Sparklife Solar Reviews
4.8
Leave a review Based on 34 ratings Aus Ranking
- 5 star 19
- 4 star 15
- 3 star 0
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.91
- System Quality 4.79
- Customer Service 4.85
- Installation 4.65
Timeline
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We are a renowned Australia-based solar company that deals in the sale and installation of solar systems and batteries at residential and commercial properties. With the help of our specialised solar services, we want to help homeowners and business owners to get the maximum benefits of solar energy. Solar energy is free and what can be a better way of fulfilling your needs and requirements with it.
Sparklife Solar is a team of experts that includes technicians and engineers who have been in this field for years. We ensure that each of our customers is provided with customised solar projects that cater to what they are looking for.
Sparklife Solar Solar Reviews
Good valued top tiered system
The sales process was reasonable as the sales person took us through various options and check shading issues. The quote is adequate but would have liked to see extra details.Installation we were slotted in a week earlier than scheduled which suited us. The team they used did a good job with the panel alignment and looks well done. We did get the wrong inverted which was quick fixed on the day.
They followed up with grid connection with our energy provider right after the panels were completed.
Supplier Reply
Thankyou so much Kevin for the 5 Star review.Keeps the team motivated.
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Fantastic installer, very fast and quick with dates.
Solar installation was quick and precise. Installer is very friendly, listened to me and answered all my queries. Also explained to me all different options I can choose from. Very supportive with all the questions. No push or rush to book, however once book turn around was quite fast. I got installed Solar system within a week and update to energy supplier was also quick. Good job definitely recommended.Supplier Reply
Thankyou so much Ayush for the 5 Star review.It means a lot. Show additional information
Great quality and services
The consultant from Sparklife was very helpful and knowledgeable. The installation took place within three days after the deposit was paid. The installation and grid connection all went through smoothly.Supplier Reply
Thankyou so much Judy for the review.Keeps the team motivated. Show additional information
Great experience with Sparklife
The sales and quotation process was great, [email protected] kept me well informed and stayed in touch throughout the process. I was very happy with the detailed quote.The installation itself was smooth. The boys turned up exactly when they committed to, the install was as per design and they cleaned up well after they were done. The installers spent some time explaining how the system works which I appreciate.
Sparklife organized the grid connection and helped setting up the monitoring app.
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Thankyou so much Gaurav for the review.Really appreciate it. Show additional information
Great team installed the 6kW system in 1 day.
The personal sales process from initial site visit, explanation of options, to the different pricing options was what convinced me to go with this company.The installation was completed in 1 day as they had 'spare' labour on the day of the installation.
Customer service was great. The guys were all respectful of the property and worked to conceal the cabling which was important for me.
They explained the grid connection process and have assured me that the connection, with a new smart meter, should be seamless once Sparklife provide the paperwork to the Energy Retailer, which should take 2-3 weeks
Supplier Reply
Thank you Les For your wonderful review. Means a lot. Show additional informationFantastic service and good customer service
Fantastic service and good customer service. Value for money. Good service. Show additional informationExcellent services and prompt responses to all questions
Sparklife provided excellent services during quoting, installation and after the install. They were able to get the installation done within three days after the deposit was paid. The sale consultant (Ritika) is knowledgeable and professional in response to all our questions.Supplier Reply
Thank you so much Judy for your excellent review. Show additional informationValue for Money
The job was done well and I am very satisfied with the outcomes. Nice seeing the electricity bill drop dramaticallySupplier Reply
Hi Quintin, Thanks for the feedback. Show additional informationFantastic installer!
Very fast and efficient quote. Polite customer service. Installation went smoothly and even suggested different configurations with panels. I am impressed. Follow up with connections to supplier was very good. Great job, Rohit.Supplier Reply
Thanks for the feedback Yoke. It means a lot. Show additional informationa good experience
I approached Sparklife Solar after seeing reviews on SolarQuotes, while they weren't the cheapest, I went with them as they were on balance for my needs, the best value. Rohit was up front and helpful with the quoting process, and importantly not pushy which many of the others were. The need to be pushy is always a red flag. The follow through to installation and the installation itself was efficient. They also called after the installation to check I was happy and helped with questions about the inverter app. The Sparklife admin team requested for my meter to be updated with my electricity company for my meter, but have not really followed through to ensure it was completed. The electricity company told me it was the solar company's role and vice versa. Either way the electricity company should honour the start date for solar. Overall I am happy with the service and product.Supplier Reply
Hi An, Thank you so much for your feedback. It really helps us to improve. Show additional informationProfessional service
Whole experience was professional right from initial quote to final installation. They were Aman was exceptional, fulfilled all our expectations. Customer service could have been better and professional. They Call at odd times without appointment and don't call at appointed time. Took nearly 3 weeks for them to configure.Supplier Reply
Hi Jagadeesh, Thanks for taking the time to leave a review and thank you for the feedback.It really helps us to improve. Show additional information
Good Value & Service
Quick & detailed quote with competitive pricing, good follow-up & support and a very smooth installationSupplier Reply
Hi Peter,Thanks for your review.
Our team appreciates the positive feedback and kind words. Show additional information
Honest hard-working value for money
From the outset Sparklife rep Rohit came across polite, willing to listen to my system design aspirations and keen to match competitors’ prices while providing quality advice about the pros and cons of various brand products. Like many other prospective solar owners, I was so confused by the volume of info to the absorbed and so I asked for a number of pricing options - and they were provided promptly on each occasion.Unfortunately there was some technical issue with my existing connection being abolished years ago. Rohit @ Sparklife kept me informed of the energy distributor’s (Ausgrid) advice and provided me all the info I needed to approach my supplier (AGL) to resolve the issue. This pushed out my install date until a new NMI could be issued/installed prior to PTC application. However, Sparklife were happy to hit resume and mobilise installation within a week of the issue being resolved. As a structural engineer (bridges not buildings), I observed the install and was happy with the general workmanship. The system handover was smooth and followed up to ensure I was happy with output being generated.
In closing, I would be happy to recommend Sparklife to my friends!
Supplier Reply
Hi Sandeep,Thank you very much for your feedback. Should you ever need assistance please let us know. Show additional information
Professional service
Reached out to Sparklife solar team after receiving a high recommendation from one of my friends. They never disappointed. Right from the day I requested for a quote to the post installation, they are very professional and very customer centric. Now waiting for my smart meter to setup and can’t wait to see fully utilising the solar!Supplier Reply
Hi Anand,Thanks for taking the time to leave a review.
The team love hearing back from customers and I'll pass your feedback to our sales team.
Enjoy your solar system and the savings that will come with it.
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Good experience
Happy overall. Ritika very accomodating with my half dozen panel reconfigurations. Not impressed that the installers left a big box full of rubbish on-site.Supplier Reply
Hi Ian,Thanks for the review.
I've spoken to the installation team who installed your system about the importance of ensuring they don't leave anything behind.
We are really sorry for the inconvenience made.
Please feel free to contact our service team or Ritika directly if you have any questions or concerns. Show additional information
Value for money and Good Sale Person
Edit: 14/10/2020I have come to know that the installation team member has been removed from their installation team.
Original review: 25/9/2020
The sales person was kind and willing to help on my queries. Installation service could also have been good if one of their workers wouldn't have some behavioural issues - e.g. ridiculous jokes, lack of preventative actions on COVID-19 and keeping on to demand one of my collectables. Also, they didn't use gutter protector for one of two ladders even though I raised concerns on gutter damage or scratch.
Supplier Reply
Hi Yong,Thanks for your review.
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South West Sydney install
Sales/Quotes communication was prompt.Installation took a couple of weeks to start. Although they did not spot the fact that I did not have a 3 phase meter even after supplying photos. But helped to organise a level 2 electrician to hook up the new 3 phase meter.
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Hi Phi,Thanks for your review.
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Highly Recommended
Sparklife Solar is well worth considering. From the word go, the interaction with them was smooth and professional. The assessment of the roof and the premises was done specifically before the quotation was shared. We were advised clearly what we were getting into and we appreciated the transparency + attention to detail. At every step - the sales quotation process, pre-installation and installation - we were advised of pros and cons of making each decision. With the information and guidance received, we were able to work out the optimal balance between need, cost and effectiveness. Prior to installation, we were also made aware that keeping a few spare tiles would be useful on the day. The installation was also done neatly and within the committed time frame with the installers arriving reasonably well prepared for the job. Overall the customer service was provided with the customer in mind. Every aspect of the deal was connected with the other and the hand-offs were also smooth - the Salesperson clearly guided us on what to expect post installation and what was promised was delivered (e.g. grid connection approval). We are certainly happy thus far with no reason to be otherwise. Would definitely recommend Sparklife Solar to anyone who is after a quality solar system.Supplier Reply
Hi Roger,Thanks for your review.
Our team appreciates the positive feedback and kind words. Show additional information
Competitive Price, Quality Product And Great Communication Through Out The Process
We have installed 85KW Solar System with Sparklife Solar at one of our BP Petrol Station. A thoroughly professional team from first consultation to the handover.Kunal explained us the benefits and ROI of the solar system. Prior roof and switch board inspection was done by CEC installer before any quotation.
Kunal was confident and knowledgeable without being pushy. All our queries were responded timely and professionally.
The system I have had installed is out performing the figures they told me.
Overall installation went very smoothly and the system has been running well.
Highly recommend Sparklife Solar
Supplier Reply
Hi Gagan,Thanks for your review.
Our team appreciates the positive feedback and kind words. Show additional information
Great Service. Highly recommended.
Installers were punctual. Great service.Aman explained very well. They made us explain products and their benefits.
Installation was neat and clean.
Documents were shared with energy provider the very next day.
Thanks to Sparklife Solar team.
Supplier Reply
Hi Gagan,Thanks for your review and 5 stars. Show additional information
Amazing Team, Amazing Customer Service
Great team.Amazing customer service.
Right from the first day, Aman and team had been superb at all levels.
Installers were great in their work.
Highly recommended product, service and support.
Thanks to Aman, Kunal and entire Sparklife Solar team.
Supplier Reply
Hi Gagan,Thanks for your review and 5 stars. Show additional information
Professional installation and Amazing customer service
How was the sales/quoting process?Quoting process was really smooth, Aman made sure to answer all my queries including pro and cons of different systems.
How did the installation go? Polite? Tidy? Punctual?
Installation was very professional and tidy. Installer was very punctual as well. I was low in roof tiles and and he made sure there is minimum breakage.
How was the customer service? e.g. did they help organise the grid connection after the install?
Customer service both before and after sale was highly appreciable, Aman made sure of giving me regular calls to check on my connection and how is it working.
Supplier Reply
Hi Ankur,Thanks for your review. Show additional information
Smooth Installation
We had a great experience with [email protected] He explained everything thoroughly to us in an easy way for us to understand. The installation guys were also great, quick and efficient. I will highly recommend Aman and his team.Supplier Reply
Hi Anshul,Thanks for your review. Show additional information
Best service I got so far
Spark Life solar has provided me with the best and quick service in Sydney.The installation was done quite early and as promised by them.
The installers were all certified and knew their job well.
Last but not the least the sales guy (who sold solar to me) was well prepared and answered all my queries patiently.
He helped me in understanding that which set up suits me best.
I highly recommend them for solars. Show additional information
Best customer service Five star and no complain
Best customer serviceFive star and no complain
Any question will be answer promptly
Supplier Reply
Hi Satnam,Thanks for your review and 5 stars. Show additional information
Wonderful Experience with Spark life Solar. Good team
Wonderful team. Gave me good deal and quality products. On time with all installation and response. All work done with ease and tidy. They helped us till the end process on solar configuration.Strongly Recommend Spark life Solar.
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Hi Karuna,Thanks for your review and 5 stars. Show additional information
Reliable and trustworthy installer. Excellent Customer Service
We had an old solar panel array and inverter which was faulty hence I was looking to upgrade into a new system altogether. The guidance I received from Kunal was very helpful for us to make the right choice of panels and inverter and ensure we made the right decision.The quoting process was smooth and the installation was done by authorized and accredited team of Sparklife Solar. The team that came at our residence was very well mannered, polite, punctual and were able to clarify any questions we had during the installation process.
Amazing customer service from start to end, just waiting for the smart meter installation by the energy provider but everything for that was organised by Sparklife Solar.
Any questions I still have regarding the inverter or panels or solar in general are answered promptly with proper details to understand the facts.
Supplier Reply
Hi Varunraj,Thanks for your review.
Our team appreciates the positive feedback and kind words. Show additional information
Excellent Installer
Right from the start the Aman was informative and prompt. The whole process was an enjoyable experience. Thank you AmanSupplier Reply
Hi Devender,Thanks for your review and 5 stars
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Fantastic service, Great quality system
Big thanks to Aman and team for another job well done. Right from the start Aman was prompt with answering all questions and doubts I had. I had quotes from several other installers but I went with Sparklife in the end due to this level of service and the competetiveness of the quote.The system was installed two weeks ago and the team arrived at the expected time and took their time making sure the installation as completed thoroughly. It was a VERY windy day, so a job that would normally have taken half a day dragged on for longer, but I could see they were not wanting to rush through the work and took their time to make sure it was done well.
While it may be a bit too early to be conclusive, in the last two weeks the system has been consistently providing the output numbers as expected.
Supplier Reply
Hi Keshav,Thanks for your review.
Our team appreciates the positive feedback. Show additional information
Great Experience - Start to Finish and After
From the very first contact, was impressed with Sparklife (Aman). Was recommended by a work colleague. Gave quotes based on brands and sizing of the system. Provided multiple installation diagrams based on the system size.Installation done by CEC certified electrician. Inverter positioning was done as per our requirements which needed slight additional work, but no additional cost charged. Polite and punctual and worked through on a hot sunny day.
System has been performing as per expectations and all necessary post installation steps done quickly and efficiently.
Highly recommend.
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Hi Ashish,Thank you very much for your feedback. Show additional information
Professional service at every stage
I found the whole process in dealing with the staff from Sparklife solar to be very professional at every stage of the process. Aman was very helpful and knowledgeable. He provided us with a competitive quote and followed up promptly on every question we asked. He was true to his word and once the quote was agreed, he promptly organised the installation. On the day, I was very impressed with the way the work was performed. The team were professional and left the site nice and tidy after a long day of hard work on our roof. After the installation was completed, Aman went about organising the paperwork with the relevant supply companies AGL etc and we quickly received confirmations of the booked services eg meter replacement. Finally, I am able to monitor the power generated by my Inverter from the comfort of an App on my phone! Well done Aman and the Sparklife Solar team. Highly recommended.Supplier Reply
Hi Tony,Thank you very much for your feedback. Show additional information
Transparency In The Job
The team at Sparklife Solar was able to understand the requirements given the constraints of the roof design, 2 storey installation etc. The installation was a smooth process with a CEC certified installer having all the knowledge and experience to manage the task at hand.Supplier Reply
Hi Arpit,Thank you very much for your feedback and 5 Star rating, Show additional information
Great team
I highly recommend Spark life solar.. Aman sethi & Kunal Dhir were both fantastic in taking me the through the quote process explaining the fine details of the system. Both take personal interest in client's needs and provide timely response.The intallation team was also quite good and customer friendly.
Post installation support is also awesome.....highly recommeded
All the best guys
Supplier Reply
Hi Amit,Thank you very much for your feedback. Show additional information
Hastle free end to end process
Highly Recommended Extremely hastle free job , end to end done in 15 days. Aman is extremely professional and understands your need, advice you accordingly. He is not just a salesman but monitors end to end installation. It's been 2 months I have got it installed, and after sales service is excellent. I got calls at regular intervals to check system health and advice on how to get efficiency and monitor the same. Kudos to the team!!!!”Supplier Reply
Hi Siddharth,Thank you very much for your feedback. Show additional information