Michael's Hitachi Air Conditioners Review & Verdict
Michael Bloch covers the latest developments in home electrification for SolarQuotes.
Poking around the web reveals Hitachi air conditioner reviews are a mixed bag. While some owners highlight strong cooling performance, energy efficiency and features; others comment on poor after-sales service and quality control issues
Hitachi Air Conditioners: Pros & Cons
- Well established firm
- 6 year warranty.
- Mixed reviews around the web.
About Hitachi
Hitachi was founded in Japan in 1910 and first began producing air conditioners in the 1950s; so the firm has had plenty of manufacturing experience.
Hitachi has manufacturing and R&D facilities across 13 locations. Among those are a 55,000 square meter manufacturing and servicing hub in Selangor, Malaysia, and a 24,000 square meter electronic components facility in Pattaya City, Thailand.
Hitachi Australia Head Office Contact Details:
Address: None provided
Telephone: 1800 211 800
Email address: Online form
Website
Hitachi Air Conditioning Solutions
Hitachi offers split/multi-split and ducted air-con systems
Hitachi Split Systems
There are several split system product lines:
airHome 400
Available in 2.5 kW - 8.8 kW capacities, the AirHome 400 has a Zone Energy Efficiency Star Rating in average climates of 3.5 - 5 stars for cooling and 2.5 - 3.5 stars for heating, depending on model
Noise levels for the indoor head unit range from 20 - 48 dB(A), depending on model and mode, and 60 - 65 for the outdoor unit.
airHome 500
The airHome 500 is a cooling only air-conditioner available in 2.5 - 7 kW capacities. It has an average climate Zone Energy Efficiency Star Rating of 3.5 - 5.5 stars, depending on model.
Noise levels for the indoor head unit range from 20 - 48 dB(A), depending on model and mode, and 46 - 54 dB(A) for the outdoor unit.
airHome 600
The airHome 600 is available in various capacities ranging from 2.5 kW to 8 kW cooling (3.2 kW - 8 kW heating). These units have a Zone Energy Efficiency Star Rating in average climates of 4 - 5.5 stars for cooling and 2.5 - 3.5 stars for heating, depending on model.
Noise levels for the airHome 600 indoor head unit range from 20 - 48 dB(A), depending on model and mode, and 46 - 54 dB(A) for the outdoor unit.
P-Series
The P-Series is available in various capacities ranging from 2.5 kW to 8 kW cooling (3.3 kW - 9 kW heating). These units have a Zone Energy Efficiency Star Rating in average climates of 3.5 - 5 stars for cooling and 3 - 3.5 stars for heating, depending on model.
P-Series indoor head unit noise levels range from 22 - 46 dB(A), depending on model and mode, and 47 - 50 dB(A) for the outdoor unit.
The P-Series have lots of interesting bells and buzzers, including Advanced Intelligent Image Sensor Technology that scans the room's layout and detects the number of people, their location and activity in the room; directing airflow where needed. When there's no-one detected in the room for a specific amount of time, the air conditioner automatically switches off.
An infra-red sensor also regulates the room temperature according to a person's active body movements.
S-Series
Another premium product, the S Series is offered in capacities ranging from 2.5 kW to 8 kW cooling (3.8 kW - 9 kW heating).
The S-Series has a Zone Energy Efficiency Star Rating in average climates of 2.5 - 5.5 stars for cooling and 3 - 5.5 stars for heating, depending on model.
S-Series indoor head unit noise levels range from 22 - 48 dB(A), depending on model and mode, and 47 - 54 dB(A) for the outdoor unit.
Among its advanced features, the S Series also offers Advanced Intelligent Image Sensor Technology, Frostwash and power tracking. Of all the split systems, the S-Series has the most features.
R32 refrigerant (Difluoromethane) is used in all Hitachi's split system models.
airCore 700 Ducted
Hitachi’s flagship residential ducted split system range, the airCore 700 is available in wide capacity range (5.0/6.0 kW - 16.0/18.0 kW) and is designed to operate in ambient temperatures from -20°C to 52°C.
airCore 700 indoor noise levels range from 21.5 - 48 dB(A), depending on model and mode, and 53 - 57 dB(A) for the outdoor unit.
The airCore 700 also uses R32 refrigerant.
Monitoring And Control
Aside from the included remote, monitoring and control of Hitachi air-conditioning systems can be achieved via the airCloud Go smartphone app, which can be used to set up location awareness and temperature profiles. It has some interesting features such as detecting when you are on your way home and automatically adjusting the temperature for your arrival. Voice control with Alexa and Google Home is also supported.
Warranty Information
Both Hitachi split and ducted air-conditioning systems are accompanied by a comprehensive 6 year warranty on parts and labour
You can read Hitachi air-conditioner reviews below. Had a Hitachi installed at your place? Consider leaving a rating and review of the equipment and installation.
Learn everything you need to know about choosing the best air-conditioner for your house and compare selected brands and models side-by-side in our comprehensive Australian home air-conditioning guide.
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Hitachi Reviews (2)
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27 January 2026
27 January 2026
Part of the issue is that my experience trying to get the installer to do anything was very disappointing. They didn't reply to emails and didn't return phone calls. I gave up on them and dealt directly with the Hitachi distributor.
The spec for noise when heating is 53dBA, but we measured 72dBA with loud buzzing on the original unit which caused our neighbours to complain. The distributor replaced the compressor which was an improvement, now 66dBA but still buzzing. They eventually agreed to replace the entire unit which again helped. When first turned on there was no buziing and sound level was 58dBA which was acceptable to us. But after time buzzing starts and sound level rise to 63dBA. The Temperzone contractor told us they would not replace the unit again. It is quieter now and we are living with it.
I would not recommend Hitachi or the installer we used.