Interactive Solar Pty Ltd

Interactive Solar Pty Ltd Reviews

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89% 0%
4.8

Based on 47 ratings 1 Review removed

About

When it comes to the integrity of your roof and the solar installation as a whole, Interactive Solar is a firm believer in our core principles of great service, quality workmanship and affordability for all our residential and commercial projects. 

 

 

Clean Energy Council Approved Solar Retailer.

 

 

Interactive Solar has committed to raising the bar within the solar industry by signing on to the Clean Energy Council solar retailer code of conduct. If you are in the market for a solar system and are looking for a company that will provide a high level of service and quality, choose a clean energy council approved retailer. For more information visit www.approvedsolarretailer.com.au

 

 

Interactive Solar Accreditations.

 

• Clean Energy Council Approved Solar Retailer

• Clean Energy Council Member 

• TESLA Certified Battery Installer

• In-house installation teams (No sub-contractors)

• Multiple 5 Star reviews

 

 From initial contact through to installation and beyond, our promise to our valued clients is;

 

  • We employ our own in-house installation teams which consists of licensed electricians, electrical apprentices & roofers. We believe a premium and quality installation is the defining factor. 
  • Our solar sales consultants will always put the needs and requirements of all our customers first. Being up front and honest in everything they do or any information they relay.
  • The quote will be the final price with no hidden or extra charges
  • Interactive Solar will only use reputable and well established brands that have a lengthy track record.
  • Interacting and supporting our client base well after their installation has been completed

Reviewers report paying: $4,600 - $5,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Interactive Solar Pty Ltd Reviews (47)

Show Most Recent reviews from All time

Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 30
  • 4 star 15
  • 3 star 2
  • 2 star 0
  • 1 star 0

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The installer team were Very neat and tidy and punctual and answered all my questions

Yes polite tidy punctual and organised grid connection and helpful with questions
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Good work, lay your panels your style.

The Salesperson was very good to speak through the details and discuss what it means to have solar.
The installation team were excellent, cleaned up all the mess from installation and explained the devices and how to understand the app.

Only suggestion is how the panels were layed on the roof. I have had panels before and could not see them when I drove up to my house. But now that my roof has alot more panels the layout could have been symmetrical so that is easy on the eyes. Still the work was done well and this is a suggestion for others reading my review.
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Great solar company

Sales team was extremely helpful and catering to our needs. The installers were professional, polite and did a flawless job with the install.
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Great company and experience!

Interactive Solar were a great company to work with, their sales and admin staff were knowledgeable and helpful when discussing system design. The installation team did a great job and offered alternatives on the day if we were interested. Our switch board is located in a strange place and they were happy to place the inverter wherever made the most sense for us. They arrived at 8am and by 2pm we had power being generated by the solar panels!

Two things that came as a surprise were consumption monitoring was not included or discussed with sales staff and neither was protection against birds/animals getting in under the panels.

Overall, we are very happy with the system and the team at Interactive Solar!

Inverter rating: 5/5
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Original Review on 28-01-2023:

Guys done a great job

Process went really well. Service was prefect and answered all my questions. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Rob: "Are you happy with the performance of your system so far?"

Yes it has
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Good installation

Tony and Bianca were very helpful, providing quote and installation date promptly.
Installation team arrived on time, The day wasn’t the best with showers threatening but they proceeded with the install. Rain threatened postponement of the install due to OHS, slippery roof tiles, but cleared long enough to complete a perfect install, thanks for the guys hanging around to complete the job.
Next day there was a slight issue with the monitoring app not showing any data, however a call to Bianca and installer was back same day to resolve the issue, a download of firmware fixed the issue!
Have had the 6.16kw system for 6 weeks, seems to be under performing as max daily input I’ve had is 24kw, where I was advised should be getting 32kw, will see how’s it perform over next few months, Nov, Dec, Jan. could be too many cloudy days

Inverter rating: 5/5
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Exactly what we were after

A smooth transaction for a system that has met our requirements. Unlike other companies they did not try to oversell or promise on something they couldn't deliver.
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Value for money, great system but service lacking after full payment.

I had my 9.9KW solar system installed in July 2023 after waiting a month. The quoting process was good, the price was the most competitive out of all the quotes that I obtained. The explanation of the installation process was clear, the installation itself was great. However, I was confused as to whether I needed to purchase a smart meter or not. I had to call my energy retailer to explain the process of getting my solar system on the grid. I did not end up purchasing a smart meter as this was supplied by my energy retailer. After the installation, I signed an application to get a smart meter installed in order to get my system on the grid, I sent it back to Interactive Solar on the same day for them to fax it to my energy retailer and get the process rolling. I sent them a follow up email to see if they had sent the application to my energy retailer but there was no reply. Up until this point communication was very prompt. The energy retailer did not receive this 1 page application until 11 days later.
Panel rating: 5/5
Inverter rating: 5/5
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Honest installer

Installer is inhouse. They were honest and made me keep one of my old systems to increase power and even changed swapped my older
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Original Review on 10-11-2022:

Fantastic Solar Company

Right from the initial quotation process (Tony) was extremely helpful and knowledgeable. I asked lots of questions during the process and Tony was only too happy to answer and provide multiple quotes. After the selection Interactive Solar kept me in the loop on the progress and scheduling of the job.

When it was time for installation, the team (Marcus/Ash and the boys) turned up on time with all the correct equipment. We discussed the location of the inverter and the team were very accommodating and knowledgeable about the inverter and the panels.

The system was commissioned the same day and the team registered and setup the APP and explained how to use it.

I am extremely happy with the whole experience and the team from Interactive Solar.

I highly recommend the team from Interactive Solar.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Tony: "Are you happy with the performance of your system so far?"

The system has outperformed my expectations over the past year and I have had no issue with the install, the panels or the Inverter.
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Very good Installer

Easy quoting process. On time and prompt installation. Customer service very good.
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Very happy about the final outcome and the professional way Interactive Solar fulfilled my requirement

Configuration:
- 30 × 435W Trina Solar Vertex S+ ·
- 1 × Fronius Symo GEN24 10KW
- 1 x Fronius smart Meter
- Location - North -West Sydney

Summary:
I'm very happy about the final outcome and the professional way Interactive Solar fulfilled my requirement to have a solar system installed. Finally, it is the team’s expertise and collaborative effort. I sincerely hope the team will sustain the same level of quality service delivery for many more years to come..

Quote/ engagement :
Aram helped me to customize the solution to my requirements providing clarifications and updating the quote to reflect the changes to the scope of work. His quote was itemized and reasonably priced. In addition, he provided a company profile and a solar buyer guide. There was no pressure for me to decide. Once I confirmed the order, he was efficient in sourcing required hardware (some were on backorder) and organized the connection approval (PTC) as well.

Installation ;
Bianca organized an installation date within 2 weeks and the team led by Younan arrived on time. Younan took time to assess the site constraint (part of my roof is a cathedral ceiling) and was keen to do the correct thing the first time which I appreciate very much. He completed the job with an eye for detail and briefed me how I can monitor the power generation and self-consumption. By mistake, they came with aluminium colour railings whereas I’ve specifically ordered black colour ralings. When I informed Aram about it, he got the correct railing to the site quickly. Same time I noted they got few panels replaced which were damaged on arrival.

Job Completion:
Aram and Bianca arranged the warranty, CCEW, and receipts on payment.
They submitted the required documentation to the DER Register and the energy company and kept me informed. Awaiting for the energy company to reprogram the smart meter for the solar tariff.

Few tips;
- Always research the subject and look at options available before talking to the vendor. It makes things easy for both parties.
- Seek clarifications and get all the items (make/ model) captured on the quote so no miscommunications.
- Understand the process and who is responsible for what step to get the connection approved and programmed to the grid.
- Select quality configuration installed by a reputed/ Clean Energy Council-approved retailer like Interactive Solar.
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No fuss, good system for the right price

The sales person, Tony, was excellent in explaining what I need rather than just trying to sell their service. I was unsure of the proposed layout and someone actually came to look at the property and layout the plan in more detail. On the install day, they were on time. They could not feed one of the dc cable through the wall cavity due to lack of space, but they communicated that and resolved quickly. Everything works as it should so far.
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Helped me laser-focus on the optimal financial decision

During quoting, talked me out of unnecessary or premature expense. Based on my situation, advised
- No microinverters
- Not getting optimizers on every single panel, only most panels
- Not getting solar hot water until I've established how much surplus I have
The focus was always, what's the rate of return going to be on additional investments into the solar install?

Installation was fast & polite! Helped me set up the inverter's phone app.
Smooth grid connection process afterward.
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Awesome installer!

Can't speak highly enough of these guys. From the sales process to the install, everything about them was professional and top notch.

Bianca was amazing with quotes and answering our questions. I felt bad that I was asking questions non-stop but she was quick to answer with no hesitation.

Went in and signed the paper work on a Monday, ended up getting an install date for the Friday of the same week. Younan and the boys arrived on the Friday and knocked the job out in about 3-4 hours! Cleaned up everything and stayed back to give me a run down of the app, inverter, how they installed it etc.

I had requested for the inverter to go into the garage and also requested if all the wiring could go through the gyprock for a neater install, they knocked on the wall to feel it out and went 'easy' without hesitation.

The following day, I noticed that the app was showing some odd numbers. A quick email to Younan and mentioned that he was going to come by and check it out on Monday or Tuesday... Monday came around and one of the boys came around and fixed it within' minutes!

As mentioned at the start of this review, I can't speak highly enough of the entire team.

Great work everyone!

Panel rating: 5/5
Inverter rating: 5/5
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Very professional workmanship

Installer came onsite and discussed what they were able to provide.
Sales staff do not know much at all from other companies.
Team was on time. completed the job in one day, which involved taking down the old system and replacing with the new one. Left the work site clean and tidy.
Battery installed and backup enabled.
Would highly recommend to others.
Only issue was, installed isolator switch to close to the top of the battery to allow more modules to be added at a later date.
Hopefully they can move up for me at minimal cost to me.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Exceptional service end to end

Quoting process was amazing via this website. Everything was done exactly as promised.

When we decided to go ahead we were expecting a 2-4 week installation date. Supplier had a cancellation and we were fully installed within 2 days of paying our deposit.

Installers were professional, polite & left everything clean and tidy. They kept us informed throughout the process and even waiting 10 minutes while I was in a meeting to shut the power off.

We are still waiting on our electricity supplier for the connection which is frustrating but it cannot be helped.

Inverter rating: 5/5
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Original Review on 08-06-2022:

Great installation process

I was very pleased from start to finish. A great team, very professional and friendly. Offered a great competitive price. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Sandy : "Are you happy with the performance of your system so far?"

Well to give you an example for quarter Dec-March 2022, I received a $13.30 credit which got deducted from my total electricity bill resulting in only paying $19.53 when compared to $407.90 last year. Very pleased with the results.
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Excellent Company to deal with - Honest & Professional with great post installation support

Great company to deal with from the get go. We had multiple interactions and revisions to our quotes and these guys were patient, not pushy and very competitive with their pricing.
Sales quotations were informative and detailed including installation differenciators related to their quality of installation compared to the other 6 quotes obtained from others.
Pre installation visit was no problem for Interactive and a site audit taken so we were very clear on our expectations to them. Installation went smoothly and as scheduled / promised on the date they said.
Highly recommend Interactive Solar, if you want to deal with an honest company, with great post installation support, follow up and take pride in their reputation.

Panel rating: 4/5
Inverter rating: 5/5
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Reliable, Responsive and Professional - Highly Recommended

Extremely happy with Interactive Solar. Right from the start with the quoting, Interactive patiently provided as many quote revisions as I requested. The price was competitive, and there was no pushy sales tactics. The communication with Sales and Operations was quick and easy throughout and I found them to be be very prompt and responsive at all times.

The installation team were in-house Interactive employees who turned up on the target day as promised, and got the job done without any issues including setting up the Monitoring App, as well as a check-in the following day.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent services, Value for $

All excellent from the quoting to delivery complete install the solar system
Inverter rating: 5/5
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5 stars for the team at Interactive Solar. They're honest, and delivered a super clean job

I did my research before I started getting quotes. Thank you SolarQuotes for the wealth of information that you supply. So it was easy to spot the shonky sales people out there. Some are super pushy, trying to get you to sign up on the spot. Some promised "free solar" and zero-dollar electricity bills forever, yet they hadn't even looked at my usage.

On the other hand, Bianca at Interactive Solar was super helpful and polite. I had some questions that required one of their guys to come out and have a look on the roof, which was no issue at all. To top it off their quote was the most competitive that I received.

I felt that the team at Interactive Solar was fair dinkum and honest, their team left a clean job, they even fixed some pre-existing issues on my roof (not related to the solar install).
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Great experience

this was a great experience, from when we first made contact until the installation
Inverter rating: 5/5
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They've gone above and beyond

Lovely company to deal with, from the initial quote, to installation. After sales service has been excellent. Punctual, polite and willing to help.
Panel rating: 5/5
Inverter rating: 5/5
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Reliable installer

Pre contract negotiations were good. Installation date was delayed twice but in the end all went well.
Panel rating: 5/5
Inverter rating: 5/5
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This 2.75 star review was removed at the request of the reviewer

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Best Value for Money, Quality System

Interactive Solar provided the best system for the minimum price. The sales person was very factual, answered every question I asked. They managed to install the system on the day quoted, despite the the backlog they had due to rainfall. It was a lengthy job from morning to evening, had to remove the old solar system and a pool mat, on a two storey house, with intermittent disruptions from rain. Its a very professional and tidy installation. No issues at all. A small hick-up that they forgot to bring the Fronuis Smart Meter but installed it on a couple of days after. Overall, I'm very happy with the price I paid and the quality of the installation.
Panel rating: 4/5
Inverter rating: 5/5
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Interactive Solar Pty Ltd is very professional and polite. I will not hesitate to recommend them to anyone looking for solar installation in near future. Also their prices are extremally competitive. My inverter is Fronius SYMO 10Kw 3 phase and panels are LONGi LR4-60HIH 370w (36 panels total 13.2Kw). They did an excellent job at my residence.
Panel rating: 5/5
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Professional and economical - a rare combination.

I decided to retire my reliable 12 year old 2.1 kW PV set-up in September 2021. I only considered CEC retailers who had their own installation crew. Life is too short to deal with arm’s length sub-contractors and their many excuses. I got a short list of 5 and then started to do a very exact review of their offers.

My contact @ Interactive Solar was Berta Sliwa (0452 661 556 [email protected]) who answered all my frequently technical questions very patiently and endured my changes of mind cheerfully. At no time did she put any pressure on me to sign up – quite different from most PV retailers I have spoken to. Another rarity – the guy, who ended up bossing the job (Younan), paid me a visit and we climbed up on the roof and went through the plan with a tape measure! Much more accurate than Google Maps. All before I placed my order.

The new 6.6kW set up went up yesterday with Younan and his crew (Ash and Aram) first removing the old system (not easy on an old-fashioned terracotta tiled roof at 33C!), tiding up the switch board and then installing the new set up to an excellent engineering standard. How they still managed to install it on the planned date after so much rain in the Sydney area over the last two months is beyond me.

At every stage I had a good experience with Interactive Solar – and I am a very picky now retired engineering project manager – not easy to impress. I would have no hesitation recommending them for a PV supply and install contract. The fact that their price was so good as well was the cherry on the top.

I hope their hard-working people continue to do well by doing the right thing professionally in the highly competitive PV industry.
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A Very Happy Customer

On making the decision to upgrade my existing panels, I contacted a few installers to get quotes and information. The person I connected with best was Berta from Interactive Solar.

She is very professional, knowledgeable and personable. Berta made me feel at ease and her explanations of the product, costs and processes were easy to understand. I compared all the quotes I received, but in the end, I came back to Interactive Solar because they gave me the best price for the best product on the market.

The office staff of Berta, Laura and Aaron were always friendly and helpful, and the installation team of Yunan and his crew were efficient, industrious and professional.

I give the entire outfit at Interactive Solar, 5 BIG STARS.
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Satisfied Customer

Quick, efficient and pressure free sales from Maria who was very patient and listened to what I wanted. Installation about 4 weeks later, the boys were done in half a day and left my place free of mess. Neat, clean and functional installation and setup my WiFi monitoring of the system. Too early to comment on the longevity of the system but the premium 5kW I bought is pumping out 32kWh on sunny spring day. I highly recommend them...
Inverter rating: 5/5
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Excellent Service

I have used Interactive Solar to install a solar system at the business I manage, and I was so impressed with their helpfulness and professionalism that I then employed them to install an additional system and Tesla battery at my home. The installation at the work site was time critical as minimising power outage and freeing up our limited parking area was important - the crew was quick and efficient and delivered what they promised. With my home installation, the support and patience of the office/operational side of the organisation was paramount in overcoming and meeting strata concerns.
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Honest quality service with a quality product

I did my research with a lot of companies and products. Interactive Solar were the only ones that gave me the honest information with proof to back it. Service was amazing and the job was done clean and professional. I even had a roofer mate check the work afterwards. I can’t recommend enough. Thank you
Panel rating: 5/5
Inverter rating: 5/5
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Great job

Nothing to complain about, I was supported during the whole process, installation was fast and clean.
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Excellent value for money.

Whilst all three Companies that gave me a quote through SolarQuotes were prompt with their quote, polite to deal with and did not put pressure on me I chose Interactive Solar as they were Local to me and came in with a substantially lower quote than the other two. Their Sales Person was lovely to deal with and answered all my questions over numerous phone calls and emails.They reconfigured my system twice with no issues. I did my home work and knew which Solar Panels and Inverter I wanted and got all three Companies to quote on that. I went with the medium system. Chinese over European simply because the Chinese are of similar quality in my opinion and have the same warranty or better and they are far cheaper. I also chose the Longi Panels because they had black edges which blended into our gray roof. Both my Solar Panels and Inverter were chosen from the graph on the SolarQuotes sight.

In respect to installation. The Installation Team from Interactive Solar arrived promptly on the specified day and did not stop until the job was done. They were very friendly and happy to answer any questions I had. As part of the quote they removed our old pool solar heating to make way for our new Solar Panels. The Inverter was very neatly wired and the Solar Panels placed on the roof neatly and in the position we agreed upon. My only criticism is that the Solar Panels are not straight. They have a wave in them. I pointed this out to the Team Leader who said that is the best they could do and was in line with CEC Guidelines. I cannot confirm this as the CEC does not publish their guidelines on their website. At the end of the day they left my place spotless.

Interactive Solar provide me with excellent Customer Service from Maria in Sales who answered every question I through at her in a timely and friendly manner. She also arranged all the paperwork in respect to the grid connection and meter upgrade with our energy provider and retailer. The Installation Team of Dave, Uno, Ash and Michael did the job in a very professional manner including wiring my new Solar System to the Meters and activating it.

I still believe the tracks on the roof that the Solar Panels are attached to can be put on level or at least straight. However I am assured they cannot be. I have walked around my neighborhood and all the Solar Panels I have seen are straight. I missed this when Interactive Solar was putting the tracks on the roof. I suggest anyone getting a new Solar System installed watch this step very carefully as once the Solar Panels are on it is not a good look if they are not straight and the Installers will not fix this.

Finally I would like to thank Finn and SolarQuotes for their great site. Without it I would still not have Solar on my roof.

Panel rating: 5/5
Inverter rating: 5/5
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Highly Recommend

From our first contact to the completed installation we had a faultless experience with Interactive Solar. They quoted us a high end inverter with mid range panels to suit our budget. Installation was completed in a timely and professional manner. Follow up calls were made after installation to make sure we were satisfied and all instructions and warranties provided. Overall I would have no hesitation in recommending this local company.
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Awesome to Deal With

I cannot say enough about the dealings with Interactive Solar. From Start to finish they where so helpful and friendly, they arrived on time for the installation, Installed the system (13.3kw with Fronius inverter) very promptly. The installers were so helpful ,explaining everything and even installed an app on my phone so I could see what power it was generating plus numerous other things. They left leaving the work place spotless. I would most definatly recommend Ineractive Solar to anyone, they made everything easy..
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10kw Solar system

The sales process was great and not pushy. Answered all my questions or followed up the next day if did not know the answers .
Installation was great and efficient. It looks great.
Arrived on time of day of installation and finished by mid afternoon. They did all the paperwork for grid connection.

Panel rating: 5/5
Inverter rating: 5/5
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Great service and price from Interactive Solar

Berta from Interactive Solar provided friendly, knowledgeable customer service, answered all questions and was not pushy in her sales approach, she also visited the site. Their price was also the best quote by a considerable amount. This enabled us to afford a higher quality Fronius Inverter. The installation team were courteous,efficient and tidied up well.Recycling options for old panels also available.Grid connection organised also by Interactive Solar.
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I dug pretty deep and this company came out best

I got numerous quotes from this Solarquotes website and from various others suppliers via google and other advertisements that I came across. I would have to say - the quotes from Solarquotes were all remarkably expensive in comparison to the various other quotes I got and the companies quoting generally weren't very switched on. Apart from one it was slow going waiting for them to come up with a price.

I tried some of the companies offering the super cheapy deals that you see advertised here and there, but was eventually put off by the terrible reviews that I read about them here on Solarquotes and in other places. (thanks Solarquotes)

I finally came up with Interactive Solar. The salesperson was very relaxed and helpful. The quote they sent me actually itemised the various components and costs - which other companies had declined to do. The price they came up with was actually better than the cheapy companies when I specified the exact panels and inverter that I wanted. The final price was about 2K less than anything offered to me via Solarquotes.
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Great system. Answered all my questions

Left the place clean. Very knowledgeable and quick to install
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Great overall service!

Got my solar panels and solar roof ventilation from Interactive Solar. So far the experience have been good from the beginning right up till installation and finalization of paperwork for my energy retailer. Berta was fantastic. She was prompt and has never failed to respond to any queries that I had.
The guys who did the install were also friendly and courteous. They dropped off the stuff the day before and started the job on time the next morning. One of them also answered a couple of queries I had, and he also provided further explanations which was beneficial knowledge. They also helped to setup the wifi connection to the inverter for the app as it wasn’t as simple as it seemed. They also cleaned up after the work.
Right after installation the following day, Berta filled up all the necessary paperwork and sent that to my energy retailer. All in all, the experience was worry and hassle free. Systems are connected and everything seems to be running well.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 04-08-2019:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked Kirankumar: "Are you happy with the performance of your system so far?"

Yes
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Good Quality Insall

Berta from sales was very helpful and polite.
Installation was on time and completed in good order installers were polite and tidy.
Grid connection is being organized for the next few weeks
So far everything is going well, very happy, thanks Berta.
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Great job

Sales rep turned up on time and was very helpful with all questions.install was done on booked day installers cleaned up and removed all rubbish on completion.

All paperwork lodged and grid connection done by installer.
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Very professional, no pressure, went above and beyond to ensure cables hidden in a difficult situation. Would recommend to anyone.
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Quality product and unbeatable service.. thumbs up

From the initial quotation (site visit)
Negotiations
Installation
and after sale support
I have to admit Interactive Solar has been an absolute please to deal with.
The price was a lot cheaper than any of the other quotes and the 4 man Team of Installers kept the site clean.
I Definitely recommend them.
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