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G Store Reviews

Based on 47 reviews

  • 5 star 12
  • 4 star 32
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.18
  • System Quality
    4.65
  • Customer Service
    4.45
  • Installation
    4.65

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About G Store, Solar Installers

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years. They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G Store Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Unlike the other solar company recommended to me, G-Store was happy to have a rep come out to eyeball my place and talk to me. He spent an hour and half which I think was great service. G-Store was able to source the latest generation panels that hadn't yet arrived in Australia and get them on my roof within a few weeks. Their installers were experienced and professional. It seems they under-quoted a bit on the work required on my switchboard as they were not able to complete that part on the day and had to come back a slightly frustrating 2 weeks later. On the plus side, they did not charge me for the extra work that involved installing a new switchboard box alongside my existing one. Overall I am very happy with the value and service provided for a premium system. Show additional information
I didn't want a company way out of my area. One company only went by price - recommended by a neighbor. I always want best quality at best price. G store were good in time spent and explanations given. I have nothing really to compare with but I think every thing was really good. However all the paperwork is not yet complete so its probably a little bit to early to be completing this questionnaire. Show additional information
Customer service pre-installation was excellent, very pro-active and informative (thank you Adam), one of the main reasons we chose G-Store. The other reason we chose G-Store, even though they were not the cheapest quote, is that they use top quality products and we were happy to pay for a quality system. Once we had approved installation, customer service dropped off a little, possibly because staffing issues. On the day that installation was completed, the installer told me that G-Store would contact me regarding accessing online information for our system and confirmation that our system was working properly. I waited a week to hear from G-Store, anticipating a final invoice, and finally had to ring them and was told they were short of staff. Overall we are happy with our solar installation to date (it has only been installed for a short period) and our electricity company has already been in touch with us regarding feed-in tariffs. Show additional information
G-Store came up with a few different options based on my needs and price range and advised me of the pros and cons of each system. They were not pushy and when I was ready, they arranged installation quite quickly. The installers turned up on time and were very professional, polite and did a nice clean job. Show additional information
Seems to be quite a lot of competition in the market place. A will tell you his is the best value for money. B will say same thing. Deciding is the difficult part. Show additional information
We are very happy with our solar system. The guys at G Store were prompt, professional and very easy to deal with. Bring on the solar revolution! Show additional information
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Very helpful service in selecting the system, very professional and neat installation Show additional information
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So far so good. Only just had the system installed, but looking good so far. Show additional information
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G-Store did a great job and we would highly recommend them to anyone. After visiting the store we opted for the new LG Black 320W, they look great and are performing above the expected output we received prior to purchasing. The installers were great, turned up on time and after completion cleaned up after themselves. Show additional information
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Great workmanship, looks good, neat and tidy and as promised. Show additional information
Adam Remigio from G Store solar was very professional, pleasant, prompt and clearly explained all that we needed to know about our solar installation. He deserves a medal for patience - a number of unrelated issues prevented us from making a decision for 2 months, but he continued to follow up without being intrusive and we were very happy to make the choice we did. Installation was painless and the inspection completed within a week. The Enlighten App works well and is a very useful tool in monitoring and understanding our electricity usage. Full marks all round. Show additional information
G Store gave me a detailed quote when I asked for it, service was prompt, the installers were very efficient and very helpful. Show additional information
Still determining the value for money aspect. System is not generating as much power as expected but the supplier is still providing support to tweak the system. Show additional information
Mine was a slightly awkward installation requiring re-siting of water panels from the second story and a combination of east, north (mostly), and west LG330 panels. G-Store facilitated a very good plumber to shift the water panels. The electric panel installers arrived at 7am, seemed very competent, worked like trojans, & had everything going by 4pm. The Enphase monitoring is great and shows we are generating between 8 & 15 kWh daily in the variable Melbourne winter. Very pleased! Show additional information
Pre-sales information was very helpful. Excellent installation team. No noise, no mess. About a 4 hour install for the 12 panel system. Show additional information
Adam Remigio from GStore was very professional and competent. After first contact he came to my home and we discussed the existing supply system (3 phase supply with 3 smart meters for my all electric house). He checked the roofing system for installation issues and examined my recent bills and we decided a strategy. He proposed micro inverters and explained the internet connection for system monitoring and detection of any component failure, plus my ability to monitor the system. All this convinced me to engage GStore to provide the system. System installation followed within two weeks. The installation team arrived on time as arranged and completed the task in 5 or 6 hours. Adam is keeping in touch as the final steps are completed. Electrical safety has been checked and confirmed and we await adjustments to the smart meters and final acceptance by my retailer.

The entire process was exceedingly professional, competent and efficient. I would not hesitate to recommend Adam Remigio and GStore to anyone contemplating installation of a solar system.
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Experience sales person. Provide most conservative overview based on my roof rather than trying to cramp as much panels in as possible and hope that it will work on installation day. Overall installation experience is great and punctual. Show additional information
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The procurement process and installation of my Solar System was an extremely positive experience.

Matt of G-Store was so good to deal with. He is very knowledgeable about the systems, has very good communication skills, and was prompt at responding to follow-up questions. There was no pressure to purchase. Upon placing the order Matt was quick to arrange installation. He was also pro-active in checking that the installation had gone well and getting me introduced to the App that lets me monitor system performance.

The installers arrived right on-time. Their work was very neat, and efficiently performed. Easy to have a conversation with and happy to explain what was happening. They were meticulous in cleaning up all offcuts, wood shavings from drilling, etc. They set up a high benchmark for other trades to aspire to.

System has now been installed for 4 days. The performance of the system well exceeds my expectations.
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The pre-sales service was excellent - the guy was on time, friendly, knowlegable and answered all questions to my satisfaction. Installation went well just as promised. Inspection also went well. However after sales service was a bit ordinary. Forms not completed properly delayed full implementation.

Supplier Reply

Hi Ken

Your provider in particular has been getting quite pedantic with paperwork requirements. Having said that, I received an email from them at 9.26am on the 23/5 to provide some additional information, the issue was resolved at 9.35am on the 23/5 via email which you would be aware of. At G-Store we are proud of our product, installation capacity and customer service. Your forms were submitted on time and the solar connection time is standard and purely up to the energy retailer (up to 40 days). Our 9-minute response to a query was about as good as we can do! Perhaps the timeline for connection was not explained clearly enough to you from the outset and we will ensure that we take on board your feedback. Good news is you were saving power the day of install. If you have any other concerns you can always contact us directly in store between 8am and 5.30pm.
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Very professional and thorough. Detailed quote and pictures, honest assessment of slight problem flat roof and how to work around it. Sales person I dealt with very polite and professional. Installation flawless and everything up and running on the one day.
Would definitely recommend them to anyone looking for a quality system.
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Speedy from first contact to installation. Show additional information
We were thrilled with the service from Gstore. Our initial contact with Adam was extremely positive and he explained the system and how they could tailor it to our needs in an easily understandable way. Throughout the whole process the communication to us was great and we were always familiar with the process. The installers arrived on time and were very professional in their duties. Gstore followed us up afterwards and we have been very happy with the whole process. The system is great and I would have no hesitation in recommending Gstore to anyone who was contemplating a solar system. Show additional information
The reason we have allocated an average rating for customer service at this juncture is because we have been a bit disappointed with communication and follow up in response to our queries/requests in a couple of instances. Show additional information
High quality products installed by skilled and dedicated installers, Absolutely no high pressure sales tactics are used, Hassle free, friendly and very professional. Show additional information
G Store were very helpful in explaining the difference in panels to us. Their service has been very good although there was some confusion with the mounting plates for our roof that delayed the installation for a week. Follow up during this time was not as good as was hoped but it was sorted in the end. Installer was a really nice guy. Show additional information
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We chose a microinverter system with quality panels that enabled fewer panels and have found the performance exceeds our expectations. Show additional information
We have only had the system for a few days. Too early to know about value for money/quality. But no complaints. Show additional information
In the end it came down to a question of technologies and components offered. I didn't choose the cheapest offering but felt that, based on research and potential future needs, I chose the right technology. I had to become familar with the differences between the three main offerings - string inverters, optimized systems and micro-inverters. The SolarQuotes site had quite a bit of information that helped. Show additional information
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I had a 7kW micro inverter system installed last week and I'm stoked with the overall result. Matt from G-Store offered great service and advice and his pricing was better than the three other solar providers that I had quote on comparable systems. The install was half a day and the tradies were neat and efficient. Very happy with the overall experience and will definitely be dealing with G-Store again. Show additional information
G-Store delivered first rate customer service. Sales, tech support, admin and installers all went above and beyond. Their advice was always helpful and provided in a timely manner. The quote was competitive, options were explained and the recommended system is now delivering to our expectations. When their are so many solar providers we found it was the before and after sales service that mattered the most. The gear and install is top notch too. Show additional information
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The install took half a day and the installers were both friendly and professional.
G Store has acquired some long term customers with us.
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In Short:
G Store provides absolutely unbeatable service
I have absolutely no reservations with fully recommending G Store for anyone that's considering buying solar panels.

The longer review:
G Store provided unbeatable service. After engaging with the Solar Quotes website I received a call from Mark Colwell at G Store who was happy to discuss solar energy in great detail and was very open with the different options and when solar is and isn't suitable. All of my dealings with G Store were with very down to earth people that had a no BS approach and there was no pushy sales pitch.
I went with a 5.28kW system which has so far produced about 26.2kWh per day over the past week (in winter).

I'd originally started seriously looking at solar after a door knock salesperson tried to sell a completely overpriced system to us. I then found the Solar Quotes website and self educated about solar and the different systems as well as who is and isn't suitable. Using the Solar Quotes service to get three quotes, G Store was the first to contact me and their service has been way above what you generally see in any industry these days.

As mentioned above, if you're looking for a good company to install your solar panels, I recommend engaging with G Store.
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Helpful friendly service, No fuss installation on time. Very happy with solar system Show additional information
From the time of the initial quote they felt the right Company to go with. Professional follow up from sales and customer service people. They did all the things they promised and kept us in the loop about their communication with Ausnet. Also delivered on their timing and the installers were as good as they assured us they would be. They did not charge a cent more than they quoted and we are very happy with the system we got. So a great experience from the word go. Show additional information
Mark from G Store was quickest to respond to my request for a quote and throughout the process was highly responsive and helpful. I ended up with 8 Ben Q panels with Enphase micro inverters at a very competitive price. Installation was very quick - about a week from signing the deal. Installers arrived at the crack of dawn i.e. about 7am and worked consistently and efficiently to complete in about half a day. They also replaced my old fuse board for a new RCD one, again at an extremely competitive price. I went for high end panels with micro inverters after consulting with Mark about my needs. I am interested in battery storage in the future when this becomes economic and micro inverters will allow me to up-scale the system easily at that point. They also have several efficiency and safety advantages. Throughout, I found Mark not only very knowledgeable but also genuinely enthusiastic about solar power generally and he gave me loads of advice which helped us to decide on our final choice of array. Since installation, about two weeks ago, the array has been pumping out more kWhs than I expected and overall we are very happy with the product and the service we received from G Store. The other advantage of G Store for me is that they also sell associated systems such as hot water heat pumps which will allows for a total "joined up" household energy system - very useful for future energy efficiency upgrades. Show additional information
I chose G-Store for a lot of good reasons – they invested the time to ensure that the system I installed was both high quality and fit for purpose. This included inspecting my roof to take measurements and listen to my concerns regards my need to preserve some roof access for possible tile repairs etc and gutter maintenance. Mark selected a system of panels to best suit my requirements. G-Store have been very responsive to my many system, performance, technical and commercial queries. Their quote was very competitive and their installation team very experienced and knowledgeable. The whole process went very quickly and smoothly.
At some stage I had a need to obtain deeper technical and engineering knowledge and specifications of the equipment (to satisfy my engineering based mind). This was initially a little difficult to obtain from the manufacturer, however both Mark and Miwa vindicated my belief and confidence with their help and subsequent responsive action. I’m happy to say that I’m now fully satisfied with the experience to date. I believe I have a quality installed solar system and am looking forward to reaping its benefits.”
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