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Soltek Energy Reviews

Based on 216 reviews

  • 5 star 37
  • 4 star 159
  • 3 star 19
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.25
  • System Quality
    4.36
  • Customer Service
    4.42
  • Installation
    4.44

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About Soltek Energy, Solar Installers

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
INSTALLION YET TO BE UNDERTAKEN, SCHEDULED FOR MID MAY. WE HAVE SELECTED JINKO 285W[MICRO SWITCHED] X18 PANELS WITH SOLAR EDGE SE5000H POWER OPTIMISER. I READ IN YOUR LAST NEWSLETTER THAT JINKO WERE NOT NOW IMPORTING MAXIM PANELS WITH CELL STRING OPTIMISATION.. IS WHAT I HAVE ORDERED STILL A SATISFACTORY OPTION? IAN GREEN 0408440953 Show additional information
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Overall Soltek were very good to deal with. We had an extended waiting period before installation could be completed because these guys are so busy
we selected Solar Edge Inverter SE5000H system with LG 335W panels.
These guys gave us the best upfront quote with 3 variations of panels & 4 different Inverter Options so they made it very easy to understand the variety in quality & price levels

Most other suppliers just quoted 1 system & 1 price so the variations ranged from 3.000 to 25,000 both with & without batteries

We felt confident with the supplier Soltek that we got a fair deal thanks largely to your Solar Quotes website referral system.
So Thanks very much & I already recommended your website to a number of my friends
Cheers
Greg
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Before presenting any solutions, Damien made certain that I understood as much as possible about solar power, including the differences between various panels and inverters, impact of 3 phase supply etc. He promptly and clearly answered all my questions and my many follow-up questions. He provided detailed information for the various possible solutions suitable for my site and usage and left me to make the decision - rather than the approach I had encountered with others where they assure you their chosen alternative is the best for you. I had had multiple quotes and Damien was much more professional in his approach. Show additional information
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I chose Soltek because of their customer service and solution focus. Damien came to my home to do an assessment of the site and our household energy usage and discussed the solar system options that would be suitable for our particular situation. I really valued his focus on developing a range of solutions given the constraints of our site. This made Soltek stand out for me as others found the site too difficult or wanted to sell me their preferred system. Damien provided a quote with a range of options and answered all of my follow questions as I continued my research both promptly and clearly. Tony and the installation team then did a great job getting the system installed. Show additional information
Very very poor service. Unimpressed and do not recommend.

Supplier Reply

Dear Pavan,

I am contacting you to clear up your experience with “Soltek Energy”.

Firstly, I would like to point out that the bad experience you had with Soltek was caused by the retailer meter (Smart Meter) not being installed until late February some to months after installation.

You Comments of below are unfair towards us and do not portray Soltek of the installation of your system. The complaints should be towards your retailer (Origin Energy), as per below.

" Very very poor service. Unimpressed and do not recommend.

Value For Money: 3 *

System Quality: 3 *

Installation: 3 *

Customer Service: 1 * "

As of 30 November the installation of a Nett Meter/Smart Meter was handed over to the Energy retailers. Previously it was the Network supplier in your case it would have been Endeavour Energy.

The sell off of the “Pole and Wires’ by the State government caused the metering to be put on the Retailer to govern.

Soltek has no control over the Retailer Metering, this is the process that we have to follow.

Soltek Energy applies to Endeavour Energy for a “Permission to connect a solar system”.
Endeavour Send back a Job number for the permission to connect
Soltek then send the Job number to the authorised person of Origin (David Hunter) to install the meter. This job number was sent to the Authorised person on the 08/01/2018
Origin send out the Meter to the authorised person (David Hunter)
NOTE; This is where it is out of our control as Origin took over 2 months to issue the meter.

Once the Meter is installed,

Origin will send an invoice for the meter to the authorised person.
The Authorised person will send the invoice to Soltek Energy.
Soltek will then invoice you the client.

As you can see Origin are the ones who your complaint should be towards, not Soltek Energy.

Pavan, we are unhappy that you wrote a bad review on Soltek for what was out of their control. We are also unhappy with the way you spoke to Vincent from our office yesterday 08/03/2018 when he was only trying to explain the process to you.

Soltek prides its self on good installation standards and communication.

We ask you to please change your comments on the SolarQuotes website;
pay the bill for the installation of the Nett Meter/ Smart Meter. We dont want to take further action on the meter issue.

Should you have any quires please don’t hesitate to contact me.

Kind Regards
Damien Slaven

SOLTEK ENERGY PTY LTD

B1, 27-29 Fariola Street Silverwater NSW 2128

t: 1300 844 445
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All good, happy, they were flexible with placement of inverter, designed a system with panels in two different orientations and turned up on time and completed the job. Nice people to deal with. There was some delay with installation of the solaredge modus meter to show consumption, but this was flagged and not charged until completed.
I would use them again in a flash.
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Damien provided recommended the best available solar system and the gave me most information to make an informed decision on the solar panel choice and inverter choice. Ended up choosing LG panel with Solar edge inverter including optimisers. Installation was sadly delayed one month due to shortage of inverters. The communication after signing contract has room for improvements. The installation team, Tony & co., were great. The system was hooked up the same day and I was looking at solar generation in the app within the hour, thanks Vincent. The 6.7kW system in sunny clear generates over 40kW electricity - Great choice of quality components. Show additional information
Not at this time. System is yet to be installed, probably during February. Show additional information
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Installation is scheduled for Feb due to their backlog (not an issue as we are waiting a tardy roofer to complete repairs prior to installation) so that is the only reason so far not to give 5s Show additional information
Plastic ties to bond the cables were crappy, many broke off within a week. Installer did not supply consumption monitoring meter which I thought I was entitled to! Show additional information
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We were quoted for a smart meter, but decided in order to save money to get one for free from our electricity retailer. This was a big mistake. It took weeks longer than anticipated, and required an upgrade to our board before the retailer would do it (which the solar company would have done for free). The meter also does not allow for our off peak hot water to be heated from our solar, which the meter the solar company was going to install would have. All in all, it would have been better to just get the solar company to do it. (I have provided this feedback to Soltek for advice they can give to future customers.)

Dealing with Soltek was easy, and Sam Star who was the sales person from Soltek took all my numerous phone calls and questions with good grace. There was no pressure from him, just great service.

Our system is performing beautifully - producing the same (and sometimes more) amount of energy as Sam calculated it would.
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I did actually get onto Soltek via SolarQuotes but this was a year earlier 2016. At that time with the sh*tty FIT i decided not to proceed but with the recent increases in power cost and better FIT i had another look. I received good quotes from all installers, but thought id also ask Soltek to requote and Damien was excellent and provided a great kit at a better price that the other quotes ..he even quoted LG 335W panels when others were quoting 320/330 panels...
Install was done yesterday and all went smoothly. The guys were really polite and tidy and professional in every way.

Now i just need to await EA to install the NET meter...
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Have gone with Soltek Energy but still waiting on installation as inverter is out of stock. Sales were very helpful. Shame inverter is out of stock. Show additional information
I used another similar website and received no quotes. I also sort quotes from a well known energy retailer and the experience could be best described as an attempt to sell what they wanted to sell, not what I wanted to buy. All three quotes were for systems that we wanted and to be installed where we wanted with the complexity of the install not being an issue. Show additional information
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Still looking for a replacement roof tile Show additional information
Install has still not taken place. Initial meeting was good but generally a lack of feedback and updates since Show additional information
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Damien was great even came to my house after a few emails as i wanted to sit down and discuss options with him directly.

Was open about total costs and suggested a different system to what I originally wanted, as it was more in line with how we wanted the system to run.

Very prompt in replying to emails.
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The reason I went for Soltek Energy was 1. The personal onsite service when quoting. The salesperson was knowledgeable and helpful with no hard-sell. 2. The clear range of options and pricing provided. I asked for pricing for a 4kW and a 5kW system and the options were simply presented in two grids of three solar panel models across and four inverter models down with the warranty for each product. 3. I felt that Soltek made it easy to make a decision as product sheets were provided and, with the model numbers, it was easy to research each product to make my decision which was a 5kW system with Jinko panels, Solar Edge optimisers/inverter plus a Net meter. (I could not get any confirmation from an electricity provider when they could install a Net meter) Total price $6960. The downside is that installation is not until January. Show additional information
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It is early days so need more time to complete opinion of what has been completed Show additional information
They communicated well and turned up on time, very friendly and were able to answer my questions. Still waiting for the wifi access so i can check what is happening. Show additional information
Installation taking place on 7-8 Nov Show additional information
The company that is Soltek Energy has installed our system quickly and efficiently.
The representative which was Damien Slaven from Soltek Energy had good knowledge about what system we would need and which system would be the best suitable for us.
We have chosen not the cheapest system but the best suitable for us. I think that we have made the best decision. After installing Soltek's solar system I can see that this system is working without a problem and producing good amount of energy / electricity.
I am still waiting for our first energy bill from Origin Australia but I am confident that our next bill will be very low.
I recommend Soltek Energy to anyone who is looking in to installing a solar system.
They provide good advise and good service.
Thank you Damien Slaven from Soltek Energy again for your service.
I will post my findings about my solar system how it works in the future and how much electricity it produces.
John
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Overall a very good experience. Our system is yet to be installed but Damien from Soltek has been extremely helpful, particularly by coming to the house and explaining all the options and answering any queries we had. Prompt quoting process, and we are now excited about the installation which is imminent. Show additional information
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I was really happy with how the recommendation system worked through SolarQuotes. I was a complete newbie and had no idea what I was looking for. It's a scary world out there, solar wise, so much to choose from! As it turned out a friend of mine recently had SolarTek install his system, so I gave the, the opportunity to come and quote. They gave me the best price and because I knew the person who recommended them I decided to give Solartek the business.
I am really happy with the way everything worked out. I got excellent equipment, with excellent warranties and the friendliness and serve Solartek offered was second to none.
10/10 would bang.
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Damien was very knowledgeable and his demonstration of the SolarEdge monitoring tipped the scales in their favour. Blake did the install and it ran very smoothly and according to plan. A couple of things to note for others:
* I should have been more involved in the placement of the panels. One row is on top of my hot water pipes and if laid in line with the later rows this would not have been necessary. I had to get up on the roof to see this for myself. So make sure you know "exactly" where the panels will be installed
* I assumed that the consumption versus generation monitoring would be enabled once the net meter was installed. However, there is another component called a ModBus Meter which is required and of course was not included in my system. I was surprised by this and am not entirely happy about it.
* The physical layout map has not been uploaded to the monitoring site. It has been promised but it is obviously lower priority for the installers. Chasing them up.
* The peak power output is about 25% less than the rated size which seems a little lower than expected - another thing to follow up. I am waiting for more data to get a better feel for this.
Over all I am very happy with the result and wish I had made the move sooner.
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Soltek were the only ones to offer the best rate for the install and had no hidden costs it was all detailed in their quote. They also did not harass me for the work they provided the quote and left me with it until I came back to them. Show additional information
It is now 4 months ago that we had the system installed. It is working very well. The Soltek Energy staff have been very good. Show additional information
Their advice was impartial, and pointed out things other suppliers missed. Show additional information
Soltek have been a class act from start to finish. They contacted me to do a site inspection with the quote - none of the others did that. The price quoted was competitive - not the best, but not the worst. They suggested a product and made a good argument for it. The installation went through fine - a few cracked roof tiles, which is to be expected, and they swapped them out with some spares.
I would definitely recommend them to anyone else.
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All three suppliers recommended by SolarQuotes were professional and very helpful. The resources available on the SolarQuotes website were an enormous help especially the guides on equipment (recommended and which products command a premium price). This made the potentially complex process of evaluating quotations so much simpler. As an engineer I still built a spreadsheet to analyse the cost per kWh installed and the amount of premium I was paying as a percentage and I was able to quickly identify Soltek as offering very competitive pricing across the recommended product range including the high performance spec equipment which I chose in the end because of my interest in this technology and long term investment approach. Damien of Soltek was very helpful and Blake who installed the equipment did a very neat and professional job. Blake worked with me to get the best layout on the roof to allow for future panels when battery prices improve. Show additional information
We went with this company because they would remove the old inverter while still using old panels into the 2nd side of the new inverter, whereas some wouldn't do it saying that it would compromise the new installation. Show additional information
Upgraded to new 5.28kW system, with 330W LG neon 2 panels, SolarEdge Inverter with Optimisers and battery ready. Show additional information
Thanks Solarquotes for the tools to make an informed decision on an expensive and long term investment. Can't recommend your website enough. Show additional information
On a positive note, the total installation worked out well and we are very happy to be on solar with the aid of Soltek.

However, we had no warning about the new smart meter being installed (date and time). Power was turned off without our prior knowledge so that a controlled shut down of computers and electronic equipment was not possible. Although it did not cause any residual issues it could have been better arranged.

Thank you, Finn, for making the whole solar experience so much easier to understand and have access to. Your links to relevant information were most valuable and appreciated.

Kind regards
Joe and June
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There has been a delay in responding as there was a delay in providing us with everything. Firstly there was miscommunication about the installation of the net meter and who would pay. That was sorted out as it was part of the initial quote. Then there has been a delay over access to the monitoring system, that has taken Soltek more than one email to sort out, though it is all OK now. Installation 15/6, finally sorting out access to monitoring portal 12/7. Show additional information
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