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Soltek Energy Reviews

Based on 251 reviews

  • 5 star 46
  • 4 star 183
  • 3 star 21
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.26
  • System Quality
    4.39
  • Customer Service
    4.44
  • Installation
    4.47

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About Soltek Energy, Solar Installers

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Very quick and efficient service. Really good advice on the best system for our needs. The installers came on time and left everywhere
clean and tidy. Even bird proofed the panels due to a pidgeon problem in the area. Have recommended them to other members of our family
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We went with Soltek because of the knowledge Damien provided. After many questions all answered very quickly. System was installed within 2 weeks of deciding to go with Soltek. We probably spent more than we originally budgeted for but decided to go with quality . We haven't had a full day of sun yet but constantly getting plus 25kwh a day.. Thank Damien and the team from Soltek Show additional information
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I went with Soltek due to their proximity and price, along with a great reputation.

- Pre-work communication was great, keeping me up to date;
- Turnaround time to installation was short (another bonus!);
- Install team were professional and courteous on site and were in and out with minimal fuss; and
- Post-sales support has been great.

A+
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Soltek got in contact with us very quickly and Damien was happy to come out and quote (of the two others, one was only happy to quote over the phone and the other rang ... was supposed to ring back but didn't). He took a good look at our roof and the trees that overhang it and explained what we would need to overcome the shading. We got back to him a week later (it took us that long because we were waiting for the other quotes). Installation took place in one day about 10 days after we confirmed back to him. We also asked Vincent from Soltek to arrange the smart meter. They have put us in contact with an electrician and expect the smart meter to be installed in a couple of weeks. In the meantime the electrician has already been over to drop the main switch as it was more than 2 metres off the ground. All in all fantastic service from Damien, Vincent and Dave (electrician) Show additional information
They were very attentive to fixing up a problem that one installer did. Have no problem recommending to anyone. In fact already thinking to install another system with them. Show additional information
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Installation took 3 days not 2 and Installers placed one panel in an area with roof overshadowing. No problems or hassles to rectify. They are back on Friday to relocate it. Would recommend Soltek to any friends thinking of putting in a bigger system with complexities (double storey, Roman tiles, multiple roof angles, partial overshadowing). Show additional information
Very attentive company
Good explanation of system and options
Very good racking system
Good on site flexibility to overcome unforseens
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Soltec easy to deal with, explain the system how it works and the best inverter & panels to go with.
I went with 3Phase Solaredge Inverter/LG Panels,bit over the budget. Worth it considering the 25 year warranty for the panel.
The team turn up on time, all completed in one day.No mess very pleasant to to talk to. Job well done.
Thanks to Damian & his team at Soltek.
Thanks to Finn & his team for the information on the web. This made my choice a lot easier.
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I recieved 3 quotes from solarquotes and 2 independently and ended up going with Soltek from one of the solarquotes. I had decided through my own research and talking to installers what system was best for our requirements and soltek was the most competitive on price. They followed up a bit less than some of the other installers but they still answered all my questions quickly and quoted 3 weeks install time, some quoted much longer. In the end, the system was installed super fast, in a little over 1 week from giving the go ahead. We went with 8kw of LG panels and solaredge 3 phase invertor with monitoring. The installers were great and answered my many questions too and left the site clean and tidy. System is running really well and is performing above expectations. Thanks Damien and team! Show additional information
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Helpful discussions on panel arrays for a difficult roof profile. Good team of installers which left site tidy on completion. Timely responses from Soltek Energy’s service staff. Entirely pleased with the installation. Show additional information
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Soltek were very professional, from quoiting to final installation, would have no hesitation in recommending this company. Show additional information
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Overall we had a good experience with Soltek and team. We ended up with the LG panel because we wanted the 25 years product warranty that came with it. The system is producing above expectation and we are extremely happy with it. Show additional information
We have received very professional recommendation given by Damien. The installation was also very quick and followed by great customer service. The "Solar Edge " Wi-Fi monitoring system is fantastic! Show additional information
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The Installation is not applicable as the Solar is being installed in the 5 days. So far I have been pretty happy with both Soltek and the finance. I was not happy the other two companies as they did not get back to me, I also sourced quotes from other companies, one being Green energy but I was not happy with them as I did not feel I could trust their quality of work. Show additional information
Sales person (Damien) was very knowledgeable, as he was a certified electrician and solar installer which quicken the overall process. He helped with advising on the various build he can provide and advised on all the technical question I had. He also provided advise on various systems build for the configuration I needed.

Communication was prompt and clear, with a very clear documents advising the various options between the different configuration and price. This means a single link was provided for each system size configuration with multiple panel and inverter options, with appropriate links to config etc. This made life easier in general, during the decision making process.

Also they were very competitive with their prices and I found them to be the cheapest price in market (at the time of purchase) for a 7.2 kW LG NeoN R - 360W panels I have installed with Solar Edge Inverters with Modbus included.

Projected installation dates during sales was advised as 7 weeks, but then was pushed by 4 weeks after deposit, which was annoying. But this is a one time affair, so this was not much of a deal breaker on the whole experience. So I did not have any major issues in regards to installation, so that was good.
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Solar Quotes made something that seemed daunting, doable.
All the suppliers who quoted for us gave us confidence that we weren't being taken for a ride.
Soltek were very easy to deal with from quotes, to being patient with our processes as a church, to carrying out a professional installation
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No problem with the solar system installation which was terrific. Main delay was in getting a "Smart Meter" installed which at the time of writing is still not installed
The "Solar Edge " Wi-Fi monitoring system is superb!
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Damien came to see me on 25 May, we discussed all options and he offered me three quotes. I opted for the LG 350 panels and Solaredge power optimiser.
Basically i took my own advice - you get what you pay for and I have paid for quality.

I had also received quotes from two other platinum installers but went with Soltek

The install took place last Friday. The guys arrived at 7am and were finished by midday, I was very happy

Its too early yet and has been raining most of the time but we have generated 19 kWh
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Customer service post sale, pre-install felt a little hands off.
The installers were excellent and really knew what they were doing. On a split level house and tricky cable run I have no exposed conduits and a really neat inverter install next to the meter box.
Quote provided was simple to follow with several options listed in an easy to compare table. Damien was very knowledgeable and happy to come out and go through the system with you.
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INSTALLION YET TO BE UNDERTAKEN, SCHEDULED FOR MID MAY. WE HAVE SELECTED JINKO 285W[MICRO SWITCHED] X18 PANELS WITH SOLAR EDGE SE5000H POWER OPTIMISER. I READ IN YOUR LAST NEWSLETTER THAT JINKO WERE NOT NOW IMPORTING MAXIM PANELS WITH CELL STRING OPTIMISATION.. IS WHAT I HAVE ORDERED STILL A SATISFACTORY OPTION? IAN GREEN 0408440953 Show additional information
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Overall Soltek were very good to deal with. We had an extended waiting period before installation could be completed because these guys are so busy
we selected Solar Edge Inverter SE5000H system with LG 335W panels.
These guys gave us the best upfront quote with 3 variations of panels & 4 different Inverter Options so they made it very easy to understand the variety in quality & price levels

Most other suppliers just quoted 1 system & 1 price so the variations ranged from 3.000 to 25,000 both with & without batteries

We felt confident with the supplier Soltek that we got a fair deal thanks largely to your Solar Quotes website referral system.
So Thanks very much & I already recommended your website to a number of my friends
Cheers
Greg
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Before presenting any solutions, Damien made certain that I understood as much as possible about solar power, including the differences between various panels and inverters, impact of 3 phase supply etc. He promptly and clearly answered all my questions and my many follow-up questions. He provided detailed information for the various possible solutions suitable for my site and usage and left me to make the decision - rather than the approach I had encountered with others where they assure you their chosen alternative is the best for you. I had had multiple quotes and Damien was much more professional in his approach. Show additional information
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I chose Soltek because of their customer service and solution focus. Damien came to my home to do an assessment of the site and our household energy usage and discussed the solar system options that would be suitable for our particular situation. I really valued his focus on developing a range of solutions given the constraints of our site. This made Soltek stand out for me as others found the site too difficult or wanted to sell me their preferred system. Damien provided a quote with a range of options and answered all of my follow questions as I continued my research both promptly and clearly. Tony and the installation team then did a great job getting the system installed. Show additional information
Very very poor service. Unimpressed and do not recommend.

Supplier Reply

Dear Pavan,

I am contacting you to clear up your experience with “Soltek Energy”.

Firstly, I would like to point out that the bad experience you had with Soltek was caused by the retailer meter (Smart Meter) not being installed until late February some to months after installation.

You Comments of below are unfair towards us and do not portray Soltek of the installation of your system. The complaints should be towards your retailer (Origin Energy), as per below.

" Very very poor service. Unimpressed and do not recommend.

Value For Money: 3 *

System Quality: 3 *

Installation: 3 *

Customer Service: 1 * "

As of 30 November the installation of a Nett Meter/Smart Meter was handed over to the Energy retailers. Previously it was the Network supplier in your case it would have been Endeavour Energy.

The sell off of the “Pole and Wires’ by the State government caused the metering to be put on the Retailer to govern.

Soltek has no control over the Retailer Metering, this is the process that we have to follow.

Soltek Energy applies to Endeavour Energy for a “Permission to connect a solar system”.
Endeavour Send back a Job number for the permission to connect
Soltek then send the Job number to the authorised person of Origin (David Hunter) to install the meter. This job number was sent to the Authorised person on the 08/01/2018
Origin send out the Meter to the authorised person (David Hunter)
NOTE; This is where it is out of our control as Origin took over 2 months to issue the meter.

Once the Meter is installed,

Origin will send an invoice for the meter to the authorised person.
The Authorised person will send the invoice to Soltek Energy.
Soltek will then invoice you the client.

As you can see Origin are the ones who your complaint should be towards, not Soltek Energy.

Pavan, we are unhappy that you wrote a bad review on Soltek for what was out of their control. We are also unhappy with the way you spoke to Vincent from our office yesterday 08/03/2018 when he was only trying to explain the process to you.

Soltek prides its self on good installation standards and communication.

We ask you to please change your comments on the SolarQuotes website;
pay the bill for the installation of the Nett Meter/ Smart Meter. We dont want to take further action on the meter issue.

Should you have any quires please don’t hesitate to contact me.

Kind Regards
Damien Slaven

SOLTEK ENERGY PTY LTD

B1, 27-29 Fariola Street Silverwater NSW 2128

t: 1300 844 445
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All good, happy, they were flexible with placement of inverter, designed a system with panels in two different orientations and turned up on time and completed the job. Nice people to deal with. There was some delay with installation of the solaredge modus meter to show consumption, but this was flagged and not charged until completed.
I would use them again in a flash.
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Damien provided recommended the best available solar system and the gave me most information to make an informed decision on the solar panel choice and inverter choice. Ended up choosing LG panel with Solar edge inverter including optimisers. Installation was sadly delayed one month due to shortage of inverters. The communication after signing contract has room for improvements. The installation team, Tony & co., were great. The system was hooked up the same day and I was looking at solar generation in the app within the hour, thanks Vincent. The 6.7kW system in sunny clear generates over 40kW electricity - Great choice of quality components. Show additional information
Not at this time. System is yet to be installed, probably during February. Show additional information
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Installation is scheduled for Feb due to their backlog (not an issue as we are waiting a tardy roofer to complete repairs prior to installation) so that is the only reason so far not to give 5s Show additional information
Plastic ties to bond the cables were crappy, many broke off within a week. Installer did not supply consumption monitoring meter which I thought I was entitled to! Show additional information
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