Stralis Energy Reviews
4.6
Leave a review Based on 17 ratings Aus Ranking
- 5 star 10
- 4 star 6
- 3 star 0
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.50
- System Quality 4.63
- Customer Service 4.71
- Installation 4.75
Timeline
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Stralis Energy is a Solar Power Installation business based in West Ballina NSW and serves Northern NSW. Here are their reviews as submitted by visitors to SolarQuotes
Stralis Energy Solar Reviews
Fantastic installer
This was a very easy process, it was explained well and the installation went smoothly. Show additional informationA pleasant all round experience.
I found David Jackson to be very accommodating and helpful all the way through.The three installers that arrived were also very professional.all the way through to connecting the WiFi.
All in all a pleasant experience. Show additional information
Very pleased
Great customer service. Very efficient installation and managed all the forms and liaison with energy provider. Show additional informationExcellent installation
Complete professionals for quote and installation. We absolutely recommend this company and have already passed on the contacts to friends that are also interested In solar . Show additional informationGreat people to deal with. Well done
Sales/quote was very easy to understand & everything was explained.Installation team were polite, tidy and punctual.
Grid connection was done by David after installation. Show additional information
Fantastic Installation
We are really happy with the installation. Your team did a pretty good job and were very professional to deal with Show additional informationgreat system bad initial installation - conjute all over my roof but I sorted it
The sales process was good, Installation a nightmare but eventually they fixed it - the installation guys didn't get briefed from the company - they wanted to get in and out as fast as possible I would not recommend Stralis to any one for this reason - they told me they were electrical engineers - I didn't dream their installation contractors could do such a bad job!!! They only gave me a form for the grid connection.Supplier Reply
Hi Kerrie,It’s very unfortunate that were unhappy with the installation process and apologies that you feel we let you down. As an Electrical Engineering company with a vast amount of experience in all aspects of the electrical and renewable industries we strive to deliver the highest level of product and service to our customers. Our installers are highly regarded and have a detailed history of doing fantastic work.
In regards to the conduit, we will make sure from now on that installation specifics are more clearly explained to our customers to avoid such misunderstandings.
Your home has cathedral ceilings and the location of the conduit visually can be an issue when this is the case. Please note that this was discussed, and approved by you prior to installation, as well as the location of the panels and inverter. Once installed you informed us you were not happy with the look of the conduit in this location, so we worked out another design and we reinstalled it.
We also returned to change the SMA inverter for another option because after installation you informed us you didn't want a red inverter, as well as moving it from the original undercover location to the outside wall as you asked.
We did not charge for these services, nor did we charge to upgrade the racking system after the panels were changed for an all-black model (which were not included in the original system design).
In regards to grid connection, we completed your Essential Energy grid connection prior to installation and the final phase required is a smart meter installation. For this we provided the completed documents for you, and as instructed by your electricity provider (who organise installation of the meter) the homeowner needs to sign this to submit the form, we cannot sign the form for you as we are not the account holder. This process is noted on the first page of the system proposal provided to our customers.
Thank you for your comments as any input is helpful for us to improve our services.
Regards,
The Stralis Energy Team Show additional information
Very happy with the outcome.
Right from the start we were impressed with Stralis. They listened to our needs, provided professional advice and then offered us a very cost effective solution. The installation team were great and had the system up and running before we knew it.So, if your are after an informed and friendly solar installation company, then these are the guys for you. Show additional information
I'm probably the hardest customer to deal with, wanted everything perfect, black rails, black panels and black fixings.
We worked on the best install and panels based on our layout and ensured aesthetically the panels looked good, David worked hard to ensure all this happened!
The system works better than I expected exceeding the KW production we thought we'd produce given our split roof West and North.
Sales and Install were professional and attention to detail was second to none. Show additional information
We worked on the best install and panels based on our layout and ensured aesthetically the panels looked good, David worked hard to ensure all this happened!
The system works better than I expected exceeding the KW production we thought we'd produce given our split roof West and North.
Sales and Install were professional and attention to detail was second to none. Show additional information
Had quality service from both organisations. Went with Stralis on experience and the confidence they gave me. They matched a cheaper quote from the other and provided me new beaut black framed panels.
Show additional information
David was always contactable and always got back to me with answers to questions. Left all the sale techniques out of it and seemed pretty genuine. Installers did a great job in one day, pretty steep roof to contend with but got it all done
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Exceptional service from Dave, he was more than happy to come out and answer any questions we had and to change the layout to best suit or roof space.
Installation guys were very professional and it went smoothly.
Enjoying keep a check on how much electricity we are making through the app. Show additional information
Installation guys were very professional and it went smoothly.
Enjoying keep a check on how much electricity we are making through the app. Show additional information
We experienced good, fast service. David was responsive and helpful in his advice. The installers were friendly, respectful and did a good job. Installation only took 1 day.
We were surprised that with the government rebate that the 6.1kw system wasn’t much more than the 5kw system so we went with the bigger system.
They system has been running for about 4 weeks now with no issues yet and seems to be generating a good amount of power. Show additional information
We were surprised that with the government rebate that the 6.1kw system wasn’t much more than the 5kw system so we went with the bigger system.
They system has been running for about 4 weeks now with no issues yet and seems to be generating a good amount of power. Show additional information
Awesome guys, Josh and Dan the two owners are top blokes. Extremely honest and purely want the best for the customer. They have done everything for our business in the last 12 months, from Solar to Swtichboard upgrades, all working in with us so we have never had to close the facility at all.
Can't speak highly enough of these guys Show additional information
Can't speak highly enough of these guys Show additional information