SolarPro

SolarPro Reviews

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96% 0%
4.4

Based on 173 ratings 1 Review removed

About

Solarpro is celebrating a decade of quality solar installations around Sydney’s Northern Beaches and the North Shore. In 2009, we were the Company that installed the first innovative SolarEdge system in Australia. In 2018, we have opened a Solar Power & Battery Storage Showroom in Allambie Heights where, by appointment, you can view Sydney's largest range of solar storage batteries including sonnenBatterie, Tesla Powerwall 2, LG RESU & VARTA.

Solar Batteries & Solar Pool Heating

We offer you the latest world class solar technology from established brands that you can trust. We specialise in quality, optimised Smart Solar Power Systems & Batteries. Unlike many other solar companies we are also specialists in solar pool heating systems.  So, if you are not only running an air conditioner but a swimming pool as well, we are the ones to call.  We have innovative ways to use your solar power system to run a pool heat pump as well as other options.

Maximum Power & Money Plus Great Warranties

Our objective is get you the best value for money possible.  Your system will be designed to get you the maximum use and financial benefit from the energy you can generate. Our top of the range solar systems gives you the flexibility to have panels on East, West and North roof aspects, to manage shade from trees and for each panel to produce its maximum possible power at all times. Optimised systems can increase your power output by up to 25%.

Choose from high performance LG or REC solar panels combined with a SolarEdge all in one optimized system OR a Fronius string inverter and your choice of additional optimising technology.  We select products with industry standard or above warrranties.  LG leads the industry with 25yrs on its solar panels.  Solarpro warranties its installation labour for 10 years.

No Building to Large or Small (including Units)

From small homes and businesses to large scale commercial installations, strata units and local government, if you want to get the best possible from solar please contact us. Whatever your choice, Solarpro will guide you through every step from our free assessment and professional installation to our comprehensive after sales service.  We want you to enjoy and benefit from your system.  We try to do as much as we can for you from start to finish in the process and we are local for any concerns or issues that may arise later.

 

Reviewers report paying: $11,500 - $20,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SolarPro Reviews (173)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.1/5

Value for money

4.6/5

Quality of System

4.6/5

Installation

4.5/5

Customer Service

  • 5 star 33
  • 4 star 126
  • 3 star 11
  • 2 star 2
  • 1 star 1

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Original Review on 26-08-2023:

Solar Growth

As someone new to solar power, Alex was really helpful and helped compare system configurations, especially as we increased our solar transition to solar batteries and EV charging. Martin and the installation team were fantastic. Everything was explained including the app to monitor power generation. Overall, a great company to use for your solar installation. We opted for optimised solar panels and batteries within the next 12 to 18 months. Highly recommend Solar Pro. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

Yes. Very happy but will upgrade soon with the inclusion of a battery.
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Original Review on 10-08-2023:

Solar pro very professional and offered a system suitable for our needs

Quote process very good and salesperson actually got on to our roof area via nternal access to see what was best options for panels. other businesses quoting said did not need to access this area
installation done in 1 day.
Customer service excellent.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

Yes has cut our monthly bill by min 50%
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Good experience

I had 11kw of solar panels with a 10k solaredge inverter installed.

They were price competitive and also the most experienced company from the quotes I received.. They were well organized from their sales staff, to support staff and always contactable on the phone and always had all the details at the ready. Really great customer service. Their installers also did a very good job, they were professional and enjoyed their work which is a great sign.

So far very happy and have had no issues.
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Very professional installation

Whole process was very professional, from the early contact, the quote and sales process which was clearly explained, the follow up, and the installation. The installation team was polite, hardworking, efficient and did a good looking job. All very professional.

Supplier Reply:

Thanks for your kind words Mark, its great to hear your happy and satisfied! Enjoy your solar!
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Great sales but poor story afterwards.

(Initial size was approx 11.5kw but there's no dropdown around that or a custom entry.)

Sales was fine albeit I was informed I'd likely need a export limiter which none of the other suppliers indicated. In the end it wasn't installed anyway so not sure how much of a sale pitch it was. I picked them because they were pragmatic and local with a long running good looking history.

Installation seemed great on the day (or rather 2 days) the staff were polite and courteous and i had minimal disruption.

It was after installation that I started to have issue. Over the first couple of weeks I rather felt that the installation wasn't running as well as i should. At peak I'd only be getting 8.5kw, i wasnt expecting 11+ as the inverter is only rated at 10kw. I enquired and was told that my layout wasnt optimal and that 50kwh/day was great. It was in line with the little graph they gave me but like everything that thing was a guide noone was committing to it being accurate and i cound that both way.

My lack of comfort led me into investigating what was happening. I have a electrical/electronic engineering somewhat aged background (i havent practiced it since the 90s) but additionally my current role includes me digging into problems until i know what the issue is and determining how to remediate...

1. i noticed that one of the strings was running at a capped 16a (the inverter strings are rated at 16a maximum) and on a good day this was occurring constantly from 10.30am to around 4pm. Futher investigation revealed that the string setup was a parallel 16 panel setup (i.e. 8+8) and that each panel could produce upto 14A in good conditons. This was validated by virtue of another string doing exactly this. This meant i was getting a loss of upto 40% due to the parallel installation (16/(14+14). It was also confusing as to why it had been installed this way because there was a spare mppt input on the inverter not being used.

2. Another string only ever got upto 8A... considering that I knew that the panels were rated upto 14A. A LOT of digging into Sungow's documentation revealed that at low voltages (64V) the inverter would put the string into derated mode limiting it at 8A.. I did indeed have less than 64V in one case. I had a small east facing string that had been setup with 2 panels. When it was suggested i asked if it would be sufficient and was informed that provided it started up it would be fine... I dont really see how it was 'fine', running again at around 60% efficient (8A/14A).

This led to the supplier remediating the parallel setup and me taking an option to add 2 more panels to the dual panel string and from that day forward i did indeed start seeing 10KW on a regular basis.

I would have liked to think that this would have been the end of the installation challenges but it wasnt. I had detected on 4 occasions prior that one string would occasionally fail to startup in the morning, even in full sunlight it would be operating at around 0.7A and from what i could determine to date the only remediation I could find was to restart the inverter however I after the remedial work one morning two of the strings weren't starting. I had already reported the issue to sungrow but there had as yes been no fix. I reported the current situation without restarting the inverter and they checked it out remotely. From what I have since been informed, albeit a little vaguely the mppt optimisation process was set to manual i.e. the panels would great at peak of day but less so during startup/buildup and later in the day. Sungrow enabled mppt tracking and two things have since changed. Not only has the startup not since failed but I'm getting way more output during the sunrise and sunset period as the strings are being optimised constantly throughout the day.

It's still early days but I'm rather hoping that the situation is now resolved....

On reflection I have to ask why has this happened, why did I have to self investigate and why wasn't the system optimised? I think the hint was in the suppliers other offerings which are likely more the norm for them. The typically use panel optimisers in the setups and dont rely on the inverters for optimisation, and likely are unfamiliar with the specific inverter model i had installed. As such they are less familiar with what they installed and how to effectively configure it. Not encouraging when you pick a supplier based on their longevity and perceived experience.

Supplier Reply:

Hi Paul,

Please accept my apology for the experience you have had and that you did not receive a prompt response from me to your email. I have just returned from an extended break and was about to respond. I will contact you personally but as there are learnings, I’m sharing them more broadly here.

As you say, most of the systems we install are SolarEdge Optimised systems and all our electricians are experts on these. While they are also fully qualified to install string systems like Sungrow only one of them has a superior level of expertise. It is our policy to use this electrician for all string systems. Unfortunately, he was on holiday during the week of your installation. I believe the issues would not have arisen had he been present. To avoid this occurring in future, I am increasing the training on string systems for all our electricians.

I stand by our standard practice of informing customers at the point of sale that their inverter may need to be export limited. This isn't a separate device, it's existing programming in the inverter that doesn't have a cost. When our salesmen come to a house like yours with an 80mtr cable run from the street and a 63amp main switch they are trained to assume that you only have a 16mm cable coming in from the mains at the front of the house. This would be a worst-case scenario. Installing a 10kW or 50amp single phase inverter on a cable that long if it indeed had a 16mm cable would require export limiting to eliminate the voltage rise that the inverter would cause. We have found that this upfront approach of informing the customer is far better. We believe it is unfair for a customer to find out after the installation which is the practice of many other companies.

In the case of your installation, it was the first time our electrician had installed that model of inverter. The inverter is quite unique as it has 4x MPPTs (maximum power point trackers). Before this inverter most had 2 and a few had 3 MPPTs or array inputs. Due to the maximum allowable 600v rule it has always been common practice to parallel strings on a string system to keep the accumulated voltage under 600v. Under Standard Test Conditions the VOC on those panels is 37.67v so 16x panels would take us over the allowance to 602.72v. On an inverter with less MPPTs, wiring the array in parallel would have been how it was done. As you know, to rectify the situation we have run an extra cable down to the extra MPPT which looks to be working well.

Regarding the two panels into one MPPT. We had previously been advised by the manufacturer as well as it stating it on their spec sheet that the minimum start-up voltage required on a string is 40v, which is extremely low. By rights two 37v panels should easily get that string started. We followed all available instructions and only once the installation was complete found that they would not perform higher than around 50%. This isnt stated anywhere and of course if it was we would have never installed it that way. We now know this is not possible.

Once again, please let me apologise for an installation that was not to our usual high standards. We have learnt from this experience and made changes to ensure it does not happen in future. We can all make mistakes; it’s how they're rectified that counts in the end. I trust you are satisfied with the measures we have taken to rectify your situation.
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Great pre-sales and installation service

Sales process was great. Peter came on site and answered many questions, and also helped afterwards as I still had more questions and wanted to make additional changes.

The installation scheduling went well, was kept informed throughout of next steps, and the installers on the day were professional and did a great job.

They also helped organize the grid connection, and do free monitoring of the system to ensure things are working as expected.

I plan to continue reaching out to them for additional energy needs over the coming years.
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Very good installer

From the quoting process, acceptance, planning, communication and installation, Solarpro were very good and delivered on their promises.
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Great experience - fast install

Very professional. Met on Monday, quoted the same day, ordered that week and installed by the next Friday. Install team were very professional, courteous. They had to make changes to layout, gave us the options, and implemented them as agreed. Great experience overall.
Panel rating: 5/5
Inverter rating: 5/5
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Great service and spent the time explaining the setup and process

Great team that provided a run down of the setup and provided excellent service and installation
Inverter rating: 4/5
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Solarpro - they really are the Pro's !

Sales and quoting process was very streamlined and they delivered the required pre-install instructions, install day instructions and subsequent process after install in a timely and very clear manner.

The Installation itself was very efficient. They had said would be 5 weeks to wait due to many jobs in the queue, but called after 1 week and said they had cancellation and could do ours in a few days time. They did the install on the day advised, from about 7.30am , finished by 4pm-all done, all rubbish cleared.

Post install they have organised the grid install on our behalf, clearly said up to us then to deal with energy retailer to get Feed in tariff rate,etc.
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Genuine poeple to deal with

I initially found this company via the Internet. I was impressed by their add and also the reviews they received. I contacted one of the companies that had used them to install their solar system and received positive comments. I emailed the company and my first contact was with the owner Ben Anderson, I explained what I wanted and he was extremally helpful. He spoke to me in layman's terms if I could use that phrase and answered all the questions that I had written down after using the information from Solarquotes. The next person I had contact with was the sales manager also a Ben he was extremely helpful and explained the process for applying for quotes from the Govt agencies. I initially had difficulties especially with scanning documents that were required. When I contacted Ben he made an appointment with me to visit the business premises with all the documentation required and the admin team completed all the parts of the application for me during the entire process the admin team kept me up to date and I sent them the relevant emails that were required that I had received this made the process for me stress free. I also sent photos of our home as requested and in return Ben sent documentation to me with quotes and suggestions. I did enquire about a heat pump to replace our antiquated gas hot water service. Ben was very helpful with information and sent through via email various documents for me to read. I added that to the solar system and was helped with a grant for the heatpump. I was told from the beginning that there was a 6 week wait for installation. We were granted both quotes thanks to the help of Solar Pro's admin team. The solar system was installed today 20th July, 4 very professional installers arrived as scheduled introduced themselves and the system was installed without a problem. It has been a shocking day freezing cold and rain started half an hour before the system was completed. I was given a demo of the system /invertor and was also shown how to use the phone app. The system is currently off and will be turned on once it has been inspected. The heat pump unfortunately although on the premises and wiring completed will be installed at a later date. Perhaps this is the only criticism that I have when Ben came for an inspection prior to installation he did take photos and mention that the site for the heat pump would need to be levelled out but that the guys doing the installation could sort that out. They have sorted it out and will get a small concrete pad poured and will them install the pump. I will up load some photos to your site when the weather is not quite so wet. The panels look great so too the inverter which was installed at our front door undercover but does not look ugly at all. Would I recommend this company to my friends I certainly would. I know that if I have any issues I can contact them and the issues will be sorted immediately.
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Easy to deal with

From start to finish Solar Pro has been great to deal with. Taking the time to come and assess the property before organising any quotes and answering all questions in layman's terms made it an easy choice to go ahead with our installation.
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Excellent service and high quality, reliable product

Excellent customer service and support all through the process. Yet to receive installation but been very satisfied with experience and quality of product to date
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Great Company

The sales person was extremely helpful and knowledgeable. All contact with the office was quick and easy. They supplied all the information needed and installation was done efficiently on what is a tricky roof profile. Customer service was faultless and Solarpro organised the grid connection process.
Malaysian Q Cell panels used.

Inverter rating: 5/5
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Good job, quick no fuss

Smooth process. No pressure selling. Responsive and customer service all good
Inverter rating: 4/5
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No complaints whatsoever with Solarpro. Great to deal with. Only fly in the ointment is the Solaredge inverter which appears to be of substandard quality because it's been replaced twice already.
Inverter rating: 3/5
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Fantastic Solar Company with impeccable after service

We had Solarpro install our 7.5kW SolarEdge system with LG panels in 2017. I was so impressed with their continuing after sales service that I thought I would write a review about it. Four weeks ago, I received a call from Sam on the Solarpro support desk informing me that one of my solar panels had failed and was not working anymore. I was unaware of this as I hadn't checked my monitoring app for quite some time. Sam had done all the background work liaising with LG and had arranged a replacement panel under warranty. He then arranged for one of their service team to drop over and replace the faulty panel. My system is up and running again as it should be. What impressed me most was the fact that I didn't even realise I had a problem in the first place and secondly it was all done under warranty, so it was all done free of charge. I am happy we went with Solarpro back then even though at the time they were not the cheapest. Very impressed.
Panel rating: 5/5
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SolarPro were good to deal with, but they're getting a bit stretched. The quality of install has been great but I still had to be firm when it came to getting the details right which sucks for the public just wanting quality solar.

Installation was split over a week with panels stacked in the backyard after the brackets were on the roof and I had to convince them to come back out and wire up ethernet despite telling two electricians I had dropped an ethernet switch in an enclosure less than a meter from the inverter.

Inverter rating: 5/5
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Hassle free from start to finish

Professional customer service good advice seamless install hassle free install
Inverter rating: 5/5

Supplier Reply:

Thanks dso much for your glowing review Fiona. It's great to see all of our hard work training the team is working! Thank You!
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Great

All good, installers were very helpful and professional. They answered all my questions in the day and meet my requirements
Inverter rating: 5/5
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Efficient. Great communication.

Solar Pro did an excellent job with our solar installation. Sam was courteous and patient when I had to brush him off when he turned up and we had just swabbed positive to covid. He sent through his quotes and patiently waited for me to work through the different quotes. For me, just being patient and being available to answer questions when needed was a winner for me. Solar Pro also sponsors our local footy that we are heavily tied to, so if was a deciding factor for us when the quotes were pretty similar. Installation went very smoothly. The guys were professional and courteous. Aftercare customer service was spot on as well. No complaints at all here. Would definitely recommend. A+
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Experienced and trustworthy installer

Customer service strong/ installation process smooth and organized grid connection…great installation..
Panel rating: 5/5
Inverter rating: 5/5
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Happy with system

So far so good, weather has been bad and system has only operating for 2 weeks. But im happy i chose solar pro. Credible business.
Inverter rating: 5/5
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Original Review on 25-09-2021:

Top notch local installer

Excellent communication throughout. Competitive pricing, responsive service and great quality products. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Roland: "Are you happy with the performance of your system so far?"

I have had no issues at all with any part of the system or the app to use on my laptop. Plus my energy bills have been dramatically smaller. Very Happy
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Great customer commitment

Many thanks for your prompt attention to my recent leaking roof problem. At all levels, from administrative to practical, the team has performed with great professionalism.
The response was quick, and early this morning I was pleased to welcome Tom and Alex, who carefully listened to my account of the problem, and then quietly went on the roof and about their business.
They were confronted with some housekeeping tasks (leaf removal) but then quietly and analytically established the cause of the problem.
Some restoration works were completed without fuss, and a concise summary was articulated to me. Their report was accompanied by a modest but informative array of photographs confirming their analysis. These two young men should be proud of their courtesy, as well as their professional skills.
Today, almost 12 years since my first contact with your company, I felt that the enthusiasm for the PV solar industry, and your role in its development, is still there. Congratulations to all, a really professional effort.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 23-08-2021:

Great service. True professionals

I contacted 3 solar companies to discuss solar. SolarPro was the only one of the 3 that was able to really address some concerns I had e.g. voltage rise and was the most truthful of the bunch. I had one installer tell me that microinverters were unreliable (false, of course they didn't sell them) and another tell me that voltage rise was not a problem for anybody ever (also false). SolarPro was able to work me through different options and put at ease my voltage rise concerns by calculating what my export limit would be.

Due to lockdown the installation was contactless, but they still did a great job and everything was installed very neatly and on time.
Original ratings

Panel rating: 4/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Niraj: "Are you happy with the performance of your system so far?"

The system has been working almost flawlessly and overall we've barely had any electricity bills because the export offsets most of our usage costs.
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Clever use of awkward roof space to get the biggest system we could.

Clever use of awkward roof space to fit the biggest system on an odd shaped roof which some other companies wouldn’t look at.
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Original Review on 31-03-2021:

Did what they said they would.

Solarpro helpful & professional. Not pushy. Well informed. Answered all questions, even stupid ones. Communicated well. Installers also very professional - on time, no fuss.
Still waiting on my Electricity provider to contact me re net meter.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

7 months later we asked Kaye: "Are you happy with the performance of your system so far?"

Better than I expected. So good to have very low electricity bills or even be in credit. Wonderful to know I’m helping reduce emissions.
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Wills Solar

Prompt friendly and clear did what he said he was going to do
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This 2.00 star review was removed at the request of the reviewer

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Very professional Solar Pro

Excellent salesman, Harrison. Explained very clearly. Installer Justin was careful, efficient, consultative, tidy, supervised his apprentices well and explained clearly when there was a holdup. Project manager Tischa was polite, obliging and efficient. All paperwork and small details were well organised. I am happy to use them again. They installed our initial system 2 years ago,(16 panels with a battery ) and we have just added another 16 panels in 2021.
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Fantastic installer, happy customer!

Sales / quoting process was good. Liberated Energy was far more comprehensive and for this reason I nearly went with them, however upon doing some research into the quality of products offered I preferred SolarPro's offering. The installation was amazing, the team was punctual, polite and respectful, efficient and I cannot commend them more highly. Customer service by the SolarPro team after the installation was seamless, very happy.
Inverter rating: 5/5
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Great system and service

Solarpro were very professional - and we love our new system.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Flawless professional experience

Very professional from the initial contact to quoting after site visit. Answered our questions without bias or trying to oversell components we may not need. Installation was efficient and flawless. All aspects professional / punctual / thorough. Would highly recommend Solarpro without hesitation.
Inverter rating: 5/5
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Informative and quality installation

I was so impressed with the information provided, factual and relevant, the sales person was so accomodating and used many personal examples. The installation process was seamless and the work crew respected our property. The information provided before, during and after was so concise and everyone was so available for questions. From quote to installation took 3 weeks and the ongoing check ins and support is flawless. Very happy and impressed.
Inverter rating: 5/5
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All in all I got three quotes the fist was with a large energy company the other two with solar pro and the other was Solarnova

Solar pro quoting process was simple and easy to cross check
installation was on time, i'm a building professional with a number of years experience dealing with tradies, Solar pros installers were professional and polite, they got the job done in one day, which was impressive.

The grid connection has been handled by solarpro. I'm pretty excited to have bitten the bullet and gone with solar, thanks for the referencea nd advice on the different levels of equipment quality and performance, this allowed me to drill down onto the sort of choices i was comfortable with

Inverter rating: 5/5
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Great installation, great installation team.

The process with SolarPro couldn't have been easier. From quotation thru to installation the SolarPro team guided us and kept us up to date. The installation team were on site early and worked quietly and efficiently.
Panel rating: 5/5
Inverter rating: 5/5
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Not the cheapest but the most professional

Quoting process was very easy, they came out to my house. I had 3-4 other quotes. SolarPro was very detailed with their information and the quote was extensive with efficiency calcs, payback period, all components specified with exact model numbers, some other companies weren't as detailed. Installation for quite a big system (20 panels) all happened on one day. Not the cheapest quote I got but I was most comfortable with them and their expertise. Also local to me and I had a glowing recommendation from a good friend. Overall happy with it.
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Solar pro

Very professional company. The installation was seamless and quick. Polite staff. Not the cheapest but not expensive either. Great experience
Inverter rating: 5/5
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Great company lead by good people

SolarPro are excellent. David and his team always provide prompt, friendly service. The company is obviously driven from the top down by an excellent business ethic. In a world absurdly obsessed with $$, SolarPro focus on the client. This rare, invaluable quality is not easy to find, especially in a market that attracts inexperienced cowboys. Put simply - the SolarPro team know exactly what they are doing and they do it right every time. After a decade as a very satisfied client, I recommend SolarPro unconditionally.
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Easy

The quote was not the cheapest or best.
I chose mainly because they were local and well established.
The best quote actually came from Queensland. I chose to support local over the Qld as I refuse to spend any money in that State after their treatment of NSW residents and lack of compassion during the COVID crisis.
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Recommended Company to deal with - excellent process

Installation was seamless process, from install of system to getting smart meter done etc. Very good process - bit of a delay but that wasn't the fault of solar pro.

Overall though highly recommended - smooth process. To early to tell on value for money as only been in a short time. However everything working excellent so far!
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Stressless and quick, quality installation,

Quoting/Sales was helpful and without any pressure. Happy to change the quoted system elements to suit our specifications.
Good 'whole of system' warranty.
The installion was quick, on time, professional and clean.
Good setup and activation of monitoring.
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Original Review on 14-04-2020:

9 out of 10 Very tidy and all people were polite

Gavin was very helpful and was old fashioned in the way we expect a salesman to be and he followed up with calls a few days later. The teamthat installed the system were very clean and tidy workers and all was explained easily understood. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked Neil: "Are you happy with the performance of your system so far?"

Yes our system has out done itself in terms of returns (lower bills) our electricty acc last time was just $11.00 down from $240.00 now that is savings so yeah we're pritty happy at the moment with the choice of solar we picked.
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Great service from a local company.

SolarPro were very knowledgeable and happy to share their advice for our setup. The sales team were attentive and promptly answered all questions. The installation team were cheerful and happy to show us around as they installed. They left no mess and all in all I’d be happy to recommend them based on the great service we received.
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Original Review on 01-04-2020:

Very happy with our solar system

Solarpro were professional from the moment Peter Henry the sales executive came to see us. The installation went smoothly and the team throughout the process were fantastic. From Kyle, the electrician, Tom and Brad the installers and the office team Julie, Phoebe, Narelle and Lisbet. We are absolutely thrilled with the system and thank you also to Finn and Solarquotes who started us on this path. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

7 months later we asked Joy: "Are you happy with the performance of your system so far?"

Yes - it has been great to watch all that lovely 'green' on the screen and then get a bill that is much lower than
we have been used to. Solar power is certainly the only way to go!
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Extremely satisfied.

Everything went smoothly from start to end and we got the best system available.
Inverter rating: 5/5
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Solar Pro

Solar Pro were awesome. Top quality team with skilled electricians and deep knowledge. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Good advice, responsive, quality installation

Good advice, responsive, quality installation, a good company to work with.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great system, terrible install

The install was poorly performed by SolarPro with several north East facing panels hidden up against a western wall.

Confusion created by a breakdown in the SolarPro design team and the SolarPro install team resulting in the prime solar roof real estate taken by the pool heating.

SolarPro owner argued it was best to install all panels facing west to capture energy during the time it is most expensive.

Panel rating: 4/5
Inverter rating: 3/5

Supplier Reply:

Thanks for your input Justin. You are correct, there was a break down but it wasn't between the salesman and the install team it was the knowledge of the salesman. He was a newish guy and didn't understand the fundamentals of the system he designed. We should never have given him your job. You have a very complex roof with a very large tree shading it for a good part of the year. To add to the complexity when the install crew turned up to install it there had been a pool heating system installed on the best part of the roof that we had no idea was going to go there. So on the day the installers had to work with half the information required and a surprise pool heating system where we should have installed the PV panels.

The issue was our sales reps design was not possible so the install crew had to change the layout. There were only two places the two panels in question could fit. Under the shady tree or in the position they are now in. Yes they do get shade in the mornings as they are close to the dorma roof but they are on the only section or your roof that is due north and will annually give you more energy that the other shady option. I stand by my decision to put the two panels where we did as I believe you have the best result possible from a challenging roof. I am happy to talk you through this. I have called you and left messages over the past couple of days but you are not returning my calls. Happy to discuss at any time.
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