FreeSolar PL

FreeSolar PL Reviews

About

FreeSolar PL is a Solar Power Installation company based in Capalaba and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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FreeSolar PL Reviews (18)

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Average Scores

4.2/5

Value for money

3.8/5

Quality of System

4.3/5

Installation

3.6/5

Customer Service

  • 5 star 2
  • 4 star 9
  • 3 star 6
  • 2 star 0
  • 1 star 1

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Follow up service has a lot to be desired
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Over the years I have had a few questions about our system and Free Solar have always been very helpful with answering our questions
Inverter rating: 5/5
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Free Solar are technicians, not fancy sales people, they understood and supplied a system very suited to our needs and went to some lengths to explain everything about the system to us. The system is working really well, producing an average of 23kWh per day over the first month, which I think will be representative of its longer-term performance. Great value for money.
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Easy to discuss with. Gave fast quote. Upgrade (extra panels) was super fast. Kept me informed at all times. Turned up when they promised.
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Original Review on 13-01-2015:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

9 months later we asked John: "Are you happy with the performance of your system so far?"

Yes. Since installation 8 months ago it has produced over 5000 kWh's.
We just use power as usual. Our latest account for period ending 16th Sept. was $117.00.
The solar rebate was $106.00.
During the billing period we used $171.00 worth of solar power not fed into the grid.
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Original Review on 13-06-2011:

Very helpful and pleasant workers. Original ratings

Panel rating: 4/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

16 months later we asked Doug: "Are you happy with the performance of your system so far?"

Yes! System is producing good amounts of power especially on clear sunny days. Panels are spread over the eastern, northern, and western side of house. Had no problems with System.
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I still beleive that there isn't enough realistic information available about the possible savings or cost to consumer regarding solar power and renewable energy certificates trading. My sister has been given the notion that a 1 kw system will have them actually being able to cover the entire power supply to their house and that anything over that would see them making money from sales back to the energy grid, which is contrary to what I have been told.
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I am going with a previous supplier I used for a totally free system, One sales guy did try to baffle me with science which has the opposite effect on me, I think he was trying to justify his expensive quote Obviously it did not work.
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I have only had the system installed today, so I don't know what the value will be.
I paid a $1500 refundable deposit, but opted to spend that on 2 extra panels instead, which gave me an 8 panel system instead of 6.

Overall I was disappointed mainly by the lack of customer care and follow up when I wanted to know progress. It was so bad, I actually drove to Brisbane to make sure they really existed. From the installers comments, I believe I am not the only one who had this problem.
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