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SolarWide Pty Ltd Reviews

Based on 54 reviews

  • 5 star 11
  • 4 star 38
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.11
  • System Quality
    4.33
  • Customer Service
    4.65
  • Installation
    4.55

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About SolarWide Pty Ltd, Solar Installers

SolarWide is based on the Sunshine Coast and serves Brisbane and areas throughout greater south-east Queensland.

The company has connections with the top solar panel manufacturers and sellers in the industry, meaning it can purchase quality items and pass the savings on to its customers. People can expect an affordable service, as well as the expertise of a dedicated solar consultant.

Solar power systems from SolarWide come complete with a five -year installation warranty, as well as a 25-year manufacturer's output warranty and ten-year product warranty. The company endeavours to install all systems within four weeks.

SolarWide Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Excellent service and attention to detail in relation to questions we asked of the salesperson - Pete Hamel of Solarwide. Pete was extremely quick & responsive to any questions we had. And did so in way that was understandable to us. We obtained quotes from another 3 providers but found these were either very slow in responding or did not seem to have the same level of interest and support provided by Pete from Solarwide. A very professional young fellow. Show additional information
We were vert impressed with Pete Hamel the company rep. He was most proficient, courteous and couldn't do enough to help us! We are convinced that should we encounter any problems, he will rapidly resolve them. Show additional information
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All three companies referred were good - promptly responded with initial quotes, arranged site visits etc and all were exactly as promised - knowledgeable and not pushy. We chose to go with SolarWide but would have been happy with any of the three.

Dan (SolarWide) followed up on a number of technical issues prior to us making a final decision and got back to us very promptly. A lot of consideration was given to the best configuration of our panels on the roof to maximise sunlight and optimum location for the inverter. Installation went very well. Installers were very nice, system looked great and everything was tidy on completion. After Ergon did its thing, I was away and wasn't able to turn the system on, but rang Solarwide as I knew they would be in my area again - and they arranged for someone to switch it on and check everything was working alright. Altogether a nice experience from start to switch on.
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Dan was very good. Not a pushy salesman and grt ongoing communication and assistance. Fully described the potential options available. The installers were fantastic Identified two cracked terracotta tiles on my roof and replaced them with spares that I had available. Overall a really good experience and highly recommend this business Show additional information
Not yet installed as currently building Show additional information
I am still waiting for Energex to do their bit but I understand that has nothing to do with the solar installers. Show additional information
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Professional, no high pressure sales, flexible Show additional information
We had four quotes (Solar Wide recommended indirectly via a neighbour who used Solar Quotes).
MC Electrical - good quote but we didn't like the product they recommended.
Scholz Electrical - didn't turn up to quote when they said they would, so we cancelled them.
CSA Services - turned up for the quote but never sent through the documentation
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Solarwide proposed kit (inverter and panels) is highly rated on the SolarQuotes website and therefore we believe we were limiting the risk.. They certainly were not the cheapest but in my view they provided value for money. Show additional information
Used your review site to check our first quote. Learned a lot more about solar and very glad we checked. We are limited by local housing regs and solarwide worked hard with us to find the optimal solution. Real expertise and no heavy selling. Great team
Can use this quote but no name please. Or just Carol
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System not installed yet to happen 20/1/2017.Two suppliers came to property. One actually got on roof to measure usable area. Show additional information
Accord emailed a guesstimate then followed with a phone call. Australian Enviro called came around but gave the impression it would be too hard a job. Solarwide called came around and offered multiple solutions to the challenge. Clear winner. Show additional information
They even told me of some damaged tiles remote from their work area and offered to replace them while they were working on the roof. if I had the spare tiles. I did and they did = impressive. Show additional information
Really helpful and honest local family owned business. Show additional information
all up price and job well done Show additional information
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I spent a fair amount of time researching the best value and and products, and made sure that i got the best warranties for both Inverter and Panels , service was good and installation was speedy, neat and efficient.

Another reason is i needed to get solar using the interest free option with Gem Visa and as i had a Gem Visa card, i didn't need to get another credit card with annual card fees etc...

So it worked out for me...

My system was 6Kw and our first sunny day in May this year we got 33Kw produced so the performance was very good. Look forward to seeing how much my Electricity bill gets reduced even tho i have a low feed-in tariff of 6c, it should still be very worthwhile.

Thanks Solarquotes for the references and information, as choosing a Solar Company is a bit of a mind-field.
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The Company made a mistake with the quote, in my favour, but stood by their quote.
Another mistake was made regarding the installation date - they scheduled it a month after I expected from phone conversations. (This could have been my mistake although naturally I don't think so). Following phone contact they re-scheduled to my satisfaction.
The Rep. who visited the site to arrange the quote was the only one to actually get up on the roof and point out that what I initially requested would cause problems with rain runoff missing the gutter. (Others were happy to go with my request and I would have ended up with a problem. Some did not even visit the site - used Google I think)
I recommend SolarWide
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Out of all the quotes this installer was the only one that actually went on the roof to take measurements and suggest the best system.
The system was installed within a week and the three men who installed it were excellent.
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Salesperson very knowledgeable and helpful. Booking timeframe was excellent.
Installers very professional and arrived on time.
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I had a Fronius inverter and smart meter installed. The install technicians stayed around to help me get all the apps working. great service Show additional information
Salesperson was very helpful, diligently answering my questions. He was direct and easy to deal with and, didn't try to exert any pressure to buy. Show additional information
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This company took time out to talk over and explain everything . They also came to site and spoke with my site manager to work out installation. Being a family owned business I believe you get a good service. When comparing with another company I found them to be more upfront with their costing and took time to explain to me the difference of equipment and why more expensive apparently , used by the other company (but it is not so) . The initial contact and every contact, brilliant . Would recommend them for sure Show additional information
I went for cheaper panels (Risen) and quality inverter.(SMA)
In this combination, Solarwide quoted the best price. ($6650) while giving me the most confidence.
The only cheaper quote had a Chinese inverter, and was only about $400 less. (same panels)
They use weatherproof DC isolation switches, and mount them under the panels.
Installation went smoothly, and system slightly exceeding expectations after a coupla weeks of operation.
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I had 5 quotes for a 6kw array on 5kw inverter.
Pete the Solarwide sales rep. was the most thorough with his quote. He was the only rep. with NearMaps imaging that had the time of the day(not just the date) on the image, which turned out to be critical to panel placement, as there are shading issues on parts of our roof. We also climbed up on the roof to discuss panel layout, and Pete measured up to make sure the design would work. Inverter placement was also discussed and decided, making sure it wouldn't be copping too much sun or weather.
I used the Solar Quotes checklist to ask the right questions about the products and their installation. Of all the reps., Pete seemed the happiest to answer them all for me (it's a long ,thorough checklist), as well as giving me the answers that gave me the most confidence to use their company.
Solarwide gave me the best-priced quote for the panel and inverter combination I was able to afford. I chose to go with cheaper panels (Risen) and a quality inverter (SMA Sunny Boy) I had one cheaper quote, but that was for the same panels with a cheap Chinese inverter. The same company could not compete if I wanted to upgrade the inverter to SMA, which is what the Solarwide quote included.
Installation went smoothly, and the boys gave me a quick rundown of how the system works before they left it with me.
The system has been performing very well so far.
I must say that the Solar Quotes website helped me a lot in getting a basic understanding of what is important to know before committing to a purchase. Thanks
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The system was for two town house, so we did install 2x 3 kW and both of us are extremely happy with the standard of service supplied
They where very professional and pleasent to deal with.
Thank you for your recommendation . The other 2 supplier couldn't match the professional service that was provided !
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Dan Spence from SolarWide is a very knowledgeable consultant who was full of the right information and very accessible. The installation was fast and efficient and a very neat setup. Well done installers! Show additional information
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SolarWide provided a very professional service with no pressure to buy. Answered promptly and in detail when I posed questions about the system. Were happy to take feedback and supplied detailed documentation at the handover of system.
Overall, a very professional company to deal with and am confident will be there if any problems arise.
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Sales person followed up after my move. They have a 2.5 KW system with a 3 KW inverter so I can upgrade at a low cost. They had the best price and also recommended an installer for my air conditioning unit who was cost effective. Show additional information
I might have gone with another installer but their quote never arrived via email. Don't know why - they said they sent it. SolarWide were prompt and thorough - the installer did a detailed check on available roof space - not much to spare - before installation. No other firm did a thorough check on roof space.
SolarWide quoted for RCA panels and an Aurora inverter. A rival firm were considerably cheaper using the same panels with a Chinese Growatt inverter but I preferred the Aurora; the $600 discount off SolarWide's original quote was an added incentive to accept their offer.
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Yes, we felt all the others were pushing CHINESE PRODUCTS however, if one insisted on say German quality then the price would sky rocket beyond our affordability. However, SOLARWIDE were honest & provided us with the choice of either CHINESE, GERMAN BOSCH) REC FROM NORWAY, which turned out to be our choice with the best Inverter being SMA from Germany with a price no other came close & these people are situated in WARANA QLD. I even had my panels up as they promised in 2 weeks in fact I am just waiting for ENERGEX to connect us which will be in 1 week from now PROMISED,.... Show additional information
My whole experience in purchasing, installation, followup and payment with this product and local company has been the easiest and most pleasant in any product I have ever purchased and would strongly recommend this company and Pete's team and products to anyone considering installing Solar Panels. Show additional information
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