JWS Electrical Services

JWS Electrical Services Reviews

About

JWS Electrical Services is a specialized solar company who is based in East Keilor but services all of Victoria.

We are a family owned business and have over a decade of experience in the Solar industry. All of our staff are in house, meaning we all have an invested interest in your solar needs. The professional selling you the solar, is also the one installing it, so you are receiving expert advice throughout your experience with us. There are no scripted sales people here, just a friendly team of passionate staff who all aim to do the one thing – reduce your electricity bills. JWS take the time to analyse every home we are presented with and work with you closely to detail the system that is the most suitable based on your needs and energy consumption. We service both Residential & Commerical clients, helping to save them hundreds and in some cases thousands of dollars a year.

Reviewers report paying: $650 - $7,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

JWS Electrical Services Reviews (55)

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Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 51
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Beautiful Installation!!

Right on time, family owned business and lovely people to deal with!! Beautiful installation!! Would definitely recommend them!!
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Great service

The boys did an excellent job with the installation and were very friendly and courteous during the whole process. They worked right through and even rain couldn’t stop them. They even found broken roof tiles that wasn’t in their work area and replaced it for me. I would 100% recommend them to anyone. Josh and team are fantastic to work with. The office team are very professional as well and are constantly in touch with the whole process from start to finish. God bless.
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Expert service

Customer service helping me chose the right system was a great experience. The staff were friendly and super helpful. Installation was quick (they even came 15mins early!), professional and did a great job walking me through the after-service details. Fantastic crew, would definitely recommend
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Fantastic Service from start to finish!

Very happy with how everything! Sarah & Sally-Anne were excellent and really took their time to explain everything before installation and with any queries that i had.
Josh, Will, Michael, and Jamie were punctual and very friendly as well. Team did an excellent job, and workmanship was top notch!
Would definitely recommend them to anyone!
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Great company

Sales and quotation process very smooth. Sarah and Sally-Anne have been responsive and efficient. Explanation thorough and has extensive knowledge of their products.

The installation team was punctual, diligent and conscientious. Great bunch of blokes!

All in all, great experience and pleasure to deal with.
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Great quality installation!!!

Hello Everyone.

JWS electrical services have been amazing from the first point of contact till the installation of the system, the team at JWS have been providing excellent customer service and support to me. They took care of everything to get solar up and running at my house. They provided support for Paperwork, solar rebate application, system installation, follow up with energy provider after installation, and the list goes on. Above all quality of work, tidyness and final finish of the system after installation have been outstanding. No cables visible on the walls, which is the best part I guess.

I will highly recommend them to my friends, family, and also encourage others who are reading this review to utilise the service from JWS electrical services as they are great in what they do.

Thanks a lot to the team at JWS ELECTRICAL SERVICES.
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Quality

JWS made everything easy. From the ladies in the office to the tradies who installed. Customer service was excellent. Everyone was polite, well mannered and extremely helpful. Would definitely recommend to others and have already done so.
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Number 1 Installer

JWS lead by Josh, has been exceptional from start to finish. You can trust on this family owned business for a Great Solar Installation experience. I would highly recommend this company to all my neighbours, friends & family as they take pride in what they do & are best in the solar market @ a reasonable price. They have Great work ethics & attend to all your queries in an efficient manner including call backs. Cheers JWS.
Panel rating: 5/5
Inverter rating: 5/5
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A true end to end service delivery

A true end to end service delivery, everything was explained clearly at the quoting stage and questions answered promptly and clearly. I had put off getting solar thinking I'd had to deal with a pushy sales pitch and horror install experiences you hear about. My experience with JWS Electrical couldn't of been further from my expectations. Everything from the back office customer service to the installation and connection was seamless and very well communicated. Would recommend and in fact have recommended JWS to potential new customers.
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Absolutely Fantastic...

The whole process with JWS has been fantastic. A huge Thank you to Sarah,
Sally Anne, Josh and the boys.

Absolutely wrapped with the final product.
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Excellent services and installation

First of all thank you so much JWS and his team for the excellent service and installation .They were very helpful and friendly with everything.Josh and his team came and completed the job under 8 hrs which is very impressive ,the solar panels and inverter was installed neat and tidy. Also they replaced the couple of my broken roof tiles and gave us a heads up about other broken tiles on the roof which I take him as a very kind and generous person thanks to Josh again and personally very happy with his great service and installation so whoever out there thinking of solar panels installation I highly recommend JWS electrical services.
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Exceptional!

From start to end Sarah explained everything thoroughly!

Family owned business, family orientated, down to earth people!

Installation went smoothly keeping me updated with everything.

Even coming back after 6 months to help me set up my app and wifi to save extra cash without charge !

Furthermore, my roof looks mighty fine !

Definitely recommend !

Inverter rating: 5/5
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Solar install

We are very pleased with the quality of service,installation and clean up of our solar system.Josh and his crew were very professional with our installation and were quick off the mark once it was approved by Solar Vic.We would recommend them highly. Norm and Clare
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A+++++

I highly reccomend JWS electrical services for all your solar needs. Excellent communication from start to finish made installing solar panels in our home easy and stress free. A brilliant company to deal with.
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JWS excellent customer service & installation

Thank you JWS for the fantastic customer service and installation of my solar. JWS were very professional and explained everything along the way. It was great to know I was supporting a family business. I would defiantly recommend to anyone looking to have solar installed.
Inverter rating: 5/5
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Excellent Customer Service

I cannot thank Josh and the team enough, they took care of the whole process and explained clearly what was happening at each point, and kept me updated. They were honest when they came to measure the property on what size panels and how many would actually fit on my roof, and gave me options with different size panels to maximise my solar generation. Josh also informed me of a generator that allowed us to have solar panels installed in three different directions, which ensured I was generating more solar throughout the whole day. No other company gave me this option and would have only installed solar panels in two directions. If I had not contacted Josh I would never have know this was an option. The quote was quite competitive too and all the savings I will receive due to Josh's design of my solar system is worth every cent. The day of the install was a breeze from my end, the team came and completed the job in a day, the solar panels and inverter was installed neat and tidy. They also organised the grid connection after the install.
Panel rating: 5/5
Inverter rating: 5/5
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Thank you JWS

Just had my 10kw system installed yesterday. Josh and the team made an amazing job, neat and clean. They finished all in less than 8 hours. From customer service to the installers, everyone was super polite and helpful. Once I got the rebate from vicsolar, they completed the job in 10 days while other installers would give me a 3 month time frame. The price they gave me was one of the best in the market as well. Thanks for everything. Highly recommended.
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Great team, great service

I had an amazing experience with JWS.
Cannot fault this team. Office staff are very polite and patient and the guys that did the installation are very punctual and efficient. Great team, great service.
Highly recommend. A+++
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Great Service at Competitive Price

JWS Electrical services provided a competitive quote and answered all my questions. I've changed my mind multiple times to have different systems and they have supported all my requests with multiple quotes. They also provided honest advice about the Inverters based on their experience. It's a family business and they don't engage sub-contractors to perform the installation.

Owner Josh was involved in the Solar installation and arrived on time. I have experienced great customer service from Sarah, Will, Bernadette and Josh. It's a pleasure to have business with JWS and I would highly recommend them for residential Solar installations.

Panel rating: 5/5
Inverter rating: 5/5
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A+

Great communication with the sales department to organise the installation process. They were very helpful in the information given for the quote, the different rebates available and applying for govt rebates.
Turned up on time, friendly team and kept me in the loop throughout the day.
Highly recommend.
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Reputable Solar installer & happy with the outcome

The quoting process was quick and fairly easy, no site visit, however our layout was quite simple with plenty of north facing roof and no shading. They did modify the layout at our request with no issues to incorporate some west facing panels to make better use of self consumption.
The install went well on the day with Josh on site to coordinate it all.
The inspection afterwards did take a few weeks after the install and communication around this could have been a bit better. However it was all just after the COVID restrictions lifted in Melbourne, so had to give them some slack.
Overall very happy with the system and it has been performing well with no issues.

Panel rating: 5/5
Inverter rating: 5/5
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JWS Electrical Services

Very friendly and very professional, walked us through the type of system that would meet our needs with no hard sell and had it done in no time.
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Professional and stress free

JWS made the process of having solar panels installed easy and stress free. From obtaining quotes to the completion of installation, they were informative and made the decision easy. Their customer service was extremely pleasant and the installers were friendly and professional. Their pricing was competitive and they provided me with multiple options to suit my needs and budget. The workmanship is of quality standard and I’m pleased to say I’m happy with choosing JWS to install my solar panels system.
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Brilliant installation and service

JWS Electrical Services provided a very simple and easy to follow process, the quote and explanation of what entails was very thorough and they went above and beyond to make sure that the customer service and knowledge for ourselves was there.
The installation was quick and easy, they even provided free of charge roof tiles that were damaged. They were very polite and were more than welcome to help out with questions. The customer service was exceptional and we are very happy to refer anyone else.
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Cannot fault this company!

I recently engaged JWS to install my panels and found them to be excellent to deal with at all stages. I would have no hesitation in recommending them to anyone.
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Exceptional service from this company. Professional, friendly and very clean from start to finish.
Will definitely highly recommend this company to anyone looking to install solar panels.

Panel rating: 5/5
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JWS - Professional and Expert installers

My whole journey from getting the quote to the installation was very smooth. Sarah was very nice and constantly in conact with me during thr pre installation process. I had to get few quotes as we made changes in panel and inverter and she was very cooperative throughout. Josh came and did the installation and was very profession.

A very positive experience overall.
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Great customer service and professional installation

JWS made our solar install a breeze from start to finish. The customer service was excellent and very helpful from the start. The team there are very knowledgeable and helped us choose the correct system to suit our household.
The guys turned up to do the install on time, and were very polite and friendly. The workmanship was excellent and they cleaned up afterwards. Josh even took the time to help me download the app and connect it up, so I can monitor the system remotely.
JWS are a great company all round and I would highly recommend them.

Inverter rating: 5/5
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Highly recommend

Great professional service and product knowledge. Quick and affordable installation
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Great service and workmanship

Very professional team
Extremely happy with total installation and service provide
Highly recommended

Panel rating: 5/5
Inverter rating: 5/5
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excellent quality company

a confident solar company with exceptional knowledge and professionalism to back them up.
the customer service that i received was of high value, with polite, accurate and experienced persons in the office advising on the correct system for my home.
with the installation of the system i saw 4 workman from early morning installing my system, who didn't stop work till the job was done.
i am very happy with sales, the system and grid connection after the install and happy to recommend JWS to all
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Great job!

Sales and quoting process was simple and straight-forward. Very quick and helpful with information. Installation was easy. Over and done with in a couple of hours. Very clean and tidy afterwards when they left. On time. Organised for inspection who came around within 4 days to complete. Great job all round.
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Excellent service and prompt communication

Excellent communication, were happy to discuss available options and didn't push any one product, turned up and on time. Quick responses from any calls or emails sent. Installed the product without hassle and cleaned up after themselves. I really do recommend as they were fantastic
Inverter rating: 5/5
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Great Service from start to finish!

I had my 6.6Kw solar PV system installed today by Josh & his team. I am really pleased with the whole experience.
Right from the first call with the sales person Sarah till the final installation, JWS were very professional & guided me every step of the way. They were always available to answer my queries, provided a competitive quote, completed a site survey & kept me updated when the installation got delayed due to COVID restrictions. They even refunded my deposit when the installation was postponed. Once completed, Josh patiently setup the Fronius Web App, so I can monitor the system remotely. I cant wait to start using the system once the verifier gives the final tick! Thanks heaps JWS!
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Fantastic installer. Highly recommended A+++

I had three quotations for my solar installation and the quote from JWS is the most value for money. They guided me through from the beginning until the end and that’s the reason I went with the quote from JWS. Installation was done professionally, really quick within a day and not a single problem at all. The customer service is really excellent and they even reviewed my electricity bill one month after the installation. I highly recommend JWS for solar installation. A+++
Panel rating: 5/5
Inverter rating: 5/5
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JWS provided amazing service

Sarah helped us in understanding the process and answered all the queries very patiently.
Josh did the installation on appointed day and was quick and thorough with the procedure.
The inspector to check the solar installation said that its beautifully done.
They even went above and beyond to make sure we could export electricity even though that the power providers denied the request before.
I would suggest to anyone thinking about getting solar system installed, please give them a call to compare and you will get the best service for sure.

Inverter rating: 5/5
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Fantastic organisation to go solar

Got quotes from various solar organisations out there but then reached out to JWS based on a friend's recommendation and I couldn't be happier.

Every interaction from quote to installation was perfect, informative and to the best of my interest. Sarah was quite helpful in guiding through the options and providing a quote which was extremely cost effective. Josh and his installation team were extremely accommodating and knowledgeable to guide me through to the best possible outcome. After sales service to compare the new bills and help us understand the cost benefits was one of the finest example of great customer satisfaction.

All in all, couldn't be happier to not only save money but also go green with a great organisation. Josh and his team are green champions, get in touch with them and you wouldn't be disappointed.
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Very happy! Great company to deal with

Very happy with both the customer support and the final product. Felt well taken care of every step of the way, and got a great value system that performs very well. Would reccomend.
Panel rating: 5/5
Inverter rating: 5/5
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Professional and knowledgeable.

As a business we are always looking at cutting cost, so we had our Solar Installed by JWS, who worked out the best solution for us within our budget. Josh and him team installed it all with no interruption to us or our customers. Once it was up and running, we had follow up calls from Sahara at the office to ensure we where happy and getting the most out of our investment. Do not hesitate in calling them for your Solar.
Thanks again, Smart Storage World.
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Excellent customer service and clean installation

Josh and his crew of friendly professionals did a fabulous job. On installation day, everything went like clockwork. At the beginning, they advised me of a few broken tiles and replaced them with the new ones I bought. Post install, everything looked clean and well done. Earlier, Sarah from JWS helped me in choosing the right panels and inverter giving pros/cons of different brands. She patiently heard my questions and answered them right away or came back quickly with the answers. Whether it was over phone or e-mail, the response was always prompt and thorough. I have to specifically mention Sarah as my interactions with her made me decide that JWS was credible & trustworthy installer and made me choose them. I will definitely recommend JWS to anyone considering solar. Thanks guys!
Panel rating: 5/5
Inverter rating: 5/5
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Top quality installer

The installers were top quality from their sales service, communication though and during the whole process I would have no hesitation in recommending them
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6.6KW SYSTEM FRONIUS WITH QCELL Duo G5+

I highly recommend the team at JWS electrical services. I got a 6.6kw Solar system and I have been very satisfied with their customer service and installation. The installation of my system was clean, tidy and compliant with solar regulations. The team in JWS was extremely helpful with any questions I had during the process. Very knowledgeable and followed up with emails promptly.
Panel rating: 5/5
Inverter rating: 5/5
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Friendly Staff

Nice dealing with JWS. Friendly staff. Just been 10 days since I got my solar panels so a little early to comment on the after sales support but so far so good.
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Great customer service, Tidy installation

Sales/quoting process was smooth and clear Sarah was really helpful and respectful about my needs.
The installation was perfect they install the inverter inside the garage without me having to say it, also really tidy and fast like no one was there when they left.
On a customer service aspect I couldn't be more happy, they helped with all the necessary details of the process and they said that they would keep contact to make sure that the system is working as it suppose to work.
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Great customer service and installation.

Had an excellent sales person named Sarah, who made my process go smooth. Installation was very neat and tidy too. I would highly recommend anyone to go with them.
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They looked after me

Sarah, Jason and the team are extremely professional. I had many questions which Sarah and Jason all answered with great detail, which didn't make things so daunting. Even though I didn't care about how the solar panels looked on my roof "as long as I didn't see them" Jason and team took great care to give me a great installation. Their prices were very competitive and didn't try to sell me thing I didn't need. Sarah made sure that she built in lead times for the inspector to come out to give the green light so we weren't waiting ages to save money from our install. Overall I would highly recommend JWS Electrical Services to anyone, i'm already telling all my friends and family about them. Thanks for all your help JWS Electrical Services
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JWS - AAA + Installer

JWS are professionals.
Very polite and experts on what they do.
Sarah is very helpful with qoutes and all questions. Quick response too.
I was particularly happy there are NO contract installers. Josh and team installs the panels and inverter themselves. Very punctual, very tidy and very polite. Customer service is amazing. Sarah organises everthing from grid connections to solar inspections.
Please do not give it a second thought and go with JWS. You will be very very happy.

Inverter rating: 5/5
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Easy from Start to Finish

I recommend JWS Electrical Services to install your solar panels. I found the sales and quoting process very easy. Sarah in the office answered all my questions and was available any time that I need her. I like that fact that Josh, the owner, installed my solar panels at my home. Josh and his team were very professional. I was glad that I supported a local business.
Inverter rating: 4/5
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Highly recommended!

I highly recommend JWS electrical services to anyone who is looking to install a solar system. They were very prompt getting us a quote. From the start they were on hand to answer any questions we had, and weren't putting any pressure on us to make a decision either way. Probably some of the best customer service I have encountered. We are extremely happy how the install ended up, its obvious that they take alot of pride in their work. Definitely would use these guys in the future.
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Outstanding installer

Had a great installation. The whole process was easy and and hassle free thanks to the team. Very informative, patient and professional at every step of the way including the rebate. Would definitely recommend to anyone interested in solar.
Inverter rating: 5/5
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