AG Solar Pty Ltd

AG Solar Pty Ltd Reviews

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4.9

Based on 514 ratings

About

The difference with AG Solar is that our business began with two local qualified electricians, Trent and Daniel, having a passion for renewable energy. They wanted people to receive reliable information without sales tactics in an ever-changing space, which has now become essential for everyone with a home or business. The need for this honest information, quality products and high level of customer service in their local area led them to teaming up to form AG Solar.
 
In renewable energy there is consistently new technology and research so we think it is important to be passionate about the industry and always learning new information for our customers. We want to be able to inform our customers about any needs they may have including electric vehicles/charging and solar battery storage. We think if we stay at the forefront of the industry our customers will reap the rewards and won’t be supplied with outdated information and products. 

 

AG Solar value customer service and will ensure the process is straightforward, which begins with directly speaking to either Trent, Daniel or trained in-house employees. You will also have one of our four electrical in-house teams do your installation, not just any contractor that arrives. With over 20 years combined Solar experience we can design and install the perfect system for your individual requirements.

Reviewers report paying: $6,000 - $10,400 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

AG Solar Pty Ltd Reviews (514)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 357
  • 4 star 152
  • 3 star 5
  • 2 star 0
  • 1 star 0

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A good choice

All phases went went well. Nothing further that I can add.
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Offer a Great Service

The quotation/ sales process was easy to follow.

The installation was hassle free and the installers were very helpful and friendly.

Their customer service was excellent.
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Best All Rounder

Everything was proactive and smooth, very responsive as well. Would highly recommend their services.
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Ultimate Professionals

AG Solar were incredibly professional from the outset.
We were provided with two very informative quotes for consideration on both a small and larger system with very clear outcomes.
Their customer service was excellent; the installers were punctual and extremely personable and their work area was left spotless.
A couple of days after the installation we were provided with everything necessary for grid connection and warranty registration.
I will happily recommend them. We are very happy with our choice.
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Great service. The system is now pumping!

Trent came out and, on inspection, made some small mods to the design. The Quote was extensive and simple to understand.
The boys arrived on time and kept the site tidy. The only issue they ran into was a lack of a five sided socket to remove the existing panels, originally installed by SolarShop some 13 years ago.
Couldn't log onto my inverter post-install, until Tori from the office told me I was logging in via the wrong server.
Once installation was completed, AG Solar got straight onto Origin to have my smart meter installed
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AG Solar Review

From initial phone call to completion the whole process was fully explained and carried out in a timely manner.
I would highly recommend AG Solar for anyone’s future Solar needs.
Good to see an Australian company competing in a competitive environment employing local people who are committed to doing a good job.
Craig
Helensburgh
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An incentive was offered by AG Solar Pty Ltd for this review. Learn more here.

Very professional.

Professional company with polite and experienced staff. I would highly recommend. All work carried out on time and clean.
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Everything went as planned

The whole process was easy and straightforward. From quoting to discussing details to installation, it was smooth sailing. We were clearly told what to expect and when, and it all went exactly as planned. We had to move the installation for one day when we weren't in the house and they easily accommodated to that.
I couldn't recommend them more, it's very refreshing to receive this level of service with no issues, attitude, restrictions or dramas.
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Efficient and Reliable

After initial contact by phone, I received an email requesting a recent electricity bill and a photo of our main electrical board.
A professionally prepared quote document was received by email within 24 hours and a phone call to confirm receipt of same. AG Solar provided me with 2 quotes on different capacity systems.
The quote documentation was clear and informative with links to additional information on the panels and inverter as well as reviews.
I rang/emailed the company a couple of times requesting additional information which were responded to promptly.
Agreement was reached, with an installation date and time agreed.
The 5 installers were prompt and were employees of the company, not contractors.
They completed the job without any issues (to my knowledge) and throughout were polite and tidy.
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Amazing installer, super smooth quoting process, professional installation and amazing. customer service

AG Solar just installed our 8kW system and both the pre-install process, the actual installation and the customer service afterwards have been flawless. Your calls get answered, your emails are replied to, and every time these guys are on point, extremely professional and super friendly. Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 30-07-2022:

Efficient and professional response.

Very quick and professional response to questions and knowledgeable. Was not the cheapest but the quality of the product and the service behind it swung us. They installed on the promised day even though the weather was not good. No problems since but early days yet
Probably would be good if they came and did a technical run through on all the operation and interpretation of the enphase app with suggestions on how we adapt to our new world. A bit of after sales bedding down would be good. May still happen. We have 24 Sunpower 380 black panels with enphase inverters 9.1 kw system.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked John: "Are you happy with the performance of your system so far?"

. Yes. The summer months were exceptional and we have reduced our regular payment to approx 45% of the previous proposed payment plan and we have built up a credit with our energy supplier to cover the down period in the winter months. The system is performing to expectations but we went for a high spec model up front 9.2kw and 24 sunpower 380 panels with microinverters.
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Great team. Great communication. Very happy with my system.

Quotes were via email and communication via email and text message. I was informed on acceptance of quote 10% was payable and the balance on installation day. Estimate was 5-6weeks from acceptance and installation occurred within that time frame.
Inverter rating: 5/5
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Original Review on 16-07-2022:

Highly recommended

I bought a solar system through AG Solar who were professional throughout. They happily answered all my questions and questions and checks recommended by Solar Quotes. Their quote system was very clear and informative and their install team was in-house and not subcontracted. This was very important to me. The other company recommended by Solar quotes was equally good but my decision was based on the quality of panel and inverter quoted. I paid more than intended but was pleased overall as I know I got a quality system and quality install. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Marcel: "Are you happy with the performance of your system so far?"

Yes and then some.
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Great communication and efficient service

Trent and his team were great to deal with. Our solar journey was a bit bumpy but not anything to do with Ag Solar who were always quick to respond to any queries and who were willing to meet any requests I had. Our electrical system was old and could not meet the demands of an upgraded solar system. Although this was communicated to all of the quoting companies, Ag Solar were the only ones who sent an L2 electrician (thanks Adrian) to actually look at the system on site. Google maps and photos can only give so much information. Sometimes an onsite inspection is required. Ag Solar dont sub-contract so all of the people I dealt with were pleasant, efficient and knew all aspects of the whole project. The grid connection was seamless as we already had solar panels and were upgrading. The installation team arrived on time and after a problem free installation they cleaned up thoroughly. Great work guys! A shout out to the office staff (Amber, Lilly) who were helpful both on the phone and by email. The main reasons I chose Ag Solare were that they were a local company and they didnt sub contract. I have no hesitation in recommending them.
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Very Professional service

It was very easy to get a quote and the installer was able to answer any questions we had before the installation. The installation itself was done very efficiently and in a very professional manner. It was installed and working within about 3 hours of their arrival. AG Solar organised all the paperwork to have the meter changed, and were very helpful with post-installation support.
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Great Service, Highly Recommend

I recently had Solar installation done by Daniel and his team and am extremely happy with the result.
As the saying goes “you get what you pay for!”

From the detailed quotation and extremely helpful guidance from Daniel and Lilly, to the excellent work from the installation team this was overall a great experience.

Highly recommend AG Solar to anyone looking at taking the leap and getting Solar!!
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Exceptional customer service

Purchased a 7kw system from AG Solar in early 2023. I dealt mainly with Daniel, who was great with the information he provided as part of the quote and also sent through several quotes on request from me for different systems configurations. The installation was smooth with good communication in the weeks leading up to installation date. The guys who attended was punctual and left everything in good order. Lastly, when I did notice an issue with the system after installation and the AG Solar team was extremely helpful in looking into the issue and we were able to come to a solution. My experience with AG Solar's customer service has been top notch and I have no hesitation in recommending them for anybody in the greater Sydney area.
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So far so good

Information from Finn assisted me to start exploring and learning more about solar systems. I spoke with various companies, each of whom had something slightly different to offer. In the end we chose the biggest system we could afford, through a local provider, who offers good customer service so far. Our system is being installed next week. I'm unable to rate all areas of my experience yet as we haven't had the system installed. I am grateful for the guidance thus far.
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Top quality products, great price, delivered everything they promised.

This is a local company and recommendations from multiple sources were all positive. The price was competitive however their product choices were higher quality than others. They delivered the system on time, they communicated very well and were very easy to talk to.
Panel rating: 5/5
Inverter rating: 5/5
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Wonderful system completed by a fantastic installer. Thoroughly recommended!

The quoting process was rather long primarily due to my fanatical need on crossing every t and dotting every i. But to AG Solar's credit, they kept at it and have produced a wonderful installation.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 02-05-2022:

Great experience with a topic I was unfamiliar with

Great all encompassing experience from start to finish. You'd be lucky to find better. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Geoff: "Are you happy with the performance of your system so far?"

The combination of panels and inverter I have are excellent and exceeding my expectations
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Great Service and quality product

Trent and the team at AG Solar were always very efficient with responses and changes to the proposed system throughout the quoting and preparation process. I initially had a quote performed 1 year earlier, but circumstances changed and wasn't able to proceed. When re-contacting Trent, he reviewed my original requirements and sent a new quote promptly. I then changed the size and location of the panels - again Trent was prompt and accommodating with the request, providing advice along the way.
I ended up changing from a 6.6kw system to a 9.8kw system after several reviews and colleagues suggested get more panels than you need, and I have the roof space to accommodate.
There were some delays getting the right sized inverter stock in Australia, however the AG Team kept me in the loop as to the progress and re-booked the installation once the inverted arrived.
The installation day, I was quoted of arrival between 7:00 and 8:00am - Trent and the install team arrived at 7:30am and got to work straight away. It seemed like no time at all and they were done, all cleaned up - like they were never here. A demo of the inverter and connection to my WiFi and they were no their way. AG also arranged the certifications and net meter installation with my provider then emailed me all documentation. I'm pretty happy with the professionalism of Trent and the AG Team, as well as the installation, that is neat and tidy and compliments the house.

Panel rating: 5/5
Inverter rating: 5/5
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Quality Installation team and quality product!

A great experience from start to finish. The installation team did a great job and great quality work. All the work was well executed. Customer service was awesome and their assistance to get the system connected was immediate.

I spent a lot of time researching solar companies and came to the conclusion to go for a quality product with quality installation. For the effort and cost it takes to get solar installed on your roof it is not worth selecting cheap panels/inverters and having problems down the track - especially when you are getting your investment back in power savings anyway!

I would 100% recommend AG Solar!
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Great Experience

We used AG Solar to install our 8kw system. Although they weren't one of the recommendations, they do have a good local reputation and their reviews on SolarQuotes are also very good.

We ran through a number of options with them changing layouts, inverters and panel manufacturers and nothing was too much trouble for them with revised quotes usually received within an hour.

The installation was about 6 weeks after ordering, and the team on site were very good and explained the process on the day. Unfortunately they had to stop half way through due to a storm going through, but they completed they install 2 days later.

According to the app, they system is working well and producing suffcient power for our needs, with a good amount to export on days when we are out.

All round, very happy.

Panel rating: 4/5
Inverter rating: 4/5
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Solar

Easy, quick and responsive. High quality system. Still awaiting installation
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Very professional and great communication

Installation was very smooth and fast. The 2 installers were very professional.
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A solar win.

AG Solar we’re prompt and efficient. Despite a lot of demand we managed to have the installation up and running just weeks after receiving the initial quote.
We’re now solar powered and it’s marvellous. The next step will be a battery.

Inverter rating: 5/5
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Exceptional Team, Worthy of a 5 Star Rating!

From start to finish, AG Solar provided a professional, prompt and comprehensive experience. Daniel was approachable and was more than happy to answer the questions I had during the sales/post sales phase. The team offer premium products which was what we were after.

The installation team was polite, punctual and easy going and provided a briefing on the operations of the system and answered all the questions I had.

The team at AG solar were also prompt with providing post installation support which I was impressed by. Appreciated the check-ins to see how the system is going and also instructions on dealing with the energy provider/retailer.

Overall, I would recommend AG Solar to those in Sydney/Illawarra wanting to make the leap into Solar! Keep up the great work team.
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AG Solar - Highly Recommended

Great and trustworthy team, valued their advice and expertise, only supply high quality product. Responsive even after installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Outstanding Customer Service and After Sales Guidance

Daniel, Jye, Lilly, Amy and the whole team were fantastic to deal with from the start to after installation.
We received our quote relatively quickly and were given enough time to compare.
After comparing to other providers, we with with AG Solar.
They had a finance option that helped us.
We had to wait a few months for installation date to occur.
But we were constantly kept updated by the company on the install date and process.
We had a few queries about the Finance program but they were quickly answered.
On the day of install, the installers were very polite and the job was done within a few hours and the job site cleaned up afterwards.
We noticed a conduit that was a different colour to our colorbond and contacted the team, and they came back on another day to suit and painted the conduit to match our colorbond sheeting.
The team were also very helpful in explaining how to register for warranty and the app for checking on the solar power.
Great to work with a local team from the Sutherland Shire
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Worth the wait

I obtained quotes from three highly regarded installers on the Solar Quotes website: to be honest separating them was very difficult as all three were detailed, the installers extremely helpful in answering questions, none were pushy and all within cooee (<10% difference) of each other in terms of price. In the end I adopted the following criteria;
1. Keep it simple, i.e., minimize the add-ons and functions.
2. Choose well known brands, i.e., consider how long have they been around and likely to stay around?
3. Has there previously been an issue honouring warranties and how does the company respond to valid user feedback/criticism?
4. Has the installer thoroughly covered everything in the quote?

AG Solar was prompt from the moment I expressed an interest in the system - Amy (Operations Coordinator) responded to an initial inquiry after 1630 on a Friday afternoon.
The quote was very complete and comprehensive. Although the figures used in financial analysis weren't quite right the rest was spot-on.
The quote was dated 28June22 for installation ~22Aug22. Quote was accepted and deposit paid 7Jul22. System installed 30Aug22.
A week in advance of the installation I received confirmation of the date and the time, 7-8am, to expect the crew. They arrive on time and promptly got to work: Scott and Federico did a great job, left nothing behind and were courteous and thoughtful throughout.
I had some issues with the monitoring system (entirely my fault) which were quickly rectified by Jye.
AG Solar's Lilly had the meter switch organized in short order (< 1 day)
The only fly-in-the-ointment had nothing to do with AG Solar: Energy Australia was tasked with the meter changeover and although it eventually took the contractor <30 minutes EA's communication was terrible.
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Professional Company

AG Solar are a very professional and great company to work with from the beginning to the end.
They used top quality panels and inverters.
Highly recommend AG Solar.
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Seamless from Quote to Installation!

AG Solar team were very attentive and professional from the quote all the way through to installation.
Our questions were answered quickly and were very a tuned to our requirements.
The new system was an upgrade to a larger system. The old one was removed and the new components fitted without a problem to the AG Solar team.

Inverter rating: 5/5
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Simons install

All good. Staff installing were great and nice. They cleaned up after themselves
Inverter rating: 5/5
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Great Installation

We knew AG Solar had a good reputation in the Shire and we were thrilled that they were willing to travel to the Northern Beaches to do our installation. Any pre installation questions we had were answered promptly and we were very pleased with the efficiency and effectiveness of the installers and how they addressed any issues that arose. Overall a great job at a reasonable price!
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Awesome Installer, excellent service , great communication -HIGHLY Recommended & Impressed

Daniel, Lilly, Amy, Amber and Jye at AG Solar were excellent to deal with from start to finish.

Most important the installers are employees of the company and not sub contractors - that gives me peace of mind

Right from the start, the quotation process was outstanding.
I was impressed by the level of detail provided by Daniel who is very knowledgeable, professional and very quick in returning calls and answered all my questions and provided helpful advice and information

The day of the installation was scheduled promptly.
On the day of installation Scott and his 2 member team arrived, introduced themselves and got to work and completed the install of Sunpower panels and Fronius Inverter in half a day
They were polite, professional and tidy. At completion of install they demonstrated the system to us and ensured the inverter was connected to Wifi properly.

Follow up by AG Solar in regards to arrange install of smart meter occurred on the next day and all necessary documents sent to the appropriate network suppliers and energy retailer with a copy to myself. In short there is little now to do but wait for the energy retailer to contact me. AG Solar provided additional detail should I have to contact the energy retailer.

Would STRONGLY & HIGHLY recommend AG Solar as a reliable company to choose for your solar purchase and would choose them again in the future

Panel rating: 5/5
Inverter rating: 5/5
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Quality system, quality service

Made it easy - prompt with the quote, available for enquiries, kept me up to date and turned up when they said they would (despite a bit of rain) - grid connection was all sorted before I knew it
Inverter rating: 5/5
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Original Review on 22-10-2021:

Fantastic Installer excellent service and very happy with our new solar system

Professional staff and great quoting.
Installation had a couple of hiccups which were fixed. Polite Tidy and Punctual installers.
Sony Portal set up eventually.
Very happy with install and great generation
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Barbara: "Are you happy with the performance of your system so far?"

Our system has performed to expectations.
We did not get a battery as they are too expensive
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Sales person made commonsense when speaking to a novice. Explained, why at this stage we did not need a battery system

AG Solar, Sales person. Trent explained the system that was required. Several other quotes suggested much larger output systems with battery back up
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An incentive was offered by AG Solar Pty Ltd for this review. Learn more here.

Best installer in sydney

Amazing service and excellent communication. Right from the start, the quotation process was outstanding compared to other highly rated installers. I was impressed by the level of detail provided. The day of the installation was scheduled promptly and even brought forward by them without asking. 4 professionals did the job in about half day. Not issues whatsoever. I highly recommend AG Solar and would choose them again in the future if I need to.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by AG Solar Pty Ltd for this review. Learn more here.

AG Solar were awesome from start to finish

AG Solar were excellent to deal with from start to finish. Trent clearly explained the pros and cons of different options to deal with our shading and answered all my questions. Install on the day was great and the team were very friendly. Very happy with our system.
Panel rating: 4/5
Inverter rating: 5/5
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An incentive was offered by AG Solar Pty Ltd for this review. Learn more here.

Excellent From Start To Finish

When looking at installing solar, I shortlisted AG Solar based on their excellent reviews and the fact that they were a local installer.
Their customer service was great from the start. They were keen to get an understanding of my specific requirements and provided helpful advice and information. Even though they were not the cheapest option, I selected their quote as it offered good value for money based on the quality of panels and inverter.
Their communication throughout was excellent and everything went smoothly on the day of installation.
They followed up to check that I was happy with everything after the installation.
I couldn't recommend them more highly.

Panel rating: 5/5
Inverter rating: 5/5
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Very professional

Everything from first contact to installation was great. Team who came to install on the day were fantastic, so professional and walked us through the process. Cleaned up after themselves too which was a bonus.
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An incentive was offered by AG Solar Pty Ltd for this review. Learn more here.

Thoroughly recommend

The guys at AGSolar did a fantastic job, advice and pre-sales was awesome, on the day turned up on time, completed on time, clean and professional job. Even the post sales questions I had all answered very quickly, really recommend the team at AG Solar.
Panel rating: 5/5
Inverter rating: 5/5
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Could not wish for a better experience

We had been considering installing solar for a while, we'd researched different panels and inverters and were ready to make the jump.

After obtaining several quotes AG Solar was a chosen supplier, this was based on the way in which Adam took the time to talk with us and understand our needs. He was thorough and answered all of our questions, nothing was a hassle.

The communication with AG Solar was amazing from start to finish, clear and concise messages. We were kept informed throughout.

On the day of installation the guys arrived, introduced themselves and got to work.
They were polite, professional and tidy. At completion of install they demonstrated the system to me and ensured the inverter was connected to Wifi properly.
We purchased the Solar Analytics monitoring product as part of this install, it was configured and login details sent the very next morning.
In my opinion this is worth every cent, having rich data available on energy production and usage is exceptionally useful.

A few days after install we received a phone call to check-in on how things were going, and ensure there were no issues, this was a nice touch and demonstrates the level of service provided by AG Solar.

We had our system installed a few months ago and wanted to wait before writing this review, to give us a chance to see how the system performs over a longer period of time.
After almost 3 months we are super satisfied and so pleased that we chose AG Solar to be our solar partner.

Thanks to everyone involved at AG Solar, you turned a somewhat frightening experience into one which was easy to understand!
5 star service/
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Fantastic Solar Result

This was a great experience from the start. They are a great company to deal with, very well organized.
Our install was affected by all the wet weather but they kept us informed and on the day Nathan’s team were great.
So a 10.4 kw system is saving us money.

Panel rating: 5/5
Inverter rating: 5/5
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Brilliant Solar Company

What a brilliant company to work with. They were so professional producing epic quotations filled with all the info you may need on an online platform. There team clearly communicated throughout the install process and managed to get the job done by boosting the numbers in there team to avoid the incoming Sydney rains. Outside of the brilliant service and product they provided I was really happy to see the their dynamic team looked like they were actually enjoying their job. Well done on creating a fantastic company and thanks for providing me with a quality system.
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A very painless process

Quotation process was straightforward although they did not visit the site before quoting, answered all my questions without any hesitation, put me at ease with possible shadowing, in fact changed the design and added two additional panels at no extra cost.
Installation was done well although not an easy roof quite high with fairly difficult access, no complaints from the installers just got on with the job
AG Solar organised the grid connection with Origin which happened with minimal fuss

Panel rating: 4/5
Inverter rating: 5/5
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AG Solar are ace!

AG Solar were very easy to work with.
Open to questions (even the dumb ones), supportive and factual about all aspects of the system, installation, rebates and performance
Whilst the weather inhibited the original install date when it did arrive the team were friendly and professional.
Overall, I would recommend them and use them again.

Inverter rating: 5/5
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Smooth installation and well thought out

Trent was patient with us giving us a quote over 12mths before we gave the go ahead and was happy to answer questions about the equipment and the information that we were provided by other companies that had quoted us.

Our place is a townhouse and so we don’t have the ability to install a single inverter on an outside wall. Trent stepped us through the options and suggested micro-inverters.

This still left an issue in getting the power from the panels to the meter in an underground garage. The installer came out to check the place out and thought outside the box to make the process easy as well as neat and being obvious with the conduit hidden away out of site.

Would highly recommend AG Solar.
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