Arise Solar Reviews
3.5
Leave a review Based on 71 ratings Aus Ranking
- 5 star 13
- 4 star 27
- 3 star 11
- 2 star 4
- 1 star 16
Average Customer Review
- Value 3.69
- System Quality 3.79
- Customer Service 3.38
- Installation 3.52
Timeline
Reviewer supplied photos:
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Arise Solar is a Solar Power Installation company based in and serves ACT. Here are their reviews as submitted by visitors to SolarQuotes
Arise Solar Solar Reviews
Hasn't been installed properly and can't get any support to fix the problem.
3 months after installation and our first energy bill arrives and there is no solar being sold back to grid when there should be. Something hasn't been installed correctly, we have sent multiple emails, left multiple messages and no one seems to be able to return calls or emails. It's potentially costing us a lot of money while we wait to have some customer service and a fix to the situation. Show additional informationHappy customer with Arise Solar.
Fantastic installers, both worked in extreme heat and did a great job. Show additional informationGreat work clean tidy efficient installation.
Quotation was accurate.Installation was efficient and clean and very tidy. Installers arrived 15 minutes prior to quoted time and completed by Midday.
My electricity supplier has already contacted me with a time to install their meter.
This was organised by the installer with no input from me. Great!!!! Show additional information
Exemplary!
Friendly patient efficient competent service at all timesTotally satisfied all round Show additional information
Very professional!
I was a bit surprised at how fast paced the sale went after I initiated contact. But I’m very pleased with the service, installation and grid connection process. The price was reasonable and they went out of their way to keep it cheap for me. I have another purchase of solar panels for the shed, and I’ll definitely be contacting AriseSolar. Show additional informationVery good installation
Sales process was smooth and I was able to build up my system with plenty of choices on offer. The sales person helped me to get a good value for money. Solar quotes was a big help in making my decision. Sales person also have me cross references to solar quotes to help decide.When I bought my system, I was given a ten week time for installation as it was a supposedly busy time. However, I ended up having installation in 3 weeks as I got a call asking me if I was ready. The installers did a very good job. They laid all the wiring through the wall cavity and nothing is visible from the outside. I always thought that wiring through the ducts was an eyesore and the extra effort installers put in to make me happy in this regard was exceptional customer service for me. They also were able to install the inverter in my preferred location, inside the garage.
Grid connection and all the paperwork was done by the team of arise solar without me having to even ring them once. They updated me at every stage as to what was happening. Show additional information
Great system but rough installation
The sales staff were courteous and confirmed all details of the offer in writing. The system works extremely well and produces much more power than the installation team had estimated. The only downside of the whole experience was damage to the building where it was installed due to careless workmen. Scratches on colorbond roof from throwing and skidding materials and several corrugations on the roof were crushed when there was no attempt to stand on supported areas of the roof. The installation team seemed to be sub-contractors and maybe Arise should be monitoring their work more closely. Show additional informationFantastic installer
Very good company to go with,perfect installation, fantastic customer service, thanks arise solar for everything, I recommend this company for every oneMore than happy Show additional information
Arise Solar - impressed
There may be some bad reviews out there for Arise Solar but my experience has been that they have been great. Immaculate installation and decent installers who cared about their work. My colleague also used Arise and was equally impressed. Show additional informationGood job done. Tidy and punctual
I am very happy with my installation. It was done with in the time frame promised, competitive price and installation is very tidy. Good job done. Thank you AriseSolar. Show additional informationVery happy with the installer and the installation
The sales person was very patient and professional.Installer was puntional, polite and tidy.
Unfortunately our energie provider hasn't changed over to a new meter yet. But it is only 2weeks this Wednesday.
Arise solar has done all on their part. Show additional information
Neat & Tidy Instillation
Very easy to understand.Polite, Tidy, Late with instillation but kept me up to date.
Customer service was very good. Show additional information
Excellent installer. Easy company to deal with
Everything was easy. Sales quote was good. Jeff was very polite. Show additional informationGreat installer
Very helpfull and polite installation crew. Answered lots of questions and guided us to organise grid connection etc. Show additional informationNot professional, very poor
Sales was good.Installation was none professional, none caring, damaged my roof from one end to the other.
No customer service, owe me 5 more panels, won't help me with the damage they done to my roof. Show additional information
Perfect fit installation
Sale was well informedInstallation was great with very good communication
Customer service great Show additional information
STILL WAITING FOR INSTALLATION
Signed up with Arise Solar and paid deposit start of October. 4 and a half months later i am still waiting for my panels to be installed on the roof. They told me that they dont have an installer at the moment and they will call me. Looks like I've been suckered... gets harder each time to contact them. Sent an e-mail with no reply a week later. Started to look elsewhere for a genuine company to deal with as i need solar now, not waiting for winter. Avoid at all costs... Show additional informationhappy customer
All works good, hassle free installation, great customer service before and after from all including Roger, I have also recommended a friend who is happy as well. Show additional informationPoor Quality and Service
Overall very disappointed with the process,If I could go over I would have gone with a more trusted and reliable company
It took nearly a month to organise the outstanding panels to be installed and took me hours of chasing and follow up from ARISE for it to be finally completed
Still cant get the WIFI to connect to my phone, Show additional information
Well done Arise
Hi JeffThank you for helping me with my solar energy needs, the installation went smoothly and as planned with no hassles, we would reccomend Jeff at Arise solar to our friends. Show additional information
Highly Recommeded
Excellent service personally and via email. punctual installation and friendly installer highly recommended. Show additional informationOk so far ... not installed yet
Everything is progressing ok at this time.The Christmas break has delayed the installation Show additional information
Poor service, not what I paid for
Purchased 5.4ke system from arise they said they couldn’t fit 6.6kw that they were advertising but that was ok. The system never reaches over 3kw and after asking for help they said it was normal. I haven’t paid the rest of the money so I’m actually getting return calls but not once have they come back to inspect the system leaving me to sort it out with another company. Shame really I still get the calls asking for rest of the deposit but when I mention repairs they forget about me for another few weeks. Save you money and learn from me Show additional informationSo far, no good
Arise were very quick to answer calls/texts and send me emails in the early stages. When I signed up, they took a deposit and said the installation would occur in the first week of December but it hasn't happened. Now, when I call no one picks up and when I email or text I get no response. I'd be OK if they said they have a delay and it won't be installed until March, or whatever. I'm happy to change this review once the system is in. Show additional informationArise Solar, High Quality Materials, Workmanship & Great Price!!!!
I was originally skeptical of the price for my system, 6.6kw of ZNShine 300w mono PERC double glass panels and Solax 5.2kw WiFi inverter. As my house previously had a 3kw system installed I also needed an export controller (which was supplied and installed for no extra cost). I read many reviews and thoroughly researched the components. What I found was that the ZNshine panels were rated highly in European PVEL testing (2019) and the company has an Australian office, (they obtained PV warranty insurance in June this year). Basically a reputable company with a high quality product. The panels have a 30 year performance warranty. Solax were rated in the top 10 in Australia for inverters for 2019 by Clean Energy Reviews and the inverter comes with a 10 year warranty. The installer was a local electrician who literally lives only a few kilometers away with full accreditation as found on the CEC website (yes, I checked that out too). Arise has communicated with me throughout the process and followed up on the day of install and after. All my queries and questions were answered promptly, I was probably a nuisance as I had lots of questions however I was treated respectfully and someone always followed up. I have been able to purchase the system with zero dollars up front and given the systems current performance since installation, I will be able to pay the system off in less than 2 years without paying much more than what I would have been paying to Ergon for my bill. Now that's what you call return on investment! There aren't many places you can put your money into today and have over 30% return on investment. Solar is a no brainer, with today's panel technolgy you can have panels in multiple directions. I now have panels facing north, east and west. On the first full day of operation I generated over 62kw of electricity. My experience with Arise has been a positve one. The value for money was unbeatable (I got quotes via this website and others online and Arise bettered all of them regardless of the equipment I requested). A lot of investigation went into this process, I wanted quality at the best possible price. Thanks Arise Solar. Show additional informationVery good price and smooth installation
very smooth process from start to finish. Also price was affordable as well. Show additional informationFind a different solar company
Process was fine until install day where one array wasn’t working correctly. Arise technical support is useless they said it was all ok without looking at or sending someone to check faults. I held back final payment so I’m getting return calls but only for the money they aren’t interested in fixing the problem. I now need to get an electrician at my expense to fault find and repair this system. The equipment used is ok with the working array the second array has very low input voltage and is working at less then half power. All panels face north no shading issues Show additional informationThe whole experience was very good.
Dealing with Arise Solar has been a very good experience..The sales staff were excellent as were the installers..Friendly but professional and very punctual..The whole process from initial contact to installation was a week !!! I have no problem recommending them to family and friends..I hope the systems works as advertised for many years and that is yet to be seen..But I'm certain Arise Solar will honor any warranties in the future.. Show additional informationNever trust ARISE SOLAR!
unprofessional staff. Contractor people on my roof and leave broken tiles. Solar arise made promises to pay the damages. Now they deny this never been said. Ignores our calls and emails. Show additional informationPoor customer service
Never had to deal with a business transaction so unprofessional.The sales person rang me constantly all day to try and get a sale out me , once the sale was done couldn't get in contact with them.
I had to chase them down for an installment date for 2 weeks . No communication. Finally got an installment date. 3 weeks wait.
The date comes up o show. I ring them at 9am and they tell me they found the day before the installer wasn't coming. Again no communication.
It's been 2 months since I have signed up and I'm still waiting for the second installment date. Show additional information
Fast, reasonable price, terrible customer service and complaints system.
Competitive price, very fast install.Very rude customer service, did nothing but argue on the phone with me, and when I asked to speak to another manager or the owner there was no other manager and the owner was over seas. System was not installed to Wiring Rules, Australian Standards.
The installer was rude arrived at my property for a second time to patch up conduit falling off wiring exposing it to the elements without even knocking on my front door put a ladder up patched it up and left without even saying goodbye.
I have now made a complaint to the CEC (Clean Energy Commission) in relation to the incorrect install. Show additional information
Great hardware disgraceful customer service
Be aware of this company to make this a fair review they do sell quality hardware in terms of solar panels and inverter but the salesman will constantly call you until the sale is done once the sale is done they are nowhere to be seen and do not respond to your phone calls emails although arise did follow protocol they do not honour their promises if you don't care for customer service and I want to say what to save money with quality hardware this is the company to use if customer service is a priority for you please do not use this company at all costs they will lie and cheat to you. Show additional informationAbosultely appaling
We are totally appalled in the operation and service Arise solar have provided.The Installers had the connection polarity reversed and was lucky not to have burnt the residence down.
The amount of times the installation was to take place (4times) before it actually happened.
I had to take 4 days off work for it to be eventually installed.
Then the control box was defective and I had to run around to collect the new box and have this delivered to the installer for the 5th time.
Overall I would not recommend this company to anyone wishing to have Solar installed.
The customer support is shocking and no one was interested in sorting the issues after wishing to speak with a manager no one would return my call or correspond with me.
My feedback for this will be placed on social media and if it manages to save one person from using this company whom are only there for themselves and not concerned about customers.
When we were 1st contacted by arise solar to have it installed you were all over me like a rash.
As soon as I paid the $200 deposit and signed up Arise solar didn’t seem to care anymore and to correspond with you was impossible
The Solar Panels are of inferior quality and really concerned on after sales service.
After inspection of the panels fitted to roof they are all different colours and cheaply made with scratches and scrape marks on them.
The transport of the panels was in a trailer and they were not even securely placed in trailer.
Hence the scratches on panels.
I will be needing these panels replaced as I bought a new solar system setup not a second hand system. Show additional information
Shocking customer service
Don't rely on them keeping their word with any warranty claims. They simply stop replying. Show additional informationDodgy Company
They are dodgy in terms of installation and products . Earlier they were running Euro Solar which got bankrupt and had several Accc complaints as well . They are spreading wrong information Show additional informationAvoid Arise Solar
I deeply regret choosing arise solar to install my solar panels. During the quote/payment stages communication was immediate until money was obtained. Installation then occurred 6 months later. During installation the installer stated he broke one tile and sealed it with silicone. I have since then had a roof leak with ceiling damage. Two independent roof tilers and plumbers have inspected my roof and have found 4 other broken tiles under the solar panels which appear to be sealed with silicone. These installers seemed to not take any pride in their work and lack a conscience knowing that they have left my home in this state. Now the drama begins to try and get into contact with them so that my roof can be fixed. Take your business elsewhere. The majority of my experience was incompetent customer service and installation. Show additional information
Arise Solar personnel are attentive to their customer's complaints
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Product was half the price compared to previous quite for a lesser system. Process took around one month from decision to proceed to installation.
Customer service was good with regular contact throughout the process and quick responses to my email queries.
Installation was via a CEC approved installer however this aspect was subcontracted so not ideal but result was good.
There were some delays with the order so I think it's a case of ordering from Arise before they order the actual items.
Interest free finance available through Humm.
Overall I am very happy with the system i have received for less than $5000. I have 21 panels and whilst the placement of panels is not ideal due to my roof (middle of 3 townhouses) having a number of aerials and skylights I have been producing around 20kwh per day in the sunny days we have had over the last 2 week's or so since I got the system installed.
Would recommend if you know what you want with your system and are confident in following up as the price is substantially different and you can pretty much order whatever panels and inverter you wish. Show additional information
Customer service was good with regular contact throughout the process and quick responses to my email queries.
Installation was via a CEC approved installer however this aspect was subcontracted so not ideal but result was good.
There were some delays with the order so I think it's a case of ordering from Arise before they order the actual items.
Interest free finance available through Humm.
Overall I am very happy with the system i have received for less than $5000. I have 21 panels and whilst the placement of panels is not ideal due to my roof (middle of 3 townhouses) having a number of aerials and skylights I have been producing around 20kwh per day in the sunny days we have had over the last 2 week's or so since I got the system installed.
Would recommend if you know what you want with your system and are confident in following up as the price is substantially different and you can pretty much order whatever panels and inverter you wish. Show additional information
as we are old didnt want to send yoo much
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Stay away from these incompentent guys
When signing up with them, they had my deposit within the first five minutes, after that it has been a nightmare, a month out and i still don't have my system installed. Every time a phone they give me a lame excuse and no further than the last to getting it installed. I am at the point now of demanding my deposit back and go to somewhere else. Would not recommend them at all, go where they know what customer service means. Show additional informationArise Solar Dont use them
Stay Clear they use sub contractors, they canceled the first appointment turned up 2 weeks ago did not complete the job, could not say when they would return, arrived back last Monday to finish the job could not finish said they had faulty inverter. Been ringing Arise have to wait until subcontractor contacts them. Cannot speak to arise manager as they are not available. Sub contractor Nixons will not answer phone or return calls.Don't deal with them they want money up front and don't deliver Show additional information
They used local electrician to install and in my opinion they were experienced and good to work with. Arriving at the designated day and time. Job completed in one day. Quality work conduits plumb and attached well. All units fitted with competence. Friendly team.
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Salesman Ricky, Technical support Kacy, installer Mark and crew and Dan the electrician and all the other i had contact with where and are fantastic
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Very good customer service, great installation, very competitive price vs quality
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Great service on the phone to start called me 2 days later to organise install for that week which started to make me suspicious. Was told the installer would arrive between 8 and 10am and did not receive a call until 11 30am to say they were cancelling. Same thing happened 2 days later. Started doing more research and found they are poor quality sytems which would explain the price. After all the stuffing around I demanded a refund to their credit they did refund me but would not recommend this company at all
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