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Supreme Power Pty Ltd Reviews

Based on 122 reviews

  • 5 star 46
  • 4 star 60
  • 3 star 16
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.41
  • System Quality
    4.51
  • Customer Service
    4.54
  • Installation
    4.59

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About Supreme Power Pty Ltd, Solar Installers

On 13/02/2017 we were advised by a representative of Cor Cordis the following:

"Supreme Power Pty Limited was placed into Administration on 26 November 2016.

On 27 January 2017, the Company executed a Deed of Company Arrangement (“DOCA”). On execution of the DOCA, the powers to operate the Company were returned to the sole director and the Company is no longer subject to the control of the Voluntary Administrators."

Renewable Energy Retailer based in Miami Queensland Australia Our core business specializes in solar power for commercial and residential buildings in both Northern NSW and SE QLD. We aim to provide only the highest quality panels and inverters available on to days market. Our focus is to offer effective solutions for all our customers and clients to both reduce their carbon foot print and save money. We stock one of the widest range of solar panels and inverters available in Australia. Along with outstanding customer service and a great team Supreme Power is one of the top solar power retailer’s in Australia. All of our team are very passionate about living on a healthy planet so we bring awareness to thousands of people by publishing on-going stories and breaking news regarding ethical practices, environmental issues and conversational topics.

Supreme Power Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
They were prompt, fast, clean, would definitely recommend them Show additional information
Follow up has been ordinary - have left many messages asking for assistance with online warranty of Fronius Inverter and, as yet, no-one has come back to me. Very frustrated, given the 10 yr warranty offer for this inverter expires at the end of the month Show additional information
Supreme provided excellent service. Pre-sales advice was generous and their communication and installation was very professional. Show additional information
They didn't do their paperwork for 3 months no solar gain for me.
Would not recommend them.

Supplier Reply

Hello Andy, we are sorry that Energex didn’t get your digital meter installed, all of our paperwork was completed on the day of install as scheduled. We wish you many years of ongoing savings.
Thanks Supreme Power Pty Ltd
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I am extremely happy with Supreme Power. Their service is great and the system is doing everything we were told it would. I have no hesitation in recommending Supreme Power. Show additional information
I was really impressed by the knowledge of the salesperson and, as requested, this company did not push for a face to face meeting. The quote was done over the phone based on previous bills etc and I never felt any pressure to choose the quote from this company. The fitting of the panels was outsourced to another company, First Choice Solar. Their service on the day was outstanding.

A few things that I wasn't happy about...
Once I had decided to purchase, the company Director took over from the salesperson and began to liaise with me. I was not told that the salesperson would not follow the sale through and the Director portrayed a certain "abruptness" which was a contrast to the "friendliness" of the salesperson. After the panels etc were fitted, I was offered a free solar phone charger if I rated them on their feedback surveys.

On another note, while I understand that this is a competitive industry, I did not appreciate a salesperson from another company telling me that I was having the "wool pulled over my eyes" when I decided not to proceed with his quote. In fact, he spoke poorly of his competitors, targeting particular companies... very unprofessional.
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I found that going with Supreme Power that I got excellent service from start to finish. The men that came out to install were very helpful and could tell they were very experienced in what they were doing. I would like to thank all involved for helping me through the service. Fred De Longte Show additional information
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Great customer service, very happy from first conversation to installation. Show additional information
Highly Recommended!! Caroline and Brian made Solar EASY to Understand! Cannot thank them enough! Show additional information
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Pleasure to deal with Show additional information
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Good Service Show additional information
I cannot recommend Supreme Power highly enough. They were professional and honest from the start. We needed to upgrade the old 2.5kW system that was on the roof when we bought the house in 2014. Our bills were still over $1,000 a quarter. We requested a quote from them after they were one of three recommended by SolarQuotes. Kylie from Supreme Power contacted us the next day and from then on things went smoothly. Supreme Power kept us informed at every stage. The installers arrived on the day, discussed the process with us, did the job in an afternoon, had the system up and running and showed us how it was working and how to operate the display. Supreme Power only use top quality tier one products. Caroline the owner of the company called us during the process and after completion to ensure we were happy and to answer any questions we might have. Highly recommend Supreme Power. Show additional information
Very professional from start to finish.Couldnt be happier as system is running hassle free.Cant ask for more than that. Show additional information
Pleasure to deal with Show additional information
On time no mess no fuss very professional. Show additional information
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This has been a stress free service that after some education to family members and a few adjustments to bad habits our savings are incredible. Regular bill of $700 down to $130, I'm very happy with the service and the products.
Thanks to all involved from Supreme Power.
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I heard back from Supreme Solar within 24 hours of requesting a quote by email. I was given my options over the phone in a very clear and precise manner. I received all the information promptly via email. Kylie from Supreme Solar followed up by phone, and after some discussion I was sold and placed an order. I could not fault my dealings with Supreme Solar. My system was installed within three weeks of requesting the quote! It was a totally stress free experience. The installers were incredibly efficient. The whole process was a breeze and I can recommend Supreme Solar with absolute confidence. Show additional information
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Very happy with the solar package we've got. Some minor glitches during the process (which doesn't have anyway?) but been rectified in a very professional and quick manner. Happy to recommend Supreme solar. Show additional information
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Good service and the installation was completed promptly although a tad rough. Had the usual problem getting the system initiated by the power authority. Happy with the result and the free power being generated. Show additional information
The system installed and the results we are getting were satisfactory in that the installation went smoothly and we have had no problems with it. I dont know yet exactly how much power we are saving, and I am yet to work out how to get the hand held monitor working, but I have been told there is help at hand when I get a chance to get on to it. The price was higher than the other quote I was considering, but I was told that this was because it was all Tier One equipment.
From sign up to installation seemed a long time, and I assumed that the government paperwork was the issue, but it would have been helpful if we had been given an update at least once during the long wait. When I contacted the office to get an idea of when the installation would take place, the people there seemed very laid back and seemed unable to answer questions which was not reassuring. The man who came to install the meter was professional and I guess it is not his job to help the consumer understand the readout on the meter but again a bit of talking through it would have been nice.
However, apart from those small issues, I am thrilled to have solar power installed as it has been a long-held wish.
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Very pleased with the professional knowledge passed on to us by the installer - Garry.

He explained the system and how it works in a simple and easy to follow way.
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I asked for a quote for an inverter and some panels to add to my existing panels.
Supreme Power were fast with a quote and then got back to me straight away with a revised quote
when I changed the number of panels I wanted. The installation fitted in with my schedule and was very professional.
They connected my old panels and the new ones seperately to the inverter which replaced one that had died.
After the installation they helped me claim on insurance the old inverter.
I am very happy with the solar system they recommended and my dealings with them.
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Great installation, loved how Supreme Power did an energy assessment. Brian who came to see me was very informative and helped me understand the process. I would definitely refer this company to my friends and family. Show additional information
Due to the smart meter installation being part of the agreement, the government has now got the means of double dipping on GST and charging for ALL power used and with new fees and charges whittling away at any solar credits generated. This is not the fault of the solar supplier but the fault of all retail electricity suppliers. Show additional information
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Excellent installers worked in rain to complete. Show additional information
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Had some slight hitches in the early stages but after that everything went fine and the service was excellent
The output has far exceeded my expectations.
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As with any consumer product the proof is in the $ value.
Our recent electricity account with Origin Energy (pre panel installation )
was $649.51 (This was with original 6 panels sharp @167 W INSTALLED 2008

OUR FIRST ORIGIN A/C SINCE SUPREME INSTALLATION WAS $184.90
We are,of course delighted with this financial saving during these tough financial times.
This company was great to deal with,and when problems arose they promptly and fairly acted in our interests.
I have recommended this organisation to several solar minded friends.
Sincerely, Terry
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Whilst we received excellent service We have just received our first electricity bill since installing solar and it is essentially the same despite using our appliances etc during sunlight hours to rely only on the solar. We are trying to find out why - if there is a problem with our system or the retailer!! Show additional information
AOK!!!

Good experience all round.
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One of the companies did not provide a price. Their service was very tardy and in the end they took far too long to get back to me. I understand there was some internal problems with the company. Would suggest they should not be recommended by you. The company was Gold Coast Energy. Show additional information
The rep from the Mark Group went on about how we should go with his company because of its size and that it had installed more than any other solar company. Gave very little technical info and no calculation as to the buy-back period. He then quoted a price that was $5000 more than the nearest competitor and stated that the STC's from the Government did not apply in our case. Strangely, the other two quotes did reduce their quotes by the value of the STC's available. Consequently, the Mark Group just lost us. The second quote offered tier 2 equipment at a reasonable price.
We eventually settled on Supreme Power as they offered tier 1 equipment at the best price, value for money. The installation was completed within two weeks of our decision to go with them. The installers were very professional and the installation was completed within four hours and their clean up left nothing to be desired. They also briefed us on how the system would operate and what to expect upon the start up following the connection to the grid.
At the moment we are waiting for Energex to come and connect the system to the grid. Hopefully, that will be within the next week and we look forward to the results of the investment.
We would like to express our thanks to Finn and Solarquotes for the independent advice and responses to our questions that helped us make an informed choice in our selection of the system and a provider.
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Very pleased with our new system. The initial sales experience was polite, informative and easy to understand (as a novice to solar power).

The Installation team were on time and completed the install with no fuss and were both very friendly and helpful.

Overall we're extremely please with the service from Supreme Power. Now to start saving some $ !
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Hassle free, passionate about getting the right system for my needs. Show additional information
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Several suppliers responded to my submission on solarquotes and I had previous on-site quotes from other suppliers.

The sales person at Supreme Power was good at explaining technical aspects as well as helping with advice on the Corporate Body issues that I was experiencing. The quote was competitive so I chose Supreme Power to do the installation. The contractor who did the actual installation was neat and efficient. Overall, it was a positive transaction. The solar panels, inverter, switches and timers are working well.
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All went exactly as planned. Show additional information
Great service, advice and fast installation. System has been running trouble free for 6 months now, excellent. Show additional information