Soltek Energy Reviews

Based on 442 ratings Aus Ranking

  • 5 star 111
  • 4 star 291
  • 3 star 39
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.35
  • System Quality
    4.50
  • Customer Service
    4.44
  • Installation
    4.51

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About Soltek Energy, Solar Installers

Soltek Energy
Platinum Partner
Soltek Energy is a SolarQuotes Client (what does this mean?)
ABN: 35 138 588 584  ABN active since 02 Sep 2009 | Soltek Energy Pty Ltd
verified
ACN: 138 588 584  ACN active since 30 Jul 2009 | Soltek Energy Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 220517C Soltek Energy Pty Ltd 
verified

Reviewers report paying: $5,900 - $10,700 for depending on hardware choice and installation difficulty ( how is this calculated? )

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

Installer good they had trouble getting the MUD to show up on the software, but it now works

Check your switchboard that there is room for the new solar meter NSW Ausgrid 180mm X 270mm, as I had to get the service neautral link moved. Still waiting for Ausgrid to come back and install the new meter. Show additional information

Top solar system

Good quote, good prompt installation, they organised everything, good follow up... Show additional information

Soltek Energy delivered

Soltek came to our house and had a meaningful discussion on the panel placement, shade issues and the options to best manage. On installation day the team was prompt, polite and courteous. Patrick who managed the actual site installation was excellent. He discussed each piece of the installation throughout the day.

Customer service was fine. They were prompt with each action required with the grid connection, consumption meter apps etc. The system is installed and working well. We would recommend them to others considering solar.
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Installation was effortless on the day.

The crew were polite and punctual. The site was left tidy and the crew were always helpful and did a very neat job. There was a power issue after the installation and the company came out twice to ensure it was not the solar connection or inverter. All enquiries by phone or email were handled promptly. They advised to contact the supply company and after several visits from the supply company it ended up being a connection problem from the grid. All fixed now, just waiting on a new smart meter promised for next week. Show additional information

Great service and advice, good quality installation, and good value for money solution.

Damien provided a clear quote with options to allow us to review and select the appropriate system.
The process from finalising the quote to installation was well managed. The installation team were friendly and assessed the requirements to leave a very neat job, which fitted well with our existing downpiping.
Follow-up with grid connection worked well and Damien helped with some glitches with the app.
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Solid choice

Great advice from system designer, prompt contacts, competitive price, install went well and minor install issues were addressed before completion. Show additional information

Great solar knowledge, great workmanship and a great price point

I have nothing but praise for Damien and his team at Soltek. I sadly research everything to the nth degree (analysis paralysis!). So I spent 2 years researching solar, and finally bit the bullet and got 8 (yes possibly over the top) installers to quote for a 10kW system. My research showed that the order of importance was 1) The installer, 2) the inverter, 3) the panels. All installers were listed as Platinum installers on SQ, but wow there are big differences between them in terms of knowledge, understanding, proposals and pricing. As soon as I started talking to Damien from Soltek I knew he was the right person for the job. His knowledge was second to none, his proposal was spot on and the pricing was really competitive. I ended up with QCell & Solaredge (as I do have some shading issues, mainly in the morning), and could not be happier. I also got the Modbus (consumption monitor) which I find really useful. I have already recommended Soltek to other friends, and they are getting their install done through Soltek as well. Show additional information

Quick installation and helpful in terms of dealing with our energy retailer

The whole process was great start to finish. Mike and his team at Soltek were quick and easy to deal with Show additional information

Pretty easy and painless

Sales process was very smooth, the installation had a few bumps but ask god in the end.
The person I initially dealt with held my hand the whole way and calmly made everything happen.
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Good system

Sales and quoting was done professionally by Damien. Installation was hampered by bad weather and Covid, but when it was done the team worked diligently even though it was raining on the day after all. They were tidy, polite and punctual. Grid connection was done seamlessly, and I am very, very pleased with the outcome.

I can recommend Damien and his team from Soltek.
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Excellent service all round from initial consultation to installation and follow up

The sales/quoting process was very worthwhile as the representative spent a lot of time explains and putting together his ideas on the best system for us.
The installation went very smoothly, on time, and very neat. And a cover for the inverter was installed shortly afterwards as promised.
The customer service was excellent and they helped organise the grid connection.
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Good people to deal with

Of the four businesses that quoted (three through Solarquotes, one we obtained locally), the Soltek team inspired the greatest confidence. One team was too pushy, and also wanted to put panels specifically where council said we couldn't (heritage conservation area). Their system size was also small. Another team quoted far more, for more or less the same system. (This was also true of the 'local' quote.)

Damien provided a prompt and thorough quote (including more options, both cheaper and more expensive [eg, micro inverters versus optimisers], for me to choose from). He answered questions promptly and thoroughly. The back office people were efficient and professional with respect to paperwork, both before and after installation (smart meter application). Overall, this was the team that I felt most comfortable with.

Installation was complicated by inclement weather and took four attempts to complete, clearly no fault of the team. It was neat and tidy, no mess was left. Brad ended up coming on a Sunday to finish setup.

We have had the system for a month now, and it appears to be working according to specifications.

I can see why Soltek scores highly on Solarquote's satisfaction table, and indeed we have already recommended them to a neighbour.
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Great installation, great information - not amazing after sales service

Mike from Soltek came on site, explained in detail what I needed and answered all my questions. The installation was fast as we were lucky to be able to take a cancellation spot meaning we had it installed quicker than expected. However, the after-sales service has not been good at all. We had some re-wiring done on the recommendation of the installer about a week after the install, which resulted in the monitoring software not reporting correctly. After 5 attempts to contact Soltek and logging a ticket with Solar Edge (supplier) myself, I finally got a response saying that someone would come out to check the problem when there was another job in the area. This hasn't happened yet, weeks later. I'm still waiting to be contacted with how to rectify the issue. Show additional information

Very satisfied with my choice of system and installer

The quoting process was really good. Salesman made on a site visit and the plans were adjusted based on my feedback and suggestions and the pricing options were well laid out and explained.

The installation team were excellent - arrived on time and were consultative throughout the process. The panels and cabling were all neatly installed. There was an initial issue with high voltage which impacted the performance of the solar but Soltek arranged for Ausgrid to visit and the issue was corrected the following day.

Dealing with the customer service team was good - they have also assisted with organising the forms for smart meter installation with the electricity retailer.
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friendly people to deal with, helpful with our quieries, fast and efficient workmanship. No hassles at all.

the quoting was factual and informative, the installation was done quickly and with no problems, they were punctual and tidy, and did all the work to have it connected with no problems at all. Show additional information

Super easy and quick with good advice

Responsive and thoughtful advice and quick quoting process. Quick and efficient installation, if a little bit 'make it up on the day'. Happy we are using the sun now to power our house. Show additional information

Great installation

Everything went well, the sales process was smooth and efficient, the product options and prices seemed fair. Installers were punctual and helpful. System was well installed and high quality. Show additional information

Happy Solar Home

Efficient sales and installation process. The system started producing solar power immediately. AGL we’re contacted and grid connection set up the next day. Installers were neat and polite, took 6 hours. Have the SolarEdge app which is very useful Show additional information

Great quote but the service thereafter less impressive

I was impressed with the quote as it very comprehensive and informative. It came down to price in the end as both quotes I got were faultless. But once I sent through my deposit, I was less impressed:
I had to chase them for date of installation twice.
The installers left a bit of a mess.
I had to ask them for the receipt for payment twice as had not received anything after 2 weeks although paid on date of installation as they stipulated -the invoice came within 2 hours of installation.
I needed to get them to revise invoice as they did not require to angle as many panels as quoted.
I had to ask for the written warranties for panels and work done, as had not received anything apart from the original quote which I signed and sent back with deposit but not signed by soltek.
The paper work to the energy provider to connect to grid was not sent to me to sign until 3 days after installation and so was not submitted to the energy provider until a week after installation. I did not realise this had not be done prior to payment.
From trial and error, I now know a lot more about the process of connecting my solar to the grid and changing energy providers but it was not through information provided by soltek.
I am still waiting to have my meter reconfigured so I can claim feed in tarrifs with my new energy provider and it’s been a month since installation. This however is my own doing as I changed energy providers soon after installation without understanding what needed to be done and the process involved.
A bit disappointed overall with the service.

Supplier Reply

Hi Lisa,

The receipt was sent to you the day when payment was initially received, then again on 15/05/2020 when you requested the 2nd time, then once again on Friday 29/05/2020, I am very sorry if the previous email hasn’t reached you.

We do sincerely apology about the mess the installer has left, this is not done to our standards, please let me know if there is anything we could do to help.

Please feel free to contact us on 1300 844 445 if you require any further help.
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Happy with the whole process

The Sales and Quoting process was good, Installation was neat and tidy, punctual, they helped with the grid connection the only thing was as I knew nothing about how it worked as he did not explain so I rang the Salesman who immediately came out and realised the installer had not told me about the App which is partly my fault but I did not know how it all worked but he is rectifying that for me now so that was good service, no problem to him at all. Show additional information

Prompt response & goor service

Prompt response to our initial enquiry. Provided clear options that would meet our needs. Installation was smooth and quick. No complaints so far! Show additional information

Helpful dedicated team. Any issues were responded to in a timely manner. Very clean and tidy installation. Great customer relations

Salesperson was excellent and had a lot of advise and suggestions, which we took up.
Installation guys were great. Clean, quick and polite
Excellent customer service
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Efficient installation

Professional installation, they are polite, punctual and tidy. This is the second time I have used this company and I do so as I trust their work. Show additional information

Great SolarEdge system at a good price

Good service and informative quote with multiple system options.
Neat installation that looks good on the roof.
Only small negative is the installation crew left some mess. Zip ties and cable insulation scraps were left on the ground and on the roof.
Overall a good experience and I’m happy with the SolarEdge system.
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Successful Installation

Soltek Energy were very good with their quote and changed the design to meet my changing requirements. I felt I was getting a reasonably correct story which was logical and understandable. After needing to change the design requirements the quote was effectively modified and Mick tried hard to meet my needs.

The installation team came when agreed and installed the panels and system. The 3 man team worked well and were polite respectful and efficient. We changed the design on the day twice to make it less visible from the street. I got a worse design for my trouble but that is really my fault. I can't really blame the company but I would advise everyone not to do this as I did.

The office assisted me to have a new meter request submitted and the new meter from AGL will be installed in 3 days.
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The installers did an excellent job. They cleaned up after themselves, worked hard and showed us how to use the real-time monitoring app.

I am very happy with my experience and I would recommend Soltek. Show additional information

Perserverance for the installation of a complex system

- Sales process and sales person was very straight forward and provided a good range of options for consideration.
- Installers were good to work with as they had a challenging roof to deal. They were prepared to go the extra mile to find the best solution.
- Customer service was generally responsive and always provide resolution to any issues that were encountered.
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A good job, responsive service

Good, responsive customer service. Answered all our questions in sufficient detail, without hesitation. Re star ratings for value for money and quality of system, we think we chose well, but have no other installations, so can't rate these at this time. Show additional information

Great installers

Good salesman
Great installation , very clean and tidy
Still waiting for my grid connection
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A Pleasant Experience - despite Corona !

Given the Corona Chaos which came to a head the day after I'd paid the deposit, I feared the worst .
Misplaced pessimism however as the rest of the process went just as smoothly as it had from Damien's first call , the initial quote with a small variation , and the actual install.
They arrived on time , knew exactly what they were doing and had it all in and going without any disasters - very efficient.
And their office sorted the documentation for smart meter and grid connection by Origin which is scheduled for April 27 - so we hope for similar efficiency!
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Fantastic installer

From sales to installation n after installation queries was answered promptly Show additional information

Easy and efficient

The quote was polite and straightforward. Installation organisation was easy and the men arrived on time at 7:30am and were finished by 1:30pm. Easy and efficient Show additional information

Great service and only company who visited our home.

Sales/quotation process on site by an engineer, not a smooth talking sales person over the phone.
Installation all very neat and completed in one day with an obviously well experienced team.
Customer service was great as was follow-up after the installation.
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Thanks for provide me with recommendations

The installation work was done to all my satisfaction, good craftsmanship. Very good system from SolarEdge, really pleased with online monitoring. Show additional information

Installation

Reasonable, sales rep was ok but sometimes stretched the truth when stating FIT was 20c when it was 8c. 20c only applied when changing electricity suppliers. Company only supplied certain brands of panels and not the brand i initially requested. However am happy with the final product. Show additional information

Very happy so far

Damien was responsive at every stage, addressing all our questions. Provided a quote with multiple technologies and components, and information sheets to help us decide with no pressure. Sam and his guys arrived on time, the installation was all done neatly, with consultation about decisions. It was up and running by lunchtime including the monitoring system (a new addiction :). Two electricians came back in the evening to fix up a small collateral problem (a wire in the lighting circuit came loose in the process).
Tracey followed up with the paperwork but we're still waiting on the provider to buy our excess power.
One cloudy week on (Murphy's law) we're averaging 44% self consumption so it's looking promising.
Glad we listened to Peacock and paid extra for a consumption metre!
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All went very smoothly and is working well so far. Gives good power output for winter. The only problem is that the power company needs a completely upgraded power board / fusebox before they can install the smart meter. This should have been communicated to me by the sales person or the installing electrician at the beginning. now there will be more delays until the meter box can be fixed up. Show additional information

Great company and listened to the customer

They were the only ones that listened carefully to what I needed and after a site visit were able to recommend the right system. We went for a high quality system and it is working very well. Show additional information

Soltek exceeded expectations on a complicated install, which was in the too hard basket for others.

We made enquiries of a number of installers, and it was obvious our requirements and configuration was outside their area of expertise. Here was our situation.

Elderly power box that needed a total upgrade, replacing lots of old ceramic fuses with the latest devices.

A new single phase air conditioner that had replaced the old 3 phase unit.

A desire to have a Tesla Powerwall 2 capable of being used, and being charged by the solar panels, when we were off grid. Our leafy north shore has constant power outages after storms when trees fall on powerlines.

How to integrate with the proposed new extension.

Damien from Soltek was the only principal who came, inspected our situation, and discussed our wants and concerns. Damien came highly recommended by our architect Porus.

He recommended an electrician Cecil, and coordinated everything so the upgrade of our electricity went smoothly. Cecil and Damien devised a very pragmatic strategy for times we were off grid. Not sure who did all the paperwork but suffice to say everything went very smoothly and we were exporting to the grid from day 1. Thank you Damien and Cecil.

We had the usual installation hiccups just before Xmas, but everything was resolved with pleasant good cheer.

The final result has exceeded our expectations, Damien promptly responded to a few post install questions, all to my complete satisfaction.

I helped dad on the farm 67 years ago with a 32 Volt battery system, and as a little 7 year old was in charge of the one lung Lister Diesel that powered the generator. Everything feels familiar, and is great fun, with lots of satisfaction.

SWMBO now checks the Tesla app before ironing, hair drying, or using the washing machine or dish washer. We have both become stingy with power.
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Neat work. arrived punctually,very professional and did not leave any mess or rubbish after they finished their work.

Was very satisfied with the whole process.
Communication with office staff was great.
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Good company to deal with.

The sales person was quick to contact me & gave me a few options. The installers we polite, punctual, tidy & let me know what they were doing at all times. The service was great some start to finish they also filled out & lodged all the paperwork to get connected to the grid. Show additional information
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Fantastic Installers

Karan provided good information regarding the panels, inverters, installation processes and all the maths that I was keen to know behind the solar system. He let me take time to make decision. Once the decision was made, installation took place within promised time frame. Too early to say how much benefits I am getting from the system, but I can say installation went perfectly fine. Will recommend Soltek Energy to everyone looking for solar installation Show additional information

Amazing installer

I got my 3 quotes as recommended by solarquotes decided on a 10kw Solaredge system from Soltek.
The initial consultation with Mike was great. He was very informative and spent a lot of time answering all my questions. He also came with several prices for several combinations of solar gear and system sizes. After a few weeks of research, gathering more quotes and changing my mind several times, I decided to go with Soltek.
They system I went with was 33 solaredge smart panels with a 8.5kw 3 phase solaredge inverter and modbus meter.
The installation occurred 6 weeks after I paid the deposit, but this included a 2 week delay due to wet weather which was totally understandable.
The guys came on the day and were very professional. We discussed how I wanted to manage the cables, where I wanted to mount the inverter, where I wanted to mount the panels and the guys completed the job perfectly. I personally inspected each stage of the installation and absolutely could not fault it. I need to also mention that it's not an easy house as it is 3 levels so it was a bit of a complex operation. The guys never stopped and cleaned everything before they left like they were never there. By 4pm that afternoon I was generating my own power and monitoring it on the solaredge app.
I highly recommend Soltek. 10 out of 10.
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Great installation and Soltek was a pleasure to do business with.

The installation was only 2 days ago so we haven't received the Enphase Enlighten yet. Their sales/quoting process was very professional and relaxed. I knew the low pitched roof was going to be a problem but they came up with a plan for the wiring which worked out well. Sam and his team were very pleasant and professional. Show additional information

Good experience

Sales person Answered all my questions.
Communication regarding back log of jobs due to rain could have been better.
Staff reorganised my job.
Site staff punctual, polite and helpful.
Office staff polite and helpful.
Helped with asking for grid connection
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Really good installer and great team at Soltek

Soltek was great to deal with and highly recommend them. They were my second cheapest quote I got and I am glad i went with them. From the quote all the way through to installation I can't really fault them. Karam from sales is great and honest and gave me a few options. Cindy and Tracey were great and organised all the paperwork and install times promptly. Blake from the installation team was a pleasure to deal with and very patient. We had a small issue with the inverter, and a replacement was organised quickly by Vincent. Thank you to Soltek for the smooth process and thank you for using good quality tradesmen. A++ Show additional information

Good quality system at a fair price

Thanks, Finn for recommending some local installers. It is difficult for the layperson to find trusted installers among the huge number of installers out there. After some delays because of Sydney’s torrential rain storms, my 6 kW system was finally installed yesterday by Soltek Energy. This was to replace a 2kW system which was now over 10 years old. I found Karen from Soltek to be polite, knowledgeable and not at all pushy. She listened to what I wanted and suggested a suitable system. I ended up choosing 330w Q-Cell panels with Solar Edge optimisers. The installers arrived on time yesterday and worked very efficiently all day and the system was up and running by the mid afternoon. The job is neat and tidy and all the rubbish was removed. I am pleased with the Solar Edge monitoring system which is very intuitive. I can say that I have a big smile on my face this morning as I can see all that lovely electricity being produced by my new system. Thanks to everyone involved from a happy customer.
Richard
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Information provided was relevant and accurate. Pricing was competitive. Salesperson was knowledgeable and helpful in helping choose the appropriate system size. I ran my own calculations by way of comparison. Show additional information
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