CSA Services Reviews
4.5
Leave a review Based on 475 reviews
- 5 star 99
- 4 star 344
- 3 star 31
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.22
- System Quality 4.36
- Customer Service 4.62
- Installation 4.59
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About CSA Services, Solar Installers
CSA Services is based in Brisbane and serves Queensland and NSW (for Commercial Projects only).
CSA Services can transform the way you create and use energy. Our expert energy management helps homeowners; businesses and communities reduce energy costs, increase property values and lock-in savings for years to come.
From quality grid installations and connections (3kW to 1MW) to off-grid and remote power, we are energy management experts. CSA Services delivers exceptional customer care, backed by genuine business relationships and industry expertise.
When you choose CSA Services you receive quality solar solutions, the best advice and reliable installation from an honest and trusted company.
CSA Services Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
very happy
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Very good customer service. Extremely professional in the design and execution of the solar. Highly recommend.
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I like the way that CSA provides a quote and that is it. No haggles, no steak knives, that is it. Other suppliers tried to up sell, down sell and so forth. Don't have time for all that. If the quote is good, grab it.
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Very satisfied and would happily recommend CSA. Great and once they quoted they left it to us to decide. Other companies very pushing with calls for the sale. we got a quality product and are very happy we chose to install with them.
Prompt after sales service to assess a very minor fault which they picked up on. Show additional information
Prompt after sales service to assess a very minor fault which they picked up on. Show additional information
Paul and Cath were extremly professional and reliable throughout the entire process, from quote right through to installation. They have provided ongoing support for any questions we had about our system after installation. I would highly recommend their services.
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Excellent from start to finish, and fantastic follow-up information and service. No hard selling, Roy just let his price and quality speak for themselves. Excellent system and quality installation. Will happily recommend CSA Services to anyone who asks.
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Sales rep was very informative and professional. Once we had decided who we were going with the installation was booked within the same week. Installers were very prompt, professional and considerate. We are now waiting on our electricity supplier to install the digital meter.
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Supplier Reply
Hi Rhys,Thank you for taking the time to leave a 5 star review for CSA Services.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
From the time I requested quotes through SolarQuotes to the time of installation was less than 2 weeks. Very happy with the whole process and the installation from CSA Services was fast and had no issues at all. Everything was explained and customer service was great.
Thank you for taking the time to leave a review for CSA Services. We aim to avoid lengthy installation time frames and are pleased that we could complete your installation in a timely fashion. Hopefully the metering service provider can provide you with a quick turnaround as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Tanya,Thank you for taking the time to leave a review for CSA Services. We aim to avoid lengthy installation time frames and are pleased that we could complete your installation in a timely fashion. Hopefully the metering service provider can provide you with a quick turnaround as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
A very smooth and professional experience.
Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you had a positive experience.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Ryan,Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you had a positive experience.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
6kW SolarEdge HD Wave inverter with 8kW of Canadian Solar panels. Pool pump connected to inverter via wireless switch so that it only operates when there is sufficient excess solar power available. Went with CSA Services as they were the most willing to design a system which met my requirements (which included the ability to switch appliances on/off based on available solar power thereby enabling me to maximise self-consumption). Very happy with system and install. It has been operating for almost 4 weeks now without any issues.
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Not the best Price, but the very best Overall Service.
Roy Baker from CSA Services Quoted, and was willing to come back a second time to explain the System.
Courteney & Karen of CSA Services, in Admin. Most Helpful.
Installation Crew of 5, the Best. Kept us up to date while working.
Adrian Kay : Installer
Jayden : Fitting the Fronius Primo 5.0 Inverter
Adrian, Dean, Brady, Lana, fitting our Brand New Canadian 300w Solar Panels on our Terracotta Tiled Roof.
We would recommend CSA Services.
Regards, Dewsberry
Thank you for taking the time to leave a review for CSA Services.
We're pleased to hear that the level of service you have received from all team members was a 5 star experience. Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Roy Baker from CSA Services Quoted, and was willing to come back a second time to explain the System.
Courteney & Karen of CSA Services, in Admin. Most Helpful.
Installation Crew of 5, the Best. Kept us up to date while working.
Adrian Kay : Installer
Jayden : Fitting the Fronius Primo 5.0 Inverter
Adrian, Dean, Brady, Lana, fitting our Brand New Canadian 300w Solar Panels on our Terracotta Tiled Roof.
We would recommend CSA Services.
Regards, Dewsberry
Supplier Reply
Hi Dewsberry,Thank you for taking the time to leave a review for CSA Services.
We're pleased to hear that the level of service you have received from all team members was a 5 star experience. Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Dick,Thank you for taking the time to leave a review for CSA Services and for your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
We already had a quote from a door to door salesperson from another company.
Other Solar Quotes referral never contacted us to arrange quote (apart from initial email saying they would be in contact within 3 days!!)
CSA Representative was extremely professional and helpful, did a thorough inspection and talked us through the options. He provided us with a quote within 2 days and we accepted. the installation team were very friendly and professional and did a great job.
Overall would thoroughly recommend them.
Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you had a positive experience in your dealings with all CSA Services staff.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Other Solar Quotes referral never contacted us to arrange quote (apart from initial email saying they would be in contact within 3 days!!)
CSA Representative was extremely professional and helpful, did a thorough inspection and talked us through the options. He provided us with a quote within 2 days and we accepted. the installation team were very friendly and professional and did a great job.
Overall would thoroughly recommend them.
Supplier Reply
Hi Darryl,Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you had a positive experience in your dealings with all CSA Services staff.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
20*275W Canadian Solar panels (Made in China!!!) and Fronius Primo 5.0 inverter
Thank you for taking the time to leave a review for CSA Services. We are sure you will be pleased with the performance from your Canadian Solar CS6K-275P modules and Fronius Primo 5 international inverter as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Ali,Thank you for taking the time to leave a review for CSA Services. We are sure you will be pleased with the performance from your Canadian Solar CS6K-275P modules and Fronius Primo 5 international inverter as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
It would be helpful to have a more detailed user guide for a first time user. The information in product brochures is a bit scant
Thank you for taking the time to leave a review for CSA Services.
Our Owner's Manual contains all required documentation as per the Clean Energy Council guidelines, however, we are always open to suggestions and feedback on where we can improve.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Greg,Thank you for taking the time to leave a review for CSA Services.
Our Owner's Manual contains all required documentation as per the Clean Energy Council guidelines, however, we are always open to suggestions and feedback on where we can improve.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
We have been extremely happy with CSA Services. We were very impressed with CSA from the time we booked a quote to completion. We were very happy with Roy who did our quote, the Staff who installed our system and the Office Staff who were always helpful. Would highly recommend CSA Services.
Thank you for your 5 star review of CSA Services. We're pleased to hear that you had a positive experience in your dealings with all CSA Services staff.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Terry,Thank you for your 5 star review of CSA Services. We're pleased to hear that you had a positive experience in your dealings with all CSA Services staff.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Wanted to go with a local company. CSA was first on site for an inspection which was impressive as they demonstrated interest and gave me, the consumer, confidence that they were not going to run into problems later. Most other companies gave estimates etc remotely and were just salesmen. Prices were all comparable but CSA was most helpful with questions and getting back to me with answers. Gave me confidence. Loving my new 6.5KW system now.
Thank you for taking the time to leave a review for CSA Services.
We're pleased to hear that your happy with your new system.
Thank you for your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi David,Thank you for taking the time to leave a review for CSA Services.
We're pleased to hear that your happy with your new system.
Thank you for your business.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Good sales person got up and physically checked the roof / all paperwork done immediately and request sent for grid connection same day as completion - very thorough / nothing left to do myself / professional installers (answered all questions I had - fast - did a good job / Best price for the best system (went for Top inverter (Fronius) and mid range panels (Canadian Solar 275Kw) - over paneled 6.6Kw panels for 5Kw inverter for max output.
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The guys from CSA were excellent. Very professional and experienced. They explained to me what they were doing at every step. Cleared up after them and did an excellent job. Would recommend them to anyone looking for a solar installation.
Thank you for taking the time to leave a review for CSA Services and such positive feedback for our install team. They certainly work hard, but also love what they do and enjoy looking after our customers.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Nick,Thank you for taking the time to leave a review for CSA Services and such positive feedback for our install team. They certainly work hard, but also love what they do and enjoy looking after our customers.
Thank you for the recommendation as well.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
We had a bad experience with weather and getting fine days to install the system. Eventually got it installed with a couple of problems but they were sorted by CSA Services and was very happy with the installation.
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The whole process with CSA was handled with professionalism. The sales staff were non-pushy and tried to explain things/options fully. A couple of site visits to confirm/resolve potential issues were carried out. Office follow up quick and painless. The installers were in and out in no time, left no mess and a professional looking job.
We've had the system for over 6 months now, with no problems, and 2 bills that have been significantly decreased. Exactly what we wanted. Show additional information
We've had the system for over 6 months now, with no problems, and 2 bills that have been significantly decreased. Exactly what we wanted. Show additional information
Still waiting for meter changeover so not yet able to assess operation fully. I previously sent you an email outlining the relative performance of the three companies in the tendering phase. My bottom line is that CSA are clearly the best of the three.
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The after sales service and continued contact in regards to power prices and usage is appreciated. We have recommended this company to our friends and family.
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We obtained 3 quotes. CSA provided the best advice and then installed on the date promised. A very professional service.
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Great product knowledge of system that was installed. the installed system generated greater power than calculated, saving us more money with the electricity suplier
Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you are achieving good production results with your system.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
Supplier Reply
Hi Darryl,Thank you for taking the time to leave a review for CSA Services. We're pleased to hear that you are achieving good production results with your system.
Kind regards,
Paul, Catherine and the Team at CSA Services Show additional information
The whole process was explained clearly and succinctly by Roy, who answered our many questions appropriately.
The installation went smoothly with the minimum of fuss and the cleanup was spotless. Show additional information
The installation went smoothly with the minimum of fuss and the cleanup was spotless. Show additional information
They didn't stuff us around, they gave us a good price for a setup we were happy with and organised and completed the installation within a few weeks and the system is running really well
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Good design, knowledgeable sales and high quality work. Let down just a little by poor communication after the job with sorting a niggly issue.
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CSA also kept to schedule for the installation, and acted promptly to correct a glitch, when one panel was not properly connected. They had completed the installation within a day, in very upleasant heat. The team explained what I needed to know, and helped me download and activate the software. Very impressive.
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Is it getting monitored by csa
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All of our dealings with CSA were very professional. We purchased a 6.6 kW system with quality panels and inverter. The installation process was very smooth and professional.
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Everybody we dealt with at CSA Services from sales to installers were great. The installers in particular went above and beyond to ensure the finished job was to the highest standard possible. We are particularly impressed with the manner in which they insisted on taking the more difficult route with the Inverter connection, through the wall cavity of a 2 story home. I was expecting to see conduit running up the wall but they said they would not want it looking like that at their own home. This is the sort of service that has me recommending them to friends and family.
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The first installation was wrong, despite me questioning the installer about why he put the panels on the south side instead of facing north. Apparently they read the map upside down! They had no problems with agreeing to re-install the panels but on the day of re-installation, they didn't turn up. When I called an hour later, they told me that the person was delayed and would not be coming that day. This ended up being a wasted day for me because I took the day off work. They rescheduled again and turned up on time. This time the installer left his ladder behind. They also left a hole in an internal wall. And the office staff sent me an email telling me they had informed AGL about my solar meter when my retailer is Alinta.
Having said all that, the system itself looks good and Roy (salesperson) was a very polite and helpful person. Show additional information
Having said all that, the system itself looks good and Roy (salesperson) was a very polite and helpful person. Show additional information
After having been told different stories about solar, bad or good, I decided to have a go by installing solar: best decision ever.
I can now see how this system is really efficient in term of production, consumption and specially value for money.
My last bill was 59 AUD for a period of 2 months with AGL, instead of 350 AUD quarterly. Show additional information
I can now see how this system is really efficient in term of production, consumption and specially value for money.
My last bill was 59 AUD for a period of 2 months with AGL, instead of 350 AUD quarterly. Show additional information
Sales person was very knowledgeable and made suggestions that other sales people had not raised. Excellent installation team. The company was flexible with their installation arrangements so that the roof restoration could occur. Good customer service from the Admin team but on several occasions there were failures to follow up phone calls and that we had to phone for information regarding installation date changes when wet weather occurred.
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