SolarPro Reviews
4.3
Leave a review Based on 122 ratings Aus Ranking
- 5 star 12
- 4 star 100
- 3 star 8
- 2 star 2
- 1 star 0
Average Customer Review
- Value 3.94
- System Quality 4.55
- Customer Service 4.48
- Installation 4.53
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Solarpro is celebrating a decade of quality solar installations around Sydney’s Northern Beaches and the North Shore. In 2009, we were the Company that installed the first innovative SolarEdge system in Australia. In 2018, we have opened a Solar Power & Battery Storage Showroom in Allambie Heights where, by appointment, you can view Sydney's largest range of solar storage batteries including sonnenBatterie, Tesla Powerwall 2, LG RESU & VARTA.
Solar Batteries & Solar Pool Heating
We offer you the latest world class solar technology from established brands that you can trust. We specialise in quality, optimised Smart Solar Power Systems & Batteries. Unlike many other solar companies we are also specialists in solar pool heating systems. So, if you are not only running an air conditioner but a swimming pool as well, we are the ones to call. We have innovative ways to use your solar power system to run a pool heat pump as well as other options.
Maximum Power & Money Plus Great Warranties
Our objective is get you the best value for money possible. Your system will be designed to get you the maximum use and financial benefit from the energy you can generate. Our top of the range solar systems gives you the flexibility to have panels on East, West and North roof aspects, to manage shade from trees and for each panel to produce its maximum possible power at all times. Optimised systems can increase your power output by up to 25%.
Choose from high performance LG or REC solar panels combined with a SolarEdge all in one optimized system OR a Fronius string inverter and your choice of additional optimising technology. We select products with industry standard or above warrranties. LG leads the industry with 25yrs on its solar panels. Solarpro warranties its installation labour for 10 years.
No Building to Large or Small (including Units)
From small homes and businesses to large scale commercial installations, strata units and local government, if you want to get the best possible from solar please contact us. Whatever your choice, Solarpro will guide you through every step from our free assessment and professional installation to our comprehensive after sales service. We want you to enjoy and benefit from your system. We try to do as much as we can for you from start to finish in the process and we are local for any concerns or issues that may arise later.
SolarPro Solar Reviews
Completed reasonably quickly with installation. Solved electrical problem to get power from roof three stories up into garage.
See above. Several visits to site by two different people were necessary to resolve both the possible location for battery and inverter, and to get power between the roof, three stories above, into the garage. A third party was engaged to drill holes through two balconies into the garage. Solution works well. Restoration satisfactory. Electrician in charge did very good job.We were lucky enough to (unexpectedly) buy a new house, but no provision had been made by the developer for the potential installation of solar power.
Also I'd like to say how unhappy i am with government energy, GHG, and climate change policies. Show additional information
Ok installation
Quote process pretty straightforward.Installation a bit messy. We scheduled date and then I advised this coincided with a neighbourhood power shut down for essential maintenance. I then emailed to advise this and said we should re-schedule. The admin person said the installers would not need power so would go ahead. Thought this was odd but went along with it. Of course when they show up they of course need power so they were able to do as much non-electrical as they could and then had to re-schedul to complete the install. When they came back, unfortunately for them the day was too windy, so had to return the next day which they completed it in. They did apologise for the inconvenience.
They also left a few parts lying on the roof afterward but this was minor. The system also never seems to achieve the quoted power generation. Apart from this reasonably happy with the system and would recommend them. Show additional information
Professional. knowledgeable installer.
The sales and quoting process was excellent, Sam inspected the site in person before quoting and provided detailed advice, eg the usual location for the inverter (next to the meter box) might not work so well for us, and suggested an alternative. Communication was prompt and efficient before, during and after installation. Their quote wasn't the cheapest for the system we chose, but we felt their attention to detail was worth the additional cost. Customer service was great, with detailed information about preparation for the installation. They organised the grid connection, all we had to do was confirm the timing of the installation of the smart meter with the energy supplier. The installation was delayed by a day but we were notified in advance which was fine. The installers arrived on time and worked hard to complete the work within a day. They were polite and helpful and for the most part took considerable trouble to avoid unsightly external electrical conduit etc. They removed all packaging etc from the site, though there were a considerable number of tile chips plus some hardware debris left in the gutters (photo) which now have to be removed by hand as they won't wash out. Two of the sets of panels are connected by an external conduit which runs above a roof valley (photo) - not a great look and I'm not sure how well this will hold up given the exposed location but time will tell I guess. The system has been on the grid for a week now and overall is performing very well, the online monitoring portal is excellent. Show additional information9 out of 10 Very tidy and all people were polite
Gavin was very helpful and was old fashioned in the way we expect a salesman to be and he followed up with calls a few days later. The teamthat installed the system were very clean and tidy workers and all was explained easily understood. Show additional informationFriendly and competent installation
The quotation was straightforward, with detailed information about the layout and components. Before installation, we agreed on a slight variation to the original layout as I was concerned about some shadowing.The installation team arrived on time, were friendly and courteous, and completed the job as expected the same day. A good explanation was given about the operation of the switchgear and metering. As a new meter was required to be installed by the retailer, the system was left switched off. The following day, the retailer, AGL, were sent an email to advise that the installation was ready for the new meter.
Sadly, AGL failed to act on the email until two and a half weeks later, and then advised it would be another two to three weeks before the new meter would be installed and the system switched on to production. Show additional information
Very happy with our solar system
Solarpro were professional from the moment Peter Henry the sales executive came to see us. The installation went smoothly and the team throughout the process were fantastic. From Kyle, the electrician, Tom and Brad the installers and the office team Julie, Phoebe, Narelle and Lisbet. We are absolutely thrilled with the system and thank you also to Finn and Solarquotes who started us on this path. Show additional informationFriendly, efficient, professional, great system, thrilled to bits!
SolarPro provided a thorough consultation and quotation, and listened and responded to our needs. They explained clearly where explanation was required. Emails were professional and timely. The company accommodated my last minute requests without a problem. The installation team was efficient and did a great job. We are mesmerised by the apps showing the ‘free’ power flowing! Looking forward to finding the right energy retailer. Show additional informationGreat service
I was really impressed with SolarPro, they were the only company that actually came and visited the site. Show additional informationStart to Finish all in one
The Sales and Quoting process was good, SolarPro came through and did a full site inspection and then provided me with a detailed walkthrough of the process required, explaining different types of available products and the pros and cons of each. Staff was friendly throughout and well documented.Installation process was a breeze as well, a team of 5-6 guys working throughout the day from start to finish and had the system almost (more on that later) fully operating before 3pm.
The only issue (and not to the installer's fault) was connecting the inverter to the monitoring platform. However the aftersales support team have been extremely helpful and following up on the outstanding issue thoroughly.
Highly recommended installer. Show additional information
Excellent information prior to sale and high quality installation
We got 3 quotes via SolarQuotes. Two were provided with no site inspection while one (Solarpro) visited the site. The quote from Solarpro provided more details than the other two and the sales representative (Richard Lock) spent gave us a lot of time during the visit and in subsequent e-mails to explain the options.The installation took place on 22/11/2019. The team was lead by Kyle Vinoly and their approach and quality of work was excellent. They did break some roof tiles but this was identified as a risk in their quote and, as advised by them, I had spares available. I was worried about undetected cracks in tiles being left behind but we've had some rain and no problems so far.
There was an issue raised just prior to the installation about the inverter having to be moved from the originally quoted position due to a voltage rise problem. This was the only part of the process that wasn't perfect because I had problems getting more details from the office about what options there were. It was resolved on the day with the installer who clearly explained the issue and we found a suitable alternate location.
The system was left off after the installation because Energy Australia needed to replace the meter. Solarpro did submit the request for this but I had to do it again as Energy Australia couldn't find it and I had to change my energy plan anyway to make use of the solar. The meter got changed on 11/12/2019 and I was able to turn on the system.
It's been great so far. In combination with a new, variable speed pool pump and adjusting when we run appliances such as the washing machine and dishwasher, we've already seen a big reduction in energy use from the grid. My only criticism of the Solaredge inverter is that it doesn't have a front LCD panel. Not sure how I change the Wi-Fi password if the need arises.
To summarise, Solarpro's quote was the highest of the three I received. However, they actually spent the time to look at the site, discuss the pros and cons of the various options, and come up with a configuration that performs well without over-promising on what it could do. This gave me the confidence to spend the money knowing that I would get what they promised with a "quality" installation. They managed to do this so I'm happy. Show additional information
Solar Installation
Job was completed in budget and on time. Salesperson easy to talk with and explained in clear terms.Site was clean and tidy when work done. Show additional information
Painless Process!
Solarpro were a very professional and friendly company to deal with. From quote to installation it was a very smooth process and they answered all my questions honestly and completely. Highly recommended! Show additional informationEasy in every way. Great proposal and excellent communication and installation
Very prompt and friendly sales person. Clear and well explained proposal. Very quick installation date and they dealt with all the Comms with our electricity provider. Installation was excellent and thought out how to make it as neat as possible Show additional informationVery efficient installation
Richard Lock our sales person obviously knew his subject and gave us lots of time, answering every question with facts.Installation was very efficient,carried out in 12 hours. We had 24 panels installed in 2 different sites.
Grid connection was OK but getting the Solaredge app connected was somewhat frustrating as it kept dropping out. This now sorted and whole system working well. Show additional information
Extremely professional
Thank you for putting me in touch with Solar Pro. All staff have been extremely professional, knowledgeable and reliable: from our first meeting with their System Designer to the Electrician and 4 Installers who installed the system. All staff took the time to answer my questions. They arrived punctually and worked hard throughout the day. I love having the App which shows me in real time how much the panels are generating. It’s great to be able to see how much we are using from and feeding back to the grid. I would highly recommend this company. Show additional informationQuality solar installation
Very happy with our quote and installation from Solarpro. Within their quote were different options for inverters and panels and batteries. After comparing their quotes with other quotes received, we were confident in choosing one of their quoted options as the best solution for us. After acceptance of quote the installation was prompt and neat. Now enjoying our solar panels producing very nicely for us! Show additional informationQuality product with a stable supplier supplied as per schedule
The whole process was completed as expected.Installation on time and professional. Show additional informationGreat sales and installation process.
Very happy with the entire sales and installation process. Sales carefully explained the options to me and worked with me to maximise energy production for least money. Show additional informationHigh quality product and service
The proposal from Peter at Solarpro was the most detailed of the three quotes I received and dealt with aspects that the other two companies did not mention. Peter studied our location carefully and took a large number of photos. He also listened to what I wanted to achieve and why - and this included locating some of the panels in a more effective location where it was more difficult to install them.The installation, led by Lee, also went very well. It was punctual and completed on the scheduled day. Lee was also very pleasant to deal with and very accommodating. The other workmen were also pleasant and left the property clean and tidy.
On the basis of this work I am very happy to recommend Solarpro. Show additional information
All very good although the accounts department made a mistake with our final invoice which scared us for a moment.
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What in particular I liked about SolarPro that they did a comprehensive site inspection and explaining everything about solar before giving us a quote.
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Of the 3 companies referred to us - one never contacted me, one spoke to me over the phone and sent a quote based on aerial photos and phone information, and the one that we have gone for - spoke over the phone, came and visited and was happy to discuss various issues - and the price was comparable to the quote which came with no -on-site inspection. Hopefully the rest of the process continues with the same level of engagement and professionalism.
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Highly recommended. Richard Lock was knowledgeable and friendly and explained everything we needed to know. We are interested in getting our next electricity bill.
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Great sales & office team, professional installation, great sparky who provided advice with the site left clean & tidy. I would not hesitate to recommend them and that does not come lighty as i am experienced in the building trade
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Sales person (Gavin) brilliant.
Extremely knowledgable regarding all things solar, explaining pros & cons of 3 main systems, & various components of each.
Spent over an hour with me, ensuring I understood the above so as to make an educated decision on best system & components to suit my needs & budget.
Happy to answer all questions then & after.
Walked around the site sourcing best location for components, especially the inverter. Picked ideal location for the inverter (under house close to switchboard, easily accessed by door same location) which other company didn't (opposite side of house which would have resulted in extra cabling).
Zero pressure, pleasure to do business with.
Installation not so great - initially.
Installer called me at work saying he couldn't understand why the inverter had to go under the house when it would be far easier to simply place it next to the switchboard.
This location gets BLASTED with full heat of the summer sun midday to mid afternoon - hottest time of day!
Advised me Solaredge have no problem with this.
I mentioned Gavin advised shade is preferable, hence under the house in close proximity of the switchboard.
He replied Gavin is the salesperson...
Didn't have time to fluff around so I advised the guy to go ahead with his preferred option but look out if I find out it could create a problem.
Wasn't happy after the conversation, especially considering the time & advise Gavin gave initially.
Once home went online to check Solaredge specs. Sure enough, above 50degrees the inverter suffers temperature derating.
Printed the chart, showed it to the guy.
He'd already installed the inverter on the western wall.
Not impressed, I suggested leave it where it is with a reduction in the installation cost, or move it.
He rang his employer, reduction in cost not possible.
I instructed the installer to move the inverter to where the knowledgable "salesman" Gavin suggested it should go.
(I since spoke to an electrical engineer mate of mine who suggested an inverter definitely should not go where this installer wanted it due to the blast of summer sun)
We now have a large hole in the double brick wall filled with silicone!
ALSO
The whirlybird had to be moved to make room for the solar panels. They didn't think to cut the sarking foil away from under the new location. The whirlybird therefore can't suck the ceiling air out; nor did they place sarking under the tile where the whirlybird originated. Also the ladder dislodged part of the manhole framework. Have to get them back to rectify.
Other than that the rest of the guys were very professional, pleasant, friendly.
Admin easy to deal with & friendly. Show additional information
Extremely knowledgable regarding all things solar, explaining pros & cons of 3 main systems, & various components of each.
Spent over an hour with me, ensuring I understood the above so as to make an educated decision on best system & components to suit my needs & budget.
Happy to answer all questions then & after.
Walked around the site sourcing best location for components, especially the inverter. Picked ideal location for the inverter (under house close to switchboard, easily accessed by door same location) which other company didn't (opposite side of house which would have resulted in extra cabling).
Zero pressure, pleasure to do business with.
Installation not so great - initially.
Installer called me at work saying he couldn't understand why the inverter had to go under the house when it would be far easier to simply place it next to the switchboard.
This location gets BLASTED with full heat of the summer sun midday to mid afternoon - hottest time of day!
Advised me Solaredge have no problem with this.
I mentioned Gavin advised shade is preferable, hence under the house in close proximity of the switchboard.
He replied Gavin is the salesperson...
Didn't have time to fluff around so I advised the guy to go ahead with his preferred option but look out if I find out it could create a problem.
Wasn't happy after the conversation, especially considering the time & advise Gavin gave initially.
Once home went online to check Solaredge specs. Sure enough, above 50degrees the inverter suffers temperature derating.
Printed the chart, showed it to the guy.
He'd already installed the inverter on the western wall.
Not impressed, I suggested leave it where it is with a reduction in the installation cost, or move it.
He rang his employer, reduction in cost not possible.
I instructed the installer to move the inverter to where the knowledgable "salesman" Gavin suggested it should go.
(I since spoke to an electrical engineer mate of mine who suggested an inverter definitely should not go where this installer wanted it due to the blast of summer sun)
We now have a large hole in the double brick wall filled with silicone!
ALSO
The whirlybird had to be moved to make room for the solar panels. They didn't think to cut the sarking foil away from under the new location. The whirlybird therefore can't suck the ceiling air out; nor did they place sarking under the tile where the whirlybird originated. Also the ladder dislodged part of the manhole framework. Have to get them back to rectify.
Other than that the rest of the guys were very professional, pleasant, friendly.
Admin easy to deal with & friendly. Show additional information
Very smooth and professional service. All members of the SolarPro team know what they have to do and do it well.
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Very happy with the end result and keen to see how well the system performs over coming months. We installed an optimised Solaredge system with LG Neon 2 panels. The monitoring system indicates a storage battery may prove worthwhile in the future but disappointed they add substantial extra cost and extends the return period so we won't be rushing out to buy one.
Thank you for your professional advice - it certainly helped us narrow down the competitors vying for the business.
Cheers, Rod. Show additional information
Thank you for your professional advice - it certainly helped us narrow down the competitors vying for the business.
Cheers, Rod. Show additional information
As it happens Solarpro is installing the system today (when I received your request for feedback). This includes a Tesla Powerwall 2 battery, which we weren't expecting for several months.
I have read and appreciate your advice about the marginal economics of batteries. I have spoken to Tesla Australia about a likely software upgrade to include weather forecasts in the operation - eg to top-up with off-peak grid power if an overcast day is forecast. Apparently charging a battery from grid is not permitted in the USA (something to due with the credit scheme for batteries) and so Tesla has not needed to consider weather forecasting previously. In any case I realise that grid charging is not a good reason for buying a battery in Australia but look forward to experimenting with the system.
So far I am very impressed with the professionalism of the installers. Show additional information
I have read and appreciate your advice about the marginal economics of batteries. I have spoken to Tesla Australia about a likely software upgrade to include weather forecasts in the operation - eg to top-up with off-peak grid power if an overcast day is forecast. Apparently charging a battery from grid is not permitted in the USA (something to due with the credit scheme for batteries) and so Tesla has not needed to consider weather forecasting previously. In any case I realise that grid charging is not a good reason for buying a battery in Australia but look forward to experimenting with the system.
So far I am very impressed with the professionalism of the installers. Show additional information
Still to be installed (our choice) but Richard was an excellent sales person, spending lots of time with us discussion our options.
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Very professional outfit. Installation was undertaken in a single day by experienced people. Brilliant.
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Great system, great service, great feed in.
Can't thank Ben enough, he explained everything so clearly
Couldn't be happier
Thanks Ben & Solarpro Show additional information
Can't thank Ben enough, he explained everything so clearly
Couldn't be happier
Thanks Ben & Solarpro Show additional information
Really good experience- very happy with my solar.
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Early days yet - have had the system (LG panels, optimisers, SolarEdge 3 phase inverter & 3 phase Sonnen Battery setup) running for a week; and it has been really good.
No news yet on when Energy Australia will upgrade the meter.
The SolarPro installers were great - a few minor hiccups with setup as they had not configured full 3 phase system previously, and were unaware of the quirks with 3 phase inverter / panel configuration, but that only cost them a couple of hours in setup changes Show additional information
No news yet on when Energy Australia will upgrade the meter.
The SolarPro installers were great - a few minor hiccups with setup as they had not configured full 3 phase system previously, and were unaware of the quirks with 3 phase inverter / panel configuration, but that only cost them a couple of hours in setup changes Show additional information
SolarPro's rep responded quickly, made a site visit, advised on the best system for our needs, answered all questions and put in the extra time on site and in follow up calls to make sure we understood the pros and cons of the various options. Installation was prompt and efficient, communication excellent and staff were courteous and professional. After two weeks operation we couldn't be happier.
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The system is just over a year old. A couple of minor installation issues resolved rapidly and my queries re performance answered very professionally and quickly. In the period 25 October 2018 to 25 January 2019 our bill (Origin) for our all electric (no gas) home without solar would have been $850. With solar $403. A significant saving which included $154 of feed in tariff. We use lots of air conditioning, run a pool pump for 8 hours a day and do not skimp on the washing machine or dishwasher. An absolutely brilliant result for the summer. We expect lesser but similar results through the rest of the year. Well done Solapro.
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I was confident that SolarPro were professional and genuine - cost me a bit more for same system as quoted by another but had better feel about this team who made me feel confident of my decision and well informed. They were always willing to answer my detailed questions before I committed. Whole process was very efficient from quoting, install, accounts and dealing with energy company's.
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Great service
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The system comprises LG NeON2 panels connected to a SolarEdge SE5000H 5.0kW inverter.
Performance over the first month is as expected.
A cautionary note: Rather than storing the data for download to one's home computer system, SolarEdge Inverters send data back to a cloud database via the Internet and one logs in to their website to retrieve the consolidated data. The advantages of improved support and ease of use need to be weighed against security and privacy concerns. It is unlikely that the data is held within Australia. SolarEdge's terms and conditions (acceptance of which is required to access the data) are of concern as they allow passing of personal data to third parties which is at odds with their privacy policy, and it is not clear which holds sway; one is required to opt out of the receipt of promotional material; the indemnity clause is not reciprocal; and the terms can be amended at SolarEdge's sole discretion. If push comes to shove the choice of law is that of the State of Israel. Unless and until the Terms and Conditions are amended use of their inverters and the associated service is not recommended. Show additional information
Performance over the first month is as expected.
A cautionary note: Rather than storing the data for download to one's home computer system, SolarEdge Inverters send data back to a cloud database via the Internet and one logs in to their website to retrieve the consolidated data. The advantages of improved support and ease of use need to be weighed against security and privacy concerns. It is unlikely that the data is held within Australia. SolarEdge's terms and conditions (acceptance of which is required to access the data) are of concern as they allow passing of personal data to third parties which is at odds with their privacy policy, and it is not clear which holds sway; one is required to opt out of the receipt of promotional material; the indemnity clause is not reciprocal; and the terms can be amended at SolarEdge's sole discretion. If push comes to shove the choice of law is that of the State of Israel. Unless and until the Terms and Conditions are amended use of their inverters and the associated service is not recommended. Show additional information
We found your website very useful and went with SolarPro because of the reviews from there. Your information helped clarify what we need. Many thanks.
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The installation crew were ready to change the layout we had decided with the salesman but we got the panels where wanted them in the end. They could have done better in lining up the rails for the 2 rows of panels (using a string line), leaving the panels up and down in relationship to each other.
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We have been very happy with the whole of the process of dealing with Solarpro. Gavin was thorough and knowledgeable in designing a system that met our needs and in answering our many questions. He offered us a range of choices of quality equipment and could justify his recommendations. Julie in the office has been helpful in managing the administration side of things. The installation team worked like troopers on a baking hot day and got the panels onto the roof efficiently. We are only 24 hours in as owners of a solar system but it is exciting to see the electricity that we are generating. Overall it has been a very easy process and I would happily recommend Solarpro to anyone looking for a quality solar system.
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