Skylight Energy Reviews

Based on 115 ratings Aus Ranking

  • 5 star 58
  • 4 star 43
  • 3 star 8
  • 2 star 1
  • 1 star 5

Average Customer Review

  • Value
    4.54
  • System Quality
    4.50
  • Customer Service
    4.42
  • Installation
    4.62

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About Skylight Energy, Solar Installers

Skylight Energy

Estimated pricing for system: $2,990 - $8,000 depending on hardware choice ( how is this calculated? )

Skylight Energy specialises in High Quality cost efficient solar Systems and solar Battery Installations covering the Domestic and Commercial market and stock high end Tier 1 solar panels and Inverters suited to a broad range of clientel throughout Sydney Melbourne and Queensland.

With a dedicated sales and customer support Team covering a broad range of solar inquires and assistance relating to solar Installation and service we cover small medium to large scale projects.

Skylight Energy Solar Reviews

Highly recommended

From the get go to the Feed-in tariff stages the information from Steven (Sales) and Jean (Admin) was excellent. Very professional, they do what they say they will do.
Skylight Energy has provided us with excellent service, the installation went well and we were generating solar power from day one. All in all a "Great Experience".
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Terrific group to work with. More than happy

After 2 other members of my family and a friend have had Skylight install their systems and sung their praises I decided to also go with Skylight. I researched the quote given with other suppliers just to be sure and found the price very competitive.
Quoting was quick easy and accurate.
The installers were punctual, polite and did a very professional job, cleaning up well after themselves.
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Quick and easy

Referred by my brother in-law. Seen Carlos and team. System got installed on a timely manner. Great system. Producing Great output bill has gone from 550 to -220. In credit now with origin. Show additional information

Quick Efficient Installation and Helpful Responsive Admin Staff

Skylight was referred to me by my brother-in-law, who had a solar system installed at his house for the past 10 years or so previously, so he knew what to look for this second time round for his upgrade. After satisfied with the installation of a new Siren 6.6KW system about 3 weeks ago, he referred Skylight Energy to me, and I went ahead with the same size system. Installation was carried out today very smoothly, no incidence, and not one broken tile. They arrived an hour earlier than expected. All team member were friendly, knew their function, and went about it professionally. They left the place nice and tidy. Show additional information

Very pleased with professional installation.

Skylight Energy were very responsive and followed through with all arrangements. The installation was very professional. Show additional information

Good customer service and great pleasant installers

My experience with Skylight Energy has been friendly and honest, The time from begin to complete install the system was only 3 weeks.
All paper works was went easy and smoothly without me to chase it up.
Installation was done professional by their contractor. Commissioning was 35 kw on the first day
The administration staff (Jean) were helpful and friendly.
Highly recommending Skylight Energy to anyone looking to install the solar system.
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Everything I expected

After calling several solar providers to gain more insight into understanding solar and a system that would suit me all i got was sales talk and the offer of a cheap system not information. Carlos at Skylight talked me through various options and i settled on a Qcell/Huawaei 6.6kw combo which i am extremely happy with, which hit 35kw output recently. Installation was a minor irritant with rain affecting times & dates. Installation was quick and without incident. My expectations were low and I came away more than satisfied. Show additional information

Solar installation with Skylight Electrical

I went with this company because I considered that the product was good as far as the equipment can go in relation to the price offered.
Second reason is that I payed the advance fee and after four days I wanted to cancel the contract but the guy from customer service replied that they already did work for the job and they won’t reinburs although the cooling period was 10 days. Be careful with this if you're planning to pay upfront.

Everithing regarding the installation went smoothly. I asked the installers (contractors) if there is anyone in the team acredited but no one was able to confirm that...only the electrician was qualified...
As I have concreate tiles they only broke one tile and they put silicone on the broken piece to fix it without informing me about the issue.
After installation I found a full hand of white small cable-ties on the grass in front of my house, a couple spots of silicone on the pannels, two pannel fixings loose on one of the pannels.

So far there was no issues with the system...
The installers came on time and finished the job very fast with no dramas.
Not a good experience with the customer service as they were a proferssionaly the best in the business...by far. Hard to get information from them, all confusing and dificult to deal with in some extend.
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Tradesman very good and everything went well

Everything went smoothly. Tradesmen were on time. Everything seems to be working well. Show additional information

Joyful Experience

It was pleasure to deal with Skylight starting from Sales to Admin to Logistics to Installation and Commissioning. Jean was on the ball and kept me updated all the way including invoicing and payments. Needless to say, I am totally impressed with Jean's professionalism and commitment. Jean took the time out to arrange the meter upgrade works well before the installation started.
on the other hand, the Gem Installation staff were great and professional in their work and made and impression by removing all rubbish and leaving my premises very clean.
I have no hesitation in recommending Skylight Energy to anyone looking for their solar system.
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Fantastic installers.

Very happy with installers who were very friendly, tidy and professionals.

We were not very happy with the customer service provided for the fact that not only the installation dates were deferred due to weather reasons but also that “we have back log so we have to push your date back”, 3 times in total.
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Easy installation (No DRAMAS)

A very fast easy and smooth installation from from skylight energy.
I got a 10kw system with sungrow and The longi 315 panels the sales staff was very friendly. Yuri explained to me everything about solar and how it works, I was very happy with the customer service, cheers mate the system wiped out me whole bill mate?
Top Auzi installers did the job in a week's time for me after I signed up 10 out of 10.
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Excellent Solar Company

Excellent company and great investment! Carlos is very professional and helpful. Very pleased with the customer service. The installers are experienced and very courteous! Super happy with the performance of the system! I will definitely recommend them! Show additional information

Excellent solar company

Great experience from start to finish. Steven was very helpful and the installers did a fantastic job (clean and tidy). Would definitely recommend Show additional information

Fuss free service

We have now had our solar installed and connected to the grid for over a month and are very happy with the service provided by Skylight Energy. The quoting process was very easy to understand and all our questions were answered clearly and promptly. The installation process also went very smoothly - the installers were happy to move the inverter a short distance from the meter box to a more sheltered and less visible position. Very neat job as well. Grid connection proceeded without us having to chase it up. Show additional information

Great job and no hassles!

Our experience with Skylight Energy has been professional and honest.
From Sales to Admin to the installers - everything went 100%.
No rubbish left behind, the installers turned up on time and did the 12 Kw installation in 7+ hours
They installed good quality rated products and at a reasonable, competitive price.
Very happy!
Regards

Gary Johnston
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SUPERB INSTALLATION

I have had an outstanding experience with skylight energy. They have installed the German Q cell panels on my roof. The installation was fast and SMOOTH, and now my house is generating free electricity. I am very pleased to have done business with skylight energy especially Carlos who sold me the system. The q cell panels generated 28 kW on a cloudy DAY, on a sunny day they normally generate more than 30 KW. EVERY day I am so happy because now my electricity bill has been reduced by a substantial amount thanks again skylight energy regards Aaron. Show additional information

Excellent service from start to finish.

Skylight did an excellent job for us, I am very pleased with the service we have received. The Installers did a great job very neat and clean very professional service. Cleaned up after the installation no rubbish left behind. We got the Canadian panels installed very happy with the performance of the system so far even though its winter cant wait to see how much it will generate in the summer. Staff are very friendly answered all our questions over all extremely happy with this company and highly recommend them thanks. Show additional information

I took them to the Tribunal to remediate poor installation resulting in damages/loss and won

Negative feedback is hard for any business owner to hear. However, I am providing this review in hopes that the company looks at it as an opportunity to push themselves to be better. My feedback allows others to be aware of my personal experience in trying to get these issues resolved over a period of a year. The rigmarole from signing up, to having to chase up the business who had moving goalpost installation dates, to the ceiling/roof damages, to the incorrect installation, and the remediation of the same was a very unpleasant experience. The services the company provided was not with due care and skill. Even though the solar panel system is functioning better than before, it took the lodgement of the application with NCAT to make this happen.

I would not suggest anyone use them. I live in NSW and they installed 20 of their 310 W panels to form a 6.2 kW system and had their GoodWe inverter. I had a leak in the master bedroom ceiling which stained. The roof tiles were cracked and although I provided replacement roof tiles, there were more roof tiles which cracked than could be replaced. The Installer simply caulked them without letting me know. The installation was not up to Clean Energy Council standards (based on a Tribunal recommended Solar Audit). I lost the Solar Financial Benefit which one would have normally expected to receive for nearly a year (until the Tribunal requested that they remediate the damages). Even after the Solar Panel System was rectified and the roof tiles replaced, I had to still continue the Tribunal hearings to recover the damages/loss. The Tribunal found in my favour.

When you sign up with a solar system provider, make sure you ask for a full written quotation and contract before signing up, including:
* The total price of the system
* Proposed start and completion dates
* Specifications including quantity, size and output of the solar PV panels as well as the inverter specifications
* An estimate of the average daily and annual electricity output of the system
* Estimated production in the best and worst months of the year
* Warranties and guarantees
* The responsibilities of the respective parties, such as the solar panel retailer and installer, your electricity retailer etc.
* The solar installer's policy on them breaking roof tiles.
*Ask the company to put in writing that they agree to use a CEC Accredited Installer
* Check that the solar contractor and/or tradesperson is qualified and/or licensed to do the job by checking it on the Fair Trading website: https://www.onegov.nsw.gov.au/publicregister/...
If you don't do the above, the "Department of Fair Trading" will do very little for you. You may even lose if you take it to Tribunal if you don't collect this information upfront.

Supplier Reply

We sincerely regret any problems that this customer has had but please keep in mind that this was 1.5 years ago with installers we no longer use. In addition the customer had a terracotta tile roof with limited amount of spares provided. We have done our up most to lift the quality of all our installations in the past year as evident by our excellent recent reviews. Show additional information

Unsatisfied

I purchased a 6.6 kw system with a Goodwe inverter 21/315w Longie panels (They actually installed cheaper less efficient 22/300w Trina panels)
Paid my deposit in April was told it’ll be a two week installation(Took 10weeks)
Day of installation I was told the system was to big for my roof (Had to purchase optimises to make the system work efficiently +$330)
Installer broke roof tiles. Was told it’d be to hard to replace them because of the position of the damaged tiles (I paid a qualified roofer +$350 to repair)
Received my first power bill and found out the the system isn’t feeding back into the grid at all (+$550 power bill)
I have been ring and emailing Skylight Energy almost everyday. The Standard response is “I’ll call you back within the hour with a solution” (Which hasn’t happened)
Been in contact with Fair Work Australia trying to get this $8000 dollar disaster rectified.

Supplier Reply

The system was sold for $4000 not $8000 with the customer already receiving a $400 discount. Customer has terracotta tiles which are brittle and break easily. He had no spares as what was required as part of our terms that he signed off on as part of contract. Customer hasn't had full quarter with smart meter following install to see full benefits. Show additional information

Excellent company

Our whole experience with the company was excellent. Everyone was very professional. The administration staff were helpful and friendly. The installers were efficient and clean Show additional information

A solar company with excellent customer service and real product knowledge

The sales team has the expertise and knowledge. Carlos and the Team at Skylight Energy are (In my view), the best in the business. Pleasant yet professional. They know the products that they offer and would listen and understand your requirements without being pushy.
Pricing is competitive compared to other solar sellers. Their panels are the best in the industry (Canadian Solar), which coupled with a German engineered SMA inverter would give you the best of both worlds.
Installation was done professionally by their contractor. Commissioning was seamless and coupled with a call to SMA Australia I learned a lot more about solar systems.
I would highly recommend Skylight Energy to anyone needing a modern and quality manufactured solar system.
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Great pleasant installers did a great job

Quoting was informative and detailed each product.The installers were on time explained what the system to me tidy and neat electrical work and the customer service was good Show additional information

Very Professional. Great customer service.

Sales process was very professional.
Construction of my house was delayed. Skylight Energy held my quote unchanged for 12 months.
Customer service follow up was always helpful and polite.
Installation went smoothly.
Skylight handled the whole process, including grid connection and meter from my provider.
Would happily recommend Skylight.
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Review

Great to deal with..good customer service i got a 5KW system ..they came and installed the whole system within the time frame about two weeks after I signed up .. I would strongly recommend them. Show additional information

Efficient, neat work and good communication

Communication was a little slow in the beginning, I made clear what I wanted and the type of electrician who will give me a good job and that’s what I got, electrician was great. Communicate well, was gentle on my roof. Work was neat and in timely manner with no rush.
I was very satisfy with my new 6.5 solar installation. They follow true with the right brand of equipment.
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Good Installer

Steven is very professional to deal with. Customer service is a five star! I highly recommend Skylight Energy to anyone who owns residential or commercial property. Show additional information

Great solar panel system service from start to installation very happy customer

Great product service from Maria and Carlos over the phone, we had Scott and Moses install our solar panels very tidy work ,very polite highly recommend Show additional information

A good job well done.

The sales team were informative and punctual without being aggressive at any stage. All my questions were answered fully. The installers arrived on time and carried out a very neat job efficiently. They were polite young lads who cleaned up on completion of the job and answered any questions about the system. Customer service is very good and they are dealing with the paperwork required for the new meter installation. Show additional information

Great investment

Great investment, with electricity slashed by 50%. Carlos and team are very helpful and professional. Show additional information

Review removed at the request of the reviewer

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Best solar company to work with.

Highly recommended Skylight Energy for your solar installation for the following reasons.

> Quotation is comprehensive. Various system combinations from low end to high end. Very useful if you already knew the products and your budget.

> Customer service and communication is superb. You don't come across this kind of responsive businesses very often - at least in Australia.

> Installers & electricians turned up on time, appeared professionals and were open for discussion in regard to solar & inverter location plans

> After installation is complete, they cleaned up everything without leaving any form of rubbish.

I will use this company again if I ever need to install more solar in the future.
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Good installer

I purchase this solar system in January it a 6.6kw. I was very happy with the over of all the progress of purchasing and installation. Thanks Show additional information
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Delay for installation continue, however the customer service is a very good. It's unfortunate I can't give more stars as I have not yet received the promised product & service. Show additional information
Installed an 8.5 kW system with 27 Jinko panels and Enphase inverters. I contacted several companies for quotes including the 3 sent by solar quotes, they didn't send Skylight Energy to me, I contacted them through FB. Steven from Skylight was very professional and helpful. He answered all my emails within 5 minutes even in the night. The quote given by Skylight was by far the cheapest and I was a little concerned that they may cut corners. I must say the installation team did an excellent professional installation. I am an engineer myself, I know a good installation when I see it. I am so glad I went with the Enphase inverters even though I don't have much shading. I can see how the panels produce energy at different levels and Enphase inverters maximise this effect. I was able to get the Enphase inverters because Skylight's price with Enphase inverters was lower than the quotes given by other companies with a string inverter. Thankyou Skylight energy. Show additional information
Installed 6.6kw solar system with 21 Jinko panels and Fronius inverter in a very good and competitive deal compared to others. The whole transaction and process was easy and seamless. Highly recommended. Show additional information
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Carlos and staff at skylight energy were extremely helpful and explained everything to me. The installers were very professional and did a fantastic job. Would recommend this company for great value and service Show additional information
A team of professionals from sales to installers and follow up customer service, I would definitely recommend them for an excellent job. Show additional information
The installers they used were great.Happy to use them again Show additional information
Best quality product supplied as promised and installers are top quality Show additional information
Very good customer service. Solar is working more better than expected. Carlos and team very nice ppl to talk to and always helpful.only took 6 weeks to install from time of deposit. Show additional information
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All staff we dealt with were pleasant, friendly and very knowledgeable.
The whole process from start to finish was seamless.
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Jean in Skylight admin is confidence-inspiring and very effective, a pleasure to deal with.
Made the decision to go with SkyLight a comfortable one, then delivered even more than she promised.
Would recommend!
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This friendly team helped install solar to my home. I am so grateful to skylight energy from the bottom of my heart. Thanks - you guys helped me reduce my power bill from $300 a week to $30 a month I couldn't believe it at first. But now little Johnny can play Fortnite all day long and enjoy free air conditioning. :) having all the extra cash has really taken our family to a whole new level. Thanks again guys and Merry Christmas :) Show additional information
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