Eco Bay Electrical

Eco Bay Electrical Reviews

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79% 0% 100%
5.0

Based on 16 ratings

About

At Eco Bay Electrical we understand how daunting the solar process can be. There are literally hundreds of products on the market out there, available in so many different sizes and quality. Adding to this confusion is all the misinformation you come across online.

Stress no more! We are here to help. We work closely with our clients on a personal level so that we can help you design a system that will uniquely suit your situation.

Eco Bay Electrical was established by Mitch in 2017 due to a passion for the solar industry. We’re a small family business focused on offering an unbeatable service. Being a small business, we don’t have the overheads of the larger companies and we can maintain good quality control through all aspects of our work.

We do not use sub-contractors on any of our installs and Mitch the owner is involved with every install.

Our installation team consists of 3 qualified electricians. They are all accredited solar installers and Mitch is also accredited for storage installations. Combined, we have 25yrs experience in the solar industry and back our workmanship with a 10 year warranty.

You can count on us to be available anytime to discuss and assist you with any concerns you might have about your project. We’ll be there for you from start to finish and also the weeks, months and years to come after the installation is complete.

We believe a free site inspection is a necessity so that we can gain an understanding of exactly what you require, according to your particular situation and circumstances.
We only use products whose manufacturers have a presence in Australia and offer good customer service.

We’re a one stop shop for most of your needs, as we also offer solutions in domestic and commercial electrical work plus split system air-conditioning.

We take immense pride in what we do and feel so lucky to have a job that not only helps the environment but saves our customers money as well.

Hopefully you can put your trust in us to help make your solar dreams come true.
So what are you waiting for? Contact Eco Bay and start saving the natural way!

Reviewers report paying: $6,477 - $6,725 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Eco Bay Electrical Reviews (16)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 15
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Above and Beyond

Eco Bay are a small family-owned business. Of the several companies I approached for quotes they were the only ones that did an on-site inspection rather than relying on Google maps satellite view. They talked me through the process and provided lots of useful written information on the process and products to help me decide.
Due to bad weather the job was unable to be completed in one day and was scheduled to be completed on another. Unfortunately, SE QLD experienced a significant weather event with effects of a cyclone and then extremely hot and humid weather. Mitch from Eco Bay, arrived on the hottest day of the year to complete the job, definitely above and beyond normal customer service. Eco Bay kept me informed throughout the process and contacted the necessary companies to organise the switch to solar and the grid connection. I would highly recommend this company.

Supplier Reply:

Hi Penny,
Thanks so much for taking the time to leave us a review. Yes the weather has made solar very difficult to start the year off but I’m glad we got you’re job done.
Enjoy the savings in your new solar system!
Cheers
Mitch
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First class installation and service

The sales and quoting process was easy and Mitch was able to provide useful information and present options.

The installation was first class and the team were a pleasure to deal with.

Customer service is clearly a focus for this company. Every task has been smooth, well organised and complete.

Inverter rating: 5/5

Supplier Reply:

Hey Tony
Really appreciate you taking the time to leave us a review. We are glad to hear the little things didn’t go unnoticed throughout the solar process. We like to take the time to get to know all of our clients and provide a custom solution based on their specific needs. Enjoy your new solar system and we will be in touch when batteries are ready to go!
Cheers, Mitch
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Great advice, great service, competitive price

Mitch provided great end to end support. Would recommend Eco Bay
Panel rating: 4/5

Supplier Reply:

Hey Josh, thanks for taking time out to leave us a review. Glad to hear you were happy with our service.
Cheers mate.
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Real pro !

When we started our search for a solar panel installer, Mitch was the only one to climb on the roof. That's when I learned that he was the installer too. what's better than someone who knows what he's talking about. During the installation, everything went well: precise, efficient and clean work. All the procedures with Energex and our energy supplier were carried out by Craig (the father of Mitch) who takes care of all the administrative part. Thank you Eco Bay Electrical

Supplier Reply:

Hey Thomas
Thank you for taking the time to leave us a review. Glad to hear you were happy with the service from Eco Bay. We couldn’t agree more! It’s always a good idea to get on the roof and have it checked out by qualified person before quoting. It ensures you have a smooth hassle free installation, that’s why we operate this way.
Enjoy the solar savings.
Mitch
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Eco Bay Electrical Install

Very smooth and effortless. Quick and efficient install. Can’t ask for more.

Supplier Reply:

Hey Mitch, thanks for the kind words. It’s been a pleasure working with you guys on your solar project. Enjoy the savings!
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Great Solar Install/Electrical Company

Had two other quotes given but decided on Eco Bay Electrical, glad I did for these reasons:

- onsite inspection with questions explained simply and clearly
- the quote was competitive but without loss of quality components
- professional installation and on time
- mobile app monitoring software installed and explained
- after sales response excellent

Definitely recommend this company.

Inverter rating: 4/5

Supplier Reply:

hey John, really appreciate the review. It’s always good to know that we are on the right track with the service we strive to offer.
Happy savings!
Mitch
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Good one on one information the day following initial contact

Customer service was great by Mitch
He organised everything and did the job with 2 others
They were on time and 3 did the install in one day
They organised the grid connection
We didn’t have to do anything
Fascinating watching each of them carry a panel up a ladder like walking up a staircase
I have given them further electrical business as a result of their efficiency and customer service

Supplier Reply:

Hi Lynette, thank you for an awesome review. It was a real pleasure to work with you guys on your solar project. It's a nice size system so looking forward to hearing about all the savings down the track. Catch up with you again soon for the electrical work. Cheers
Show Details

Original Review on 06-05-2022:

No pressure, just good advice and a great installation

You get what you pay for and I got good service, great products and peace of mind.

Quotes were great, options clearly laid out. No pressure applied at all, answered all my queries and concerns and was nothing but pleasant throughout the whole process. No stuffing around, last minute changes or short cuts. They did what they said they would when they said they would. Can’t speak highly enough of the service from start to finish from the whole team.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hey Kev
Thanks for taking the time to leave a review, we really appreciate it.
Glad to hear you are happy with the service, that’s what it’s all about for us.
Hope all is well.
Thanks
Mitch

11 months later we asked Kevin: "Are you happy with the performance of your system so far?"

The system has been great. It's less about the money you make via exports and more about the money you save through reduced imports. This is the key thing to understand when choosing whether to get a solar system and what system suits you. Find yourself a good installer, which this website helped me to do and ask them every question you can think of. Even the installers I didn't go with were great with explaining what products they prefer and why as well as what their system can do and what the best set up is for you and why.
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Best solar installer in Brisbane!!!!

Mitch and the guys are absolute weapons. No bullshit with the quote. Actually got on the roof to have a look!
Install is amazing. So neat and specific to our house! The guys did an incredible job. Couldn't recommended them more!!!!

Don't bother with any one else these guys are the best

Supplier Reply:

Thanks for taking the time to leave us such a great review Chris! We're so glad you were happy with our service. It's a nice system you've ended up with there and we're sure it'll serve you well. Thanks again mate.
Show Details

Wonderful Company

Mitch, Craig & the Eco Bay Team were fantastic and easy to work with. They accommodated my many questions and took the time to explain things to me. I admit that I do not have enough knowledge about solar installation and what to look for so to have Craig and Mitch explain in a way that wasn't condescending was refreshing. Communication in the lead up to the installation and afterwards was brilliant and easy. I definitely would recommend them! Thank you for connecting us Solar Quotes

Supplier Reply:

Hey May
Thanks heaps for taking your time to leave us a review. We are happy to hear you rate our service so highly.
We hope you enjoy your new solar system.
All the best.
Mitch
Show Details

Prompt and professional

I found Eco Bay Electrical via the Solar Quotes website and had a call back within 24hrs with an on-site quote arranged for the following day, and an install 2 weeks later - absolutely fantastic turnaround time and great communication from both Mitch and his dad Craig.

I thought the quote was well priced, and matched with what we discussed during the on site visit. I've had friends remark that they thought I did really well to find such a good deal for a 3-phase double storey install.

Mitch and his team were prompt and friendly on both days (they were nearly blown off the roof it was so windy the first day and had to come back the next day to do the panels). The work is clean and tidy, and the "Sunny Covers" inverter enclosure looks great.

Thanks again Eco Bay, but please send help - I'm getting addicted to my usage graphs!

Supplier Reply:

Hey James
Thanks heaps for leaving such an awesome review.
We try to keep our prices fair and offer products that will last.
We are very happy with how your installation turned out.
We couldn’t agree more! We spend a lot of time keeping up with the monitoring platform, unreal to watch your savings in real time, enjoy!
Show Details

Great Solar Installation Company

The team at Eco Bay Electrical were very patient with us with delays on installing our of our collective control after we had engaged to install. Roof leak repairs by others. There was constant discussions to keep updated when we could schedule works after these repairs were completed.
Mitch & the team were very easy to deal with in the quoting process, very prompt to engage with us to do a site inspection to ensure the most optimal system was installed for us. They listened to the queries I had and requests for system and provided appropriate answers to these queries and requests.
Craig was easy to deal with to keep updated on works, scheduling of install, as well as details on what to expect post install with supply authority and retailer processes.
First installation day of two was a little hampered by intermittent rain, but the Mitch & the Eco Bay Electrical team were able to install the system without issue. Second day was completing the inverter install and switchboard modifications.
They listened to and worked with myself to ensure in ceiling layout of connecting wiring and adjustments of switchboard worked well.
Thank you Mitch, Craig and Team. Very happy with the system so far.

Inverter rating: 5/5

Supplier Reply:

Hi Ashley
Thanks so much for taking your time to leave us a review.
We are thrilled to hear you are happy with the service Eco Bay provides.
No worries at all with the delays, it’s always better to have roof leaks fixed prior to panel installation so it worked well for the both of us!
Enjoy the savings mate!
Mitch
Show Details

Fantastic experience from quote to post installation

Mitch and his team were fantastic to deal with. Prompt, professional with fantastic workmanship. Great advice given on the exact set up of our system and what would work best for us. They managed all the paperwork, including helping organising grid connection after the install. The install itself was seamless and the team were polite, friendly and more than happy to answer all my endless annoying questions. It was definitely refreshing to deal with a team that value good ol fashion customer service and honesty and take pride in both the quality of the products they install and how they install them. Would absolutely use Eco Bay Electrical again and would recommend them to anyone needing Solar......in fact our neighbor has already signed up for a system with them.

Supplier Reply:

Hi Matt
Thanks for taking your time to leave us such a good review, we really appreciate it.
Glad to hear you are happy with the service Eco Bay provides.
Your neighbour is already booked in and ready to go so we will see you soon!
Cheers
Mitch
Show Details

Pain-free installation with great service

Mitch came to our house and answered all of our questions with calmness and thoughtfulness, no matter how many times we asked them. No question was considered stupid. He clearly explained what he thought we needed and WHY that was suitable for our house. He listened to what we wanted and then went off and prepared a quote that he sent to us when he said it would be sent.

The installation was a totally pain-free process for us. Mitch and his co-worker arrived when he said they would. They were polite and pleasant at all times, taking time to answer more of our questions when we asked. They would have to be the tidiest and most pleasant tradespeople we've met in years. Polite. Tidy. Punctual.

Best of all, Mitch handled all the annoying paperwork for us.

We never do online reviews but we had such a positive experience that we think this is one small company that really deserves to be praised.

Supplier Reply:

Hi Steve
Thanks for taking your time to leave us such a good review.
It’s been a pleasure dealing with you on your solar project. We are happy to hear that you are pleased with the service our team provided.
Excited to see how the system performs.
Mitch
Show Details

Yearly service

Thanks again Mitch-

Coming from the building industry, and knowing the challenges in this buoyant market, it is refreshing to see someone turn up on time and charge a fair rate .
Appreciate your efforts on a difficult install.

I would recommend you to everyone
Steele

Supplier Reply:

Hey Steele
Thanks so much for taking your time to leave us a review, we really appreciate it. Glad you are happy with the service we provided.
Mitch
Show Details

Professional, cost effective and fast for big system.

Quoting was good, they had flexibility on panels and inverter. And understood the tech to recommend some cost effective but still good choices.

Installation was done in 2 days, which is fast for a system this big. The team were all friendly.

Grid connection was no hassle, as they organised it properly and I just double checked it was scheduled in.

These guys are worth working with and more friendly than the competitors who quoted.

Supplier Reply:

Hey Andrew, we thought we had replied to your review. Our apologies.
Thank you for your amazing review and we hope that everything has been going well with your solar, cheers.
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