SolarPro Reviews
4.3
Leave a review Based on 78 reviews
- 5 star 6
- 4 star 64
- 3 star 6
- 2 star 2
- 1 star 0
Average Customer Review
- Value 3.87
- System Quality 4.53
- Customer Service 4.36
- Installation 4.42
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About SolarPro, Solar Installers
Solarpro is celebrating a decade of quality solar installations around Sydney’s Northern Beaches and the North Shore. In 2009, we were the Company that installed the first innovative SolarEdge system in Australia. In 2018, we have opened a Solar Power & Battery Storage Showroom in Allambie Heights where, by appointment, you can view Sydney's largest range of solar storage batteries including sonnenBatterie, Tesla Powerwall 2, LG RESU & VARTA.
Solar Batteries & Solar Pool Heating
We offer you the latest world class solar technology from established brands that you can trust. We specialise in quality, optimised Smart Solar Power Systems & Batteries. Unlike many other solar companies we are also specialists in solar pool heating systems. So, if you are not only running an air conditioner but a swimming pool as well, we are the ones to call. We have innovative ways to use your solar power system to run a pool heat pump as well as other options.
Maximum Power & Money Plus Great Warranties
Our objective is get you the best value for money possible. Your system will be designed to get you the maximum use and financial benefit from the energy you can generate. Our top of the range solar systems gives you the flexibility to have panels on East, West and North roof aspects, to manage shade from trees and for each panel to produce its maximum possible power at all times. Optimised systems can increase your power output by up to 25%.
Choose from high performance LG or REC solar panels combined with a SolarEdge all in one optimized system OR a Fronius string inverter and your choice of additional optimising technology. We select products with industry standard or above warrranties. LG leads the industry with 25yrs on its solar panels. Solarpro warranties its installation labour for 10 years.
No Building to Large or Small (including Units)
From small homes and businesses to large scale commercial installations, strata units and local government, if you want to get the best possible from solar please contact us. Whatever your choice, Solarpro will guide you through every step from our free assessment and professional installation to our comprehensive after sales service. We want you to enjoy and benefit from your system. We try to do as much as we can for you from start to finish in the process and we are local for any concerns or issues that may arise later.
SolarPro Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
What in particular I liked about SolarPro that they did a comprehensive site inspection and explaining everything about solar before giving us a quote.
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Great outcome and installation from SolarPro, just a little on the pricey side
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This was the only provider which came to the site rather than quoting on the basis of satellite maps. The salesperson was specifically qualified and knowledgeable in the field rather than a average salesperson.
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Very knowledgeable team, fast service, good comms and an amazing system design and install! Would (and have) recommend SolarPro to anyone looking for a well designed and installed top quality system.
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Sales person (Gavin) brilliant.
Extremely knowledgable regarding all things solar, explaining pros & cons of 3 main systems, & various components of each.
Spent over an hour with me, ensuring I understood the above so as to make an educated decision on best system & components to suit my needs & budget.
Happy to answer all questions then & after.
Walked around the site sourcing best location for components, especially the inverter. Picked ideal location for the inverter (under house close to switchboard, easily accessed by door same location) which other company didn't (opposite side of house which would have resulted in extra cabling).
Zero pressure, pleasure to do business with.
Installation not so great - initially.
Installer called me at work saying he couldn't understand why the inverter had to go under the house when it would be far easier to simply place it next to the switchboard.
This location gets BLASTED with full heat of the summer sun midday to mid afternoon - hottest time of day!
Advised me Solaredge have no problem with this.
I mentioned Gavin advised shade is preferable, hence under the house in close proximity of the switchboard.
He replied Gavin is the salesperson...
Didn't have time to fluff around so I advised the guy to go ahead with his preferred option but look out if I find out it could create a problem.
Wasn't happy after the conversation, especially considering the time & advise Gavin gave initially.
Once home went online to check Solaredge specs. Sure enough, above 50degrees the inverter suffers temperature derating.
Printed the chart, showed it to the guy.
He'd already installed the inverter on the western wall.
Not impressed, I suggested leave it where it is with a reduction in the installation cost, or move it.
He rang his employer, reduction in cost not possible.
I instructed the installer to move the inverter to where the knowledgable "salesman" Gavin suggested it should go.
(I since spoke to an electrical engineer mate of mine who suggested an inverter definitely should not go where this installer wanted it due to the blast of summer sun)
We now have a large hole in the double brick wall filled with silicone!
ALSO
The whirlybird had to be moved to make room for the solar panels. They didn't think to cut the sarking foil away from under the new location. The whirlybird therefore can't suck the ceiling air out; nor did they place sarking under the tile where the whirlybird originated. Also the ladder dislodged part of the manhole framework. Have to get them back to rectify.
Other than that the rest of the guys were very professional, pleasant, friendly.
Admin easy to deal with & friendly. Show additional information
Extremely knowledgable regarding all things solar, explaining pros & cons of 3 main systems, & various components of each.
Spent over an hour with me, ensuring I understood the above so as to make an educated decision on best system & components to suit my needs & budget.
Happy to answer all questions then & after.
Walked around the site sourcing best location for components, especially the inverter. Picked ideal location for the inverter (under house close to switchboard, easily accessed by door same location) which other company didn't (opposite side of house which would have resulted in extra cabling).
Zero pressure, pleasure to do business with.
Installation not so great - initially.
Installer called me at work saying he couldn't understand why the inverter had to go under the house when it would be far easier to simply place it next to the switchboard.
This location gets BLASTED with full heat of the summer sun midday to mid afternoon - hottest time of day!
Advised me Solaredge have no problem with this.
I mentioned Gavin advised shade is preferable, hence under the house in close proximity of the switchboard.
He replied Gavin is the salesperson...
Didn't have time to fluff around so I advised the guy to go ahead with his preferred option but look out if I find out it could create a problem.
Wasn't happy after the conversation, especially considering the time & advise Gavin gave initially.
Once home went online to check Solaredge specs. Sure enough, above 50degrees the inverter suffers temperature derating.
Printed the chart, showed it to the guy.
He'd already installed the inverter on the western wall.
Not impressed, I suggested leave it where it is with a reduction in the installation cost, or move it.
He rang his employer, reduction in cost not possible.
I instructed the installer to move the inverter to where the knowledgable "salesman" Gavin suggested it should go.
(I since spoke to an electrical engineer mate of mine who suggested an inverter definitely should not go where this installer wanted it due to the blast of summer sun)
We now have a large hole in the double brick wall filled with silicone!
ALSO
The whirlybird had to be moved to make room for the solar panels. They didn't think to cut the sarking foil away from under the new location. The whirlybird therefore can't suck the ceiling air out; nor did they place sarking under the tile where the whirlybird originated. Also the ladder dislodged part of the manhole framework. Have to get them back to rectify.
Other than that the rest of the guys were very professional, pleasant, friendly.
Admin easy to deal with & friendly. Show additional information
Very smooth and professional service. All members of the SolarPro team know what they have to do and do it well.
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Having a real person come to the house personally to scope the decision-making and installation issues was decisive for us
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I had them put in a battery as well, so that's why the cost was right up there. The quote was well detailed and the office and the installers were well coordinated. The PV on its own was the best part of 10k because i went for the LG Panels. The sonnen battery is 10kW with expansion inside the same box possible if needed. The installers were really professional with great attention to detail. The turnaround time from accepting the quote to install date was under 4 weeks and one of those was because i requested a short delay.
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Can’t rate the product yet as still waiting for agl to switch the meter over... disappointingly slow, 3 weeks since panel installation and still no date.
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Very happy with the end result and keen to see how well the system performs over coming months. We installed an optimised Solaredge system with LG Neon 2 panels. The monitoring system indicates a storage battery may prove worthwhile in the future but disappointed they add substantial extra cost and extends the return period so we won't be rushing out to buy one.
Thank you for your professional advice - it certainly helped us narrow down the competitors vying for the business.
Cheers, Rod. Show additional information
Thank you for your professional advice - it certainly helped us narrow down the competitors vying for the business.
Cheers, Rod. Show additional information
As it happens Solarpro is installing the system today (when I received your request for feedback). This includes a Tesla Powerwall 2 battery, which we weren't expecting for several months.
I have read and appreciate your advice about the marginal economics of batteries. I have spoken to Tesla Australia about a likely software upgrade to include weather forecasts in the operation - eg to top-up with off-peak grid power if an overcast day is forecast. Apparently charging a battery from grid is not permitted in the USA (something to due with the credit scheme for batteries) and so Tesla has not needed to consider weather forecasting previously. In any case I realise that grid charging is not a good reason for buying a battery in Australia but look forward to experimenting with the system.
So far I am very impressed with the professionalism of the installers. Show additional information
I have read and appreciate your advice about the marginal economics of batteries. I have spoken to Tesla Australia about a likely software upgrade to include weather forecasts in the operation - eg to top-up with off-peak grid power if an overcast day is forecast. Apparently charging a battery from grid is not permitted in the USA (something to due with the credit scheme for batteries) and so Tesla has not needed to consider weather forecasting previously. In any case I realise that grid charging is not a good reason for buying a battery in Australia but look forward to experimenting with the system.
So far I am very impressed with the professionalism of the installers. Show additional information
Still to be installed (our choice) but Richard was an excellent sales person, spending lots of time with us discussion our options.
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The amount includes Sonnen battery system and enclosed solar pool heating. Installation starts tomorrow.
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Early days yet - have had the system (LG panels, optimisers, SolarEdge 3 phase inverter & 3 phase Sonnen Battery setup) running for a week; and it has been really good.
No news yet on when Energy Australia will upgrade the meter.
The SolarPro installers were great - a few minor hiccups with setup as they had not configured full 3 phase system previously, and were unaware of the quirks with 3 phase inverter / panel configuration, but that only cost them a couple of hours in setup changes Show additional information
No news yet on when Energy Australia will upgrade the meter.
The SolarPro installers were great - a few minor hiccups with setup as they had not configured full 3 phase system previously, and were unaware of the quirks with 3 phase inverter / panel configuration, but that only cost them a couple of hours in setup changes Show additional information
SolarPro's rep responded quickly, made a site visit, advised on the best system for our needs, answered all questions and put in the extra time on site and in follow up calls to make sure we understood the pros and cons of the various options. Installation was prompt and efficient, communication excellent and staff were courteous and professional. After two weeks operation we couldn't be happier.
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I am more than happy to give Solarpro a 5star rating. Richard did a great job in consulting us with the different options. Thanks for your patience, Richard. The installation was done as scheduled. We only had to wait for 2 weeks to get our solar system installed after placing the order. The installation went smoothly with a competent team and the system was up and running on the same day. The communication with the office team of Solarpro was always very pleasant. All in all it couldn't be better.
(Our system: 24 x 275 W REC panels - 6.6 Kw, Solaredge power optimizers and Solaredge inverter)
Next year we plan to upgrade the system with a battery. Show additional information
(Our system: 24 x 275 W REC panels - 6.6 Kw, Solaredge power optimizers and Solaredge inverter)
Next year we plan to upgrade the system with a battery. Show additional information
Customer service was almost non existing
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Richard was great for all of Pre-Sales. He spent a good amount of time with me face to face explaining the options and what he was proposing and was great to work with, he sent through several proposals as we worked through the different options I asked for and provided me answers to any questions I had. Since then, installation was very fast, several weeks later and was all completed as stated on the same day. The installation team were great and everything went as planned. As for the actual system, all works great but due to the current time of year and the volume of trees around my property (all expected) I'm only seeing around half the generation of power my system can handle so I am curious to see how much better it gets when there is more sun out later in the year. Also still waiting for my energy provider to put in a smart meter so cant comment on how I'm doing in terms of all up savings etc.
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Great service
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Once we have some feedback about the system over time we will be going back to them for a battery. The system has exceeded my expectations, couldn't be happier.
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Very happy that I used solar quotes to get quotes from reliable suppliers.
Chose Solarpro as they supplied a good quality system and explained everything face to face on site.
Installation went very well, and they kept me updated as the process was underway. Show additional information
Chose Solarpro as they supplied a good quality system and explained everything face to face on site.
Installation went very well, and they kept me updated as the process was underway. Show additional information
I found that SolarPro invested time in me to make sure I was making the right decision in my circumstances. The salesman came to my property and spent alot of time with me, answered all of my questions and gave me a few different options to suit my needs. The installation was very professional and of high quality, I would highly recommend SolarPro to others looking to buy solar.
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whole process ran smoothly
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Overall a great experience and I went into it with my eyes open (paid more than a cheaper version).
I've had some difficulty using the monitoring app but possibly more me than the app.
The delay from AGL in upgrading my meter to enable feed in tariffs is disappointing (still not done). Show additional information
I've had some difficulty using the monitoring app but possibly more me than the app.
The delay from AGL in upgrading my meter to enable feed in tariffs is disappointing (still not done). Show additional information
Experience and service was very good - the results are somewhat disappointing as I got - so far - maximum of 3 kWh from the system. i expected 80-85%, considering it is winter and the panels are split between east and west directions. I will wait with final judgment until sunnier days. For this performance, the system is very costly.
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Like many companies, I feel SolarPro are more focused on pre-sales.
Post sales support from SolarEdge has been below average and quite disappointing. Show additional information
Post sales support from SolarEdge has been below average and quite disappointing. Show additional information
Of the 3 companies you provided my details only two responded and only SolarPro made the effort to visit me. I found having someone on site more preferable than discussing the solar concept over the phone particularly as I am a novice in this product area. In the end I was given the choice of a number of different configurations and the pro's and con's explained which again made me feel like part of the process.
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Overall extremely happy with the sale, installation and system. SolarPro use their own staffs to do the installation. The installers where very knowledgeable with a lot of experience and did a great job on the scheduled installation day. The only minor downside was with the customer service / admin team. At times, it was hard to reach them and they were not always aligned or aware of the Power of Choice regulations changes that occurred around Dec 2017. As I was with a smaller energy provider it meant their level 2 electrician could not do the job which delayed the installation of the meter upgrade.
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Their engineer, Richard, explained everything to us carefully and in a way that non-scientific people could understand. It really helped to have diagrams that were explained using our property as the example.
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I ended up getting a 7Kw system - Using LG NEON2 355W panels and a SolarEdge SE6000 inverter.
From a customer perspective only SolarEdge came to the house to do a visual inspection before the quote, another supplier just looked on some mapping software and sent in a couple of random quotes and the third didn't bother responding, for an old house that has multiple roof levels and would be a challenging install it was poor form from the other two suppliers. I was lucky to have some work colleagues get Solar recently so I had some comparisons to use that were helpful.
Once I selected the system I wanted (SolarPro had given several quote options based on my request) the installation was organised and happened within 10 days. SolarPro's installation team did a very high quality job, minimising any external wiring (my inverter is situated away from the power box), which on my old place is a tough job. They also left the site very clean.
I have used their customer service for an issue with the consumption numbers for my system which seemed way too high, they sent out an electrician to the house without any fuss and he followed up after his visit to make sure things were looking as they should. Show additional information
From a customer perspective only SolarEdge came to the house to do a visual inspection before the quote, another supplier just looked on some mapping software and sent in a couple of random quotes and the third didn't bother responding, for an old house that has multiple roof levels and would be a challenging install it was poor form from the other two suppliers. I was lucky to have some work colleagues get Solar recently so I had some comparisons to use that were helpful.
Once I selected the system I wanted (SolarPro had given several quote options based on my request) the installation was organised and happened within 10 days. SolarPro's installation team did a very high quality job, minimising any external wiring (my inverter is situated away from the power box), which on my old place is a tough job. They also left the site very clean.
I have used their customer service for an issue with the consumption numbers for my system which seemed way too high, they sent out an electrician to the house without any fuss and he followed up after his visit to make sure things were looking as they should. Show additional information
Solarpro aren't keen on micro inverters, they prefer DC optimisers for temperature reasons.
However, my reason for accepting optimisers was that the panels selected were 335W and the best microinverter was only good for 290VA output.
Why did I like them? Well:
1) They came out to check the site in person (it's small so it needed someone to look at it).
2) The salesman was conservative in his assessment of what could be done - no BS.
3) The range of options was in line with what Solar Quotes and government advice sites were saying.
4) Things were done by the dates promised. Only exception was installation - which had to slip due to wet weather. Even then, the scheduler kindly got it rescheduled for the next day.
5) The lead installer found a way to improve on the originally proposed design at less cost
6) The installers knew what they were doing. Very professional and committed to getting the job done as quickly and carefully as possible. 8hrs and it was all done - including the cleanup.
7) All of the wiring was hidden, no conduit pipes screwed to the exterior walls.
8) The office offered to complete and submit the SWR for me as well.
While there are still a few things to be done (energy retailer to process SWR - min 5days, even though I have a smart meter) the exercise was essentially painless and the quality of the kit is excellent.
I'm very pleased so far. Just a shame LG panels are so expensive ;-) Show additional information
However, my reason for accepting optimisers was that the panels selected were 335W and the best microinverter was only good for 290VA output.
Why did I like them? Well:
1) They came out to check the site in person (it's small so it needed someone to look at it).
2) The salesman was conservative in his assessment of what could be done - no BS.
3) The range of options was in line with what Solar Quotes and government advice sites were saying.
4) Things were done by the dates promised. Only exception was installation - which had to slip due to wet weather. Even then, the scheduler kindly got it rescheduled for the next day.
5) The lead installer found a way to improve on the originally proposed design at less cost
6) The installers knew what they were doing. Very professional and committed to getting the job done as quickly and carefully as possible. 8hrs and it was all done - including the cleanup.
7) All of the wiring was hidden, no conduit pipes screwed to the exterior walls.
8) The office offered to complete and submit the SWR for me as well.
While there are still a few things to be done (energy retailer to process SWR - min 5days, even though I have a smart meter) the exercise was essentially painless and the quality of the kit is excellent.
I'm very pleased so far. Just a shame LG panels are so expensive ;-) Show additional information
They were the only ones to actually visit for the quote. Very sensible move.
Good service. Their own employees.
All worth the modest premium in cost over some others. Show additional information
Good service. Their own employees.
All worth the modest premium in cost over some others. Show additional information
Solarpro are installing my system today are so far have been totally professional and informative the quality of work looks amazing
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