GEM Energy Reviews

Based on 63 reviews

  • 5 star 19
  • 4 star 34
  • 3 star 8
  • 2 star 1
  • 1 star 1

Average Customer Review

  • Value
    4.32
  • System Quality
    4.46
  • Customer Service
    4.27
  • Installation
    4.53

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About GEM Energy, Solar Installers

GEM Energy
Gold Partner

GEM Energy Australia is an award winning renewable energy consultancy. Specializing in photovoltaic engineering, electrical engineering, energy efficiency, financial feasibility analysis and multiple systems integration. Our objective is to provide comprehensive best practice solutions for our customers. By effectively supporting and communicating with all stakeholders together with thorough planning and design we consistently lead the market in delivering premium and innovative turn-key projects.

Areas of Expertise:

- Smart energy management systems for remote monitoring stations, pump controls, lighting plants, CCTV stations etc.

- Off-grid/remote hybrid energy systems.

- Solar PV – Residential, SME, C&I and Utility

- Battery storage systems – Residential, SME, C&I and Utility

- Commercial LED lighting solutions.

- Power Factor Correction.

- Energy monitoring and consultancy.

- Tri-generation and Co-Generation Energy Systems.

- UPS Systems.

GEM Energy Australia is recognised as one of Australia’s leading renewable energy providers and are a CEC approved solar retailer, are multiple CEC award winners and ISO 9001 certified.

GEM is uncompromising when it comes to quality equipment and installations, innovative and customized design together with first class project management. Our key strategic finance partnerships with CBA and NAB, provide a secure and industry leading project finance for our clients.

GEM Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I Don't think I can express in words how happy I have been with the service and system installed by GEM Energy.

Every dealing with them has been amazing from the quoting period to the installation (Jack was excellent all through the quoting process and our design was a trickier layout thanks to difficulty with our roof layout and the hot water system installed by another company being put in the centre of one section of roof rather than on the side where it should have been.....). GEM Energy were able to work around this and provide us with the best possible outcome working in the limitations caused by others. Booking it in has then been very easy with Jodie being excellent to deal with and the installers have been outstanding.

Polite, professional, hard working and they just got in and completed the job despite the heat.

Gem Energy worked with us to tie in with our roof being restored (cleaning and painting etc) by installing the feet first and then coming back after the roof had been done to perform the rest of the installation.

So far the panels are exceeding our expectations based on initial generation. I am looking forward to seeing our first full bill to see the difference.
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From the initial quote, through the planning / installation coordination, the install and now with a working 8.5kw system - nothing short or wrapped!

The installation manager Jodie was great in coordinating dates, the boys that installed where great and very respectful of the fact they were coming into our home!

The best thing is that the solar generation exceeds what I was quoted (undersold and over delivered).!

On a side note - I have spoken to probably 8 different solar companies before I was comfortable to move ahead with Gem... Jack and his company have restored my faith in that not all solar guys are sharks in suits!! (PS - Jack doesn't do suits).
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Panels flew off the roof in December during a heavy wind and ended up piercing through the neighbours roof only 6 months after installation. It's now nearly the end of January and Gem energy just keep telling me that its "never happened before" the panels should be cyclone proof, and they don't know if it's the installer or the manufacturer at fault. They then told me to go through my home insurance rather than solve the problem. I contacted several times to give them an opportunity to resolve the situation before I would give a negative review and they made no effort. I originally decided to go for a big Australian company and spent at least 1000 dollars more than other quotes for the same system hoping for quality service. Stressed and disappointed I wish I chose another company. Show additional information
I used GEM Energy firstly because I asked you guys about them and you suggested they were a good company. Second their service so far has been good. Using your website and advice I searched for the best product I could reasonably afford and Gem were flexible and able to supply what I wanted.
SEM and Country Solar both had conflicting advice about the same products and weren't particularly flexible in their options.
So I went with GEM and even though I haven't had the installation done yet, the service has been spot on and the communication more than adequate.
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The system hasn't been installed yet due to demand and Christmas but over all was the best out of the three. High quality system at a competitive price Show additional information
Not yet finalised as we are putting it up in combination with a new build. Show additional information
It was so easy Show additional information
Exceptional service and value from David GILLIES at GEM, who really looked after us from start to finish! Thanks for the great deal Dave!! Show additional information
We haven't had the system installed yet. Paid the deposit on the 24th Sept with a 3week lead in time. I sent an email on the 26th Oct asking where we were up to....with no reply. Rang today and were told we should hear early next week when they are installing. Don't mind a delay as long as we are kept informed. Apparently installer shortages. Hoping the system is as good as the reviews. Show additional information
Jake, Ben and all the staff at Gem Energy Australia,

I was left speechless this afternoon, which is not a common occurrence, with the delivery of the most beautiful bouquet of flowers. This is certainly out of left field as I have not known any company that would have done this. I am so gob smacked and cannot thank you enough. It made my day and cannot stop smiling when I look at the flowers.

It has been a pleasure to deal with you all especially you Jake and Ben also. As I have expressed previously of how great it has been throughout this order and installation. And we must give accolades to Luke and his apprentice, Jacq, with their visible expertise through the installation of the system.

I will definitely be recommending you all to our friends and associates as to how professional you have conducted yourselves, we couldn't be happier.

A huge thank you again.
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The GEMEnergy team in Darwin are very professional, helpful and informative. A pleasure to deal with. Show additional information
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Communication throughout the process, from enquiry to the installation was excellent. Jake, the State Manager, explained features and benefits well and kept in touch until after the job was completed. Jodie, the Installation Manager, provided regular updates on requirements and contractor liaison. The panels were installed in a day and look great. Show additional information
A lot more paper work than I'd have thought. Lots of back and forth. The 2 that were recommended by solar quotes were the best. The other quote that we decided to source didn't even visit the property. They gave a quote with an aerial view of the property. Unfortunately, they didn't even put the quoted panels on the right roof/ building and were about $4k more. How they can do business that way amazes me Show additional information
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GEM Energy were recommended by a friend who put me in contact with Jodie, their installation manager. She was fantastic from the start, quoting on two different options for our house. She was extremely thorough and answered many questions; nothing was too much. She organised with Luke, who is the local installer who did a site inspection and within two weeks was installing the system. His work is flawless; very neat and tidy - worked quickly and cleaned the site when they had finished. He answered lots of questions and made sure we understood how the install worked. From start to finish, I have been extremely impressed by GEM and their team. I have already recommended them to friends and family. Show additional information
Not yet installed. Happening on 10/09. They were patient with all our questions and change of plans. Show additional information
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Vincent Dwyer was really incompetent with organising and managing our install, the installers did a great job under the circumstances but Vincent need to stop harassing my family, he didn't care about communication when the job was a train wreck but has all the time in the world to both people after the install is done feeling entitled to 5 star reviews, well nope, all 5 star reviews looks a little shady anyway, how about Vincent focuses on being competent at his job rather than manipulating feedback online to achieve a fake image of his company and take responsibility that he is the sole reason they deserve bad feedback. Combined with how dodgy this website is it has only confirmed the solar industry is still run by dodgy cretins, he makes you all look bad. Show additional information
Very impressed with service and installation. Went for 8.2kw system as we had lots of room space. LG Neon Panels and Fronius.
Installers arrived on time, did a great job and cleaned up all mess when they left.
Would highly recommend.
Install was in Sunshine Coast
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They did everything, they suggested a plumber. They were very obliging. They coordinated everything they needed - the replacement of a sheet of roofing iron, the plumber (ancient solarhart off the roof, new heat pump hot water installed, Power and Water with the meter, and 20 new panels put on the roof. Show additional information
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Company did a great job Show additional information
Stuart, ana and dean all provided top quality service from helpful informative quotes,timely installation and great follow up aftercare. If your looking for solar in Darwin,GEM energy is the only option Show additional information
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I never really thought that solar would ever be worth it for us, but funnily enough it was because of an unsolicited call from a company called Pioneer Solar that I started to see the benefit of it. The thing about this company was that he wanted me to sign a contract that night which I did, only because he said there was a 10 day cooling off period, it still didn't sit right with me so we started doing some research. That's when we came across your web site. Thanks to the information on your site and the ability to get free quotes, we were able to make informed decisions about what is a good panel and inverter for a fair price. It's thanks to your site that we also discovered that Pioneer were over charging for the type of solar products that he had quoted us on, though it was within the scale on your site of being good panels & inverters, it was for one of the entry level for panels and middle of the range for inverters and charging top dollar for it. I ended up settling on a package from Gem Energy using Qcells for panels and a Fronius inverter. This 6.1kW package from Gem was about $2000 cheaper. Thank you Finn and everyone from Solar quotes for your great work, I will definetely be promoting your web site to anyone I am talking to about Solar. Show additional information
Repeat customer here and I am absolutely happy with my solar set up. Jack and the team are knowledgable, generous and not pushy. Top quality system snd service! Show additional information
Had experience with a previous install from another provider and had a great experience. Gem Energy were good with organising the product and install. But that is where it ended. The electrician who performed the install forgot to install a component for our energy provider to complete the install. It took 2 months of calls with Gem to get the electrician to return who had the wrong part. So another 2 months of calls to Gem to again get the electrician to return. But when our Electrical provider tried again to finish the job they found even more wrong and potential unsafe safety work. Gem Energy have failed to keep in touch to make sure the job is finished to the customers satisfaction. Who knows how long this will keep up until it is finished. They got their money so why care. No follow up service, no care about the customer, no offers of compensation and no satisfied customer here. Show additional information
Solar PV system - QCells 280W panels & Fronius Primo 5kw inverter.

Adam Low was prompt, professional and explained the various packages in an easy to understand manner.

The quotation package was comprehensive and the quote addressed all of the relevant requirements (as the quote I needed also attracted a State/Territory home improvement grant - therefore the quote needed to be structured in a specific manner).

Installation was a breeze. Following completion, the personnel connected and set up the Fronius Solar App / Network while also going through and explaining the use of the app and computer system.

Over the past 12 months, my solar system has been very effective and I am currently energy positive, generating a substantial amount more electricity than I use (approximately 20-30+% positive electricity production). In terms of service and maintenance, after a number of severe weather events (including a cyclone), minor error notifications were transmitted by the Fronius system to my phone (via sms) and my email. I forwarded the error notifications to Gem Energy and (despite the ongoing weather issues), a Gem Energy contractor was on-site within a 1-2 Business Days, with immediate rectification and reset of the system.

I am extremely satisfied with the installation, system performance and ongoing service provided by Gem Energy to date. I highly recommend.
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Of the three quotes that you requested for me, Gem Energy called me Immediately, one of the others called me a week later and the third....never called at all.
Having done my homework on your website, I knew exactly what I was looking for and Gem was able to tick all the boxes.
I opted for a 7.6Kw system with a 6 Kw Inverter with all parts coming with a 10 year warranty.
I am very happy with the install and the communication through the entire process. They also put me in touch with a fantastic finance package.
From all of the Horror stories that you hear about solar installs - mine was more like a fairy tale.
Thank you so much for your website and the services that you provide.
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Good people to deal with which starts from the admin to electrican Show additional information
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Have had the date to install put off for a couple of weeks which is a bit annoying as it costs me money and it is a few weeks since a $1000 deposit was paid. Show additional information
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Good so far Show additional information
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I have ordered the system and waiting for installation Show additional information
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Gem installed our PV system about twelve months ago using top line SunPower panels and a Fronius inverter. All working perfectly and often above panel rating. Adam and the GEM team were very helpful. I cross checked the info we got from GEM with the solarquotes website and it all stacked up...no salesman BS at all. Very happy with GEM, highly recommend. Show additional information
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After 6 months they still haven't submitted paperwork to our energy provider. We get promises of call back that never eventuate. Hopeless Show additional information
I chose to go with a suppler that is a member of the green energy council Show additional information
Amazing service
Stuart from Gem rang me back promptly and visited us to explain the entire system in detail without sugar coating it or exaggerating just gave us the facts, price came in the best and the installation was perfectly organised with there friendly office staff advising us along the way.
Would recommend them over other installers we looked at in Darwin.
Others when googled had a list of complaints had gone out of business and even the larger ones when searched were in and out of court with insolvency we had almost gone with another supplier before calling Gem only to see they were in court with ASIC.
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