Adelaide SolarSafe Reviews
Based on 24 ratings Aus Ranking
- 5 star 14
- 4 star 10
- 3 star 0
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.67
- System Quality 4.92
- Customer Service 4.88
- Installation 4.83
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Adelaide SolarSafe is an Adelaide based solar energy company providing solar energy solutions in the South Australia Capital. The company is a member of the Clean Energy Council and they say that their team of accredited designers and installers can provide easy step by step solutions for customers’ needs. They also say that they will do all the paperwork and coordinate all the processes on a customer’s behalf. Adelaide SolarSafe say that they can also provide ‘Safe Light’ and ‘Safe Power’ systems with their grid connect solar systems, and that these are back up systems in case of grid failure emergency conditions. The company says that it provides a 25 year performance warranty on all solar panels and 5 – 10 years warranties on inverters. Among the companies brands are SMA, Solaredge, Fronius, Sonnen and LG.
Customer testimonials for Adelaide SolarSafe are available, and include the following:
“ The salesperson who came to our home to measure and quote was the business owner, and was very knowledgeable and helpful.”
“ Thank you Andy and the team at Adelaide SolarSafe. After researching and and obtaining three quotes, we found the company and service to be exceptional and of a high professional level.”
“ Wow, what a pleasant change your company has provided us. We really appreciated the honest up front personal service provided by Adelaide SolarSafe. We will continue to recommend your company, and good luck in the future.”
Adelaide SolarSafe Solar Reviews
Top Quality Installation.
The sales/quoting was very comprehensive, very professional.The install crew were right on time, worked hard all day, were polite and cleaned up everything at completion.
Everything was explained about system and grid connection was organised promptly.
Would highly recommend this company. Show additional information
Adelaide SolarSafe system
A helpful sales person who could answer all my questionsA good price for a quality system
A tidy installation done when promised. Show additional information
Excellent work, extremely nice team of 3 installers (nice to see companies employing apprentices)
quoting process was great, Andy came twice to the house and explained every thing well.Installation went smoothly with phone calls letting us know when they were coming (over a number of days due to weather problems)
customer service was excellent. organised meter exchange from old to new with AGL. we didn't have to do anything. Show additional information
Great service from start to finish
Excellent customer service and detail on quotation, install crew did a fantastic. We recommend highly and great to be supporting Family owned local business. Show additional informationThe solar system we wanted
- They listened to our needs and put together a good quality package. All other quoted offered what they wanted to sell.- Installers were careful and skilled. Talked to us about any issues, so we were involved all step of the way.
- Explained all steps of the process, and arranged everything. Show additional information
Magnificent service and very knowledgeable
The team from Adelaide Solarsafe were great, they took the time to customise our system to our needs and explain the reasons that led to their choices. Very good, highly recommend them Show additional informationQuality product, highly professional installation and excellent customer service! 6.5kw system + Tesla Powerwall 2
We used solar quotes to choose our installer as we felt their were so many companies out there and so many horror stories about dodgy work. The three recommended companies all had very good reviews but Adelaide Solarsafe stood out because they were a local company and the solution they provided was very customised to our house and requirements. The products they recommended were all top quality with excellent warranty periods. This was very reassuring considering some of the horror stories I have read about on the internet. The customer service from Brett was excellent as they helped us through government and energy company requirements to qualify for the government subsidy and VPP.When it came to installation, three highly capable electricians came over for 2 days and did an excellent job of installation. The finished product looks very professional. They also gave me some general advice about some safety aspects of my existing switchboard.
We now can monitor everything by the app and its great to see we aren't using the Grid anymore. Show additional information
Nice and Easy
Discussed my needs, gave a quote, organised installation date, installed the system, organised the paperwork and explained how the system was installed and how it works. Didn't have to worry about anything. Nice and Easy. Show additional informationgreat Service
Great service from Andy when getting the quote, answered any questions I had and wasn’t pushy trying to get a sale.Install team where great and very polite
Arrived on time both days and left the place clean and tidy Show additional information
Great service, on time, efficient!
Clarity of info and practical onsite quote.Installation was professional with care for detail.
After sales grid connection spot on. Show additional information
Thoroughly professional
The others only did a simple, basic design. This one had voltage optimizes on each panel to deliver superior performance. Pre-installation inspection involved two hours on the roof assessing shading from buildings and trees (even the tall ones two blocks away) and visual impact on neighbors. We agreed on "Plan C" after taking all thinks into account and at the original quoted price. Then the quality of the system. Of course that was higher, but genuine warranties were twice as long. Payback is longer, but the years of likely extra service without trouble - and the accumulated savings - made this one the standout option. Quality is always the best value in the long run.Installation went seamlessly and it all works as expected. Show additional information
Great service team and excellent system
Andy was very helpful and knowledgeable, I felt comfortable dealing with an owner of the business and they delivered on all commitments. Would recommend to anyone considering a good quality system Show additional informationQuality Installation
Andy from Adelaide Solar Safe came around to explain the operation and components of the system. My installation was on north and west facing roof areas to allow for a more sustained production of power through the day without a sharp unusable peak at midday. I can cook my dinner on getting home at 6pm still using power from the western panels.The system cost more than a budget system but the power generation should be more uniform. I also went for a battery ready system the Solar Stor so when the battery technology has become more mainstream it will be an easy upgrade.
The fitters, Brett did a great job on a very warm day (mid 30's) and the inverter is protected from the elements being fitted in the garage. Show additional information
Seemless
Quoting process was good, one didn’t get in touch until I had already made my decision so was only quoted by 2. Installation was great (only this week) and the lads answered all my questions. Customer service from Adelaide solar safe was great, Andy was why we chose to go with them, had done a lot of research myself but was still a bit nervous about it and he was great. We paid more than we wanted to but were happy to because we felt we could trust him and that he wasn’t trying to sell us anything we didn’t need. Show additional informationBest Knowledge & workmanship
Best service and advise on the wright system for me.I found Andy to have a great knowledge on solar products,very switched on bloke
it took me 3 months, 4 different solar installers to understand about different panels / how solar works
it was a huge investment and found Adelaide solar-safe were the wright ones, that they will be around for a long time if i need them
like to thank Ricky and his team for a great job installing everything & staying back late to show me the system ,very neat & clean work
will recommend to everyone ,as you wont find better knowledge & workmanship Show additional information
He got back to us when he said he would.
He was competitive with other quotes that we gave him.
He was available and always answered his phone when we rang him.
The installer Rikky was also exceptional.
He stayed back late to finish the job, and he showed us how to use the app.
I would highly recommend Adelaide Solar safe to anyone. Show additional information
The owner - Andy, was a fella that was passionate about the technology, new what he could do for us and provided alternative solutions. He was very confident with the product, communication was excellent and the installer was a pro. They pitched the price just right and they cleaned up after themselves - can't go wrong. Show additional information
Very pleased with the professionalism of the company thus far. Show additional information