SolarWide Pty Ltd Reviews
About
SolarWide is your local Sunshine Coast solar power specialist. They have installed thousands of solar panels in homes, businesses and community buildings throughout the Sunshine Coast, Brisbane and much of south east Queensland.
SolarWide are passionate about solar electricity and are proud to offer a great range of solar power and battery systems. SolarWide have a great team of professional electricians on staff that specialise purely in solar power.
They work hard to ensure each customer is 100% satisfied by offering quality products and first class service, at the best price. SolarWide only install the most reliable solar power systems that they know will last the distance.
SolarWide has grown immensely over the years and a large portion of this growth is thanks to referrals. There are finance options also available to make the decision to go solar even easier.
Reviewers report paying: $4,731 - $8,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SolarWide Pty Ltd Reviews (234)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.5/5
Quality of System
4.7/5
Installation
4.6/5
Customer Service
- 5 star 62
- 4 star 157
- 3 star 15
- 2 star 0
- 1 star 0
View Timeline
16 January 2022
13 January 2022
Original Review on 14-04-2021:
Up and running.
The sales representative was punctual and courteous during the presales stage of the quotation section.After the contract and deposit were finalised the installation of the solar system was carried out without any problems. The installation team setup the paperwork, electrics and wifi connection.
Customer service after installation hasn't been that great. There wasn't any helpful advice on how to manage the system.
The Smart meter for the inverter was fitted and is supplying information through the application on mobile devices and PC. The interpretation of the information is a problem.
Is the system being utilised to give the best results for the purchaser? Not sure.
9 months later we asked Kevin: "Are you happy with the performance of your system so far?"
Still determining this. Had to change the smart meter and have changed plans twice with the same retailer. Last quarter I received a credit. Will see what happens the next quarter.Because of the major reduction it the buy back price offered by retailers I'm unsure if I'll ever recoup the initial cost of the system.
01 January 2022
Glenwood solar
Every detail of the installation was completed professionally including follow-up telephone calls and commissioning of the pv system with our electricity supplier.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you so much for your kind words and 5 star review!!!
30 December 2021
Original Review on 30-04-2021:
Prompt and courteous
Quick response to quote request . Great and prompt installation. Friendly installation team.Supplier Reply:
Thanks Mal for your kind words about your experience with our company.8 months later we asked Mal: "Are you happy with the performance of your system so far?"
The system has out performed any expectations I previously had. I have not had any power bills since installation although I have had 3 additional adult house guests for the entire time. (cooking, hot water, lighting)17 December 2021
SolarWide - 5-stars all round!
All three companies recommended by SolarQuotes were came back quickly with competitive quotes and came across as very professional, but SolarWide went that extra yard in respect to clarification of my initial queries, flexibility of products offered, and price. In addition, the installation went ahead smoothly and the ongoing customer service has been excellent. I can recommend SolarWide with confidence. Review date: Dec 2021.15 December 2021
Original Review on 16-04-2021:
Smooth Process
All aspects of the process were undertaken efficiently, promptly and professionally.8 months later we asked Nick: "Are you happy with the performance of your system so far?"
The system is performing very well and as expected. It was the right choice for my needs.07 December 2021
Great service
Prompt and professional service, a great experience for us. It all went smoothly and easy.07 December 2021
Thanks Solarwide!
Great process and good communication from the start from initial contact through to final installation which only happened last week! Would have no hesitation in recommending this company.07 December 2021
Great Installation and service
Salesman did onsite visit before quoting. He was very prompt and had good knowledge of installation and product.I was very happy with the quote.
Installation was perfect. Began right on prearranged time and I was very happy with the time it took and was kept in the loop with everything that they were doing. All were very polite. Very neat job a everything tidy when job was completed.
The customer service has been wonderful from start to finish. They did everything needed with the electricity service provider and provided me with all of the information that I needed to deal with them as well.
Panel rating: 5/5
Inverter rating: 5/5
07 December 2021
Very happy
We were impressed with Dan when he came out to give us a quote. After introducing himself ge went up on the roof and did some measurements. He sat and explained how panels would be fitted and why the number and positioning.The crew came out to fit when they said they would and were efficient and friendly.
We would happily recommend them.
29 September 2021
Great from quote, to install and beyond!
We are super happy with our new solar system. From the day they quoted to install day and even afterwards, SolarWide have been great. Everyone I dealt with in the team were quick and happy to answer any questions I had and work with our requirements. The information we received throughout the process was always easy to understand and the install looks very professional and tidy. They even helped set up the iSolarCloud App on my phone.We're looking forward to many years of efficient solar energy!
19 September 2021
Solar Wide Installation
Everything from quote through installation went quickly and smoothly. Knowledgeable staff and great customer service.Panel rating: 5/5
02 September 2021
Professional and back up service
Sales process was as expected but Solarwide had accurate prices and specs right from the beginning of the sales process. The Installers were professional and informative, they arrived on time and answered any questions I had. Customer service with Solar Wide was timely and easy all emails to them were answered quickly, any problems were quickly fixed in an efficient manner. I have no problem recommending Solar Wide for their Installation, Quality of product, customer service and backup.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks David for your kinds words and fantastic review. We are glad that you had a great experience and thank you for your business!27 August 2021
Quality Service Provider
SolarWide provided an informative evaluation of the previously installed solar panels which were underperforming due to hail damageWith SolarWide assistance the Insurance Company were convinced to replace the system
The quoting, removal, installation & operation were handled in a professional manner as was the communication with the sales office
Hopefully the future performance will match the specifications
09 August 2021
Arrived on time and quoted on what we wanted
Arrived on time for quotes and quoted on what we wanted.Pressue free sales and good follow up
Panel rating: 5/5
Inverter rating: 5/5
01 August 2021
Original Review on 26-08-2020:
Quality System installed by a Quality Vendor
The weather had been wet up to the installation day. We were expecting the installation to be delayed if it rained again. Early morning the rain eased up and the day worked out perfect for roof work: cloudy and cool.The installers were efficient and everything went smoothly even though they were contending with landscapers working around the house at the same time.
It was not too long before grid connection was completed and our provider was reporting all the power fed into the grid from the date of installation,
Supplier Reply:
Thanks for your great feedback and 5 stars!11 months later we asked Ian: "Are you happy with the performance of your system so far?"
After operating for the past 12 months we are extremely satisfied with our 8,750W solar system. I have been accumulating lots of statistics and data on the solar system and our electricity usage.With only one year of records we are withing 9% of the quoted performance of the system (Produced=10,787kWh Quoted=11,815kWh). This is better than expected as during winter we receive a lot more shade from the surrounding trees than in summer.
The quoted savings is excellent having had only two electricity bills to pay in the past year. Our savings over the past year were calculated at $1,761 due to changes in plans, with reduced feed In and consumption rates. Based upon the rates used for quoting, the savings would have been $2,075 of a quoted maximum savings of $3,143/year.
Over the past year our daily averages were as follows
Produced: 29.687kWh
Self Consumed: 7.496kWh (25.25%)
Fed Into Grid: 22.191kWh (74.8%)
Taken From Grid: 10.401 kWh
Total Consumed: 17.902kWh
Daily Cost: $0.74
Daily Savings: $4.85
02 June 2021
Professional staff, top quality system
I did loads of research on solar installers and products and after six quotes and four meetings I chose SolarWide due to their knowledgeable consultant, Warwick who graduated from installations and has been with the company for a few years, their platinum rating by solarquotes.com, they only use quality products, their competitive pricing, warranties of 5 years whole system plus 10 years installation workmanship, thorough professionally prepared Agreement with reasonable Terms and Conditions and finally they provided all the product warranty certificates and product information.The whole process was stress free and I found all the staff professional, knowledgeable, helpful and courteous from start to finish. The friendly installation team turned up on time and although it rained on and off the whole day, they finished well before estimated time and cleaned up at completion.
The only issue was with Origin Energy who claimed not receiving the Electrical Work Request from Energex, so Tracey from admin assisted me with that as well. My 6.6kw system was installed almost three months ago and working brilliantly with high solar production so far. I am confident the after sales service will be just as seamless so I have no hesitation in highly recommending this company to anyone looking for a competitively priced and reliable high quality system with a stress free installation.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks Barbara for your wonderful 5 star review!! We greatly appreciate it!!
01 June 2021
Quality Product, Brilliant Service
SolarWide was the 4th and final company we sought quotes from based on the reviews SolarQuotes provided. The first 2 companies SolarQuotes connected us with were waaay down on the Gold Coast so only offered generic packages, site unseen. A 3rd company came out on site, had a look around, and we learnt a lot, but while their panels are good quality they were a little underpowered and ultimately could not achieve what we wanted. As we were to learn, string limits (you can only have 13 panels on each string) means you are restricted to an absolute maximum of 39 panels, which doesn't allow for the recommended 33% panel loading when using lower watt panels.The SolarWide chap (Jeb) climbed up on the roof and not only had a look around but took measurements. We were fortunate they didn't rely on satellite imagery to design the panel layout as this would have proven an impossible challenge - we are still an empty block according to the imagery all the companies seem to access, indeed the panel layout we were sent shows it on lawn! :-D
We started our journey thinking in terms of a 10kW panel\inverter option - we have triple phase power but it still depends on your retailer as to what is permitted. Towards the end of it we were leaning towards a 13.3kW panel (33% loading)\10kW inverter system and a different retailer. (Some only care about inverter size\limits, others care about your panel sizes too). Ultimately because of roofing angles and aesthetics - yes that factored in too, we ended up with 36x LG NeON2 350w panels (12.6kW) split into a 5x2 panel north facing string on a single MPPT, and the second MPPT with the dual string equally split between east and west.
After many many delays due to the building completion date blowing waaay out, the installation process finally proceeded and all in all was smooth and painless. While it was late in the afternoon when they finished,it was a joy to be able to login to the inverter and see the data.
While the inverter data is amazing, and in real time, I had a slight issue logging in to Sunny Portal. SolarWide were happy to help and after a little effort discovered the problem - when SMA say you must include one or more special characters in your password they mean only approved special characters. Turns out some special characters are acceptable in your password but prevent you from actually logging in. Who knew? Thank you SolarWide!!!
For our first month our yield figures were 27% above May's estimated average, while today's yield is more than a third above June's average. Obviously cloudier or rainy days will drop the average, and perhaps the difference in summer won't be so great, but for now I'm very happy!
Thus I'm more than happy to recommend SolarWide to those looking for solar options.
15 May 2021
Solarwide have been amazing. Super helpful, great service and a quality system that is now generating our power and feeding excess into the grid 5*****
The whole experience from Solarwide has been honest, fluid and friendly. We’re thrilled with our system. I can’t recommend them enough from Warwick in sales, Ryan and James our installers plus Andy, Cas abs the other guys who helped out.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks Den for the great review we appreciate your business and your kind words!
03 May 2021
Great local team
The team were great to deal with, I needed to change my install day at the last minute and they made it happen! The installers were honest and helpful about what was needed for the job and the benefits of the system being installed, some parts originally quoted were not used in my install and these were then removed from my final invoice. I am yet to have my system connected to the grid, but my power company has been in contact, so to me that means all necessary paperwork has bee filed by the team at SolarWide.27 April 2021
Friendly, honest and efficient.
The entire process was fantastic. All our questions were answered with real experience and knowledge. The installers were very professional and the follow up post-installation was great.Panel rating: 5/5
Inverter rating: 5/5
27 April 2021
Satisfactory Installation
The installers were neat and installed the panels and inverters according to plan. They completed their job in a timely matter, and the supervisor on the job ( an electrician) took time to explain to us what to expect from the system. Overall we are pleased with the installation and look forward to the panels being inspected by Energex as soon as possible so that they can function.19 April 2021
Original Review on 24-08-2020:
Happy Customer!
Detailed on-site discussion to arrive at the best system for my specific needs. Installation was seamless and all communication prior and post installation timely and helpful. Speedy change of meter arranged. Extremely satisfied with my purchase!8 months later we asked Chris: "Are you happy with the performance of your system so far?"
My power bill is now a third of what it used be so obviously very pleased we decided to go with solar!28 March 2021
Started Out Great - Let Down By Setup Completion
I went with Solar Wide because their sales person came to site, inspected my roof by climbing on it and looked at my power box, before talking me through the options and listened to my questions, before answering. I received prompt responses to my follow-up questions.While I actually had a cheaper price from a competitor, I went with Solar Wide solely because their salesperson came to site (like I asked for) and listened. This experience gave my good confidence there wouldn't be any surprises on the day. Compared to the 'cheaper' quote which had 'and any extras on the day will charged to the customers cost'.
The installation on the day was going great until the final setup of the smart meter. There was an issue with this, that needed help from the manufacturer. I agreed with the setup lead that it was ok to come back later to finish this off, as the manufacturer may take time to get back to them with a solution.
I had no other issues with quality of the install, the clean-up or the communication on the day. It is solely the final part being the smart meter. The quoted price was the final price.
Unfortunately the experience went south from here. I had to contact Solar Wide three separate times before finally getting a response addressing the issue and a time/date for finishing the setup. In a positive, I did receive an honest apology from a key staff member who clearly indicated that it was their fault. I can understand this does happen, just not fun when it is happening to yourself.
Hopefully I am the unusual experience where items just got missed.
Inverter rating: 5/5
07 March 2021
Very professional from initial contact through Solar Quotes to installation
Everything was very straight forward and professional, from initial contact making appointment for Javier to visit for site inspection and quote, through to installation. Installers were excellent and very helpful in discussing positioning of the panels and explaining the process. Andrew and Dan at the office were very helpful in responding to particular concerns and questions we had about the installation. Communication from the office keeping us informed about the installation was excellent. The system has only been installed for a little over a week, but everything seems to be running smoothly.22 February 2021
Professional & Courteous Install and Follow Up
Warwick was great with the recommendations and site inspection.The install was punctual and professional and the men were friendly and courteous.
At the completion of the install the Handover was informative and thorough.
Origin have since contacted me to confirm that the grid connection will be done within 3 weeks by Energex .So far I am very happy with the process .
Inverter rating: 5/5
15 February 2021
Original Review on 14-06-2020:
From Sales (Warwick) to the lead installer and great office staff totally satisfied
Solar quote was not the cheapest, however the Panels and inverter were in the Top 5. Install went great and the performance is fantastic would recommend SolarWide8 months later we asked Brad: "Are you happy with the performance of your system so far?"
System has performed up and above expectations- should of done the install sooner
05 February 2021
Top quality system. Chinese components avoided.
Non pressured quoting process. Salesperson was experienced and answered all my questions.23 January 2021
Great team @ Solarwide
The process was easy. The rep was really knowledgeable and explained everything. The team of installers were great and cleaned up before they left.06 January 2021
Original Review on 09-02-2020:
Quality from start to finish
SolarWide was one of three companies recommended to us by Solar Quotes. We had also contacted a 4th company before using the Solar Quotes website.From our very first contact with them, SolarWide were superior to the others in every way. They were able to accommodate our somewhat-inflexible schedules to arrange a quote quickly. The salesperson was friendly, professional and informative. He got up onto the roof to give us much more information about how our solar panels could be placed than the other companies were willing to provide. He offered us a range of products and explained the difference between them, as well as highlighting the extra value to be realised from the higher quality equipment.
Once we had locked them in as our supplier, SolarWide continued with excellent customer service and clear and timely communication. We had our solar system safely and properly installed on time, with no fuss, even though the weather at the time was quite rainy and we expected a postponement. We ordered a quality system and that is exactly what we got - we are thrilled with the efficiency of our system, and with the app that allows us to monitor energy use, energy production and feedback to the grid in real time.
From end to end, SolarWide has gone beyond our expectations. We wish we had used them for our first solar system at our previous house - there is no comparison between the two experiences.
11 months later we asked Wanda: "Are you happy with the performance of your system so far?"
Our system has exceeded our expectations - we couldn't be happier with what we have. We are consistently getting fantastic generation results.05 January 2021
Happy!!
A very good company to deal with, good salesperson and great follow up communication. All round a very pleasant experience.Panel rating: 4/5
Inverter rating: 4/5
30 December 2020
Original Review on 26-04-2020:
Good information that suits my home situation. Price is high but higher quality panels chosen
Quote process was great and Solar wide correctly quoted for my 3 phase house supplyTo be installed in May 2020
8 months later we asked Hugh: "Are you happy with the performance of your system so far?"
System has delivered consistant performance in line with what we expected. Very satisfied14 December 2020
Great after sales service
Quote was great. They didn’t try to sell me a larger system than I neededInstallation was very professional
Great customer service in helping me set up my solar app
05 December 2020
Professional from start to finish
We looked for 3 quotes for a 6.6kw system and found it interesting that only SolarWide wanted to physically inspect the property rather than just quote over the internet, especially for a bespoke 2 storey townhouse installation. SolarWide was not the cheapest but we were entirely pleased we decided to choose a local family owned business that concentrated on solar with local employees. The installers worked with us on a couple of difficult issues, with terrific outcomes. The complete process through quote, installation and connection went smoothly, with follow up from the office to confirm all ok etc. No hesitation in recommending SolarWidePanel rating: 5/5
Inverter rating: 5/5
01 December 2020
Good service for a shady location
I was pleased that SolarWide was able to provide a SunEye analysis as part of the quoting process. My house gets a fair bit of shade in winter, so it was helpful to have objective data to make an informed decision. Very happy with system so far, as well as the Solar Analytics monitoring software.Inverter rating: 5/5
24 November 2020
Straightforward, very efficient install. experienced people
The whole process was well managed. The installation occurred when promised and was very swift and efficient. The crew were very tidy and knew precisely how to go about the job. There was some difficulty with commissioning the inverter and communicating with the wifi network, but this was all sorted the next day as promised. The office staff were on the ball with the paperwork and advice for arranging the grid connection.Inverter rating: 5/5
04 November 2020
Great price & installation
The quote process was easy. The installation guys were on time, professional and friendly. They did a very neat job and explained everything. The follow up from the office was terrific. Highly recommend SolarWide.Inverter rating: 5/5
03 November 2020
Original Review on 31-03-2020:
Performing to expectations
quoting v goodinstalln went well apart from initital lack of planning in running cabling to inverter
helped with grid connection.
7 months later we asked Richard: "Are you happy with the performance of your system so far?"
Performance to expectations.21 September 2020
Quality system
Did not go top of the range but am extremely happy - the cheapest installation is not necessarily value for moneyPanel rating: 5/5
16 September 2020
Very friendly, professional and helpful
Very friendly, professional and helpful people. Quick turnaround. Great pricing.Panel rating: 5/5
Inverter rating: 5/5
09 September 2020
Professional tradesman and company
Solarwide did a fantastic job, from the sales rep to the tradesman. The Quality of the equipment used is second to none, the office staff and tradesman were good to deal with, the rep checking on the job when the work was finished to see if I was happy ,was something you don't see these days.You get exactly what you ask for and the plan goes exactly as they said it would.
13 August 2020
Efficient
Quote process good, all our questions answered.Punctual, professional polite.
Customer service excellent, they gave us all the help we needed.
05 August 2020
Some lessons learned
I always like to support local and I'm glad I did.I went with SolarWide as they are a family owned local business. The quoting process was awesome, the staff member was great and informative. They got up on the roof and checked everything out. Afterwards he left me with a mound of information well presented. It was a fairly easy choice by this time, and I only had to wait about 3 weeks for an install. Installers were super friendly and discussed what they were going to do and got on with it.
The install was done in good time from around 08:00 - 14:00. With an over-all well-done job. There was some minor damage to the paint where the inverter was installed due to the requirement of moving a power point. The installers did apologise for this. Afterwards they ran through the paperwork and explained some of the details of the inverter and what the iSolarcloud application was and what it does. I wasn't too comfortable divulging the wi-fi password to the installers, something I could have been more vocal about, but I have since been informed this process will be improved.
Shortly after the install the power was tripped and I noticed the inverter isolator was the culprit. I called SolarWide to find out what could be done to which they sent out a crew to take a look and thus discovering the fault. They were quick to fix it and assured me all was now working as it should and there should be no further issues and no damage to any of the components. Due to some unavoidable circumstances a wire was pinched inside the electrical box when closed and caused a short.
I did miss a section of the agreement which discusses a possible charge from the energy provider to install or configure a smart meter. When trying to find out about this, there was a bit of miscommunication and I was a left a little wanting in the service department.
Since then I have been in contact with one of the partners and I can say that my concerns were met with absolute professionalism and caring that can only come from an honest local business. While a few of the situations could have been avoided, many of them were just an unfortunate sequence of events. They have taken on board suggestions and proposed ideas of both improving the processes and adding some new ones. They also offered to fix the damage done to the paint which was awesome.
I would recommend SolarWide for your install as they high regard for customer satisfaction.
Panel rating: 4/5
Inverter rating: 4/5
04 August 2020
Good positioning of system and quality durable fittings
Everything went smoothlyInstallers were from the original company, not subcontractors
They did a good job installing which took about whole day. They were nice, clean.
They did contact provider next day and helped grid connection conversion
Got Solar meter conversion done in 2 days and got things up and running
Panel rating: 4/5
Inverter rating: 3/5
03 August 2020
Great SolarWide Installation
SolarWide is a local Sunshine Coast family owned company. I picked up their recommendation from Facebook. I was very happy with the quotes (lots of options), the positive, polite service offered, and the efficient installation. I also had a timer for my hot water system added, and a monitoring device so I could monitor consumption, production, etc, from my phone. They helped organize the grid connection, and I am confident they will offer follow up service if required.21 July 2020
Very simple installation no fuss
Good explanation of the systems.Initial office girl did not seem that sure of switching over to solar. But when I phoned back the next person was very helpful.
Ryan the installation guy was great.
08 July 2020
Original Review on 30-10-2019:
Great job.
The salesman was not showing us an ultimate system. He gave us options and explained clearly about each one. The installation went smoothly and after sales has been supportive.8 months later we asked Michael: "Are you happy with the performance of your system so far?"
Yes it is fantastic. Best investment we ever made.04 June 2020
Original Review on 04-10-2019:
Very happy with our installer
The whole process was explained to us very well and we were supplied with lots of information regarding the products supplied. Installation day went very smoothly with polite guys that clraned up everything. Even gave us a quick rundown about the inverter. Everything is up and running and no issues so far.8 months later we asked Debbie: "Are you happy with the performance of your system so far?"
Prior to hail storm the system has been great we have been very happy with the panels and inverter and Solar Wide.26 May 2020
Professional experience
Excellent friendly professional service. They were competitive with price and install quality products. I upgraded from a 6.6kw system to 9.9kw and used Solarwide again for the installation due to their professionalism. Highly recommend them.Panel rating: 5/5
Inverter rating: 5/5
12 May 2020
Original Review on 10-09-2019:
Seamless installation - Good communication with installer
The salesperson was very approachable ,not pushy and responded very quickly to any questions (via e-mail or phone)Installation was efficient, tidy, good communication again for positioning of inverter etc/
Have had help with connection to grid etc and phone follow up.
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
Yes overall my energy costs have been decreased by about $300 a month, so above expectations.
Very happy.
The quote was done very quickly and professionally. Warwick answered all one thousand of my questions.I considered the system price with the 10kWh battery to be fair. The installation went smoothly with the team persisting all day to get it finished. I thank them a lot.
Customer service was great, set up my app and gave me a full run down of the system after it was installed.
Thanks!
Panel rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks Michael for your kind words and 5 star review of our company. It is greatly appreciated!!