EcoSmart Solar Rockhampton

EcoSmart Solar Rockhampton Reviews

EcoSmart Solar Rockhampton is a SolarQuotes Installation Audit Participant

Latest audit: 08/06/2021

See full audit history

Design Steps
  • Cable selection based on voltage rise and drop
  • Production Estimates of the system
  • Isolator selection calculations
  • Calculated the correct voltages and current for labelling
  • String configuration voltages
Installation Steps
  • Job Safety Analysis
  • Panel Mounting
  • Inverter Mounting
  • AC/DC Cable Runs
  • Rooftop Isolator

Photos from the audit


EcoSmart Solar is a local, family owned and operated business and has been in the solar energy related field since 2004. We are specialists in Solar Hot Water and Grid Connected Photovoltaic (PV) Solar Power Systems and Solar Hot Water. We also deal in solar pool heating and air-conditioning. We provide you tailored solar advice, supply, install, deliver and maintain all solar systems we sell, guaranteeing you excellent after market service and quality system design, tailored to our Central Queensland climate.

At EcoSmart we have a range of extremely good solar power panels to choose from, using top of the range Power-One Aurora inverters and Australian made, Cyclone rated mounting systems.

We have on staff, Clean Energy Council Accredited electricians to provide all aftermarket service, warranty and advice. All power system we install come with a market leading 5 year comprehensive warranty for both parts and labour.

We offer an obligation free on site advice, measure and quote service by our staff, qualified trades people, who can tailor a Solar Solution for your home to achieve maximum efficiency and return, at the best possible price.

All our trades people are fully qualified, licensed and professional. Our installation service is second to none. While we are based in Rockhampton, we service the whole of Central Queensland including Gladstone, Blackwater, Yeppoon, Monto, Miriam Vale, Biloela, Moura, Emerald, Bouldercombe, the Capricorn Coast, St. Lawrence and everywhere in between.

Reviewers report paying: $8,400 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

EcoSmart Solar Rockhampton Reviews (21)

Show Most Recent reviews from All time

Average Scores


Value for money


Quality of System




Customer Service

  • 5 star 8
  • 4 star 9
  • 3 star 2
  • 2 star 2
  • 1 star 0

View Timeline

Adequate but expensive.

Sales quoting - average, would only respond to questions with pro forma quotes. No phone calls and did not answer questions asked via email.

The installers were really nice people. Just sparkies sent out to do a job. They were polite, they were tidy. Most of the work was to a very good quality but a few things could have been better. External Cat 6 cable unprotected and cable tied to external conduit, solid conduit bent over existing conduit rather than using flexible conduit, additions to fuse box not straight.

Customer service was very average. They send you a txt telling you to call them to confirm your install date. The inverter was lost in transit, we we advised by the installers on the day of install but no communication from the office. When we finally received a txt (not even a phone call) regarding the rescheduled appointment to install inverter they lied about the cause of the problem stating it was due to a sick staff member. They were unaware that the installers had already told us the truth that the inverter was lost in transit. Then somehow the customer service lady was suggesting she was doing use a favour when rescheduling as if we should be grateful.

Supplier Reply:

Good Afternoon James,
Thank you for your review.

Yes, we had some challenges with your installation, primarily due to the construction of your home being a 2 storey home built over the top of a completed shed. This delayed our completion of the installation in one day as we normally do.
We attend as quickly as physically possible and commissioned the system for you.

Unfortunately after the installation we where unable to comply with your request to supply you with our installer password. I know this upset you, but we legally cannot give it to you.

Please be assured that we will be here to support you when you need it and thank you again for choosing us as your installer.
Show Details

good installation and friendly service

Came out gave me a quote which I thought was good told me I didn't need a bigger system which others were trying to sell us. The installation didn't start to well as the crew thought it was a tin roof apart from that everything went well except for a broken tile which they stuck back together I don't know how long that will last.The crew who did the installation were friendly and very helpful.
Show Details

Right company for the right job

Quick installation and no mess left behind. All electrical problems were fixed on the day
Show Details

Great quality

great quality and prompt service. Top notch brands installed for competitive price
Inverter rating: 4/5
Show Details

Smooth operators

The office and the installers kept us informed about what they were doing at all times -really professional communication. The installers were pleasant and easy to deal with. We especially appreciated that on our request they cheerfully dismounted and took away our ancient eyesore sat dish (even though it wasn't in the way of the panels). The first price given did seem to be a bit on the high side compared to the other quote and info on your website but a "special" early sign discount of $500 which eventuated took us over the line. Overall a pleasure to deal with and we are looking forward to enjoying our solar in the years to come.
Show Details
Helpful, friendly staff. Explained process as they went. Demonstrated shut down

Supplier Reply:

Thank you for your review Kerrie, I'm sorry we didn't provide a better experience for you. Can I give you a call to see where we let you down?
Show Details

No nonsense Installation of good gear

Could not fault Jeff & the Ecosmart team & very happy with the results, $ in my pocket! 8kw inverter and 10.4 kw of panels
Inverter rating: 5/5

Supplier Reply:

Thank you Bill
Show Details

A supplier of quality product and first class service

We were told up front about real costs, reliability and value for money/return on asset.
All aspects were fully explained by the business owner/principal
After thorough research we decided to go with a high quality product (non Chinese) so the cost was expensive but we have peace of mind that it is a very good system that will last.
The installation went like clockwork and all paperwork and arrangements with Ergon were completed.
They come thoroughly recommended.

Panel rating: 4/5
Inverter rating: 4/5
Show Details


Very good to deal with Jeff and the installation team were very good
System runs well so far
Impressed with overall package

Panel rating: 4/5
Inverter rating: 4/5
Show Details

Original Review on 08-11-2018:

System being installed next week. Very happy with the whole process. Having three recommended providers to deal with rather than having to trawl through the whole process of sorting the sheep from the goats saved us a whole lot of time and stress at a time when we are dealing with some family illness issues. Thank you! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: N/A
Customer Service: 5/5

8 months later we asked Marie: "Are you happy with the performance of your system so far?"

The system has performed well above our expectations.
Show Details

Original Review on 17-07-2018:

We are very happy with our new solar. It has only been installed for one week and it is working really well and have already had a follow up call from our installer to check that we are happy and everything is going well.
Of the three recommendations of installers given by you, Jeff at Ecosmart Solar was the only one that contacted us. We did acquire quotes from others but found Jeff to be be very helpful and extremely knowledgeable. Jeff gave the best advice after considering our needs.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Mark: "Are you happy with the performance of your system so far?"

The system has been performing well. We have a battery system installed. We initially had a problem with the Selectronic inverter charger, where it failed in just a few weeks. Ecosmart Solar Rockhampton were immediately on to it, had it replaced and we have not had a problem since.
We are more than happy with the system and the way it performs. We have not had to pay for electricity since installation, which can only be a bonus.
Any initial issues we had, mostly just us not understanding how things worked, were happily answered by the staff at Ecosmarrt Solar Rockhampton. They could not have been more helpful.
Overall we are very pleased with the system and the service.
Show Details
We purchased a 6kW LG system from Ecosmart. They came out and ran us through the options. We chose the LG because they are the best. Install happened quickly. Really happy.
Show Details
Bought an LG solar system. Jeff and his team where great. Really happy with the system and their service. Can’t recommend them enough.
Show Details
Show Details
The quality of the workmanship from EcoSmart Solar was just fantastic they arrived on time and did a really good job I'm very very satisfied.
Show Details
Just wanted to let you know how impressed we were with the whole system and the installation. The process on our part was completely effortless. The crew were great and did a very neat job. A credit to your company. Thanks for your advice and help. Thanks to all concerned. Regards Darrell
Show Details
Bought a 5kW Lg solar system, the installer team was excellent. Really like the Lg warranty. Had no issues at all, Jeff looked after everthing. Great job - keep up the good work. Thank you
Show Details
I chose fantastic as my answers because I have not had a negative experience with Jeff from Eco Smart Rockhampton and everything was done professionally.
As well as the 6.5 solar system and selectronic Fronius Inverter I got a 330litre hot water system to replace my instant system
I would recommend Eco smart anyday to someone who was looking for a system
Show Details
Contacted EcoSmart Rockhampton, Jeff attend and provide a quote. Efficient, turned up on time, ran through the options available and presented a comprehensive summary of the system. Choose top of the range LG 330W panels with an SMA inverter. System was installed within 3 weeks and Ergon connected it quickly. Great team doing the install - got stuck in and did a great job. Smooth hassle free service.
Show Details
Dux solar hot water system 315 litre. Failed hot logic electronics at 2 years service. Rubbish product and rude dux company rep when rung about non existent warranty. Repairs cost nearly $400 Redback inverter excellent. LG resu battery 10kwh excellent although paid $10,000 for battery that i could have paid $7000 for if i had done my homework. Ecosmart solar / Platinum electrics very expensive but with excellent employees. Won't fight their suppliers to help customer. "Ring dux yourself "
Show Details

Original Review on 16-07-2015:

We chose a 3kW panel system with a 5kW inverter to allow for expansion, e.g. batteries -- you need to update the question relating to this!
We only had one problem: the boss went on holidays just after the installation was done and office staff did not check that all the paperwork had been done for a week -- so we had to wait for Ergon to finish the job and activate the system.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 3/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Angela: "Are you happy with the performance of your system so far?"

The system has reduced our usage (and cost) by approximate 50%, which is what we expected. There have been no problems at all, and we are happy with our system.
Show Details
 To get your quotes, please enter your postcode: