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G-Store Reviews

Based on 291 reviews

  • 5 star 92
  • 4 star 185
  • 3 star 12
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.79
  • Customer Service
    4.68
  • Installation
    4.70

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About G-Store, Solar Installers

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years.

They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G-Store are located at 1095 Dandenong Road, Malvern East 3145 and      33 Princes Way, Warragul 3820.

G-Store Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
installation 18/12/2018 Show additional information
Excellent people to deal with, a friend of mine recommended them saying their customer support was fantastic, which is what I was looking for. They are not the cheapest
but I wanted people who were experts in the field, who had great after sales support, and a fantastic product and I am so glad that I chose them. Highly recommend them.
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Adam (G-Store Tech & Sale Rep) have been always been helpful (apply for Gov rebate) and informative, his understanding and knowledge of the solar panel system is second to none. I would recommend G-store to my family and friends. In fact..... my brother is having his Solar panel install by G-store next week. looking forward for some saving on the bill soon.
Big thank you to G-store and Adam.......!
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After much research we found G-store and especially Adam to be the best supplier to use for our solar installation. I spoke with Adam a few times and he took the time to discuss options for our installation. Their installers were friendly, reliable and efficient. They found the best solution for the placement of the inverter and subsequent conduit so that it was as out of sight as possible. We live by the bay so that was a consideration for all of the equipment, even the U channel used on the roof to mount the panels, to be salt corrosion tolerant. We settled on a Sunny Boy SMA inverter and REC solar Twin Peak panels. The system was installed yesterday and is performing better than planned. We are now just waiting for the government and utility side of the process which I am sure will take longer than I would like but just part of the process. In my mind you get what you pay for and while we haven't gone full premium it is a very good and reliable system. Show additional information
I engaged G Store to supply and install 4.6KW Solar system using LG NEON 2 335W panels and Enphase S270 micro inverters. Fantastic price and support from the whole team especially Dana in Solar Administration. The installers turned up right on time and did a fantastic job. Would highly recommend them for any solar install. Show additional information
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Having spent considerable months researching my optimum solar solution, I simply needed someone to install it. Had opted to go with G-Store as my solar installer due to the past reviews on SolarQuotes, and because they were the top two recommended by LG's support staff, and must say they have definitely lived up to their reputation and more...

Adam as my assigned rep was knowledgeable, helpful and (what I most value) honest. Definitely not one of the 'fast-sell' stereo types. They have a quality back-end tool to assess your solar needs and payback, which is pretty accurate and customisable compared to standard inflated versions the other retailers use to make the result look good. He also took the time to gather enough information about my consumption before recommending a solution. Although, if you're done the research meticulously enough its's easy enough to tell a rep who knows his stuff or just bluffing his way through. And Adam's definitely passed that test including the technical ones!
However, even if you are not lucky enough to get auto-assigned to him, all the staff I have spoken to from customer service to admin are very helpful and a pleasure to deal with. This continued even after the final payment was made :)
Martyn and his crew of installers were surprisingly rather well-presented, on time, finished ahead of schedule, and cleaned up well. He was very approachable and had the patience confirm the scope of works prior to installation and explain the final handover and use of gadgets twice if your still confused.

I won't rate the quality system as its too early to tell, but have chosen the system below because this is what my independent research led me to believe was the best combination from the premium brands. They are both well established technological leaders in their respective rights. Satisfyingly, this is also one of G-Store's top recommendations.
LG Neon2 335W x 18 (25 years warranty parts and labour)
Enphase IQ7+ Microinverter system (10 + 2 years warranty) Extra 2 yrs because of business relation with G-Store/Enphase.
(Ultimately you can only hold the installer accountable for their workmanship and reliability. Don't diss them if you purchased a mid-range/budget system and expect it to work flawlessly.)

Price-wise they are on par. Although admittedly I did not price haggle. I just believe any contractor will do a better job at full price, compared to discounted.

Their final quote is quite detailed, with written statements attesting any 'perks' or advantages included. They are quite simple a professional company from start to finish that values the services they offer, and willing to back up their service statements. If you need top-quality Solar installation, with an installer that is highly recommended and backed by LG/Enphase then G-Store is still the place to go.

I hope your experience with them will be as pleasant as mine, as well as any future dealings and follow-ups.
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G-Store were very prompt from the quotation to installation. They did exactly what they said they would do, on the day and time that they would do it. The installation crew were very polite and professional. It has made the whole process of installing solar panels so painless. Show additional information
Adam Remigio is a standout sales person. The first to reply to the Solarquotes request and he obviously knows his business and was the only one of the proposals who started by asking for our use files and then provided use profile graphics and explanations for why he recommended what he did. His email style can be enthusiastic and colourful, but packed with detail and information. The competitors just offered the max to deliver the 5kw limit connection to the grid. Adam is easy to reach and very responsive. There was a minor glitch in installation as the installer was not fully atop the new-to-him kit, but remedied the minor issue within hours of notification. All the staff and installers were pleasures to deal with. Their back-office procedures were very well managed from scheduling to paperwork done in under 4 weeks from install and now awaiting the energy supplier to reconfigure the meter.

Considering our weather in NE Melbourne is often overcast it appears to be working as close to projection as the weather permits. Happy to recommend G-Store.
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I spoke with three potential installers. The selected one was the only installer who identified particular physical issues with the location of the solar units which added significant cost to the project. They also gave objective advice on a number of issues. They were not cheap. Show additional information
GStore have been great to deal with. All staff have been very helpful during and after installation of our solar. Couldn’t have chosen a better company to deal with. Highly recommended Show additional information
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I have not been able to rate the quality of the system as it has only been installed a week or value for money because I did not get a written firm quote from anyone else to compare like for like
Also,
There was a postponement on the day it was scheduled to be installed and I also had them quote and then install a solar hot water system. this also had problems and 3 weeks later I am still waiting for it to be completed. A few hiccups but generally happy with them.
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Roy. From Malvern East. 26-11-18.

Excellent Appraisal and Advice from Adam Remigio together with a Very Good Installation Team led by Paul Clark.
Highly Recommended.
Thank You.
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This install was in my opinion a job that you would call 100%. From Matt, the sales person, to the fantastic price that was given on a quality system, the installers that did a great job and the office staff were very efficient and knowledgeable. Show additional information
Installers were proficient, professional and pleasant. The company provided excellent information in response to questions, and did so promptly. Show additional information
Mat and his team where fantastic. Just great to deal with. Everything was explained to a T. Would go through the whole process again!!! Show additional information
I went with g store based on ratings on your website Show additional information
I should have done it earlier. Show additional information
Unlike many many sales people we were approached by, Matt told it the way it is with no bull, and the ability to compare our actual power useage with the effect the solar panel system will have on our future bills was important. The installation was very good, and passed inspection quickly. The follow up paperwork came through promptly, and the after sales service greatly appreciated.
A local company with credible people, good products and a happy customer.
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From the first point of contact, Adam Remigo was very helpful and informative about the sort of solar system that he would recomend for our property based on location and historical power usage. He was the only company that advised to use a clenergy marine grade stainless steel racking system for our bayride location. Another company, on questioning, said they used marine grade stainless steel but on further checking with the manufaturer it was found to be normal 304 grade stainless steel. The invertor we ended up with was a SMA Sunny boy 5 kw coupled with 14 panel 290w REC SOLAR Norwegian brand (although owned by a Chinese company). BOTH are considered to be in the premium range solar parts. From date of ordering to date of installation was only two weeks. All personnel involved with the installation from electrician Paul Clark, to the G-Store Solar Administrators Shannon Taylor and Dana, were were helpful in assisting with the installation process and explaning the proceedures to claim the State Government solar rebate. Adam in particular was not just a sales person trying to sell a system. He was also very knowledgeable about the types of systems and the whole installation process. I would unequivocally recomend G-Store to anyone intending to purchase s solar PV system Show additional information
An easy and efficient installation. They convinced me not to install flat to roof despite the wind at my place and I am generating heaps more than I would have. It was the right advice. Show additional information
What impressed me was the follow-up and effort made by G-store to make this a positive experience. They welcomed me into a store to better outline and explain solar panels when i had further follow-up questions. I paid more than i initially had intended on outlaying for solar but have been really happy with the result and solar energy that has been collected to use on my property. Show additional information
Only that everyone was accommodating of our wishes, they explained everything that they were doing and Adam was very honest. Show additional information
I would like to wholeheartedly thank you for your website! I had originally paid a deposit for a ‘crappy’ system but then I accidentally found your site. After that I cancelled my original order and did my research to then purchase a system through a supplier on your website.
Honestly, thank you so much. A solar system for us is more about saving money as we are very eco oriented and wanted to make the right choice. Since installing the solar, we have now replaced our gas HWS with a Sanden heat pump system from the same supplier.
This set up will change the way we live and consume energy and it all began with you and your helpful blogs.
Next we need the batteries to come down in price and then I can hit up your website for more valuable information!
Again, thanks heaps for starting this site and sharing your knowledge!
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Great experience I had with G Store. They know their stuff and didn’t push the sale. That’s how confident they are with their product and service I guess. Overall, they made everything easy. The installers were friendly and even cleaned up after they finished the job. I would recommend them to anyone that wants quality Solar with platinum service. Well done guys. Show additional information
Overall it was good.
Only minor issue was the install was delayed due to installer not competent with heights (double storey), I had to following as I heard nothing for a few days after the installer left. After this the G-Store team were responsive and managed to rebook about a week later on a weekend.
It’s been over a month since install and so far the system is working as it was sold to me, no issues and really happy with it.

G-Store were honest, reliable and overall good customer service.
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Very happy with the we hole process and have already recommended to family and friends. Show additional information
G-Store offer a very friendly and detailed service. Their response time to any questions via phone or email is excellent. They take an extreme amount of pride to ensure the client purchases the best product within the budget and support you all the way through process until the system is full commissioned. Show additional information
It was great dealing with Adam, I found him to have good product knowledge, helping and advising me choose a good system.
Whenever I had any question, Adam was always there to give me impartial advise.
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Our 3.35kW system:
- LG Neon2 335W x 10 (25 years warranty)
- Enphase IQ7+ Microinverter system (12 years warranty)
- MyEnlighten software (production + consumption monitoring)
- Full switchboard up grade
- 4/10 panels tilted on flat roof section of house
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Because I am lazy, I stole the below comments from previous reviews (thanks guys haha). But without a doubt, I am 110% behind their comments.
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Dan: “Adam Remigio is absolutely fantastic! He is knowledgeable and provided all the specifications, details and most importantly a suggestion on the system (panels and inverter) along with the precise location on the roof.” (15/10/18)

Me: Adam is extremely accommodating and easy to reach via phone/email/sms????
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John: “Also they left the site clean and tidy!” (16/10/18)

Me: Lee Hampson and his installation team were an absolute joy to have over! Efficient, professional and very easy to work with ????
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Thanks for installing 5kW LG+Fronius solar system at my home on 18/10/18. The reason for having g-store install the system is because they were friendly and customer oriented, don't push to sell their products but used their knowledge to provide the best configuration for my house. They don't bad mouth other companies. Price was not the cheapest but I paid for their experience, knowledge and advice. Thanks Matt, installers and the support team members. Show additional information
GStore was the only company which did a thorough assessment of my usage and didn't recommend the maximum size system (most margin I guess). Also the quality of the components selected and the choice of micro inverters suited my situation which involved possible shading issues that may arise due to development in the future. Also the orientation selected worked out much better in terms of payback periods compared with other quotes, once I had done the research on the matter.

The response to any of my inquiries were always rapid and excellent.

The overall quality of the installation is great with the neatness outstanding compared with other roof's I see around my suburb.

My only complaint would be when installing the panels the installer had to grind my tiles down, which was fine and I was happy with. Only problem is the fragments of tiles weren't cleaned up prior to the installation of the panels, so I went up onto the roof to clean up the gutters/check out the panels and noticed shards of tiles under the panels and all over the roof. But as the panels are now fixed down I can't clean the fragments under the panels up and have to wait for them to wash into the gutters which is frustrating. Why couldn't it have been cleaned up prior. Probably no-one gets up on the roof to look at these things so they can get away with it.
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My system was only installed on Friday, so my feedback would be better informed in a month or two. I am grateful for your service as it has helped me by filtering out the cowboys (and cowgirls). I feel like I paid top dollar, but I am hoping that "the quality will be remembered long after the price is forgotten" Show additional information
We have been in contact with other companies as well, but G Store's service stood out from the very beginning: Great service, very knowledgeable staff, immediate cost estimate (where others took weeks to get back to us with quotes, G-Store took the initiative and presented us with a proposal in their first response to our inquiry). Show additional information
Excellent after-sales service including system monitoring, assistance with government and retailer forms, answering our many questions in plain language terms and providing useful tips about maximising the benefits of our solar system.

A good example of their customer focus was the install crew repaired cracked tiles that were nowhere near the solar panel site "because we were already up there" which saved us additional cost of engaging a roof repairer. Also they left the site clean and tidy!

We feel like a VALUED customer, which is a rare thing in the current corporate energy environment.
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There are many reasons why I decided to go with G-Store!
Adam Remigio is absolutely fantastic! He is knowledgeable and provided all the specifications, details and most importantly a suggestion on the system (panels and inverter) along with the precise location on the roof.
It was nice NOT to talk to a salesperson but someone who "knows there stuff."
I ended up going with the LG Neon2 335W x 16 (25 years warranty) + Enphase IQ7+ Microinverter system (12 years warranty)
All I can say the system is extremely efficient especially given there are several trees around our property.
I can clearly see both the short and long term investment of the system and look forward to adding a battery at some stage.
HIGHLY HIGHLY RECOMMEND G-STORE!!
You will not be disappointed as these guys know what they are talking about.
10/10
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G Store performed the most detailed analysis of our past usage and put more diligence into our panel orientation proposal during the sales process.

Install was promptly scheduled and completed with a minimum of fuss.

G Store were also proactive in providing all of the documentation and from needed for the new Vic state rebate.

Everyone we dealt with throughout the whole process was friendly and professional

Very happy with the entire experience and highly recommend.
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G-Store provided great service throughout the processes of purchasing and installation of the solar solution.

Highly recommended.
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Everything promised was achieved and on time. Very professional. Show additional information
G-Store were professional from start to finish. They provided us with enough technical information to make an informed decision regarding the kind of system and components that we wanted, and had the patience to wait for us to make a final decision. They clearly pride themselves on providing a great service, and on supplying good quality solar systems without cutting corners. The installation went smoothly, and the after-sales service was exemplary. All questions were answered swiftly, and documents promptly supplied as required. I would certainly recommend them. Show additional information
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Iam very pleased with my choice of supplier G Store Thier attention to detail and commitment was fantastic. From day one to the completion of works it was seamless, Adam,G Stores consultant has repeatedly called me and advised on the connection process. Very reassuring as it’s a big commitment , all working as quoted Thanks to All at G Store Barry Hodson Show additional information
Had excellent sales support when looking at installing a new solar system, which included looking at a number of technical and capacity options and financial modelling. Good follow up service and the notification of the new VIC Government incentive finally made the installation attractive enough to install. Show additional information
G store solar, excellent to deal with, professional, on time, Adam and his installers first class. Highly recommend. Show additional information
Extremely helpful, thorough, knowledgeable, comprehensive. I didn’t feel like I was being ‘up-sold’ but that the options suggested to me were best for my situation. Adam was a professional rather than a salesman. Recommended to others. Show additional information