Arise Solar Reviews
3.5
Leave a review Based on 37 ratings Aus Ranking
- 5 star 2
- 4 star 17
- 3 star 10
- 2 star 2
- 1 star 6
Average Customer Review
- Value 3.70
- System Quality 3.84
- Customer Service 3.38
- Installation 3.82
Timeline
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Arise Solar is a Solar Power Installation company based in and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
Arise Solar Solar Reviews
Dodgy Company
They are dodgy in terms of installation and products . Earlier they were running Euro Solar which got bankrupt and had several Accc complaints as well . They are spreading wrong information Show additional informationAvoid Arise Solar
I deeply regret choosing arise solar to install my solar panels. During the quote/payment stages communication was immediate until money was obtained. Installation then occurred 6 months later. During installation the installer stated he broke one tile and sealed it with silicone. I have since then had a roof leak with ceiling damage. Two independent roof tilers and plumbers have inspected my roof and have found 4 other broken tiles under the solar panels which appear to be sealed with silicone. These installers seemed to not take any pride in their work and lack a conscience knowing that they have left my home in this state. Now the drama begins to try and get into contact with them so that my roof can be fixed. Take your business elsewhere. The majority of my experience was incompetent customer service and installation. Show additional information
Arise Solar personnel are attentive to their customer's complaints
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Product was half the price compared to previous quite for a lesser system. Process took around one month from decision to proceed to installation.
Customer service was good with regular contact throughout the process and quick responses to my email queries.
Installation was via a CEC approved installer however this aspect was subcontracted so not ideal but result was good.
There were some delays with the order so I think it's a case of ordering from Arise before they order the actual items.
Interest free finance available through Humm.
Overall I am very happy with the system i have received for less than $5000. I have 21 panels and whilst the placement of panels is not ideal due to my roof (middle of 3 townhouses) having a number of aerials and skylights I have been producing around 20kwh per day in the sunny days we have had over the last 2 week's or so since I got the system installed.
Would recommend if you know what you want with your system and are confident in following up as the price is substantially different and you can pretty much order whatever panels and inverter you wish. Show additional information
Customer service was good with regular contact throughout the process and quick responses to my email queries.
Installation was via a CEC approved installer however this aspect was subcontracted so not ideal but result was good.
There were some delays with the order so I think it's a case of ordering from Arise before they order the actual items.
Interest free finance available through Humm.
Overall I am very happy with the system i have received for less than $5000. I have 21 panels and whilst the placement of panels is not ideal due to my roof (middle of 3 townhouses) having a number of aerials and skylights I have been producing around 20kwh per day in the sunny days we have had over the last 2 week's or so since I got the system installed.
Would recommend if you know what you want with your system and are confident in following up as the price is substantially different and you can pretty much order whatever panels and inverter you wish. Show additional information
as we are old didnt want to send yoo much
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Stay away from these incompentent guys
When signing up with them, they had my deposit within the first five minutes, after that it has been a nightmare, a month out and i still don't have my system installed. Every time a phone they give me a lame excuse and no further than the last to getting it installed. I am at the point now of demanding my deposit back and go to somewhere else. Would not recommend them at all, go where they know what customer service means. Show additional informationArise Solar Dont use them
Stay Clear they use sub contractors, they canceled the first appointment turned up 2 weeks ago did not complete the job, could not say when they would return, arrived back last Monday to finish the job could not finish said they had faulty inverter. Been ringing Arise have to wait until subcontractor contacts them. Cannot speak to arise manager as they are not available. Sub contractor Nixons will not answer phone or return calls.Don't deal with them they want money up front and don't deliver Show additional information
They used local electrician to install and in my opinion they were experienced and good to work with. Arriving at the designated day and time. Job completed in one day. Quality work conduits plumb and attached well. All units fitted with competence. Friendly team.
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Salesman Ricky, Technical support Kacy, installer Mark and crew and Dan the electrician and all the other i had contact with where and are fantastic
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Very good customer service, great installation, very competitive price vs quality
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Great service on the phone to start called me 2 days later to organise install for that week which started to make me suspicious. Was told the installer would arrive between 8 and 10am and did not receive a call until 11 30am to say they were cancelling. Same thing happened 2 days later. Started doing more research and found they are poor quality sytems which would explain the price. After all the stuffing around I demanded a refund to their credit they did refund me but would not recommend this company at all
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Arise Solor are very knowledgeable and helpful with information about their product.
Thank you to Yash for all his help, he was easy to talk to, contactable when needed and knowledgeable with the whole system. Show additional information
Thank you to Yash for all his help, he was easy to talk to, contactable when needed and knowledgeable with the whole system. Show additional information
Arise Solar quoted a very good price for a 6.6 Kw Solar power system with 24 panels. Ordered the solar power system on the 31 Jan 2019 for a new small house. Installation was scheduled for 15 Feb 2019, and after waiting another week for the Electric supplier to switch on the power feed, it is now running very good creating around 5.5 kw a day. The installer also asked for $150 to be paid after the installation in cash. I asked what for, and was told "To keep the switch board up to scratch". But the house and the switch board is brand new? Anyway, had to go to the ATM and get the $150 in cash or the installer would not leave. I asked for a Tax Invoice on the $150 and he said "OK", but never received it.
The quote I got was for 24 panels, but I was afraid the house roof would be too small for 24 panels. I asked for a price on just 18 panels, which was around $400 cheaper, but Roger from Arise Solar told me that I would get the money back on the remaining panels if the 24 panels would not fit. So I went with the quote on 24 panels. Unfortunately, as expected, there was only room for 18 panels on the roof. The installer also told me I would get the money back for the remaining 6 panels, so I was not worried. However, nothing happened from Arise Solar, and I had to contact them about the remaining 6 panels. After many phone calls to Arise Solar I ended getting just $150 back. I was expecting a bit more, as 1 panel is more than just $25 (I think) and the quote on 18 panels was $400 cheaper than what I had paid, but Arise Solar justified this on 4 panels are free, so therefore only getting the money for 2 panels. So I should have asked for 18 panels instead of 24. Anyway, the solar system is nicely done so nothing wrong with the installation and the power generated is higher than expected. It would have be 5 stars, but the whole issue with $150 to be paid in cash at the time of installation and only getting $150 back for 6 panels leave this review on 3 stars. Show additional information
The quote I got was for 24 panels, but I was afraid the house roof would be too small for 24 panels. I asked for a price on just 18 panels, which was around $400 cheaper, but Roger from Arise Solar told me that I would get the money back on the remaining panels if the 24 panels would not fit. So I went with the quote on 24 panels. Unfortunately, as expected, there was only room for 18 panels on the roof. The installer also told me I would get the money back for the remaining 6 panels, so I was not worried. However, nothing happened from Arise Solar, and I had to contact them about the remaining 6 panels. After many phone calls to Arise Solar I ended getting just $150 back. I was expecting a bit more, as 1 panel is more than just $25 (I think) and the quote on 18 panels was $400 cheaper than what I had paid, but Arise Solar justified this on 4 panels are free, so therefore only getting the money for 2 panels. So I should have asked for 18 panels instead of 24. Anyway, the solar system is nicely done so nothing wrong with the installation and the power generated is higher than expected. It would have be 5 stars, but the whole issue with $150 to be paid in cash at the time of installation and only getting $150 back for 6 panels leave this review on 3 stars. Show additional information
Great action on installing the system and happy with the workmanship, but then my system is at a standstill, not Grid connected so I've had 5 months of a Solar System installed without being connected to the grid at all, so much lost power. Arise won't answer any emails or messages now, so they're a dead end. Beware of this area and I would recommend not paying them in full until everything is completed and your system is grid connected.
Frustrating as anything and completely unprofessional to say the least when they get full payment and then wipe their hands of any further duties.
Arise Solar has been terrible to say the least in not completing the job once I have paid for it in full = They will not respond or answer any emails from myself or any emails that PowerShop has been sending them questioning any action they can do to complete the job.
For this reason, I go from initially recommending them to saying that I would not recommend Arise Solar at all - Buyer beware. Show additional information
Frustrating as anything and completely unprofessional to say the least when they get full payment and then wipe their hands of any further duties.
Arise Solar has been terrible to say the least in not completing the job once I have paid for it in full = They will not respond or answer any emails from myself or any emails that PowerShop has been sending them questioning any action they can do to complete the job.
For this reason, I go from initially recommending them to saying that I would not recommend Arise Solar at all - Buyer beware. Show additional information
The installation was quick and the boys were polite and friendly and answered any questions we had.
After a bit of a mix up on how we were paying the account, Tim Brown and Abhi were very helpful, kind and understanding and the problem was resolved quickly.
Thank you guys for turning things around and making a stressful situation into a positive experience. Very happy all round. Show additional information
After a bit of a mix up on how we were paying the account, Tim Brown and Abhi were very helpful, kind and understanding and the problem was resolved quickly.
Thank you guys for turning things around and making a stressful situation into a positive experience. Very happy all round. Show additional information
Paid in full for the solar system and on day of installation the installer refused to install. It has been over a month and I still have not received a refund of the money I paid. They state refund within 14 days but they refunded the deposit only after 21days and still can’t get the other $3400 back.
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Solar Quotes should have basic background check. A multiple phoenixed company like Solar Storage should not be recommended.
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They are very lazy at calling you back.
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Arise Sokar (Jeff). Have made buying my solar panel such an easy task. They were happy to explain the whole set up and were easy to contact when ever I needed any questions answered. We are very happy with our system.
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No one supplied me with a quote after I sent them through the details they requested.
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They undertook to get the system installed before the xmas break and they demonstrated it working to me at 4.30 on break up day. They also held to their quote despite the last minute rush to complete the job. I'm now waiting for origin to get their act together and sign the system onto their books.
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Very competitive quote it was really nice dealing with Mr Jeff Matthews- fantastic sales person. The installation team too were very good and explained anything asked very well.
I would not hesitate to refer them to anyone interested in installing solar system. Show additional information
I would not hesitate to refer them to anyone interested in installing solar system. Show additional information
If it sounds to good to be true, it probably is.
After I had the signed the contract which was provided at lightning speed, after doing more research I decided to cancel. I was told negative reviews or feedback was posted by rivals Solar companies. I was suspicious that everything could be locked in, price, how many panels etc without even coming to inspect my house first. There is a ten day cooling off period, however I had cancelled within 24 hours. The policy states you are entitled to deposit refund if cancelled within the cooling off period, less any expenses. The salesman "Jigar" assured me I would receive my full refund, still waiting weeks later. Glad I cancelled. Show additional information
After I had the signed the contract which was provided at lightning speed, after doing more research I decided to cancel. I was told negative reviews or feedback was posted by rivals Solar companies. I was suspicious that everything could be locked in, price, how many panels etc without even coming to inspect my house first. There is a ten day cooling off period, however I had cancelled within 24 hours. The policy states you are entitled to deposit refund if cancelled within the cooling off period, less any expenses. The salesman "Jigar" assured me I would receive my full refund, still waiting weeks later. Glad I cancelled. Show additional information
Gut feeling told me to cancel within 10 day period , so glad I did, pushed into signing quote, poor customer service, didn’t believe a company with a pop up office could fulfil any warranties they offered. Nothing but the run around chasing up deposit and cancellation forms for the finance provided. Avoid at all costs.
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Not yet operational, meter change over scheduled for 2nd Nov
Fronius inverter and smart meter with Jinko 275W panels
So far service has been good, coming at arranged times, work is neat and tidy but I am not an electrician.
Call me 04 1234 9116 for further info
Kelvin Show additional information
Fronius inverter and smart meter with Jinko 275W panels
So far service has been good, coming at arranged times, work is neat and tidy but I am not an electrician.
Call me 04 1234 9116 for further info
Kelvin Show additional information
Gary was the most professional, polite, straight up sales person and it was refreshing to get the answers to my questions without all the B.S. that most companies dish out and I'm very impressed with the quality, price and after sales warranties and service provided. Arise Solar (Gary) was able give me a great price and I only waited 3 weeks for the job to be done.The instillation team from Macksville were amazing, 4hrs and job done, very professional, knew the product and great blokes.If your here reading this then rest assured Arise sell a top quality system and I'm a very happy customer, thanks.
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Poor communication with sales people.
Installer doesn't respond to phone calls Show additional information
Installer doesn't respond to phone calls Show additional information
I was very happy with Jeff from Adapt Energy (one of your quotes). He was very helpful, good products and around the same price as Arise Solar were slightly cheaper and happy to give me a price on the products I selected. The sales person from Replenishable Energy (your second contact) came to my house, said it would be a week or so before he could supply a quote as his boss, Rollo was in China. However, he never supplied a quote. In his discussions he seemed to be more expensive than most of the competition, so I was not worried and didn't follow up.
After quite a bit of research, I worked out what products I wanted to install. I went with Arise Solar, not only were they the cheapest they were willing to quote on what I wanted.
They used a reputable local installer, who did a very good job. I have pressed metal tiled roof and they were aware of how to do the job.
My observation is that most people want to sell what they have sourced cheap.
I really loved your site for the information, which was very helpful. Show additional information
After quite a bit of research, I worked out what products I wanted to install. I went with Arise Solar, not only were they the cheapest they were willing to quote on what I wanted.
They used a reputable local installer, who did a very good job. I have pressed metal tiled roof and they were aware of how to do the job.
My observation is that most people want to sell what they have sourced cheap.
I really loved your site for the information, which was very helpful. Show additional information
