Arkana Energy Group Reviews

Based on 25 reviews Aus Ranking

  • 5 star 15
  • 4 star 6
  • 3 star 1
  • 2 star 3
  • 1 star 0

Average Customer Review

  • Value
    4.48
  • System Quality
    4.80
  • Customer Service
    4.36
  • Installation
    4.44

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About Arkana Energy Group, Solar Installers

Arkana Energy Group
Arkana Energy Group is a Solar Power Installation company based in Ormeau and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Arkana Energy Group Solar Reviews

Good installer

Sales and quoting good and informative. Installation went smoothly.
They helped with grid connection.
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John Dunn Home Owner

Our experience with the company was excellent they could not do enough for us this including the sales representative down to the installers very professional the good thing about it all they are a click away and very professional thank you John Dunn. Show additional information

Over priced

Happy with product. But if i knew how much it was going to fully cost would of went else where. Show additional information

Follow up service is non existent

I've had two systems installed by Arkana, a 20kW and a 7.4kW system and both had major issues after the install. The large system had 3 major issues which took me a great deal of effort to get the electricians back to rectify the problems that a had self diagnosed. The smaller system's problem was never rectified by Arkana and I had to get an independent electrician to repair the fault at my cost. Really poor after sales service for systems that were NOT cheap.
Take my advice and use an installer that employs his own tradesmen and doesn't just use contractors.
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Great service. Highly recommended and don't waste your time with other providers.

Installation was quick and easy. Arkana have a significant task in keeping up with the demand in the local area and were quick to source additional installers so that there isn't a long wait. Salesman was helpful and on point with his support from the start. Show additional information

great job

Had a system already but felt our power bill was rather excessive Chris visited and I found him to be very knowledgeable and well informed he ascertained the system we currently had installed was only producing about one third of which he promised the new system would produce so we went ahead and had a new fronius system installed the old system was removed and disposed of by the installers who did a fine job and left the place clean and tidy on their departure. The new system seems to be performing well and we have had a number of days where the power produced has been in excess of 3 times what the old unit produced so we are very happy will know more when we receive our next power bill. Show additional information
It's been 2 months no and it's Still not running Show additional information
Only 2 out of the 3 contacts you gave me made contact with me Show additional information
We're very happy with our Solar. From the beginning of our first meeting where the plan and instillation process was explained through to the actual instillation where the friendly and professional installers completed a seamless job, with no mess I might add, we have been very happy. We're already seeing results. Show additional information
Excellent, everything was just excellent Show additional information
This was a thoroughly professional and excellently installed 6.6kw Phono Solar panels (24) this week. I'm still waiting for the new meter, and excited by the prospect. My own electrician who was doing work later in the week was on the roof and remarked on the outstanding job that was done. The electrician was helpful, gave me his number and went through what to do with the Fronius inverter. The office people in Armidale emailed me the contracts and all information to do with the installation. The electrician made everything easy and was very patient. Fantastic service by everyone at Arkana. Show additional information
5 stars all the way... We had a 6kw system installed in February and we just got our latest electricity bill and it diffently works. Chris was great to work with and very approachable with any concerns. Show additional information
Thank you to Tyson and Justin for their high level of communication during our initial and ongoing discussions. The installation was flawless, Kyle and Joel have a very level of attention to detail, and finally thank you Luke for sorting out the app issues I was having. I would be very happy to recommend Arkana to anyone considering a solar system. This was my 2nd solar installation, and far the easiest. Thank you Arkana energy. Show additional information
what a bunch of bloody awesome blokes who get the job done everything was done so promptly n so friendly response to my emails so quickly my solar is awesome best thing I ever did well done to this group ???????????????????????????? five stars and more will be recommending to friends and family Show additional information
Install went smoothly. Friendly bunch. Matt was great to deal with regarding our concerns. Would recommend to anyone. Show additional information
It's been great from the start. Installers turned up on time. There was no fuss. The boys cleaned up after themselves and we are stoked with the install. Show additional information
The whole experience was great with this company I would recommend them to anyone. Show additional information
Initially only required 5kw system but supplier to company could only provide 330w panels instead of 270w panels, therefore only needed 20 panels not 24. Was not charged any extra by solar company. The panels supplied were PHONO CELLS Hyperion panels. At this time the Fronius digital panel max's out at 5044 AC Watts. Show additional information
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Son is happy all round Show additional information
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A shock of the initial price. But was very happy once it was explained and did the research into the high quality gear that Arkana Energy was proposing. The installation went smoothly and the crew were very courteous and friendly.

The system is performing superbly and I am on track to completely eliminate my bill.

Very impressed with the SolarAnalytics platform. It's opened my eyes to the true cost of electricity. I can monitor exactly what's happening in the workshop. This has allowed me to optimise my energy usage and change out ineffective equipment.

I would recommend anybody who wants to invest in a high quality system give Arkana a call.
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We are very pleased with the overall service since the beginning and the first time we met with Chris - the South Coast Branch manager. He was very perseverant and committed to ensure we understood exactly what was offered.

We went with 10.5kW of PhonoSolar panels and the Fronius inverter. The installation was extremely smooth and the equipment is working perfectly.

We extremely pleased with the savings and the performance to date and would not hesitate to recommend Arkana and particularly Chris, to anyone.
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5 stars all the way... We had a 6kW system installed in February and we just got our latest electricity bill and it definatetly works.
Chris the south coast branch manager was great to work with and very approachable with any concerns.
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