Thoroughtec Pty Ltd

Thoroughtec Pty Ltd Reviews

4.9

Based on 68 ratings
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About

At its inception, the founders of ThoroughTec had two overarching goals: “to always build & install great products” and “to only employ thoroughbreds.” To this day these goals are enshrined in our outstanding staff and exceptional products. It is as a natural consequence of this philosophy that ThoroughTec has enjoyed exponential year on year growth.
 
As we grow, we learn and evolve. Today we live by the principles: “each new solar installation we develop & install, is our flagship” and “our success as a company and integrity as professionals hinge upon the continuous, faultless operation of our solar systems in the field” thus reflecting the principles that have forged this company and continue to fuel its evolution. Our tireless quest to meet and exceed the requirements of our clients, drives our technologies, systems and processes ever forward. We consistently provide unparalleled functionality, reliability and satisfaction at every level.
 
At ThoroughTec we have a professional and honest approach to business. This culture defines us and reflects in the products we produce. We pride ourselves in being the best but never stop listening or forgetting the roots from which we have grown. We learn from our clients and our suppliers and all the experts with whom we engage. And we learn on a continuous basis. We also learn from the environment and the less fortunate in our community.
 
As an Clean Energy Counsel accredited company, ThoroughTec is independent, vibrant and driven, seamlessly blending a relaxed yet professional corporate culture with top quality grade assurance, configuration control and system engineering processes. We deliver the very best solar solutions again and again!
 
I invite you to engage with us so that we might welcome you into the ThoroughTec family, to learn from and to benefit from one another.

Reviewers report paying: $5,600 - $9,278 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

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Thoroughtec Pty Ltd Reviews (68)

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Average Scores

4.9/5

Value for money

4.9/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 59
  • 4 star 9
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Professional installation and good people.to deal with

Prior to sending me the quotation, Adrian from Thoroughtec came to my property to discuss my needs and assess the potential installation, which I really appreciated.
The quotation was professionally presented.
The installation went smoothly over 2 days and the team installed all components neatly and cleaned up upon completion.
Thoroughtec followed up with documentation and information, helped me to use my app and provided additional links to show how I can take advantage of my system's capacity.
All in all I am very happy with how the installation has gone.

Supplier Reply:

Thank you very much for the great review, we appreciate your kind words and hope you get many years of benefit from your Solar System. Please contact us if we can be of any further assistance
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Excellent service and product

Throughout the whole process Adrian and the team at Thoroughtec Solar did a fantastic job in completing our solar system to a high standard and in a prompt manner. Adrian was very thorough in ensuring the solar panel placement presented well on our roof space. Adrian’s professionalism and communication made dealing with Thoroughtec a pleasurable and smooth experience.
Panel rating: 5/5

Supplier Reply:

Thank you for the great review Norton. We are very pleased you found the whole process a smooth one. The end result looked great and we hope you are enjoying reduced power bills.
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Excellent every step of the way

Adrian listened to what my solar needs were and then quoted on a system that met all of those needs. The installation was on time and looks great. They are still in the process of having the meter changed but have been helpful all of the way and kept us informed.

Supplier Reply:

Thank you Jon for taking the time to post the positive review. Please let us know if we can be of further assistance
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Fantastic Installer

Knowledgeable, uber professional, thorough in all aspects.
Organised everything before and after the installation. Answered every question with good humour and patience.
Very punctual, very tidy.
Excellent communication as to their needs for installation and everything that would happen.
Would recommend, without reservation, Adrian and his team. Just beautiful people!!!
Inverter rating: 5/5

Supplier Reply:

Thank you so much Anne for the great review. We are thrilled that you were happy with our service from our in-house team. We hope you get great benefit from your system. It was a pleasure installing it for you.
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So easy to work with

Thank you to the Thoroughtec team for making the installation of our new solar system so easy. This was a difficult property that no other solar company would look at for us. I contacted Thoroughtec and there were no issues or concerns from them from day 1, I'm now happily creating solar power.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic friendly service great communication

Great communication throughout friendly service, fast service great quality prodect would highly recommend
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A Quality company with fantastic installation

Adrian and the team at Thoroughtec Solar and Electrical were fantastic right from the start of proceedings, to the final installation.Adrian came out to my premises and completed a site inspection, taking note of shading issues on my north facing roof as well suggesting the most beneficial location of the solar inverter and the panels.Adrian was the only representative from a solar company to do this as the majority were only online quotes with google satellite views for location of the solar panels.The fact that he actually went out of his way to come out to my premises before sending a quote shows a level of consideration of the customers needs and concerns they may have.The final quote was not over priced or under priced for the equipment installed and I was given an option to use inferior equipment for a cheaper price .The installation team arrived on time and completed the whole job in about 4 and a half hours.They were courteous and answered any questions asked of them with a explanation that was clear and concise.Overall a fantastic experience and I wholeheartedly recommend them for your solar installation.

Supplier Reply:

Thank you very much Simon, it was a pleasure dealing with you
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Thoughtful service

The Thoroughtec quote benefited from a site inspection as they were adding to an existing 13 year old system. The price was competitive. They provided an eficient and well managed installation. They thought carefully about options and we ended up with the inverter in a different - and better - location. Their staff were tidy and courteous and the handover was done well. Space was limited in the house switchboard and so they changed plan on the day and installed new switchgear in the meter box, leaving space for a EV charger connection at a later date. This change resulted in a small price reduction and a tidier overall result. I was consulted properly about the changes.
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Good company to deal with

The quoting process was excellent, very knowledgeable and explained well.
Installation team arrived on time, were very polite and tidied everything.
The company organised the solar connection with our electricity provider.
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Excellent Installer & very helpful throughouit the processThe sales quoting process

The sales/quoting process was very thorough and explanations provided where necessary. The installation was extremely professional and the workers were always courteous and we were hardly aware of them working on our roof.The customer service was excellent and they arranged everything to the last tee. We were connected and operating before we realized it was comlete
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Smooth installation

Great customer service and easy to deal with. The team worked hard even though it was raining at times and completed the installation of our 10kW system in one and a half days. Without the rain, they probably would have finished in one day. The whole team were very friendly.
Inverter rating: 5/5
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Good overall experience

From the beginning the sales service/quote was thorough with Adrain personally discussing the process and benefits with us at home (not over the phone). Any questions we had were answered promptly.
Installation was quick with courteous installers - who went through the process with us.
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See less from start to finish

Quick response to my initial enquiry and kept in touch regularly without being pushy. They were open to listen to what we wanted/needed and adapt to that.
On the day of installation it was 35 degrees and the installation team worked until the job was done.

Would highly recommend, in fact I already have.
Panel rating: 5/5
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Top quality all round service

The whole process from obtaining a quote to giving the go ahead, to completion of the installation was seamless. Staff and technicians were prompt, very polite and professional. Very pleased as the system was up and the app showing its production within 6 hrs of start of installation
I’m glad I went with this company which is also a family business who certainly take pride in their quality of work and excellent service.
Panel rating: 5/5
Inverter rating: 5/5
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Great service

Thoroughtec were a great company to deal with. They provided prompt quoting and were able to install the following week. Very satisfied with our experience through them.
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Highly recommended!

The team at Thoroughtec were fantastic every step of the way. Adrian was super knowledgeable & took time to explain the best system for us. Communication was exceptional, installation was seamless, tidy and of a very high standard, the whole team were very friendly & helpful. Thoroughtec helped organise everything and answered all of our questions, including explaining how the app worked, which was fantastic. I would highly recommend Thoroughtec to anyone considering solar or electrical work!
Panel rating: 5/5
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Thoroughly recommend

From the quoting process Andre was a pleasure to deal with. Prompt and polite. Answered all my questions and couldn't be more helpful.
On the day of the job Andre and his crew were punctual and did a great job and pretty quickly too. They tidied up afterwards and were really helpful in explaining everything.
Great work
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Highly recommend

Highly recommended

Great installation, punctual, polite, and very helpful.
The system looks great.
Inverter rating: 5/5
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A very good experience! Friendly and helpful!

Very polite and left our house in good order. They arrived on time and were very helpful!
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Quality product. quality install

Great advice right from the enquiry stage. Install was fast and efficient and was scheduled within a week from the go ahead. The product looks good and can tell it’s good quality. Can tell from the advice given the team are experienced and know their product.
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Helpful, Efficient & Quality 6.6kw Sungrow Solar

Easy and efficient solar process. Our old 1.5kw system died so we got quotes for repairs and then figured we'd quote up a new system. Adrian was helpful from the get go and happy to discuss options and our needs on the phone before coming out for a measure and quote. He gave a few options that suited our situation, and shortly after an install date was organised. A couple of weeks or so later and his team show up to do the install - they were punctual, polite, efficient and helpful.

Highly recommend and really happy that we chose them for the install. Smooth process, competitive quote, and highest quality service compared to some others we got quotes from.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer service top quality products

Quoting was quick and thorough.
Installation was efficient and easy to implement.
Customer service was excellent.
Yes they helped with all aspects of the connection.
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Have a problem with solar. These folks can fix it.

I had an old system which had failed and I rang around a few companies. Adrian from thoroughtec called me back, gave me advice to make the system safe and came round quickly to assess and fix the issue. He gave me a range of options to resolve the issue and we decided that a whole new system would be the best course. The new system was bigger and fitted onto my roof perfectly. The installation was scheduled and the team arrived on time and completed the job quickly and cleanly. The team were extremely friendly , helpful and professional. The area was left immaculate. I received messages after the installation to confirm that everything was to my liking and that I was satisfied.

I could not be happier with my new system and the whole team involved in fixing my problem.

A first rate company
Inverter rating: 5/5
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Absolutely Amazing

Adrian was very knowledgeable and help me understand what was best for me. The lads that installed my system were also very helpful and polite. ? ?
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend!

I couldn’t recommend this company highly enough. The professionalism and responsiveness was exceptional. I never felt pressured like I had from other company’s and felt well looked after and valued as a customer. They were prompt on installation day and the communication both pre and post install were second to none. So thankful for them!
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Extremely satisfied

From the first consult to the final instal, I couldn’t have been more satisfied. Professional, efficient, clean and a great team. One of the best companies to deal with. Thoroughly recommend.
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Great blokes, great prices and fantastic worth ethic

The customer service was great. All the boys worked hard while keeping things tidy and looking neat. Priced well which matched the quote given. Couldn’t ask for a better outcome.
Panel rating: 4/5
Inverter rating: 4/5
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Exceptional Solar Installation Experience

Adrian, from Thoroughtec, is an absolute gem. His dedication to tailoring a system to my specific needs was truly remarkable and gave me the confidence that I was making the right choice. The installation itself was carried out flawlessly and within the promised timeframe. The installation team demonstrated a high level of expertise and precision, leaving no room for doubt about their professionalism and skill.

Since the installation, my solar system has been performing beyond my expectations, delivering significant energy savings and reducing my carbon footprint. I couldn't be happier with the results, and it's clear that this company uses top-quality materials and employs highly skilled technicians.

In addition to my own satisfaction, I have personally recommended Thoroughtec to friends and family who have also chosen them for their solar needs. The feedback I've received from those I've referred has been nothing but positive, further validating my trust in this company.

If you're in the market for a solar system installation and want a company that is professional, personable, and committed to delivering a tailored solution, look no further. I wholeheartedly endorse, Thoroughtec and their team, they have earned my highest recommendation. I am confident they will do the same for anyone fortunate enough to choose their services.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic and easy to work with

The whole process was easy and simple.
The company was great to work with.
The installers was easy going and the price was competitive.
I've had the system for a while now and had no issues to date.
Inverter rating: 5/5
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Great Solar Installation Experience

I recently had the pleasure of working with Thoroughtec and I am happy to share my positive experience. From start to finish, their service has met or exceeded my expectations in every aspect.

The installation process was completed much quicker than I anticipated, without compromising on quality. The team was very well prepared and finished the whole job (10.5kW system, single inverter) in less than a day. The panels, wiring and the inverter were all expertly installed with attention to detail. All cracked/broken tiles were replaced free of charge and the roof was carefully inspected afterwards. I have confidence that the system will operate flawlessly for years to come.

Throughout the entire project, the communication from Thoroughtec was superb. Adrian was consistently responsive, keeping me informed at every step of the process. Their transparency and willingness to address my questions and concerns demonstrated their commitment to customer satisfaction.

I was very impressed by the valuable advice and guidance I received from Adrian and Andre. They took the time to assess my specific needs and provided insightful recommendations to optimize my solar setup. They also put my existing hot water system on a timer, reducing future water heating bills.

In conclusion, great service! After having less fortune with some other tradespeople in the past, I can say that Thoroughtec have set a benchmark for professionalism, efficiency, and expertise in the trades industry. Highly recommended.

Thank you, Adrian, Andre, Sophia, and the rest of the team, for making this a seamless and rewarding experience.
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Fantastic company to deal with, couldn't be happier with the installation.

We had plenty of quotes before we decided to have solar installed. From the moment we first spoke with Adrian from Thoroughtec solar and electrical we knew we were in capable hands. His professional and down to earth nature convinced us they were perfect for the job. They weren't the cheapest quote we had, but the old saying goes you get what you pay for. Couldn't be happier with the install, as a tradie myself I have pretty high standards. Andre and his team did an amazing job, kept us informed during the entire process. I would have no hesitation in recommending Thoroughtec Solar and Electrical for any works you may require.

Thanks again team
Steve and Allison
Inverter rating: 5/5
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Incredibly professional install from all involved at this business

The quote was a very easy process through their sales manager, very polite, very knowledgeable and no nonsense.

I had the installation done on a residential rental property, the team at Thoroughtech liaised with my property manager and the tenants to ensure a very smooth and punctual install.

Excellent customer service, again very streamlined, no messing around from quote to install. As at completion I was provided a mobile application to show the current energy production, consumption and grid drawdown to track the systems performance.

100% will use them again on future projects.
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Very professional.

Great service. Adrian was very professional and did a great job and upgraded our switchboard as well
Panel rating: 5/5
Inverter rating: 5/5
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Very happy with the installation

The whole installation was completed in just under 1 day. Adrian was very helpful and had the time to answer every question I had before and during the installation. After doing my homework on solar systems Adrian was consistent with what I have read on solar beforehand. Workmanship was very professional, too the book. Adrian and his staff even took off their boots when doing work inside the house. All in all very happy with Throughtec and will definitely recommend them.
Inverter rating: 5/5
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100% Recommend

I could not be happier with the experience of working Adrian and the team from the quote through to post-installation. Through receiving four quotes for a solar and battery package, Adrian was the only one who came out to look at the house to physically see the roof space to determine the best panel positioning and to fully understand our electricity usage. He also has the same solar components that we chose, so I knew he was talking from true experience when recommending our options and alleviating my concerns. Andre and the installation team were all great to deal with and were friendly and polite, despite our install day being the one day of the week where it rained all day – they just pushed through and got the job done! Post-install and paying the invoice, Adrian has continued to answer my questions and queries making me feel like a valued customer and not just another job done!
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Great service and quality of work

Adrian replaced a failed system for me and did a fantastic job and made the whole process painless. It was a little bit of a tricky job as he had to integrate it with an existing system and a Tesla battery. He handled it all perfectly. His professionalism
was a big relief after dealing with another installer who didn’t remember me every time that I called (5 calls!).

He turned up exactly when stated - multiple times, for the initial inspection, to do the job, to come back and have a look at the app, and then to do a meter upgrade. He even texted to check that all was okay. I can highly recommend. This is the second system that Adrian has done for me.
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Well done all round.. Good job, good people

Everything was done as one would expect. The team arrived on time where polite informative and quick.

Project was completed at about the time promised, site clean and tidy on departure.
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Quality

Thoroughtec did an excellent job installing our panels. Quality components and a proffesional crew. I highly recommend this company.
Inverter rating: 5/5
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Highly Recommend

Thoroughtec delivered first class on service, quality and installation of my solar panels . I highly recommend this well operated family business.
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Brilliant installer

Brilliant from the quote by Adrian. Stated he is very particular about the appearance of the finished product which I also am. Professional. I had to make many adjustments to my installation date. Always accommodating. Offered another date without any problems. Great communication at all times. They were happy to do other electrical work I wanted. The jobs were done on time as I was informed. The team cleaned up after the jobs were done. Pleasant friendly team members. Everything was explained to me after the installation about the converter etc. Adrian organised the solar app which was shown to me after the installation. He also organised with my supplier to convert my account for solar power. Thank you Thoroughtec Solar / Electrical.
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Fantastic Service and Product!

Got recommended Thoroughtec by our sparky due to the honest and top-quality service with matching products. Everything from get-go was so easy and all the information was laid out for me to make a decision, no pushy sales tactics either which was great. The end result is a neat system install which I am more than happy with, give them a call if you need solar!

nice job guys!
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A great experience from start to finish. Would highly recommend.

Couldn’t fault anything during the whole process. From quotation through to connection, Adrian and the team were professional, knowledgeable and easy to deal with.
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Outstanding Quality & Service

Thoroughtec were recommended to me for the quality of their highly experienced expertise and service. As a construction manager, I wanted a top shelf operator for our solar installation and expected the highest of standards from start to finish.
Thoroughtec delivered exactly what I wanted and exceeded my expectations. Their process from quoting the job to completing it's installation was trouble free and the standard of workmanship was of the highest standard. Our system was installed in a day including grid and app connection, and our home was left immaculate.
As far as I'm concerned, Thoroughtec are the type of contractor you "fight to have" and I have no hesitation in recommending them to anyone expecting exemplary professionalism.
Panel rating: 5/5
Inverter rating: 5/5
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Prompt, professional service and installation,

All aspects of the change over of my old system to the new 6 KW were completed in a very professional and timely manner.
From the initial call out to to look at my old system (which had failed after 16 years of service) to the quotation, installation and follow-up on my new service, I felt fully informed and comfortable with the service provided.

A fine team of very professional and eager installers completed the change over in a very timely manner and ensured that the systems were fully functional.

All aspects of the communication processes and legal aspects in communication with Energy regulators and suppliers were handled by Adrian and the company in a seamless process.

There are probably cheaper options out there, but I have a first class system installed by professionals and look forward to years of energy savings.....

Thanks to all.
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Looking for Solar, then no need to look past Thoroughtec!

We shopped around for some time, comparing various products on the market along with pricing, however we lacked the confidence to proceed with any of the suppliers. We were looking for a longstanding and ideally SA family business to support. We were fortunate to contact Adrian from Thoroughtec, and the rest is history!
Adrian's general knowledge of industry products was excellent, he took the time to visit and review our needs in person, (rather than send photos) He listened and advised and prepared a detailed quote specific to our needs. We were confident to proceed, and within a week of paying our deposit, our solar system was installed and working well. Adrian's communication was exemplary and he organised everything.
The trades installing the system were punctual, great workers, tidy and polite, and installed our large system in just over one day. We are very happy with our solar performance and feel we got great value for money.
Honestly, give these guys a call before you decide on a supplier, you will be glad you did!
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Fantastic experience from start to end.

We were put in touch with Thoroughtec by Solar Quotes. Adrian came to visit the house, which was a great first step, and was very friendly, professional and informative.

Our installation all went very smoothly, even on a two storey house, which other providers had said would cost us more. The guys on the day did a great job, were very clean and efficient. Adrian was great at setting everything up with our energy provider with us, and walking me through the system. Four months on and we're really happy with the system and how its performing.

I also felt more confident dealing with a family business that has been around for so long. I'd definitely recommend Thoroughtec to anyone looking to install solar in Adelaide.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 12-06-2021:

Really happy we chose to go through Solarquotes

Surprisingly rapid install, hardly any delay, explained how it works really well, answered follow up questions quickly. Really fostered our trust Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Carole: "Are you happy with the performance of your system so far?"

I did expect a higher discount with 2 x the original wattage, but the electricity company reduced our feed in tariff, so it has only reduced consumption by 10-15%. Still, we are happy with the installation
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Personable installer. Great communication. Family run business but very professional.

The quoting process was great. All 3 solar companies came out to residence and all were polite and seemed to want to do best for our needs. However, in the end it came down to the fact that the company we went with was a family owned business and the sales rep was the installer so I was dealing with him directly rather than through a go between person for the company.
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No-nonsense, easy process from start to finish.

Adrian was polite, and quoted without nonsense or a powerpoint presentation. Price is extremely competitive, installation was incredibly smooth and no issues. Arranged for further monitoring equipment with no fuss.
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Great installer

Best price of all that quoted
Quick installation and arrived as promised
Extremely friendly and helpful
Explained clearly how the stuff worked
Highly recommend
Inverter rating: 5/5
Battery rating: 5/5
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