Freedom Energy Solutions Group Pty Ltd Reviews

Based on 151 ratings Aus Ranking

  • 5 star 51
  • 4 star 94
  • 3 star 6
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.41
  • System Quality
    4.57
  • Customer Service
    4.64
  • Installation
    4.64

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Freedom Energy Solutions Group Pty Ltd, Solar Installers

Freedom Energy Solutions Group Pty Ltd
Platinum Partner
Freedom Energy Solutions Group Pty Ltd is a SolarQuotes Client (what does this mean?)
Freedom Energy Solutions Group Pty Ltd is a Solar Power Installation company based in serves parts of and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Freedom Energy Solutions Group Pty Ltd Solar Reviews

Extremely happy

Prompt quote after a phone call to discuss our needs
Install was very quick, company even went out of their standard operating area to help us
Show additional information
Yes the amount of time waiting for new meter installation. Panels were installed 23/11/18 & AGL tell me that new meter will be installed by 8/1/19. Not at all happy about this..had to go through Essential Energy first..such a long wait. Show additional information
Show additional information
Show additional information
Very professional with all aspects of the installation. Kept me updated on expected installation dates etc. Extremely happy with the results. Show additional information
Show additional information
Show additional information
Show additional information

Great value for money and excellent customer service

Very happy customer. From initial contact via Solar Quotes website I was impressed with the quick response & quote. I submitted a comprehensive list of questions about the system, product & installation which were promptly answered. Tom was happy to take a deposit & wait until my new build in Tamworth was ready for the solar installation. Tom came out personally to supervise the installation team on the day. Instal was completed in a very professional manner. Could not fault the whole process and very competitive rate. Highly recommend. Show additional information
They were a great punch of guys, did a great job,Tom explained every thing to me,and his two work mates you couldn't ask for more. Show additional information
Very happy with Solar solutions. They did good job and in a short time frame. Show additional information
Freedom Energy are trumps in understanding your needs and delivering what they promised. Show additional information
Steve from freedom energy solutions was easy to talk to compared to the other companies that I got quotes off, he didn't try to woffle a lot of BS like the others and answered all my questions and negotiated the price for a comparable system. I did a lot of research before getting the quotes so I knew what I was getting and what my price point would be and came in under what I expected. I highly recommend them at this stage, I am waiting for the system to be installed later this week. Show additional information
Show additional information
Show additional information
Service was good and contact good. Price was best for the quality we got. In the end it came down to a combination of price and whether the company would be there in the future if anything went wrong. Install was done in a day. Show additional information
Show additional information
Show additional information
Show additional information
Living in a rural area on the Mid North Coast means I don't have access to a great number of suppliers, Solar Quote was only able to supply me with two suitable suppliers. I ended up choosing Freedom Energy from the Gold Coast as their offer combined the best panels and inverter. I chose 18 Suntech 300W panels and a Fronius Primo inverter as previous experience with solar has taught me a cheap inverter is false economy as they end up needing repair or replacement. Freedom Energy took a couple of months to do the install. I think they're a victim of their own success as they have lots of work. In order to compensate for the delay, they offered two extra panels bringing my system up to 6Kw, very pleased. Installation was fast and efficient, decided on 9 panels facing North and 11 panels facing West due to shading issues, couldn't connect to my WIFI due to router location. Later I relocated the router and learnt how to connect by watching YouTube Videos. After the installation they supplied the paperwork for me to contact my Electricity Retailer. I supplied my retailer with a CCEW - Certificate of Compliance of Electrical Work which triggered an order to re-configure my electricity meter. This took nearly a month as they too must be flooded with work. Spotless Advanced Metering eventually came out and replaced my electricity meter with a quite complex "smart" digital meter. Whilst the Spotless Metering worker was friendly and efficient there was so much that his company prohibited him from explaining to me. So far there is no manual available for the meter physically or online and it seems very difficult to read compared to the old digital meter. I will pursue this with my electrical retailer. The economic result of this is still unknown as I will have to await two quarters of Electricity bills. The Solar Panels have so far produced an average of 23KWh per day for the month of April. I hope this explanation helps anyone else contemplating a Solar Install, I learnt a lot reading other peoples comments so hope to return the favour! Show additional information
*****FIVE Stars for Solar Quotes.com.au for helping educate me in all things solar!
FREEDOM Energy Solutions Group were absolutely unfaultable. Excellent quality products, service and installation.
We would definitely recommend Tom and his team to anyone considering purchasing a solar system.
Show additional information
Produced the most professional quote and intelligent follow up calls. Show additional information
The Fronius wifi app for "solarweb" needs a moderate to strong signal for installation. You need to check signal at likely inverter location to ensure this can be done on the day - you may need a new router or another option/workaround. Show additional information
All seemed to go very smoothly, will wait and see how it all goes. Show additional information
Very impressed with the qualitity of product, the installation, the openness of information & there patience, diligence & friendly service !!
A good bunch of people !!
Show additional information
Show additional information
The team from Freedom Energy Solutions that came out and installed the system were friend and professional. I knew what I wanted in the system and they were able to order for me the make/model of the components I was after. Their finished work is very neat and tidy. They took care of the installation paperwork and set up all the associated monitoring systems.

I would definitely recommend Freedom Energy Solutions to anyone looking to have solar panels installed.
Show additional information
Show additional information
Show additional information
Show additional information
Tom at Freedom Energy has been great to deal with and has been very communicative through the whole process. I has been a pleasure doing business with them. Show additional information
Show additional information
Tom and his staff fantastic. Highly recommend Show additional information
Show additional information
Show additional information
Could not fault them. Great service. Great communication. Show additional information
Show additional information
Show additional information
Freedom Energy Solutions Group were a very easy company to deal with, Tom Sexton was readily available to answer queries. On installation day the team were very professional and a joy to work with. I would recommend this group to anyone thinking of getting solar installed. Thanks Tom and team. Show additional information
Show additional information
Tom from Freedom was great to deal with and I am extremely impressed with the system we received. The installation team were very efficent and had the system running in the later half of the day in pretty ordinary weather.

Highly recommended
Show additional information
Paid deposit about 3 weeks ago and still no idea of an install date. Show additional information
Tom and his team were consummate professionals. Tom is approachable and easy to deal with. We would highly recommend this company. Show additional information
Hi Finn
Just a very pleasant experience......not sure if "fantastic" is the right word....whats wrong with "excellent " then my valuation would be 5
Thank you for a very informative website very much appreciated.
Regards Alan
Show additional information
Show additional information
Very happy with Tom and his team. The install was excellent and they had to battle with rain but pushed on and got the job done. Always kept me informed of progress and have great knowledge and quality workmanship. Show additional information
Freedom Energy Solutions (FES) contacted me after I inquired through SolarQuotes website. The business owner Tom Sexton answered my questions about the install and the various product choices available to me. After accepting FES quote Tom gave me an install date within two weeks.
The install actually occurred a day ahead of schedule, the crew arriving early, working very well as a team, and leaving no mess to clean up. They even replaced a couple of tiles that had been cracked.
Team foreman Jackson connected the system to my LAN and walked me through the basics of the monitoring system. There is a lot in there and a bit of a learning curve to negotiate.
The install required removal of an existing system. Tom was the only supplier who offered a reasonable price to do the removal.
All in all I am very satisfied with the standard of workmanship and service offered by FES. However there is one area where I feel they could have done better.
I wanted the new system to have three arrays of panels facing North, East, West. I had found a technical paper written by Fronius (the inverter manufacturer) describing how under certain conditions it is possible to connect East and West panels to the one MPPT, with only minimal degradation to performance. I believe my installation would meet the criteria stipulated.
When the team arrived I discussed how the wiring of the East and West arrays would be done. I was expecting wiring to be in parallel, the installer said the East and West arrays should be wired in series. I phoned Fronius technical support and had them speak to the installer. Fronius insisted the connection of the two arrays had to be parallel. However this would cause the input amperage limit to be exceeded due to the number of panels. In the end, I instructed the installer to install the panels planned for East array to be added to the West array.
The system produces more power in the afternoons due to the large West array. Having an East array would have spread that power more evenly through the day. I am very satisfied with the system as installed, but believe that FES should have contacted Fronius technical support ahead of the installation to better understand the workings of the East / West configuration.
In fairness to the installer, I should also state that the Fronius article did not provide a clear summary of the conditions to be met for the East West configuration to work. It was buried in the detail and not complete.
The article can be found at
http://www.fronius.com/en-au/australia#!/tabs/tabb385235f-a196-45bd-bbb9-b862b034eaa4-d15783f0-1c50-4a57-8d04-0be3b9fd513a
then search for East West in the download search.
Show additional information
Tom and his team did a great job, were very knowledgeable and I felt confident in their ability to perform a quality installation.
Tom had excellent communication skills, was here when he said he would be and called if there were any hold ups, he acted with integrity and consideration and was forthright with any hold ups or issues. We are both very happy with Tom and his team as well as the installation
Show additional information
Show additional information
Would highly recommend Show additional information
 To get your quotes, please enter your postcode: