How To Find Your Manufacturer’s Contact Details
If you’ve got a fault with your panels, inverter, battery, EV charger or hot water heat pump and your installer can’t help or is no longer around, the equipment manufacturer is your next best option for help with repairs or replacements.
Here’s how to get from a fault to the right phone number:
1) Work Out Which Brand You Have
The brand name is usually easy to find once you know where to look:
Inverter: printed on the front of the box on your wall, with the model and serial number on a label on the side or underneath.
Panels: printed on a label on the back of each panel. If you can’t safely see it, check your paperwork rather than getting on the roof.
Battery: on the front of the unit or on the compliance label on the side.
EV Charger: printed on the faceplate
Hot water heat pump: printed on the tank/compressor
Paperwork: your original quote, invoice or system design should list every brand and model.
Your panels, inverter and battery may be different brands, so check the equipment you need help with.
2) Open The Review Page For That Product Type
Select the relevant category below – you’ll be taken to its reviews section on our site, which you can then use to find your brand:
Please note panels, inverters, batteries, heat pumps and EV chargers each have their own set of brand pages, so a company that makes both an inverter and a battery will have a page in both sections.
Each brand page is written by our team and covers the company, its Australian presence, its warranty terms and reviews from Australians who own the gear.
3) Look For The Australian Contact Details
Where a brand has an Australian office and has given us its details, they are listed near the top of the brand page, usually a phone number, an email address and the local website.
Where a brand has no Australian presence, the brand page will normally say so, and your only option may be the international support form on the manufacturer’s own website.
4) Check The Warranty Terms Before You Call
Brand pages set out the product and performance warranty periods we have on record, along with any conditions worth knowing about, such as registration requirements or a shorter warranty on parts like gateways and sensors.
Warranty terms change over time, so the terms that apply are the ones that were current when your system was installed. Your installation paperwork is the reference point.
5) Have Your Details Ready When You Make Contact
Manufacturers will usually ask for the installation date and address, the model and serial numbers, a copy of the invoice, and a description of the fault with photos of any error codes or warning lights. Having that together in one email will save you a round trip.
What To Expect From A Manufacturer Warranty Claim
A manufacturer’s warranty covers the equipment itself. It does not automatically cover the labour to diagnose the fault, remove the faulty part or install the replacement, and travel charges are often excluded, particularly in regional areas. Some brands will arrange an installer to attend, and others will ship a replacement part and leave you to organise a licensed electrician.
Manufacturers will also usually want a licensed professional to confirm the fault before they approve a claim, so you may need a repair visit either way. Ask up front who pays for what, and get the answer in writing.
Your rights under Australian Consumer Law sit on top of any manufacturer warranty and are not limited by it. If a claim is knocked back and you think it shouldn’t have been, your state or territory consumer protection agency is the place to take it.
Still Need Someone On-Site?
If the fault needs diagnosing, or the manufacturer has approved a replacement part and you need a licensed installer to fit it, our solar repairs and maintenance page explains your options and what a service call usually involves.
If your installer is still trading, contact them first. They are responsible for the installation workmanship warranty and are normally the fastest route to a fix. You can check whether they are still operating on our installer reviews pages.
SolarQuotes publishes manufacturer contact and warranty information as a starting point for owners. We are not involved in warranty claims, we don’t lodge or manage them on your behalf, and we can’t identify which brands are on your roof. Contact details and warranty terms are subject to change without notice, so confirm them on the manufacturer’s website before relying on them.