SolarWide Pty Ltd

SolarWide Pty Ltd Reviews

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4.6

Based on 298 ratings
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About

SolarWide is your local Sunshine Coast solar power specialist. They have installed thousands of solar panels in homes, businesses and community buildings throughout the Sunshine Coast, Brisbane and much of south east Queensland.

SolarWide are passionate about solar electricity and are proud to offer a great range of solar power and battery systems. SolarWide have a great team of professional electricians on staff that specialise purely in solar power. 

They work hard to ensure each customer is 100% satisfied by offering quality products and first class service, at the best price. SolarWide only install the most reliable solar power systems that they know will last the distance.

SolarWide has grown immensely over the years and a large portion of this growth is thanks to referrals. There are finance options also available to make the decision to go solar even easier.

Reviewers report paying: $5,790 - $9,865 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

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SolarWide Pty Ltd Reviews (298)

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Average Scores

4.4/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 100
  • 4 star 182
  • 3 star 16
  • 2 star 0
  • 1 star 0

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Great, prompt service

We are so happy with our Solar system from SolarWide. The initial inspection was prompt and on time. The installation guys were so respectful, giving great service and advice. Very quick install. Even when we had hail damage two months later and had to get the whole system replaced these guys were just as good the second time around.
Panel rating: 4/5
Inverter rating: 4/5
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Provided excellent service

The pre-install inerview removed any doubts that I had chosen the right firm. Differenet systems were discussed until I felt that I had chosen he system to suit our house. The installation was done in conjunction with roof restoration that was underway. SolarWide tradesman were professional in performance, punctual and kept me in the loop as work progressed. Both Solarwide and the restorer worked seamlessly on various days to suit onlgoing work. Grid connection was assisted by Solarwide. After connection, I was given a thorough briefing of the systema nd charger. I would thoroughly recommend the services of SolarWide. To date the system is working faultlessly.
Inverter rating: 5/5
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Great customer service

We have had our system here since August 2022. It has worked really well and whenever we have had an issue we have had a very quick and genuinely engaged response from Solar Wide. We have a complicated roof and the approach to the layout and function of the system was very carefully considered. The installation was done in and extremely professional manner and the team was always polite and friendly. I would highly recommend Solar Wide to anyone considering a solar system. They are very straightforward and a pleasure to deal with.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Excellent customer service and knowledgeable installers.

The sales person came to the house and made an honest assessment of the best system for me. The installation was on time and the work was tidy and efficient and they cleaned up all mess. Do to my roof configuration they needed to pull up some tin sheets to run a cable. They solved the problem quickly and put everything back properly. I have had a lot of rain since the install and no leaks.

Customer service following the installation was excellent, I was able to call any of the staff (office, installer, sales person) and all picked up the phone or returned the call within 24h to answer any questions I had.

I feel like I am in good hands and I am confident if I had any issues they would be quick to respond. Both apps I have to monitor the input and output were up and working on the day.
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Fantastic Service

From start to finish and beyond, Solar Wide have been fantastic. Super friendly and helpful, both in person and on the phone. Installation was seamless and easy for me to understand the equipment. After sales service is awesome, with Solar Wide contacting me when there was a hail storm in my area to make sure everything was fine with my system (it was!)
Highly recommend Solar Wide!
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended

Initial meeting, ongoing support, installation process and after sales support have been outstanding. Adrian is still in touch with us 12mths post instal.
Panel rating: 5/5
Inverter rating: 5/5
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First Class Installer

Couldn't have asked for better service. With multiple quotes going with Solarwide was an easy choice to make and we weren't disappointed. The quoting, installation and follow up to make sure everything was okay was faultless
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your feedback David! Appreciate being your first choice and so glad you are happy with your system!
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Well done on the product and Instillation.

The sales and quoting was the best of the three quotes we obtained.

The installers were extremely punctual, and the work was well done and we were kept UpToDate on how things were progressing. At the end of the instillation two roof tiles had been cracked- not broken just a small crack, something we were told may happen just due to people on the roof, we were made aware of this at the time and the only spare tile I had was used to replace one. The other was siliconed and I was given a phone number of a local business that caried replacement tiles. What surprised me was the small number of tiles that were actually damaged with the amount of work done installing the solar pannels.

They supplied the required information so we could hook up to the grid. We were given a good run down on the converter and how to link to our phones.

Over all I would highly recommend SolarWide.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your kind words Greg! Really appreciate your feedback!
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Super easy, great to deal with

Right from the start these guys were on the ball, always returned every phone call (Thanks Cas) answered all our questions and sorted the quote promptly. Turned up on time for installation and put up with our big annoying dog Bruce all day!
The guys were great and explained the whole system to us and left no mess behind.
My husband even shouted them a beer he was so impressed !
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Paula, was a pleasure to help you (and Bruce) out! Thanks for your kind words!
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SolarWide did a great job with our Solar Installation

Solarwide installed our Solar System and we were very happy with the lead up, installation and back up. Communication was good at all times and the whole process was professional and prompt. We were shown what to do with the system and we had one small problem with a relay switch in our power board which was quickly dealt with by the Solarwide team. We highly recommend Solarwide on the Sunshine Coast.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your review Russell! Appreciate your understanding with the small issue and so glad we could rectify it for you ASAP!
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Good system. And the team where willing to work with us every step on the way

Solarwide are very professional and easy to work with every step of the way
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Michael! Appreciate it
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Superb professional installation

Very happy with installation of solar system. Was able to get Tier 1 panels and excellent inverter which has not missed a beat in the last 18 months. Very neat installation in a difficult two storey villa. All conduits out of view.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your review Nigel! It was a pleasure to work with you, and glad to hear that you are still so happy with the system!
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Really recommend this company!

I am fully satisfied. The seller is expirienced and the installation team are part of the company, not subcontractor.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Yuriy, we are proud to have all our team inhouse with no sub contracting. Appreciate your review!
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Very Satisfied

Solar wide advised me very well and installed a high quality 3Kw solar system which I am very happy with.
Date of Installation: 02/02/2023

Size of System: 3.28

Inverter Brand: Sungrow - SG3.0RS,

Solar Panel Brand: REC - Alpha Pure R - 410W - REC410AA PureR
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your kind words Greg, and glad to hear everything is still working well for you!
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Excellent installer

So glad we used Solarwide to provide and install our home solar system. They gave excellent advice up front that helped us select a system that comprised quality components. On installation day they were punctual, polite and worked efficiently, including giving an easily understood explanation of system operation. The installed system is neat and works brilliantly. We have had no issues since. We strongly recommend Solarwide.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Sam - we are so glad you were happy with everything from start to finish! Appreciate it!
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Best Value and Quick Install!

Warwick came and actually went up the roof to inspect and explained what he can do, all the other quotes that I got was just based on pictures of our roof online. I think Because he was a previous installer that’s why he actually knows what he was talking about.
On the day of the install, 4 guys came on time. Explained to me their process before they started and was very polite. Also appreciated that they removed their shoes when they inspected the house to check access, but they did explain that they have to wear shoes for safety once they start working.
Install finished at 3pm, explained to me the process of post install and what the next steps are. No headaches with grid connection.

Supplier Reply:

Thanks for your kind words Rodney, we are proud to have such a well rounded, experienced team to help you from start to finish!
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Great service and even better price

From quote to install, solar wide were great to deal with! Communication was regular and workmanship of tradies top notch. Our solar system hasn't skipped a beat and has saved us heaps.

Supplier Reply:

Chantal, thanks so much for your review, so glad to hear everything was a smooth and good experience for you!
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Glad I did my research

I was offered SolarWide as a provider after going through SolarQuotes to give me an idea of who in my area was able to get me a replacement for my 1.5kw system after the inverter failed. Of the 3 quotes I received, SolarWide were able to give me a replacement closest to what I had. They were extremely professional with great communication and advice.

Unfortunately 1.5kw systems are difficult to obtain so the high cost was not a reflection on SolarWide. If I was prepared to lose my feed-in tariff I could have had a much bigger system for the same price.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for taking the time to leave us a review Matt. Glad that we could help you find what you were looking for and keep you on that high feed in tariff also!
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An incentive was offered by SolarWide Pty Ltd for this review. Learn more here.

Very helpful, quality installation

They were very helpful and answered all my questions satisfactorily.
Installation didn't take longer than expected. An accidental small hole was made in one of the rooms during installation, but they were very apologetic and quick to have it fixed at no charge.
I was shown how to use the inverter and everything was set up and working on the day before they left.
I would definitely recommend SolarWide.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Robert, thanks for your review and your understanding while we got that resolved for you! Glad everything was to your expectations.
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Happy with my 6.63 kw solar system

SolarWide sales were very helpful with information and advice to assist my decision on the system size, choice of panels and inverter and most effective positioning of panels on roof. I was considering a larger system but was advised the 6.63 kw system would adequately meet my solar energy needs. The installation team were efficient, considerate, and tidy. They supported me with grid connection and on using the inverter and app. Since installation over two years ago, I have been given support on a couple of occasions re questions on my home power efficiency, how to improve it, including adjustment of timers, or whether I can get a better plan from my energy company. They have also checked my system a couple of times either remotely or in person, after I'd requested assistance. Happy to recommend SolarWide.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

So glad to be of assistance Claire, we understand the importance of not only a great installation, but also consistent after installation support. Thanks for choosing us!
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Great service. Highly recommended

Sales & installation process was very smooth.
I highly recommend Solarwide
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Brendan, appreciate that!
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Amazing company to deal with

Very professional from the quoting stage through to final customer support. We could not fault any aspect of dealing with Solarwide. Everyone that has seen the installation remarkes on the quality.
Inverter rating: 5/5

Supplier Reply:

Thanks for choosing us Michael, quality is of the utmost importance to us and we love that you can see that!
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Polite Punctual Tidy

Thank you for asking for review. All seems to be working well. We were a little surprised that the hot water was separate feature.

The after service seemed to be lacking. It would have been good to get a phone call to ask us do we have any questions etc.

thank you

K and R Webster

Supplier Reply:

Hi Kendall, thanks for your feedback, we will definitely keep that in mind moving forward.
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Superb service and installation, highly recommended - Solarwide

Superb team from start to finish. Very knowledgable and contactable, and look at all the possible issues. They use top quality products and the installers were great. We went with REC alpha panels, which they have great experience with. Can't fault them! There is a reason they're already highly recommended. Would definitely use them again in the future if we decided to grow our solar plant.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Nelson, glad to hear you are happy with the whole installation - we would love to help you again in the future!
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Solar installation

Solarwide installed a new solar system for us. They removed the old system and installed a new one with a minimum of fuss. They arrived when they said they would and completed the job efficiently.

Supplier Reply:

Thanks Michael, we like to make things as easy and simple as possible for our customers. Appreciate the feedback!
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Solar installation

Solarwide installed a new solar system for us. They removed the old system and installed a new one with a minimum of fuss. They arrived when they said they would and completed the job efficiently.

Supplier Reply:

Thanks Michael, appreciate that! We always do our best to make the installation process as seamless as possible.
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Seamless Solar instalation

SolarWide was very professional without the high pitched sales tactics.
Our installation was done on time with minimal disruption. All SolarWide staff have been helpful and excellent with communication.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your review Richard, appreciate your kind words!
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Professional, courteous and nothing was a problem.

Seamless process from start to completion. Site visit was no issue. The installers came and included me in all discussions. A great experience.

Supplier Reply:

More than happy to help Stephen, so glad to hear you were happy with all aspects of your installation.
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Great Install

Solarwide were terrific to deal with and produced a no fuss install. They have a great range of quality products and the REC panels and Fronius Inverter have functioned perfectly.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Paul, happy to help and so glad you were happy with your panel, inverter and installer (us) choices!
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Very fast and efficient process!

After my initial phone call, SolarWide sent out a consultant within just a few days. He was very thorough, explaining everything to us clearly. He highlighted the differences between the types of solar systems and panels and we were very satisfied with our choice. He measured up, sent a quote very quickly and within three weeks we hade our new 6.6kw solar system. It has made a very big difference to our energy bill as we also run a pool filter. The job was done by very friendly and knowledgeable men who also explained how to use the system to our best advantage. We are extremely happy with everything!

Supplier Reply:

So happy to hear this Tracy! We are very proud of each aspect of our company, from initial contact, to after sales support and are more than happy to help! Thanks for leaving this great review!
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Easy and trustworthy

Quote was easy to organise, Adrian was punctual and authentic - I never felt like I was being 'pushed' a thing but it was more of a conversation on what we wanted to achieve etc. Installation was stress-free, staff were friendly and workmanship was great. I'd recommend SolarWide for anything residential solar without a second thought and will be reaching back out to them when the time comes for us to compliment our solution with battery.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Jon-Anthoney, so glad to hear your great feedback about Adrian and the installation team! Thanks for choosing us and taking the time to leave this review!
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Excellent customer service, very easy to deal with

Our experience with Solar wide is excellent.

From initial enquiry to any questions we have ongoing they have been easy to deal with. They always answer/ed our questions and the staff are very friendly.

Recommend them highly! A++++
Inverter rating: 5/5

Supplier Reply:

Deb, thanks so much for leaving this awesome review! Appreciate your kind words and so glad that you are so happy!
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Easy to deal with prompt and efficient

Knowledgable sales process - gave several options and happy to discuss.

Order to install was quick and smooth - zero issues in the last 2 years since installation.

Any minor questions they are happy to respond with clear information and documentation.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Shaun, we do our best from first consultation to after sales support to make things as easy for each customer as possible. Thanks for your kind words!
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Original Review on 28-06-2023:

Excellent Company Process

On site inspection was in depth, explanation of process and system options very thorough. Install team on time,good workmanship and professional approach to the job, overview of system explanation and tips was excellent.3 pannel arrays required for multi level roof.
Grid connection with meter changeover was organised by Solarwide office. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Andrew: "Are you happy with the performance of your system so far?"

Yes, as advised by SolarWide in the initial quote phase system has delivered as expected.
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Great experience Solar isupply and installation

The Solar supplier has there own installers- not subcontracted out which is great. They did pull everything off the wall in the garage to run the cables for the inverter but did also put everything back how it was. Very neat and took the time to consult the best position for the inverter. Cleaned up all the mess and left the way it was found. Took the time to run through correct shutdown and boot up procedures should this be required.
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Excellent service, neat fast installation and quality product choice. I felt very reassured getting a system from Solarwide.

Great service, products and installation. The solar installer world is fraught with dodgies but Solarwide are long term suppliers and their products have proven track record. Very happy and would recommend this company, no worries.
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Aussie Installers

SolarWide recently installed a 6.6kw Solar Panel & Inverter System to our home and I couldn’t be happier.
Great communications, speaking English straightaway to a real human. Any questions answered. Kept in touch with installation date. Organised new meter to sell back to the grid.
Professional workmanship.
Prices competitive.
Walked into the shop afterwards and was given help with the ISolarCloud App.
Thanks SolarWide.
Happy Camper
Inverter rating: 5/5
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Knowledgeable

Tidy and punctual (uncommon these days). Gave pertinent info from following email within a few hours.
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Fast install, easy to work with. Punctual, neat work. Pleasant trades persons

All of the above great after sales enquires . Cordial office staff.
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Hassle free install and support.

The sales person was very polite, professional and actually came to our home to check out the roof (went up on) and placement of inverter, if we went a head with them, which we did. Communication between admin people was great, they sent through all relevant documents and organised an install date that suited. The installers were prompt, polite and very helpful. Got the install done in very good time.
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Very Professional

Very prompt reply to initial request for quote. Insisted on doing a site visit prior to quote which was extremely beneficial as panels required to place on two seperate areas of roof due to house position. Super quick installation time frame. The installers were prompt, pleasent, professional and fast. Installed hot water timer and we were connected to the grid within a week.
Panel rating: 4/5
Inverter rating: 3/5
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Quality Solar System

No high pressure sales, reliable proven brands.
All staff very helpful and reliable.
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Seamless/Practical/Prompt/Efficient Solar Installation

Solarwide were way out in front from the quote stage and as we progressed to the installation we were just as impressed. Timing and being kept up to date with what was happening was very good. The office staff and installers were friendly and informative. All in all a very good experience with Solarwide.
Panel rating: 4/5
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Solar installation

I choose Solar wide due to fact that they were the only ones that actually came to my house and got on top of the shed and measure my roof space. After getting 8 quotes I found that everyone had there own ideas, many were to make there installation easy for themselves rather than look after the customer.
Solarwide guarantee there panels (rec) and workmanship. I wanted the inverter in the shed that means running a heavier guage wire 16 mm to the switch board. Most installers wanted a smaller guage wire which mean a voltage drop and cheaper.
It pays to do your diligence before engaging a supplier.
I wouldn't hesitate in recommending solarwide to any my friends and family.
The salesperson and the installation where 100%
Inverter rating: 3/5
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Easy each step of the way

The company arranged an in-house quote straight away. Adrian was informative and answered all my questions. The installation seemed easy, the people on site were punctual and friendly to both my self and my 3 year old inquisitive neighbour. Everything was left neat and tidy. The grid connection was explained thoroughly.
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Original Review on 30-08-2022:

Great service

The installation was pushed back a few days due to wet weather. Without prompting they installed the system quicker than I had expected with the weather delay.

There was an issue with the catch power relay. Again without prompting the Catch Power technician came out promptly and sorted the issue (firmware incompatibility issue). Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Tom: "Are you happy with the performance of your system so far?"

The system continues to work as well as the day it was installed. At the time of installation we also installed electric storage hot water with a Catch Power relay. This has been very effective in providing us low/no cost hot water.

Overall we are very happy with the system, the way it was installed and the service we received at installation.

A very happy customer.
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Original Review on 21-08-2022:

a1

The salesperson was helpful, explained everything, and was always available if I rang up with any queries.
Installation was done within a day and tradesmen polite and explained the different things I needed to know and left no rubbish.
They organized the grid connection and have always been polite and helpful when I have any questions. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Linda for your kind 5 star review. It is greatly appreciated!

10 months later we asked Linda: "Are you happy with the performance of your system so far?"

have not had any problems with any parts of the solar since installation, so for me, everything is great and working well, and Im very happy with the whole show.
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SYSTEM EXTENSION

I received 2 quotes, as requested and their was little difference in price or equipment.. As this was a system extension I felt the SolarWide quote gave me the best option, although their was minimal difference. The installation did have a hiccup but I tend to judge not the problem but how the problem is addressed and I was pretty impressed by the rectification. System was installed quickly and in line with the quoted time-frame. I am pretty happy with the result.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional advice and installation

Solarwide was the only quoter to access the roof and measure up prior to offering their quote. The salesperson was experienced on installations and was technically competent to explain the system and answer all of our questions. The installation team were punctual, very professional and keen to meet our expectations. In summary, dealing with Solarwide was fuss free and a pleasure. The system is very neat and meets all our expectations.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing installers

SolarWide installed a 6.6Kw system at my home today(9/05/23).Excellent customer service followed by excellent installation.The team arrived at my home at 7.30am and were finished by 12.00pm.The team were very punctual polite and tidy.I have no hesitation in recommending SolarWide to any one thinking of installing a solar system.Everything from the grid connection to my solar app on my phone was done perfectly.Thank You again.John Stevula Peregian Springs QLD.
Panel rating: 5/5
Inverter rating: 5/5
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