1KOMMA5

1KOMMA5 Reviews

DETAILS
99% 0%
4.3

Based on 653 ratings

About

Solaray Energy is now part of the 1KOMMA5° family and is now called 1KOMMA5° Sydney and 1KOMMA5° Melbourne. They specialise in customised energy systems including solar systems, battery storage units, EV chargers and heat pumps. Its comprehensive services extend from initial consultation and planning to government rebates processing, seamless installation and ongoing maintenance of energy systems, making them your trusted and reliable partner from start to finish.

Reviewers report paying: $7,000 - $11,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

1KOMMA5 Reviews (653)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.2/5

Value for money

4.5/5

Quality of System

4.4/5

Installation

4.3/5

Customer Service

  • 5 star 144
  • 4 star 402
  • 3 star 92
  • 2 star 11
  • 1 star 4

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Every aspect post sales was extremely poor (pre-installation, installation, support, SYSTEM ITSELF!).

I thought they were bad initially. 6 months later turns out they are SO MUCH WORSE

Go with Solaray at your own risk; if you do, hope nothing goes wrong, that they designed the system correctly and didn't mash together premium products.

tldr; after collecting my deposit, they mucked up my installation. 5 months later, one panel had an issue, took 4 months to fix. They rarely respond to communication. Worst of all, the entire system does not perform as well as expected. After investigating the issue myself, it turns out that they sold me solar panels and inverters that don't match well, so can never produce the expected output. They don't understand the products they are selling! After presenting evidence from Enphase confirming this issue, they've ghosted me for 2 months.

Sections of review:
Installation process
Failure to fix a simple problem
Selling badly matched (but premium/expensive) products
Timelines when trying to contact support

Installation process:

I have non-straightforward requirements due to shading, so wanted to opt for a more "premium" provider, expecting I may need more support.

Before signing up with a deposit, the sales team ensured me (verbally) that they would revisit the panel layout during the installation review process to do their best to optimise the system given the shading issues. After signing up, I asked them to do this again by email and was told they would do so. Shortly before the installation, they came to measure our roof (btw. I wasn't notified of this visit - I just got a knock on the door and fortunately I was working from home that day). At this point, the layout had still not been reviewed - the measurer suggested the current panel layout should be improved. Two days before the installation, I then called to check if it has been reviewed; it still hadn't been reviewed. To their credit, at this late stage they did review it and come up with an alternative layout. The installer on the day said it was "obviously better" than the original layout.

On the installation day, most work was complete, but one piece of equipment didn't work. This was a Friday, he said he would come back on the Monday to complete the job. He obviously forgot, I was at work that day, so was unsure if he came or not, but on Tuesday I received an email stating my installation was complete and asked for the final payment. I assumed he came and that it was working, so I paid them.

However, I was meant to receive monitoring information within 24 hours. I didn't get this.
After 48 hours, I sent an email asking for an update on progress, received no response.
After 72 hours, I tried to call, always went to answer phone.

After the weekend, I remembered the installer told me he needed wifi to complete the system set-up, so I checked my wifi logs. No new connections - they didn't come. So I called again. Tried their support team as well. No response.

Finally I called their sales team (near instant pick-up), and I asked to be put through to the install team, finally got in contact.

The installation team told me the system was completed and working, but just the monitoring wasn't working. But the installer told me he couldn't commission the system without the monitoring, so the system would remain off. I'm not sure who is correct.

They did at least arrange for the installer to return to fix the system. Unfortunately, when the installer returned, he again had some issues with the same hardware. I have called/emailed requesting a progress update, again receiving no response.

After raising this issue on product review, the installation team was chased up (took 3 business days). Two business days later, I received a call from Solaray saying they will come in half an hour. Fortunately, I was home, but more notice would be appreciated. They managed to complete the installation and follow up paperwork.

If Solaray do not complete an installation on installation day, they should know this and do whatever they can to get this completed as soon as possible. If I didn't chase them, it wasn't clear that they were even aware that it wasn't working, or taking any action to complete the installation. Moreover, the way to get through to them shouldn't be through productreview.com. They should answer their phones, respond to their emails, and call you back if you leave a message. None of this was done.

Failure to fix a simple problem:

One of my panels started performing poorly. After first raising this issue, they quickly ordered a replacement Enphase micro inverter under warranty and replaced it. This did not fix the problem, but Solaray did not check it fixed the problem, they did nothing further (I'm guessing they assumed it worked). So a week later, I point this out. They arrange the technician to come again (2 weeks later). This time he just swaps two microinverters. It just moves the problem. They do nothing further. Since then, despite multiple emails they have taken no further action. I spoke to Enphase myself, they think the problem is likely bad connections or cables (makes sense it isn't the inverter), but Solaray seem to have ignored the issue. Eventually after 4 months, simple fix complete. Please see the timeline below.

Selling badly matched (but premium/expensive) products:

Description: My system had Enphase IQ7A inverters. To make the most of these inverters, they need Solar panels with specific characteristics. This information is held in the datasheets of the Solar Panels. One would expect Solaray to select Solar Panels that can get the most out of these inverters, as opposed to clients. Anyway, the panels that they sold me do not match well. So I have inverters that should produce up to 350W, with panels that are rated to 410W. However, I'm only producing 295W. Basically, I'm losing 20% of my performance due to bad matching.

How bad is this? Basically, I paid more for better panels, which actually perform worse and take more roof space than cheaper panels.

How did Solaray respond?
First, they said it was due to shading. My house does suffer from shade, but once I showed images of its performance when the entire array is in full midday sun at low temperatures (ideal conditions), this clearly was not the issue.
Next, they said it shouldn't be an issue because they've sold "many" of these systems before. So their justification for selling a badly designed system is that they've sold many badly designed systems? Perhaps this isn't the smartest thing to say.
Next, they ghosted me.
Next they claimed (without showing any evidence) that Enphase confirmed there is no issue with compatibility and Solar Quotes (who have kindly been helping me) agreed with this evidence. So I contacted Enphase myself, and they confirmed the panel and inverter are not compatible. I forwarded 1Komma5 this email (no action taken since). Enphase also told me that one can check on their website: https://enphase.com/en-au/installers/microinverters/calculator. You have to click customize a module and put in the information from the datasheet of the panel. The panel is Qmaxx G4 410 W, the inverter is IQ7A. So anyone reading this comment can check for themselves and see that this combination results in clipping. So no, they are not fully compatible. I also contacted Solar Quotes who confirmed they didn't accept the 1Komma5's claim of no issue.

Timeline with respect to issue 1 (One inverter/panel started to perform poorly):

24th July – Raise issue
27th July – Solaray start warranty claim with Enphase
3rd August – Technician replaces inverter. Makes no difference. Solaray do not follow-up/verify success
9th August – I follow up with Solaray
16th August – I try to follow up again – Solaray arrange for technician to come again
21st August – Technician visits, makes no difference. Solaray do not follow-up/verify success
30th August – I follow up again with Solaray – Solaray respond, state they will get technician to come again.
4th September – I ask for further updates.
18th September – Solaray state "investigation has been ongoing and unfortunately I have been in and out of the office recently"
21st September – I ask for further updates.
27th September – Solaray state "I do apologise I have been away from the office over the past week and was not able to respond"
11th October – I ask for further updates. Still awaiting reply
22nd November - Issue fixed.

Issue 2 (Panels not fully compliant with the inverters (IQ7A))

17th August – I raise issue.
...unfortunately I'm out of space...similar email attempts to above.
5th December - Send me email saying Solar Quotes, Enphase see no issue with system
8th December - I forward email from Enphase confirming there is an issue. No response from 1Komma5.
11th December - Solar Quotes confirm they did not accept 1Komma5s statement there was no issue

Panel rating: 4/5
Inverter rating: 5/5
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Decent company that was let down by their sub-contractor

Sales: I selected Solaray / 1komma5 because their sales team was able to factually answer my questions during their site visit - the other companies promised things that weren't actually possible (confirmed by inverter manufacturers). I also liked that Solaray / 1komma5 is a large company who I expect will be around if there are any warranty issues down the track.

Value for Money / Quality of System: I selected an Enphase system because it is inherently safer, provides panel level monitoring (which gives me more information/data if there is ever any warranty issues), and comes with a much longer warranty. My panels, racking, and inverters all come with 25-year warranties (I upgraded the inverter's standard 15 warranty for just a few hundred dollars more, and Solaray upgraded me to their premium black racking which has the higher warranty). Hopefully I won't have to worry about the system for many years to come.

Installation: Solaray / 1komma5 use sub-contractors, which I was fine with - that is how most building work gets done in Australia. Unfortunately, I appear to have been unlucky with the sub-contractor who came to install my system (I won't name names). Here is a list of issues that were detected by me and Solaray / 1komma5: Panels installed in wrong layout, insufficient feet used to secure panel racking to roof structure, roof tiles not grinded where feet are located, cables under panels not secured properly, cables in roof cavity not secured properly, sarking damaged by installers and not fixed, broken roof tile fixed with silicone rather than replacing with one of the spares, Enphase enclosure installed in wrong location, Enphase enclosure broken, 32A main circuit breaker installed in Enphase enclosure for 43A capable system, Enphase enclosure not labelled, no inverter supply switch installed in main switch board, labelling incorrectly applied to main switch board. The summary is that the system was not compliant with the CEC solar installation standards and multiple Australian electrical standards. The sub-contractor did return (a total of three site visits, two different installation teams) and fix some of the issues, but not all. I even had to argue with them to install at least a 50A main circuit breaker in the Enphase enclosure - they said that a 40A breaker on a 43A system "should be okay".

Customer Service: To Solaray's / 1komma5's credit, they arranged one of their own quality assurance staff to come and look at the system after I started pointing to the issues I found with the system, and they have now finally agreed to arrange a new sub-contractor to rectify and certify the system (hopefully that will happen soon). My only real gripes with Solaray / 1komma5 is that it has taken far too many emails to reach this position, and I didn't like the feeling of sometimes being caught between Solaray / 1komma5 and their sub-contractor - my contract is with Solaray / 1komma5 and I expect them to act on my behalf.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 31-03-2023:

Good experience so far

Quotation was prompt and transparent in all respects, installation took place as scheduled, installers were friendly and professional. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Helen,

Thank you for the kind words, I will make sure to pass them on to Adam and the installation team!
Enjoy your solar and years of trouble free, off-grid power!

10 months later we asked Helen: "Are you happy with the performance of your system so far?"

Has performed beyond expectations, have not needed to contact installer since system went live as we have not needed to. Finally as far as impact on power bills is concerned our last power bill was $17 for three months, including one month where we sold more back to the grid than we bought, including supply charge.
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Great service, quick clean professional and very polite

The guys were very professional, quick and tidy and very polite and helpful, would recommend this company to friends and anyone wanting to install solar

Supplier Reply:

Hi Linda, thank you for your kind review. Our teams strive to provide the very best customer service.
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Fantastic Installer

The installer did a great job. They were punctual and polite, while working under extreme conditions (heat).
Inverter rating: 5/5

Supplier Reply:

Dear Glenn,
Thank you for your review.
Our installers are dedicated to providing excellent service in all conditions. We look forward to hearing how you are saving from your Enphase solar system.
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Installed it the day after finance was approved.

Initially wanted it installed on the garage. They were the only company to point out the huge power loss in the run to the metre box.
We now have 10kwts of micro's and the Tesla battery
I have a previous 5kwt micro inverter system and the new micro's aren't compatible with the new so took a week or so to sort it out. To be fair it was the first time they had done such a job and only found the problem when it was turned on.
Really happy with the Tesla Powerwall. Works great and most days we are using no power from the grid at all.
Looking forward to our $1,200 power bills reducing to under $200. Won't take long to pay the system off at that rate.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Peter - Thank you for your review. You are now one step closer to being energy independent. The Enphase and Tesla bundle are both premium options and you will be the talk of the neighbourhood. We look forward hearing your energy savings.
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Good customer service and very professional. Quick install

Sales quote was good and showed cost breakdown
Install was quick and done in a day
Good customer service and responsive but i had to chase down for documents for a grid connection
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Tesla Powerwall 2AC solar battery

The quote was provided quickly and the successful installation happened soon after. The only problem is waiting for the promised $750 rebate from Tesla.
Battery rating: 3/5
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Delivered on what they promised

After a month of searching and selecting we went back to the first provider. There is a lot of hype about quality. Solarquotes was useful to check out.
We obtained a 10 kw system. Quite happy with what it is delivering.

Inverter rating: 5/5

Supplier Reply:

Hi Rohan, thank you for your review. We look forward to hearing of your energy savings over summer.
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Answered all the complicated questions i had

the sales person, Aaron was excellent and stuck with me with all my complicated questions and then that was carried on by the office support team. then the installing sparkies were excellent and did it amazingly so quick.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5

Supplier Reply:

Hi Mark,
We are pleased Aaron was able to answer all your questions. He is one of our solar and battery experts. With your solar and battery installation, you are now one step closer to being energy independent.
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Very happy

We are now the envy of the street, installation was very quick and punctual and the staff at Solaray were very patient, as the renovation we were having done took a bit longer than we thought.

Supplier Reply:

Hi Michael, thank you for your great review. You can now tell all your neighbours of the benefits of solar and batteries and becoming one step closer to energy independent.
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Good sales & installation, at a better price than the competition

1KOMMA5 (Solaray when I dealt with them) were responsive during the planning & sales process, discussed various options and we settled on a balanced system at a decent price compared to competitors, albeit still on the expensive side.

After-sales customer service is too early to tell, giving them a few more days to solve a minor issue with app monitoring. The installation otherwise was done pretty well by subcontracted electricians (Josh Begbie).

Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you Nicolas for your review. We are all excited about the transition into 1KOMMA5.
Our support team is on the case regarding the app monitoring. With your solar and battery installed you are now one step closer to being energy independent.
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Good experience

Good experience overall. Salesperson provided options and was able to walk me through the pro and cons of each. I had researched a lot during this process so there's a little fatigue about remembering which company was which, but the early dealings with Solaray were positive and they got my business in the end.

Only issue I had was the initial quote featured panels installed on my seperate garage, which I didn't want. Once we went ahead, I repeated my request that the garage not be used at least twice. On the day the installer showed up, his plans included the garage. To his credit, he was able to reassess the roof and called in for some optimisers (which I wasn't charged for) to enable all the panels to be installed on the roof as I'd wanted.

There were some issues with the admin team, seemed to be at least 3 people whose initial email to me suggested they were going to be my contact for the install, and I never heard from them again. Also provided an app to monitor the performance of the system, but with no real explanation of how the app works or what all the values shown actually mean. It provides a basic display that's straightforward enough, but no real explanation how you could use that information going forward.

Supplier Reply:

Thanks Gianni for your review. It was great to hear the installers were able to adapt to a change in panel location on the day. We will endeavour to streamline our administration process in the future.
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Professional and very efficient installer

1. The sales quoting process was very comprehesive and easy to follow.
2. The installation was very efficient and only took 5 hours for completion. All of the tradies were very punctual and started on time, as well as being very polite and helpful. They did a fantastic job in cleaning up after the installation.
3. Customer service was excellent from the start of our enquiry to completion of the job. They did help organise the grid connection.

Supplier Reply:

Hi Bill,

Thank you for the wonderful review. We endeavour to provide outstanding service throughout the entire process. We are so pleased it was a smooth process and the installers did a fantastic job.
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Excellent Communication. Incredibly fast turnaround for install, professional staff, understanding of requirements.

Once I was ready to proceed the quoting process was made so easy I was able not make a decision within hours. Communication with sales and the installation teams was incredible and worked a dream. The turnaround was within a couple of days, I couldn't have been more pleased. Installers were polite and respectful and turned up when they scheduled, took into consideration of clients needs and site conditions. The rebate was made so easy and full guide to set up the APP to monitor the panels which is just awesome. Fantastic experience and very very happy.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Maria,
What a kind review! Our office and installation team work extremely hard to provide outstanding customer service.
We are so pleased the installers were able to work with you on the day regarding placement.
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Timely and Efficient service

Although there was no site visit pre-sale, the communication was very good. Responsive and forbearing with the numerous questions I had.
Installation team were friendly and seemed to have done a great job (no broken tiles).
The follow up visit to get the 3 phase monitoring working was great. Again good communication.
Only let down was that the inverter CB on the switchboard popped and I did not get a response on why that might have occured - however the system has operated effectively once I reset the CB.

Inverter rating: 4/5

Supplier Reply:

Hi Jon, Thank you for your review and sharing your good installation experience. The installers do take care not to break any tiles. If the CB trips again, please reach to support who will look into the issue.
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Great experience and customer service

Very happy dealing with Adam from Solaray. He listened to my needs and requirements and was happy to provide quotes and adjust along the way. Would highly recommend having a chat with Adam.

The install team did a good job and they were very punctual.

Have been able to view my solar production via the app now but for some reason I can't see consumption data from the smart meter that was installed so hopefully that can be rectified.

Supplier Reply:

Hi Jason, Thank you for your review.

Adam is our Melbourne expert who is very experienced and knowledgeable in design and installation.
Our support team is already investigating your smart meter consumption issue.
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Overall Satisfaction

Solaray was not the best in the quoting process as they hadn't read the brief in respect of a tree that was scheduled for removal. But after we got beyond that they were very good. I went with their solution as it represented closer to what I thought I needed at a reasonable price. I wanted to be able to monitor individual panels so I could assess whether any further tree work may be necessary.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Ross,
Thank you for using Solaray for your Trina and Enphase installation and are pleased you are now able to monitor production using the Enphase app.
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Solaray installation.

Solaray provided a knowledgeable and realistic appraisal followed by a prompt and efficient installation.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Dear Andrew, Thank you for your review and glad you had a smooth installation. We look forward to hearing about your reduced electricity bill
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Happy with my Solaray System

Very good pre-sales data and service on the system hardware, commissioning and installation options without any hard sell tactics. After sales services isn’t as responsive. It’s ok, just not as good as the pre-sales service.

Supplier Reply:

Hi Don, Thank you for your review and feedback. We look forward to delivering a positive experience in all areas of our business in the future.
The solar installation is one step closer to being energy independent.
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Overall great

Overall a very good process. Might be helpful to have 1 point of contact instead of multiple ones but having said that nothing was a problem and all went well
Inverter rating: 5/5
Battery rating: 5/5
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Great experience sensible price very fast and prompt

Very happy with this company had a good easy experience thank you
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Lesley, Thank you for your kind review. We look forward to hearing the savings on your electricity bill.
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Great installer, quality product

Sales process easy and patient with me
Installation guys made the install easy , were on time, cleaned up all the mess after installing
Just waiting for the app etc to happen

Supplier Reply:

Thanks Wayne for your kind feedback. We pride ourselves on great installation teams. We look forward to hearing how you are following the solar production with the app.
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Original Review on 21-12-2022:

Speedy and professional.

Quote was done online as was the sales process. There was a false start to the installation process but was resumed and completed two days later. Customer service was thorough. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

Supplier Reply:

Thanks for the great review Dennis!

Enjoy your system and consumption monitoring.

10 months later we asked Dennis: "Are you happy with the performance of your system so far?"

Yes.
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Great service from Solaray and their installer.

After a few major changes from the original quote, I decided to go ahead without a battery, which may be retro fitted later. Very good service from both Solaray and the installer. The original planned installation was delayed because of sickness of original installer.

Supplier Reply:

Dear Paul,
Thank you for your review and your kind feedback. On the odd occasion installers are unable but glad the installation ran smoothly after a new installer was organised.
Please reach out to us when you are ready for a battery installation
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Original Review on 19-12-2022:

On the ball

Seamless process with accessible, friendly, professional response. We made final decision based on their accurate depiction and understanding of the roof layout and best possible configuration of panels. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

Supplier Reply:

Hey Sue,

Thank you for your kind words, I will make sure I pass them on to the rest of your team.

Enjoy your solar, Christmas and New Years!

10 months later we asked Sue: "Are you happy with the performance of your system so far?"

We remain happy with our decision and the installers. We did not have a north facing roof, so instead we have some panels east facing and some west facing. We were limited by size of these roofs. Grid dependence (yesterday in sunny, hot spring weather) can be around 50%. Winter performance is much less, due to shorter days (around 75%).
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Very professional

Quote accepted on a Thursday and installation was done on the following Tuesday. The team were very polite and professional. The office has been very helpful with any follow up questions that I have had.
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5

Supplier Reply:

Thanks Howard for your kind feedback. We are so pleased we were able to schedule your install promptly. We look forward to hearing of your savings from the solar and battery install.
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Original Review on 08-12-2022:

Great communication and customer service

The sales person was very knowledgeable and quotes were very prompt. Discussing alternatives and adjustments was easy and I ended up with a great solution for my home.

The installers were very efficient and friendly and only took half a day to remove my old system and replace it with the new one.

The application is great - shows me the real picture of how we use energy and has already helped us change habits to maximise use of the generated solar energy.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

Supplier Reply:

Hi Greg,

Thanks for the positive feedback! I will make sure to pass it on to the whole team.

Enjoy your consumption monitoring!

10 months later we asked Greg: "Are you happy with the performance of your system so far?"

The system has definitely performed to expectations.

With no battery, you need to rethink some basic things to ensure you maximise the sun's power and reduce the draw from the network

Wash on sunny days ... run the dishwasher on sunny days ... run the AC during the sunny hours and minimise use after the sun goes down ... put a timer on spa heaters and pumps so they only operate after sunrise. Do these things and the difference is hundreds of dollars per bill!!
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Original Review on 04-12-2022:

Very efficient

Prompt response to quote and left without sales pressure. Well organised, once quote was accepted, their installers were on time, quick and tidy. Online monitoring is excellent. Contacted energy company to arrange meter change, and turned the export straight back on when it was done. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Steve,

Thank you for your kind words, I will pass them on to the rest of the team.

Enjoy your consumption monitoring!

10 months later we asked Steve: "Are you happy with the performance of your system so far?"

1 year in and all working well. Enphase sorted out a communication issue so the live status works which is handy for knowing what you can run.
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Disappointed

Sales quotation was fine very thoughtful. I even went out to the factory to talk to the head of the installation department and asked lots of questions.
The installation was fine but there could have been more thought in the placement of the panels. On my inspection of the solar panels they didn’t grind the tiles were the brackets come out from under the tile. This has upset me as I was told they do. I have contacted them twice now about this with no response.
Yes they did help with organising the smart meter.

Panel rating: 4/5
Inverter rating: 3/5
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Original Review on 24-11-2022:

No problem 8.1 Kw system

It was such a pleasure dealing with this company.

Everything went smoothly. I insisted I wanted a quality system, and that price was not necessarily the driver when considering manufacturer, degradation and inverters. The quote provided was very close to what I received from another company for what I thought was an inferior product.

Installation went smoothly, the installers were great with a good focus on worker safety when working at heights.

I was stepped through the system and the company provided me documentation and download links to install monitoring apps.

I would certainly recommend this company.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi David,

Thank you for your kind words, I will pass them on to the rest of the team.

Enjoy your consumption monitoring!


10 months later we asked David: "Are you happy with the performance of your system so far?"

This system has performed really well and has achieved the outcome we wanted. Our electricity bill has remained at the same level despite the large increase in service charges we have experienced. We are outputting a large amount to the grid everyday, enough to keep up to 10kwh battery system running, just need the battery systems to come down a bit more and we can be almost completely free of grid power with only the exorbitant daily service charge from the retailer to contend with.
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Solaray Energy

Most professional service. Installation better than most, second to none.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Great to hear!
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Tesla battery installation

Installer was punctual and polite. Happy with installation. Looks good and works well to date. Would recommend.

Supplier Reply:

Great to hear Carl. Great choice with the Powerwall 2!
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Solaray design and Platinum installers

Solaray design was good and very competitively priced. We basically with discounts got a bigger system for the same price as other quotes. Good clear advice and easy to understand quote. No site visit unlike other quoters which can present issues later eg location of panels (you have to be there). But once deposit paid to Solaray not so good on the communications. Pre install team reach out and ask if you have any questions , which I did . Installation manager was meant to call but never did. So went back to design team who was helpful.
Didn't know who installers were until they turned up on the day (was told it would be one company, turned out to be another - Platinum, who were great)
Re: Platinum, Ahmed and his team were great. Good advice on where to put panels (different from design - this is the value of a site visit). Really nice work , cleaned up, great comms becuase they had to come back for a second day to finish. Seamless commissioning. Highly reccomend Ahmed and his team @ Platinum.
Someone from Solaray came to check job before it was finished (but not after complete install) so had to sign off STC credits on that basis.
These big companies (Solaray has just been bought out by a German private equity firm) use a lot of subbies to install - we got lucky with Platinum who were very professional. The benefit of the bigger companies is the purchasing power they can pass on to you and you get the latest technology.

Supplier Reply:

Thanks for your review Gordon! I'm glad to hear how happy you were with your installation crew. I'll be sure to pass that feedback on to Ahmed and his team.

With regards to using subcontractors - this is a practice that we have always used - not just after the 1KOMMA5° investment. However unlike many of our competitors who farm out installs to the lowest bidder, we only use a select group of subcontractors who we have worked with extensively and are confident in the quality of their work. We are, after all, the ones who stand behind your warranty. Great to hear you were happy with Platinum.

I appreciate your feedback with regards to your customer service experience and will pass this on to our team for review.
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Awesome installation, very professional

Dealing with Solaray was effortless. We were given advice on what battery system upgrade including extra panels, would be more beneficial to us both financially and the most productive. We excepted the offer and couldn't any be more happier with the system.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Dave and Jolene, we're thrilled to hear that dealing with Solaray was effortless and that our team was able to provide you with valuable advice regarding your battery system upgrade and additional panels. Our goal is to ensure that our customers receive solutions that are not only financially beneficial but also highly productive, and we're glad to know that we could achieve that for you.

If you ever have any questions, need further assistance, or simply want to share more about your experience with us, please feel free to reach out. We're here to support you and ensure that your solar system continues to meet and exceed your expectations.
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Excellent, prompt clean installation

Installed 6.6kw Trina Vertex S panels with 5kw Sungrow inverter. Professional installation that was quite prompt. Clean installation with nil issues. Design team were very informative, and recommended good quality products. Would recommend to other people thinking about getting solar.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Tim, it's wonderful to hear that you're satisfied with the installation of your 6.6kW Trina Vertex S+ panels and 5kw Sungrow inverter. Our team is dedicated to providing professional and efficient installations, and we're delighted that your experience reflects that commitment.

We're glad to know that our design team was able to provide you with informative recommendations and guide you towards high-quality products. We believe in offering our customers the best solutions to meet their solar needs, and we're thrilled that you found value in our suggestions.

Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
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Very happy

Great service & good installers and very professional very happy. System working extremely well
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Ian, we're thrilled to hear that you had a great experience with our service and installation team. It's fantastic to know that your system is performing exceptionally well. Your words mean a lot to us and inspire us to keep delivering top-notch service to all our valued customers. Thank you once again for choosing us for your needs. We look forward to serving you in the future!
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Quality Installation

The sales/quote process was good followed up by an excellent quality installation.
Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Hi John, thank you for your kind words. We are glad to hear that you found the sales process good and the installation matched. We pride ourselves on having high installation standards and we're happy to see that you felt that we lived up to these standards. Enjoy your new solar and consumption monitoring!
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Great company to deal with

The quoting process was excellent, the salesperson listened to my needs and designed a system to suit my complex roof design. Customer service was informative to the process, keeping in contact throughout and completing all the necessary paperwork.
The installation team were punctual and completed the install with little disruption to my day, although they were a little messy.

Inverter rating: 5/5

Supplier Reply:

Hi Peter, we are thrilled to hear that your overall experience with our company was positive and that Lisa was able to design a suitable system for your complex roof design. Our years of experience in the solar industry allow us to tackle trickier designs. Our team always strives to deliver the best possible solutions for our customers, and we're delighted that we could meet your expectations.

Our installers typically leave a nice clean site behind. Sorry to hear that wasn't the case here. Will pass that feedback onto management and the team.

Enjoy your new solar and storage!
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Solar installation absolutely fabulous start to finish

This review is coming from someone who knew absolutely nothing about solar or the installation. I contacted solar quotes to get three quotes . Each company contacted me and after two conversations with two companies, I was totally confused. I then spoke to Adam at Solaray which was the last person I spoke to about installing solar , I spent an hour on the phone with Adam who went from start to finish about installing solar and how it all works and what I would need then Adam put together a quote for me. Within a few days, I received the three companies quotes.. Solaray quote was the easiest to understand on what I was going to be getting . I still had a few questions to ask so I rang Adam at Solaray he picked his phone up straight away and answered all my questions on the spot , service like that these days is hard to come by. A few days later, I signed with Solaray and have not looked back. The complete installation of my solar system and battery went without fuss from start to finish . The installer and his team were very tidy, polite, turned up on time which is quite rare these days . So my solar is installed and running perfectly, we have not had to use the grid since the installation and I would not hesitate in recommending people get a battery backup with their solar system. I have had two follow up phone calls from Solaray to make sure that I am happy and to answer any questions I have. I highly recommend this company to anyone who is considering getting solar. Michelle.
Panel rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Michelle,

We understand that navigating the world of solar installations can be overwhelming, especially for someone new to the technology. We're glad you chose Solaray, and we greatly appreciate your patience and trust in us.

Adam is happy to have been able to assist you comprehensively during your decision-making process. Our aim is to make solar understandable and accessible for everyone, and it's wonderful to hear that Adam's explanation helped you feel confident in your choice.

We're glad to hear that your solar system and battery are working perfectly, and that you've already experienced the benefits of reduced reliance on the grid.

We're dedicated to your ongoing satisfaction, which is why we're here to assist you even after the installation. If you ever have more questions or need support, please don't hesitate to reach out.
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A happy customer

Aaron was a great salesman, quick to respond and answer questions, and not pushy. Tim inspected my house, listened to my concerns (allow for whirlybird, leave space for vents etc) and answered all questions clearly before installation. During installation day, he and team were punctual, identified that the initial layout proposed wasn’t optimal (small north facing roof was shaded), so proposed understandable alterations and got approval before commencing. They were happy to align the panels to meet my OCDness and I’m happy with the result. Communication to my energy supplier was prompt and I can see the values daily.

Supplier Reply:

Hey Gerard,

Aaron is delighted to hear your kind words. We take pride in having a team that values responsive, informative, and non-pushy interactions with our customers. It's wonderful that Aaron provided you with the information you needed and helped you feel comfortable throughout the process.

Our installation team takes great care in delivering not only punctuality but also expertise and adaptability. We're pleased that they identified and proposed adjustments to optimise your solar panel layout, even taking into account your preferences. Aligning the panels to your satisfaction is something we take seriously, and it's fantastic to hear that you're pleased with the outcome.

If you have any more questions or wish to explore further, please feel free to reach out. We're here to provide ongoing support and assistance.
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Clear and informative.

Very informative from the start, explaining how it all works with no push to buy. Quick and professional. Would highly recommend.
Battery rating: 5/5

Supplier Reply:

Hi Amanda,

Thank you for your kind words! I will pass them on to the rest of the team. Enjoy your Powerwall 2!
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Original Review on 15-09-2022:

Very helpful

Helpful, discussed pros and cons regarding placement of panels and types of inverter, addressed our concerns, confirmed we were happy to go ahead, negotiated on price, good communication, arranged the switch with our retailer, answered questions after installation promptly. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Great to hear Lois.
I promised Peter that we would take good care of you! Enjoy tracking how your solar is performing on the Enphase Enlighten app!

10 months later we asked Lois: "Are you happy with the performance of your system so far?"

I'm still very happy with the system. It obviously produces much greater energy in summer than in winter. We even had a couple of negative electricity bills in summer. Even in winter our electrity bills are less than a quarter of our pre-solar bills.
It will be interesting to see how we go with the latest price rise in electricity and decrease in feed-in tariff. I think we had particularly good rates before.
The system is still performing well, good info from the app about production and usage. Haven't needed any help so can't say anything about service from the system provider.
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Quick installation and great value

Responsive sales and answered my questions with a quick turnaround. Got a competitive quote for an Enphase system due to some promotions.

Got booked for an installation the same week I accepted the quote. Installation went smoothly. Upon checking a day after, I thought some panels were installed too close to gutters. Phoned them and issue got remedied within the week.

Supplier Reply:

Hey Ian, thank you for your kind words. I will pass them on to the rest of the team! Enjoy your solar!
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Original Review on 05-09-2022:

Easier than I expected

Easy to deal with, all info laid out, not pushy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

That's what I like to hear!
Nothing worse than pushy salespeople, which is why we prefer to focus on just offering helpful advice so you can make the decision on what is right for you!

Enjoy that solar!

10 months later we asked Catherine: "Are you happy with the performance of your system so far?"

Yes, the system has performed well and has more than enough power for our needs (2 people). But the electricity companies are scammers. Had to go to a more expensive plan, and bills have mainly gone down because of how much power we put back into the grid. We really need to get a battery and something done with the hot water next.
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Good value and installation

Very good sales experience with Patrick answering a multitude of questions, some fault technical.

Installation was great although the roofing guys needed to be reminded multiple times to orientate all of the panels the same as they were clearly visible.

Customer service after installation has been good.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Gerard, thanks for your amazing review. Patrick has been in the industry for years and his experience definitely shows when it comes to answering technical questions. We're glad you found his answers helpful.

I will pass on your kind words to Patrick as well as the service and installation teams.

Enjoy your solar and storage!
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Really helpful

all smooth, efficient server, just the loan approval delay the whole service.
Battery rating: 3/5

Supplier Reply:

Hi Nathan, thank you for your review! I will pass the kind words on to our installation team. We're sorry for the loan delay but we're actively working with them to speed up the process for future Solaray customers. Enjoy your new Powerwall 2.
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A very good experience

Solaray provided good customer service across all areas of interaction from quote to installation. Job was scheduled and completed in a timely and efficient manner.

Supplier Reply:

Hi Vicki, thanks for your kind words. I will pass them on to our service and installation team. Enjoy your solar!
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Easy to do business with, completely professional every step of the way!

I accepted the quote from Solaray Energy for a number of reasons. They were extremely friendly to deal with over the phone and via email, there was no pressure to buy the system that I purchased and they have worked in and around my roof restoration and kept me advised every step of the way.

That said, when the team came out to install the mounting brackets prior to my roof restoration, they advised me that they could re-work the panel layout from the initial plan and thus being able to add an additional 6 panels increasing my system size from 6.6kw to 9kw and yes, at a very reasonable additional cost.

My dealings with Solaray have been nothing short of faultless and when you are investing the amount of money that you do with a purchase like this, it's comforting to be able to walk away feeling you have made the right choice.

I have no hesitation in recommending Solaray Energy, for your solar power needs or requirements.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Lyndon. Thank you for the amazing review! We pride ourselves on our no pressure sales and we're glad you felt that we did that. One of the many benefits of installing Enphase microinverters on your roof is that they're flexible, especially when it comes to upgrading and expanding your system. I'll make sure your kind words get passed on to the rest of the Solaray team and especially to our installation team. Enjoy your new solar and the savings it will bring!
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A little Solaray of sunshine

We got three quotes through Solarquotes. All 3 were delivered quickly and with professionalism. We decided to go with Solaray due to the thoughtful/expedient use of our existing system along with the abililty to add panels & a battery when the old system dies. Adam explained every aspect of the job and the whole team delivered efficiently and on time. I would highly recommend Solaray to anyone considering a solar system for their home.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey John, thank you for your kind words. With the new technology in the solar world it's amazing to see the flexibility of the systems and how easy it is to add panels to an existing system. Enjoy your new solar and the savings it will bring!
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