MC Electrical

MC Electrical Reviews

About

At MC Electrical, "We Know Solar":

 

  • We are a CEC Approved Retailers, Master Electricians and Electrical Contractors.
  • Mark the owner, Ryan the Operations Manager, and Shane the Service Manager are all qualified Solar Electricians. We know Solar.
  • With around 11 Solar Electricians and 10 Electrical apprentices, a Carpenter and 3 Roofers on staff, we focus on quality control.
  • A quality installation doesn’t happen by shopping around for the cheapest install team. Quality Control only begins because we never subcontract.
  • “Solar Design” isn’t a throwaway line. Our consultants are continually trained and updated on our new products, and how best to design with performance and value in mind.
  • Read Mark’s blog to find out why we are considered around Australia to be Solar Industry thought leaders.
  • We won’t ignore you once the final invoice is paid. Read our reviews to see what our customers say about our after sales customer service.
  • Is your budget tight? There is no need to compromise on quality. Ask us about a zero deposit Green loan.

Reviewers report paying: $4,800 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

MC Electrical Reviews (1207)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 644
  • 4 star 548
  • 3 star 13
  • 2 star 1
  • 1 star 1

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Professional/ efficient service

The installation was done on time with no problems. The work performed was fully explained. The after installation service was very obliging to help us understand the operation of the system with the app.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend professional company

Very professional service from quoting to installation and after sales service. Very happy customers.
Panel rating: 5/5
Inverter rating: 5/5
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Professional Company

The sales person was very informative, and helpful. While he did look at and consider the potential inverter positions, it would have been nice, if he walked around the house, rather than "google mapping" the solar panel positions. While the positions chosen are the most logical, additional work needs to be done now to remove trees.

Installers were polite and on time, and appear to have done a good job, and left next to no rubbish behind.

Grid connection is well under way, and has been a smooth process to date.
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Really good installer and we're a pleasure to deal with.

A really good and competent installer for my Solar system, booked them after hearing good things from acquaintances and did not disappointment. Would recommend to anyone looking at getting solar.
On time, courteous and and great customer service both for sales and installation.

Inverter rating: 4/5
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Great Service

Great service starting with a detailed, in person explanation of the various solar options and then a very professional, safe and efficient installation. Am an extremely happy customer.
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Very happy Customers

Sales and quoting process was excellent. The information given to us helped to decide which system to choose was very good abs factual.
The installation was also excellent as was the grid connection.

We are very happy with the system that we chose we are generating more electricity than we use.

MC electrical were a little more expensive than other providers, however the whole process ran very smoothly. We had heard many horror stories from our friends who had installed their system with cheaper providers abs components

Panel rating: 5/5
Inverter rating: 5/5
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Totally satisfied

Quotation discussions, optimisations, installation - all went very well. Most informative and helpful of the companies that I had made initial contact. Panels are on three roof surfaces and orientations.
Inverter rating: 4/5
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Professionalism and excellent customer service.

Dealing with MC Electrical was a good experience from the start to the finish. They deliver excellent, professional and personable service. The company is grounded in delivering top level products with great service values. I thoroughly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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Solar experience

Good quoting process.
Suneye assessment particularly valuable due to possible tree shade issues.
Prompt efficient installation.
Friendly efficient customer service. Grid connection smooth.

Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend this company

Great before and after sales service. Professional installers and attentive to all questions. Great local service. High quality products.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend MC Electrical

I had MC Electrical install a 10kw system after obtaining a few quotes and I found them to be very professional. The install process was smooth and of high quality. Ongoing support has been the big differentiator here. They followed up with phone calls and even checked how the system was functioning well after install. I’ve been firing off questions to them and they have been more than happy to help.

Highly recommend!! I wouldn’t use anyone else.

Cheers guys
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Excellent from quote to completion

I have been a very satisfied customer of MC Electrical for over 4 years. During this time they have maintained and repaired an old system through the last years of its life and recently replaced this with an updated and vastly more efficient system.
At all stages I have found everyone in the team, from sales enquiries and accounts right through to installation and after sales, to be full of useful information on options, courteous and considerate and prompt and friendly.
Any work performed onsite has been professional with reliable outcomes and the site has been left thoroughly clean and tidy.
The grid connection has been seamless with help provided at every step.
I have, and will continue to, recommended MC Electrical to my family and friends.
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Very happy with the service

We were very happy with MC Electrical. From the straight forward & transparent quoting process through to installation & their after sales service we found MC Electrical to be very helpful by making a point of always keeping us informed.

All their staff are professional, courteous & friendly & were a pleasure to deal with.

The sales/quote process was transparent ie not pushy but clear with costs & helpful in recommending the most appropriate system

Installation was performed without any issues & their post installation service is excellent (ie helping us get the best value from the energy retailer).

I have no hesitation in recommending MC Electrical for your Solar needs.

Panel rating: 5/5
Inverter rating: 5/5
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Great installer. Made the right choice.

We had MC Electrical instal our solar yesterday. They were on time, professional and did a quality instal just as expected. The sales person who came by to provide the quote was not trying to push a sale and was the most knowledgeable of all the sales people we had from other companies. Their pricing was also competitive compared to other top tier installers. We would highly recommend them.
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Fantastic installer and staff from start to finish, team brilliant

From assistance first learning about different tech, through to instalation and post sales tweaks, the team at MC Electrical are fantastic. They have a passion for what they do and to know about different setups, instead of just trying to sell quick and cheap solutions.
Panel rating: 5/5
Inverter rating: 5/5
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Walking the Talk

Concise and factual information at every phase from initial inquiry through to commissioning and handover. All the staff at MC Electrical, the consultant, office admin support and the electricians were pleasant to deal with. The electricians arrived on schedule delivering a very tidy installation and cleaning up at the end of the job. Excellent after installation support in getting the online system monitoring established and assisting with grid connection. My system is performing as expected and I am very satisfied with the installation and MC Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Quality, Passionate and Knowledgeable Installer!

The whole team was so customer centric from start to finish, you could tell that they are passionate about the product and services they sell. Could not recommend MC Electrical highly enough!
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Awesome job and after sales support!

Prices were upfront, everything went smooth and no complaints! Thanks
Panel rating: 5/5
Inverter rating: 5/5
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Our third home solar install with MC Solar

We've now used MC Solar for solar installation at our last three homes and their quality and customer service is always great !
We've continued to use MC Solar each time as we want a long term well researched and high quality solar system with long term support and warranties you can count on if needed.
They are also very accommodating with installation as we had to push the date back several times when our new house build kept being delayed. When it comes to installation, the MC Solar installation team are employees - not sub contractors - and are all very professional, informative and respectful of your home and ensure that the cabling between panels and inverter and meter box is very neat and unobtrusive.
The sales and after sales/customer support team are also very helpful and proactive to ensure you get the optimum results from your solar.
A great locally owned business to deal with !

Panel rating: 5/5
Inverter rating: 5/5
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Excellent reliable company

Happy from start to finish.
Yorick came to discuss our options and was very knowledgeable and gave good advice.
Installation was smooth - polite competent tradesmen.
And most importantly excellent post- installation support.
Was recommended by a friend who used them and was jot disappointed.
Thank you MC Electrical!

Panel rating: 5/5
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Best service and very high quality

Like others, I found the entire process extremely easy and professional with a high level of service and attention to detail.

While you may see their costs higher than some other advertisements, they will ensure your panels are installed properly and are of very high quality. The costs pay for themselves.

Everyone was very professional and polite and explained everything I needed to know.

I would highly recommend MC Electrical to anyone.

Panel rating: 5/5
Inverter rating: 5/5
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Great communication, efficient install.

Sales and quoting over xmas break was easy, done with email and images, several options considered and settled on a 10Kw system, Q cells + fronius

The installation in April went smoothly and on time with a crew who communicated well and go the job done. It was light rain on the day but this did not seem to be a problem for them.

Connection after was done easily and all was well with the current supplier (AGL) system works really well and daytime grid usage is practically zero. Exporting max to grid on sunny days.

Inverter rating: 5/5
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Great team

From the initial quote wit Mark through to installation, the MC Electrical team have been fantastic to deal with. Any questions I had were answered promptly and nothing was a problem, highly recommend them if your looking to install solar.
Inverter rating: 4/5
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You couldn't do better than go with MC Electrical

I had previously researched in depth solar retailers for a friend and suggested she go with MC Electrical after having met with their sales representative. My friend was delighted with her solar panels and installation. So when it became time for my son to have solar panels installed he went with MC Electrical as well and he was delighted with the service and product he received. Then our solar panels gave up after 9 years so we knew who we would get to replace our system - MC Electrical! Once again - fantastic service, fully explained procedure and the installation went like clockwork. The service from everyone at MC Electrical is professional. Everyone is an employee - no subcontractors. Office staff who call are pleasant and informative keeping you updated with everything. The electrician and their apprentices arrive at the appointed time and are polite and clean up after themselves.
They are not the cheapest but then as my husband says "you get what you pay for". Their product and service are worth any perceived additional cost.
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Confident To Refer

Customer service was a complete package from sales through to final install.
All enquiries and concerns addressed.
Price point a little higher but system components rate highly on research.
Business owner appears committed to best practice.
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Great all round

Trent was amazing and talked us through everything we needed.
Hannah & Kimberley & Jackson were efficient in the office with paperwork and bills etc.
Shane kept in touch and tried his hardest for us with Energex!

The system is amazing (Enphase micro inverters) and we were pumping out 60kwh a day in winter!

Panel rating: 5/5
Inverter rating: 5/5
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Outstanding installation

I’ve just had a great solar panel experience courtesy of MC Electrical. The design was a lot trickier than I had realised with roof configuration and shade, but Trent and Suneye put together a package that’s performing better than projected. Can’t speak highly enough of the team. Top class job guys.
Panel rating: 5/5
Inverter rating: 5/5
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Professional service from sales through to implementation

This has to be one of the best companies I have ever done business.
Sales-fully explained options and solutions, no pushy sales techniques.
Service delivery-once order was placed, communication was great, appointment schedule maintained.
Installation- The workmanship and standard was very high.
Post sales-quickly respond to any questions

Panel rating: 5/5
Inverter rating: 5/5
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Very Professional

Kudos to the MC Team who were in charge of my Solar Installation from Quotes to Commissioning. You guyz were excellent in your dealings all through. 3 months since installation and overall results are as predicted.
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Excellent company to deal with.

Would highly recommend MC Electrical. The customer service was great, the installation went as planned and system is producing just as they said it would. Best company I have dealt with in a long time
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Exceptional customer service

Excellent customer service, went out of their way to provide advice with an insurance claim. Installation team were very professional and conducted a thorough handover before leaving the site. A++.
Panel rating: 5/5
Inverter rating: 5/5
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Brisbane's best solar installer

From initial quote to install was almost 2 years (by our own choice, initially a renovation but decided to knock down and rebuild).

Could not fault the process throughout. Builder was happy to work them, as MC Electrical were too.

We went the premium option and would have no hesitation in doing so again for our next project.

If you want to go for the best then MC Electrical is where you need to go.
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Professional and efficient.

We've got very positive experience dealing with MC Electrical.
Start from the quote, to design best position for the PV panels on our roof, coming on time the day of installation
appointment, to installing 7.8KW system, and having it up and running same day, with no problem.
It's very reassuring, they only a phone call away if we ever have a question, or a problem.
Our system is working very well, and generates electricity even on the cloudy day.

Thank you MC Electrical
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Capable installer - quality work.

Very happy with the quality of the install and the equipment. The system wasn’t cheap - but the installers did a perfect job, the system is working well and they kindly removed my old TV antenna from the roof and replaced a few roof tiles which were damaged in the install. If you are looking for a quality install rather than a cheap job - I’d recommend MC Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Great business

We have just had our Solar system installed by MC Electrical and could not recommend them highly enough. Right from the very start of quoting to finish we were kept informed with what and when things were going to be done and the guys that did the actual installation were excellent, arrived on time and went out of their way to make sure everything was working before they left. An extremely professional Business and just great people to deal with.
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Professional from start to finish

Customer service was great all the way though the sales process, which unfortunately seems to be a rarity in Australia these days. The installers arrived and were friendly, efficient and informative. Quality install. These guys take pride in what they are doing. Very happy with my choice and would highly recommend MC Electrical.
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Great interaction, easy install

It was a pleasure to work with MC Electrical from initial contact through to final install. They were professional, responsive and knew their stuff. I felt like I was getting good advice at every stage.
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Problem fixed with after sales customer service

Had my instalation for 2 yrs and few months. Had a problem with the fuse tripping this week 2021.The boys came out and fixed the issue promptly. It was little black ants that were tripping the fuse, couldn't believe it but replaced the fuse with new one. This aust company is a good example of prompt service and friendly professional tradesmen. 5stars plus.
Panel rating: 5/5
Inverter rating: 5/5
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Great service from start to finish and after.

We took a while to decide who to go with and then which system to go with. MCE were very patient through the quoting process and ran a number of possibilities passed us. We had a number of email and phone conversations and a face-to-face visit from the sales team.
Once we decided on the system the pre-installation process was clearly laid out and the installation day was very straightforward; the guys arrived on time and were gone in a few hours.
They handled all the paperwork and kept us aware of how the process was going.
They have continued to provide support after the install, answering calls and emails with our questions and even helping us to get a better tariff from our provider.

More than happy to recommend MCE.

Inverter rating: 5/5
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Very satisfied

Quoting process went well we had representative to contact if we need clarification he was very helpful. The installers were on time & explained very clearly the installation process we are very happy with the quality of their workmanship. The customer service has been very professional & didn't end once the installation was completed.
Panel rating: 4/5
Inverter rating: 5/5
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Truely did a great job at every stage. From, sales, install and follow up!

Great service and assistance at each stage. Very proactive follow up, including post install.
Inverter rating: 5/5
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Five Stars from a Satisfied Customer

I rarely provide feedback and particularly not 5 stars unless it is fully deserved, which is definitely the case with this review of MC Electrical who recently installed my 10.8kW solar system. I found them top notch in all areas. Throughout the entire process they were very proactive, helpful & professional, a pleasure to work with, responded promptly & knowledgeably, and installed the solar system as scheduled without any issues. As an engineer asking many questions I also found them to be technically very competent, have a true-blue passion for solar technology and products, and understood how best to integrate the products into a robust system and quality installation. This is highlighted through ‘Mark’s Blog’ on their website with their pragmatic reviews that highlight both weaknesses and strengths, through to their actual approach undertaken for solar installations. As a simple example they take additional care to ensure electrical cables don’t just meet the minimum code requirements as some installers do, but are also adequately sized to improve efficiency and avoid issues such as inverter de-rating due to excessive voltage rise. www.mcelectrical.com.au/solar-voltage-rise-explained/

I also found their pricing was amongst the best when comparing quality installations using the same products. I acknowledge that I found cheaper systems during my initial market assessment but my focus was on assessing high quality & proven products that come with good warranties from an installers that is also here for the long haul. Ultimately you get what you pay for. From my perspective and experience I have no hesitation recommending MC Electrical.

Panel rating: 5/5
Inverter rating: 5/5
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Sales, installation great, post installation service only ok

The salesperson was great and came up with a design that managed to squeeze more panels on my roof than any other company. They also answered all my questions timely and professionally.

The installation was good but it took 2 days, instead of the planned 1 and then there was a follow-up piece of work to fix the TV antenna.

I got the SG8K-D Sungrow inverter with integrated Solar Analytics (SA) installed.

Right from the beginning, SA was reporting my system as underperforming which surprised me quite a bit. It turned out that this was caused by the fact that my system is export limited. Performance is the only piece of data SA provides that Sungrow web portal doesn't and it was wrong. I would expect the installer to let me know about that upfront which they didn't.

My export is limited to 5kW but my inverter struggles to hit that limit and on most days maxes out at 4.8kW. The support engineer didn't know why this is happening and they escalated the problem to Sungrow support. Firstly, I had to follow up with the installer support to learn about the progress of my case, secondly, there were changes made to my inverter multiple times but I was never notified about them. I noticed them because my export values were out of the ordinary or my inverter stopped producing energy and need to be manually restarted.

My case hasn't be resolved till today and my last email from late April hasn't be responded to. If the full 5kW can't be reached then I would expect the support to let me know about that.

5% drop in production might not be a big deal but I went for a premium installer who positioned themselves as one of the best if not the best in the industry. Because of that, I would expect them to know why this is happening or even better let me know about this shortcoming of the Sungrow inverter before I signed the contract so I could choose a different inverter.

BTW, the inverter never reached 8kW either. I tried to max it out but it highest number I've seen is 7.9kW. This is much less of a problem because I rarely consume/export so much energy. It just shows that the inverter struggles to operate at 100% of its capacity.

If I knew that SA is useless in my case and Sungrow struggles to reach the export limit I might have chosen a different inverter. Unfortunately, this information has not been provided to me.

Panel rating: 5/5
Inverter rating: 4/5
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Amazing from start to finish

This was actually the second solar install that MC electrical has done for us! One at our old home and now at our new home. As we expected, Jaime the solar consultant (sales) was excellent. Very knowledgeable, and listened to what we wanted. She designed a system that met our needs, while balancing the cost of the system and the technical challenges of the site. I asked a lot of stupid questions and she answered them all! She worked through a number of ideas until we were both happy with the final system design.

The day of the install was great. Dane, Trent and their crew turned up at 07:30am and were ready to start. Dane explained exactly what was going to happen and answered more stupid questions. The guys worked all day and got everything finished on time. They even managed to rope in some help from a crew on a nearby job! Dane finished up with some explanations and left the site tidy. The crew were are friendly and professional at all times.

Kimberly, Jem and Hannah in admin were all super helpful and when the bill came it was supported with plenty of information.

Finally, post install customer service from Shane & Jackson has been superb. Again stupid questions are answered in an easy to understand and timely manner. I'm looking forward to the continuing relationship with MC Electrical!

Panel rating: 5/5
Inverter rating: 5/5
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Top experience

MC Electrical were great from the get go. I've installed solar before on our old place but went out to 3 different companies this time for a quote and MC were the first to reply. They didn't push anything at any time and were happy to answer any questions I had. I felt the other two installers I approached either didn't have the depth of experience MC had or weren't interested to follow up. MC worked with my requirements and came up with a genuinely tailored design that is working as promised one month in. From office to site team, I can't fault them or recommend them enough.
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MC Electrical you can trust

MC Electrical were super easy to work with from first contact. We were confident knowing they were the best in the business referred to us by friends. They have an awesome team, the guys that were here on installation day friendly and easy going. No issues at all so if you're looking for solar do not hesitate to get in touch with MC Electrical they know their stuff. Having solar installed is a must investment!!
Inverter rating: 5/5
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Above and Beyond

From the initial phone consultation with Ben it was clear I was dealing with a quality company. There was no hard sell, just the facts and heaps of useful information.

The install team arrived on time and were a pleasure to deal with leaving no mess behind!

The after sales support is where MC Electrical really shine, from the replacement of cracked tiles to getting my system running flawlessly, they were quick to resolve any issues I had!

I would highly recommend MC ELECTRICAL to anyone looking for quality and service that is truly second to none!!

Panel rating: 5/5
Inverter rating: 5/5
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Choose MC Electrical & Thank Me Later

The entire process from initial request to installation was simple yet professional. There was not a hitch during my installation, communication was spot on and all of MC Electrical's supplementary information is presented on professional flyers as well as easy to find website links. On the day of installation, the installers used ladder guards to prevent scratches to your gutter and cleaned up after themselves. Clean and conscientious tradies? Yes, they do exist and they work for MC Electrical.

I cannot recommend the team at MC Electrical enough so do yourself a favour, and have your solar panels installed by them.

Panel rating: 5/5
Inverter rating: 5/5
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Outstanding Professional Service and Product

MC Electrical from their sales / quote process to the installation and aftercare have been great. They tailored the system for our needs, giving us the option of several different brands to provide us many budgetary options. The sales process detailed the hardware that would be used as part of the installation process, and realistic expectations on timeframes from quote acceptance through to the time required for the retailer to update our meters.

Following the installation of the system, MC Electrical have monitored our system to ensure it is operating as designed. This feedback has provided piece of mind for such an important investment. We have recommended MC Electrical to our family and friends who have engaged MC Electrical to install their solar systems also.

Panel rating: 5/5
Inverter rating: 5/5
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Good result!

Very happy with the quoting process, install and the follow up service.
So far so good!
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