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MC Electrical Reviews

Based on 434 reviews

  • 5 star 130
  • 4 star 286
  • 3 star 17
  • 2 star 1
  • 1 star 0

Average Customer Review

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About MC Electrical, Solar Installers

MC Solar and Electrical's motto is "We Know Solar".

Here is what they would like you to know about them:

• There are less than 50 CEC Approved Retailers in Australia. We're one of them!

• Over 7000 Solar installs since 2009. That's why we know solar!

• We don’t use sub-contractors. All installers are long term in-house trained employees.

• Our free onsite measure and quote (including SunEye reading) will ensure the best possible install.

• Your quote will include everything. There will be no hidden charges.

• Talk to our Consultant about Greenloans – the secret behind zero cost Solar.

• As Electrical contractors and Master Electricians, we can also assist you with general electrical work.

MC Electrical Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Friendly installers and willing to help and explain things before doing them. Show additional information
I ordered 6,5 kW with 5 kW two-channel inverter. The panels are splitted with two slopes of the roof to provide balanced output all day long.
Before to make my decision I studied the local solar panels market. I found five installers. I didn't go with Eurosolar because of their terrible reputation, I sent a request to Brisbane Solar Electrical, but got the only automatic reply. It's amazing, but the last two installers haven't replied at all.

I spoke with Ben Neville from MC Electrical and found him well-knowledged, quick response person. I decided to use his services.
I was waiting in a queue for almost two months. The installation was made professionally, it took one day. After a heavy storm the inverter got some water and stopped working. It was a manufacturer defect. MC Electrical replaced it by warranty. One of the wires on the roof had some problem with its isolation. This issue was fixed quite fast. The system now works perfectly.

I'm an IT guy, I realize that the technical problems may occur, especially from the beginning, with new installation. MC Electrical has done everything to fix all of them quickly and professionally.

I can recommend MC Electrical as a hi-professionals, quick respond and honest solar installer. I'm entirely happy with them.
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On the day of installation, there was a problem with the quote, which required a lot of extra work to have the panels installed and the power board adapted, in the one day. The integrity of the company shone through when they honoured their quote. We have been very impressed with the company from our very first contact. Show additional information
For one of the quotes provided I found the supplier was a cec approved installer but not an approved retailer. I also found and expired QLD license on one business but they had a current NSW license, possibly just a delay in the system being updated but not a risk we were willing to take.
That being said my pre-quote research with the help of your webite and Mark's (MC) blog had me leaning towards MC Solar Electrical anyway and with the exceptional service they provided we were unlikely to go elsewhere.
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Excellent all round. Show additional information
Refreshing to deal with a company that DOES back up what the salesman has taken the time to present and explain in a manner that people like myself can understand having no prior knowledge of what solar offers. I found them both honest and reliable and am very happy to provide reference to MC Electrical from Salesman to admin through to the polite and professional installers/electricians. Solarquotes is an outstanding service providing plenty of information and links to reputable companies. Thank you Show additional information
Fantastic service, the guys arrived, were professional, explained what was happening at each milestone, and provided a very tidy install. Couldn't be happier! Show additional information
MC Electrical were professional to deal with, responded timely, met their commitments, and the installation team were great to have at our house. System commissioning was delayed due to weather conditions and some technical issues, but the follow-up was prompt and successful. Highly recommended. Show additional information
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Installation is scheduled for tomorrow (4th April 2018), so I cannot yet rate MC Electrical on their installation service yet, however, my research and background checks on the company lead me to believe their installation service will not be an issue. Of the three companies that quoted, MC Electrical is the only one that is a CEC Accredited Retailer. I am sure the alternate quote from the other was also for a very good system at a reasonable price. It was a tough decision between MC Electrical and the other, but MC Electrical being a CEC Accredited Retailer and the 25 year product warranty for the Sunpower panels were the key decision makers. Show additional information
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Highest recommendation for MC Electrical. From the minute that we engaged with them we knew that we had the right company. No sales gimmicks, no confusing price structure, prepared to listen to our needs and take the time to explain the pros and cons of different systems. Install was a breeze and follow up had been great - with them checking in and making sure all is running well. Show additional information
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Whereas some companies were lax in Their approach for my custom ( almost as if they couldn’t care less once they advised me to ‘go online’) MC Solar were proactive and keen to advise with a visit, in person, by their consultant Nicole. It was she who really convinced me that this company would be best, given they are accredited at a national level and use only their own technicians / no sub contractors. I was offered a range of choices and upfront costings and wasn’t treated like a dunce ( even tho I felt like it sometimes with other companies ). So this client appreciated that time was taken. Once a day was agreed for the installation MC Solar kept to the date and used a great crew who managed the job with minimum input from me! Took them a half day. I would recommend this company to anyone looking for a professional and speedy installation of solar panels and inverter. Thank you Elliot, Rob and Michael. ???? Show additional information
MC Electrical were very easy to deal with and the customer service was brilliant.
To be honest I don't have a bad thing to say about this company. Communication was excellent throughout the whole process, including after installation.
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Professional and explained the system well worked with the rain and finished on the day. System works well hoping to upgrade to battery in near future - happily recommend Show additional information
It has been very good to deal with MC Electrical. They have been very responsive, answered all my questions regarding products, roof installation, TV antenna etc...
Very professional and they have spent the time to explain how to use the inverter's app.
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The three installers you arranged were not nearly as professional as MC Electrical who I actually found via your web site. Show additional information
MC Electrical were great from start to finish, lovely and very knowledgeable sales staff, quick to provide clear quotes and give us the best options for our home. Reasonably priced too, which was a great bonus. Quick install and great team. We are pleasantly surprised at how much power we are generating especially on the cloudy and rainy days and the follow up service has been a welcome element not many companies do. Overall we are really happy. Show additional information
The salesman was very helpful and efficient and was able to visit and explain everything we’d asked as well as our concerns. The installers were courteous, friendly and efficient. The office staff were also very friendly, helpful and efficient and a pleasure to deal with. Show additional information
McElectrical were very quick to come out and provide an onsite quote, which is fantastic. Reading through all the reviews online and getting 8 quotes from various places, I settled to have McElectrical install it because of the website blogs that Mark does at McElectrical and they appear to know their stuff, they were a little higher than a few others, but I felt confident they would still be here in the next 10 years. The sale guy likes to listen to his own voice and goes on a bit at how wonderful he is and all the different customers he has quoted but he does have good knowledge and helps you to understand what you can expect from the system in terms of solar production.

They have very long delays for installation 2+Months (I guess this is a good thing because it means they are busy and do this all day every day).

Communication is very lacking, once they have the sale they really don't get in touch with you. I had to call up and confirm the appointment was still going ahead (which it was and did).

On the day the installers arrived at 7:00am and got started, they renegotiated the layout as there was some potential shading issues, but they kept me informed every step. They took a bit longer than expected but they got the job done and did a really nice clean install - they ran the power through the wall cavities (no conduit on the wall - so its all hidden - which is fantastic). The installers said that someone would contact me the next day and get all the monitoring sorted out so I could start to see what its doing. I was very excited, to finally have my solar installed and ready to see what it was going to produce.

Next day, I did receive an email around lunch time, but to my surprise they were with-holding providing any monitoring login or finalizing the work order with Energex (which I needed so I can get my meter upgraded). I was not happy. No where at any time did anyone say that final payment would need to be made before getting everything finalised. I can understand why they do this, but had it been explained I would have been happy and understood the process.

I paid promptly and they provided all the monitoring and logons for the the system that day, and finalized the Energex work order the next day once payment had been received in the account.

The original sale guy called back a week after it had been installed, would have been nice to get a call a few days directly after to followup. By that time I had already got all the passwords and everything was working fine.

Would I use McElectrical again, yes, but I really just wish the communication was better through the whole process as it is a lot of money to spend, while some people don't care and just want it installed and forget about it. I do and had there been the extra attention, I would have given full stars.
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Excellent customer service and a very neat install. Turned up on the day scheduled. Highly recommended. Show additional information
Haven’t had it installed yet, but I liked the fact that, after they sent their quote, they invited me to their office to see there testing setup and answer any questions Show additional information
Great team, excellent services, quality product. Will recommend to anyone. Show additional information
I could not fault MC Solar and Electrical on their service, punctuality and professional and courteous manner from the salesperson through the office/administrative staff to the installers. I would recommend this company to anyone who wanted a hassle free and informed experience in installing solar. Show additional information
I chose the supplier for a combination of the reasons offered. MC Electrical was a clear front runner in everything but price, however the additional cost was for things I wanted and was happy to pay a bit more for..

The service to date has been excellent in all respects.
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Installed but still waiting for provider to adapt our current metre so unable to comment on how efficient it is Show additional information
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To anyone out there looking for best price good quality solar systems,courteous customer service providers, and installers,I would highly recommend MC Electrical I could not find any fault with their services, from the customer service office staff I spoke to, who are very helpful patient and kind, thank you Mark Bunting ,Frances ,Ben.
And to the professional installers who are punctual, and methodical, doing an excellent job in the hot sun, and took great care not to damage the property, and also took away rubbish from the site, a job well done, thank you Shane ,Steven, and the crew.

kind regards
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I've given the scores of 5, because that's what I'm expecting, from the information I was given, the reviews I've read and the information on your website regarding our choices. I'm really looking forward to our solar system being installed and 'going solar'. Thank you so much for your website, and the confidence it has given me to take the plunge and have solar installed. Show additional information
Original review we did very quickly, not long after the system was installed.
Adrian has come out twice to help with the monitoring and to recently reconnect our system to the internet.

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From MC Solar's very informative website, initial contact when I had a lengthy conversation about solar and all my questions answered clearly and fully, quoting through to installation I cannot fault the professionalism, quality of service and ease of installation. Absolutely recommend. Show additional information
I can't fault anything about my experience with MC Electrical. From the original sales consultation with Nicole, through the many additional questions I had, my communications with the office, the fabulous efficiency and quality of installation, and post installation follow up. They have the whole end-to-end process down to a "T" and of 3 competitive quotes I received I couldn't be happier with the choice I made. Very professional organisation deserving of their excellent reputation. Show additional information
Great end to end process from design to install. Follow up service was great and good install team. Highly recommended for a quality job. Show additional information
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Prompt, Professional and Polite! I would not hesitate to recommend M C Electrical to anyone. They were Great! Show additional information
Seems to be a problem between sales and planners Show additional information
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They took the time to explain everything in a way that I was able to understand. Show additional information
Very knowledgeable. Excellent before and after service Show additional information
I can not speak highly enough of the team that came and installed our system. They were punctual, polite and were always ready to answer any questions I had about the system or the instal. Extremely happy with our new system and the MC-electrical instal team. Show additional information
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Excellent experience with MC Electrical, as I am an elderly lady they answered all my queries and treated me with respect as I knew which panels I wanted, not installed yet so cannot rate them on that.
Found the information on your blog so good that I knew which questions to ask.
Thanks Solar Quotes could not have done it without your info!!
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Antony the Sales person went through all the options and showed the comparisons between the normal panels and the SunPower ones. Even though they cost a bit more, they have a better power efficiency and warranty. Overall I was impressed with the quality of the parts that would be used. Show additional information