Adelaide SolarSafe

Adelaide SolarSafe Reviews

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92% 0%
4.8

Based on 79 ratings

About

Adelaide SolarSafe is an Adelaide based solar energy company providing solar energy solutions in the South Australia Capital. The company is a member of the Clean Energy Council and they say that their team of accredited designers and installers can provide easy step by step solutions for customers’ needs. They also say that they will do all the paperwork and coordinate all the processes on a customer’s behalf. Adelaide SolarSafe say that they can also provide ‘Safe Light’ and ‘Safe Power’ systems with their grid connect solar systems, and that these are back up systems in case of grid failure emergency conditions. The company says that it provides a 25 year performance warranty on all solar panels and 5 – 10 years warranties on inverters. Among the companies brands are SMA, Solaredge, Fronius, Sonnen and LG.

Customer testimonials for Adelaide SolarSafe are available, and include the following:

“ The salesperson who came to our home to measure and quote was the business owner, and was very knowledgeable and helpful.”

“ Thank you Andy and the team at Adelaide SolarSafe. After researching and and obtaining three quotes, we found the company and service to be exceptional and of a high professional level.”

“ Wow, what a pleasant change your company has provided us. We really appreciated the honest up front personal service provided by Adelaide SolarSafe. We will continue to recommend your company, and good luck in the future.”

Reviewers report paying: $6,125 - $9,219 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Adelaide SolarSafe Reviews (79)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 52
  • 4 star 26
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Smooth Tidy Installation

Andy attended on time to inspect and quote.
He was thorough and took time to understand our site and requirements.
Explanations of the options were clear, with an ability to dig in deeper where I wanted to.
The installation team arrived on time, were well presented, took time to introduce themselves and worked in an organised manner. The installation was performed to a high standard, respectful of the property (1920's bungalow) and the site was left clean and tidy (i.e. no packaging, no offcuts, no drilling dust etc.)
All documentation was completed and submitted.
I think you would struggle to find anyone who could perform the job better. Worth every penny in my opinion.

Supplier Reply:

Thanks for the 5 star review and your kind words Chris . Thank you for your support :)
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Great advice, efficient service, fair price.

Quote completed quickly, installation arranged in time to receive Tesla rebate, despite it being Christmas. Very efficient service.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks for the 5 star review Martin, It was a pleasure to meet you , we appreciate your support .
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No problem recommending Adelaide Solarsafe

Detailed sales and quotation process, polite, punctual and complete in 1 day rather than 2. System was working when they left, All I had to do was install a smart meter and get system reset. Only issue was flexible export was too low but that was a SAPN problem. A dedicated Adelaide Solarsafe resource was available to sort or assist with any post install issues
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Good product and professionally installed

Andy from Solarsafe was excellent in describing the system and how power is used during the day. Cannot complain how everything went.
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Excellent customer service and installation.

The whole process was easy. I had originally contacted Adelaide Solar safe to get a quote on a replacement inverter as the original had died. I made Andy aware that I was considering a second solar system and a battery but was still thinking about this option.

Andy arrived at our property at the time we had arranged, he reviewed our existing solar installation and went through replacement inverter options and suggested what would be the best. To extend our current system and add a battery Andy reviewed our current usage, the roof space available and where a battery could be fitted. He provided quotes for just a replacement inverter and a quote for an additional system which were detailed and easy to understand. He promptly replied to any questions I had and this made for an easy decision to accept both quotes.

The installation team were excellent and had the replacement inverter and the additional solar system and battery installed within a day. The installation is very neat and everything is well laid out, his installers helped me to connect to the monitoring systems and also took me through the shut down and start up procedures. When they had finished the installation the site was cleaned all rubbish removed.

I would be happy to recommend Adelaide Solar Safe to others considering solar and or batteries.

Supplier Reply:

Thanks so much for your review Matt , It was a pleasure to meet you . I will pass on your kind words to our team .
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The guys that did the install were very polite and respectful

The sales quote was done on the same day as Andy visited to look at our house for the quote.

The installation was great and the people who did it were polite, punctual, respectful and tidy. The install took 1 1/2 days and the guys worked tirelessly to get the roof done the first day as the rain was coming.

Customer service has been fis=rst rate.

Supplier Reply:

Thanks for your kind words Greg . It was a pleasure to meet you and thank you for your support.
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Great Solar Experience

My entire experience with Adelaide SolarSafe exceeded expectations. I had done my research to the point of being overwhelmed.. I was receiving conflicting information from various companies. Andy from Adelaide SolarSafe explained the product and process in an easily understood way (without mansplaining). We were given several options and prices ranges, with an explanation on performance and ability for for adding a battery or more panels in the future. We selected REC panels and SolarEdge inverter. The quotes were received in the promised timeframe.
The installation occurred earlier than promised (which was great), about two weeks after receiving the quote. John and his men arrived early to start the job, advising that it would most likely take the full day to complete. With very minimal fuss and impact to our household, all works were completed by 2pm! We now are able to monitor our power generation and usage, and make decisions about power use to reduce drawing from the grid.
I would highly recommend Andy, John and the staff at Adelaide SolarSafe.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 12-09-2022:

Great System Great Service

Customer service was very friendly and informative. Gave a start time and stuck to it. Value was there from the set up we wanted. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Paula. We are happy to hear you were pleased with the install.

10 months later we asked Paula: "Are you happy with the performance of your system so far?"

Wonks well and we are ahead in savings
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Original Review on 07-09-2022:

Replacing our older system with a more modern system with new technology

Quoting process was very well explained, and the dismantling and removal of all the old system was very well done, with no mess left behind. All the different trades people were punctual, and polite, and when it was all complete, they organized the grid connection. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you for the review Robert. We are glad to hear you were happy with the installation process.

10 months later we asked Robert: "Are you happy with the performance of your system so far?"

The System that we had installed twelve months ago is all working with no problems,
and we are very pleased with all the installation, especially how economical the system is.
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Original Review on 10-08-2022:

No questions off limits

The sales/quotation process was smooth.
Installation was bought forward and completed within the time schedule.
Customer service has been great. No questions have been off limits.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks for your 5 Star Review Geoff , Great to read that your powerbill has been Zero for the last 6-7months :)

10 months later we asked Geoff: "Are you happy with the performance of your system so far?"

The system has performed well. There were issues with monitoring software that took 2 weeks to resolve. Its been 6-7 months since we have paid a bill, but that will change shortly due to winter and some tree shading/cloud cover in the hills.
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Time efficient and friendly/helpful instalation

The sales and quoting process went well and we could have easily gone with any of the 3 quotes with confidence.

The team that did the installation were punctual, friendly, efficient and willing to patiently explain any details when asked.

The grid connection (after 2 days) appears seamless and was organised by the company.
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Excellent from start to finish

Sales were informative & happy to answer all questions over a few week period, without being pushy.
It was not the cheapest, but seemed comparable to other quotes received for similar quality.
Once I signed up, installation proceeded quickly on date advised.
Installers were punctual, very polite & left the area clean & tidy.
All paperwork was completed for us, including grid connection & advice given re the solar app. This was super easy to have up & running & love that we can see what is being generated v output etc.
Would be happy to recommend Adelaide Solarsafe at this early stage!

Supplier Reply:

Hi Nyree. Thank you for your positive review, we appreciate the feedback.
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Excellent company

We decided to go with SolarSafe and a SolarEdge system for a number of reasons; Andy came on a site visit and spent quite a while with us going over our current usage and future usage requirements prior to providing a quote, Provided a system that could extend our self consumption rather than focusing on max panels during the most productive times of the day only to either export most of it for pennies and be export limited, Single vendor solution with a solid reputation and warranties on all components (that can be extended), Monitoring capabilities are an order of magnitude better than that of other vendors and reassuring that the installer is able to be alerted to and act upon issues should something arise, Family owned business with in house installers.

The installers did a great job, were on time, friendly, and unobtrusive which was nice considering we both work from home. They left the place spotless as well.

It wasn't the cheapest solution on up front cost from the quotes we received but wasn't far off and I feel confident that we have made the right decision with SolarSafe.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks David. It's great to hear that you are happy with your system!
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The total package

The sales person was knowledgeable and explained the options clearly
The quotation was quickly sent to me within 24 hours and was exactly as discussed
The installation team was punctual and set about their tasks with precision and courtesy
Grid connection was arranged once the quote was accepted and deposit paid
I can highly recommend Adelaide Solar Safe to anyone considering “going solar”
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Andy was the only installer that came to our house and spoke with us. The remainder wanted to do quotes over the phone

The company representative/owner attended our home, answered questions gave us options, viewed possible installation sites, spoke about the electrical meter change and gave solid advice.
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Excellent overall experience

I was impressed with the quotation process. Andy provided a personal service by meeting me on site. He explained everything in a way that was easy to understand and provided options. His quote came to me when promised and was competitive with other quotes.
Once I had excepted the quote the communication process about what happens next, and when, was great. John was always happy to help me with any questions regarding installation and kept me updated.
Dan and his team of installers arrived on time and completed the work quickly and neatly. They were polite and explained what was happening.
Finally the after sales and installation has been very impressive. John and Andy have both provided good after sales advice and are always happy to help with any questions that arise.
Overall this has been an excellent experience.
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Hassle free, beautiful installation

Andy from Adelaide SolarSafe was very friendly on the phone, and offered to come in-house to review my setup knowing I had an older 1960s home. He reviewed my meter box and raised some concerns (which he later followed up on and advised would not be an issue). Andy even flew a little drone around my roof space to photograph the site prior to installation which allowed him to see and identify that the proposed flat roof would require special clamps in order to secure the solar panels. When on site Andy talked through a lot of variables that could impact the quote (such as size of system, panel direction, inverter types, future plans for EV or battery, etc), he also was the only installer to talk about the requirements of flexible exports imposed by SA Power Networks.
No other installers had visited my house and relied only on satellite view in order to put together their quotes, I really appreciate the extra effort Andy went to.
The installers were early on the installation day, and were very quick to complete the job. They even organised contacting my energy provider in order to get my older power meter upgraded to a smart meter.
I had some issues post installation with the consumption monitoring elements of the inverters online portal, and the installer came back the following day to resolve all the issues.
In all, I couldn't be more happier with the team or the job, and would highly recommend their services.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your kind words Mike . It was a pleasure to meet you and we appreciated your support :)
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Inverter rating: 1/5

Supplier Reply:

Thanks for your review, we appreciate the 5 stars for installation and service. As you're aware, unfortunately the Solaredge inverter failed on day 2. We have already ordered a new replacement inverter from Solaredge, which we will be installing at no cost to you shortly. Feel free to contact us if you have any questions, thanks for your support.
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Supporting local family business

Andy provided a very detailed quote on site, assessed the house with his drone, looked at my electricity consumption and designed a quote within my price range. He explained the solar system which would best suit my needs and was very happy to answer any questions regarding the solar quote. I would recommend Andy and his team at Adelaide SolarSafe for anyone looking at getting a new or replacement solar system for their property.

The installation team were also very efficient, the site was left spotless and they went through the SMA monitoring application. Unfortunately the installers put the NW panels portrait instead of the quoted landscape layout. Despite this mistake, the performance of the system has not been affected by the different layout and is producing the predicted KW's.

Panel rating: 5/5
Inverter rating: 5/5
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Solar Panel installation

Andy came to our home to assess the dimensions of our roof using a drone to take photos so that he could work out how many panels would be required, Andy then explained to us the options available in deciding which panels would be best for us. That afternoon a photo of the roof with panels in situ and a quote were sent by email. No pressure at all quote accepted

Andy's team of young men who did the installation were professional, punctual very polite and there was no litter left behind once finished
A team member organised with my electricity provider to connect us to the grid, all went smoothly.

I would recommend this company to anyone wanting to install Solar panels

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks so much for your kind words Irene , we appreciate your support :)
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Excellent service and quality great value for money and can already see results

Great customer service and friendly installer, very helpful and neat and tidy
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These guys really know their stuff

Fast response to my initial enquiry. Arrived when they said they would. Inspected roof and site. Very knowledgeable and offered several options, patiently explained the pros and cons of each. Once quote accepted they staying in touch with updates on the process and install steps. Installers were very polite, arrived when they said. Work area all cleaned after completion.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 4/5
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Original Review on 02-01-2022:

Fantastic down to earth family business

Andy and his family at Adelaide solarsafe were absolutely fantastic.

He took the time to come out to our house, go through all our options and explain the differences between different systems.

He also gave us tips for optimising our energy use and ideas on how to negotiate with our electricity retailer to get the best feed in tariffs and buy from grid rates. They weren’t the cheapest or most expensive but you definitely get what you pay for with this company!


The boys on install were professional, fast and did a super clean / efficient job. We are really happy with our system and would recommend these guys to anybody who asks.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Mitchell: "Are you happy with the performance of your system so far?"

The system has been great since we bought it and we would recommend Andy and his team any day…

Our only negative is that in the last few months lots of people on our street have installed solar. The power lines / transformer in our area can’t cope with the increased load (poor infrastructure) so the whole system often shuts down for periods on a really sunny day.
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Fantastic Adelaide based solar installer

Adelaide SolarSafe were fantastic from day one and we are really pleased with the final products and the installation.
We would highly recommend them to anyone. Their expertise, knowledge and client service was absolutely first class, and they did all of the paperwork for the grid connection - brilliant!
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Good pre sales pitch, smoothless installation, great communication

Andy did a fantastic job during the site visit. He took pictures of the roof with a drone and took into consideration our requirements. His office was a great help with the battery rebate application and all the other paperwork. Installation was without any problem. So far the system runs great. But it is definitely early days.
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Happy to recommend

Small family run business. I spoke to Andy, who talked through the system that they would use. Whilst not the cheapest system, due to the information provided by Solar Quotes, I was able to see that the system was a good one for the price, which was only slightly higher than another quoter.
Andy informed us of the likely timeframe but was able to install the panels earlier than expected. The team were punctual and tidy and went through everything.
Everything was organised for us and we really didn't have to do anything other than install the app to have a look at what our system is doing.

Great overall service and I am very happy with the system.
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Happy Solar Customer

I was confident in making my decisions as the salesperson clearly provided information and explanations and ensured I understood things. Quote was detailed and informative and provided promptly.
Installation was done competently and installers were polite, respectful, kept me informed and answered my questions.
They were on time, cleaned up on finishing the installation.
The installer has organised the grid connection, will assist me to install the monitoring app and ensure I understand how to interpret the information and, provide future support as required.

Inverter rating: 5/5
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Professional experience

Sales quoting process detailed and professional follow up and installation excellent.. Installation contractors polite quick and tidy. Solar Safe arranged all necessary activity regarding grid connection.
Panel rating: 5/5
Inverter rating: 5/5
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A1

Great service on all accounts from the initial catch up right through to installation and post job. Great attention to detail, definitely know their craft and product. Highly recommended.
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Large domestic installation of BESS

Using the SolarQuotes website, I carefully selected three solar installers to quote on my proposed BESS, all of whom had experience with the brands of inverters and battery that I wanted. I received the three quotes and all of them seemed reasonable. However, I selected Adelaide SolarSafe because the owner of this family business, Andy, had spent quite a bit of time with me on site and offered a number of helpful suggestions and value adds. Andy subsequently gave detailed answers to the various questions from me that followed receipt of his quote. I therefore felt very comfortable in accepting his quote and was glad that I did so. The installation went very well. There were no unpleasant surprises and the quality of the installation and subsequent clean-up was very high by Ash (Andy's son) and his team, who were all polite, tidy and punctual. I certainly have no hesitation in commending Adelaide SolarSafe to others who want to have a solar system installed.
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Great all-round product and service. No hard sale and willing to work with other trades to bring it all together.

Apart from some delays due to having to get roof re-roofed and weather, everything was nice and simple and straight forward. Regular communication and worked with the other tradies as required with no issues.
Inverter rating: 4/5
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Great family team

Andy and the team at Adelaide SolarSafe were very easy to deal with, the communication from before the quote/site visit was excellent. Although they were the highest quote we received, Andy's knowledge and expertise proved far more valuable in designing a highly efficient system.

Having a person come out on site before quoting was a breath of fresh air, and in the end saved us a lot of hassle that other desktop designs we were quoted would have caused.

We were slotted in 1 week after quoting due to a cancellation, which was a pleasant surprise. We had some complications with some miscommunication in the install, but the team owned their mistakes and solved all the problems without too much of a hassle.

Overall it was worth paying a bit more, to have a super productove system up 1 week after receiving a quote.

Panel rating: 5/5
Inverter rating: 5/5
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Right for us

Adelaide SolarSafe were prompt and professional from the start of our process. We changed our preferred solution during our evaluation.
From order to install we had a seamless experience.
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First Class Job in Every Aspect

From the quote to install and price this company offers the very best value for money with quality products and professionalism and a high standard of customer service. Would highly recommend!!
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Original Review on 14-06-2021:

Great Communication and Service

I liked that Solar Safe didn't quote until they came out. The other two just emailed me quotes straight away. Whilst I appreciated their quick service, I'm not someone that always goes for the cheapest quote. I want information and options, which I got from Adelaide Solar Safe.
I was happy with the price for what I chose. I like the structure of the company. Andy the owner has his son Brett in the office, I could email or call any time and get an answer straight away.
Installation was last week, they were on time and did a great job and cleaned up after themselves. I got a call in the afternoon from Brett checking I was happy and di the boys clean up after themselves.
I do have an issue, now reliant on SA Power Networks to fix so my Solar is currently switched off. Brett said he would ring me tomorrow after he has spoken to a contact at Vector.
It is all working and set up, just not safe to turn in due to an old switch that needs removing. I live in a unit and everyone's power has to be turned off so only SA Power Networks can do that apparently.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Kaye: "Are you happy with the performance of your system so far?"

I'm very happy after almost 12 months with my Solar Panels, the Inverter and also the after sales service from Solar Safe.
If I have any questions they are still happy to assist me.
My Inverter has a Phone App which enables me to check the efficiency of my system at any time.
My power bills have dropped substantially especially over Summer!
As of now i had nothing to pay in my last bill and I am in credit!
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Professional Service

Adelaide Solar Safe not only provided me with the best quote, they were not pushy and allowed me time to review everything before choosing them. Once I made my decision they were very quick to get started and the installation was done very quickly. Everyone from Sales, Admin and Install were very friendly, professional and happy to answer any question. I would highly recommend Adelaide Solar Safe to anyone wanting to get solar installed.
Panel rating: 5/5
Inverter rating: 5/5
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Third system

Just had installed our third system for family members by Adelaide SolarSafe. A family and local company who we trust with competitive pricing, installation and being there if required after the sale and installation
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Excellent service throughout

Sales person was very professional and completed a comprehensive inspection of our property compared to other solar companies.
Installation was a breeze! The installers were very polite/tidy and professional.

Would recommend Adelaide Solar Safe to anyone looking to install a solar system.
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High quality service

From start to finish the attention I received was of the highest quality. Andy was very patient and answered all my questions, took plenty of time to explain his design to me throughout the quoting process. I never felt rushed or pressured by Andy to choose his quote. The installation itself was done by Andy's son, Ash. Ash was polite, as were his team on installation day. They tidied up well and the whole process felt extremely efficient. Communication was fantastic throughout. I get the impression the system was at the higher end of the price range, however I am confident I got a good quality system and installation. The service was so good that any extra cost was well accounted for. Would recommend solar safe to anybody.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic

Professional and easy to understand concepts, kept me up to date during installation on what was happening and then talked me through the relevant apps that worked with the system
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Solar

Our neighbours initially had there solar installed by Adelaide SolarSafe and were extremely happy with the service they received, so hence after a few quotes we felt very reassured that we also would be happy with the service and they delivered in every way. So thank you to Adelaide SolarSafe
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Solar Panels Review

I reecieved prompt and informed service where Andy Turner made time in his busy schedule to come out to m y home & go through the many options I could use.

He gave the benefits & costs from a cheap system to a more expensive higher quality system.

Inverter rating: 5/5
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Original Review on 10-09-2020:

It was great to deal with Adelaide Solar Safe. As someone who knew little about solary systems, I found Andy not only extremely well prepared, but also patient

It was great to deal with Adelaide Solar Safe. As someone who knew little about solar systems, I found Andy not only extremely well prepared, but also patient in answering all the questions I asked him even if probably some of them were really silly.
It wasn’t necessarily the cheapest quote I received, but they gave me confidence they were doing the right thing.
The system was installed approximately 5-6 weeks after I signed the contract, and they took care of every step of the process particularly on the administrative side (i.e. helping us switching energy providers, getting the rebates, etc.)
The installing team was superb. It took them 3 days to install everything and get the system up and running, but they didn’t cut any corners, and they didn’t leave any dirt or rubbish behind.
Highly recommended!
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Armando: "Are you happy with the performance of your system so far?"

Absolutely!
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Awesome from start to finish, cannot recommend the team highly enough

All I had to do was let the team in. Everything was done seamlessly and tidily.

Old fashioned service that always is a winner.

Panel rating: 5/5
Inverter rating: 5/5
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I recommend adelaide solar safe

If you are considering solar paneIs for your home, I highly recommend Adelaide solar safe. I found the process to be very easy and stress free. They took care of everything and the installers on site were punctual, courteous and provided an exceptional quality of workmanship. I now look forward to checking the app every day to see how much power my panels are generating. If you need solar panels don't hesitate to call adelaide solar safe.
Inverter rating: 5/5
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Great installation experience

Quoting process was personalised to what is important to me, technical issues explained, friendly follow up. Installed sooner than predicted and the guys were on time, worked hard all day, left everything clean and tidy, showed me how the system worked. Good follow up and checked if I was happy with service. Installer arranged SEG and grid connection with my retailer.
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Premium service

Andy fitted us in when he was booked out as I was leaving within a couple of days. He was honest and upfront. I love that he told me they wouldn't be the cheapest but would use quality materials and installers. This is a mantra that I used when in business myself in a small business. Quality trumps cheap for me everytime.

The installation team was punctual and polite and my wife was very pleased with their behaviour and cleanliness. I inspected the job when I got home and was quite impressed as well.

Adelaide Solarsafe did all the paper work to change us over and we didn't have to do much at all.

We had an issue with the tesla app after the installation of the smart meter but despite it not being part of their scope or install, the installation team, in particular Rikki, came around and contacted the software suppliers and rectified the problem at no cost. i would highly recommend the entire team if you want a quality system and installation combined with premium service. It won't be the cheapest, but you get what you pay for.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you for your kind words and support Chris . Our team really appreciate the feedback.
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Original Review on 14-03-2020:

Nice and Easy

Discussed my needs, gave a quote, organised installation date, installed the system, organised the paperwork and explained how the system was installed and how it works. Didn't have to worry about anything. Nice and Easy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Andrew : "Are you happy with the performance of your system so far?"

System was installed based on the average daily usage from the previous year, so with a solar and battery system I have not had to pay anything to the retailer, it has even produced enough energy (and income) to cover the daily connection fee and other costs. Very happy.
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Good experience from start to finish.

They were punctual and polite.
Spent a lot of time explaining system and giving detailed quote with lots of information.
The installation guys were very good and friendly. They also cleaned up after themselves.
Any questions or issues were answered by the office promptly.
Would recommend them to anyone thinking of getting solar system.
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Honest Local family Business

Solar Safe have provided a solar solution that was tailored to our home.
Andy came out to inspect our home and he went to the trouble of getting on the roof to calculate the angles etc in order to determine our best solution and our expected return.
Brett arranged the install and all went pretty much as planned with good communications all along the way.
We now have a 6.5Kwh System and by using the app, we can see our use and production at any time of the day.
I have calculated that my costs will be returned within about 3 years and am confident that this quality system will last at least 20years.
I know there are much cheaper systems out there and I have considered them. I did a lot of research and it was very clear that a local solution is a MUST.
I can't comment on other local options and can only say that we are very happy with the product and service that we have received from Solar safe and are happy to recommend them.
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