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MC Electrical Reviews

Based on 265 reviews

  • 5 star 73
  • 4 star 182
  • 3 star 9
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.30
  • System Quality
    4.53
  • Customer Service
    4.65
  • Installation
    4.70

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About MC Electrical, Solar Installers

MC Solar and Electrical's motto is "We Know Solar".

Here is what they would like you to know about them:

• There are less than 50 CEC Approved Retailers in Australia. We're one of them!

• Over 7000 Solar installs since 2009. That's why we know solar!

• We don’t use sub-contractors. All installers are long term in-house trained employees.

• Our free onsite measure and quote (including SunEye reading) will ensure the best possible install.

• Your quote will include everything. There will be no hidden charges.

• Talk to our Consultant about Greenloans – the secret behind zero cost Solar.

• As Electrical contractors and Master Electricians, we can also assist you with general electrical work.

MC Electrical Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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The whole experience from Adrian calling and explaining everything in great detail to providing optional Quotes & to The Electricity provider who best fits our needs, to the installation of the System by Steve & Dave which was done professionally and efficiently. The installation was thorough and then followed up by Adrian calling to make sure we were happy with the installation & explaining the monitoring of the system.
We would not hesitate in recommending M C SOLAR AND ELECTRICAL.
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MC Electrical was recommended by a work colleague, thanks Mike! After checking the web, we arranged for a consultant to come out to our home. A great experience from the first contact with Adrian - excellent knowledge of all aspects of solar and assisted with how every aspect of our new system works, and his experience and knowledge made the choice of which system to install so easy. With the education given, we were confident that we had chosen the best system for our situation. Installation was completed much faster than we anticipated, workmanship excellent, and our property left tidy. It was great to hear Alan show pride in the excellence of his workmanship. Michael also went above and beyond to make sure our needs were met in the electrical areas.

Follow up from the office was excellent, as was the follow up from Adrian after installation was completed.

We're very happy with the service and product! ...Customer Service lives at MC Electrical !!
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Quotes were great and informative. Salesman were very friendly. Very happy with our chosen system. Show additional information
Customer service has been excellent. Quick responses and knowledgeable about my installation and solar in general. Process of talking to Energex explained and what I need to do with my energy retailer to ensure a quick meter upgrade.

Installation was very clean and all rubbish was removed. Only issue was the oven did not work. After calling it was fixed the same day. I'd recommend they run through a checklist of circuits/appliances before closing up.

System has been working well and it's great to see our usage on the app and website.
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The salesperson was very friendly and knowledgable - 5 stars.

Communication between order and installation was only average. There appears to be a communication issue between salesperson and installers as they were unaware of roof panel configuration agreed prior to install and other issues.

Installation was very average. Panels were misaligned between rows by 150mm for one string. This shows very sloppy installation care. Not impressed.

Instructions given by installer on operation of system were limited. Installer did not provide any guidance on web interface operation and was not aware that the customer could adjust settings such as for the smart relay on/off settings. Installer even entered name incorrectly into inverter name field (shows lack of care with details). Installer seemed to be in a rush to leave and did not check electrical operation prior to leaving. It was left to the customer to advise of fault which was however quickly rectified.

Installers cleaned up all mess prior to departure and left site neat.

System appears to be working OK, but overall experience is less than I expected give the number of positive reviews on this site.
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Our household is a huge consumer of electricity having regularly had quarterly bills of around $2000. The MC Electrical representative did an excellent job of designing a system to meet our needs and showed superior knowledge to alternative providers that we obtain quotations from. The installation went very smoothly. The system has met design parameters. While I was extremely impressed in relation to the quotation process and installation process what has completely exceeded my expectations has been the after sales follow-up to ensure that we are receiving the maximum benefit from our system. I would thoroughly recommend MC Electrical as a solar provider. Show additional information
From start to finish, it was a totally positive experience. From the quote and information from Adrian, to the installation crew led by Michael, and again the follow up service from the office and Adrian again - really happy. The install was tidy, and done on time, and the boys were great on the day. Even now, Adrian occasionally call to let me know how the system is working and providing further advice. Would recommend to anyone out there looking at solar. Thanks. Show additional information
MC Electrical was awesome throughout the whole process. The system was explained to us very clearly so we knew what to expect from the very beginning. All our questions were answered no matter how simple or complex they were. Customer service was great. They actually called back when they said they would which I find a bit rare these days. The installation team was on time and were very easy to talk to and very polite which is always a plus. The quality of the build I would say is top notch. Wouldn't hesitate to recommend these guys to anyone. Show additional information
The whole experience was relatively painless - from the original meeting with the salesman through to the installation. I was impressed with the installation - the men turned up on time and completed the install with little fuss. At the completion the work site was almost spotless - no rubbish left behind. I was given a rundown on the operation of the various controls at the completion and advised of the remainder of the steps before the system is finally in use.
Most impressed.
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Finn We have ordered the above system however it will not be installed until 8th June 2017 so I cannot fully complete your survey, however the response from MC Electrical so far has been very Prompt and Professional. Show additional information
Hassle free experience, great products and price . Would highly recomend MC Electrical Show additional information
Great sales experience and I don't get on with Salespeople at all (Hello all Real Estate Agents)
Great attention to detail regarding the install and in particular the
- attachment of the Rail system that holds the panels onto the roof
- the brackets that attach to the truss top chord
- the use of Dektite flashings for any electrical penetrations that were made to the concrete tiled roof. No silicone (great to see)
The staff were clean / tidy and courteous at all times
I should have done this many years ago .
Be VERY wary of amateurs within the Solar industry
You don't want a Peter Garrett styled US Forces "pink batts" fiasco on your hands .
Stop thinking - start installing
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Very happy with install and company very helpful with any of our questions Show additional information
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From start to finish, from salesperson to installers and aftersales personnel, I found no fault. No amount of questions from me via email or phone would put them off. I have complained about the weather but they insist that they can do nothing about that :-) Well done to the whole team. Show additional information
Adrian and his team were always on time and attention to detail was great if i had any questions they always explained what they were doing and why . Very satisfied customer.
I would rate this company and there employee's as 10 out of 10.
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They were a really experienced team of installers and were pleased to explain the workings of my solar system in full. Show additional information
Adrian, was great from a sales pespective and follow up. Installation was trade quality, professional with packaging and waste totally cleaned up afterwards.

I am very happy with my decision on selecting MC solar and the components that were used. REC panels and Fronius Inverter and smart meter. I feel confident that this system will last many years and that back up and support will also be stellar.

All i wanted was a quality system at a good price without the BS some give. This was acheived with Adrian and MC Solar.

My advice to others, be carefull there are some sharks out there.

Thanks guys
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Great customer service, after sale service and quality install. They use their own installers so initially had a bit of a wait but got moved forward so can't complain. Show additional information
My experience with MC Electrical has been excellent. The sales person was very knowledgeable and honest and took the time to explain the options.
The installation crew were punctual, courteous and did a great job.
The follow up service has also been great with a number of calls to see how everything is going.
I would highly recommend MC Electrical to anyone who wants a quality solar system without the bull.
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I'm still waiting to have the systems installed - mid Jun17 - so i will be able to answer the above after that date Show additional information
A lot of the installation Co's simply don't want to attend site to conduct a quote .
One Co that did arrive didn't even look at the roof (it was at the rear of the yard) for suitability. The one that did sit down with me to discuss ALL options got the work - very simple. Customer Service is paramount!
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MC Electrical were professional and no-nonsense from beginning to end. The sales representative answered all our questions and clearly and simply. The installation crew were quick and efficient. I recommend them. Show additional information
Not installed until 11 may. Nine week wait Show additional information
MC Electrical appear to the benchmark in Brisbane. Their owner is clearly educated and passionate about the products and services offered, a great start point for me. The education available on the website is a great resource, their product selections are unquestionably the best in Brisbane, the prices are reasonable (remember to support small business!), and their after install service impeccable. They even told me which energy retailer had the best feed in tariff available at the time of this stall. I actually enjoyed the sales and install process with this team. Thanks heaps. I thoroughly recommend this business. Show additional information
I selected MC Electrical over other solar companies for a few reasons. When you are spending a significant amount of money, the value of having a representative come to your home at the prearranged time, to explain the various options and assist with the decision making that is in your best interests is worth a premium over other "over the phone" installer options. Assurances regarding the quality of work using in house installer teams plus the benefit of using a local supplier who designs, sells and maintains systems should I ever need assistance. I understand the installers come and go in a highly cost competitive business, but I reasoned that my money spent locally benefits locals and is a small insurance for the future. From the sales staff to the installers, all have treated me with courtesy and respect, been responsive to my queries and kept me well informed throughout. Recommended without reservation. Show additional information
Thanks Guys with all the rain and Debbie causing havoc it was great work Show additional information
Nothing to add except that it was an all round good experience from initial meetings, to quotes, to installation, and then follow-up. Show additional information
Installers arrived on time despite "Debbie". Obviously very professional and explained installation/inverter in detail. Cleaned up completely before they left. Show additional information
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The system from our initial request for quotes to the installation and connection went flawlessly. Show additional information
The websites for both SolarQuotes and MC Electrical are well setup to educate newcomers to the solar industry and provide helpful advice to obtain a cost effective solution that meets individual requirements. It is important to have the sales people quote onsite so that they fully appreciate the existing electrical infrastructure and physical layout of your home, gain an understanding of any future requirements for household electricity consumption, and demonstrate a willingness to discuss the pros and cons of ALL possible solar options.

Although the installation at my home is still two weeks away, I am confident that MC Electrical will deliver a quality product and service, based on the thoroughness of their sales and quoting process, and their open and honest approach to explaining any aspect of the solar industry that I cared to ask about.

MC Electrical are installing a 5kW system using Canadian Solar panels and a single Fronius inverter. I was also interested in a quote from REA Solar for a system based on Enphase microinverters - for around the same price they were offering a 3kW system but supposedly more efficient than the single inverter layout and with the option to add more panels and microinverters to meet increased demand.
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This is the second time I have used MC Electrical to install a solar system and on both occasions I have found the people reliable, friendly and very professional. This is a well run company that knows how to offer true service, which is becoming increasing rare in the world of tradesman these days. I recommend them to anyone who asks me about solar and who to go to. Show additional information
The system is not yet up and running as we are waiting on Energex to make the necessary alteration to our meter box etc. However, the installation went very smoothly, the installers and the electrician handled what was not an easy task without a hitch, finished the job and cleaned up. We were very pleased with the quality of the workmanship and look forward to having our panels in operation. Show additional information
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Of the three recommended suppliers, MCE were prompt, informative and competitive.
CSA contacted me once, made arrangements to follow up the following week, and were never heard of again.
Green needed a second prompting from you to actually make contact. This resulted in an emailed quote for an average system with no consultation with us, and when the salesman was finally persuaded to visit our home, extracting information from him was like pulling teeth. The system recommended was equivalent to that advised by MCE and the quote competitive, but we had lost confidence in the company by then.
Follow up arrangements with MCE from the office were also professional.
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- I learned a lot in a short period of time from the Solar Quotes website and blog as well as web searches and solar panel comparison sites
- You need to be careful with the quotes as some Inverters might be labelled or referred to as a "xxxx 5000" but in fact they are not 5kw Inverters but have a lower capacity.
- All the suppliers started with their top performance brand panels and configurations but after some research I went with a middle of the road system at a much more competitive price that gave me the same total power output. This saved me several thousand dollars.
- Some suppliers did not look closely at our roof and relied on satellite images (one didn't even look at these). The company I selected made a separate visit to get on the roof to consider the impact of tree shading with the planned placement of their panels.
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Only two of the companies contacted me, they were first and fastest. Salesman Adrian was helpful, explained things very well and outlined their process of deciding which system would suit us - including the satellite imagery and solar graphs. He was also good fun and personable. Show additional information
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Not installed yet. Show additional information
The suggestions, on the SolarQuotes web site, on what to ask about and look for was very helpful.
Two companies did not visit site before giving quotes - they did not therefore, in my view, fully understand what I wanted and they could not offer options for me to consider.
Our chosen supplier had an excellent representative / sales person to discuss the matter with. They offered options and explained very well why they suggested their options.
Amazing the variations were offered in just three quotes, although there was sufficient to get a good sense of value for money as two were similar.
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