SolarWide Pty Ltd Reviews
4.4
Leave a review Based on 192 ratings Aus Ranking
- 5 star 38
- 4 star 139
- 3 star 15
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.20
- System Quality 4.44
- Customer Service 4.54
- Installation 4.56
Timeline
Reviewer supplied photos:
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SolarWide is based on the Sunshine Coast and serves Brisbane and areas throughout greater south-east Queensland.
The company has connections with the top solar panel manufacturers and sellers in the industry, meaning it can purchase quality items and pass the savings on to its customers. People can expect an affordable service, as well as the expertise of a dedicated solar consultant.
Solar power systems from SolarWide come complete with a five -year installation warranty, as well as a 25-year manufacturer's output warranty and ten-year product warranty. The company endeavours to install all systems within four weeks.
SolarWide Pty Ltd Solar Reviews
From Sales (Warwick) to the lead installer and great office staff totally satisfied
Solar quote was not the cheapest, however the Panels and inverter were in the Top 5. Install went great and the performance is fantastic would recommend SolarWide Show additional informationVery happy with our installer
The whole process was explained to us very well and we were supplied with lots of information regarding the products supplied. Installation day went very smoothly with polite guys that clraned up everything. Even gave us a quick rundown about the inverter. Everything is up and running and no issues so far. Show additional informationProfessional experience
Excellent friendly professional service. They were competitive with price and install quality products. I upgraded from a 6.6kw system to 9.9kw and used Solarwide again for the installation due to their professionalism. Highly recommend them. Show additional informationSeamless installation - Good communication with installer
The salesperson was very approachable ,not pushy and responded very quickly to any questions (via e-mail or phone)Installation was efficient, tidy, good communication again for positioning of inverter etc/
Have had help with connection to grid etc and phone follow up. Show additional information
Good information that suits my home situation. Price is high but higher quality panels chosen
Quote process was great and Solar wide correctly quoted for my 3 phase house supplyTo be installed in May 2020 Show additional information
Great local company, professional service.
Had a 5.98kw system installed in Oct 2016, have waited to see how system performed before leaving review.We got a number of quotes before deciding to use Solarwide. Peter who did the quote was easy to deal with, discussed system size, panel and inverter options with us, actually got up on the roof to have a look, check out tree shadows etc and best panel layout.
Installation was carried out professionally and on time, tidy up done, all paperwork, warranties etc supplied and installer (Hunter) gave us a guide of system, grid connection went thru after a few days.
We have had the system for about 3.5 yrs now, has significantly reduced power bill and has exceeded expectations.
We have had one problem with isolator switches - see comments re panels.
Solarwide were not the lowest quote, we used them because they are a long estblished local company and they use quality components whose manufacturers have local australian offices. This is one of the main reasons we went with Solarwide, when we had a problem it was dealt with locally, no trying to chase things up with an overseas office or track down an installer whose moved on or no longer exists. Show additional information
Excellent information and attitude
I purchased my solar from Solarwide because they provided me with excellent information that was easy to read and was written to the level of someone who is just figuring things out. Their salesperson is also an electrician and was able to answer all my questions and had a great attitude the whole time. He also got on the roof to look at its condition - the other quoters didn't do that but said they would send someone else out to do that - a second visit and a second time to take time off work to be there. The panels aren't installed yet (hopefully next week) so I couldn't give them full stars … yet. Show additional informationPerforming to xpectations
quoting v goodinstalln went well apart from initital lack of planning in running cabling to inverter
helped with grid connection. Show additional information
Great customer service
Just had solar wide install my panels yesterday. Everything so far from the quoting process to instalation has been very good.I was able to make my choice from a selection of panels and inverters I had a lot of questions all of which were answered and it was nice that not once did they rubbish another company. All Solar wide staff have always been polite and all follows up have been prompt. Everything about grid connection and solar app was explained and also documented via email. AAA experience Show additional information
From the prompt quote, to the installation at Noosaville, I could not have been happier with SolarWide at Warana on the Sunshine Coast. Very nice and efficient installation team. 6.6Kw quality LG Panels and Fronius inverter, with a Fronius Smart Meter to keep track of the energy.
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Quality from start to finish
SolarWide was one of three companies recommended to us by Solar Quotes. We had also contacted a 4th company before using the Solar Quotes website.From our very first contact with them, SolarWide were superior to the others in every way. They were able to accommodate our somewhat-inflexible schedules to arrange a quote quickly. The salesperson was friendly, professional and informative. He got up onto the roof to give us much more information about how our solar panels could be placed than the other companies were willing to provide. He offered us a range of products and explained the difference between them, as well as highlighting the extra value to be realised from the higher quality equipment.
Once we had locked them in as our supplier, SolarWide continued with excellent customer service and clear and timely communication. We had our solar system safely and properly installed on time, with no fuss, even though the weather at the time was quite rainy and we expected a postponement. We ordered a quality system and that is exactly what we got - we are thrilled with the efficiency of our system, and with the app that allows us to monitor energy use, energy production and feedback to the grid in real time.
From end to end, SolarWide has gone beyond our expectations. We wish we had used them for our first solar system at our previous house - there is no comparison between the two experiences. Show additional information
Solarwide
Everything was well organised from the quote to installation and grid connection. All people dealt with were friendly and helpful. Show additional informationAwesome company
Front the time the meeting to discuss solar panels with this company to installation they have been fantastic to deal with, very informative and punctual the experience has been flawless. I have actually purchased an 11.88 kw system not a 10kw. Show additional informationvery happy with solarwide
Very happy with solar wide's service so far; at the time of writing solar hasn't been turned on yet as awaiting power board upgrade. So review for 'value for money' and 'quality of system' ratings have only been entered in order to complete the review.Knowledgeable and friendly sales and admin staff.
Installers were friendly , efficient and tidy. Show additional information
Very efficient & good communicators
Very efficient & good communicators .The whole job went trouble free. Show additional information
Good company to deal with.
Prompt service with salesman on time for quote.Kept well informed throughout the process.
Installation went smoothly and working as per the information given at the initial consultation. Show additional information
Professional and very efficient installation. Great advice on all aspects of the process - big and small.
Sales and quoting process was straight forward with clear advice on key aspects of the system and installation.Installation was booked well in advance and completed on the day with minimal fuss.
The "back office" managed all of the connection and correspondence with the suppliers expertly. Show additional information
Salesperson Lee was happy to educate us, talk about the benefits, and didn't pressure us to purchase. He knew he was the first to come and quote, and gave us advice as to the questions we should ask other companies. He did not denigrate others. SolarWide was not the cheapest, but we feel offered the best overall system for our needs. Installers Jarron and Craig arrived on time, and got on with the job. Left a tidy worksite on departure.
We were sufficiently impressed with the SolarWide experience that we referred our daughter and son-in-law to them, and they too have signed up. Show additional information
We were sufficiently impressed with the SolarWide experience that we referred our daughter and son-in-law to them, and they too have signed up. Show additional information
Existing system removed ($300) and all hardware taken away (except panels which I have kept).
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good all round
Everything went well, some communication was a little slow in coming back but all in all a good process through to installation Show additional informationGood system for the price
Sales and quoting was goodInstallation ran smoothly and on time considering the extreme slope on the roof. Before beginning, they asked if we had any spare tiles. They replaced two tiles that were broken during installation
Customer service was friendly and efficient and they helped with the grid install. Show additional information
Great job.
The salesman was not showing us an ultimate system. He gave us options and explained clearly about each one. The installation went smoothly and after sales has been supportive. Show additional informationGreat solar company
Very happy with every aspect from office arranging on-site quote, sales person confirming appointment, arriving on time, explaining “how solar works” and what outcome would be achieve with different options. Didn’t try to over-sell products .Sales person didn’t make me feel any pressure for any commitment. After choosing system, was a efficient process with plenty of updates from company . Grid connection was organised by solar wide. Installers were great, punctual, tidy. Very professional company to deal with. Show additional informationExceptional company
Sales and quoting was professional and uncomplicated .No issues with the install .
Excellent customer service .
Overall , could not fault the job Show additional information
Best value
Fixed price quote. Panels and inverter top of the range. Installation and replacement of olf system was on time and efficient Show additional informationKnowledgeable and hands on quote, quality equipment
Friendly staff, detailed quote, no pushy sales, good quality equipment, long installation workmanship warranty (10 years). Show additional informationExcellent service
From the beginning SolarWide have provided excellent service. The salesman was very good and comprehensive and contact with SolarWide was great all along. Special mention must be made to the installers. On arrival at the house they had the photo of the roof and where the solar panels were going to be installed. When the roof was inspected the installers identified an area totally shade free facing WNW capable of taking 10 solar panels that did not look useful on the aerial photo as opposed the the north facing roof that would get some shade coverage. The installers changed their plans and as a result with both east and west facing solar panels we are achieving winter figures better than projected summer figures. Installation was smooth not one scrap of rubbish left on site. Grid connection was within a very short time and the on line inverter registration was handled by SolarWide. I would recommend SolarWide without hesitation to anyone on the Sunshine Coast considering a Solar system. Show additional informationGreat service
I was happy with the service and price. I recommend this vendor. Show additional information
From the initial call we made to the company to the follow up call we received after the installation it was excellent professional service . I would thoroughly recommend SolarWide .
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Made a hole in the ceiling, now repaired satisfactorily, took a roof sheet off our new house without consultation, however no leaks have yet appeared.
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Arrived on time and completed quickly on the day, cleaned up and explained web overview and how to use it, all seems to be working as promised, had one query that was handled promptly after install. Only problem is with energy supplier staff not knowing their job and causing an additional 10 day cooling off period for the new charges before new meter will be installed. What can I say, they don't like Solar???
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This is my second system and looking forward to battery storage, enjoy your email news updates as well.
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Solarwide went over and above what was required to gain our business. They spent time with us explaining the best system for us and really took the time to understand our needs.
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Installation was done during construction of our new home with SolarWide doing prelim wiring at frame stage and final instal some 4 months later.
Their salesman (Pete Hamel) was easy to deal with and honest in his advice.
SolarWide came from SolarQuotes recommendation. Show additional information
Their salesman (Pete Hamel) was easy to deal with and honest in his advice.
SolarWide came from SolarQuotes recommendation. Show additional information
Sales people for the three companies you recommended were all very good. In the end, it was about the product each was selling against price. The Installation team for the company we went with were very good. The company kept us informed of developments along the way. We had a hiccup when the wifi for the inverter needed a booster and the company was out of stock of boosters. But all good now. Thanks to Solarquotes for the very helpful information on your website.
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The salesman was very knowledgeable, patient and answered subsequent questions quickly.
Even though this wasn't the cheapest system our analysis showed it'd deliver the best long term result for the price.
We ended up with 21 x REC N-Peak 315w panels with a 6.615kW Fronius inverter.
Install happened on schedule and the installers worked hard to get the system installed on a very hot day.
It's worked flawlessly since installation about 2 weeks ago.
Thanks for your help in recommending Solarwide, with so many solar companies out there it's difficult to know whether you're talking to the right ones.
Ron
ps of the 3 recommendations one weren't interested in coming out and only send through a quote (this eliminated them from the start).
Another sent a salesman but they only offered one type of panel and one inverter, both of which were on the cheaper side. Show additional information
Even though this wasn't the cheapest system our analysis showed it'd deliver the best long term result for the price.
We ended up with 21 x REC N-Peak 315w panels with a 6.615kW Fronius inverter.
Install happened on schedule and the installers worked hard to get the system installed on a very hot day.
It's worked flawlessly since installation about 2 weeks ago.
Thanks for your help in recommending Solarwide, with so many solar companies out there it's difficult to know whether you're talking to the right ones.
Ron
ps of the 3 recommendations one weren't interested in coming out and only send through a quote (this eliminated them from the start).
Another sent a salesman but they only offered one type of panel and one inverter, both of which were on the cheaper side. Show additional information
Hassle free service from Peter and installation team. Installation was promt and of an excellent standard. Everything was explained clearly and after sales support was excellent.
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I went with Solarwide because they were the only ones that said that my existing cabling wouldn't handle load and I would have constant trip outs. Distance to meter was over 100m from installation(we are rural). Luckily there were 3 meters in box so they suggested converting to 3 phase, and therefore a veritable highway for the current.
Customer service and communication was excellent. Have recommended to 3 others who have gone with them. The fact that they have been in business so long was also a contributing factor Show additional information
Customer service and communication was excellent. Have recommended to 3 others who have gone with them. The fact that they have been in business so long was also a contributing factor Show additional information