Generate Energy Reviews
About
Your Local Solar & Storage Specialists
Generate Energy Pty Ltd is a South Australian based Private Australian Company established in 2013.
Since its foundation, Generate Energy has grown to one of the leading providers of solar and storage solutions in South Australia and has installed thousands of systems across the state.
Mission
Every day we provide exceptional service and quality solutions that empower our clients with sustainable and renewable energy independence
Vision
We will become South Australia's leading provider of quality solar and storage solutions. Our reputation will attract employees and clients eager to be part of the value propositions provided by our industry leading and highly skilled team.
Values
Leadership, Integrity, Excellence, Teamwork, Innovation, Respect.
Our Promise
We individually assess our customers’ needs and provide tailored solutions using our selective range of premium quality products.
We have spent extensive time researching and testing the products we provide, choosing only to install the latest technology products with proven reliability and performance, sourced from reputable manufactures with Australian based offices.
With our strict product selection process we guarantee our systems will provide peace of mind for our clients and will also achieve the highest level of power efficiency, system reliability and safety.
All work is carried out by our in-house highly trained and experienced staff. This ensures a high level of consistency and professionalism, guaranteeing all our staff are appropriately trained and are kept up to date with the latest technology.
We always endeavour to achieve the ideal solution for our customers, not only for today but also for the future.
Customer Satisfaction
At Generate Energy we believe that happy customers are one of our strongest assets. We focus on providing excellence in customer service during every stage of the solar installation process. From the initial consultation, system design and quotation right through to system commissioning and handover. But we don’t stop there, we continue to provide advice and support, along with ongoing system monitoring and maintenance services for our clients.
Over the years Generate Energy has earned a reputation for providing exceptional customer service as well as top quality system installations which is reflected by our high rating online reviews. Many of our new customers are word of mouth referrals from previous happy customers which we believe is a solid foundation for future growth.
Reviewers report paying: $7,000 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Generate Energy Reviews (125)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 55
- 4 star 67
- 3 star 3
- 2 star 0
- 1 star 0
View Timeline
22 March 2021
09 February 2021
Outstanding Customer Service and Delivered a Quality System
Customer service was some of the best I’ve come across. John and the Admin team were fantastic in answering questions, and Jarrod actually listened to my requirements when designing the system. The company happily provided numerous quotes as I evolved my thinking, allowing me to settle on a system that was both appropriate for my house and met my requirements. At no stage was a ‘cookie cutter, bulk buy’ solution forced on me. I was only after quality components and Generate didn’t disappoint.The installation went very smooth, the team arrived on time, were polite and treated our house with respect. They put significant thought into the location of the components, ensuring the aesthetics were a good as they could possibly be. The install is very neat, with no visible cabling (due to a pre-wire during construction) and all data hardwired.
Overall very happy with the company, and the system is far exceeding my expectations. I’ve recommended to several others at work, who have subsequently (independently) selected Generate and similarly been exceptionally happy with their work and the systems they have delivered.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 January 2021
Fantastic installer, Genuine price and installation
100% satisfied customer. Very professional and honest team . Definitely recommend them if you need quality solar with reasonable prices. I chose top quality solar for my house and generate energy was spot on.Panel rating: 5/5
Inverter rating: 5/5
28 November 2020
Original Review on 28-03-2020:
Great service at competetive price
The quotes from the companies you recommended were honest and competitive , but in the end I went with GenR8 Energy because I got an extra sweetener for my son who had used them for his Solar system.8 months later we asked Rodney: "Are you happy with the performance of your system so far?"
The system was installed at my rental property. I have had no complaints from the tenant, so must be OK.09 October 2020
Honestly good people to deal with what they said you got
Honestly good people to deal with what they said you get you gotInstalled on time
Panel rating: 5/5
Inverter rating: 5/5
02 October 2020
Excellent product, price, installation as always
Quote was complete in detail and very acceptable for 3 phase install including a backup circuit and a Tesla Destination Charger. This is in addition to a solar install done 5 years earlier.Crew of two arrived on time and worked right through the day, taking off shoes when indoors, and the final results are first rate.
Powerwall, backup circuitry and charger working well with existing Fronius solar installation. Crew fussed about after the final testing, sweeping and picking up every tiny off-cut.
Highly recommended by myself and by 3 friends who have used Generate Energy for their solar installations.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 August 2020
Beautiful install
John was great during the quoting process. The installers were polite and tidy. Overall customer service was fantastic. The installers also did help organise the grid connection after the install.Panel rating: 5/5
Inverter rating: 5/5
26 August 2020
Big thanks to the Generate Energy for the LG and Fronius solar installation.
Daniel and his team have timely and nicely installed the solar system with the proper explanation and cleared all doubts. LG 360W NeON 2 panels and Fronius inverter work well during the whole day.Panel rating: 5/5
Inverter rating: 5/5
31 July 2020
Very happy overall.
Quoting and site visit by John was great - friendly, not pushy or trying to push a sale. They offered us a custom solution to suit our unusual roof size limits and orientation.Installers were friendly, work looks good, especially on a very rainy day. Although they did smoke on-site which was unpleasant.
One of the panels was cracked from the warehouse/transport, but they showed me, installed and turned on the rest and arranged for the replacement to be done at a later date. No invoice was sent until after all the panels were installed and operating. Very well handled.
Follow-up has been good. Very happy overall.
Panel rating: 5/5
Inverter rating: 5/5
23 July 2020
Original Review on 21-11-2019:
Super efficient installers
The quoting was quick factual and honest backed with good answers to my queries. The install was on time super efficient and finished in 4 hour's on 2 story house. The following paperwork by the office staff was also completed quickly with their polite help. Any assistance with the Web site was also no problem from them. Overall my experience with generate Energy was very good.8 months later we asked Peter : "Are you happy with the performance of your system so far?"
Yes it has performed as expected 5.2kw .Ave output between 3.5. To 4.7 . We are about 400 meters from ocean so panels are never spotless08 June 2020
Quality installer.
I was impressed with Generate Energy. They took the time to work through a reasonably complicated quote for me ( I wanted battery backup + generator fail over) producing design diagrams and supplying system specs.The installation team was thorough and took the time to neatly square the panels and do tidy wiring.
Inverter rating: 5/5
Battery rating: 4/5
05 April 2020
Great customer service and we can highly recommended.
A very professional and honest quotation, with all of the information and considerations being put on the table for us to consider and make a well informed decision suiting our personal circumstances. No hidden agendas pushing any specific brand or to make the sale.The installation was just as professional and we were well informed along the way. Brilliant customer service. We only had to make personal choices on the product, while the rest of the process was handled by Generate Energy. Effortless!! Thank you guys for a great customer experience.Panel rating: 5/5
Inverter rating: 4/5
17 January 2020
beautiful installation
The sales and quoting process went very well, the installation is also polite and punctual. John's customer service is fantastic, he came to my home twice to clarify my confusion, he is very patient and professional in answering all types of questions from me.Panel rating: 5/5
Inverter rating: 5/5
12 December 2019
Great communication, planning and installation
Recently had a 10.35kW system installed and very happy with the whole process. Excellent communication from the commencement of the process through to the commissioning. All the guys doing the installation kept me informed on on what was happening and discussed any details as the installation proceeded. System was at a very competitive price. They coordinated the SA Power networks and Origin smart meter install so that the grid connectionall went smoothly. Happy to recommend to others.Panel rating: 5/5
Inverter rating: 5/5
12 December 2019
Hassle free process
Excellent service, staff extremely helpful. Fronius inverter installed in garage at my request - fan runs continuously and is noisy, should have been recommended different brand inverter11 December 2019
Original Review on 10-04-2019:
Thanks for your assistance- it helped very much in selection8 months later we asked Craig: "Are you happy with the performance of your system so far?"
Achieved expectations - no issues06 December 2019
6.6Kw Micro inverter integrated with existing 3.5kw
Installed 6.6Kw 350w neon 2 panels with emphase micros, integrated with existing 3.5kw system via envoy and balanced across 3 phases with import/export CTs for both systems.04 December 2019
Original Review on 21-03-2019:
The delay in installation is because we are all waiting for SA Power, as SA Power has insisted that my old dial meter be relocated from inside the home to outside at the same time that my retailer swops a smart meter.Also, the quotes from installers to upgrade the meter box inside to become a sub-meter box, move the meter location to an outside box, and add an isolator was mystifying. Comparing apples to apples, quotes were $450 complete to $600 to $2500 to $4000. The solar installation quote I finally accepted included this work at $600.
9 months later we asked Doreen: "Are you happy with the performance of your system so far?"
A definite YES.Additional comments on:
Installation: My pest inspector went into the roof cavity and called down: Who did your solar for you?
Alarmed, I asked why? And he said the wiring is very, very neat. Impressively neat and well done, he said.
Many thanks to Generate Energy for an impressive job in an area where corners could be cut without the homeowner ever knowing otherwise.
Customer service: I had a few issues with getting the Fronius Smart Meter set up and operating properly, and the customer after sales support was fast and empathetic.
04 December 2019
Quality system offered. Exceptional customer service
The system hasn’t been installed yet as it’s part of a new build, so I’ll update once that occurs.Customer service to this point has been nothing short of exceptional. I did a lot of research prior to settling on a system design, so knew roughly what I wanted (size, brands etc). John offered advice and guidance where needed, but unlike many other companies actually listened to my requirements. Refinement of quotes and quoting alternative options was no trouble and the turnaround was very good. The system offered is high quality and at a very competitive price.
Can’t wait for it to be installed.
Panel rating: 5/5
Inverter rating: 5/5
13 November 2019
Fantastic to deal with. Perfect installation. Happy to work with me to deliver the system that I wanted.
The team at Generate Energy were excellent to deal with. I had done my homework via the information at SolarQuotes and had already decided what I wanted before getting my quotes. Generate Energy were very open to listening to me and delivering the system that I wanted, rather than pushing a certain type/brand of inverter or panel. We tried several alternative panel size options (including 72 cell panels) for my roof before settling on the final system design. They were polite, punctual and very clever installers. They managed to fit the Enphase hardware into my existing meter box and so the installation is very discreet. It not only operates exactly as expected, it is a thing of beauty (to me anyway). I was very fortunate to have a home with 3-phase supply and was able to push beyond the 5kW inverter limit.Panel rating: 5/5
Inverter rating: 5/5
10 October 2019
Original Review on 05-03-2019:
7 months later we asked Andrew: "Are you happy with the performance of your system so far?"
A little disappointed , will reasess as spring and summer come, overall the reduction in cost has only providied 50% benefit from expectations19 September 2019
Quality service and products
After a magnitude of quotes, Generate Energy's overall service and approach won out in the end. Instead of accepting quotes over the phone and a nearmaps picture with proposed panel layout, Generate were quite happy to attend, twice in fact, to firm up any last minute queries . After working with us waiting on a new roof to be installed installation came as promised. Top group of guys who discussed all aspects of the install and completed without fuss to our needs (asthetics). Athough a small misshap occurred with a foot stepping in the wrong place in the roof space, I was left with 100% assurance of the damage being rectified. Great company, great products and great service!Panel rating: 5/5
Inverter rating: 5/5
16 July 2019
Great installation by Generate Energy
John from GE was very helpful in providing a detailed and accurate quote for my home. GE waited patiently while I had the switch box upgraded to the current standard and a new smart meter installed, which took months - nothing to do with them.When the day arrived we had a review/discussion at the start of the day about the installation and apart from an occasional question on where i would prefer certain parts of the install to go, they worked all day installing the LG/Enphase solar system. At about 4 pm the switch was turned on and all worked well, and has worked well since then.
Many thanks GE.
19 June 2019
Original Review on 19-10-2018:
The system has not been installed yet. Daniel has been very helpful in discussions as to the best system to install. He has also visited the site to confirm sire location and measurements.The rating for the quality of the system has been partly determined by the information you have provided, and also by first hand experience of a family member's system.
Congratulations to you Finn for the valuable information you provide to guide us through the solar maze.
Thank you.
8 months later we asked Bob: "Are you happy with the performance of your system so far?"
The system performed well through summer. As expected, performance diminished through Autumn into winter, but, as the shortest day of the year is upon us, things should start to improve.
03 June 2019
Efficient, informative and friendly Installation
From quoting to installation and after sales service the process was very satisfying . Installers attended as planned and Team worked efficiently and coordinated with time to explain set up.16 May 2019
Did exactly what they promised
Installed 14 x LG 365W panels and LG RESU10h battery with Solar Edge hybrid inverter.Everything went to plan except a minor issue with Wi-Fi communications to the inverter, which is not essential for operation it's just for monitoring, which was sorted out a few days after installation. Everything else, so the solar panels, battery and inverter, was fully operational on the day of installation.
All paperwork was arranged efficiently including the SA government battery rebate and electricity meter changeover.
A neat installation job noting that limited space is available on the roof and also where the inverter and battery are located. So everything needed to be tightly fitted in which they did without problems. I would have chosen the 335 W panels and used more of them if not for the space issue - the 365 W are considerably more expensive but there was simply no option to install additional panels due to space so I went for the biggest ones.
No complaints at all.
24 April 2019
19 April 2019
Original Review on 06-09-2018:
Many thanks to jarrod Dan and tu for install and attention. Delayed due to rain. But installed at next opportunity.30 LG panels and fronius 10 kW 3 phase inverter already saving money and energy use from grid.
Now just waiting for agl to install smart meter
To get full benefit of system. Wish me luck.
Watching production going in to grid unmetered.
8 months later we asked John: "Are you happy with the performance of your system so far?"
Yes. But cloud is the enemy now. Running 5kwh 3 phase aircon. Bill about sixth of pre-solar cost.If you can afford it up front , do it. Over the longer term you can't afford not to.
15 April 2019
Original Review on 13-08-2018:
Daniel was the only supplier who made the effort to get onto the roof to work out the best fit8 months later we asked JOHN: "Are you happy with the performance of your system so far?"
yes28 March 2019
25 February 2019
20 February 2019
20 February 2019
15 February 2019
The installation was booked in promptly and the installers were professional and efficient. Minh was particularly easy to work with and dedicated to ensuring we had had a positive experience. We had an issue with our inverter not connecting to our wifi but were able to rectify that quite easily with our internet provided. We also found an electrical fault during the installation. Minh returned the day after to check the issue and provide advice about how it should be resolved (the issue was already present before the installation, unbeknownst to us).
I would recommend gnr8nrg highly for service, timeliness and price.
14 February 2019
12 February 2019
11 February 2019
11 February 2019
23 January 2019
Original Review on 24-05-2018:
8 months later we asked Scott: "Are you happy with the performance of your system so far?"
yes, no problems.Love the way I can monitor what is going on from my phone or webpage.
10 January 2019
06 January 2019
They have been in the industry for a long time, giving me the reassurance that I needed. I highly recommend them.
06 January 2019
I highly recommend this company.
02 January 2019
Just one little gripe. Brick dust and moss from tiles were left behind. A blower vac would have made short work of them.
Jen in the office was very professional. However, she was hampered by the fact that the office emails were not being sent over a period of a week, which may have delayed the installation of the smart meter. However, the meter was put in earlier than expected so there was no hassle as it turned out.
22 November 2018
15 November 2018
14 November 2018
21 September 2018
31 August 2018
27 July 2018
Original Review on 24-11-2017:
8 months later we asked Elena: "Are you happy with the performance of your system so far?"
Definitely. Still very pleased with our solar install and its performance.25 July 2018
Outstanding Service and flawless installation
We have one word for GNR8NRG .... Outstanding! Everyone that we dealt with from quotation to installation were polite, punctual and informative.