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Soltek Energy Reviews

Based on 272 reviews

  • 5 star 52
  • 4 star 194
  • 3 star 25
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.26
  • System Quality
    4.39
  • Customer Service
    4.44
  • Installation
    4.46

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About Soltek Energy, Solar Installers

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Process and readons for installing a smart meter could be better explained and more left to the resident Show additional information
We had the system installed a few days ago. The system was what I wanted. LG 335w panel plus a fronius symo inverter 5kw.
Still early to say if I made a good choice. It was sometimes hard to get in touch with Damien after we agreed to the system.
Further i'm having some trouble with the web monitoring system.
I may have to get the company back to check it out.
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We were very impressed with Damien’s patience for answering all our questions. His subcontracted installers helped us to find an even better place for the inverter as we weren’t keen for it to go in our hot garage. The panels are not really evenly spaced or level with each other but the installer explained that he had to follow the timbers of our roof, which weren’t parallel or level. Still, it doesn’t look too bad.
We are very happy with the user interface of the SolarEdge inverter, which also includes consumption data gathered by a modbus consumption meter that we included. Our system is 9.04kW but our LG panels managed to generate over 10.4kW on one of the very sunny days since installation. Not sure if this was an anomaly or if it will happen frequently as it has been mostly cloudy since installation. We would highly recommend Soltek and Damien.
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Soltek actually visited the site. Damien was very knowledgeable explained the issues. They provided referees, and they monitor your system after installation.
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So far so good . Energy Supplier (Energy Aust.) appear slow as its taken over 6 weeks to arrange for a new meter to be supplied and fitted Supposed to happen to-day!

System has been working since 30 October and has been feeding into the grid with old meter doing? going backwards/slowing down? Seems positive for us with lower power consumtion for month of November. So I'm not complaining

Solar Edge monitoring system appears to be a good system and is readily available on by iphone and PC easy to use!
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We wanted a substantial upgrade from our our old 8 panel, 2 kW system. The old system was not performing well, though as we had no monitoring it was difficult to work out exactly where the problems were. Also we couldn't find anyone to service the inverter.
We met with three solar suppliers, with two recommended by Solarquotes. We received three quotes and chose Soltek because we were more comfortable with the system components (30 x LG Neon 335 W panels with power optimisers, 2 x SolarEdge SE5000H inverters, and a SolarEdge modbus meter), and their reviews were very good. We particularly wanted individual panel monitoring, and the option to add batteries in a few years. Solteks's sales and installation teams were punctual and professional.
I wanted the cabling between the panels and inverters to be hidden in the wall cavity rather than run over the roof and walls in conduit. Soltek were reluctant to commit to this so I offered to run the conduit through the wall myself. This involved removal of some external wall panelling. This made Soltek's job of running the cables very simple.
Soltek's original quote included removal of the old system for $400. I asked whether this included removal from site. On the revised quote the cost went up to $600. I chose to do it myself, and managed to recycle 4 of the 8 old panels. One went to my son's high school for them to muck around with. The others 4 panels went to landfill.
The installation went smoothly, though I wasn't completely happy with the cable management, with some of the cables drooping onto the roof, and some of the plastic cable ties touching the roof. I was concerned that there would trap leaves under the panels. Soltek suggested I place a gutter guard along the top edge of the panels to keep leaves out.
At the time of writing this review the system has been operating for 31 days. It has produced a total of 1220 kWh over this time, with up to 55 kWh/day, and a peak output of 8.5 kW. Note that our array is oriented to the south, with the roof pitched at 7%. This theoretically reduces power production by almost 20%. By comparison our old system produced a maximum of 9 kWh/day.
The Solaredge monitoring software is good, and we've noticed trends in our consumption habits which have prompted some changes in when we run the dishwasher and washing machine, for example.
Despite the few minor issues noted above, I'm quite happy with Soltek and would recommend them.
I have also been very impressed with Solarquotes and in particular the advice provided by Finn in response to my queries.
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They came out and explained things to me instead of just sending a quote. That meant I got a better system than the standard. I did pay more but I think it was worth it. Show additional information
I would recommend these people without hesitation Show additional information
Would recommend supplier/installer to anyone interested. LG panels selected SolarEdge Modbus Meter included. Show additional information
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Solar system installed well. Unfortunately installers put foot through ornate plaster ceiling which will cost between $2,500 and $5,000 to repair. They also drilled through internal side wall which they later repaired. Show additional information
Answered calls immediately, and turned up on the day. Recommend using them to others. Show additional information
The initial installed Solar Edge inverter failed after a week and it took 2 weeks to get a replacement installed. I also ordered and paid for a 3 phase inverter but when the replacement was installed I realised it was only a single phase (as was the original). I asked for the single phase inverter to be replaced with the ordered 3 phase unit and Soltek informed me that the single phase unit was cheaper and offered to refund the difference and a the same time they told me that the "New Smart Meter" that is installed will do a "net" usage across all three phases, but unfortunately when I rang AGL they told me it only did the net calculation per phase. I spent my whole career in the electrical supply industry and have quite a bit of experience in Revenue metering and so far I cannot determine which of these situations is correct ct from the information I can get from the meter. My searching for information on the "net" metering process online has led to many hearsay/anecdotal evidence which support both theories. Do you have a definitive answer to the question as I am sure you are able to understand the differences in billing depending which situation is correct.

Also I am not sure the refund that they are offering for leaving the single phase inverter in place is correct. can you tell the difference in price between a Solar EdgeSE500H (single Phase inverter) and a 3 phase Solar Edge SE5K?

Cheers
John
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Good team, it tipped it down with rain for days but they kept coming back. Nice bunch, seems to be a quality job. Happy to recommend, they actually listened to what we wanted (the best, my policy on this is buy it once & don’t buy it again). LG 365w panels & Solar Edge invertors, 10kw system installed. Looking forward to 25 years of solar power ! Show additional information
Very quick and efficient service. Really good advice on the best system for our needs. The installers came on time and left everywhere
clean and tidy. Even bird proofed the panels due to a pidgeon problem in the area. Have recommended them to other members of our family
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We went with Soltek because of the knowledge Damien provided. After many questions all answered very quickly. System was installed within 2 weeks of deciding to go with Soltek. We probably spent more than we originally budgeted for but decided to go with quality . We haven't had a full day of sun yet but constantly getting plus 25kwh a day.. Thank Damien and the team from Soltek Show additional information
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I went with Soltek due to their proximity and price, along with a great reputation.

- Pre-work communication was great, keeping me up to date;
- Turnaround time to installation was short (another bonus!);
- Install team were professional and courteous on site and were in and out with minimal fuss; and
- Post-sales support has been great.

A+
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Soltek got in contact with us very quickly and Damien was happy to come out and quote (of the two others, one was only happy to quote over the phone and the other rang ... was supposed to ring back but didn't). He took a good look at our roof and the trees that overhang it and explained what we would need to overcome the shading. We got back to him a week later (it took us that long because we were waiting for the other quotes). Installation took place in one day about 10 days after we confirmed back to him. We also asked Vincent from Soltek to arrange the smart meter. They have put us in contact with an electrician and expect the smart meter to be installed in a couple of weeks. In the meantime the electrician has already been over to drop the main switch as it was more than 2 metres off the ground. All in all fantastic service from Damien, Vincent and Dave (electrician) Show additional information
They were very attentive to fixing up a problem that one installer did. Have no problem recommending to anyone. In fact already thinking to install another system with them. Show additional information
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Installation took 3 days not 2 and Installers placed one panel in an area with roof overshadowing. No problems or hassles to rectify. They are back on Friday to relocate it. Would recommend Soltek to any friends thinking of putting in a bigger system with complexities (double storey, Roman tiles, multiple roof angles, partial overshadowing). Show additional information
Very attentive company
Good explanation of system and options
Very good racking system
Good on site flexibility to overcome unforseens
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Soltec easy to deal with, explain the system how it works and the best inverter & panels to go with.
I went with 3Phase Solaredge Inverter/LG Panels,bit over the budget. Worth it considering the 25 year warranty for the panel.
The team turn up on time, all completed in one day.No mess very pleasant to to talk to. Job well done.
Thanks to Damian & his team at Soltek.
Thanks to Finn & his team for the information on the web. This made my choice a lot easier.
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I recieved 3 quotes from solarquotes and 2 independently and ended up going with Soltek from one of the solarquotes. I had decided through my own research and talking to installers what system was best for our requirements and soltek was the most competitive on price. They followed up a bit less than some of the other installers but they still answered all my questions quickly and quoted 3 weeks install time, some quoted much longer. In the end, the system was installed super fast, in a little over 1 week from giving the go ahead. We went with 8kw of LG panels and solaredge 3 phase invertor with monitoring. The installers were great and answered my many questions too and left the site clean and tidy. System is running really well and is performing above expectations. Thanks Damien and team! Show additional information
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Helpful discussions on panel arrays for a difficult roof profile. Good team of installers which left site tidy on completion. Timely responses from Soltek Energy’s service staff. Entirely pleased with the installation. Show additional information
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Soltek were very professional, from quoiting to final installation, would have no hesitation in recommending this company. Show additional information
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Overall we had a good experience with Soltek and team. We ended up with the LG panel because we wanted the 25 years product warranty that came with it. The system is producing above expectation and we are extremely happy with it. Show additional information
We have received very professional recommendation given by Damien. The installation was also very quick and followed by great customer service. The "Solar Edge " Wi-Fi monitoring system is fantastic! Show additional information
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The Installation is not applicable as the Solar is being installed in the 5 days. So far I have been pretty happy with both Soltek and the finance. I was not happy the other two companies as they did not get back to me, I also sourced quotes from other companies, one being Green energy but I was not happy with them as I did not feel I could trust their quality of work. Show additional information
Sales person (Damien) was very knowledgeable, as he was a certified electrician and solar installer which quicken the overall process. He helped with advising on the various build he can provide and advised on all the technical question I had. He also provided advise on various systems build for the configuration I needed.

Communication was prompt and clear, with a very clear documents advising the various options between the different configuration and price. This means a single link was provided for each system size configuration with multiple panel and inverter options, with appropriate links to config etc. This made life easier in general, during the decision making process.

Also they were very competitive with their prices and I found them to be the cheapest price in market (at the time of purchase) for a 7.2 kW LG NeoN R - 360W panels I have installed with Solar Edge Inverters with Modbus included.

Projected installation dates during sales was advised as 7 weeks, but then was pushed by 4 weeks after deposit, which was annoying. But this is a one time affair, so this was not much of a deal breaker on the whole experience. So I did not have any major issues in regards to installation, so that was good.
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