MC Electrical Reviews

Based on 924 ratings Aus Ranking

  • 5 star 417
  • 4 star 493
  • 3 star 13
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.71
  • Customer Service
    4.82
  • Installation
    4.83

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About MC Electrical, Solar Installers

MC Electrical
Platinum Partner
MC Electrical is a SolarQuotes Client (what does this mean?)
ABN: 23 108 903 807  ABN active since 18 Mar 2010 | The Trustee For The Cavanagh Family Trust
verified
ACN: 142 653 843  ACN active since 18 Mar 2010 | Mc Solar & Electrical Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 72319 Mc Solar & Electrical Pty Ltd Atf The Cavanagh Family Trust 
verified

Estimated pricing for system: $6,300 - $12,000 depending on hardware choice and installation difficulty ( how is this calculated? )

MC Solar and Electrical's motto is "We Know Solar".

Here is what they would like you to know about them:

 

• There are less than 50 CEC Approved Retailers in Australia. We're one of them!

• Over 7000 Solar installs since 2009. That's why we know solar!

• We don’t use sub-contractors. All installers are long term in-house trained employees.

• Our free onsite measure and quote (including SunEye reading) will ensure the best possible install.

• Your quote will include everything. There will be no hidden charges.

• Talk to our Consultant about Greenloans – the secret behind zero cost Solar.

• As Electrical contractors and Master Electricians, we can also assist you with general electrical work.

MC Electrical Solar Reviews

solar

Had a solar system installed great customer service from office staff to the guys at install very helpful and would definitely recommend to anyone thinking of getting solar installed Show additional information

Great Installation

We have recently had a large system installed by MC Solar and Electrical
From the initial consultation to the completion of everything,the process was flawless and most informative as our questions were answered and advice given along the way.Every query was no troubleThe installation was very professional and all reassurances given to us re work on our tiled roof.
The installers were most polite in answering all our questions,concerns etc.and were very neat and tidy leaving everything spotless.
We would highly recommend this company.
Back up has been fabulous and reassuring for a couple of "seniors" adjusting to the workings of a modern system which can be monitored on our computers or phones.
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Great service and installation.

Great service, efficient, good quality and helpful and knowledgeable staff. Show additional information

Great system. Great service

Prompt quote and full details on options available. They recommended sun eye test prior to instal owing to tree shade and technician gave detailed instructions on placement of panels. Optimisers seemed an expensive option but power output is excellent so good investment. Installers were prompt and cleaned up at the end. Happy to answer all my questions. Customer service has been excellent both before and since installation, proactive in checking that everything is working well. Show additional information

First class solar install by MC Electrical

I had a great experience buying a solar system from MC Electrical. From my initial contact with the company right through to the post install grid connection, MC Electrical have been tremendous. In terms of selecting the system to best suit my needs, there was absolutely no pressure or hard sell and the company representative was very knowledgeable and took time to understand my requirements and provide a number of options for me to choose from. Booking the install was very easy and everything ran as per MC Electrical's stated timetable with the company contacting me a week out from the install date and then 24 hours before to confirm all was on track.

The installation went very smoothly with the team taking the time to answer questions and ensure we were comfortable with the operation of the inverter. Post installation we had prompt contact from the office team to help with the meter replacement, online monitoring system and selection of an energy provider.

My experience with the company was very positive - staff were well trained, polite and clearly took pride in their work. Solar power makes sense both economically and environmentally and MC Electrical made the process of going solar simple and stress free.
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Very happy with the entire Quote, Installation and Customer Service!

I didnt get the cheapest system around but did as much research as I could wrt the company and the system. I am happy that I have chosen based on quality, service and value for money - rather than just on the initial cost. A major factor will be the ongoing customer service in the years to come - but I cant comment on that yet. My system is not actually connected and operating yet, so I cant really comment on that side of things either, but based on everything up to and including installation, and immediate post installation customer service, I couldnt be happier! Show additional information

Fantastic installer

Was great to have someone come out and do a quote in person. We were kept in the loop with every step of the process, even after installation. Installers were polite, tidy and punctual and very thorough Show additional information

Professional Service and excellent outcome, worth every cent!

Happy to report I had a great experience in dealing with this company. The quote and design process, installation and after sales/installation service was excellent. I would recommend them to anyone, including family and friends, without reservation. Show additional information
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Excellent service

The team from MC Electrical did a fantastic job installing our solar system 2 weeks ago. The customer service was excellent from the sales and the office support staff to the installation team. The installation team were very professional and tidy. They took the time to explain how the system works. The post installation support has been excellent. I haven’t yet been connected to the grid so am looking forward to seeing how the system performs. I would thoroughly recommend MC Electrical. Show additional information

Please improve after sales service

After sales service and communication is terrible.
MC really needs to improve this.
Everything else is fine.
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Very professional service and installation

From start to finish, the installation of our solar system was handled with great care and professionalism. The salesperson answered all questions and the the company was available at all times for any queries. The installation was conducted in a timely manner, politely and everything was tidied up afterwards. The team was also prepared to answer any questions after installation.
MC Electrical arranged connectivity to the grid promptly and the system is now running smoothly.
As the installation was conducted close to the Christmas period, we were happy for the company to provide contact information and instructions if needed during the Christmas break.
We would definitely recommend this company for a solar system application.
We are also thankful for Solar Quotes for their recommendations in selecting a solar installer - they also provided a lot of useful information non their website.
Cheers,
Happy customer.
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Perfect

Awesome customer service ,would recommend them to anyone .Exelent service from start to finish Show additional information

Very professional

Mark and his team were exceptional from day 1 when he sat down with me in his office and ran through information for a new build house. They were able to provide an idea of how many Kwh id produce each month. The day of installation went smoothly without any problems. The team arrived on time and worked all day before running through the system with me clearly. The finished job is very neat and tidy, they even came back a few days later to reposition my TV aerial reducing shade even more. The ladies in the office kept me up to date after installation and provided all the help required. There is a reason why these guys are the best in Brisbane, you won't be disappointed with their work. Show additional information

Great job.

Could not fault them at any stage. From getting the quote, through installation and then follow-up when we had any questions MC have been great. Show additional information

Great Communication.Very pleasant and fantastic to deal with.

The whole process from start to finish was flawless.
They are a fantastic company to deal with and I highly recommend them to anyone that wants to get solar.
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Great installer, great products

excellent customer service and trouble free install. I highly recommend. Show additional information

Excellent professional company

I have had very professional, helpful, responsive and supportive service from the beginning to the end. Quoting was patient and informed, installation great and after sales support responsive and extremely helpful. Very highly recommended Show additional information

MC Electrical 6kw Solar Installation

Can not fault this company! MC Electrical were highly recommended from a friend and they did not disappoint. The consultation process with selecting the correct system that suited our needs was easy, well thought out with clear concise information. Lead up to the install was smooth sailing and the installation itself was faultless and of exceptional quality. Yes they are more expensive than "other" solar retailers but the value for my money was of high importance. Quality components, customer service, sales and after sales support was of high importance in our decision.
A credit to the entire team at MC Electrical
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Excellent service from start to finish.

From the initial contact to the follow up I cannot fault the service from M C Solar. The installation was done a month earlier than planned as they had a delay on another job, very welcome with the hot weather we have had lately. System is working very well and my last 2 bills have both been credits. Show additional information

Worth every cent!

Great service, always keeping us up to date. Highly recommended. Show additional information

Fantastic company from start to finish. ..there service even after job done is great.

From there sales team to there installers, Can’t fault . Once your system is installed there team at reducing cost is fantastic also. So once system is installed they keep in contact to maintain est output for your system.. great Show additional information

Fantastic service!

I wish all companies were like this one! They are punctual, efficient, informative and reliable ! I got their name as a referral from 2 friends who were also referred by others . After working with them through all stages of this process, it’s no surprise! Thanks! Excellent service! Show additional information

Very professional and knowledgeable great service before and after.

All aspects of their service from quoting to after installation has been very prompt and seamless. We had a 12.6 Kw system to meet the demands of our consumption and to date after our first bill we are in credit. No more bills. MC Electrical worked out the correct size system for us. We went with high end components for efficiency and longevity. Show additional information

Fantastic communication and installation

The work was replacemnent of an existing installation. Fantastic and prompt communications/quoting process. Multiple quotes with description of each and proffesional advices on the current solar refund schemes. Installation was smooths, technicians polite. Paperwork was completed promptly and our system was back on the grid within a day. Show additional information

Amazing service before, during and after installation.

I've had a very positive experience with MC Solar & Electrical. The sales team were very thorough, reviewing my energy bills and house to design the perfect system. The installation was seamless and the installers were super considerate of keeping noise levels to a minimum when my noise-sensitive son was home during the morning. The after-sales service was also amazing, checking in with me immediately after the install to make sure I was happy with the service. All in all I would highly recommend MC Solar & Electrical. They truly are a premium installer and you absolutely get what you pay for. Show additional information
We had Nicole as our consultant, she was straight up and gave us all the information that we needed to make an informed decision. She had our quote put together and emailed through before she even drove away and we were not harrassed like other companies had done. Any queries that we had Nicole responded to promptly. When we booked in our install initially we were told we would have to wait a month, the next week we had a call to say they had a cancellation and they could install our system 2 weeks early. Our system has been in place now for two weeks and we are very happy with its production, everything we were expecting and more. We went with a Fronius invertor and the monitoring smart meter after having an older system and not knowing what it was doing; we now have visibility and data showing how hard it is working. The app and site gives us valuable insights into what we are producing and with the premium online subscription can generate reports on usage, production and feedin. We feel like we are in good hands with MC Electrical, the service has been second to none and if there are any issues in the future we feel confident that they will be there to support us. Thank you MC Electrical for a smooth hassle free installation. Show additional information

If you've got a difficult situation, go with MC Electrical!

For various personal and practical reasons, I wanted a long warranty, high quality, easily accessible ground mounted panel system with inverter in the shade, which would also manage a large hot water system. And I wanted it to point in the right direction! I tried literally 10 suppliers and no-one else would even quote on the job as specified. Some never got back to me, some would only quote me cheap products despite claiming to have access to better ones, some laughed at me about my hot water system and said it could not work, some refused to install on ground mounts (already provided, erected and conduited). All had excuses preventing them giving me what I wanted. MC Electrical was the furtherest away but agreed to do it. Ben from MC Electrical saw the install as an interesting challenge they'd not done before, not a problem to be avoided. The install went entirely to plan except for an intermittent fault in a brand new relay (not MC's fault). As a result a service call was required and that was handled quickly and very politely. Since then the system has run perfectly in all weathers and is particularly impressive on very cloudy days. 315L of hot water is now totally free, and the daily feed to the grid is great. After sales contact has also been excellent with occasional contact to check I'm happy!

When looking at what seems my high system price, take into account it also included a hot water relay and a smart meter, plus a difficult installation situation both with the power board not being installed by the builder's electrician to be solar friendly, the need to run extra cable in ground to the ground mount, and the location of the panels. The price also included extra long travel from Brisbane compared to the usual install, plus overnight accomodation for the installers due to these difficulties. I was happy to pay this as no-one else would even do the job. Pay back time is greater than a simpler on roof system but is still a reasonable 5-6 years or so including free hot water, given the full 25 year warranty on panels and the good inverter warranty. And we've proved we could go off grid if we had to by adding one battery which could be installed well away from the house as the wiring to the house board is 240V. Plus no roof leaks or cleaning problems in future!
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MCE 8kWh Fronius/Canadian Panel

Pre Sales support was fantastic, with clear and confident planning of the proposed system to meet our needs.
We were advised of when to expect eh installers, who were there on time, and got straight into the install, were professional, courteous and was a pleasure to work with them on the day. no damage to roof or any other items and cleaned up after themselves, as expected.
Customer service pre, during and post install has been above reproach. active communicating and fluid about the entire process from initial contact to install to follow up works.
I would not hesitate in recommending MCE for your solar journey.
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Fantastic

Everything went smoothly from sales quote to post-installation.
Nice sales person, offers best quality products and reasonable pricing. Even after sales and post - installation service were great.
They are punctual, polite and cleaned up. It also rained heavily at noon of installation day. They stopped to let the heavy rain pass for safety of everyone and still finished all works on time.
Some other companies also offered quality products at a bit lower price but we ultimately chose them for peace of mind and reliability that everything will be done right the first time to avoid hassle of repairs etc and they didn’t disappoint! :)
They are also easily contactable even after sales/after installation for any question or guidance on what happens after install.
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Excellent from start to stop.

Very thorough explanation of key things i needed to understand upon initial consultation. Installation was excellent despite intermittent rainfall holding things up a few times. The installation team was very efficient, neat work, good layout in spite of Skylights and other obstacles, tidied up after themselves, explained things to me, set up WI-Fi for me. The office contacted me a couple of times after installation to check all was well, answer any questions i had. i have zero complaints. Show additional information

A pleasure to do business with!

MC Electrical were very professional from the very first contact. They only quoted on quality products from the very start, unlike some. The sales representative, install team and admin team have kept us well informed during the whole process. Customer service cannot be faulted. Show additional information
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Great Company

Totally satisfied from time of quote right through installation and after sales advice. Show additional information

System designed for site not a generic quote.

Great to deall with, polite helpful and actually took the time to assess the individual installation. Have had other quotes that didn't even look at plans. Show additional information

Good quality system

5.886 kw. Sunpower system and would really have liked to add 3 more panels to utelise the entire roof area. The system faces the west due to trees on the eastern side and very little roof area on the north, however, we have very rarely reached 5 kw output maximum output. I have spoken to the lads at MC Electrical and they advise me that there are no issues, so NOT SURE??? Show additional information

Best in the Business

Excellent customer service, very thorough and easy to understand when quoting. Installation was very quick and efficient. Highly recommended. Show additional information

Great experience

Was easy from the start. Customer service was exceptional. Installers did a great job. Would recommend. Show additional information

Customer Service that goes the extra mile

I'm to get have my new system installed but so far I'm very happy with MC Electrical. They obviously know their solar and go the extra mile for their customers. Show additional information

Excellent to work with, no dramas.

So far, (pending personal finance) MCE have been fantastic to worth with, understanding and accommodating of any questions i had in relation to the quoted equipment and working towards the install. Would highly recommend both SolarQuotes and MC Electrical. Show additional information

Great service, friendly and informative

Great communication friendly and punctual. I felt well informed and had all my questions answered promptly Show additional information

Too early to tell as the system will not be installed until 7 Jan 20

The installation process has not commenced so I can only comment on the sales pitch. Show additional information

Very happy with my installation

Everyone I dealt with along the way was very professional. They did everything they said they were going to do. I never had to follow up or chase them. The installers were also polite and professional. The quality of the installation was excellent. Their follow up after the installation was also impressive. Not the cheapest but you pay for what you get. I would recommend them. Show additional information

Great service from start to finish!

Sales/Quoting process was professional and informational.
Installation went very smoothly, the installers were all polite and considerate.
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Great experience

The whole process ran smoothly from start to finish.Very polite, punctual and organised. Show additional information

Fast install and helpful

After doing research on best solar panel installers in Qld I came across this company MC Electrical who appeared to have a very favorable fan base, I selected them to install our solar and from the very start they were helpful with demystifying any concerns and how basically solar works also best strategy for our home. When the techs came out actual install took 6 hours and they cleaned up after themselves very professional. Show additional information

No hassles

I found MC Electrical to be utterly professional from the quotation stage to installation and after installation.
Their quote was not the lowest but the impressive presentation convinced me to accept.
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I felt confident I was buying a quality product here with MC Electrical. They definitely helped me get over my fear of cowboys. The system was only installed today so I have really no input on the system itself yet, but the salesperson was very responsive and helpful and the installers were neat, polite and communicated well. So far, so good. Show additional information

Professional - Excellent marksmanship - Great Communication

From the outset, this company was professional and people of their word. Yorick (sales representative) attended our home, he was patient, polite and knowledgeable. Another Company representative telephoned us on a few occasions prior to installation to update and confirm details. On the day, tradesmen arrived on time, were polite and worked hard to get the job done. Post installation the company communicated with follow-up emails providing essential information and answered further questions promptly. Highly recommended! Show additional information

These guys know their stuff!

MC Electrical did an excellent job. The sales consultant was polite, knowledgable and professional. He arrived on time for our appointment, was able to answer all of the questions I had and emailed through a choice of 2 detailed quotes in a timely manner. On the day of install the team arrived on time. They consulted with me prior to commencing work and throughout the day as required. They reconfirmed with me where the inverter was to be positioned and configuration of the panels on the roof. They were all very polite, communicated very well and were very efficient; they know what they're doing. And they cleaned up everything before they left. All the office staff are easy to deal with and are more than happy to help. The whole solar install process can can be quite daunting but the office staff constantly keep you updated and provide a step by step process as to what to expect. They do all the work for you, all you have to do is follow their instructions. From system install to the new smart meter being fitted took 12 days. Post install service is excellent and I have no doubt that should I have any issues or questions in the future they will be there to help. I had researched solar for approximately 12 months prior to finally deciding to go ahead and I'm very happy with my decision to go with MC Electrical. Show additional information
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