G-Store Reviews

Based on 313 reviews

  • 5 star 100
  • 4 star 199
  • 3 star 12
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.79
  • Customer Service
    4.69
  • Installation
    4.71

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About G-Store, Solar Installers

G-Store
Platinum Partner

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years.

They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G-Store are located at 1095 Dandenong Road, Malvern East 3145 and      33 Princes Way, Warragul 3820.

G-Store Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Knowledgeable and prompt response. I bought the Sunny Boy 5.0 1AV-40 with Jinko 300W Perc black panel and had the unit for last 7mths. The unit was set up and been operating since day 1. Didn't have to muck around with any further configuration. Smart unit - reconnected itself after each outage (eg power failure). Unit is performing as claimed and has slashed by electricity bill drastically. So far so good - very happy with the performance of the unit. Show additional information
Excellent knowledge and not afraid to give us options along with best solution for our needs. Installation went smoothly and follow up was excellent. Show additional information
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It's great to have a company with a shop front where you have dedicated sales support staff. Show additional information
It's early days, but I'm wondering if I should have gone with a bigger system. 4kW was recommended by the supplier. As we went with microinverters we can expand when needed. In hindsight, I wish we were given the opportunity to use a direct Ethernet connection to the Envoy as our wireless is stretched to reach the unit (occasional dropouts). Yet to see a bill from our retailer so I am very interested to see what that will look like...! Show additional information
G store were flexible and innovative. My space is tight and they had a system that could be installed without being intrusive. Their installation techs were really helpful and fast. Similarly I have very limited availability and they worked around that. Couldn't really fault them. Impressive outfit. Show additional information
These guys do an amazing job. Adam was brilliant in explaining the system, helping us with all aspects and explaining different options. He was never pushy even though we took a few months to actually finalise the system. Install was easy and the daily feedback from the app is awesome! Keeps you informed as to your production and usage and is so easy to read. These guys really take the time and effort to get you what you need to suit your actual use during daylight hours and make the most of the panels you get. Show additional information
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They did what they promised on time every time. Only problem I had actually was my roof type. I have clip style steel roof. Andrew did try everything possible can be done but, still I have noise when I have a bit of strong wind. I guess, I have to get use to it. Everything else has good quality and no fuss. Most importantly I have a complex house, there was no issue. Adam followed up every stage of building. Show additional information
We were also very happy with the team of installers, they were skilled professionals that were more than capable of completing a quality job. Cliff and his crew (Jake, Kyle and Haden), all equipped with skill, fitness and a very courteous and pleasant manner. The guys were challenged with a couple of minor issues during fitting (our house not the equipment), all these were overcome swiftly and with no increase in blood pressure. Show additional information
Very happy with the G-Store with the service and the system they installed! Show additional information
I obtained several quotes for a solar system, but G-Store were a standout when it came to the knowledge and design of an appropriate system for our home (every home is different). Service was second to none throughout the process from multiple contact points, and follow up questions post installation were answered promptly without resistance. I've already recommended G-Store to two other people, and will continue to do so. Thanks Guys. Show additional information
Very quick response time and provided clear guidance on obtaining actual usage data to analyse my needs and energy usage patterns so as to recommend system parameters accurately. Installation was about a week later after payment of deposit. Installation team was excellent, tidy, efficient, courteous and willing to consider requests and questions. Post installation, the G Store team was helpful in setting up the MyEnlighten web access so that I am able to monitor production and consumption patterns. Also helped with recommendation of retailer to optimise returns of net energy exported with FIT. I am enjoying the system and pleased with the experience. Show additional information
Installer workmanship excellent. Seemless integration and barely noticeable from ground level. Enphase system installed with IQ Envoy. Installers checked tiles after each day on the roof and at end including removing loose tile offcuts from gutters. No mess left behind. Very neat installation in house at fuse box. No exterior wiring looms or unsightly boxes. Team at G-Store and their installers very knowledgeable, helpful and above all a trouble free and attractive installation. System working beautifully. So refreshing to have such highly skilled tradesmen and back-of-house retailer monitoring! Highly recommend. Show additional information
Everything has gone very well with G-Store. They have been efficient, polite, helpful and catered to our needs very well. We thank them for their efficient service. Show additional information
It's been almost a month since installation and I have to say I am very, very happy.
Everything has worked seamlessly from day one.

From the get go -
Adam (G-Store Sales) was very patient. I like to research things and take my time with these kind of decisions.
Adam happily answered numerous technical questions along the way - before, during and after the installation. When it comes to this kind of gear that level of patience and technical know-how is vital to me so that I know I am getting the best solution for my specific needs. Follow up once the gear was installed has been friendly and prompt which is really important to me.
All the PDF Paperwork for the Solar Rebate has been delivered to me promptly as well.

The installation -
The team of 4 guys got here nice and early - I would say around 6.45am.
We have a steep & complex roof, that is also very high up. Martyn and the gang were great. Went about their business efficiently and consulted with me about a few aesthetic choices that turned out really well.
The water ingress protection has been tested with some decent thunderstorms passing over the roof grommets - I have been into the roof cavity via a manhole to see if any water has gotten in. Bone Dry.
The cable runs inside the roof cavity are nice and tidy too.

The gear -
PANELS
We went for 23 LG NeON� 2 solar modules @ 335w per panel
They have a 25 year warranty and combine to produce a system that's just under 8kw

INVERTERS
23 Enphase IQ 7+ Microinverters...
These have tons of advantages -
* They optimise each individual panel so that shading or any other efficiency issues are managed per panel.
* They allow monitoring of each individual panel so we know if there is an issue and it's easy to isolate.
* If they fail they are are easy to replace and don't require removal and replacement of an entire large inverter off the wall.
* and the most fun - of course - is the ability to monitor everything from your Web browser, Ipad or Phone! The "MyEnlighten" monitoring software is great.

I would not hesitate to recommend G-Store if you are looking for a high quality Solar PV system and want to make sure you are dealing with an authentic, friendly company that will be around for years to come.
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We compared so many companies and finally choose G Store. To be honest, their price is not cheap but the quality and service is the best. I am so happy about this company and the staff Adam, who always responds to us immediately. After installation, I checked the data and happy with the solar panel and investor that Adam helped us to choose, which works so efficiently. I highly recommend G Store and Adam, and they will not let you down and you will definitely happy with the choice. So lucky that we finally chose G Store. Show additional information
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We have been very happy with the product and the installer. We are still waiting for the state government rebate to arrive and the FIT to start, so can't comment on
financial effectiveness yet.
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Adam and his team were wonderful communicators and responsible in every way. we are totally happy to have gone with G Store Show additional information
Thank you G-Store, Dana, Adam! Great system, great service and support! Very much appreciated!
Kind regards
John kovacik
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installation 18/12/2018 Show additional information
Excellent people to deal with, a friend of mine recommended them saying their customer support was fantastic, which is what I was looking for. They are not the cheapest
but I wanted people who were experts in the field, who had great after sales support, and a fantastic product and I am so glad that I chose them. Highly recommend them.
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Adam (G-Store Tech & Sale Rep) have been always been helpful (apply for Gov rebate) and informative, his understanding and knowledge of the solar panel system is second to none. I would recommend G-store to my family and friends. In fact..... my brother is having his Solar panel install by G-store next week. looking forward for some saving on the bill soon.
Big thank you to G-store and Adam.......!
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After much research we found G-store and especially Adam to be the best supplier to use for our solar installation. I spoke with Adam a few times and he took the time to discuss options for our installation. Their installers were friendly, reliable and efficient. They found the best solution for the placement of the inverter and subsequent conduit so that it was as out of sight as possible. We live by the bay so that was a consideration for all of the equipment, even the U channel used on the roof to mount the panels, to be salt corrosion tolerant. We settled on a Sunny Boy SMA inverter and REC solar Twin Peak panels. The system was installed yesterday and is performing better than planned. We are now just waiting for the government and utility side of the process which I am sure will take longer than I would like but just part of the process. In my mind you get what you pay for and while we haven't gone full premium it is a very good and reliable system. Show additional information
I engaged G Store to supply and install 4.6KW Solar system using LG NEON 2 335W panels and Enphase S270 micro inverters. Fantastic price and support from the whole team especially Dana in Solar Administration. The installers turned up right on time and did a fantastic job. Would highly recommend them for any solar install. Show additional information
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Having spent considerable months researching my optimum solar solution, I simply needed someone to install it. Had opted to go with G-Store as my solar installer due to the past reviews on SolarQuotes, and because they were the top two recommended by LG's support staff, and must say they have definitely lived up to their reputation and more...

Adam as my assigned rep was knowledgeable, helpful and (what I most value) honest. Definitely not one of the 'fast-sell' stereo types. They have a quality back-end tool to assess your solar needs and payback, which is pretty accurate and customisable compared to standard inflated versions the other retailers use to make the result look good. He also took the time to gather enough information about my consumption before recommending a solution. Although, if you're done the research meticulously enough its's easy enough to tell a rep who knows his stuff or just bluffing his way through. And Adam's definitely passed that test including the technical ones!
However, even if you are not lucky enough to get auto-assigned to him, all the staff I have spoken to from customer service to admin are very helpful and a pleasure to deal with. This continued even after the final payment was made :)
Martyn and his crew of installers were surprisingly rather well-presented, on time, finished ahead of schedule, and cleaned up well. He was very approachable and had the patience confirm the scope of works prior to installation and explain the final handover and use of gadgets twice if your still confused.

I won't rate the quality system as its too early to tell, but have chosen the system below because this is what my independent research led me to believe was the best combination from the premium brands. They are both well established technological leaders in their respective rights. Satisfyingly, this is also one of G-Store's top recommendations.
LG Neon2 335W x 18 (25 years warranty parts and labour)
Enphase IQ7+ Microinverter system (10 + 2 years warranty) Extra 2 yrs because of business relation with G-Store/Enphase.
(Ultimately you can only hold the installer accountable for their workmanship and reliability. Don't diss them if you purchased a mid-range/budget system and expect it to work flawlessly.)

Price-wise they are on par. Although admittedly I did not price haggle. I just believe any contractor will do a better job at full price, compared to discounted.

Their final quote is quite detailed, with written statements attesting any 'perks' or advantages included. They are quite simple a professional company from start to finish that values the services they offer, and willing to back up their service statements. If you need top-quality Solar installation, with an installer that is highly recommended and backed by LG/Enphase then G-Store is still the place to go.

I hope your experience with them will be as pleasant as mine, as well as any future dealings and follow-ups.
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G-Store were very prompt from the quotation to installation. They did exactly what they said they would do, on the day and time that they would do it. The installation crew were very polite and professional. It has made the whole process of installing solar panels so painless. Show additional information
Adam Remigio is a standout sales person. The first to reply to the Solarquotes request and he obviously knows his business and was the only one of the proposals who started by asking for our use files and then provided use profile graphics and explanations for why he recommended what he did. His email style can be enthusiastic and colourful, but packed with detail and information. The competitors just offered the max to deliver the 5kw limit connection to the grid. Adam is easy to reach and very responsive. There was a minor glitch in installation as the installer was not fully atop the new-to-him kit, but remedied the minor issue within hours of notification. All the staff and installers were pleasures to deal with. Their back-office procedures were very well managed from scheduling to paperwork done in under 4 weeks from install and now awaiting the energy supplier to reconfigure the meter.

Considering our weather in NE Melbourne is often overcast it appears to be working as close to projection as the weather permits. Happy to recommend G-Store.
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I spoke with three potential installers. The selected one was the only installer who identified particular physical issues with the location of the solar units which added significant cost to the project. They also gave objective advice on a number of issues. They were not cheap. Show additional information
GStore have been great to deal with. All staff have been very helpful during and after installation of our solar. Couldn't have chosen a better company to deal with. Highly recommended Show additional information
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I have not been able to rate the quality of the system as it has only been installed a week or value for money because I did not get a written firm quote from anyone else to compare like for like
Also,
There was a postponement on the day it was scheduled to be installed and I also had them quote and then install a solar hot water system. this also had problems and 3 weeks later I am still waiting for it to be completed. A few hiccups but generally happy with them.
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Roy. From Malvern East. 26-11-18.

Excellent Appraisal and Advice from Adam Remigio together with a Very Good Installation Team led by Paul Clark.
Highly Recommended.
Thank You.
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This install was in my opinion a job that you would call 100%. From Matt, the sales person, to the fantastic price that was given on a quality system, the installers that did a great job and the office staff were very efficient and knowledgeable. Show additional information
Installers were proficient, professional and pleasant. The company provided excellent information in response to questions, and did so promptly. Show additional information
Mat and his team where fantastic. Just great to deal with. Everything was explained to a T. Would go through the whole process again!!! Show additional information
I went with g store based on ratings on your website Show additional information
I should have done it earlier. Show additional information
Unlike many many sales people we were approached by, Matt told it the way it is with no bull, and the ability to compare our actual power useage with the effect the solar panel system will have on our future bills was important. The installation was very good, and passed inspection quickly. The follow up paperwork came through promptly, and the after sales service greatly appreciated.
A local company with credible people, good products and a happy customer.
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From the first point of contact, Adam Remigo was very helpful and informative about the sort of solar system that he would recomend for our property based on location and historical power usage. He was the only company that advised to use a clenergy marine grade stainless steel racking system for our bayride location. Another company, on questioning, said they used marine grade stainless steel but on further checking with the manufaturer it was found to be normal 304 grade stainless steel. The invertor we ended up with was a SMA Sunny boy 5 kw coupled with 14 panel 290w REC SOLAR Norwegian brand (although owned by a Chinese company). BOTH are considered to be in the premium range solar parts. From date of ordering to date of installation was only two weeks. All personnel involved with the installation from electrician Paul Clark, to the G-Store Solar Administrators Shannon Taylor and Dana, were were helpful in assisting with the installation process and explaning the proceedures to claim the State Government solar rebate. Adam in particular was not just a sales person trying to sell a system. He was also very knowledgeable about the types of systems and the whole installation process. I would unequivocally recomend G-Store to anyone intending to purchase s solar PV system Show additional information
An easy and efficient installation. They convinced me not to install flat to roof despite the wind at my place and I am generating heaps more than I would have. It was the right advice. Show additional information
What impressed me was the follow-up and effort made by G-store to make this a positive experience. They welcomed me into a store to better outline and explain solar panels when i had further follow-up questions. I paid more than i initially had intended on outlaying for solar but have been really happy with the result and solar energy that has been collected to use on my property. Show additional information
Only that everyone was accommodating of our wishes, they explained everything that they were doing and Adam was very honest. Show additional information
I would like to wholeheartedly thank you for your website! I had originally paid a deposit for a �crappy' system but then I accidentally found your site. After that I cancelled my original order and did my research to then purchase a system through a supplier on your website.
Honestly, thank you so much. A solar system for us is more about saving money as we are very eco oriented and wanted to make the right choice. Since installing the solar, we have now replaced our gas HWS with a Sanden heat pump system from the same supplier.
This set up will change the way we live and consume energy and it all began with you and your helpful blogs.
Next we need the batteries to come down in price and then I can hit up your website for more valuable information!
Again, thanks heaps for starting this site and sharing your knowledge!
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Great experience I had with G Store. They know their stuff and didn't push the sale. That's how confident they are with their product and service I guess. Overall, they made everything easy. The installers were friendly and even cleaned up after they finished the job. I would recommend them to anyone that wants quality Solar with platinum service. Well done guys. Show additional information
Overall it was good.
Only minor issue was the install was delayed due to installer not competent with heights (double storey), I had to following as I heard nothing for a few days after the installer left. After this the G-Store team were responsive and managed to rebook about a week later on a weekend.
It's been over a month since install and so far the system is working as it was sold to me, no issues and really happy with it.

G-Store were honest, reliable and overall good customer service.
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