CSA Services Reviews
Based on 569 ratings Aus Ranking
- 5 star 119
- 4 star 403
- 3 star 46
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.23
- System Quality 4.37
- Customer Service 4.58
- Installation 4.58
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CSA Services is based in Brisbane and serves Queensland and NSW (for Commercial Projects only).
CSA Services can transform the way you create and use energy. Our expert energy management helps homeowners; businesses and communities reduce energy costs, increase property values and lock-in savings for years to come.
From quality grid installations and connections (3kW to 1MW) to off-grid and remote power, we are energy management experts. CSA Services delivers exceptional customer care, backed by genuine business relationships and industry expertise.
When you choose CSA Services you receive quality solar solutions, the best advice and reliable installation from an honest and trusted company.
CSA Services Solar Reviews
15kw System + Battery - fantastic after sales support
This was the second system I had installed by Paul at CSA. Paul knows his stuff and does a fantastic Job both speccing and installing. If anything goes wrong Paul always answers the phone and answers questions and helps getting things resolved. Premium gear,Premium installation and premium service. Have recommend to friends and family and have had the same feedback. Definitely would recommend. Show additional information
Brilliant, no need to look elsewhere
Only company that sent out an advisor who spent an hour up on the roof, measuring and checking out best positioning. Excellent after sales. Qkr! Company so why look elsewhere? Show additional informationExcellent service and honesty when quoting and installing
The quoting process was made extremely easy and transparent with honesty provided by the salesman throughout.Installation went off without a hitch and so far the ongoing customer service has been great! Show additional information
Great installer, effortless installation.
The quoting process was easy, I managed to get a top quality system at a great price. The installation was effortless, they arrived on time and everything went according to plan. They were very organised, polite and tidy. I would highly recommend CSA Services, they even helped to organise the grid connection after the installation. Thanks Solar Quotes and CSA Services. Show additional informationSupplier Reply
Hi Ross,Thank you for taking the time to leave your review. I will follow up on the schematic circuit diagram and ensure this is sent through promptly.
Kind regards,
Catherine Show additional information
Great Solar Experience and Advice
The whole process was so easy and the installaion was done quickly and professionally. The team was very friendly and answered all our questions.Thanks Paul and Catherine for the great service, will definately refer my friends to your wonderful business. Show additional information
Still waiting installation of new meter from AGL. So at this stage no rating for quality of system
All went very smoothly - Every thing was well organised and completed on the day. Replacement of switchboard was required and included in original quote Show additional informationBest price!
Great company to deal with even though the installation was a bit trickier than quoted for. Highly recommended. Show additional informationCheers
Harry Show additional information
Hassle free.
Was really happy with the original quote, with no hard sell unlike some of the other companies. Roy was very happy to work with me to design exactly what I wanted, within my budget. Installation guys were friendly and after sales service has been prompt. Show additional informationSupplier Reply
Hi Craig,Thank you for your review! It was certainly a warm couple of days during your install!
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi John,Thank you for taking the time to leave a review.
As discussed, the lead time for the solar metering works has increased significantly since the electricity retailers such as Origin and AGL have taken over this work from Energex (Power of Choice reforms). This is compounded by the fact that Origin in turn sub-contract this work out. If an appointment is required, such as your situation, then the lead-time is even more prolonged.
I have sent Origin New Connections an email again today to see if they can provide an update on your status.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
We went through SolarQuotes for 3 quotes, 2 installers replied, one couldn't be bothered to get back to me. The 2 quotes we got were for very similar price, used the same racking system (Radiant), same inverter (Fronius), just different solar panels. In the end we opted for a bigger system (10.8kW) installed by CSA Services, for the budgeted price. From initial consultation to final sign off we are very pleased we chose CSA. The initial consultation was conducted by an electrician, not a salesman like the others. He was informed, polite and not pushy. We had a lot of questions, some on the day, and many after, which were answered promptly and to our satisfaction. We had to wait a while for the inverter to be supplied, but the installation was professional, neat and tidy, and exactly as we had requested. The weather unfortunately didn't cooperate, requiring the completion of installation to the next day. There was a 3 week delay until the electricity meter was replaced, while I was itching to turn the system on. That happened yesterday, and today the system is running. Quite addictive (and informative) to be able to monitor how much power is being consumed, and how much is being generated with the App from Fronius.
We are were very pleased with CSA Services, until I noted a fault in the data from the Fronius smart meter. The system apparently never exported any electricity back into the grid, despite producing in excess of 7kW, with no power consumption apart from the fridge and pool pump. I called and informed them of the problem, and was told they will get back to me as soon as someone has looked at the data. A week went by with no reply. I called again, and again the same promise of getting back to me was never fulfilled for week. I called again, a little annoyed at this stage, and was met with a rude reply that they will get back to me. It took 4 weeks for them to get back to me and send someone out to have a look.
The initial consultation and installation went smoothly, and the system works, but the aftersales service leaves much to the imagination. Show additional information
Great install, fantastic value for money.
Sales process was very informative and thorough. The system was installed with no issues at all and everything was very well done, with great attention to detail. very happy with our new solar system producing plenty of energy! Show additional informationSupplier Reply
Hi Xin,Thank you for taking the time to leave a review.
We are pleased your solar experience was smooth and easy! :)
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
THEN they asked me to pay for all that! I declined to pay.
I had tried to contact the salesman but he went off line ( in fact he was on leave but this was not communicated to me). After a few days the salesman Roy called me at night, when he finally got to hear of my complaints. I sent him photos. He also seemed surprised it had all gone so wrong. He apologised and organised for everything to be fixed. On 28/3/19 it all got sorted. And now its making lots of power! Alinta is due to swap the meter on 2/5/19.
I think the problem was a lack of supervision for the installation. Show additional information
Supplier Reply
Hi Julie,Thank you for taking the time to leave a review for CSA Services.
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Steven,Thank you for taking the time to leave a review for CSA Services.
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Sharon,Thank you for your review!
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi May,Thank you for review! We'd love to see your next electricity bill too if you wouldn't mind sending us a copy?
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information