Treac Reviews

2.3

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Based on 12 reviews

5 star 1
4 star 1
3 star 2
2 star 0
1 star 8

Average Customer Review

Value
2.30
System Quality
2.33
Customer Service
1.83
Installation
2.86

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About Treac, Solar Installers

Treac is a Solar Power Installation company based in Frankston and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

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Reason for purchase	Other: I saw the prices advertised for cheap storage prices, however when I contacted them the batteries were on small. They then talked me into a different system using hard sell techniques, and saying I had to lock in that price that afternoon as it was a once only deal. Payed deposit 05 $500 with balance to be payed on intallation day. It was to be min 10kw of Jinko mono Tier 1 panels, 2 x 5 kw Solax hybrid inverters and LGchem 10H battery with Carbontrack monitoring thrown in as a bonus. This was promised by TREAC to be able to be installed on single phase power. March installation could start from as house sold. They still hadn't got application approved, 1. First application was rejected as TREAC didnt add prefix to meter number, 2. 2nd application was rejected in April due to battery being left off application, 3. Installation was promised by CEO for the last weeks in april. Installers never showed and I had to contact company to find out that Western power rejected. 4. 3rd application rejected by western power due to maximum of 5kw allowed on single phase power (so much for TREAC promise), 5. Had to install 3 phase power at extra expense not covered by contract, 6. 3 phase installed late may, now have to source 10kw hybrid inverter, 7. I had to contact Solax China, as TREAC told me the inverter not available in Australia, 8. China organised a special wholesale price and panel deal with Australian distributer (TREAC dont use that distributor, but suddenly were able to source frOm there distributor) 9. Contacted directly by synergy that battery paperwork waS incomplete and had to be resubmitted, 10. Showed inverter specs to another solar electrician who made me aware that to meet aus wiring standards a seperate automatic isolator had to be fitted, 11. I informed TREAC of this and and receIved a call the next day asking if I would deposit the balance into their account (I stated as per contract balance would be payed on install day), 12. Late August I sent TREAC anemail informing I had lost all faith in them and wanted to cancel contract, I never got response by email, and phones disconnected, 13. Referred matter to consumer affairs, who started investigation, 14, Consumer affairs closed investigation due to TREAC refusing to answer emails or phone requests (matter now with VCAT) 15, 18/10/18 received invoice from Smart Australasia PTY LTD with TREAC letterhead for $26000+ payable same day. (remember no installation has happened) 16. VCAT hearing in future I approached a local perth firm who from application to installation had it all completed in just over a month. Very happy with local service
Solar System size
Cost	$15,000 to $20,000

1.00

These cowboys should be arrested. They made me walk hot coals to get anything done.. problems for months / then finally they got in touch with an electrician in Geraldton WA who called in horizon power to check out the voltage in the line from the transformer on power pole it was to high.
Since then all ok but not sure if their electrician has been paid?
Their staff in sales are there just to get your money .
The CEO told me they took over the firm after the other people went into receivership.
He was never any help, has no idea on how to run a business - only person that was helpful was Nishen
DONT DEAL WITH THESE COWBOYS KEEP WELL AWAY. Show additional information

Call your bank and tell them to stop your direct debit payments to TREAC Solar, also ask them to refund all payments to TREAC Solar. They have screwed me over for months. Even if it is on finance, stop the payments. Show additional information

This company took my money and didn't even turn up to conduct the installation. They don't return phone calls and closed down their website and Facebook. Show additional information

Basically lost money. Four months of phone calls and email now the web site is down and the phones disconnected. Solar cowboys, should've tried others. Show additional information

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Do not trust this company .I paid $1850 to install 5kW system but after paid deposit they did not answer call and not respond email and I cancel order within 10 day cooling off period but still they did not refund my money . Show additional information

Treac has destroyed my 5.7kW system that i did have running and the battery system they installed in 23 April 2018. It is now 23 July and my bill has risen $500 and they do not answer calls. My kids enjoy very cold nights as we cant afford to run heaters .Do not recommend this company in Sydney at all Show additional information

Had our solar installed in July 2017 in the last few months it has stopped working and I cannot contact the company tried email and telephone number, no success. Show additional information

The whole experience was overall fantastic Show additional information

I have been very impressed with customer service from Shaun, who has walked me through all aspects of the system eg size etc. and prompt call after installation to make sure that I was happy with everything. Also Ben who was the initial point of contact was very helpful.

Installation went very well, installer was efficient and courteous and explained system after installation, removed old hot water meter to give me more efficiency from solar, which I didn't expect and also replaced cracked tile on the roof that he found.

Only downside for me re installation is that I now have to pay to get TV aerial and Foxtel satellite dish moved to get maximum results.

I would have no hesitation in recommending treac to anyone as they are very professional in customer service and installation Show additional information

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