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Skylight Energy Reviews

Based on 67 reviews

  • 5 star 28
  • 4 star 32
  • 3 star 3
  • 2 star 1
  • 1 star 3

Average Customer Review

  • Value
    4.52
  • System Quality
    4.46
  • Customer Service
    4.32
  • Installation
    4.63

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About Skylight Energy, Solar Installers

Skylight Energy specialises in High Quality cost efficient solar Systems and solar Battery Installations covering the Domestic and Commercial market and stock high end Tier 1 solar panels and Inverters suited to a broad range of clientel throughout Sydney Melbourne and Queensland.

With a dedicated sales and customer support Team covering a broad range of solar inquires and assistance relating to solar Installation and service we cover small medium to large scale projects.

Skylight Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
This friendly team helped install solar to my home. I am so grateful to skylight energy from the bottom of my heart. Thanks - you guys helped me reduce my power bill from $300 a week to $30 a month I couldn't believe it at first. But now little Johnny can play Fortnite all day long and enjoy free air conditioning. :) having all the extra cash has really taken our family to a whole new level. Thanks again guys and Merry Christmas :) Show additional information
I contacted Skylight Energy and spoke to Carlos and the team from Skylight Energy who were extremely efficient and answered all my questions with out the hard sell. At the end of the day it was up to me. Over time I've had other solar companies doing the hard sell telling me it's going to get more expensive. Well as you can see it didn't work and that's why I've gone with Skylight Energy. I would highly recommend them to anyone who wants a solar system and the installation team were extremely efficient and did an excellent job. Once again I'd like to say a big thank you to Carlos and the team at Skylight Energy. Cheers. Show additional information
When only the best will do the total experience with Skylight Energy was five star all the way. The installation was performed in a highly professional manner. The electrician in charge supervised and installed the solar panels and inverter according to the rules of the industry and knew the rules that were involved in the installation.

After the installation was completed, I was given a complete run down of the system, especially the shut down and starting.
The admin department was especialy helpful with the government grants that were available to us, a big thank you to Jodi always helpful and courteous, all i can say is this company is a very customer orientated you are in safe hands if you are dealing with them, well done and thank you one more time
regards
GUY
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Carlos answered all my questions Gave me lots of info on a range of products. Installers were super friendly, helpful and polite. Have recommend to friends and will continue to do so Show additional information
From start to finish the process was fairly simple from making the order to completion. The only thing of some confusion was the information given regarding the final sign-off by the electrical inspector and who is responsible for organising this. FYI - The inspection is requested by the actual installers once they have completed the work and thereafter the inspector will contact you directly. I was told 5-10days. Once the inspector has approved the system it can be turned on and its then up to the homeowner to speak with their energy retailer to agree terms regards the kWh feed price to the grid!

Very pleased with everything including Price, time from initial call, & the contractors used to complete installation. I would thoroughly recommend using Skylight Energy..
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Your 3 quotes came in at : $5000, 5500 & 7000.
I went with a $3700 6.6kw system.
Your website was very useful to me and I thankyou for that.
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So far so good. Skylight Energy put the system up which puts out over 30 KWhs on a sunny day in September. Cant complain but I do suggest you research and read all fine print in the contract before going ahead because these guys don't muck around.
Cheers Jason.
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The total experience with Skylight Energy was five star all the way. The installation was performed in a highly professional manner. The electrician in charge supervised and installed the inverter according to the rules of the industry and knew the rules that were involved in the installation.

After fitment, I was given a complete run down of the system, especially the shut down and starting.
Since the installation Energex has advised that they have been informed of the installation.
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Still waiting on the company to show me how to use the Wi-Fi setup. After several emails I gave up. Hate to think what would happen if I needed a service call.

Supplier Reply

Hi Chris

We will get Admin to contact you ASAP with step by step instructions in regards to Wifi setup .

Apologies for any inconvenience
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very happy with whole packeage Show additional information
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OMG Skylight Energy

You guys are amazing ( especially Carlos what a legend) . Best price , amazing customer service and the system is unreal ,it looks awesome on our brand new house. We are so so so happy .

Thank you so much
Leo , Sheridan and Lyla
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I wish to thank Carlos and Jean for their help in installing a 20 panel system to my roof. They were extremely courteous and helpful and with having to deal with the problems of sickness of the installers and the shortage of the panels from the manufacturer. The installers were excellent and I would have no hesitation in recommending them to anyone.
Thank you so much and good luck in the future.
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I would like to thank Carlos and Alex,
For their wealth of knowledge and support from the initial enquiries to the completion of the installation
Everything was done with a great deal of professionalism. Would highly recommend this company to any prospective purchasers
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Carlos was very helpful and offered excellent service. Would definitely look for him again! Show additional information
As Secretary of the Body Corporate I sought quotes from a number from suppliers and was most impressed with Carlos and Alex of Skylight Energy at Rockdale in Sydney. The advice sought in the early stages of inquiry were readily given and this was followed up with an on-site inspection which involved up to four villas. The Body Corporate decided to proceed with three of the villas and the service and installation were completed largely as promised - given some delays with weather and parts. We found Skylight energy to be professional and would use them again.. Show additional information
The installation was excellent arrived on promptly on their nominated time. The installation was completed within the day.
The three installers were extremely courteous, answered questions easily with competence.
Steven and Carlos handled the purchase in a professional satisfactory manner.
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Customer service team include Steven and Carlos are very responsive and helpful. I love to the business with the company. Show additional information
Thanks Alex & Carlos & the team at skylight energy. Great system good price We are very happy with it. Installed very fast with no dramas Keep up the good work guys Show additional information
I was worried at First about getting Solar but after a discussion with Carlos from Skylight Energy Solar the helpfulness and selection of the 5kw system with 19 Canadian Panels which is all that could fit on my roof and now easy it was from the first Phone call to the installation. The team at Skylight were so good that Friends have purchased from them as well. I run 3 pool pumps for our pool and our power bill is under $250 for the 3 months.Thanks Skylight Energy for all the help and great product that you supplied. Show additional information
I have waited 6 months. numerous missed deadlines, unanswered calls, no reply to emails or messages.
They refuse to refund my deposit.
Stay away from this company.
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I have installed almost 10kW microinverter (enphase) system with trina panels, the system generate average 45kW (Winter 30kW, summer 60kW) a day. I've compared around for the price, the best price from Skylight Energy. Also the sals person Alex from Skylight Energy is very friendly and experience. Very happy with them! Show additional information
We have now had our Solar System installed for 9 months and it is starting to pay for itself.
The last quarter electricity bill was with all the additional terms included was $550 with a household of 6 that included an extra fridge, night lights on for the children every night and all the additional things, extra Washing and use of Dryer that goes with having children living with you.
The same period last year was $990 with a household of 2.
We have also switched our pool from running at night during the off peak period, to running through the day.
We also had the air conditioners running for 24hrs over the last few months due to the extreme weather recently
So to say that the Solar System is doing its job is an understatement.
From the initial phone call to Carlos, to the installation was never an issue with the guys from Skylight Energy.
Good Product, Good Guys, Good Company
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Carlos was good to deal with and organised things well. I am very happy with my system, our electricity bills have dropped dramatically. Show additional information
I would like to point out that this is my first solar purchase and was unsure of the process, at the beginning of my dealings with skylight energy I had to wait for some time to get a ETA of installation. However I understand that there are certain issue that are out of our control that may delay the process and the way skylight energy deal with my frustration was very professional, I believe I spoke to a representative by the name of Carlos that assisted with my purchase and installation. Due to his service I was able to get an ETA on installation and was very happy with the outcome. Those that came to install were professional and courteous, I am unsure of the names of the 3 individuals that installed but hopefully Skylight energy could recognize them through their job schedules under my name. End of the day I had a pleasant experience with skylight energy and their services and would recommend others that are looking for solar energy. Show additional information
I had a great working relationship with Carlos and Stephen. Nothing was a bother, I even recieved an upgrade to my system for free. The wait between order and installation was minimal. I highly recommend this company. Show additional information
Almost two years ago I stop worry about my power bills. My house stays warm all Winter and cool all Summer. Thank you Alex. Excellent job, excellent service, good team. Show additional information
I called Steve at Skylight & discussed what I needed. Steve advised that as we were close to Xmas,the installation would be after the 8th January.The installation took place on the 22nd January, which was a very hot day, but the team were very good & suggested an alternative
To mount the panels, which worked a better result all round.
Don
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After almost 4 months of endless excuses and broken promises I decided to cancel my order with Skylight Energy. Stuff from this company were not only rude but quite threatening with regards to returning my deposit They then tried to explain that the contract allows them six months in which to install the product.
Skylight Energy would be the most inefficient and amateurish company that I have ever dealt with. Their staff constantly lie to you and come up with ridiculous excuses for not honouring their promises.
I have lodged a complaint with the Department of Fair Trading and disputed deposit transaction with my bank. Do not under any circumstance use this company you will be disappointed.
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I was very happy with the response I was given when inquiring about the system and installation. Christmas is always a bad time to try to get things done as my self been a builder can appreciate. I was told there was going to be a delay due to this which I took on board and now I have the system installed without any problems.
Thank you Skylight Energy.
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After contacting numerous retailers offering Chinese panels I found Skylight Energy and within a week of speaking to Carlos I had good quality German Q-Cell panels installed for not much more than other companies we’re going to charge for the inferior Chinese panels!
It’s been 4 months since installation and I can’t fault them. I’ve also referred both family and friends to Carlos who have also installed panels through Skylight Energy.
They are not always easy to contact but worth trying over and over until you do reach them!
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Has not been installed yet will let you know when finally happens. Steve has been very helpful from Skylight. Thanks kathy Show additional information
The quote I received from your suggestion was way to expensive Show additional information
Cant fault the service or price i got from this company especially Steven.

There was a bit of a wait but is to be expected during this busy period of the year. In addition i ordered a panel whose shipment was delayed as it wasnt readily available.

Overall good service and system working well.

I recommend this company
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I assigned an "Awful" value to all parameters because of the following reasons: Please read and be aware of the so far empty promises from this company

On the 1st November 2017 I signed up with this company and paid a $720 (10% deposit) after Steven gave me an absolutely clear promise that my solar panels will be 100% installed before Xmas 2017.

Early December, after numerous unanswered calls, I finally got hold of Steven and he gave me a 90% certainty that my solar panels will be installed within the next three weeks before the end of 2017 .

Off course nothing happened, and Steven doesn't return calls.

I will be soon lodging an application with Fair Trading NSW
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Answered awful to all categories because of no contact from company after signup unless instigated by myself with promised replies never answered. Two and a half months later with no idea when system will be installed. Please beware of this supplier customer relations are non existent and so is the product apparently. Good luck to other buyers as my next step is contact with NSW Fair Trading Show additional information
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Not installed yet - maybe another 2 weeks. Show additional information
Very friendly & helpful people, and excellent installers. Highly recommend these people. Show additional information
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I have a very good experience with Skylight energy. Though there was little delay in the installation as installer was on a holiday, when they started installing it was a wonderful experience. All experienced workers gave very good consultation before installation. I would love to get more panels installed from Skylight energy. Show additional information
Alex and Steven were great to deal with. Everything was installed on time 6 months ago in one day. I'm saving 2/3 from my electric bill which used to be 600 and is now 200. Thank you Alex and Steven.
From Barbara Harb
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I am very happy with the 5KW Solar System from Skylight energy (ET Mono 290Watt Panels and Goodwe Inverter for under 4K). Carlos was very friendly and explained everything and gave me a good price. The installers were very friendly and the system is working very well. Show additional information
Ben and his mate were most efficient Show additional information
A big thankyou to carlos and Alex for their professionalism all throughout the process. The installers were extremely efficient, clean and punctual.
Overall I am extremely happy with the total service, I will recommend them to my friends and family for sure.
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Skylight Energy hold on to Carlos - Can't thank you enough Carlos Show additional information
Carlos was fantastic very reliable, friendly and product was great. Show additional information
If your thinking about getting solar panels installed make sure you call Carlos at Skylight Energy. He saved us thousands and a lot of time. We done our research and only wish we found him and his company sooner. Thank you Carlos and Skylight Energy. Cheapest and best. Much appreciated. Show additional information