Steve Torpy Electrical and Security and Coastal Solar Solutions Reviews
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Steve Torpy Electrical and Security & Coastal Solar Solutions is a Solar Power Installation business based in Tacoma South NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Steve Torpy Electrical and Security and Coastal Solar Solutions Reviews (21)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 14
- 4 star 6
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
08 January 2024
An incentive was offered by Steve Torpy Electrical and Security and Coastal Solar Solutions for this review. Learn more here.
07 December 2023
Very friendly and efficient from beginning to end!
After receiving numerous quotes, and an unbelievable high prices for a 6.6kW system (door knocker), I was ready to go with a mob off SolarQuotes, who was offering a 13.2kW system at a very keen price.At that time an radio ad came on a local radio station for CSS, and I thought I'd have a chat with one last company before making my decision. Steve was very friendly, knowledgeable and polite, and he actually bettered the quote I was planning on going with.
In my ratings, I've opted to only offer a 4/5 for the quality of the system, as our system was only installed 2 days ago, so it's too early to offer anything different.
Regarding the installation, I received a phone call the day before installation to ensure everything was good to go, and the young team of Jackson, Jack and Xavier arrived on time on the day of installation - and they were all polite, well mannered and fully professional.
They tidied up as they went, and Jackson sorted out a minor set up glitch with an online support team before he left - to ensure the system was working perfectly.
They installed 30 panels on our roof, as well as installing all the electricals - in just over 8 hours (which was the estimated time suggested).
I would strongly recommend Coastal Solar Solutions - efficient, polite, well mannered and all at a good price.
04 June 2023
Everything was done right!
Very refreshing. Finally, a business that provided best practice. Steve (Central Coast Solar) was one of 3 businesses that made contact following an on-line enquiry, but the only one to take the time to meet on-site and listen to our needs. He was on-time, a quick quoting process, patient to listen to questions and ultimately met (or above) our expectations.After a lot of research and qualifying the proposed system, Steve was the obvious first choice for installation with a competitive price, but it was the support and communication that convinced us. His business approach gained our trust and confidence.
The trust and confidence gained were backed up with action. The installation was on time, seamless and tidy. A professional outfit (thankyou to the team). I note we are located in Lake Macquarie and Steve still managed to be available for quoting, and on time for the install.
Just remember, a good business will be in demand and you need to be active in that process. Steve is busy dealing with real customers and tries very hard to meet all demands and balance his projects, customers and suppliers. Your courteous and patient contact will be rewarded with a good outcome. Very happy with the final product (4 x tesla powerwalls with gateway and backup). Thankyou.
Panel rating: 5/5
Inverter rating: 5/5
29 November 2022
Fantastic team
Fantastic team, super friendly and professional from sales right through to installation. The solar was in installed in less than half a day. I would highly recommend Steve and his team to everyone.10 November 2022
Highly Recommended Installer
We contacted Steve for a quote, and he couldn't be more helpful.He knew exactly what we needed when we gave him an overall picture of our needs.
There was a supply shortage but kept us in the loop the whole time.
Once he received the stock his team came out and installed our system. An absolutely lovely team of young tradesman, polite, neat, trustworthy, very helpful and very tidy work.
They answered all our questions and walked us through the App and system.
We have since had a power outage and everything worked great.
Inverter rating: 5/5
Battery rating: 5/5
15 November 2021
Original Review on 16-03-2021:
Steve Torpy Electical and Security and Coastal Solar Solutions
The whole team from Steve Torpy Electrical and Coastal Solar Solutions, from sales to installation have been great.Sales personell was very informative and took the time to explain all aspects.
Installation team was excellent, punctual, polite, friendly, and tidy.
Have had a couple of minor issues, which the installers have been prompt to address.
Highly recommend this company to those considering Solar Installations.
8 months later we asked Laraine: "Are you happy with the performance of your system so far?"
Overall very happy with out Solar System. and Inslaller company.Steve Torpey was on the ball in contacting us when there was an issue that we were unaware of as we were away at the time, so Steve came to our house and checked out the issue, and fixed the problem.
06 June 2021
Original Review on 05-10-2020:
Great installer
I have nothing but praise for the 3kw PC solar installation. This was phase 4 of my solar battery system and most definately the best.8 months later we asked Phil: "Are you happy with the performance of your system so far?"
Yes it has been faultless.27 May 2021
Original Review on 24-09-2020:
Solar System
Sales process was quick & efficient. Quoted 3 week installation time but after 3 weeks I had not heard from them. After one enquiry by me the installation was arranged within 5 days.Installation was efficiently completed. As they had not done a site inspection they discovered problems with the original plan which were subsequently overcome but could have been avoided by an inspection.
Steve's communication skills are poor. He advised that installation would be on Thursday or Friday & he would let me know when decided. First we knew was when they arrived at 8am on Friday morning.
The inverter ceased working after 2 days & this was efficiently fixed by Steve's son but Steve gave us no indication of when he would come to do it despite my request for an approximate time. We therefore had to be at the house all day waiting for him to arrive at 4.30pm.
I assume that they organised the grid connection. Due to the lack of communication I have no way of knowing.
8 months later we asked ALAN: "Are you happy with the performance of your system so far?"
Yes25 May 2021
Original Review on 21-09-2020:
Customer Service excellent
Sales person knew his job and answered al of my questions. Installation was when they said it would be. They returned to fix the grid connection the next day as they noticed a problem remotely and I hadn't noticed until they knocked on my door to ask permission to access the inverter and make an adjustment. The same day the sales person rang to check everything was going well and to make me aware he would be coming to visit to make sure I was able to understand the system.8 months later we asked Lyn: "Are you happy with the performance of your system so far?"
I am happy to never have to pay another electricity bill. That's as good as it gets.18 May 2021
The best trade I’ve ever used!
Steve and the boys did an amazing job, can’t fault the whole process. Exceptional tradesman who know there trade. If you are on the Central coast your crazy if you don’t use these guys. Thanks Scott & KirstyPanel rating: 5/5
Inverter rating: 5/5
16 April 2021
Original Review on 27-08-2020:
Installation of solar system.
A quality product installed by very polite and punctual installers. Everything was done for us with no hassle and the site was cleared after installation. The salesman was extremely knowledgeable and polite and gave us a follow up call. All up, very, very pleased.8 months later we asked Peter: "Are you happy with the performance of your system so far?"
Absolutely.02 April 2021
Fantastic installer, Beautiful installation. Would highly recommend 100%
Too good to be true to be honest. 1000% very happy customer right here!Big shoutout and a massive thank you to Finn Peacock, you legend!!!
Panel rating: 5/5
Inverter rating: 5/5
16 March 2021
Great installer, prompt service, high-quality panels
Installation was organised to happen within 3 weeks of purchase. On the day, it took a few hours and the system was set up and ready to go. Steve was easy to work with before and after installation for any queries and issues I had. Would highly recommend!24 February 2021
Very Satisfied
Steve's son and his team did a great job, they were professional and left the site very tidy. Pleased with the way they installed the Australian made Tindo panels, they look really nice! Steve's son also set up the Enphase monitoring system so that straight away, we could see how well the panels were working, very happy with the process and the outcome.Panel rating: 5/5
Inverter rating: 5/5
24 February 2021
Great retailer to deal with, prompt and efficient
Coastal Solar Solutions were always on time with what they said that would do, be it from the initial calls with the sales team, through to the installation and any other time I spoke with them. The work they did was fantastic, and I couldn't be happier with the solution they've installed.Panel rating: 5/5
Inverter rating: 4/5
17 February 2021
No hassles
Higher end products, Tindo reseller, timely and no fuss install.Panel rating: 4/5
Inverter rating: 4/5
12 January 2021
quality installation, courteous team, happy with product.
great team - sales and installationcourteous installation team, looked after tiles on roof.
installation took less than half day
very happy with final product.
Panel rating: 5/5
Inverter rating: 4/5
22 December 2020
Excellent installation
I would recommend this company. I've been looking for two years wasn't confident with any installers. Salesperson very professional.Inverter rating: 4/5
23 September 2020
Highly Recommend
Excellent Solar Company from sales persons to installers...Prompt Service,very polite and helpful team...Panel rating: 5/5
Inverter rating: 5/5
09 September 2020
Easy installation
Had a site inspection for the quote and realised needed a larger system. Prompt install time. Grid connection organised and has been completed.23 March 2018
So happy with the css
Steve and the boys are so professional, happy with my Solar