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Skylight Energy Reviews

Based on 60 reviews

  • 5 star 25
  • 4 star 29
  • 3 star 2
  • 2 star 1
  • 1 star 3

Average Customer Review

  • Value
    4.52
  • System Quality
    4.43
  • Customer Service
    4.31
  • Installation
    4.61

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About Skylight Energy, Solar Installers

Skylight Energy is a Solar Power Installation company based in Rockdale and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Skylight Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The total experience with Skylight Energy was five star all the way. The installation was performed in a highly professional manner. The electrician in charge supervised and installed the inverter according to the rules of the industry and knew the rules that were involved in the installation.

After fitment, I was given a complete run down of the system, especially the shut down and starting.
Since the installation Energex has advised that they have been informed of the installation.
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Still waiting on the company to show me how to use the Wi-Fi setup. After several emails I gave up. Hate to think what would happen if I needed a service call.

Supplier Reply

Hi Chris

We will get Admin to contact you ASAP with step by step instructions in regards to Wifi setup .

Apologies for any inconvenience
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very happy with whole packeage Show additional information
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OMG Skylight Energy

You guys are amazing ( especially Carlos what a legend) . Best price , amazing customer service and the system is unreal ,it looks awesome on our brand new house. We are so so so happy .

Thank you so much
Leo , Sheridan and Lyla
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I wish to thank Carlos and Jean for their help in installing a 20 panel system to my roof. They were extremely courteous and helpful and with having to deal with the problems of sickness of the installers and the shortage of the panels from the manufacturer. The installers were excellent and I would have no hesitation in recommending them to anyone.
Thank you so much and good luck in the future.
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I would like to thank Carlos and Alex,
For their wealth of knowledge and support from the initial enquiries to the completion of the installation
Everything was done with a great deal of professionalism. Would highly recommend this company to any prospective purchasers
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Carlos was very helpful and offered excellent service. Would definitely look for him again! Show additional information
As Secretary of the Body Corporate I sought quotes from a number from suppliers and was most impressed with Carlos and Alex of Skylight Energy at Rockdale in Sydney. The advice sought in the early stages of inquiry were readily given and this was followed up with an on-site inspection which involved up to four villas. The Body Corporate decided to proceed with three of the villas and the service and installation were completed largely as promised - given some delays with weather and parts. We found Skylight energy to be professional and would use them again.. Show additional information
The installation was excellent arrived on promptly on their nominated time. The installation was completed within the day.
The three installers were extremely courteous, answered questions easily with competence.
Steven and Carlos handled the purchase in a professional satisfactory manner.
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Customer service team include Steven and Carlos are very responsive and helpful. I love to the business with the company. Show additional information
Thanks Alex & Carlos & the team at skylight energy. Great system good price We are very happy with it. Installed very fast with no dramas Keep up the good work guys Show additional information
I was worried at First about getting Solar but after a discussion with Carlos from Skylight Energy Solar the helpfulness and selection of the 5kw system with 19 Canadian Panels which is all that could fit on my roof and now easy it was from the first Phone call to the installation. The team at Skylight were so good that Friends have purchased from them as well. I run 3 pool pumps for our pool and our power bill is under $250 for the 3 months.Thanks Skylight Energy for all the help and great product that you supplied. Show additional information
I have waited 6 months. numerous missed deadlines, unanswered calls, no reply to emails or messages.
They refuse to refund my deposit.
Stay away from this company.
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I have installed almost 10kW microinverter (enphase) system with trina panels, the system generate average 45kW (Winter 30kW, summer 60kW) a day. I've compared around for the price, the best price from Skylight Energy. Also the sals person Alex from Skylight Energy is very friendly and experience. Very happy with them! Show additional information
We have now had our Solar System installed for 9 months and it is starting to pay for itself.
The last quarter electricity bill was with all the additional terms included was $550 with a household of 6 that included an extra fridge, night lights on for the children every night and all the additional things, extra Washing and use of Dryer that goes with having children living with you.
The same period last year was $990 with a household of 2.
We have also switched our pool from running at night during the off peak period, to running through the day.
We also had the air conditioners running for 24hrs over the last few months due to the extreme weather recently
So to say that the Solar System is doing its job is an understatement.
From the initial phone call to Carlos, to the installation was never an issue with the guys from Skylight Energy.
Good Product, Good Guys, Good Company
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Carlos was good to deal with and organised things well. I am very happy with my system, our electricity bills have dropped dramatically. Show additional information
I would like to point out that this is my first solar purchase and was unsure of the process, at the beginning of my dealings with skylight energy I had to wait for some time to get a ETA of installation. However I understand that there are certain issue that are out of our control that may delay the process and the way skylight energy deal with my frustration was very professional, I believe I spoke to a representative by the name of Carlos that assisted with my purchase and installation. Due to his service I was able to get an ETA on installation and was very happy with the outcome. Those that came to install were professional and courteous, I am unsure of the names of the 3 individuals that installed but hopefully Skylight energy could recognize them through their job schedules under my name. End of the day I had a pleasant experience with skylight energy and their services and would recommend others that are looking for solar energy. Show additional information
I had a great working relationship with Carlos and Stephen. Nothing was a bother, I even recieved an upgrade to my system for free. The wait between order and installation was minimal. I highly recommend this company. Show additional information
Almost two years ago I stop worry about my power bills. My house stays warm all Winter and cool all Summer. Thank you Alex. Excellent job, excellent service, good team. Show additional information
I called Steve at Skylight & discussed what I needed. Steve advised that as we were close to Xmas,the installation would be after the 8th January.The installation took place on the 22nd January, which was a very hot day, but the team were very good & suggested an alternative
To mount the panels, which worked a better result all round.
Don
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After almost 4 months of endless excuses and broken promises I decided to cancel my order with Skylight Energy. Stuff from this company were not only rude but quite threatening with regards to returning my deposit They then tried to explain that the contract allows them six months in which to install the product.
Skylight Energy would be the most inefficient and amateurish company that I have ever dealt with. Their staff constantly lie to you and come up with ridiculous excuses for not honouring their promises.
I have lodged a complaint with the Department of Fair Trading and disputed deposit transaction with my bank. Do not under any circumstance use this company you will be disappointed.
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I was very happy with the response I was given when inquiring about the system and installation. Christmas is always a bad time to try to get things done as my self been a builder can appreciate. I was told there was going to be a delay due to this which I took on board and now I have the system installed without any problems.
Thank you Skylight Energy.
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After contacting numerous retailers offering Chinese panels I found Skylight Energy and within a week of speaking to Carlos I had good quality German Q-Cell panels installed for not much more than other companies we’re going to charge for the inferior Chinese panels!
It’s been 4 months since installation and I can’t fault them. I’ve also referred both family and friends to Carlos who have also installed panels through Skylight Energy.
They are not always easy to contact but worth trying over and over until you do reach them!
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Has not been installed yet will let you know when finally happens. Steve has been very helpful from Skylight. Thanks kathy Show additional information
The quote I received from your suggestion was way to expensive Show additional information
Cant fault the service or price i got from this company especially Steven.

There was a bit of a wait but is to be expected during this busy period of the year. In addition i ordered a panel whose shipment was delayed as it wasnt readily available.

Overall good service and system working well.

I recommend this company
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I assigned an "Awful" value to all parameters because of the following reasons: Please read and be aware of the so far empty promises from this company

On the 1st November 2017 I signed up with this company and paid a $720 (10% deposit) after Steven gave me an absolutely clear promise that my solar panels will be 100% installed before Xmas 2017.

Early December, after numerous unanswered calls, I finally got hold of Steven and he gave me a 90% certainty that my solar panels will be installed within the next three weeks before the end of 2017 .

Off course nothing happened, and Steven doesn't return calls.

I will be soon lodging an application with Fair Trading NSW
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Answered awful to all categories because of no contact from company after signup unless instigated by myself with promised replies never answered. Two and a half months later with no idea when system will be installed. Please beware of this supplier customer relations are non existent and so is the product apparently. Good luck to other buyers as my next step is contact with NSW Fair Trading Show additional information
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Not installed yet - maybe another 2 weeks. Show additional information
Very friendly & helpful people, and excellent installers. Highly recommend these people. Show additional information
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I have a very good experience with Skylight energy. Though there was little delay in the installation as installer was on a holiday, when they started installing it was a wonderful experience. All experienced workers gave very good consultation before installation. I would love to get more panels installed from Skylight energy. Show additional information
Alex and Steven were great to deal with. Everything was installed on time 6 months ago in one day. I'm saving 2/3 from my electric bill which used to be 600 and is now 200. Thank you Alex and Steven.
From Barbara Harb
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I am very happy with the 5KW Solar System from Skylight energy (ET Mono 290Watt Panels and Goodwe Inverter for under 4K). Carlos was very friendly and explained everything and gave me a good price. The installers were very friendly and the system is working very well. Show additional information
Ben and his mate were most efficient Show additional information
A big thankyou to carlos and Alex for their professionalism all throughout the process. The installers were extremely efficient, clean and punctual.
Overall I am extremely happy with the total service, I will recommend them to my friends and family for sure.
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Skylight Energy hold on to Carlos - Can't thank you enough Carlos Show additional information
Carlos was fantastic very reliable, friendly and product was great. Show additional information
If your thinking about getting solar panels installed make sure you call Carlos at Skylight Energy. He saved us thousands and a lot of time. We done our research and only wish we found him and his company sooner. Thank you Carlos and Skylight Energy. Cheapest and best. Much appreciated. Show additional information
They put in writing that the inverter is Tesla 2 ready, in actual fact the Tesla 2 install uses Ac coupling so has nothing to do with the Goodwe inverter which has been an issue since install and uses its own in built inverter. Goodwe however have been excellent albeit a little slow sorting the issue with the inverter. My advise go elsewhere! Show additional information
I am currently very happy with the smooth installation and current performance of my 4.9KW solar system. It consists of 18 Canadian Solar panels (a 50% mixture of 275W and 270W Canadian panels CS6K-270/275P due to a shortage of Canadian CS6K model panels and I did not want to wait for a re-stock) and a Goodwe 5kW dual-MPPT Inverter (DN-S series). The package price (including a net meter) and system quality suit my budget of under $4,000. Pending a net meter to be installed later on, the system has been installed for 6 days and running satisfactorily, power outputs of 18Kwh and 19Kwh achieved yesterday and today given the good winter weather. Alex is very helpful, professional, and negotiable during the whole process from quotation to installation. I do wish that Skylight Energy and its professional staff will continue to thrive in the future to serve existing and potential customers. Show additional information
Very good experience, every thing went really smooth. Carlos explained everything and answered all of my questions patiently. I certainly recommend them, Carlos will explain everything for you and rest assure he will look after you. Thanks Carlos. Show additional information
Had been trying to get quotes for an additional solar system for over a week and nobody was returning calls or providing quotes. Found Skylight Energy through Google and left yet another request for a quote. Didn't have many expectations after all the other failures but a couple of days later Carlos called to discuss and sent through a quote. Price was pretty good and after waiting another week for more quotes to come in decided to give my business to Skylight Energy. Guys turned up around 7:45AM on the day of install and were finished by midday. Very neat installation for the inverter and whilst I haven't climbed up onto the roof for a closer inspection all looks good from ground level. Overall pretty happy with the service and workmanship.

System consisted of 20 x 270w Canadian Solar Panels and inverter was meant to be a Goodwe but due to lack of availability a Sungrow was installed. This is my only area of concern and wondering if I should have opted for a SMA or Fronius inverter instead. Time will tell!
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Excellent value for money system. Carlos was great and very helpful, would recommend Skylight Energy. Show additional information
I purchased a 5kw system from Carlos at Skylight Energy a few weeks ago. The system was setup with 18 x ET MONO panels and a Fronius Primo inverter. I dealt mainly with Carlos who was very helpful and keen for the business. From time of purchase to installation was only just over two weeks. I was impressed enough with their offering to recommend it to another friend who ended up being installed on the same day. The installation itself went very smoothly with installation in a little over 4 hours on a Saturday morning with a team of 4 guys. I would not hesitate in recommending Skylight energy, give Carlos a call! Show additional information
Originally I ordered a 5kW system which is about $5500 with ET panels.......After talking with Alex and consider the shade area of my house so we select a 4kW system with 14 X 290W panels. to $5900.

The system uses 14 Enphase micro inverters to turn directly into 240 volts alternative current

3 workers came to my house for 1 and a half days and worked very hard and the craftsmanship is superior

Now I can supply 20% of my power use in deep winter so expected to produce more than half of my consumption in summer.

I also get more than four quotes from other installers and Skylight energy is the lowest and good components are used

Rocky
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