MC Electrical Reviews

Based on 901 ratings Aus Ranking

  • 5 star 400
  • 4 star 488
  • 3 star 12
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.46
  • System Quality
    4.71
  • Customer Service
    4.82
  • Installation
    4.82

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About MC Electrical, Solar Installers

MC Electrical
Platinum Partner
MC Electrical is a SolarQuotes Client (what does this mean?)
ABN: 23 108 903 807  ABN active since 18 Mar 2010 | The Trustee For The Cavanagh Family Trust
verified
ACN: 142 653 843  ACN active since 18 Mar 2010 | Mc Solar & Electrical Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 72319 Mc Solar & Electrical Pty Ltd Atf The Cavanagh Family Trust 
verified

Estimated pricing for system: $6,300 - $12,000 depending on hardware choice and installation difficulty ( how is this calculated? )

MC Solar and Electrical's motto is "We Know Solar".

Here is what they would like you to know about them:

 

• There are less than 50 CEC Approved Retailers in Australia. We're one of them!

• Over 7000 Solar installs since 2009. That's why we know solar!

• We don’t use sub-contractors. All installers are long term in-house trained employees.

• Our free onsite measure and quote (including SunEye reading) will ensure the best possible install.

• Your quote will include everything. There will be no hidden charges.

• Talk to our Consultant about Greenloans – the secret behind zero cost Solar.

• As Electrical contractors and Master Electricians, we can also assist you with general electrical work.

MC Electrical Solar Reviews

Fantastic service!

I wish all companies were like this one! They are punctual, efficient, informative and reliable ! I got their name as a referral from 2 friends who were also referred by others . After working with them through all stages of this process, it’s no surprise! Thanks! Excellent service! Show additional information

Very professional and knowledgeable great service before and after.

All aspects of their service from quoting to after installation has been very prompt and seamless. We had a 12.6 Kw system to meet the demands of our consumption and to date after our first bill we are in credit. No more bills. MC Electrical worked out the correct size system for us. We went with high end components for efficiency and longevity. Show additional information

Fantastic communication and installation

The work was replacemnent of an existing installation. Fantastic and prompt communications/quoting process. Multiple quotes with description of each and proffesional advices on the current solar refund schemes. Installation was smooths, technicians polite. Paperwork was completed promptly and our system was back on the grid within a day. Show additional information

Amazing service before, during and after installation.

I've had a very positive experience with MC Solar & Electrical. The sales team were very thorough, reviewing my energy bills and house to design the perfect system. The installation was seamless and the installers were super considerate of keeping noise levels to a minimum when my noise-sensitive son was home during the morning. The after-sales service was also amazing, checking in with me immediately after the install to make sure I was happy with the service. All in all I would highly recommend MC Solar & Electrical. They truly are a premium installer and you absolutely get what you pay for. Show additional information
We had Nicole as our consultant, she was straight up and gave us all the information that we needed to make an informed decision. She had our quote put together and emailed through before she even drove away and we were not harrassed like other companies had done. Any queries that we had Nicole responded to promptly. When we booked in our install initially we were told we would have to wait a month, the next week we had a call to say they had a cancellation and they could install our system 2 weeks early. Our system has been in place now for two weeks and we are very happy with its production, everything we were expecting and more. We went with a Fronius invertor and the monitoring smart meter after having an older system and not knowing what it was doing; we now have visibility and data showing how hard it is working. The app and site gives us valuable insights into what we are producing and with the premium online subscription can generate reports on usage, production and feedin. We feel like we are in good hands with MC Electrical, the service has been second to none and if there are any issues in the future we feel confident that they will be there to support us. Thank you MC Electrical for a smooth hassle free installation. Show additional information

If you've got a difficult situation, go with MC Electrical!

For various personal and practical reasons, I wanted a long warranty, high quality, easily accessible ground mounted panel system with inverter in the shade, which would also manage a large hot water system. And I wanted it to point in the right direction! I tried literally 10 suppliers and no-one else would even quote on the job as specified. Some never got back to me, some would only quote me cheap products despite claiming to have access to better ones, some laughed at me about my hot water system and said it could not work, some refused to install on ground mounts (already provided, erected and conduited). All had excuses preventing them giving me what I wanted. MC Electrical was the furtherest away but agreed to do it. Ben from MC Electrical saw the install as an interesting challenge they'd not done before, not a problem to be avoided. The install went entirely to plan except for an intermittent fault in a brand new relay (not MC's fault). As a result a service call was required and that was handled quickly and very politely. Since then the system has run perfectly in all weathers and is particularly impressive on very cloudy days. 315L of hot water is now totally free, and the daily feed to the grid is great. After sales contact has also been excellent with occasional contact to check I'm happy!

When looking at what seems my high system price, take into account it also included a hot water relay and a smart meter, plus a difficult installation situation both with the power board not being installed by the builder's electrician to be solar friendly, the need to run extra cable in ground to the ground mount, and the location of the panels. The price also included extra long travel from Brisbane compared to the usual install, plus overnight accomodation for the installers due to these difficulties. I was happy to pay this as no-one else would even do the job. Pay back time is greater than a simpler on roof system but is still a reasonable 5-6 years or so including free hot water, given the full 25 year warranty on panels and the good inverter warranty. And we've proved we could go off grid if we had to by adding one battery which could be installed well away from the house as the wiring to the house board is 240V. Plus no roof leaks or cleaning problems in future!
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MCE 8kWh Fronius/Canadian Panel

Pre Sales support was fantastic, with clear and confident planning of the proposed system to meet our needs.
We were advised of when to expect eh installers, who were there on time, and got straight into the install, were professional, courteous and was a pleasure to work with them on the day. no damage to roof or any other items and cleaned up after themselves, as expected.
Customer service pre, during and post install has been above reproach. active communicating and fluid about the entire process from initial contact to install to follow up works.
I would not hesitate in recommending MCE for your solar journey.
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Fantastic

Everything went smoothly from sales quote to post-installation.
Nice sales person, offers best quality products and reasonable pricing. Even after sales and post - installation service were great.
They are punctual, polite and cleaned up. It also rained heavily at noon of installation day. They stopped to let the heavy rain pass for safety of everyone and still finished all works on time.
Some other companies also offered quality products at a bit lower price but we ultimately chose them for peace of mind and reliability that everything will be done right the first time to avoid hassle of repairs etc and they didn’t disappoint! :)
They are also easily contactable even after sales/after installation for any question or guidance on what happens after install.
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Excellent from start to stop.

Very thorough explanation of key things i needed to understand upon initial consultation. Installation was excellent despite intermittent rainfall holding things up a few times. The installation team was very efficient, neat work, good layout in spite of Skylights and other obstacles, tidied up after themselves, explained things to me, set up WI-Fi for me. The office contacted me a couple of times after installation to check all was well, answer any questions i had. i have zero complaints. Show additional information

A pleasure to do business with!

MC Electrical were very professional from the very first contact. They only quoted on quality products from the very start, unlike some. The sales representative, install team and admin team have kept us well informed during the whole process. Customer service cannot be faulted. Show additional information
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Great Company

Totally satisfied from time of quote right through installation and after sales advice. Show additional information

System designed for site not a generic quote.

Great to deall with, polite helpful and actually took the time to assess the individual installation. Have had other quotes that didn't even look at plans. Show additional information

Good quality system

5.886 kw. Sunpower system and would really have liked to add 3 more panels to utelise the entire roof area. The system faces the west due to trees on the eastern side and very little roof area on the north, however, we have very rarely reached 5 kw output maximum output. I have spoken to the lads at MC Electrical and they advise me that there are no issues, so NOT SURE??? Show additional information

Best in the Business

Excellent customer service, very thorough and easy to understand when quoting. Installation was very quick and efficient. Highly recommended. Show additional information

Great experience

Was easy from the start. Customer service was exceptional. Installers did a great job. Would recommend. Show additional information

Customer Service that goes the extra mile

I'm to get have my new system installed but so far I'm very happy with MC Electrical. They obviously know their solar and go the extra mile for their customers. Show additional information

Excellent to work with, no dramas.

So far, (pending personal finance) MCE have been fantastic to worth with, understanding and accommodating of any questions i had in relation to the quoted equipment and working towards the install. Would highly recommend both SolarQuotes and MC Electrical. Show additional information

Great service, friendly and informative

Great communication friendly and punctual. I felt well informed and had all my questions answered promptly Show additional information

Too early to tell as the system will not be installed until 7 Jan 20

The installation process has not commenced so I can only comment on the sales pitch. Show additional information

Very happy with my installation

Everyone I dealt with along the way was very professional. They did everything they said they were going to do. I never had to follow up or chase them. The installers were also polite and professional. The quality of the installation was excellent. Their follow up after the installation was also impressive. Not the cheapest but you pay for what you get. I would recommend them. Show additional information

Great service from start to finish!

Sales/Quoting process was professional and informational.
Installation went very smoothly, the installers were all polite and considerate.
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Great experience

The whole process ran smoothly from start to finish.Very polite, punctual and organised. Show additional information

Fast install and helpful

After doing research on best solar panel installers in Qld I came across this company MC Electrical who appeared to have a very favorable fan base, I selected them to install our solar and from the very start they were helpful with demystifying any concerns and how basically solar works also best strategy for our home. When the techs came out actual install took 6 hours and they cleaned up after themselves very professional. Show additional information

No hassles

I found MC Electrical to be utterly professional from the quotation stage to installation and after installation.
Their quote was not the lowest but the impressive presentation convinced me to accept.
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I felt confident I was buying a quality product here with MC Electrical. They definitely helped me get over my fear of cowboys. The system was only installed today so I have really no input on the system itself yet, but the salesperson was very responsive and helpful and the installers were neat, polite and communicated well. So far, so good. Show additional information

Professional - Excellent marksmanship - Great Communication

From the outset, this company was professional and people of their word. Yorick (sales representative) attended our home, he was patient, polite and knowledgeable. Another Company representative telephoned us on a few occasions prior to installation to update and confirm details. On the day, tradesmen arrived on time, were polite and worked hard to get the job done. Post installation the company communicated with follow-up emails providing essential information and answered further questions promptly. Highly recommended! Show additional information

These guys know their stuff!

MC Electrical did an excellent job. The sales consultant was polite, knowledgable and professional. He arrived on time for our appointment, was able to answer all of the questions I had and emailed through a choice of 2 detailed quotes in a timely manner. On the day of install the team arrived on time. They consulted with me prior to commencing work and throughout the day as required. They reconfirmed with me where the inverter was to be positioned and configuration of the panels on the roof. They were all very polite, communicated very well and were very efficient; they know what they're doing. And they cleaned up everything before they left. All the office staff are easy to deal with and are more than happy to help. The whole solar install process can can be quite daunting but the office staff constantly keep you updated and provide a step by step process as to what to expect. They do all the work for you, all you have to do is follow their instructions. From system install to the new smart meter being fitted took 12 days. Post install service is excellent and I have no doubt that should I have any issues or questions in the future they will be there to help. I had researched solar for approximately 12 months prior to finally deciding to go ahead and I'm very happy with my decision to go with MC Electrical. Show additional information

Highly recommend

I can highly recommend MC Electrical, we got our solar now for over a year and it performs great. Also the process from obtaining the quote to the installation was very satisfying, great customer service and highly reliable. Yes, it might be one of the slightly more expensive solar companies but definitely worth it on spending a bit an extra amount of money to have a high quality service. Show additional information

Great job all round

MC Electrical made everything so easy from quoting process to the pre-install of brackets & wiring and then install of the solar panels. Very happy with everything and a special thank you to all the install boys great job. Show additional information

Everything went well

Everything went well and team is professional as always. This is the 2nd solar system they have put in for me after moving house and I will use and recommend them again. Show additional information

Professional company!

From the initial quote...right through to the finished installation...MC Electrical were “spot on”!
Originally we had little idea on how Solar works...it was all explained to us in “plain English” from their salesman..
He gave us several combinations and price ranges to choose from, explaining the pros and cons of each...leaving the final decision up to us...no pressure.
The installers were on time,curtious and cleaned up after themselves...also left instructions of what we were to expect next.
We had a few more questions after installation which were again dealt with by Their customer service office.
We highly recommend MC Electrical to anyone thinking of Solar Installation!
George & Neva Cooke
Bribie Island.
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Great service from quote to install.

MC Electrical are a very well organised and professional business. From the initial contact to the onsite inspection, they were amazing to deal with. The install was completed to a very high standard, and the team were well led, courteous and efficient. Workmanship was to a high standard and they had a very good knowledge of their products. I would have no hesitation in recommending their services to anyone considering a quality solar installation. Show additional information

Fantastic installer

Very friendly and professional team, I would definitely recommend them in the future. Show additional information

Experts in solar, very professional

Prompt, knowledgeable, factual quoting. Gave me the information I was after without a load of marketing and without up-selling pressure. Installation was performed ahead of schedule in a single day by their own staff. Follow up on the connection process afterwards was thorough. Overall a very friendly, professional company to deal with - more than happy to recommend. Show additional information

Easy like it should be.

Very happy with the professional behaviors & the outcome.
Was not the cheapest quote but I think you usually get what you pay for & was the quote that gave me most confidence.
By far the best pre-sale consultation process of those I approached.
Clear upfront on the many options & their trade-offs
Did what they said would, when they said would.
Neat & tidy job of wiring
Efficient office staff handling the paperwork
Have had no issues since install

Would not hesitate to use MC Electricial again.

-= Summary of system performance to date & notes on choices (the stuff I was looking for before we bought) =-

Brisbane suburbs location

last quarter: May-August
34% decrease in net usage from grid vs same time last year.
About $200 feed in (@15c/kWhr)

March 2018 feed in benefits started (not sure exact date).

5.51 MWhr to date reported total production since 16 February 2019 (first full day of production)
Approx 380 kWhr before feed-in contract started.
15c FIT

Where self consume, is 24.51c/kWhr which is about 1/3rd of the total on average, so more like (2x15+24.51)/3= 18.2c/kWhr average value for us.
Over 8 months @ 0.6875 MWhr/ mth Approx $125/month produced

$13391 cost(inc Gst) / $125 = 107 months or
8.9 years based on how we use it & the contract we are on (ignoring correction for financial “future value” (which isn’t much given the rubbish interest rates on bank savings) and cost/FIT changes.

Cheaper panels and inverter would pay off sooner (provided not problems caused by cheaper parts) but more interested in it being safe, “set & forget”, more eco-friendly use of our A/C (not contributing to peak demand network costs) and no failures, than in saving a few more dollars.

Also our panels are partly shaded by a neighbor’s gum tree for part of the morning (as expected- advised by the salesperson in the consultation), so on good days still about 10am before inverter at peak permitted export, but I’d rather have the view of the gum tree than the little bit of extra money.
Also went with special clamps to attach to our tin roofing, so no penetrations to cause leaks in years to come which upped the price as well.
Installed inverter in garage so it will last longer (trade off was much more wiring from panels to inverter, so more cost). Made sure enough space adjacent so can add a battery later if decide makes sense for us.

Overall with hindsight would still make the same choices.
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Highly recommend MC Electrical

Quick reply from Sales. Worry free Installation. helpful Customer service Show additional information

fantastic job

Sales team was great .
Installation went well nice tidy job.
Customer service is great with everything u need to no .
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Not pushy, not dodgy, pleasant and helpful aftersales.

I was pretty happy with the whole process. The sales girls were not pushy at all. The tradesmen were honest and respectful. The after sales service was really approachable and they encouraged keeping the communication channels open. I don’t know much about solar panels but I feel confident they are of good quality. Show additional information

Excellent Service end to end and quality product performing fantastically

MC Electrical were fast to respond to our quote request, sales rep was easy to speak with and very informative, assisted with all forms and finance. The install was easy to book and the gents were professional and left no mess. Panels are performing fantastically. The team were also very helpful assisting with entering rates from provider into the app to better track cost/earnings.

Would recommend to anyone, in fact I have recommended to both neighbours, one of which will be having theirs installed by MC Electrical shortly
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Trustworthy, professional and brilliant aftercare service

Quoting process was simple and clear. Installation was on time with status updates and the customer device cannot be faulted both before and after install Show additional information

A pleasure to do business with.

Every one that we dealt with, from sales to installation and follow up, was professionally trained and a pleasure to do business with. Show additional information

Top class, follow through as they say

MC Electrical was prompt in attending my house for the quote and it wasn't a bother to alter the quote as I had a slight change of mind in what system I wanted.
The installation, although somewhat delayed due to their work orders, ran smoothly. The installers arrived on the scheduled day, on time, and left the job in a clean and tidy state.
I felt especially good in dealing with this firm. They do the quote, they handle the admin, and they install, no sub-letting to third parties.
I have phoned a couple of times to inquire re the Fronius web site as I paid extra for a Smart Meter and I found Cristy very helpful.
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Great company, flawless installation and solar system works better than expected.

Quoting and sales process was extremely professional with a personal touch added during site visits for positioning of the panels to maintain architectural and aesthetic look of the property. Satellite imagery of the house was overlaid with panel graphics to ensure the look and feel was maintained with panel positioning constantly offset with performance parameters to ensure the end power outcome was achieved. Installation occurred on the nominated date and was completed as per contract in a highly safe, tidy and professional manner. Installation crew were highly courteous and did a great job. Customer service with grid connection was excellent with detailed instructions and guidance provided for the connection along with Energy Company inspection of the smart meter following installation. Everything from start to finish went exactly as planned with no surprises. Power output from the system post installation exceeded the winter requirements which was an excellent result given the need for panel positioning. MC Electrical are a great company, they know their stuff, only sell the best solar kit, do a great installation and provide great after sales service. Show additional information

Highly Recommended Solar Installer

Excellent customer service and very helpful, answering all questions during the quoting process. Excellent technical knowledge and advice.

Installation process was problem free, very friendly and helpful technicians.
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Very happy with the whole process from start to finish. The team at MC were on the ball from the get go.

Quoting process was easy to understand and any questioned asked were returned with an answer that was straight forward and not a whole lot of technical talk.
The installation was as equally as easy. Josh and his team turned up on time and were easy to deal with and were happy to answer any question that I had for them.
What's impressing me also is MC Electrical after installation service. They have back to base monitored service, where if there is a fault in my system for what ever reason they will receive a notification of the fault. from there they will notify me of the issue. Also MC check your usage and advice you of the best electrical provider to use to save you even more money.
By the way they helped us find a green loan that was very very competitive.
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Great Installation

From sales through to installation the process has been a breeze Show additional information

All went according to plan.

I have a three phase system at generating 15 kwh. The noise output is high and if I had the chance I would have located the inverter away from bedroom windows. Initially the fan continued its noise into the night , however the crew at MCI fixed this issue. I like the crew at MCI. Any queries were no problem to them. They referred me to an electrician who did a bonza job on my switchboard. I have recommended them to my family for future installations. Their customer service team referred me to a Retailer who gave the best Feed In tariff - many thanks. Show additional information

Happy customer

The sales and quoting process went well. Nice to see someone actually turn up at the house and explain the workings involved and options available in purchasing a solar installation. The guys that turned up for the install were very efficient and courteous. The installation was completed in quick time. I have since been up on the roof and inspected the panels for myself, and everything looks great. Well finished off. Customer service and follow up were great. Thoroughly happy with the whole process. Now looking forward to much cheaper electricity bills. Show additional information

Fantastic customer service

Excellent company. Quote process was excellent. Representative took time to determine what I needed and explain how the process would work. Installation was quick and efficient. A few weeks after installation a problem developed with the inverter, but a representative came out the next day to check on it and a replacement was ordered and installed under warranty within a week. Great follow up after installation to check that everything was working well and that I understood the system. They will even help you pick the best energy retailer based on your usage and production statistics. Would highly recommend. Show additional information
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