Soltek Energy Reviews

Based on 318 reviews Aus Ranking

  • 5 star 60
  • 4 star 227
  • 3 star 30
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.40
  • Customer Service
    4.42
  • Installation
    4.43

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About Soltek Energy, Solar Installers

Soltek Energy
Platinum Partner
Soltek Energy is a SolarQuotes Client (what does this mean?)

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

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Happy with everything so far.
One panel not working,awaiting repair.
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Everything went well, it did take 2 days to install and then a further week to see consumption tracking and the second inverter / array in the app, however once updated all historical info was available. Need to track further longer to ensure everything is operating 100% however first month was 1.25MWh. Show additional information
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Soltek has been very professional from initial site inspection, quoting to installation. I opted for Solaredge and the system works amazing. Apart from my own research and due diligence, Damien and his team have responded to all questions and clarified my doubts. The team of installers and support are all professional and polite.

Thanks to SolarQuotes for sending through details of reliable installers.

Cheers
DP
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Excellent Service

Soltek were very professional from quoting to the installation. System was installed within one week of deciding to go with Soltek. They are very knowledgeable. SolarEdge monitoring system is excellent. I could not be happier. Thanks Soltek Team...
I would recommend them without any hesitation.
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Opted for micro inverters because of winter shading, other quotations were either much dearer for the like for like, or a little dismissive or disinterested in micro inverter systems.
Installers were exceptionally polite and professional.
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Good customer service. Provided quotes for several options to choose with combination of various Panel brands with different inverters. Quick to answer questions and advise. Installation process was smooth. Sam was excellent , explained the system and cleaned up the site . Show additional information
Just better feed back on what to expect from solar system eg performance during summer compared to winter, what to expect with kw output Show additional information
Very fast to get organised and installed. Show additional information
From start to finish, all my dealings with Soltek were excellent. They truned up on the day they said they would, they installed the system in only a few hours. Overall I couldn't be happier with the outcome. Show additional information
We found it a mine field when researching to get solar panels. Everybody had a different opinion on what's good with panels and the different types of inverters. I believe Solarquote's website info & checklist were a time saver. We choose one of your refered companies to supply & install our system & were very happy with Solaetek. Show additional information
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Your service is excellent. So good getting independent advice and screening the suppliers. And the supplier I chose was fantastic too. Overall this has been a fantastic experience Show additional information
Thanks Finn, thanks SOLTEK ENERGY. I am happy that I am making a small contribution to clean energy. You guys made it possible. Show additional information
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Helpful discussions on panel arrays for a difficult roof profile. Good team of installers which left site tidy on completion. Timely responses from Soltek Energy’s service staff. Entirely pleased with the installation. Show additional information
I received 3 quotes from SolarQuotes and 7 other quotes external to SolarQuotes. Soltek's quote was unreachable by any of the 9 other retailers/installers. I could get a premium system from Soltek for a mid range price system with other installers. The installation was smooth without any issues. The system has been working 100% as committed from day 1. SolarQuotes website has been immensely helpful in gathering the required knowledge to get the best deal for my solar system. Keep up the good work Finn! Show additional information
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Soltek were very professional, from quoiting to final installation, would have no hesitation in recommending this company. Show additional information
Not a pressure sell - listened to what I wanted and quoted accordingly. Installed within a week of order. Show additional information
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They communicated well and turned up on time, very friendly and were able to answer my questions. Still waiting for the wifi access so i can check what is happening. Show additional information
I received 2 quotes, Soltek and Smart Energy Answers. Both were very professional and to be honest, I would have been comfortable dealing with either. In the end, it was an economic decision, but not by a huge margin. Show additional information
We had an issue with the metering for the Enphase micro-inverter IQ7+ 5.36kWh system with 16 LG 335w panels. First I had to ask why they were not active and my system was only showing production and not consumption readings. When the meters were setup (about 2-3 weeks after installation), and this seems to have been done remotely (unless it was me that mucked around with the installer toolkit- whoops ;) ), the system stopped working and failed to start each day without being shut down and restarted. The readings were nuts. Damien came out to my place with the installation guys and ran them through the process to get the meters correctly connected. This also included a call to Enphase support. Now this has been sorted, all is well and the system is running at full power again. It did take a while to get them to fix the problem, but at least now the guys know what to do on installation days. I'd say that Soltek have quality options at very competitive prices. Show additional information
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Soltek's price was marginally better than others for a similar system (Winaico 310W panels + IQ7+ microinverters).
Was a toss-up between Soltek & Solaray in the end and I chose Soltek for the offer of a slightly bigger system with the more highly regarded Winaico panels.
Unfortunately there haven't been too many sunny days since the system was installed, but even so the output has surprised me: Lightly cloudy days have produced more power than we can consume, however on the dark / heavily clouded days it struggles to keep up with our consumption. >35kWh on a full sunny day from a 6.2kW system.
Although I was surprised at the additional cost of having the Enphase microinverters, this is a decision I don't regret. They seem to activate and assist in producing electricity from the smallest amount of light that is available. The Enlighten monitoring software is enjoyable to use to track our production + consumption.
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Supplier, installation and customer service was great but AGL my electrical retailer have still not installed smart meter after 3 weeks of phone calls. Poor performance on AGLs behalf. Solar is only currently effective on 1 meter until smart meter is installed. Show additional information
Even though Solar Quotes could not provide the 3 quotes for me I used the information on the web site to get going and try to understand as much as I could about solar panels, inverters, installation etc. I used the reviews on the Solar Quote web site to vet which companies I would contact - the companies I contacted where Green Solar Energy, OTI Power & Soltek Energy. I found all 3 companies to be very helpful, answered all my questions but were not pushy in any way. I would recommend all 3 companies but in the end I had to make a decision and went with Soltek. The decision was based on price, presentation from Damien, the sales rep, and reviews from the Solar Quote web site.
Once I accepted the quote, the following day an installation date was organised and had the panels installed within the week - the installation process was exceptionally quick and hassle free. Vincent in the office has been very patient, answering all my questions, and organizing the certificated etc that I need to get my smart meter reconfigured and the Ausgrid application processed. The system has only been in for a week and I can easily see how much each panel is producing.
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No problem with the solar system installation which was terrific. Main delay was in getting a "Smart Meter" installed which at the time of writing is still not installed
The "Solar Edge " Wi-Fi monitoring system is superb!
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Resources from this site were very helpful. Show additional information
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From start till the end, Soltek Energy had been pleasant to deal with. Damien was knowledgable and presented the system that I was looking for, explained all that I wanted to know, and did a quick follow up with me. Then came the installations in which the guys that came was awesome and quick in installing. They took the time to explain how to run the system and then some. Had a few queries due to the installation was just a week before Christmas so holiday season was round the corner. Had some delays and still waiting for my meter change but I cant complain as well, its Christmas then new year. Overall, Would definitely recommend Soltek Energy for solar installations. Not forgetting Cindy, the person helping with the queries whilst Damien is taking a holiday. Show additional information
Soltek had a lot of work on but still installed within the promised timeframe. Communication was good, system performance is great. Would recommend them. Show additional information
Damien (sales) is very knowledgeable and you will see that by the way he talks and explain things. He answered all my questions with details and I'm satisfied with all his explanation. Vincent, from the back office, is very accommodating and gets back to my follow up questions promptly.

With regards to installation, I didn't like the way they hid the cables behind the bricks as they have to remove one brick. You can tell that the brick was re-fixed. There was also a miscommunication between Damien and the installation team because when the installer came to my place, they didn't know that I wanted the inverter to be inside the garage.

Overall, I'm very happy with the finish product. It's been running for more than a month now and haven't have any problem yet (fingers crossed) and it's doing great!
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Solar Quotes made something that seemed daunting, doable.
All the suppliers who quoted for us gave us confidence that we weren't being taken for a ride.
Soltek were very easy to deal with from quotes, to being patient with our processes as a church, to carrying out a professional installation
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Overall I'm happy - I felt I got the best system for the best price compared to other offers. There was one offer outside SolarQuotes which had an excellent sales person and good product, but they were edged out by Soltek's focus on the future - tomorrow's panel's today among other things. Install was pretty good too - they got it done approx 2 weeks after placing the order, they had it done within half a day and they also assisted in keeping the install as tidy as possible by cable dropping down a double brick cavity, which had some challenges - I appreciated that. The system works beautifully and is generating in excess of 40kWH per day on these hot summer days, which is great. I know it's Christmas and holidays, but what has been slow is Soltek following up on paperwork so I can get my solar smart meter arranged from my energy retailer. Seems a waste to be able to generate so much energy and most likely not use it all and can't sell it back to the grid either (unfortunately no battery at this point) - so from that perspective the customer service could be a little better. In terms of other quotes - Solaray were quite decent in terms of the offer and communication (though well beaten by Soltek and the other company outside SolarQuotes). Helioenergy I would suggest you remove from your recommended suppliers list. They called me once from the initial search via SolarQuotes - asked me some questions, said they would call me back and never did - very poor service. Overall my solar journey so far has been positive. There's no question there's plenty of cowboys in the solar industry and SolarQuotes helped me sort the wheat from the chaff - so you offer a very good service that is well appreciated. Thanks & Happy New Year with lower power bills moving forward! Cheers, Michael. Show additional information
Quick installation 2 weeks post quote
System works really well
Excellent
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In retrospect I would have appreciated much more information on solar system monitoring products available. My system does come with a solar edge monitoring portal for production data which I use on a daily basis. But I would like a much more advanced system that would allow me to obtain consumption data as well. I am still somewhat confused as to the best option for me in regards to this.
Aside from this, my solar experience has been excellent. The system was installed in February and my electricity bill has been consistently falling. My most recent December bill was $70 - I was astounded - I thought $150 or so was great, but $70? Fantastic! 12 months or so ago my bill would have been $500-600. We are a family of 3 adults and 3 small children. So wonderful to be able to run reverse cycle aircon at will - both summer and winter. I hope a battery is not too far off.
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