G-Store Reviews

Based on 328 reviews

  • 5 star 106
  • 4 star 207
  • 3 star 13
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.28
  • System Quality
    4.79
  • Customer Service
    4.69
  • Installation
    4.71

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About G-Store, Solar Installers

G-Store
Platinum Partner

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years.

They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G-Store are located at 1095 Dandenong Road, Malvern East 3145 and      33 Princes Way, Warragul 3820.

G-Store Solar Reviews

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Matt, Shannon and the team were prompt, helpful, knowledgeable and practical. From recommending a system, getting a quote right through to post installation support, G-Store provided top notch service and an excellent system.

Even with a grid voltage issue after installed - not the fault of the system or installation - Matt and the team got the system checked out, advised on the issue, and recommended how to escalate the issue to the network operator. The issue was fixed within days of installation.

I cannot recommend G-Store highly enough.
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I am extremely happy with the installed system and it is working exactly as predicted. Adam and the G-Store Team provided excellent service. The entire process was well explained, planned and executed. The installation was fast, efficient and on the scheduled day. Thanks to G-Store, the associated paperwork was a breeze. I can highly recommend G-Store and will use again for any future expansion of our system. Show additional information
I would highly recommend G-Store. The entire process from quote and installation to receipt of required paperwork and liaison with my energy distributor / retailer was handled professionally and quickly, with process completed in about 3 weeks from my acceptance of Adam's quote. No tiles were broken during installation, quite an achievement on my very tight roof space. System, including the excellent monitoring system, is working well and I couldn't be happier with the result. Show additional information
I can't fault the service from G-store. Adam was simply fantastic. He answered all my queries without skipping a beat. I was impressed with his technical knowledge. Adam took the time to explain exactly why he recommended that particular configuration/system. He never pushed for a sale but instead provided options with the pros and cons and allowed me time to make up my mind.
The install process took a bit longer than expected due to some unforeseen circumstances. Nevertheless, Paul and his install team tackled the problems head on and managed to solve all the issues. They also did not leave any mess behind.
The entire process including filling the necessary paperwork was seamless.
I can easily monitor my daily usage/production via the Enphase app.
Adam gave me a follow-up call a few weeks after the install to check if everything was working as expected.
G-store might not be the cheapest option but they provide excellent customer support coupled with the best quality equipment available.
I highly recommend G-store; amazing value for money!

PANELS
15 LG NeON 2 - 335w panel
5.025 KW

INVERTERS
3 phase compatible IQ 7+ microinverters
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GSTORE kept every promise they made.
Their responses to emails were prompt and accurately answered my questions.
Adam is technically competent and client focused.
The installation was done less than two weeks ago and were have already all compliance documentation.
In a word you get what you pay for at Gstore.
The process of installing a Solar PV system has been painless and straightforward.
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I would recommend G-Store to everyone whom is looking for solar.
Great installers, they installed 15 x 340W LG panels with Fronius inverter.
So far real happy with the performance of the system.
Real good customer service and fast reply if you have a question.
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We have just had this system installed, but so far our experience has been very positive.
All our questions have been answered and all steps of the installation have been very carefully attended too.
The entire process has been considerably stress free, with all relevant paper work delivered in a very timely manner.
We have been walked through each process and never left wondering what to do next.
Thank you Adam for your patience and assistance with every step of this process it has been very much appreciated.
I would have no hesitation in recommending G-Solar to any one seeking to purchase Solar Power.
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Comprehensive information provided with quotation.
Excellent after sales follow up.
Excellent installer.
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Installation was seamless, a lot quicker than I thought. A couple of replacement tiles were required, which is to expected.
If subsequent inspector, certificate and other documents for obtaining rebate from Vic govt, are done to the same standard, then process with Gstore will have been excellent.
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These guys took the time to really understand our usage and our site. Show additional information
We recently engaged G-Store to install a 5KW LG solar PV system along with an Apricus 315 evacuated tube solar hot water system.
We are delighted with the results, and now pay minimal power bills.
I followed up several quotes for both systems, and then chose what I believe were the best products, and I am very pleased with the outcome.
The installers that G-Store utilise are very thorough and professional, and the back-up support from all the G-Store staff in the office is excellent.
Beware of the cheap solar products and the cheap installers (see Choice Magazine Feb 2019). If you want quality and greats service, I highly recommend G-Store.
Many thanks
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Adam in sales clearly had my interests as his primary focus when discussing my needs. He has expert knowledge in his field and provided very sound advice. The installers Cal and Tom arrived on time, were friendly, helpful and hard working and did a great job. You won't be disappointed if you choose G-Store. Show additional information
It might be helpful to know in advance the steps that are outside the installer's control. In my case it took six weeks for an electrical inspector to turn up to do his ten minutes work. Not G Store's fault but very frustrating.

Supplier Reply

Good afternoon Tony,

Thank you for your review.

We understand your frustration with the delays caused by the electrical inspection, as this has a significant impact on our end processing STC's.

Unfortunately the delay in this case was not something we could predict, however we have endeavored to communicate to all our customers on a regular basis to update on any delays with the electrical inspectors over the holiday period or at times where inspections are taking longer than expected and will continue to provide this service. Electrical inspectors work independent of us so as stated, this is out of our control.

Great news is the system is generating power for offset of your consumption and now that the inspection is completed, we should be getting your grid connection organised shortly with your energy retailer.

Thank you,

G-Store team

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The Solar team at G-store are all very helpful, responsive and knowledgeable. Adam willingly spent over an hour with me going through all my questions prior to committing to purchase, and was excellent at explaining technicalities. Show additional information
Knowledgeable and prompt response. I bought the Sunny Boy 5.0 1AV-40 with Jinko 300W Perc black panel and had the unit for last 7mths. The unit was set up and been operating since day 1. Didn't have to muck around with any further configuration. Smart unit - reconnected itself after each outage (eg power failure). Unit is performing as claimed and has slashed by electricity bill drastically. So far so good - very happy with the performance of the unit. Show additional information
Excellent knowledge and not afraid to give us options along with best solution for our needs. Installation went smoothly and follow up was excellent. Show additional information
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Not installed yet (hence the NA above).
Adam was very attentive right from the initial contact, great with answering questions and always timely.
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It's great to have a company with a shop front where you have dedicated sales support staff. Show additional information
It's early days, but I'm wondering if I should have gone with a bigger system. 4kW was recommended by the supplier. As we went with microinverters we can expand when needed. In hindsight, I wish we were given the opportunity to use a direct Ethernet connection to the Envoy as our wireless is stretched to reach the unit (occasional dropouts). Yet to see a bill from our retailer so I am very interested to see what that will look like...! Show additional information
G store were flexible and innovative. My space is tight and they had a system that could be installed without being intrusive. Their installation techs were really helpful and fast. Similarly I have very limited availability and they worked around that. Couldn't really fault them. Impressive outfit. Show additional information
These guys do an amazing job. Adam was brilliant in explaining the system, helping us with all aspects and explaining different options. He was never pushy even though we took a few months to actually finalise the system. Install was easy and the daily feedback from the app is awesome! Keeps you informed as to your production and usage and is so easy to read. These guys really take the time and effort to get you what you need to suit your actual use during daylight hours and make the most of the panels you get. Show additional information
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They did what they promised on time every time. Only problem I had actually was my roof type. I have clip style steel roof. Andrew did try everything possible can be done but, still I have noise when I have a bit of strong wind. I guess, I have to get use to it. Everything else has good quality and no fuss. Most importantly I have a complex house, there was no issue. Adam followed up every stage of building. Show additional information
We were also very happy with the team of installers, they were skilled professionals that were more than capable of completing a quality job. Cliff and his crew (Jake, Kyle and Haden), all equipped with skill, fitness and a very courteous and pleasant manner. The guys were challenged with a couple of minor issues during fitting (our house not the equipment), all these were overcome swiftly and with no increase in blood pressure. Show additional information
Very happy with the G-Store with the service and the system they installed! Show additional information
I obtained several quotes for a solar system, but G-Store were a standout when it came to the knowledge and design of an appropriate system for our home (every home is different). Service was second to none throughout the process from multiple contact points, and follow up questions post installation were answered promptly without resistance. I've already recommended G-Store to two other people, and will continue to do so. Thanks Guys. Show additional information
Very quick response time and provided clear guidance on obtaining actual usage data to analyse my needs and energy usage patterns so as to recommend system parameters accurately. Installation was about a week later after payment of deposit. Installation team was excellent, tidy, efficient, courteous and willing to consider requests and questions. Post installation, the G Store team was helpful in setting up the MyEnlighten web access so that I am able to monitor production and consumption patterns. Also helped with recommendation of retailer to optimise returns of net energy exported with FIT. I am enjoying the system and pleased with the experience. Show additional information
Installer workmanship excellent. Seemless integration and barely noticeable from ground level. Enphase system installed with IQ Envoy. Installers checked tiles after each day on the roof and at end including removing loose tile offcuts from gutters. No mess left behind. Very neat installation in house at fuse box. No exterior wiring looms or unsightly boxes. Team at G-Store and their installers very knowledgeable, helpful and above all a trouble free and attractive installation. System working beautifully. So refreshing to have such highly skilled tradesmen and back-of-house retailer monitoring! Highly recommend. Show additional information
Everything has gone very well with G-Store. They have been efficient, polite, helpful and catered to our needs very well. We thank them for their efficient service. Show additional information
It's been almost a month since installation and I have to say I am very, very happy.
Everything has worked seamlessly from day one.

From the get go -
Adam (G-Store Sales) was very patient. I like to research things and take my time with these kind of decisions.
Adam happily answered numerous technical questions along the way - before, during and after the installation. When it comes to this kind of gear that level of patience and technical know-how is vital to me so that I know I am getting the best solution for my specific needs. Follow up once the gear was installed has been friendly and prompt which is really important to me.
All the PDF Paperwork for the Solar Rebate has been delivered to me promptly as well.

The installation -
The team of 4 guys got here nice and early - I would say around 6.45am.
We have a steep & complex roof, that is also very high up. Martyn and the gang were great. Went about their business efficiently and consulted with me about a few aesthetic choices that turned out really well.
The water ingress protection has been tested with some decent thunderstorms passing over the roof grommets - I have been into the roof cavity via a manhole to see if any water has gotten in. Bone Dry.
The cable runs inside the roof cavity are nice and tidy too.

The gear -
PANELS
We went for 23 LG NeON� 2 solar modules @ 335w per panel
They have a 25 year warranty and combine to produce a system that's just under 8kw

INVERTERS
23 Enphase IQ 7+ Microinverters...
These have tons of advantages -
* They optimise each individual panel so that shading or any other efficiency issues are managed per panel.
* They allow monitoring of each individual panel so we know if there is an issue and it's easy to isolate.
* If they fail they are are easy to replace and don't require removal and replacement of an entire large inverter off the wall.
* and the most fun - of course - is the ability to monitor everything from your Web browser, Ipad or Phone! The "MyEnlighten" monitoring software is great.

I would not hesitate to recommend G-Store if you are looking for a high quality Solar PV system and want to make sure you are dealing with an authentic, friendly company that will be around for years to come.
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We compared so many companies and finally choose G Store. To be honest, their price is not cheap but the quality and service is the best. I am so happy about this company and the staff Adam, who always responds to us immediately. After installation, I checked the data and happy with the solar panel and investor that Adam helped us to choose, which works so efficiently. I highly recommend G Store and Adam, and they will not let you down and you will definitely happy with the choice. So lucky that we finally chose G Store. Show additional information
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We have been very happy with the product and the installer. We are still waiting for the state government rebate to arrive and the FIT to start, so can't comment on
financial effectiveness yet.
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Adam and his team were wonderful communicators and responsible in every way. we are totally happy to have gone with G Store Show additional information
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Thank you G-Store, Dana, Adam! Great system, great service and support! Very much appreciated!
Kind regards
John kovacik
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installation 18/12/2018 Show additional information
Excellent people to deal with, a friend of mine recommended them saying their customer support was fantastic, which is what I was looking for. They are not the cheapest
but I wanted people who were experts in the field, who had great after sales support, and a fantastic product and I am so glad that I chose them. Highly recommend them.
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Adam (G-Store Tech & Sale Rep) have been always been helpful (apply for Gov rebate) and informative, his understanding and knowledge of the solar panel system is second to none. I would recommend G-store to my family and friends. In fact..... my brother is having his Solar panel install by G-store next week. looking forward for some saving on the bill soon.
Big thank you to G-store and Adam.......!
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After much research we found G-store and especially Adam to be the best supplier to use for our solar installation. I spoke with Adam a few times and he took the time to discuss options for our installation. Their installers were friendly, reliable and efficient. They found the best solution for the placement of the inverter and subsequent conduit so that it was as out of sight as possible. We live by the bay so that was a consideration for all of the equipment, even the U channel used on the roof to mount the panels, to be salt corrosion tolerant. We settled on a Sunny Boy SMA inverter and REC solar Twin Peak panels. The system was installed yesterday and is performing better than planned. We are now just waiting for the government and utility side of the process which I am sure will take longer than I would like but just part of the process. In my mind you get what you pay for and while we haven't gone full premium it is a very good and reliable system. Show additional information
I engaged G Store to supply and install 4.6KW Solar system using LG NEON 2 335W panels and Enphase S270 micro inverters. Fantastic price and support from the whole team especially Dana in Solar Administration. The installers turned up right on time and did a fantastic job. Would highly recommend them for any solar install. Show additional information
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Having spent considerable months researching my optimum solar solution, I simply needed someone to install it. Had opted to go with G-Store as my solar installer due to the past reviews on SolarQuotes, and because they were the top two recommended by LG's support staff, and must say they have definitely lived up to their reputation and more...

Adam as my assigned rep was knowledgeable, helpful and (what I most value) honest. Definitely not one of the 'fast-sell' stereo types. They have a quality back-end tool to assess your solar needs and payback, which is pretty accurate and customisable compared to standard inflated versions the other retailers use to make the result look good. He also took the time to gather enough information about my consumption before recommending a solution. Although, if you're done the research meticulously enough its's easy enough to tell a rep who knows his stuff or just bluffing his way through. And Adam's definitely passed that test including the technical ones!
However, even if you are not lucky enough to get auto-assigned to him, all the staff I have spoken to from customer service to admin are very helpful and a pleasure to deal with. This continued even after the final payment was made :)
Martyn and his crew of installers were surprisingly rather well-presented, on time, finished ahead of schedule, and cleaned up well. He was very approachable and had the patience confirm the scope of works prior to installation and explain the final handover and use of gadgets twice if your still confused.

I won't rate the quality system as its too early to tell, but have chosen the system below because this is what my independent research led me to believe was the best combination from the premium brands. They are both well established technological leaders in their respective rights. Satisfyingly, this is also one of G-Store's top recommendations.
LG Neon2 335W x 18 (25 years warranty parts and labour)
Enphase IQ7+ Microinverter system (10 + 2 years warranty) Extra 2 yrs because of business relation with G-Store/Enphase.
(Ultimately you can only hold the installer accountable for their workmanship and reliability. Don't diss them if you purchased a mid-range/budget system and expect it to work flawlessly.)

Price-wise they are on par. Although admittedly I did not price haggle. I just believe any contractor will do a better job at full price, compared to discounted.

Their final quote is quite detailed, with written statements attesting any 'perks' or advantages included. They are quite simple a professional company from start to finish that values the services they offer, and willing to back up their service statements. If you need top-quality Solar installation, with an installer that is highly recommended and backed by LG/Enphase then G-Store is still the place to go.

I hope your experience with them will be as pleasant as mine, as well as any future dealings and follow-ups.
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G-Store were very prompt from the quotation to installation. They did exactly what they said they would do, on the day and time that they would do it. The installation crew were very polite and professional. It has made the whole process of installing solar panels so painless. Show additional information
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