Alinta Energy - Company Review Notice Alinta Energy - Company Review Notice
Alinta Energy

Alinta Energy Reviews

4.4

Based on 7 ratings

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About

Alinta Energy is an energy retailer, generator, investor and developer. The firm traces its beginnings back to the 1990's in Western Australia as AlintaGas, when it was government-owned and only involved in gas. Alinta was privatised in 1998 and began selling electricity in Western Australia in 2006. In 2007, Alinta was purchased by a consortium including Singapore Power. 

AlintaGas was renamed to Alinta Energy in 2011, which is when the company began expansion into Australia's eastern states. Alinta was subsequently acquired by Hong Kong–based Chow Tai Fook Enterprises in 2017.

While not one of Australia's "big three" electricity retailers (which are Origin Energy, AGL and EnergyAustralia), the company says it has more than 1.1 million gas/electricity customers Australia-wide. It provides services in WA, SA, VIC, NSW and QLD.

Alinta Energy's "Solar Together" 

Alinta Energy offers solar power and battery system packages in New South Wales and South Australia (with plans to expand into Victoria and Queensland) via a program called "Solar Together". This is being carried out in partnership with National Renewable Network (NRN); with NRN installing and owning the systems.

Eligible households can get a solar panel and battery solution installed at "no cost" - and without a payment plan or financing. Under the arrangement, households are shifted to a special energy plan. NRN and Alinta Energy manage the systems as part of a Virtual Power Plant (VPP). Participants receive no solar feed-in tariff.

All electricity use is charged at the tariff rates of the electricity plan (be sure to check those first), whether or not electricity is imported from the network or is provided by the solar system. Solar Together customers have no control over system; for example, when the system imports/exports electricity from/to the network, charges/discharges the battery, or is used in any other way.

If choosing to leave the program early (and there has been no contractual breach by Alinta/NRN), fees as set out in the System Access Services Contract with NRN must be paid. Participants can choose to purchase the system at any time or take ownership after 12 years.

You can learn more about Solar Together here.

Alinta Energy And Emissions

Alinta's current generation portfolio incorporates thermal power, storage and renewables, and collectively has an operating capacity of around 3,000 MW. Most of that capacity is gas, but it also has an emissions-intensive big brown coal-fired power station in Victoria - Loy Yang B, which has a capacity of 1200 MW. The company says it is targeting net zero emissions by 2050 and developing an extensive renewable energy portfolio.

Contact Details

Address: Level 13, 225 George Street Sydney, NSW 2000
Telephone: 13 37 02 
Email: [email protected] 
Website

If you've had a rooftop PV system and battery installed under Alinta Energy's Solar Together program, leave your review by clicking the button towards the top of this page.

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Alinta Energy Reviews (7)

Show Most Recent reviews from All time

Average Scores

4.1/5

Value for money

4.3/5

Quality of System

4.6/5

Installation

4.6/5

Customer Service

  • 5 star 3
  • 4 star 3
  • 3 star 1
  • 2 star 0
  • 1 star 0
David McIlraith was the first person I spoke to at Alinta 18 months ago. Unlike other sales people he didn't just deliver a set speech, rather he listened to my question and understood the type of system I wanted. At the time I was not able to proceed and asked David to keep in touch as I would go ahead in the near future. David not only stayed in contact with me every 6 months or so but provided a new quote when the costs had gone down! Now that is customer service! At the end of 2017 I accepted the new quote with David. Sharaiha MacDonald was happy to take my call to explain about payment and instillation, even when on leave! Ryan McClenaghan organised the installation date, January 17, and was very helpful throughout. The very professional and personable Mark and Phil completed the installation at the arranged time: it was a pleasure having them at my home that day. Since then Ryan has come out to make final adjustments and David has helped me through the Zevercloud App set up, keeping in touch with technical information. I have one request, could Alinta please make a fridge magnet of their contact number as the sticker provided does not adhere to the transformer unit. (I've made my sticker into a magnet!)
I would like to congratulate Alinta on the very professional team they have working for them, it really inspires confidence. I have already and will continue to recommend Alinta and the team to my family, friends and neighbours.
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Very happy with the customer service and technical support after sale.
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Amazing solar system so far and I was very impressed with the whole experience
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2 quotes thru u. One over the top other salesperson was pushy & too smart for own good.
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