Ultimate Solar Energy

Ultimate Solar Energy Reviews

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88% 0%
4.7

Based on 42 ratings

About

Ultimate Solar Energy  is one of the Renowned and Preferred Solar Retailers for Homeowners and Businesses in Victoria, NSW and QLD, established in 2015. Ultimate Solar Energy is CEC,s Approved Solar Retailer, We are committed to raising the bar in the solar industry. 
 
ENVIRONMENT AND YOU; OUR PRIORITY
 
At Ultimate Solar Energy, we strive in the realm of providing affordable and high quality solar installation services in Australia. We aim to achieve a fossil free future by providing our clients to switch to solar energy which is an effective alternative for Energy production, thus making clean energy available to homes, businesses, schools, NFPs and government organisations.
 

EXPERTISE

Our in-house team consists of CEC accredited skilled Solar designers and installers who follow the changes in latest technology trends and innovate to provide solutions to complex problems.

COMMITMENT TOWARDS QUALITY ASSURANCE:

Our top priority is to give our valuable clients premium quality products ingrained with advanced cutting-edge technology approved by the Clean Energy Council (CEC) Australia.

EXCELLENCE IN CUSTOMER CARE:

We recognize our responsibility to educate you about the product and provide you guidance with an End-to-End process outline which makes it easier towards decision making.

WARRANTY

Ultimate Solar Energy provides backing to every Solar System installed with a full 5 year “Whole of System” warranty and on-site servicing and rectification for a period of 5 years in addition to product warranties. This shows our commitment and adherence towards sustainable policies and Australian standards.

POCKET- FRIENDLY

We guide you towards Rebates and incentives (STCs & LGCs) to develop packages for you that highlights affordability and price fairness.

 

Reviewers report paying: $3,500 - $5,700 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Ultimate Solar Energy Reviews (42)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.6/5

Customer Service

  • 5 star 31
  • 4 star 8
  • 3 star 1
  • 2 star 2
  • 1 star 0

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Good value for money, even if it took a while

- Quoting was really good, gave lots of options and were very flexible. But did not do an inspection
- Was 6 weeks between accepting quote and starting install
- Some poor communication between different staff members and us while install was happening, took a while to complete (some delays due to us, some due to rain, some due to them)
- Can't really comment on the quality of the install - too early, can tell you in ten years time. It passed inspection and it looks good, and it works, so I guess its good?
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Good Result

Mid August I sought quotes for a solar system. Having a single story terracotta roof narrowed down the list somewhat. Some installers declined. Ultimate Solar Energy quoted the best price on 15 x Jinko Tiger 440 w panels and a Fronius Primo Gen4 inverter. This was some $4500 better than the most expensive quote. The difference in specification being the guarantee on the installation only. Ultimate relying on a 5 year ( industry min. standard ) versus a 15 year warranty on rails and 10 years on installation and components for the expensive quote. The extra guarantee cost seems excessive. Time will tell.

The panels were installed on November 10. The fine print does say be patient. The installers are very busy all over Melbourne and its a matter of fitting you in. Be prepared for a next day installation offer! Installation of the panels took 6 hours on a hot day. Three tiles (only) broke and replaced. Very happy with the care they took on the roof. Checked underneath and no leaks after the rain recently.

Inverter was installed November 20 and connected to meter December 1. Noticed the power output immediately on Powerpal app. December 4 the Fronius inverter app finally installed and working on my smartphone. This required a lot of communication regarding wi-fi, passwords etc with Ultimate to function. Full information regarding power output on the app was not available until a few days later. ( this is a Fronius issue not Ultimate's ). Be patient.

It is 22 December and the system has produced an average of 28kwh per day over 21days vs the expected 33.3 kwh for 31 days of Dec. Given the rainy / cloudy weather so far this month, performance is on specification. As yet I am still waiting for Powercorp to follow through with my power supplier. So wait.

I have a 300litre heat pump for hot water. Most days the solar panels power this and more. My power bill has dropped at least by one third.

To sum up: An installer prepared to do a tile roof was a big concern. Ultimate Solar Energy had the best of quote and did an excellent installation. Be prepared to wait. The process is convoluted and would have been less frustrating if a step by step guide was available. They are easy to communicate with so long as you take the initiative and reach out.
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Excellent Solar installer

Exceptional solar installation service! Professional team, timely completion, and exceeded expectations. I would highly recommend this solar installer for their expertise and quality work.
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Great installation with bird-proofing included in the work.

Overall, I was pleased with the solar installation done by the USE team. The sales process was smooth and communication was prompt. Installation was mostly great and I was impressed how the installation team kept everything tidy form start to finish. USE team was also the only team willing to include bird-proofing as part of the installation, saving me time to investigate and chase quotes from other contractors.

One year post-installation, the system is running perfectly and I have seen great reductions in my bill. What is more, I can have my EV charging with 100% solar on the odd days (and weekends) when I am working from home.

Panel rating: 5/5
Inverter rating: 4/5
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Fantastic installation

Everything ran smoothly, worth getting installed, looking forward to seeing the savings
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Excellent Customer Service.

Team are very professional and responsive to queries and questions. Highly recommend!
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Good job by installation crew

The team were very informative. Great and easy process from start to finish. Highly recommend to friends and family.
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Fantastic job by installers

Great service and informative. The team was on site and took care of the installation with no hassle. I recommend to everyone. Save your time and chose this company.
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Wonderful Job

I’ve been contacted by numerous solar companies, some never showed up, some quoted unaffordable price. I was contacted by Ultimate Solar Energy they understood my need and quoted the best price for 21kw system. Their friendly and professional team did an amazing job throughout from inspection until installation and handing over Grid Paperwork. They also went extra mile by educating us how to use the system efficiently and after installation support. Highly Recommended!
Panel rating: 5/5
Inverter rating: 5/5
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Excellent team work

Very very professional team work and the time management attracts me a lot and follow up which ash and team is providing is excellent
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Good service

Overall good service and easy process to deal with the staff
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Fantastic team, great service from start to finish

Clear and transparent pricing giving options
Installation was smooth, great customer service, and helpful with connecting to the grid.
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Great job !!

Very Good customer experience! I would this company to my friend and family. Happy customer.
Inverter rating: 5/5
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Great system, bad experience

I choose Ultimate Solar as their quote included for quality products yet their price was lower than other quotes with less desirable products.

The Good:
- The price
- The brand name panels and inverter
- Overall I am satisfied with the performance I am getting from the install
- The installation team made sure they understood what I wanted was what they were installing and did a good job.
- The did help to organize grid connection after the install

The Bad:
- I began the process with Ultimate Solar in October. The sales person assured me multiple times that my system would be installed prior to the end of 2022. I was jerked around by the sales person for weeks and eventually called their 1300 number to speak to someone else. My system wasn't installed until mid February.
- I have a mostly flat roof. I told them that I did not want the panels installed on my 10 degree roof. I was told that the pitch would not have an effect on the systems production. I asked them what the ideal angle for the panel is in Melbourne and he couldn't answer my question. I found it concerning that I had to educate him on this aspect of solar installation.
- Post installation and getting the systems power app set up on my phone has been a struggle for 4 weeks now. The owners manual is woefully compiled and the poor images and lack of instruction make it useless. I have had to correspond directly with their customer service directly to get this sorted.


Overall:
- It has been a struggle to get the system i wanted installed and application set up.
- If you want a hands-off experience while also the piece of mind you are getting the best system and service this is not the company for you. That being said you will likely have to pay more for a company that includes a bit more consultation with you.
- If you are happy to do the research, be a bit hands-on, and dictate to the installer what you want them Ultimate Solar will offer a competitive price
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Minh

Good, the installer help me fix the main switchboard for free. Would recommend others.
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Not Installed, Price Increase due to Main power board needing an upgrade and an inverter change.

Sales quoting was ok but wouldn't have gone ahead if I was aware of the additional costs. Was called a couple weeks ago about a potential install last week but have heard nothing since. I agreed to the additional cost and would have expected the install to be done shortly thereafter. Overall disappointing experience. Sales process great after sales very disappointing.
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Best value for Money

Ultimate solar energy is great, the only hiccup i had was after installtion, but they came back and rectified the issue with out much hassel, that is the only reason i gave four stars there and not five stars for all..
Seriously do shop around, you will find these guys are the best value for money, and thier customer support is great too.

MG
Sydenham, VIc, installation for 6.6 KW system.
Jinko 470W panels and Sunways inverter with smart meter

Panel rating: 5/5
Inverter rating: 5/5
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Good job

The sales process was smooth. The installation went polite, tidy and punctual. The customer service was good.
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Fantastic system

I have a very positive experience with them. The whole process from start to finish was smooth and they did a great job with the installation. Can't go wrong with them.Highly recommended
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Best SOLAR ENRGY COMPANY I HAVE USED ,as it’s names says .!

After researching many solar companies in Australia , I finally chose ULTIMATE SOLAR ENERGY after consulting sales exec ASH who convinced and guaranteed me of their professional service which I got from them hence the review. I highly recommend ULTIMATE SOLAR ENERGY from the initial quoting process to the installation to post installation, even the installers were professionals ,experienced and friendly. Paperwork was done in time and was able to reach ASH at any time I needed an update , he was prompt in both his phone call replies and email replies. I highly recommend ULTIMATE SOLAR ENERGY .
Panel rating: 5/5
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Amazing work and after service at St Vincent Liem Centre & Vietnamese community homes

They replied whenever I contacted. Helps & supports received straight away. Even services , they did more than we requested. We are very happy with this company. We have referred so many family members and friends and other Communities. Can’t be happier. I recommend this company
Panel rating: 5/5
Inverter rating: 5/5
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Installed in a day

Sales and quoting provided good information to me. Install schedule was interrupted a few times by weather and installer unavailability but ended up happening ~1 month after order placed. Installers were friendly and polite. I’m no expert but install looks clean and tidy - see photos.
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Very informative

i like the quoting process, sales person was very informative, he answered all my questions. everything went well. the customer services was excellent. the grid connection was done and everything was explained. i recommend this company to my friends and family.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing job

The quoting process with sales person was very good, he explained to me about product, pricing, rebate and how to rebate appliaction. I would give 5/5 for sales customer support and installation. I am happy to recommend this company to my friends and family. Thanks guys!
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Fantastic crew! Amazing team

Everything was beautiful and smooth, I had no issues with complete process. if there was 6 star i would have given 6 stars but i give 5 out 5. team is doing a great job, when i spoke with Agent for the first time, i already decided that i am going to go with this company. very cooperative and knowledgable staff.........
Battery rating: 5/5
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Fantastic job done by crew! Amazing.

The quoiting process from the sales team was very smooth and easy ! The installation crew was good and easy to deal with! Very polite and they arrived on time. I would say the customer services is 5 star, whenever i need to ask anything somebody is always there. I would highly recommend this company to my friends and family.
Panel rating: 5/5
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A great company to deal with

I highly recommend this company to my friends and family. I got referred from my friend to choose this company and I am happy with dealing, price and product. All work is excellent.
Inverter rating: 5/5
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Support service

Best service with great customer service and after support

Great with all the info provided and help

Panel rating: 5/5
Inverter rating: 5/5
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Excellent workmanship and price

These guys are the best, good prices and quality workmanship.

The customer service from Ash and his team is excellent.

I recommended this company to my friend already and I wish them all the best.

Panel rating: 5/5
Inverter rating: 5/5
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Great customer support

Great customer support from the team. All my questions were dealt with promptly. Great products for good value.
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Good Product, Terrible Experience

It has been 2.5 months since the installers first attended my house and I have only just been able to start exporting power to the grid. Although I am happy with the recommended product, the experience to get to this point has been incredibly painful.

Because of lack of due skill and care I was given by the installer when the inverter was initially installed, and the delay in fixing the ensuing problems with the initial installation I have lost the ability to have my inverter covered by the 5 year extension to the manufacturer's warranty. Multiple other tradespeople commented on the poor workmanship of the initial installation and at the end of the process, the inspector was disappointed that I had been charged for it to be fixed.

Throughout the installation process, I have consistently been appalled at the lack of professionalism displayed by the entire team at USE. The installers have consistently cut as many corners as possible to achieve the minimum required standards. They were initially very good to deal with but at the first sign of trouble, refused to take any responsibility and began to complain that this job cost too much money. During one conference call, they even yelled abuse over the phone separately at their staff and at me. In addition, they tried to charge me $290 for “parts and labour” that would have cost no more than $100 ($90 worth of conduit, 10 minutes of labour to assemble it).

Inverter rating: 5/5
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Amazing job

Great price !! Great experience from purchase to instal.
Ultimate solar staff member was professional & answered all my questions.
Installers were efficient, courteous & left my property as clean as when they arrived. Highly recommending this company. :)
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Smooth and professional

Highly recommend the team at Ultimate Solar Energy. They explained the installation process thoroughly and provided all the information I asked for. The installers that came arrived on time, were polite and very professional. we have no hesitations in recommending Ultimate Solar Energy…
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service finished really fast

Excellent service finished really fast and very handy job and very good
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A+++++

A++++ Service and Installation. Strongly recommended for quality workmanship and speedy service. Ultimate Solar were very thorough on system and knowledgeable to specify the right solar system for my property.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer care!

Had solar systems installed with ultimate solar energy about 2 years now! Excellent systems, excellent customer care and great services. If you ever thought to install one, they are the one!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic installation professional installation team

Ultimate solar crew has been very helpful from beginning to end, the quotation process was very simple and sales team is very knowledgeable. It seems like they knew what they were talking about. We got referred from a a family friend who had their installation with same company in the past. After sales team was amazing and everything happened so smoothly. I would recommend this company to other people.
Panel rating: 5/5
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Thornhill Park

All good. I must say value for money but 1 thing electrician should install inverter in shade so sunlight directly doesn't effect because when inspector came for inspection/or opening ceremony so he suggest me about that you can install sunshade to secure inverter.
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Great service

Every thing went very smoothly. Had to wait a while to have the system install but once onsite it was completed in a day. Follow up service was very good
Panel rating: 5/5
Inverter rating: 5/5
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Professional and amazing service!

I’ve had an exceptional service with Ultimate Solar Energy. They are experts in their field, they offer great advice and are definitely value for money. Extremely professional, and would recommend them anytime!
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Original Review on 12-11-2019:

not installed yet. qotation contract signed, soloar rebate applied for and gotten.

Good communication, informative friendly sales
Instalation not yet completed
good, ongoing
Original ratings

Panel rating: 3/5
Inverter rating: 3/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 4/5

8 months later we asked Megan: "Are you happy with the performance of your system so far?"

No, Thought we should be seeing better savings on bill, can't get export, and feel like they are still costing us money, repayments on loan and initial install cost of having them, with little savings
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Good customer service

Quating process was simple and easy. Can't comment on installation yet, still waiting for installation. Same goes for customer service after installation but I was reassured that they would organize grid connection once installation is done.
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