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G Store Reviews

Based on 69 reviews

  • 5 star 16
  • 4 star 46
  • 3 star 6
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.12
  • System Quality
    4.63
  • Customer Service
    4.43
  • Installation
    4.58

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About G Store, Solar Installers

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years. They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G Store Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
BEING INSTALLED TODAY. HAD DIFFICULTY GETTING A DETAILED QUOTE FROM ADAM THE SALES GUY. HE SEEMED TO RELY ON HIS SUPERIOR KNOWLEDGE OF SOLAR. EVENTUALLY GOT DETAIL FROM MATT. ALMOST DID NOT GO THROUGH WITH IT. Show additional information
Great service, awesome product and a fanastic install. G Store took care of all our needs including the paperwork. Apart from payment for the system we didn't have to lift a finger. Quality is measured by the deliverence and these guys delivered on every level, for a bit over 10kW to produce in the 60kW range on days during August was far above the estimates given before we purchased. Bring on summer, we are glad we decided on the premium option on all accounts. Show additional information
Pity that it takes 40 days plus from installation date for your energy supplier to be advised and for your surplus electricity that is sent to the grid being actually paid for.

Supplier Reply

Hi Julie and Bill

Just to clarify on your comment, the energy provider is notified as soon as we get the Certificate of Electrical compliance. It takes some energy suppliers up to 40 days to facilitate the meter changeover in a lot of cases this happens within 7-14 days. Some retailers are more efficient than others.

As you are self consuming around 80% of your energy, your feed in since install is approximately 80kW. The feed in tariff is a very small part of the financial benefit of having solar.

If you require further clarification feel free to give us a call.
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This was a new experience in a field of little knowledge for me.Adam from G Store spent the time to discuss the various options and the system that would best suit our requirements..I have been very happy with the installation - nil mess, arrived on time and I have been advised our system is working to design. Have heard from our electricity supplier re adding our system to the grid in timeframe that was mentioned. For us the installation of solar was a good environmental move. Look forward to seeing what gains we achieve on future electricity accounts. Show additional information
I would like to say thanks to Adam and the guys that installed our system. He answered all our questions explaining easily for us to understand. We received prompt service and installation within 7 days. Can't complain with this efficient service. The installation guys were thorough and let us know what they were doing at all times and answered all questions. I chose the LG Neon 2 which are a bit more expensive but as they say "you get what you pay for" and am happy with the system. All paper work was taken care of as well so not a lot I had to do. No problems recommending G Store to anyone who wants a good reliable service. Show additional information
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Sales very good but installation very slow. Panels put up quickly and efficiently 3 weeks ago but still waiting for final connection at switchboard so it is operational. Getting a bit frustrated now just want it finished. Show additional information
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Adam from G-STORE came to meet with us and explained everything in easy to understand terms. The team that did the installation was very professional and efficient and clean! Highly recommended bunch of people Show additional information
They didn't properly assess what was required to modify the switchboard so when the installation guys turned up the work couldn't be fully completed as an additional switchboard was required - which wasn't included in the quote. Subsequently, they fitted the additional switchboard - at no additional cost to us. So a bit of a delay but great customer service! Show additional information
Adam from G-STORE was excellent in explaining the solar system I required in easy to understand terms, I would highly recommend G-STORE to anyone thinking of going solar. Show additional information
Only day 1 of the installation so unable to really comment on the full operation but the ease of the process, the non pushy sales process yet excellent customer service- its all been a very simple and enjoyable process. Ive been put of solar in the past because it all seemed too complicated and the information was inconsistent or complex, finally I found a way with GStore and i'm a really happy customer! Show additional information
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Completing a survey such as this one week following installation doesn't really help anyone who's considering buying a solar system. The reality is that to be meaningful the survey should be conducted at six and maybe 12 months AFTER installation to (a) rate system and installation quality, (b) system efficiency (does it meet it's design parameters) and (c) what the after-sales service has been like.

All we can say at this point is that G-Store have lived up to their word with regards explaining the pros and cons of various systems/options and what they'd do and when.
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Excellent and responsive communication with Adam
Full explanations of whole installation and service
What was promised was provided
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We were very pleased with the process. The G Store personal we had contact with were well informed and professional. The solar panels are in and working well.
Now it get an aircon to use some of the power we are going to generate over summer.
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Professional, gave sound advice, could explain the benefits of all equipment for our site. Fearless independent advice. Always prompt and fast follow up of my questions by phone and email. The installation crew were fast efficient thoughtful and solved a difficult wiring to our switchboard. Very good and left no rubbish on site. Highly recommended. Show additional information
Awesome company to deal with. They have proactive and professional throughout the whole process. I'm really glad I chose them. Show additional information
We paid, probably twice what we had to for a system in order to get a good system from someone who provided good service. Unfortuneately it felt like once that G-STORE had our money they quickly "moved on". Did not answer emails, did not answer phone calls. They messed up the paperwork for our electricity supplier and I then had to perform all the follow up work. If I had to do it again I would probably just buy the cheap system from EuroSolar or TrueValueSolar. You don't expect service when you buy budget.

Supplier Reply

Hi Roger, I was disappointed to read your review. Here at G-Store we pride ourselves on Quality of product, installation and customer service, as a whole package. Knowing you were budget conscious I worked out a solution using a quality LG Neon module for $400 more that the competing quote for a REC panel solution. The installation took place with a week, was signed of by an electrical inspector and G-Store followed up with our own independent inspection a week after you finalised your account for our own quality assurance. This is something you wouldn't get from the two suppliers, let alone most others out there. I acknowledge you sent an unanswered "email" which on return of your call I found in our junk mail. As for unanswered calls, that is hardly a fair comment as you rang at 12pm and 3pm last Tuesday while I was out of the office. Your call was returned around 4pm when I was finished with my appointments. I will also draw to your attention the offer I made to make an appointment with you to address any other further needs which until this time I have had no feedback on. Good news is your quality solution is performing above expectation and you are self consuming the majority of your power production. Show additional information
We chose G Store to instal our solar panels because they were prompt in replying to our request for a quote and were prepared to come and do a site visit. Adam was informative and gave us clear options based on our energy use and latitude. He gave a recommendation for a particular brand of panel and inverter but was not pushy, which I appreciated. He was prepared to build a system that best fit our needs and budget.
The installation was not without some issues but the crew were very professional and got the job done.
All in all very pleased with the whole process.
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Unlike the other solar company recommended to me, G-Store was happy to have a rep come out to eyeball my place and talk to me. He spent an hour and half which I think was great service. G-Store was able to source the latest generation panels that hadn't yet arrived in Australia and get them on my roof within a few weeks. Their installers were experienced and professional. It seems they under-quoted a bit on the work required on my switchboard as they were not able to complete that part on the day and had to come back a slightly frustrating 2 weeks later. On the plus side, they did not charge me for the extra work that involved installing a new switchboard box alongside my existing one. Overall I am very happy with the value and service provided for a premium system. Show additional information
I didn't want a company way out of my area. One company only went by price - recommended by a neighbor. I always want best quality at best price. G store were good in time spent and explanations given. I have nothing really to compare with but I think every thing was really good. However all the paperwork is not yet complete so its probably a little bit to early to be completing this questionnaire. Show additional information
Customer service pre-installation was excellent, very pro-active and informative (thank you Adam), one of the main reasons we chose G-Store. The other reason we chose G-Store, even though they were not the cheapest quote, is that they use top quality products and we were happy to pay for a quality system. Once we had approved installation, customer service dropped off a little, possibly because staffing issues. On the day that installation was completed, the installer told me that G-Store would contact me regarding accessing online information for our system and confirmation that our system was working properly. I waited a week to hear from G-Store, anticipating a final invoice, and finally had to ring them and was told they were short of staff. Overall we are happy with our solar installation to date (it has only been installed for a short period) and our electricity company has already been in touch with us regarding feed-in tariffs. Show additional information
G-Store came up with a few different options based on my needs and price range and advised me of the pros and cons of each system. They were not pushy and when I was ready, they arranged installation quite quickly. The installers turned up on time and were very professional, polite and did a nice clean job. Show additional information
Seems to be quite a lot of competition in the market place. A will tell you his is the best value for money. B will say same thing. Deciding is the difficult part. Show additional information
We are very happy with our solar system. The guys at G Store were prompt, professional and very easy to deal with. Bring on the solar revolution! Show additional information
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Very helpful service in selecting the system, very professional and neat installation Show additional information
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So far so good. Only just had the system installed, but looking good so far. Show additional information
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G-Store did a great job and we would highly recommend them to anyone. After visiting the store we opted for the new LG Black 320W, they look great and are performing above the expected output we received prior to purchasing. The installers were great, turned up on time and after completion cleaned up after themselves. Show additional information
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Great workmanship, looks good, neat and tidy and as promised. Show additional information
Adam Remigio from G Store solar was very professional, pleasant, prompt and clearly explained all that we needed to know about our solar installation. He deserves a medal for patience - a number of unrelated issues prevented us from making a decision for 2 months, but he continued to follow up without being intrusive and we were very happy to make the choice we did. Installation was painless and the inspection completed within a week. The Enlighten App works well and is a very useful tool in monitoring and understanding our electricity usage. Full marks all round. Show additional information
G Store gave me a detailed quote when I asked for it, service was prompt, the installers were very efficient and very helpful. Show additional information
Still determining the value for money aspect. System is not generating as much power as expected but the supplier is still providing support to tweak the system. Show additional information
Mine was a slightly awkward installation requiring re-siting of water panels from the second story and a combination of east, north (mostly), and west LG330 panels. G-Store facilitated a very good plumber to shift the water panels. The electric panel installers arrived at 7am, seemed very competent, worked like trojans, & had everything going by 4pm. The Enphase monitoring is great and shows we are generating between 8 & 15 kWh daily in the variable Melbourne winter. Very pleased! Show additional information
Pre-sales information was very helpful. Excellent installation team. No noise, no mess. About a 4 hour install for the 12 panel system. Show additional information
Adam Remigio from GStore was very professional and competent. After first contact he came to my home and we discussed the existing supply system (3 phase supply with 3 smart meters for my all electric house). He checked the roofing system for installation issues and examined my recent bills and we decided a strategy. He proposed micro inverters and explained the internet connection for system monitoring and detection of any component failure, plus my ability to monitor the system. All this convinced me to engage GStore to provide the system. System installation followed within two weeks. The installation team arrived on time as arranged and completed the task in 5 or 6 hours. Adam is keeping in touch as the final steps are completed. Electrical safety has been checked and confirmed and we await adjustments to the smart meters and final acceptance by my retailer.

The entire process was exceedingly professional, competent and efficient. I would not hesitate to recommend Adam Remigio and GStore to anyone contemplating installation of a solar system.
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Experience sales person. Provide most conservative overview based on my roof rather than trying to cramp as much panels in as possible and hope that it will work on installation day. Overall installation experience is great and punctual. Show additional information
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The procurement process and installation of my Solar System was an extremely positive experience.

Matt of G-Store was so good to deal with. He is very knowledgeable about the systems, has very good communication skills, and was prompt at responding to follow-up questions. There was no pressure to purchase. Upon placing the order Matt was quick to arrange installation. He was also pro-active in checking that the installation had gone well and getting me introduced to the App that lets me monitor system performance.

The installers arrived right on-time. Their work was very neat, and efficiently performed. Easy to have a conversation with and happy to explain what was happening. They were meticulous in cleaning up all offcuts, wood shavings from drilling, etc. They set up a high benchmark for other trades to aspire to.

System has now been installed for 4 days. The performance of the system well exceeds my expectations.
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The pre-sales service was excellent - the guy was on time, friendly, knowlegable and answered all questions to my satisfaction. Installation went well just as promised. Inspection also went well. However after sales service was a bit ordinary. Forms not completed properly delayed full implementation.

Supplier Reply

Hi Ken

Your provider in particular has been getting quite pedantic with paperwork requirements. Having said that, I received an email from them at 9.26am on the 23/5 to provide some additional information, the issue was resolved at 9.35am on the 23/5 via email which you would be aware of. At G-Store we are proud of our product, installation capacity and customer service. Your forms were submitted on time and the solar connection time is standard and purely up to the energy retailer (up to 40 days). Our 9-minute response to a query was about as good as we can do! Perhaps the timeline for connection was not explained clearly enough to you from the outset and we will ensure that we take on board your feedback. Good news is you were saving power the day of install. If you have any other concerns you can always contact us directly in store between 8am and 5.30pm.
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Very professional and thorough. Detailed quote and pictures, honest assessment of slight problem flat roof and how to work around it. Sales person I dealt with very polite and professional. Installation flawless and everything up and running on the one day.
Would definitely recommend them to anyone looking for a quality system.
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Speedy from first contact to installation. Show additional information