Arise Solar Reviews
3.5
Leave a review Based on 103 ratings Aus Ranking
- 5 star 26
- 4 star 35
- 3 star 12
- 2 star 5
- 1 star 25
Average Customer Review
- Value 3.73
- System Quality 3.74
- Customer Service 3.41
- Installation 3.55
Timeline
Reviewer supplied photos:
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Arise Solar is a Solar Power Installation company based in and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
Arise Solar Solar Reviews
Poor customer service and refusal to repair damage
Initial process of sign up quick and easy . However after install it’s become a nightmare. A leaking roof . That has been advised has been fixed , funny how we are home worked and no body has been around to do. 5 different conversations later , still not fixed .System 6.6 kw will not put out more than 4 kw. Advised by arise that This is normal , however all other operators tell us it should be around 5kw. Have requested the system be checked as it would appear possibly 3 panels are not generating at all hence only 4 kw. Company has refused . Now off to the ombudsman. Enough is enough tired of taking up my time to fix an organisation’s problem. Disgusted with the customer service. Show additional information
Very helpful and friendly staff and a good solar system
I have recently installed solar system through AriseSolar at my house. Arise solar consultants were very helpful and friendly. Their quick response and prompt actions were commendable. As like any other trades, there was some delays in installation, however, they were addressed immediately and brought all under control.I would not hesitate to recommend AriseSolar to anyone who is considering a solar systems to their property. Show additional information
Prompt and affordable.
Everything went well to plan. I varied the contract so payment was upon full completion, therefore paid when Energy supplier installed smart meter.I went for a more expensive Inverter than was originally offered and stayed with their recommendation of solar cells. Although the cells were a cheaper version they were still recommended by Solar Quotes.
Only took 1 day to install on roof and connected to the grid. Tradesmen were very professional on the day. They did break one roof tile but had previously asked if any were available (I had some spare) and promptly replaced the tile. The company organised the paperwork Smart meter installation which occurred approximately 10 days later.
The only issue was getting the information onto my phone which their on line service organised. Show additional information
Water Damage Arise Solar
Arise solar damaged roof tiles which led to a water leak, the gyyprock is water damaged in my 2 years old bedroom and they are refusing to repair it. Do not use Arise Solar i cannot stress this enough! Use someone that has some form of customer service.. Show additional informationSteer well and truly clear of the cowboys
I had read reviews and disagreed to signing up but the husband did it anyway. Had solar installed on a fine day, next day it was raining roof is leaking, tiles are cracked and tiles left down where panels were installed. Now we have water damaged gyprock in my 3yr old sons bedroom. They are rude and arrogant. They are refusing to fix it. Absolute disgrace of a company! Show additional informationProvided good service and negotiated price
Initially a little pushy but negotiated to an agreeable product and then service was all good. Punctual informative helpful. Installer worked well tidy polite.No complaints. System so fast so good. Show additional information
Forget customer service
Everything was fine until I changed my mind. Forget customer service then. Nearly a month gone and still getting delays for the refund.Please provide proof of payment.Please wait twelve working days. Please wait two days for us to transfer.I would not deal with them in a fit or recommend them. How many old pensioners would just give up and lose their deposits. Show additional information
Profession installation, by professional installers.Our Solar System is excellent.arise making the change to Solar so easy.
Quoting was excellent, the installation was so good, words fail us. Tidy, Polite, informative tradesman. They cleaned up after the installation was complete, leaving our home tidy.The grid connection was done before installation and we were informed of every step.We cannot thank you enough for making our change to solar power so easy. Show additional information
good service, fair price and good installation and. very nice installer. thanks for service
good service, fair price and good installation and. very nice installer. thanks for service Show additional informationDamaged tiles and leaking roof
Hi There,Recently contractors from Arise Solar in stored our panels . Ever since we have had Electricity shortages cutting our power off. A contractor just turned up to our property without ringing nor speaking to us had a look noticed the wiring was not correctly done. Problem is still not fixed. Told my Husband to give him $100 cash my husband refused. In the end the contractor told him it was our safety switch that needed replacing, no problems before insulation with power.
Still power cutting out not really getting our monies worth.
Now our roof is leaking due to broken tiles and roof lifting on valley and damaged to our insulation in our roof and crack in bathroom water leaking from .
Prior to work, our roof didn’t leak no broken tiles and no hole in bathroom roof where it drips .
Tradesman visited my premises on the 12/8/20 had a look on our roof and will not take any responsibility on the damage tiles and leaking.
I’m very disappointed on how we have been treated as a customer.
Now we will have to pay for the damages ourselves and be out off pocket.
Anyone looking at getting Solar Panels please research companies and ask tradesman for certified certificates .
Arise Solar is suppose to be Australian owed.
Not very Australian when customers are paying for damages .
Kind Regards
Leanne kent Show additional information
Good Value
Sales was straight but there was multiple followup calls, which is expected. Technical decisions were made on the day of install, installation was friendly and on time Show additional informationA smooth process
The sales process was good, all my questions were answered and I was confident what the process would be. The installation went really well, they were very punctual and tidyed up afterwards. Show additional informationSteer clear save money and time
Solar installed quickly but after giving them access to inverter to check for faults they said system was working fine even though it wouldn’t put out more then 3kw(5.4kw system) so it was running at 58% efficiency. After 9 months of fighting I had a 3rd party fault find and repair installation. It appears that they wired 6 panels reverse polarity and hadn’t set the inverter grid voltage correctly so system dropped out constantly and wouldn’t perform on one of the arrays. 3rd party electrician gave me a report and it’s been a nightmare trying to recover costs the service team go in circles and get quite heated when I keep demanding to talk to supervisor. Learn from me or hold deposit until system is fixed this is the only thing that saved me on repairs. Show additional informationArise solar
This company is very quick. Under a week from online quote to installation. Roger at arise solar is very knowledgeable and helpful. Our system was very affordable but it has been cloudy and raining since installation so we don't know of our power savings yet. Show additional information
The process through out was easy. I will be happy to recommend Arise Solar
Show additional information
The entire process of initial quoting and installation went very smooth. The staff and are very respectful and helpful. The customer service was also excellent!!
Show additional information
Very quick service and very easy to deal with . Scott was very helpful
Very quick service and very easy to deal with . Scott was very helpful Show additional informationProject number
The process from start to finish has been very easy, all the staff i dealt with have been fantastic and a pleasure to liase with. Fiona from sales getting us a great deal, Stuart working into our schedule for installation. Adam for installing was a pleasure to have install our solar.Also krina from accounts was very through and Richard for his follow up after care contact. Happy to recommend Arise solar to all. Show additional information
Happy with Arise
Happy to recomend Arise.We purchased a 6.6kw system with Suntec 330 and Fronius panels.
Greg on 0721024206 and extn 206 was helpful.
Installer was great.
Adelaide Show additional information
Arise Solar Service and Installation
I found Arise solar very responsive and professional to deal with. It took a little while for them to install after signing up but once on site they were fast and efficient. A few tiles were broken in the installation but that is to be expected and they were replace very professionally. The workmanship seems very good and the 6.7 KW system is working a treat. The only area where the process fell down a little bit was when trying to ensure the installer and power provider were communicating to each other to get the smart meter installed so I could commence using the solar system. That took over a month after the installation which a bit disappointing and I had to chase it up repeatedly. However, if you are prepared to invest some time to keep things on track I would highly recommend Arise Solar and they are also very competitive on price.I would rate them 8/10. Show additional information
Great service and friendly staff
Have had a great experience with dealing with Jeff Matthews, very prompt service and a good deal with the solar Show additional informationGreat service and friendly
I highly recommend AriseSolar. I was able to have solar installed at my house as well as my investment properties that were located in other states and only had to use one provider. Jeff Matthews from AriseSolar was able to coordinate this project without a hitch. I found him to be friendly and very patient whilst he was explaining how solar saves me money. Additionally, I was overwhelmed with his follow ups in regards keeping me in the loop for installation to the 5 different sites. Mr Matthews was highly efficient in the planning of the installation of solar in 3 different states at 5 different locations. Mr Matthews was able to provide a good price as he grouped my investments with my house to assist in keeping the cost down. Show additional informationHappy customer
Steve from Arise was extremely helpful and patient with all my queries which I’m glad to be dealing with him. I will be recommending Steve and Arise to my families and friends for the solar installation. Show additional informationOver seas customer service
Budget Friendly.Quick to quote and no epic saleman trash.
Connected to the grid.
Hard to understand some of the staff. Bad experience with Installation. They were pushy and quite rude I felt.
I would still recommend if you can get passed communication barriers, and are happy knowing you're not dealing with people who speak fluent Australian. Show additional information
Excellent and reliable
Very prompt service and nothing was a problem to solve. Show additional informationDisgraceful company
Everything was fine right up until they left the premises, the next day I noted nothing was actually working. Then commenced months of hell on earth dealing with this company. Ended up getting the installation fixed by a 3rd party, never had the old system completely removed (inverter still on wall) even though I paid $300 for them to do so, lost months of potential generation. Afte 3rd party fixed system got about 75% generation, got supplier to lower grid voltage which provided last 25% of generation. I cannot stress enough, don't go near Arise Solar unless you want stress, inaction, rudeness and to waste your money.I don't understand companies that behave as this one did, their behaviour is going to cost them far more than they have ever cost me. Show additional information
Its great!
The sales process was really simple, I had a detailed quote within minutes of the call ending including a roof diagram. The sales person was really easy to deal with, his knowledge was more than I expected and continued contact during and after installation to ensure we were satisfied with the install.The install team worked quickly, efficiently and were very customer focused.
The customer service was really good, grid connection etc all taken care of. Absolutely happy Show additional information
3 Panels short
We were happy with the sales and install but now find we are 3 panels short as per energy safe certificate of VICTORIAwhich clearly states 6.6kw and 24 panels , and I am sure they would have submitted a claim for this. Well I am here to tell you this was just a 2kw upgrade and 9 panels was installed , sure looks dodgy to me
all attempts to get in connect have failed. Show additional information
Very unorganised company
System installed Nov 2018. They didn't have inverter. Came back in the new year didn't work then came to replace with the wrong one. Non hybrid.Still 15mth since then and not fixed.
Installer had DC isolators full of water
They had independent come out and would not touch it as it would pass fault to him
Have not received a call or email in over 4 maths.
I get warning from Solax portal about 6 times a day saying investor fault and still no call. Show additional information
We were happy with the whole process, it was very simple to organise and efficient.
The installers were excellent, very hard working and did not even want to stop for drinks (or chat, as a lot of tradies do)
They were also extremely tidy and advised us on how the system worked and to contact the energy company to have new meter fitted.
We have not had are first electricity bill since having the system but are confident the the savings will be considerable. Show additional information
The installers were excellent, very hard working and did not even want to stop for drinks (or chat, as a lot of tradies do)
They were also extremely tidy and advised us on how the system worked and to contact the energy company to have new meter fitted.
We have not had are first electricity bill since having the system but are confident the the savings will be considerable. Show additional information
No issues solar
From the start, I received a fair quote. Once I announce that I had other quotes coming in, the price bettered any other quotes. With both quality products & price.The installation team were very polite, punctual & cleaned up after them selves.
The solar was installed for about a month before it was finalized. Show additional information
Shocking 2nd rate instalation everyone that sees it thinks i did it
took a lot of lies and stories to finally get installation done and now that it is done it is a mess looks like a 2 year old did it now that money has been paid they will not communicate at all have sent photoes etc no result. Show additional informationHasn't been installed properly and can't get any support to fix the problem.
3 months after installation and our first energy bill arrives and there is no solar being sold back to grid when there should be. Something hasn't been installed correctly, we have sent multiple emails, left multiple messages and no one seems to be able to return calls or emails. It's potentially costing us a lot of money while we wait to have some customer service and a fix to the situation. Show additional informationHappy customer with Arise Solar.
Fantastic installers, both worked in extreme heat and did a great job. Show additional informationGreat work clean tidy efficient installation.
Quotation was accurate.Installation was efficient and clean and very tidy. Installers arrived 15 minutes prior to quoted time and completed by Midday.
My electricity supplier has already contacted me with a time to install their meter.
This was organised by the installer with no input from me. Great!!!! Show additional information
Exemplary!
Friendly patient efficient competent service at all timesTotally satisfied all round Show additional information
Very professional!
I was a bit surprised at how fast paced the sale went after I initiated contact. But I’m very pleased with the service, installation and grid connection process. The price was reasonable and they went out of their way to keep it cheap for me. I have another purchase of solar panels for the shed, and I’ll definitely be contacting AriseSolar. Show additional informationVery good installation
Sales process was smooth and I was able to build up my system with plenty of choices on offer. The sales person helped me to get a good value for money. Solar quotes was a big help in making my decision. Sales person also have me cross references to solar quotes to help decide.When I bought my system, I was given a ten week time for installation as it was a supposedly busy time. However, I ended up having installation in 3 weeks as I got a call asking me if I was ready. The installers did a very good job. They laid all the wiring through the wall cavity and nothing is visible from the outside. I always thought that wiring through the ducts was an eyesore and the extra effort installers put in to make me happy in this regard was exceptional customer service for me. They also were able to install the inverter in my preferred location, inside the garage.
Grid connection and all the paperwork was done by the team of arise solar without me having to even ring them once. They updated me at every stage as to what was happening. Show additional information
Great system but rough installation
The sales staff were courteous and confirmed all details of the offer in writing. The system works extremely well and produces much more power than the installation team had estimated. The only downside of the whole experience was damage to the building where it was installed due to careless workmen. Scratches on colorbond roof from throwing and skidding materials and several corrugations on the roof were crushed when there was no attempt to stand on supported areas of the roof. The installation team seemed to be sub-contractors and maybe Arise should be monitoring their work more closely. Show additional informationFantastic installer
Very good company to go with,perfect installation, fantastic customer service, thanks arise solar for everything, I recommend this company for every oneMore than happy Show additional information
Arise Solar - impressed
There may be some bad reviews out there for Arise Solar but my experience has been that they have been great. Immaculate installation and decent installers who cared about their work. My colleague also used Arise and was equally impressed. Show additional informationGood job done. Tidy and punctual
I am very happy with my installation. It was done with in the time frame promised, competitive price and installation is very tidy. Good job done. Thank you AriseSolar. Show additional informationVery happy with the installer and the installation
The sales person was very patient and professional.Installer was puntional, polite and tidy.
Unfortunately our energie provider hasn't changed over to a new meter yet. But it is only 2weeks this Wednesday.
Arise solar has done all on their part. Show additional information
Neat & Tidy Instillation
Very easy to understand.Polite, Tidy, Late with instillation but kept me up to date.
Customer service was very good. Show additional information
Excellent installer. Easy company to deal with
Everything was easy. Sales quote was good. Jeff was very polite. Show additional informationGreat installer
Very helpfull and polite installation crew. Answered lots of questions and guided us to organise grid connection etc. Show additional informationNot professional, very poor
Sales was good.Installation was none professional, none caring, damaged my roof from one end to the other.
No customer service, owe me 5 more panels, won't help me with the damage they done to my roof. Show additional information
Perfect fit installation
Sale was well informedInstallation was great with very good communication
Customer service great Show additional information
STILL WAITING FOR INSTALLATION
Signed up with Arise Solar and paid deposit start of October. 4 and a half months later i am still waiting for my panels to be installed on the roof. They told me that they dont have an installer at the moment and they will call me. Looks like I've been suckered... gets harder each time to contact them. Sent an e-mail with no reply a week later. Started to look elsewhere for a genuine company to deal with as i need solar now, not waiting for winter. Avoid at all costs... Show additional informationhappy customer
All works good, hassle free installation, great customer service before and after from all including Roger, I have also recommended a friend who is happy as well. Show additional information