SolarWide Pty Ltd Reviews
4.4
Leave a review Based on 164 reviews Aus Ranking
- 5 star 27
- 4 star 123
- 3 star 14
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.14
- System Quality 4.41
- Customer Service 4.53
- Installation 4.54
Timeline
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The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SolarWide is based on the Sunshine Coast and serves Brisbane and areas throughout greater south-east Queensland.
The company has connections with the top solar panel manufacturers and sellers in the industry, meaning it can purchase quality items and pass the savings on to its customers. People can expect an affordable service, as well as the expertise of a dedicated solar consultant.
Solar power systems from SolarWide come complete with a five -year installation warranty, as well as a 25-year manufacturer's output warranty and ten-year product warranty. The company endeavours to install all systems within four weeks.
SolarWide Pty Ltd Solar Reviews
From the initial call we made to the company to the follow up call we received after the installation it was excellent professional service . I would thoroughly recommend SolarWide .
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Made a hole in the ceiling, now repaired satisfactorily, took a roof sheet off our new house without consultation, however no leaks have yet appeared.
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Arrived on time and completed quickly on the day, cleaned up and explained web overview and how to use it, all seems to be working as promised, had one query that was handled promptly after install. Only problem is with energy supplier staff not knowing their job and causing an additional 10 day cooling off period for the new charges before new meter will be installed. What can I say, they don't like Solar???
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This is my second system and looking forward to battery storage, enjoy your email news updates as well.
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Existing system removed ($300) and all hardware taken away (except panels which I have kept).
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Solarwide went over and above what was required to gain our business. They spent time with us explaining the best system for us and really took the time to understand our needs.
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Installation was done during construction of our new home with SolarWide doing prelim wiring at frame stage and final instal some 4 months later.
Their salesman (Pete Hamel) was easy to deal with and honest in his advice.
SolarWide came from SolarQuotes recommendation. Show additional information
Their salesman (Pete Hamel) was easy to deal with and honest in his advice.
SolarWide came from SolarQuotes recommendation. Show additional information
Sales people for the three companies you recommended were all very good. In the end, it was about the product each was selling against price. The Installation team for the company we went with were very good. The company kept us informed of developments along the way. We had a hiccup when the wifi for the inverter needed a booster and the company was out of stock of boosters. But all good now. Thanks to Solarquotes for the very helpful information on your website.
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Salesperson Lee was happy to educate us, talk about the benefits, and didn't pressure us to purchase. He knew he was the first to come and quote, and gave us advice as to the questions we should ask other companies. He did not denigrate others. SolarWide was not the cheapest, but we feel offered the best overall system for our needs. Installers Jarron and Craig arrived on time, and got on with the job. Left a tidy worksite on departure.
We were sufficiently impressed with the SolarWide experience that we referred our daughter and son-in-law to them, and they too have signed up. Show additional information
We were sufficiently impressed with the SolarWide experience that we referred our daughter and son-in-law to them, and they too have signed up. Show additional information
The salesman was very knowledgeable, patient and answered subsequent questions quickly.
Even though this wasn't the cheapest system our analysis showed it'd deliver the best long term result for the price.
We ended up with 21 x REC N-Peak 315w panels with a 6.615kW Fronius inverter.
Install happened on schedule and the installers worked hard to get the system installed on a very hot day.
It's worked flawlessly since installation about 2 weeks ago.
Thanks for your help in recommending Solarwide, with so many solar companies out there it's difficult to know whether you're talking to the right ones.
Ron
ps of the 3 recommendations one weren't interested in coming out and only send through a quote (this eliminated them from the start).
Another sent a salesman but they only offered one type of panel and one inverter, both of which were on the cheaper side. Show additional information
Even though this wasn't the cheapest system our analysis showed it'd deliver the best long term result for the price.
We ended up with 21 x REC N-Peak 315w panels with a 6.615kW Fronius inverter.
Install happened on schedule and the installers worked hard to get the system installed on a very hot day.
It's worked flawlessly since installation about 2 weeks ago.
Thanks for your help in recommending Solarwide, with so many solar companies out there it's difficult to know whether you're talking to the right ones.
Ron
ps of the 3 recommendations one weren't interested in coming out and only send through a quote (this eliminated them from the start).
Another sent a salesman but they only offered one type of panel and one inverter, both of which were on the cheaper side. Show additional information
Hassle free service from Peter and installation team. Installation was promt and of an excellent standard. Everything was explained clearly and after sales support was excellent.
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I went with Solarwide because they were the only ones that said that my existing cabling wouldn't handle load and I would have constant trip outs. Distance to meter was over 100m from installation(we are rural). Luckily there were 3 meters in box so they suggested converting to 3 phase, and therefore a veritable highway for the current.
Customer service and communication was excellent. Have recommended to 3 others who have gone with them. The fact that they have been in business so long was also a contributing factor Show additional information
Customer service and communication was excellent. Have recommended to 3 others who have gone with them. The fact that they have been in business so long was also a contributing factor Show additional information
Great service from the SolarWide crew . Some things changed from the inital plan but the installation guys
Worked out a new plan on site and everything went well.
Big thanks Great job. Show additional information
Worked out a new plan on site and everything went well.
Big thanks Great job. Show additional information
There's no "Not Applicable" for the installation rating so I rated it good even though it hasn't been installed yet
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The system also had an App which allowed me to tap into my solar at any time and read the current operation and show how it’s performing in real time.
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I had confidence in the quote process and the knowledge of the sales rep Dan Spencer. Dan gave me three options to consider and was able to answer all my questions over the subsequent days. The installation process was efficient and the guys tidied up well at the end of the job. When the retailer changed my smart meter over the systems fired up first time and we have been enjoying the benefits ever since without any issues.
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Decided to do it once and do it well so went for 31 LG panels and 12.5 Kwh Fronius Inverter... certainly not a cheap system but worth the extra.
Installed on flat roof areas made of waterproofed ply on substantial bearers.
Tlited panels would have been visible from inside the house as we have a central pool and single story waterfront home at Noosa Waters. They would also not have fitted in the available space so would have needed a smaller system.
After much thought went for a flat installation with optimizers on all panels and additional work by our own Waterproofer during installation.
Immaculate service by SolarWide during all stages of advice, installation and commissioning as well as after sales follow up. Very attractive installation ( from on the roof ) but invisible from inside the house and the pool just as hoped.
First full day yesterday and made 51 Kwh.
Highly recommended and thank you for your excellent guide and website as it was frequently consulted at all stages.
Best regards,
Brent & Pam Show additional information
Installed on flat roof areas made of waterproofed ply on substantial bearers.
Tlited panels would have been visible from inside the house as we have a central pool and single story waterfront home at Noosa Waters. They would also not have fitted in the available space so would have needed a smaller system.
After much thought went for a flat installation with optimizers on all panels and additional work by our own Waterproofer during installation.
Immaculate service by SolarWide during all stages of advice, installation and commissioning as well as after sales follow up. Very attractive installation ( from on the roof ) but invisible from inside the house and the pool just as hoped.
First full day yesterday and made 51 Kwh.
Highly recommended and thank you for your excellent guide and website as it was frequently consulted at all stages.
Best regards,
Brent & Pam Show additional information
Now awaiting connection with our electricity provider which have been told may take up to 1 month.
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Punctual and efficient installation.
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The sales consultant Adrian went above and beyond. When I contacted him he was on holidays but answering my questions and following up with his office were NO problem for him. He rang me back to let me know the installation date and time, and what to expect when the installers arrived. All of this while he was on holidays!!! Great service, very informative and I would recommend SolarWide to anyone.
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Our focus was on products with European heritage rather than Chinese-made products regardless of the parent company location, even if it meant spending a bit more. However, we did not opt for the most expensive option offered for a number of reasons, not the least of which was that we are in our seventies and at this stage of our lives we don't know how long we can manage to stay in our own home and reap the benefit of this investment.
We chose SolarWide as they had superior technical and industry knowledge, offered three options in terms of product range and price, and were a family run business who prided themselves on not using subcontractors. Their installation team were excellent especially in their attention to detail and experience. Show additional information
We chose SolarWide as they had superior technical and industry knowledge, offered three options in terms of product range and price, and were a family run business who prided themselves on not using subcontractors. Their installation team were excellent especially in their attention to detail and experience. Show additional information
We received great all round service from Solarwide. The salesman was very informative and prepared to explain and discuss options. The price was very competitive (met the price offered by a competitor) for a quality system. The installation team were very professional.
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Adrian from Solar Wide looked after our solar purchase from start to finish. In the beginning there was no pressure or sales pitches and we were able to work out a system to suit my needs as opposed to selling me as much as possible. After a site inspection all structural,functional and cosmetic issues were worked out immediately. The purchasing and installation process was a breeze and installation occurred 3 weeks earlier than expected. The whole time we were well informed and kept up to date with all progress, I would recommend Solar wide to anyone!
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Good presentation, very helpful with information and the process
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Our experience with Solarwide was great. Adrian was really helpful assisting us in choosing the right panels and inverter for our needs.
The team that installed the system were punctual and pleasant and left the property clean and tidy. Show additional information
The team that installed the system were punctual and pleasant and left the property clean and tidy. Show additional information
Installed in 6 hours, in between rain! Very impressed! Now just waiting for the meter to be changed over so we can start making electricity!
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I would readily recommend SolarWide to people researching suppliers/installers. They have genuine people doing an excellent job. Quick to reply to any customer service request during & after installation. One LG panel glass shattered within the first month & was changed without hesitation. CEC approved installers were friendly, professional & helpful with both the inverter & the Solar Web Pro smart meter and app. My Fronius Inverter & 20 x 330w LG Neon2 panels are working well above expectations regularly delivering 35Kw/day (best so far 40.4Kw). Thanks Finn & Team for your recommendations.
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We are not as yet connected to the grid but so far so good. Everyone was very pleasant, speedy and neat.
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