Arise Solar - Company Review Notice Arise Solar - Company Review Notice
Arise Solar

Arise Solar Reviews

3.3

Based on 272 ratings

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About

Arise Solar is a major solar retailer headquartered in Adelaide, but provides systems across much of Australia utilising its large network of installers. As well as an office in South Australia, Arise Solar has offices in New South Wales, Western Australia, Queensland and Victoria.

According to the Australian Securities and Investments Commission (ASIC), the company was registered in 2014 and was previously known as Aharmish Pty. Ltd. The Arise Solar business name wasn't registered until 2017.

The company advertises quite widely online and has joined a couple of other firms in using Australian sports stars to help sell solar power systems.

You'll see below that Arise Solar reviews submitted to SolarQuotes by customers with a system installed through the company have been rather mixed in relation to ratings and feedback on installation and general quality of service.

Reviewers report paying: $3,000 - $4,040 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Arise Solar Reviews (272)

Show Most Recent reviews from All time  across Australia

Average Scores

3.5/5

Value for money

3.5/5

Quality of System

3.4/5

Installation

3.1/5

Customer Service

  • 5 star 80
  • 4 star 63
  • 3 star 22
  • 2 star 22
  • 1 star 85

Delighted with the installation

I was initially unaware that the system would only support one building instead of all three, which I only discovered on the day of installation. There was no prior indication of this limitation. However, the electrician was excellent—he quickly went back to the company and arranged to export the power from the solar panels to the main meter box. From there, we were able to redirect the energy to all three buildings. It was a more complex and time-consuming process, but the senior electrician handled it very well. Everything seems to be working perfectly now.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional

Very professional installation team did a great job Arise Solar
Panel rating: 5/5
Inverter rating: 5/5
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Great service

Great service and quick turn around on the install happy with it
Panel rating: 5/5
Inverter rating: 5/5
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Good Customer Service

Although it took some time to identify the issue with our solar system, once diagnosed, it was resolved quickly and efficiently. Maria, our representative from Arise Solar, was courteous, professional, and always followed up as promised. We truly appreciated her support throughout the process.

The entire process with Arise Solar was smooth and well-organized. The team kept me informed every step of the way, and installation was completed on time without any issues. Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
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Helpful

Maria has been very patient and helpful in connecting my solar APP
Panel rating: 5/5
Battery rating: 5/5
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Fantastic installer

They were very helpful in helping setting up the app
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Great service

Very happy with service and system. Would recommend highly to anyone
Inverter rating: 4/5
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Pretty good

Good, reasonably easy to work with. Difficult to understand consultants.
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Good

Good app now working
All good a a a a
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Service

Maria

Rang back and assisted getting app back on line - thank you
Panel rating: 3/5
Inverter rating: 3/5
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An incentive was offered by Arise Solar for this review. Learn more here.

Fantastic

Maria is a great helper.Thanks for your assistance with my query about Solis app
Inverter rating: 3/5
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Very service

Little difficult to connect to help but once connected service was very good
Panel rating: 5/5
Inverter rating: 4/5
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Very helpful

Very helpful and extremely patient assistant to set up monitoring app
Panel rating: 5/5
Inverter rating: 5/5
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Scammers - Don't deal with them!

They asked for $100 refundable deposit before installation after pestering me with their calls almost everyday. Now when I decided not go ahead with their business and asked for the refund, they keep ignoring my calls, always saying that the refund amount will be deposited but have not received anything, it has been 30 days, a few follow up calls. but nothing happened.
They are frauds!!!!!
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Arise Solar 13.2 kwh Jinko By facial 440 W Panels

Installers did an excellent job, arrived on time and install was completed in approx 5 hours without issues. Old system removed on the same day.
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A supplier as good as Sunlight

Sales and quoting was exceptional, staff were tops
Installation was really good, a very freindly team. They polite and very punctual as they arrived a day early, even better.
They did assist with grid connection, and explained how the system worked by demonstrating the procedure for shutiing down, and start, should I need to do so. No charger utilised in this system.
Panel rating: 5/5
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Good Value for Money but Read the Fine Print before Signing up or Paying.

The sales process was OK and the deposit was just $100. I did not pay the balance until after the installation was completed and working which is how it should be.
There was a three month wait for installation and they informed me of that at the time of the sale saying it was due to them having a back log of work so all good.
On the day of installation using a clause in the fine print they found reasons to add about $400 to the quoted price but after some heated phone discussion with Arise I ended up having only about $100 added on which was probably justified.
The contracted installers were very professional with the electrician being friendly and informative while the two assistants got the panels mounted between heavy rain showers.
Due to persistent heavy rain and winds the job of connecting the inverter to the power box could not be safely completed that day. The electrician returned about a week later on a fine day to finish the job and after that Arise solar sent me the slightly amended bill which I quickly paid as everything was up and running perfectly.
This system was in addition to a 6kw system I had installed eight years ago. The two 5kw inverters have been wired to work along side each other and there is no problem with that. Ergon also came about a week later and upgraded my existing solar meter to a smart meter.
Next move for me is about 12kw of subsidized batteries since Labor won the election.
Panel rating: 5/5
Inverter rating: 5/5
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Top equipment and best price and installer tops

Best quote using equipment recomended by you Canadian solar panels and goodwe inverter
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Arise solar

Competitive pricing with similar product as other solar quote companies, communication was excellent from start to finish, from first phone call to installation was 5 weeks, all connections organised by supplier.
Panel rating: 5/5
Inverter rating: 5/5
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Outstanding service and excellent service and assistance from Solax. They are easy to reach and respond in a highly professional way. I highly recommend Solax based on my very genuine experience
Inverter rating: 5/5
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ABSOLUTELY HORRENDOUS

Sign a contract pay a deposit and then get all the stories under the sun as to why they don’t have an install date after 3 weeks!

The rep “Dan” would have to be the most incompetent person I’ve dealt with, constant lies about dates and installers and refunding the deposit.

Steer well clear of these clowns!
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Very happy with my choice of solar panels

Arise Solar were happy to answer the many questions I asked and were very knowledgeable. Supplied a quote and on acceptance they were quick to advise an instal date. Installers were professional and helped me add the app to my phone and showed me how to use it. Followed up with an email and phone call to see how it was going and if I was happy. Have received my first electricity bill and can see a difference already.
Panel rating: 5/5
Inverter rating: 5/5
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Dodgy as. Avoid Avoid, don't be fooled

Was left with a garage full of panels after the apprentice sliced his arm and they had to go. Left with no lights, fire hazard as the wires were connected incorrectly overloading circuit. Therefore the apprentice was not supervised or his work even checked. Next day in the light we found out they put their foot through my ceiling, by looking up! They patched the hole leaving paint, dust and plaster everywhere. Then havnt heard anything for 2 weeks about the sanding and painting still needed. As hole was in bathroom above shower I had to get someone to fix and sand and paint. I also had to pay a electrician to check the apprentice work, so I could sleep at night.
Inverter rating: 1/5
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Such a Disappointment

The Sales/quoting process was great. We accepted the quote, Arise organized our payment and then ...
The Install commenced and was not completed as the team were unable to make contact with their Manager Damian.
After plenty of jumping up and down and many phone calls, threatening to cancel my order, the team just arrived unannounced and completed the install.
I was promised that the old Solar Panels would be removed and Damian had advised that this would take place within 7 days. After 7 days, I contacted Cody in Customer Service and was advised it would take place that week, still nothing. I called Cody back and he advised that the contractor had been in hospital and that they would organize for another contractor to collect the panels. Well it has been 2 months now and the panels have still not been collected, even after I submitted email proof to Shaun, the Sales Person and he promised me on 2 occasions that it would be this week. The communication is really poor, they just do not get back to you. I have contacted the email address that they give everybody that complains in a review but still no response. Over Promise, Under Deliver - that was my experience, would certainly never recommend to anybody.
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3 month plus waiting for installation.

I have been stalled, misledand been given the run around trying to get my 10kw installed. Do not expect a fast service with this company.
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Not the solar company for you

After shopping around they provided an overall good package with good brands.
They don't seem to be a local company and outsourced installing.
Overall the installation was quite roughly done.
However after having an issue with the app not working properly they said they would come to site fix it 'when they are in the area'.
It's been over a month now and still no date when they will be on site.
After service is clearly not a strong point.
Panel rating: 5/5
Inverter rating: 5/5
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Shocking customer service

Very attentive in the sales process. One the system was installed they screened my calls & will not return to finish the install. Very messy install with numerous unnecessary holes, lose/broken roof tiles. EV charger was supposed to be compatible with inverter however it is not & drains the sun grow battery Arise installed. Steer clear!
Panel rating: 1/5
Inverter rating: 1/5
Battery rating: 1/5
EV Charger rating: 1/5
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My experience with Arise was very positive. The contractor that installed it was excellent.

I got a very fast quote from Arise
The installers were a Solar company in Brisbane (clearly contracting to Arise). They arrived at 7am, and got to work immediately. They were super efficient. For whatever reason they had three roofers present, at least one laborer, and a qualified electrician. The installation of the components was completed by 11am withonly some wiring left to complete. Bear in mind that this was a 13.2kw system onto a colorbond roof with 30 panels. Only the electrician remained then and when he had wired up and configured the inverter it was near 1pm. From that moment we were generating solar.
They arranged everything prior to installation, but not the upgrade of my meter to a smart meter - which was required in order to receive money for feed in electricity.
They demonstrated how to app that shows how much the inverter is putting in to the house and the grid.
They also demonstrated how to switch the inverter off - at the power switch in the neter box first ad then at the inverter if required.
Panel rating: 5/5
Inverter rating: 5/5
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Worst customer service and incompetent design

Sold me a poorly designed system producing half of what was quoted. Designer installed nearly half panels where they catch minimal sunlight. Have done nothing to.recitfy the problem and keep on passing the buck. Absolutely dodgy company that does not care about customers
Panel rating: 5/5
Inverter rating: 5/5
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Terrible

Hopeless. Had a issue warranty issue. 6 months down the track, still not resolved.
Panel rating: 3/5
Inverter rating: 1/5
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Stay Away They Trap you with Cheaper Quotes and you end up with defective and expensive system

* Issue 1: Paid for 6.6Kw solar system, but installed 4.4Kw system stating technical issue. (Promised 15 solar panels, but only 10 were installed). No refund provided for 5 less panels. Did not respond emails asking for refund.

* Issue 2: Warning light in the system since day 1. Their technician said problem with how the panels were installed system and they need to install micro-optimisers behind the panels in 1 direction. I spoke to the company told them they told extra money for optimisers. I responded by saying they already have my money for the 5 less panels installed and they should adjust it for the price of optimisers. Representative asked for copy of contract which I sent, since then no action has been taken. I’ve sent multiple emails and it’s been weeks if not months but they’ve not responded.

The matter is with Fair Trade now
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Great Installation

It was easy from start to finish, end to end process which required little input from us.
Panel rating: 5/5
Inverter rating: 5/5
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Installed a Panel and Battery

The sales process was great- Initially --- Same sales tactics, quicker installation etc... However it took 2 months to get an installer.
No reason - Promised 100 dollars as compensation -- Just verbal -- No response for any follow-ups.
Installed device was faulty.
The battery was faulty. Not working. No response for any phone calls or email follow-ups.
I had to chase them and finally engage the manufacturer involved to check the battery and confirmed as defective.
Now waiting for them to send me a replacement ...
No professional response.
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Happy camper

Quoting was extremely easy once I explained what I required.
Install was efficient and fluent. explaining all aspects of install.
Cleaned up afterward, explained software app
and gave contact details.
Also explained connection detail and smart meter detail.
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Great communication

Dan was very helpful with the sale and also he sorted out a small problem for us. Great communication.
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Worst solar installer in the country

Delay in installation. The battery did not work. They kept saying that it was working. Only return to do the repair after I submitted to department of fair trading.
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Bad customer service

I think Arise Solar don't pay there installers so they will have you hanging for weeks, customer service is NIL.
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Delay and faulty installation

Arise Solar demanded full payment prior to the installation. It cancelled the installation the day prior to the installation. The installation was done 1 month later and did not work. I had to take time off work on multiple occasions for the technician to come to do further work. When the technician could not fix the fault, they stopped responding. Eventually, I submitted complaint to department of fair trading to get it to fix the faulty solar panel installation. They promised compensation for the delay in installation which never occurred. They later stopped responding to my emails and phone calls.
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Shop around for Best Price &Service

Arise Solar were very professional. Apart from Best Price Their service was Great.
Panel rating: 5/5
Inverter rating: 5/5
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Extremely organized

The sales process was easy and installation was very quick after deposit made 5 days later all finished. Had to wait 2 weeks for energy company to get grid connection up and running.
Inverter rating: 5/5
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Do not sign a contract with arise solar

Arise Solar are very happy to take you money and install the equipment but don’t ask for quality customer service.
It is the poorest service I have ever dealt with. No call backs, no support to discuss issues or complaint.
We had a burnt out inverter fuse for 18 months without support. We have lost 20% of solar capacity in the last 18 months.

Calls ignored, response to request to talk over the phone ignored even when sent by email.

Save yourself the stress and go with another company.
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Issues with inverter when the system is less than 1yr old.

Works great when it works! but if you have any type of issues the service is horrible. Organising someone to come out to look at the box took five phone calls and a whole day. Everyone in Cairns told me not to go through Arise and I wish I believed them. Solar x Power is having inverter issues, google it.
Inverter rating: 2/5
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Rubbish service, worse warranty support. Managers do not support the warranty staff.

Have been waiting 7 months for my system to be repaired under warranty. Still not resolved. They installed my batteries in an unsafe location and are trying to charge me to move the.
While I am waiting for the repairs they are still trying to sell me upgrades, even though there are no technicians in the area. They don't return calls. Warranty team is unhelpful and said they put the batteries in the unsafe location because that was a requirement I asked for. They have taken no responsibility for the unsafe installation of the batteries.
Panel rating: 2/5
Inverter rating: 3/5
Battery rating: 5/5
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Arise solar and reliability cannot be on the same sentence

Considering to engage ACCC.
Zero Production since 10 days and counting, the warranty support team is the most unresponsive team I have ever dealth with. They promise to call back they never do, when asked to escalate and request a call back, they provide no response, result or outcomes.
Excuses so far : 1. Only one technician in your area. 2. You should wait for atleast 2 weeks for us to rectify your issue. 3. Technician in your area is not picking up the phone. 4. Long weekend holiday, no one is working.?5. Technician is busy on another job.
The audacity of the excuses after paying $ 11,363 .
Sales team is very quick to take your money and do a descent job but Warranty support is terrible, think before you engage.
* System Size: 13.2 KW
* Panel Purchased: Sungrow Inverter + Jinko panels
* Warranty Claim Made: Yes
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No help

*** service, *** output, **** replies. Do not use. 5 month old system not working. No help offered.
Inverter rating: 1/5
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Very good company

I was very happy with Arise team, the installer & his team were very nice & had the job done within 4 hours. I would be happy to recommend my experience with Arise solar.
Panel rating: 5/5
Inverter rating: 5/5
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Great Price & Product

Arise Solar use Green Energy Company in SA for the installs. These guys were excellent.

I found dealing with the Sales people at Arise Solar very easy and straight forward.


Only issue is the delay in getting my grid connection after the install for the rebate.

They had the incorrected address on the paperwork to be submitted.

The office at Arise Solar has now fixed this issue and should be all fix in the next few weeks.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 09-05-2023:

Good system. Neat and efficient. All good so far.

All good!
Everything went as planned. Works fine
All good. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Christa: "Are you happy with the performance of your system so far?"

Yep as expected
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i cancelled the agreement 3 month after accepting the quote

The sales person did a great job and followed up and was very flexible with the pricing. i signed the agreement end of October 23 and paid a small deposit.
I had to follow up constantly to try and get an installation date. was not too push due to Dec/Jan Holiday's.
i kept pushing harder in January and found out that Arise Solar wanted more money for the system (possibly underquoted), i reluctantly accepted some small increase. but cancelled the deal since a month later early Feb i still couldnt get a installation date.
i cancelled the agreement and received the deposit back without much fuss....
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Original Review on 16-04-2023:

Review of Arise Solar

Jason from Arise was very efficient and pleasant to deal with.
The installing electrician was efficient and came a day earlier than estimated. On the negative side, they left a big box of rubbish in my recycle bin which annoyed me somewhat.
The grid connection is being arranged by Arise. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Lyn: "Are you happy with the performance of your system so far?"

Met expectations. I’m exporting quite a bit of power and haven’t paid a bill.
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