Sungold Solar Reviews

Based on 34 ratings Aus Ranking

  • 5 star 17
  • 4 star 13
  • 3 star 3
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.50
  • System Quality
    4.62
  • Customer Service
    4.35
  • Installation
    4.48

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About Sungold Solar, Solar Installers

Sungold Solar
Silver Partner
Sungold Solar is a SolarQuotes Client (what does this mean?)
ABN: 62 618 599 134  ABN active since 18 Apr 2017 | Mb & Aa Group Pty Ltd
verified
ACN: 618 599 134  ACN active since 18 Apr 2017 | Mb & Aa Group Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 312063C Mb & Aa Group Pty Ltd 
verified

Reviewers report paying: $5,000 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Sungold Solar is a Solar Power Installation company based in Prestons and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Sungold Solar Solar Reviews

informative, excellent onsite inspection and quote

Dave was great with quote and explaining install and how different ways of installing will benefit me.
Staff in the office are also great to be dealing with.
Informative and polite.
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The Service for installation to finish was excellent

Customer service was excellent. Sales rep was very courteous and polite. The installation team was very professional and friendly. I am very happy on overall service. Show additional information

A well recommended team for solar energy installation

We recently had a solar system installed on our property by Sungold Solar and have found the quality and service to be outstanding.

From the initial quote, the installation process, through to the after service support Sam and the Sungold Solar team have acted with the utmost professionalism. It is clear they are experts in their field. All our questions were answered, patiently explaining the system clearly. The follow up service and customer support provided has been flawless; proactive in making sure the system is running at optimum levels, providing assistance with the mobile app to monitor the performance of the system and have always been prompt and responsive to any questions.

The system looks great and is working perfectly. Thank you to Sungold Solar and particularly Sam for looking after us. A very positive experience.
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Smooth and prompt install. Very happy!

Very good.
Easily, tidy polite and punctual.
No help with grid connection.
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Great service and quality product

I have had my solar installed almost a year ago. My system has been working excellent. The sales representative was very polite and knowledgable. Highly experienced installation team. After installing they took care of my solar meter upgrade. Customer service has been excellent both before and after. I am very happy with the system and my savings. Highly recommend this company. Show additional information

Check after sales service

The home visit for quote and home preparedness was excellent. Installers broke a solar panel, so it was another 3 weeks until this was fixed. The installers had difficulty connecting to wifi once inverter installed which resulted in further 2 week delay.
We waited another 2 weeks until energy company connected to grid. We agreed to install solar with this company 7/11/19 and grid connection completed 9/1/20.
Having paid for an 8.8Kw system and found only to be producing 3Kw and zero grid feed, we still have an electricity bill not much reduced after having paid for solar. Feels like we are paying twice for energy.
Have contacted Sungold Solar to discuss, but find communication after installation is zero. They don’t respond to email or phone messages.
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Solar system Installation

Highly professional and the best price offered for the entire system. Mr. Syed Ahmmed was exceptional in his dealings from the time I met him. Show additional information

Reliable installer

I have had the system installed for over 12 months and it has exceeded my expectations Show additional information
Only got 1 quote through your system. Got others independently Show additional information

solar

so far I am happy with the system I will recommend this company Show additional information

Prompt and efficient. No complaints with representative or installation staff. Reliable.

Panels were installed very quickly. Job completed in a few hours with no residual rubbish left behind. Representative answered my questions satisfactorily.

I was advised to contact my electricity supplier to arrange smart meter installation. Electrician arrived to complete this job but was unable to proceed due to inadequate configuration of meter box. I employed an independent electrician to create the required space. Have been advised that the smart meter will be installed on 26th November providing that sufficient space has been provided. Disappointed that there was no interaction between those involved in the project to notice that meter box could not accommodate new smart meter. A four+week delay between panel installation and actual functioning system. Can only hope now further delay occurs.
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The installation guys did a great job, nice clean quality job on the tiled roof and the inverter/power box. Really happy with the price and quick installation time. Show additional information

Solar Installation.

Good work with quality solar Panel and Inverter.Solar system installed within a week and now woking pefectly. Unbetable price. Show additional information

Excellent Service

Sungold Solar were very professional. Sales person was most helpful and explained everything in details. Received premium high quality product. Excellent installation team. Great customer service. Show additional information

Goulburn

Everything excellent. Very professional. Good listening. Very friendly. Excellent followup. Show additional information

Beautifully installed

They installed within a week after getting the quote. Nice people system working fantastic.I would recommend Sungold solar. Show additional information

Professional team and a pleasure to deal with.

Sales personnel are easy to deal with and always stay in contact. I was informed every step of the way on what was happening. Installation crew were friendly and polite. After it was installed and working I had follow up calls to make sure I was happy and that everything was still running smoothly Show additional information

Nazrul

I had the best experience with Sungold Solar from quote to the completion of installation. High-quality product, value for money, excellent customer service. I would highly recommend them. Job well done. Show additional information
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Very good system and service. They are very easy and pleasant to deal with and do what they say they will do. Highly recommended. Show additional information
Great service, panels were fitted within the week from deposit payment. Very efficient and helpful with activating warranty and notifying the electricity company to update our power board. Can’t wait to see the savings. Show additional information
The first installation date requested by Sungold was not suitable for me and they were quickly able to arrange a suitable time. The installation staff were very professional, they arrived on time and completed the job within the timeframe estimated and removed all mess from the site. They were diligent and cuteous throughout the whole installation.

The communication from Sungold through out the whole process was excellent an the system was installed and operational within two weeks of the quote being obtained.
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Delay with approval from power company, was told by power company that the application form had three lots of missing data, they had to resubmit application, was this a time delaying factor? it added about 1 month to the initial installation date. They are a professional company with thousands of installations under their belt how could they leave of such basic information such as the pole number, i watched the salespeson take photos of my pole.

Other than that the istallation was first class, an excellent job, I am very happy with the system.

Nick Ryan
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The guys from Sungold solar were very professional they did a nice and neat installation and were very friendly, they explained the system features before they left. Show additional information
Awaiting origin to install new meter box for main switch to be added by Sungold as there was no room on current board Show additional information
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Very pleased with the installation process however the process of getting connected to the grid was not straight forward.
The smart metre has been fitted but the system will not operate as the AC voltage is too high running around 250 to 256 volts.
We are waiting for essential energy to make changes at the transformer which will take several weeks.
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Initial communication was excellent via text, phone and email with answers to questions we asked and information about components of the system offered. Some confusing communications then arose as to the actual day of installation. Apparently messages were left which we did not receive, however things worked out well in the end. The team arrived a few hours late on the day that was ultimately negotiated with us, requiring another phonecall to clarify that that indeed was the day agreed. All worked hard to install the entire system on that day, though, so an excellent result, eventually! Show additional information
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The Sungold Solar team installed our panels and inverter system.

We are very happy with the manner in which the team went about their work. They arrived on time, were very polite, keen to get on with the job and very anxious that they met our expectations.

They did a neat job, worked as a team and did not appear to have the slightest problem, having the system operational in less than 3.5 hours.

They cleaned up any rubbish that may have been generated and left the job site in a very satisfactory state.

So, from quotation to installation and operation in less than 4 weeks. If the continued operation of the system is at this standard, we will be your most happy customers.
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I was thinking of solar for last 6 months.. really appreciate KHALED came to my home and gave me best product with good price !! Also he showed me all solar benifits and how I can save up to 70% bill !! I m really happy when I receive my electricity bill ..it’s a huge savings !
Very happy with Sungold solar customer services as well ..

Donna
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I was surprised they did not deal with, nor even mention the meter box upgrade. Show additional information
Very impressed they actually came to the house for the quote ( no one else would, been in Crookwell) installers were quick friendly and informative price was very competitive and they cleaned up when finished...???? Show additional information
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