote with comparable quality of all gadgets and equipments. Prompt service. Got installation within 5 days of finalising the deal. The installers were good, did there work promptly, clean work. Didn’t require extra roof tiles. Waiting for clearance fromThe inspector now, which apparently takes 2 weeks f/by another week or two for energy company fo set the grid. So the take home message is- it takes roughly 3-4 weeks for the system to begin fullly operational after installation. The solar company should ideally give an approx flowchart of the entire process for ease of understanding. The installers don’t connect the inverter to wifi, instead would handover the instructions booklet. Overall initial experience has been good. Anticipating a smooth operation too
01 September 2021
Great installer highly recommended
Easy installation, great price, great communication and after sales service.Inverter rating: 5/5
28 July 2021
John G
Upon searching on the internet for a good Solar company to install Solar power on my house I strike gold with Trione Energy.Taher Shaik was amazing didn’t oversell and no pressure he understood all my needs and gave me very good advice on what type of system is to fit my purpose, answered all my questions in a professional manner.
The quote was very competitive in price, installing was very quick and professionally installed
Taher Shaik's knowledge and advice surpassed my expectation with all my calls to the company were promptly address.
Special thank you to the installer’s Saville and Lloyd who did a great and quality neat job they were well mannered, friendly, and the tidiest tradesmen I ever met.
I’m totally satisfied, very happy with the end results
and appreciation for everyone's help.
I have no hesitation in recommending Trione Energy for your energy needs
Regards
John G
Inverter rating: 5/5
10 July 2021
Sale was Quick and easy within a week all installation was completed I’m very happy with with the retailers and the installer highly recommended
Happy so far easy and nice customer service highly recommendedPanel rating: 4/5
Inverter rating: 4/5
03 June 2021
Review
Installation was prompt. Still waiting for certification. Whichever govt dept does this is hopeless12 April 2021
Amazing customer service and beautiful install
Our whole experience with Trione Energy has been amazing, from the first quote, to not being able to supply back into the grid, then being followed up with news of being able to supply back into the grid, then Covid setbacks, but now a great install and a very happy customer, which totally reflects on the awesome customer service we received.Panel rating: 4/5
Inverter rating: 5/5
24 February 2021
Top Notch Solar!
Every member of the team I interacted with provided exceptional service across every aspect of the process - from quotation to purchase to installation, a brilliant job done by all. The system itself is top notch so for quality products and service I highly recommend Trione Energy!Panel rating: 5/5
Inverter rating: 5/5
23 February 2021
Disappointing
In a "nut-shell", the worst service I've ever experienced.Never stood up to (honoured) their words....have to keep chasing them with e-mails in order to have things done. From installation (4 weeks overdue) to getting it inspected (another 4 weeks overdue) and switched on... Inspector finally came to turn on the system (not even getting on the roof to inspect the installation!!)… 4 weeks to do a 10 minutes job!! What a load of crap!!
Give your job to someone else... even if you pay more!! Avoid the headache and disappointment.. Not good enough..
20 January 2021
Fantastic prompt service plus value for money
Trione energy Pty Ltd was referred to me by friend. Taher Sheik took care of the process from start to finish. I was amazed by the care and patience shown by the company from quote stage to installation. Very happy with installation team and the results there product is delivering, will definitely recommend to use there services and product.Panel rating: 5/5
Inverter rating: 5/5
22 March 2020
Excellent.
Most professional quote I received and happy to make small variations as I learnt more about solar.Some other suppliers did not even visit to quote.
Excellent install. On time and very neat and tidy.
Was recommended to me by an electrical engineer.
30 December 2019
trione surprise
Hiren was great, honest efficient and very helpful from the first meeting and even to the follow up after the installation. Domenic the installer was great as well.solar producing lots of power, i'm looking forward to out first full billing cycle.
Honestly could recommend Trione Energy to anyone.
Inverter rating: 5/5
01 November 2019
Smooth installation
This is the second time I have used trione energy, and found them to be professional from quoting to completing the installation . very happy customer.Inverter rating: 4/5
29 April 2019
Original Review on 03-09-2018:
8 months later we asked Tas: "Are you happy with the performance of your system so far?"
The installation was flawless and the system was connected to the grid in 5 days.01 April 2019
Solar is a very important in our modern day life. And Trione are so helpful, professional, and well organised. They made our decision so much easy and comfortable that we recommend you can tick all the boxes in term of price, delivering the job professionally. We are really happy and recommend all please speak to them before you decide about your solar.
Well done Trione *****
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Well done Trione *****
15 February 2019
They were very helpful and did everything to make the whole process easy. I would recommend them anytime or anyone.
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07 February 2019
Salesperson and installer well qualified and helpful
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06 February 2019
04 February 2019
System is now 4 months old and is working perfectly.
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04 February 2019
31 December 2018
From start to finish it was a pleasant to deal with an experienced and helpful sales and installation crew.
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14 December 2018
29 November 2018
While we waited for the paperwork to go through, we got our roof restored, repointed, and painted charcoal so our solar panels would not be an eyesore for our neighbours.
The one man crew, Domenic, arrived on time and finished installation in a day and a half of the 24 panels. He even gave the panels an extra tilt to improve the angle. The insto is good looking and the inverter in a place ready for a battery in the future.
We selected 6.6KW which is 33% higher than our inverter, so on a cloudy day with a 3KW output on a 5KW solar system we get 4KW.
The inverter is the max allowance 5KW.
We had some administrative problems with Simple energy, and Ausnet but it got sorted out in a short time span.
From signing to all done and running 9-10 weeks
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The one man crew, Domenic, arrived on time and finished installation in a day and a half of the 24 panels. He even gave the panels an extra tilt to improve the angle. The insto is good looking and the inverter in a place ready for a battery in the future.
We selected 6.6KW which is 33% higher than our inverter, so on a cloudy day with a 3KW output on a 5KW solar system we get 4KW.
The inverter is the max allowance 5KW.
We had some administrative problems with Simple energy, and Ausnet but it got sorted out in a short time span.
From signing to all done and running 9-10 weeks
22 November 2018
I had amazing experience with Trione Energy, they exceeded all my expectations. The quote came quickly and have bettered the offers I have on hand. My sales representative Hiren took very good care of me and gave me a great deal he also answered my question to my satisfaction . the installation was very professional and also suggested to spilt the panels in 2 direction for maximum output. it's only been couple of days however the solar generation is better than my neighbouring friends. it's been very easy to talk with and understand all your needs.
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14 November 2018
Tri-One energy came out to my house and did the quote (Most of the other companies only gave quotes over the phone)
System was installed during the estimated time of delivery.
The installer (Dominic van Esch) was EXCELLENT. (even worked on the public holiday!!!)
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System was installed during the estimated time of delivery.
The installer (Dominic van Esch) was EXCELLENT. (even worked on the public holiday!!!)
12 November 2018
Solar quotes supplier quoted $7500- for a 6kw system with Fronius Inverter and Jinko 300w panels. Same inverter, Longi or Seraphim 300w panels from Trione was quoted at $5500-. Seemed like a no-brainer to me.
Cheers, Dom
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Cheers, Dom
09 November 2018
08 November 2018
Great jobs and excellent customer services
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05 November 2018
31 October 2018
I was told there's a problem getting the panels installed on my roof because it's double-storey and it may not happen and they have to return my deposit. I find that ridiculous as I'm sure there are many 2-storey houses and I didn't hear of any issues with people getting panels installed on double-storey houses.
The problem is that this is the sixth-week and now they're telling me this. I've already gotten the paperworks for the Victorian Solar Rebates and if this doesn't get installed I may missed out on this.
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The problem is that this is the sixth-week and now they're telling me this. I've already gotten the paperworks for the Victorian Solar Rebates and if this doesn't get installed I may missed out on this.
25 October 2018
I bought my unit approximately 5 1/2 years ago. In August we noticed we had some issues with the inverter. After contacting Trione, the Office Administrator, Melissah Tagilima was exceptionally helpful throughout the process until the issue was resolved.
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19 October 2018
17 October 2018
Totally satisfied with all aspects of my experience from day one meeting the sales rep Hiren and Melissah in the office administration to the installer/electrician.
Unfortunately slight damage caused to my toilet air vent and I was not advised of this happening. It should be attended to without delay.
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Unfortunately slight damage caused to my toilet air vent and I was not advised of this happening. It should be attended to without delay.
02 October 2018
Salesperson was very knowledgeable, he advised us and so far has been very helpful. We have only just had it put it so can't advise how effective it will be but hoping for savings as per his recommendation. Am now waiting on Government rebate to be activated and to be connected to grid.
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16 August 2018
Installed very fast and efficient. Any questions prior, during & after installation were dealt with promptly.
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14 August 2018
26 July 2018
There was a little wait but in the end we got it all setup under 5 weeks, now we are waiting for CEC approval and our electric retailer to come convert our meter to solar. If you happen to get Dominic as your installer - he's excellent ; left the place very tidy. Fixed up the cracked tiles.
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29 June 2018
1 December - After speaking to at least 6 salesman and receiving maybe 8 or 9 quotes the salesman for TRIONE turned up, inspected my roof which has no north face - just a single fronted inner suburban cottage with east-west roof and we agreed on a 5.3Kw system with 20 BYD 265 watt panels (10 on each side) and a SMA Sunny Boy 5.0 kw inverter. TRIONE seemed reasonable and at $5240 was pretty much the cheapest.
7 December - I paid my $500 deposit. I knew that Christmas would prove a problem and accepted the estimate of early February for installation as reasonable so I waited patiently. After a couple of phone calls during which I could get no commitment to a date an installer turned up on the 26th of February after about two days notice, with the 20 panels in his truck. He took one look at my roof and said it was not long enough, wide enough, the screws were in the wrong place and were not in a straight line. It was shaded by next door and by the chimneys as well. Then he said he couldn't (or wouldn't) do the job and he disappeared. TRIONE rang me and said the roof was too steep. They would send another team of three (instead of two) with ropes and safety equipment all for no extra cost!
2 March - The second team rocked up with 20 panels and give me pretty much the same story as the first. He said it could be done but he would decide where the panels would go which would be all facing west. I disputed this pointing out the location of the panels was already agreed. In the morning virtually no sunlight hits the western roof and in the afternoon there is none on the east. I said is plan was not acceptable. According to the installer he couldn't attach it to weatherboards so the bright red inverter and 3 whopping circuit breakers were to go onto the front of my weatherboard heritage house next to the meter and the front door with conduit tacked on to the outside to which I also said no way. After some negotiation we finally agreed the inverter could be on the side of the house on a flat board which ended up being a piece of marine plywood the size of a small boat! Needless to say that was trimmed down to size after he departed. He then went away did some more measuring and said 13 panels facing west and 7 facing east. I agreed - at least it was better than the previous proposal - but having been forewarned by the previous installer about the shadow from next door I specified the panels facing west had to be near the apex of the roof. He said that was not possible and that the shading would not be a problem. I happened to have done my homework and knew from my own knowledge and research that as soon as a shadow hits the panel it pretty much switches the entire string off. The installer said if the system wasn't installed today the way he wanted it he couldn't come back for another 2 weeks and that also I would need a builder to put more rafters into the roof to screw the panels into. I said my contract was with TRIONE to do the work as agreed and not with him and that if I got a builder there was still no certainty that it would be what was wanted. Either they did the whole job or not at all otherwise I would have my $500 back thank you very much. Then the second installer disappeared. Next thing I get a call from TRIONE. They would do the additional work on the roof but it would cost me $900 extra! I weighed up the chances of getting my $500 back and then took the path of least resistance and agreed to pay the extra.
16 March - Two weeks later I ring up TRIONE to find out what is going on. We are waiting delivery of special materials to fix your roof was the reply. I wondered what special materials could be required to fix a few roof nails out of alignment.
22 March - TRIONE ring me to say they are coming the next day. Nothing like a bit of notice I say.
23 March - Installer number 2 is back again with 3 assistants and the special materials comprising two pieces of 2x4 pine a couple of metres long and by the end of the day all the rails are up but guess what - he can't get back to finish it off for a week or so. One of the men unloads all the panels beside our house. Being the nosey type I surreptitiously inspect them to see if they are the correct ones. They are not. A different brand but better, bigger and more expensive than the ones I had agreed on though I didn't realize it at the time. I made the strategic mistake of mentioning this after which they spent half an hour trying to persuade me to pay an extra $800. I refused, thinking they were bluffing but they took them back to the factory and brought the correct ones. Bad move on my part.
3 April - Just over 4 months have passed. Today the panels were installed and I am told the job is finished and I needed to pay the rest of the invoice. I ask, how do I know if it is all working properly to be told that the green light on the front of the inverter proves that it is fine and working. Not feeling particularly agreeable by this stage I respond by saying I wouldn't be paying a cent until the system was properly set up with WIFI access demonstrably working and reporting the energy being generated and that also I would be retaining $500 until the system had been inspected and I had received the Certificate of Electrical Safety, after all they had had $500 of mine for the last four months. This caused my installer to become a little agitated/offended that I might be impugning his competence which was not true - it was just that I didn't know him from a bar of soap! As it was I needn't have worried as all the paperwork came through the next day quite efficiently, I paid my money and that was that. Now I am the happy owner of a brand new PV system. Not generating quite as much electricity as I had expected (or hoped) but working fine none the less.
Postscript:
Now AGL and Citypower have to make changes to the meter and update my billing. The applications are made by TRIONE. I get a text specifying a website and logon to check on the progress of the application. Guess what - It doesn't work. I think there might be a bit more to go with this saga! After making inquiries I am told the text was sent in error! Apparently CitiPower will want $60 for a meter reconfigure! I am positive my original quote was supposed to be all inclusive but it is such a long time ago that I can't remember and it was never written down. Anyway apart from that annoyance all the paperwork,inspections and re-configuring was done quite efficiently and correctly and my next bill from AGL reflected the feedback tariff so now I am quite happy!
The moral of this story is find a Solar company that employs it's own installers instead of farming the installation out to a 3rd party as happened in my case.
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7 December - I paid my $500 deposit. I knew that Christmas would prove a problem and accepted the estimate of early February for installation as reasonable so I waited patiently. After a couple of phone calls during which I could get no commitment to a date an installer turned up on the 26th of February after about two days notice, with the 20 panels in his truck. He took one look at my roof and said it was not long enough, wide enough, the screws were in the wrong place and were not in a straight line. It was shaded by next door and by the chimneys as well. Then he said he couldn't (or wouldn't) do the job and he disappeared. TRIONE rang me and said the roof was too steep. They would send another team of three (instead of two) with ropes and safety equipment all for no extra cost!
2 March - The second team rocked up with 20 panels and give me pretty much the same story as the first. He said it could be done but he would decide where the panels would go which would be all facing west. I disputed this pointing out the location of the panels was already agreed. In the morning virtually no sunlight hits the western roof and in the afternoon there is none on the east. I said is plan was not acceptable. According to the installer he couldn't attach it to weatherboards so the bright red inverter and 3 whopping circuit breakers were to go onto the front of my weatherboard heritage house next to the meter and the front door with conduit tacked on to the outside to which I also said no way. After some negotiation we finally agreed the inverter could be on the side of the house on a flat board which ended up being a piece of marine plywood the size of a small boat! Needless to say that was trimmed down to size after he departed. He then went away did some more measuring and said 13 panels facing west and 7 facing east. I agreed - at least it was better than the previous proposal - but having been forewarned by the previous installer about the shadow from next door I specified the panels facing west had to be near the apex of the roof. He said that was not possible and that the shading would not be a problem. I happened to have done my homework and knew from my own knowledge and research that as soon as a shadow hits the panel it pretty much switches the entire string off. The installer said if the system wasn't installed today the way he wanted it he couldn't come back for another 2 weeks and that also I would need a builder to put more rafters into the roof to screw the panels into. I said my contract was with TRIONE to do the work as agreed and not with him and that if I got a builder there was still no certainty that it would be what was wanted. Either they did the whole job or not at all otherwise I would have my $500 back thank you very much. Then the second installer disappeared. Next thing I get a call from TRIONE. They would do the additional work on the roof but it would cost me $900 extra! I weighed up the chances of getting my $500 back and then took the path of least resistance and agreed to pay the extra.
16 March - Two weeks later I ring up TRIONE to find out what is going on. We are waiting delivery of special materials to fix your roof was the reply. I wondered what special materials could be required to fix a few roof nails out of alignment.
22 March - TRIONE ring me to say they are coming the next day. Nothing like a bit of notice I say.
23 March - Installer number 2 is back again with 3 assistants and the special materials comprising two pieces of 2x4 pine a couple of metres long and by the end of the day all the rails are up but guess what - he can't get back to finish it off for a week or so. One of the men unloads all the panels beside our house. Being the nosey type I surreptitiously inspect them to see if they are the correct ones. They are not. A different brand but better, bigger and more expensive than the ones I had agreed on though I didn't realize it at the time. I made the strategic mistake of mentioning this after which they spent half an hour trying to persuade me to pay an extra $800. I refused, thinking they were bluffing but they took them back to the factory and brought the correct ones. Bad move on my part.
3 April - Just over 4 months have passed. Today the panels were installed and I am told the job is finished and I needed to pay the rest of the invoice. I ask, how do I know if it is all working properly to be told that the green light on the front of the inverter proves that it is fine and working. Not feeling particularly agreeable by this stage I respond by saying I wouldn't be paying a cent until the system was properly set up with WIFI access demonstrably working and reporting the energy being generated and that also I would be retaining $500 until the system had been inspected and I had received the Certificate of Electrical Safety, after all they had had $500 of mine for the last four months. This caused my installer to become a little agitated/offended that I might be impugning his competence which was not true - it was just that I didn't know him from a bar of soap! As it was I needn't have worried as all the paperwork came through the next day quite efficiently, I paid my money and that was that. Now I am the happy owner of a brand new PV system. Not generating quite as much electricity as I had expected (or hoped) but working fine none the less.
Postscript:
Now AGL and Citypower have to make changes to the meter and update my billing. The applications are made by TRIONE. I get a text specifying a website and logon to check on the progress of the application. Guess what - It doesn't work. I think there might be a bit more to go with this saga! After making inquiries I am told the text was sent in error! Apparently CitiPower will want $60 for a meter reconfigure! I am positive my original quote was supposed to be all inclusive but it is such a long time ago that I can't remember and it was never written down. Anyway apart from that annoyance all the paperwork,inspections and re-configuring was done quite efficiently and correctly and my next bill from AGL reflected the feedback tariff so now I am quite happy!
The moral of this story is find a Solar company that employs it's own installers instead of farming the installation out to a 3rd party as happened in my case.
28 June 2018
Trione has provided a very good and honest service. All questions were answered and I was taken seriously as a customer. The response time was always prompt.
The installation was done as scheduled without delays and at high quality.
My research for this solar pv system shows that I received a high quality system for a very competitive price.
Overall I can highly recommend Trione from the first conversation to the service after the installation and payment.
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The installation was done as scheduled without delays and at high quality.
My research for this solar pv system shows that I received a high quality system for a very competitive price.
Overall I can highly recommend Trione from the first conversation to the service after the installation and payment.
21 June 2018
Totally impressed with the overall process, system and installation. We were extremely pleased with what we had installed. The installer was excellent and extremely helpful.
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19 June 2018
Value for money and great service.
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30 May 2018
23 May 2018
Honest and reliable. Although I experienced a slight delay with initial install they lived up to their word and delivered a high quality installation that was highly praised by the independent electrical inspector. The system provided was working at its peak efficiency immediately and was covering our total daily electricity needs from day one.
Excellent customer service, thanks Sheral, Shaik and Andrew.
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Excellent customer service, thanks Sheral, Shaik and Andrew.
23 May 2018
Was a very easy transition, easy to deal with and answered all queries we had.
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27 April 2018
You will not find a Better Retailor for Solar Power.
Although it was not one of the SolarQutes suggested Installer,with the Knowledge that I gathered from the Information given by Finn of SolarQuotes I think I found one of the better Installers of Solar Panels.Quoting and Design were Impeccable. The Boys that came to Install the System,were Punctual and I cannot say a bad word against them. They were Magnificent. Finished the Job in a day and because I have just had it Installed I can't really say how good it is. They Cleaned up after they had finished and I really did nothing at all but watched them go about their Business. The Inspecter came over within 2 Days and He reckons that it is a Very Good Job done by the Boys.
Taher of Trione did all the organising of Quote,Govt. Susidies and Electricity Co. Notifications. So far I am very Satisfied. I suppose Time will tell. Thank you Trione and Thank You SolarQuotes.