Freedom Energy Solutions Group Pty Ltd Reviews

Based on 176 ratings Aus Ranking

  • 5 star 71
  • 4 star 98
  • 3 star 6
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.61
  • Customer Service
    4.69
  • Installation
    4.66

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About Freedom Energy Solutions Group Pty Ltd, Solar Installers

Freedom Energy Solutions Group Pty Ltd
Platinum Partner
Freedom Energy Solutions Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 93 684 424 393  ABN active since 24 Mar 2017 | The Trustee For The Barritt Family Trust
verified
ACN: 617 293 366  ACN active since 09 Feb 2017 | Freedom Energy Solutions Group Pty Ltd
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Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 333581C Freedom Energy Solutions Group Pty Ltd 
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Reviewers report paying: $4,990 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Freedom Energy Solutions Group Pty Ltd is a Solar Power Installation company based in Byron Bay and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Freedom Energy Solutions Group Pty Ltd Solar Reviews

Tried to support local suppliers...but Freedom Energy Solutions won out at every turn!

Surprised when SolarQuotes didnt return any local options (wanted to support local business when making the purchase). Subsequently worked with SolarQuotes suppliers and separately got local quotes.

Getting 'apples with apples' quotes was difficult (each supplier seemed to try and slip in one or more lower quality component to try and win on price). Freedom Energy Solutions (FES) were the exception and supplied all the information / quoted all options for comparison to allow an informed decision to proceed.

Install went ahead exactly as FES said it would (time date etc)...although a problem with a SolarEdge (SE) monitoring / meter which took several visits for the FES team to resolve (at FES's expense with SE being very hard to deal with and reluctant / slow to agree a monitoring component was faulty). Was not happy with SolarEdge's support that we witnesses when the FES team were working with them to trobleshoot the issues being experienced.

In the end, FES suggested install of the Solar Analytics monitoring hardware and platform...which turned out to be a much better option all round. (This was done entirely at FES's expense). It operates flawlessly via 4G rather than SE's wifi option it replaced (no home network security issues). FES also paid the lifetime subscription fees which was a real bonus!

FES arranged the grid connection and followed up with the energy supplier to push that along.

Staff at all levels have been friendly and efficient and deal with calls, messages, requests etc very quickly and professionally.

If you want quality components, service and professional staff...do consider FES for your supply and install.
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Fantasy experience

Right from the get go this experience was great. After jumping into the solar rabbit hole and getting dodgy sales pitches, Tom and his team were a breath of fresh air. Professional, factual, helpful and honest. The installation was efficient, friendly and seamless. Everything was explained and set up to perfection. I highly recommend this team, best investment ever! Thank you. Show additional information

Fantastic Experience & great service

Sales/quoting process was within 24 hours, presentation of quote, including correct overhead photo of address provided was spot on. Warranty was a big decision maker too, better quality panels and good inverter.
Installation was quick and completed within time frame given. very polite & knowledgeable, tidy installation cleaned up as they went, no mess to clean up. Very punctual and arrived at booked time and day.

Great customer service, fantastic to deal with, also organised grid connection and also emailed me a copy of compliance certificate, in case we had any problems with AGL, as we had just changed energy providers from Red Energy (who i wouldn't recommend...total rip off)
Tom has also followed up since to make sure everything is working ok.
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Quality installer

great service and and quality installation with no hidden costs, recommend them to any one Show additional information

Satisfied Customer.

The whole project went well and on time. Did not expect any better. They delivered what they quoted. I would recommend them to others. Show additional information

Great Experience all around

The request for a quote was prompt. A little surprised that there was no on site inspection prior to quote but with Google Maps, they were able to show panel placements on my roof. The quote was based on a middle of the range 6.6kW system and I was happy with recommendations.
The installation was on the money - arrival on time, 4 hrs total spent on job, consultant on hand to explain everything and neat and tidy.
Very happy with company and installers.
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Unexpectedly enjoyable solar experience. Fantastic Company to do business with.

We live in a rural area of the Mid-North Coast of NSW and went looking for a solar system supplier and installer to provide and install a system for our house, which meant that it was difficult to find companies that would service our area. Solarquotes could only find a single company in our area that had the ability or the capacity to quote for us and subsequently Freedom Energy Solutions was the only one that got back to me.

After several discussions by phone, Tom from Freedom Energy Solutions sent me a number of options and we settled on a 10KW system (one of our stipulations). It is worth mentioning that we would never normally accept a quote without getting comparative quotes from other companies but Tom impressed me from the outset on his product knowledge and his commonsense approach to our requirements. He talked me out of some expensive options that I'm sure would have increased his profit but made it clear that they were just not the right way to go.

Then the coronavirus situation reared its head and things started looking dicey both for future supply of the panels and the inverters, and for contractors to travel to work sites. We asked Tom if he could bring the installation forward and he was happy to fit us into a spot that had just opened up.

We received a phone call the day before it was scheduled and Tom and his team of two arrived on time the next day. They installed the racking and cabling and inverters and came back early the next day to install the panels and configure the management system.

Since the installation Tom has handled the grid connection for us and we are just waiting for our supplier to come out and replace the aging meter.
Tom called me earlier this week to check up on us and told me to call him whenever we had questions.

We couldn't be happier with our experience with Freedom Energy Solutions and couldn't recommend them highly enough. Awesome communicators, exceptional prices and really good quality components. (The one part of the equation I could do a lot of research on prior to install). They were such nice people to deal with all the way through the process, the installation went off without a hitch, and they were quick and super-responsive. Ten out of ten!
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Very happy with installation

From the start when contacted by Dom I have been happy with Freedom.answer a million questions by me promptly,sent me info that didn’t push one brand but explained which were the better brands.along with my own research I choose what was best for me.after paying deposit found I had more questions with in Tom answered no worries.
Installation was quick and painless,Tom and the boys did a nice neat job and there was nothing to pick up afterwards,they consulted with me about where all the equipment was to go on the roof and mounted to the wall working to get the best for me.
Have had a few questions since it has been up about using the app and Tom has chased the info for me and been quick with returning my calls
All up the level of professionalism and customer service is excellent and I can’t recommend Freedom enough to anyone thinking about getting a solar system/battery
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Quality install

Enquired for a few different quotes with different scenarios and they supplied them quickly and clearly. Show additional information

Great Service and very informative

Tom was very knowledgeable and nothing was a problem,they turned up when they said they would and was a very neat installation no messy cabling on outside of brickwork went through the cavity in wall. Show additional information

First class installation and installer.

Tom is hands on from the word go and nothing is to much trouble with questions the quote and then the installation and best of all he is a part of his installation team who are a great mob of blokes.
The workmanship, tidiness and everything else from Tom and his team was flawless.
Even though the system was installed only yesterday I just had a call from Tom checking if everything was ok and did I have any questions...that’s good service!
Freedom Energy Solutions (Byron Bay) have nailed it.
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Fantastic job

We where extremely happy with Tom and his team he said he would be here at 7 am was spot on time had job done in no time at all with no rubbish left lying around and we would recommend them to anyone. Show additional information
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don't like the star system much but there are no difficulties or compaints.

All three quotes were excellent and we had great difficulty choosing one.
Freedom arrived on the appointed day and time and installed the system in a very professional way. They underpromised and over performed in every aspect of the installation.
We are still in the process of grid connection but Tom has done everything necessary to facilitate this and we are confident that this will run it's natural course.
The real test is aftersales service but we are very confident that Freedom Energy will be there when needed.
Thanks to all the Freedom team involved with our installation.
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Efficient and not over the top

Freedom energy were quick to respond and provided a no nonsense quote which was very clear as to what they proposed to provide..They nominated a time and date for the installation and arrived right on time, completing the installation in the stipulated time and leaving no mess. The installation manager made a number of calls in order to ensure that everything was operating satisfactorily We could not have been happier Show additional information
*****FIVE Stars for Solar Quotes.com.au for helping educate me in all things solar!
FREEDOM Energy Solutions Group were absolutely unfaultable. Excellent quality products, service and installation.
We would definitely recommend Tom and his team to anyone considering purchasing a solar system.
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Easy done

Did everything. On time put frames at no cost 100 % happy Show additional information

Superb communication and customer service.

Tom, Steve and team (sport I couldn’t remember your names) were fantastic to deal with.

Tom provided a few quotes for different systems. Although this was a bit daunting at first, I was guided by the solar quotes site and selected what i determined was the best system, with long term warranty, still at an affordable price. I’m pleased to have had the choice of systems or I would have purchased a lower quality system based on price. Very appreciative!!

The installation team were fantastic. They arrived when they said they would, even after travelling around bush fire zones. The 4 men were extremely polite, trustworthy and respectful. Everything was cleaned up and they even replaced broken tiles on our roof.

The best part was we had fully functional solar in a few hours and They sorted the rebates, Communication with our electrical retailer and the upgrade to the meter board.

A very professional team who provided us with an exceptional solar and trade experience.
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Excellent work

Quick and keen
Great value for money
Very happy with the process
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SLIGHTLY dearer than other competitors BUT, the service from Tom particularly was unparalleled. Hassle free installation too!

When I first started looking at Solar, I went with a company who had contacted me. After using this service, I got my quotes and was then overwhelmed with information. Freedom topped the list, with Tom being able to clarify every issues that I got confused about, and give accurate, quick information. They were very slightly more expensive from the other quotes, however I could not put a price on the customer service I got from them. What I have learnt, what appears to be the same system, is not necessarily the case, and these guys were honest and up front on everything. I am more than satisfied one month in! NB System was 13.2kW but there was no option for that. Show additional information

So easy, from start to finish.......

Right from the initial contact, Tom made the decision very easy. He clearly gave us the facts and figures to allow us to make an informed decision about which system would be right for us. We checked back to the Solar Quotes site about the various products and the system we have chosen seems to have the thumbs up from all so felt confident that we were on the right track. The installation team and Tom were punctual and efficient and without any fuss whatsoever, the panels and inverter were installed and working. We are just waiting for the grid connection but that is all in hand and progressing. A great team and a great job done. Show additional information

Excellent 3 hour install

Sales and quoting were excellent. Questions were answered very promptly and professionally - without sales push.
Install was very efficient ( 3 hours), done by polite and skilled techs and no mess was left.

They organised the grid connection and helped set up the solar analytics system.
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The team from Freedom Energy Solutions that came out and installed the system were friend and professional. I knew what I wanted in the system and they were able to order for me the make/model of the components I was after. Their finished work is very neat and tidy. They took care of the installation paperwork and set up all the associated monitoring systems.

I would definitely recommend Freedom Energy Solutions to anyone looking to have solar panels installed.
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Fantastic solar panel company!!!

Found the solar quote to be competitive and the company to be reputable, honest and did everything to try and make the installation process as smooth as possible. I highly recommend them for any solar work!!! Show additional information

Extremely good service, professional and knowledgeable

Reading flexible, friendly, very professional install unfazed by issues like North-facing roof that I wanted not being suitable and instead immediately finding an excellent east-west alternative configuration. Show additional information

Prompt, efficient, quality installation

Sales person was polite and always gave a prompt reply to phone calls. He was knowledgeable and overall customer service was good. Show additional information
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Great Service for Quality brand inverter and Panels in Mid North Coast NSW

Tom and the Freedom Energy time were fast to quote, punctual on installation times and kept us informed at all times. The installation was on an old and unusual profile clip lock roof and they need to source come back and try different clips until they got the perfect fit for the installation. Show additional information

Top shelf installation

Quote by Tom was given quickly. He had a great depth of knowledge about the different levels of systems.
As promised Tom's team arrived on time . Steve ,Pat and Jake new exactly what they were doing and had the system installed in about 4.5 hrs. Jake even helped replace some broken tiles.
Grid connection paper work was filled out and sent by Tom. I have spoken to Origin who will be here to install our new meter within 15 days.
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Extremely happy

Prompt quote after a phone call to discuss our needs
Install was very quick, company even went out of their standard operating area to help us
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Yes the amount of time waiting for new meter installation. Panels were installed 23/11/18 & AGL tell me that new meter will be installed by 8/1/19. Not at all happy about this..had to go through Essential Energy first..such a long wait. Show additional information
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Very professional with all aspects of the installation. Kept me updated on expected installation dates etc. Extremely happy with the results. Show additional information
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Great value for money and excellent customer service

Very happy customer. From initial contact via Solar Quotes website I was impressed with the quick response & quote. I submitted a comprehensive list of questions about the system, product & installation which were promptly answered. Tom was happy to take a deposit & wait until my new build in Tamworth was ready for the solar installation. Tom came out personally to supervise the installation team on the day. Instal was completed in a very professional manner. Could not fault the whole process and very competitive rate. Highly recommend. Show additional information
They were a great punch of guys, did a great job,Tom explained every thing to me,and his two work mates you couldn't ask for more. Show additional information
Very happy with Solar solutions. They did good job and in a short time frame. Show additional information
Freedom Energy are trumps in understanding your needs and delivering what they promised. Show additional information
Steve from freedom energy solutions was easy to talk to compared to the other companies that I got quotes off, he didn't try to woffle a lot of BS like the others and answered all my questions and negotiated the price for a comparable system. I did a lot of research before getting the quotes so I knew what I was getting and what my price point would be and came in under what I expected. I highly recommend them at this stage, I am waiting for the system to be installed later this week. Show additional information
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Service was good and contact good. Price was best for the quality we got. In the end it came down to a combination of price and whether the company would be there in the future if anything went wrong. Install was done in a day. Show additional information
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Living in a rural area on the Mid North Coast means I don't have access to a great number of suppliers, Solar Quote was only able to supply me with two suitable suppliers. I ended up choosing Freedom Energy from the Gold Coast as their offer combined the best panels and inverter. I chose 18 Suntech 300W panels and a Fronius Primo inverter as previous experience with solar has taught me a cheap inverter is false economy as they end up needing repair or replacement. Freedom Energy took a couple of months to do the install. I think they're a victim of their own success as they have lots of work. In order to compensate for the delay, they offered two extra panels bringing my system up to 6Kw, very pleased. Installation was fast and efficient, decided on 9 panels facing North and 11 panels facing West due to shading issues, couldn't connect to my WIFI due to router location. Later I relocated the router and learnt how to connect by watching YouTube Videos. After the installation they supplied the paperwork for me to contact my Electricity Retailer. I supplied my retailer with a CCEW - Certificate of Compliance of Electrical Work which triggered an order to re-configure my electricity meter. This took nearly a month as they too must be flooded with work. Spotless Advanced Metering eventually came out and replaced my electricity meter with a quite complex "smart" digital meter. Whilst the Spotless Metering worker was friendly and efficient there was so much that his company prohibited him from explaining to me. So far there is no manual available for the meter physically or online and it seems very difficult to read compared to the old digital meter. I will pursue this with my electrical retailer. The economic result of this is still unknown as I will have to await two quarters of Electricity bills. The Solar Panels have so far produced an average of 23KWh per day for the month of April. I hope this explanation helps anyone else contemplating a Solar Install, I learnt a lot reading other peoples comments so hope to return the favour! Show additional information
Produced the most professional quote and intelligent follow up calls. Show additional information
The Fronius wifi app for "solarweb" needs a moderate to strong signal for installation. You need to check signal at likely inverter location to ensure this can be done on the day - you may need a new router or another option/workaround. Show additional information
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