Soltek Energy Reviews

Based on 415 ratings Aus Ranking

  • 5 star 101
  • 4 star 277
  • 3 star 36
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.34
  • System Quality
    4.49
  • Customer Service
    4.44
  • Installation
    4.50

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About Soltek Energy, Solar Installers

Soltek Energy
Platinum Partner
Soltek Energy is a SolarQuotes Client (what does this mean?)
ABN: 35 138 588 584  ABN active since 02 Sep 2009 | Soltek Energy Pty Ltd
verified
ACN: 138 588 584  ACN active since 30 Jul 2009 | Soltek Energy Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 220517C Soltek Energy Pty Ltd 
verified

Reviewers report paying: $5,900 - $10,700 for depending on hardware choice and installation difficulty ( how is this calculated? )

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Soltek Energy Solar Reviews

Very happy so far

Damien was responsive at every stage, addressing all our questions. Provided a quote with multiple technologies and components, and information sheets to help us decide with no pressure. Sam and his guys arrived on time, the installation was all done neatly, with consultation about decisions. It was up and running by lunchtime including the monitoring system (a new addiction :). Two electricians came back in the evening to fix up a small collateral problem (a wire in the lighting circuit came loose in the process).
Tracey followed up with the paperwork but we're still waiting on the provider to buy our excess power.
One cloudy week on (Murphy's law) we're averaging 44% self consumption so it's looking promising.
Glad we listened to Peacock and paid extra for a consumption metre!
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All went very smoothly and is working well so far. Gives good power output for winter. The only problem is that the power company needs a completely upgraded power board / fusebox before they can install the smart meter. This should have been communicated to me by the sales person or the installing electrician at the beginning. now there will be more delays until the meter box can be fixed up. Show additional information

Great company and listened to the customer

They were the only ones that listened carefully to what I needed and after a site visit were able to recommend the right system. We went for a high quality system and it is working very well. Show additional information

Soltek exceeded expectations on a complicated install, which was in the too hard basket for others.

We made enquiries of a number of installers, and it was obvious our requirements and configuration was outside their area of expertise. Here was our situation.

Elderly power box that needed a total upgrade, replacing lots of old ceramic fuses with the latest devices.

A new single phase air conditioner that had replaced the old 3 phase unit.

A desire to have a Tesla Powerwall 2 capable of being used, and being charged by the solar panels, when we were off grid. Our leafy north shore has constant power outages after storms when trees fall on powerlines.

How to integrate with the proposed new extension.

Damien from Soltek was the only principal who came, inspected our situation, and discussed our wants and concerns. Damien came highly recommended by our architect Porus.

He recommended an electrician Cecil, and coordinated everything so the upgrade of our electricity went smoothly. Cecil and Damien devised a very pragmatic strategy for times we were off grid. Not sure who did all the paperwork but suffice to say everything went very smoothly and we were exporting to the grid from day 1. Thank you Damien and Cecil.

We had the usual installation hiccups just before Xmas, but everything was resolved with pleasant good cheer.

The final result has exceeded our expectations, Damien promptly responded to a few post install questions, all to my complete satisfaction.

I helped dad on the farm 67 years ago with a 32 Volt battery system, and as a little 7 year old was in charge of the one lung Lister Diesel that powered the generator. Everything feels familiar, and is great fun, with lots of satisfaction.

SWMBO now checks the Tesla app before ironing, hair drying, or using the washing machine or dish washer. We have both become stingy with power.
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Neat work. arrived punctually,very professional and did not leave any mess or rubbish after they finished their work.

Was very satisfied with the whole process.
Communication with office staff was great.
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Good company to deal with.

The sales person was quick to contact me & gave me a few options. The installers we polite, punctual, tidy & let me know what they were doing at all times. The service was great some start to finish they also filled out & lodged all the paperwork to get connected to the grid. Show additional information
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Fantastic Installers

Karan provided good information regarding the panels, inverters, installation processes and all the maths that I was keen to know behind the solar system. He let me take time to make decision. Once the decision was made, installation took place within promised time frame. Too early to say how much benefits I am getting from the system, but I can say installation went perfectly fine. Will recommend Soltek Energy to everyone looking for solar installation Show additional information

Amazing installer

I got my 3 quotes as recommended by solarquotes decided on a 10kw Solaredge system from Soltek.
The initial consultation with Mike was great. He was very informative and spent a lot of time answering all my questions. He also came with several prices for several combinations of solar gear and system sizes. After a few weeks of research, gathering more quotes and changing my mind several times, I decided to go with Soltek.
They system I went with was 33 solaredge smart panels with a 8.5kw 3 phase solaredge inverter and modbus meter.
The installation occurred 6 weeks after I paid the deposit, but this included a 2 week delay due to wet weather which was totally understandable.
The guys came on the day and were very professional. We discussed how I wanted to manage the cables, where I wanted to mount the inverter, where I wanted to mount the panels and the guys completed the job perfectly. I personally inspected each stage of the installation and absolutely could not fault it. I need to also mention that it's not an easy house as it is 3 levels so it was a bit of a complex operation. The guys never stopped and cleaned everything before they left like they were never there. By 4pm that afternoon I was generating my own power and monitoring it on the solaredge app.
I highly recommend Soltek. 10 out of 10.
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Great installation and Soltek was a pleasure to do business with.

The installation was only 2 days ago so we haven't received the Enphase Enlighten yet. Their sales/quoting process was very professional and relaxed. I knew the low pitched roof was going to be a problem but they came up with a plan for the wiring which worked out well. Sam and his team were very pleasant and professional. Show additional information

Good experience

Sales person Answered all my questions.
Communication regarding back log of jobs due to rain could have been better.
Staff reorganised my job.
Site staff punctual, polite and helpful.
Office staff polite and helpful.
Helped with asking for grid connection
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Really good installer and great team at Soltek

Soltek was great to deal with and highly recommend them. They were my second cheapest quote I got and I am glad i went with them. From the quote all the way through to installation I can't really fault them. Karam from sales is great and honest and gave me a few options. Cindy and Tracey were great and organised all the paperwork and install times promptly. Blake from the installation team was a pleasure to deal with and very patient. We had a small issue with the inverter, and a replacement was organised quickly by Vincent. Thank you to Soltek for the smooth process and thank you for using good quality tradesmen. A++ Show additional information

Good quality system at a fair price

Thanks, Finn for recommending some local installers. It is difficult for the layperson to find trusted installers among the huge number of installers out there. After some delays because of Sydney’s torrential rain storms, my 6 kW system was finally installed yesterday by Soltek Energy. This was to replace a 2kW system which was now over 10 years old. I found Karen from Soltek to be polite, knowledgeable and not at all pushy. She listened to what I wanted and suggested a suitable system. I ended up choosing 330w Q-Cell panels with Solar Edge optimisers. The installers arrived on time yesterday and worked very efficiently all day and the system was up and running by the mid afternoon. The job is neat and tidy and all the rubbish was removed. I am pleased with the Solar Edge monitoring system which is very intuitive. I can say that I have a big smile on my face this morning as I can see all that lovely electricity being produced by my new system. Thanks to everyone involved from a happy customer.
Richard
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Information provided was relevant and accurate. Pricing was competitive. Salesperson was knowledgeable and helpful in helping choose the appropriate system size. I ran my own calculations by way of comparison. Show additional information
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Really really happy with our new LG 8.25Kw system that Soltek installed for us

We have been considering getting a new system for a few years, but have only just taken the plunge. Damien (sales) was very informative, and did not push one vendor over the other, he just provided us with the details and the facts, and helped us to make a decision (we chose LG panels with SolarEdge invertors).

The installation took less than a day, and the guys were quick, clean and happy to answer all of our questions. They also made some modifications to the design, to ensure that we had maximum output at all times.

Soltek are also handling the work with our energy provider to arrange our feed in.

Could not be happier, and we are currently generating some 50Kwh per day.....which is AWESOME!!!!!
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Amazing Service Allround

I had done a fair bit of research on the Solar Quotes site and had asked Finn a number of questions and asked his advice prior to getting quotes. I had a very good idea of what I wanted prior to getting the quotes. I went with two quotes. Both companies were excellent. They knew their product and were extremely helpful with no hard sell involved. In the end it came down to price, quite significant for the same systems. Even though I knew what I wanted, Damien came to my home and gave me a few different options and explained the reasoning. Quoting process was smooth. I had a number of questions after our initial meeting which Damien answered within 24 hours. The installation team were fabulous. They were on time and very polite. They left the place clean. You wouldn’t have known they were even there. Tony came on site after the installation to ensure everything was in order and explain the system including the Consumption Meter. Tracey and Cindy in the office were great and organised all the necessary paperwork. At no time did I need to call and follow anything up. The entire team at Soltek were amazing. I would highly recommend Soltek. Thanks heaps to all at Soltek. Show additional information

Smooth experience

Excellent explanation by the sales person of all things solar. Good communication by the company and fast and efficient organisation for the smart meter. Installers were prompt and professional. Would recommend Soltek. Show additional information

Great all round service and product's.

We would absolutely recommend Soltek Energy for a solar installation. Sales were prompt with making an initial appointment and offered great all round advice. Very patient and happy to answer any questions we had on all areas of solar, batteries and any additions we would consider in the future. The installation team were excellent, clean, polite and punctual. Customer service is also great. While it’s still early days we are waiting on further communication with how to organise grid connection as well as the final bill, which we would really like to finalise soon to complete our solar journey and maximise all the benefits solar has to offer. Show additional information

Honest salesman who told us lots of information

Salesman was knowledgeable and honest. Explained all the differences with the brands and advised what would suit our needs. Customer service has been good. We have not got system installed yet as they are waiting on their delivery. We paid the deposit middle of December 2019 and hopefully with be installed middle of February 2020. Communication with rescheduling installation dates has been good.Only disappointing thing we missed out on more of the rebate for 2019 which other solar companies extended into the new year. But due to their availability to install and the stock not being available we missed out (we were rescheduled) we got the 2020 rebate and that’s better than nothing at all.Note I had to rate the install even though it has not been done yet. Show additional information

Very pleased with new system

Installation was very quick and easy. We immediatly started generating more power than we could use - time to crank the AC on a hot day! Show additional information
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Excellent experience from sales to installation and customer service.

The guys at Soltek provided a great experience in what is seemingly a daunting process. Between all the technical details of a solar system and options in terms of equipment and design there is a lot to think about on top of the price, but Soltek made the process simple and pain free. While they were competitive on price, they weren't the cheapest but with the service and knowledge, I found them to be the best value of the providers I looked at.

The fact that they have been in business for so long was also an important factor in our decision making as it showed they will most likely be around to honour the warranties of the labour.

The installation was quick and the guys left the house neat and tidy. Workmanship was good and wiring was also tidy.

Overall i was very happy with Soltek and would highly recommend them.
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Very polite, no fuss. Installation looks good and works as expected

The Soltek person came for a site visit and we had a chat about the pros and cons about different systems. I told him that I was into Home Automation, and would like to monitor every aspect of my install. He mentioned the need for a ModBus component, but didn't try to upsell. I later did my own investigation and came to the conclusion that I "needed" it, and getting it later would be a hassle and a bigger cost. Dealing with Soltek was a pleasure and felt less like a sales pitch and more like a good investment. The installation was done professionally and the installers were polite. I will recommend this company to other people on my street. Show additional information
Opted for micro inverters because of winter shading, other quotations were either much dearer for the like for like, or a little dismissive or disinterested in micro inverter systems.
Installers were exceptionally polite and professional.
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From start to finish, all my dealings with Soltek were excellent. They truned up on the day they said they would, they installed the system in only a few hours. Overall I couldn't be happier with the outcome. Show additional information

Very efficient installation. Excellent system.

Persuasive technical presentation. Ordered quality system. Installed very efficiently mid Dec 2019. Works well so far. Show additional information

Exceptional pricing, staff, customer service and quality workmanship

Sales/quoting: thoroughly &expertly explained
Installation: staff punctual, always polite, professional & tidy
Cust Service: excellent polite timely
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Just better feed back on what to expect from solar system eg performance during summer compared to winter, what to expect with kw output Show additional information

Good price, trouble free installation.

The sales process was pressure free and informative. Soltek answer all questions I raised quickly. The installation was trouble free. After installation, Soltek did prepare and submit request to install smart meter on my behalf. I am happy to recommend Soltek. Show additional information

Great price for top quality

The sales process with Soltek was great. Damian visited the property and listened to our thoughts and requirements. The price was cheaper than others for a comparable system. The installation was completed on the day as agreed. We had a small problem with the consumption meter however Soltek came back the next day to fix this. Since installation we are very happy with the system. It is working extremely well and we already received a bill in credit. Show additional information
Very fast to get organised and installed. Show additional information
Your service is excellent. So good getting independent advice and screening the suppliers. And the supplier I chose was fantastic too. Overall this has been a fantastic experience Show additional information

Professional company

Soltek energy was the only company who organised to do the quote at my home, others only texted message or spoke on phone and emails.
Our salesperson Karan was very informative and not pushy at all. He gave me numerous quotes on different systems and gave me time to digest all the information. Came out to my house a second time to explain and discuss the system for my wife who was unable to be present at the first meeting. I was concerned on how the installation would go knowing the difficulties the installers may have as I built my house and did not want any external cabling showing on the outside of the house. The guys were fantastic, they completed the install on the day and I couldn't be happier with their work. The Solaredge inverter we needed is a 3 phase type and as they are bigger than most inverters I didn't want it on the outside, so the guys happily placed inside my garage as I requested. I am extremely happy with the whole process and glad I went with Soltek. The app that solaredge have is very good and its great to see how much energy is being produced every day.
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Beautiful installation.

Quoting process - Polite, punctual.
Installation - polite, punctual, tidy.
They are helping to organise the smart meter installation, as it is still pending. We understand it is a bit late but very likely due to festive season.
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great system

The quote was clear and precise,the installation went smoothly and they did help with grid connection. Show additional information

Installer good they had trouble getting the MUD to show up on the software, but it now works

Check your switchboard that there is room for the new solar meter NSW Ausgrid 180mm X 270mm, as I had to get the service neautral link moved. Still waiting for Ausgrid to come back and install the new meter. Show additional information

Recommended.

Soltek have supplied two Solar systems, one for my business, 29 kW, and one for my home, 6.6 kW. Both systems have been supplied in the last six months. I would happily recommend Soltek. All aspects from quoting/system design/installation process/install team/Monitoring, were delivered at a very high level. Recommended. Show additional information

My solar roof is a beauty

The entire process with Soltek was a delightful experience - from system design, quotation, installation and after sales. Soltek has their own installation team, and the folks worked hard. I spent a few hours with them on the roof; it’s a delight to see them working. Precision at its best. Show additional information

fantastic installer, efficient,quick,friendly,helpful and knowledgable with great customer care

Sales quoting was good the sales guy was a little pushy. Installation was great tidy and very polite. Customer care was really good Show additional information

Good system and installation

Great job, good product, good system can keep an eye on power generated by solar panels.
Good installer friendly and professional.
Thank you Soltek
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Professional and without any sugar coating

The quoting & designing was done without any pushiness, purely technical, which was good. And they came to site, instead of doing everything by email or phone calls.
The installation was carried out without any problems, the guys where helpful.
They assisted in providing all the paperwork/forms that needed to be sent off to the Retailer for Meter changeover.
I would easily recommend this company.
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Terrific service.

Sales person was patient and explained everything well for a technophobe like me. Quote was prompt, very easy to read and understand. Installers arrived on time and were quick and efficient. Office staff very helpful and are helping to organise the grid connection after the install. Process was a lot easier than I imagined. I can't believe I waited so long to take the leap. Show additional information

Good, all round company.

Damien was able to explain to me areas I was unsure of and provided a competitive quotation after advising on the size of system that would be suitable for my family

The installation team, led by Sam, arrived on time, were polite and tidy, and left four hours later without any problems.

Vincent and Tracey in the office provided all the necessary back up with Vincent contacting my electricity supplier as soon as the system was installed.
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Fast response and install

Soltek were prompt in getting back to us and able to install before the end of the year which was important. Happy with the system it is performing as per prdicted. Show additional information

Knowledgeable salesperson, efficient installer, great system!

We were very pleased with the quotes we received from Soltek Energy. They were not the cheapest but we liked the quality of the system and the fact that the panels we chose (LGNeON2) have a 25 year warranty for parts and labour. Nothing worse than choosing panels that break after five years and end up in landfill. We coupled our panels with a Solar Edge Optimiser which also has a 25 year warranty. Everything has been installed, the rooftop looks great, and the optimiser has been neatly tucked away in a nook in our entrance way. The installers were punctual, got on with the job quickly and efficiently, and cleaned everything up at the end. Now we are waiting for our smart meter to be installed. Once we had settled our bill, Soltek Energy provided us with the necessary documentation and we emailed everything to our energy provider. We were sent an SMS two days later asking us to call to set up a time for installation and we are now waiting for the meter next week. I will update this review once the system is up and running and I can comment on the efficiency but from the reviews we read it seemed other purchasers of this system have been happy with its functionality. Very happy also with SolarQuotes! It's a great service and not only did we find an ideal provider, we also learned a lot in the process by reading all the information on their blog and weighing up the various solar options. Highly recommended! Show additional information

Not perfect but system is now running really well with a couple of fixes

I received two quotes through Solarquotes and the experiences were very different.
Banana Solar's sales person came out and could tell I was from a technical background, so was able to walk me through the technical parts of the system. Soltek's sales person knew his stuff but felt like there was more encouragement to purchase the system.

Both companies offered a good selection of hardware for a range of prices that would suit most consumers. Not bad products appeared to be on the list.
Thankfully I had done my homework and knew many people who had Soltek systems and were happy. I chose the Soltek.

The system was installed very well and neat and provided me with clear options noting my original installation position would not be possible.
The installer called me after completion and informed me that two panels were not functioning but that Soltek would resolve this.

The system had solar panel level monitoring, and I could see which panels were having an issue myself. Having the monitoring helped as well because I noted that voltage spikes were occurring and leading to my inverter tripping. This alone significantly reduces the effectiveness of the system.

I felt I had to chase Soltek and provide them with information rather than have them approach me to resolve the issue. That said, they sent out an engineer within two days to resolve the voltage issue and they also resolved the two panels not producing.

In our office we are monitoring 20 different solar systems, and the Solaredge systems are by a reasonable margin, the most efficient.
Soltek's staff were polite and were able to address my concerns, but I hope that they would also reach out to a less technical consumer who may not have necessarily been monitoring their system had they had a similar issue to mine.
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Thorough and knowledgable

The sales and quoting process was excellent. I appreciated the down-to earth advice and the time taken to go through how the system actually works, especially in terms of energy produced by panels and percentages lost as it goes through the system. Thoroughly inspecting the site for installation issues was also impressive - on a narrow site, it is often very difficult to do the 'ladder work'. The only issue I had was that, with the original system I chose, the panels were being shipped and ETA was 2 or 3 weeks (or so). I was not told this - it was only after my pressing for an installation date that this information was revealed. As it turned out, after speaking to people in the neighbourhood, I changed to another system and installation took place quickly. Show additional information

Supplier knows best

Went with Soltek. Great rep and was only one that told me q cells were launching 25 year warranty. Waited a few weeks, got 25 year warranty and saved over 2 grand. Show additional information
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