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SolarWide Pty Ltd Reviews

Based on 82 reviews

  • 5 star 13
  • 4 star 62
  • 3 star 7
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About SolarWide Pty Ltd, Solar Installers

SolarWide is based on the Sunshine Coast and serves Brisbane and areas throughout greater south-east Queensland.

The company has connections with the top solar panel manufacturers and sellers in the industry, meaning it can purchase quality items and pass the savings on to its customers. People can expect an affordable service, as well as the expertise of a dedicated solar consultant.

Solar power systems from SolarWide come complete with a five -year installation warranty, as well as a 25-year manufacturer's output warranty and ten-year product warranty. The company endeavours to install all systems within four weeks.

SolarWide Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Adrian from Solar Wide looked after our solar purchase from start to finish. In the beginning there was no pressure or sales pitches and we were able to work out a system to suit my needs as opposed to selling me as much as possible. After a site inspection all structural,functional and cosmetic issues were worked out immediately. The purchasing and installation process was a breeze and installation occurred 3 weeks earlier than expected. The whole time we were well informed and kept up to date with all progress, I would recommend Solar wide to anyone! Show additional information
Good presentation, very helpful with information and the process Show additional information
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Our focus was on products with European heritage rather than Chinese-made products regardless of the parent company location, even if it meant spending a bit more. However, we did not opt for the most expensive option offered for a number of reasons, not the least of which was that we are in our seventies and at this stage of our lives we don't know how long we can manage to stay in our own home and reap the benefit of this investment.

We chose SolarWide as they had superior technical and industry knowledge, offered three options in terms of product range and price, and were a family run business who prided themselves on not using subcontractors. Their installation team were excellent especially in their attention to detail and experience.
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Not yet installed but ordered Show additional information
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Recommended. Very good system, delivery and installed on time by friendly, competent team. Show additional information
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Would have liked a switch (on/off) to control the hot water system otherwise very happy. Only had the system installed these last two weeks. Show additional information
Never once did we feel the sales representative was using pressure, his explanations were brief, concise and clear, as to our expectations of a solar system to suit our expectations. We felt at ease his recommendations and confident with our decision to accept the quote from SolarWide Pty Ltd. Show additional information
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Very professional salesman (Adrian) talked through all my requirements and gave me a comprehensive list of options available and all the pro's & cons.
He also got on the roof and had a look around (which no one else did) and gave me a plan of how it would be fitted for optimal production.
Nice guy too. Definitely would recommend.
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I went with Solar Wide not because they were the cheapest (although they were very competitive) but because of their representative Adrian. I am very interested in the science of the solar systems and I therefore plagued Adrian with endless design questions. I proposed changes to the panel layouts and made suggestions to the string configuration. Through it all he remained friendly and explained the basics and the advanced concepts to what was happening with a smile and a chuckle. The company is delivering on all its promises. A great Inverter Fronius and great panels, Twin Peak two. I may be being hard on Solar Wide for not giving them straight fives, as it is hardly their fault that we have been delayed due to the rain. Show additional information
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Solar wide went above and beyond with customer service. Our solar hot water system broke down 2 days later and they came back, diagnosed the problem, paid for the part and installed it all at no cost to us because they thought there was a chance it got accidentally bumped during the installation of the solar panels.... they were very very professional and caring. We thoroughly recommend them. Show additional information
It was an easy process. Show additional information
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Straightforward, honest, helpful advice, did what they committed to do with no hassles. So far the system is working as expected. Show additional information
Very good service and reliable. Show additional information
It was a pleasure dealing with this company. Another company had a lower quote for the 5kw system but we wanted the LG panels (as recommended by Choice) and the Fronius Smart Meter as we enjoy watching our use via the app. Thank you to the rep who demonstrated the app - it makes a huge difference in our enjoyment of the system. Energex even connected us to the grid fairly soon after installation so we are delighted! Show additional information
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A very honest assessment,great technical knowledge,most productive location,used equipment on the roof to select the best location.
Tradesmen were tidy,respectful,and efficient and cleaned up the site before leaving.
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Excellent service and attention to detail in relation to questions we asked of the salesperson - Pete Hamel of Solarwide. Pete was extremely quick & responsive to any questions we had. And did so in way that was understandable to us. We obtained quotes from another 3 providers but found these were either very slow in responding or did not seem to have the same level of interest and support provided by Pete from Solarwide. A very professional young fellow. Show additional information
We were very impressed with Pete Hamel the company rep. He was most proficient, courteous and couldn't do enough to help us! We are convinced that should we encounter any problems, he will rapidly resolve them. Show additional information
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All three companies referred were good - promptly responded with initial quotes, arranged site visits etc and all were exactly as promised - knowledgeable and not pushy. We chose to go with SolarWide but would have been happy with any of the three.

Dan (SolarWide) followed up on a number of technical issues prior to us making a final decision and got back to us very promptly. A lot of consideration was given to the best configuration of our panels on the roof to maximise sunlight and optimum location for the inverter. Installation went very well. Installers were very nice, system looked great and everything was tidy on completion. After Ergon did its thing, I was away and wasn't able to turn the system on, but rang Solarwide as I knew they would be in my area again - and they arranged for someone to switch it on and check everything was working alright. Altogether a nice experience from start to switch on.
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Dan was very good. Not a pushy salesman and grt ongoing communication and assistance. Fully described the potential options available. The installers were fantastic Identified two cracked terracotta tiles on my roof and replaced them with spares that I had available. Overall a really good experience and highly recommend this business Show additional information
Not yet installed as currently building Show additional information
I am still waiting for Energex to do their bit but I understand that has nothing to do with the solar installers. Show additional information
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Professional, no high pressure sales, flexible Show additional information
We had four quotes (Solar Wide recommended indirectly via a neighbour who used Solar Quotes).
MC Electrical - good quote but we didn't like the product they recommended.
Scholz Electrical - didn't turn up to quote when they said they would, so we cancelled them.
CSA Services - turned up for the quote but never sent through the documentation
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Solarwide proposed kit (inverter and panels) is highly rated on the SolarQuotes website and therefore we believe we were limiting the risk.. They certainly were not the cheapest but in my view they provided value for money. Show additional information
Used your review site to check our first quote. Learned a lot more about solar and very glad we checked. We are limited by local housing regs and solarwide worked hard with us to find the optimal solution. Real expertise and no heavy selling. Great team
Can use this quote but no name please. Or just Carol
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System not installed yet to happen 20/1/2017.Two suppliers came to property. One actually got on roof to measure usable area. Show additional information
Accord emailed a guesstimate then followed with a phone call. Australian Enviro called came around but gave the impression it would be too hard a job. Solarwide called came around and offered multiple solutions to the challenge. Clear winner. Show additional information
They even told me of some damaged tiles remote from their work area and offered to replace them while they were working on the roof. if I had the spare tiles. I did and they did = impressive. Show additional information
Really helpful and honest local family owned business. Show additional information
all up price and job well done Show additional information
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I spent a fair amount of time researching the best value and and products, and made sure that i got the best warranties for both Inverter and Panels , service was good and installation was speedy, neat and efficient.

Another reason is i needed to get solar using the interest free option with Gem Visa and as i had a Gem Visa card, i didn't need to get another credit card with annual card fees etc...

So it worked out for me...

My system was 6Kw and our first sunny day in May this year we got 33Kw produced so the performance was very good. Look forward to seeing how much my Electricity bill gets reduced even tho i have a low feed-in tariff of 6c, it should still be very worthwhile.

Thanks Solarquotes for the references and information, as choosing a Solar Company is a bit of a mind-field.
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